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Hacienda Xcanatun Angsana Heritage Collection

Merida

Calle 20 S NView location

9.4/10Excellent580 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.8/109.8
Condition9.6/109.6
Amenities9.4/109.4
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About Hacienda Xcanatun Angsana Heritage Collection

Moreover, there is a wireless Internet connection at hand in communal areas. There is no 24-hour reception. Some services may be payable.

Read more about this hotelShow less

Located in Mérida, Hacienda Xcanatun, Angsana Heritage Collection is a 4-minute drive from GNP Insurance Forum and 5 minutes from Yucatán Siglo XXI Convention Center. This luxury hotel is 3.8 mi (6.1 km) from La Isla Mérida Cabo Norte and 4.2 mi (6.7 km) from Paseo de Montejo.

Make yourself at home in one of the 54 air-conditioned rooms featuring minibars and LED televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No elevators LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 10 Pet max weight (per pet) in lb is 22 Only dogs are allowed Maximum number of pets per room 2 Pets cannot be left unattended

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 1 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 8:00 AM to 8:00 PM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Outside food is not permitted on the premises.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for local cuisine breakfast: approximately USD 27 to 40 for adults, and USD 20 to 40 for children
    • Airport shuttle fee: USD 48 per vehicle (one-way, maximum occupancy 2)
    • Pet fee: USD 30 per pet, per night
    • Rollaway bed fee: USD 64.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

GNP Insurance Forum 2.7 km / 1.7 mi
Yucatán Golf Club 4.1 km / 2.6 mi
The Harbor Lifestyle Mall 4.7 km / 2.9 mi
U.S. Consulate General Mérida 4.8 km / 3 mi
Dzibilchantun National Park 5 km / 3.1 mi
Plaza Galerias Mall 4.9 km / 3.1 mi
Great Museum of the Maya World 5.5 km / 3.4 mi
Juega Juega Casino 5.9 km / 3.7 mi
Yucatán Siglo XXI Convention Center 5.9 km / 3.7 mi
La Isla Mérida Cabo Norte 6.1 km / 3.8 mi
Paseo de Montejo 6.7 km / 4.2 mi
Hospital Faro del Mayab 8.3 km / 5.1 mi
Grutas de Calcehtok 8.5 km / 5.3 mi
Dzibilchaltun Ruins 9.1 km / 5.6 mi
Museo del Pueblo Maya de Dzibilchaltún 9.3 km / 5.8 mi
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Hacienda Xcanatun Angsana Heritage Collection

9.4
Excellent
580 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.8 /10
Condition
9.6 /10
Amenities
9.4 /10
100 reviews shown
10/10
Exceptional
31 Jul 2026
Arturo
The staff is awesome. Book a spa day on your arrival, you won’t regret it.
10/10
Exceptional
30 Jul 2026
Blanca A
Muy bonito lugar y xcemente servicio. Con seguridad vuelvo.
8/10
Excellent
25 Jul 2026
Sergio
We chose Hacienda Xcanatun to celebrate our 40th wedding anniversary and they were able to make my vision come true. Communications with event management was consistent, detailed and they made recommendations for service providers who were excellent. The coordination and collaboration between Hacienda, the DJ, photographer, flower arrangements and bakery for the wedding cake was spot on and everything came together beautifully. All our loved ones were so impressed with everything!!! We were so happy. They made our dreams come true. The grounds were immaculate, the food annd service EXCELLENT and we thoroughly enjoyed our stay. We would recommend this property to EVERYONE!
10/10
Exceptional
09 Jul 2026
Francisco
Muy bonito hotel. Si no te importa que este un poco alejado. Lo recomiendo altamente.
Partner
6/10
Pleasant
02 Jul 2026
Jeffrey
Hard to rate this place. It’s beautiful and most of the staff were great. My gripe was with the copious amount of mosquitoes in my room and the managements lack of a solution other than suggesting I sleep in repellent. They did provide raid for the room and to be fair there were mosquitoes everywhere. But I wasn’t able to sleep well or relax in the room, which more or less ruined the experience.

I’d suggest investing in mosquito nets if this is a regular problem, which management insisted it was. I’ve stayed in lots of high end places that have netting that adds to rather than detracts from their overall quality.


In the end, I’d hesitate to book this property again for this reason. Otherwise, it was beautiful and the staff were lovely.
Family
10/10
Exceptional
02 Jun 2026
Nataliya
We stayed here for 8 days and have no
10/10
Exceptional
29 May 2026
Nataliya
Everything was wonderful and truly met the expectations of a five-star hotel. The rooms are spacious, clean, and very comfortable. The staff are excellent, always friendly and eager to help, and they speak very good English. There is a restaurant with delicious food and a changing menu, as well as a nice poolside bar. The hotel grounds are beautiful and very relaxing. The air conditioning is strong, which makes a big difference in the heat. It feels much cooler and more comfortable here, and the hotel has everything you need to enjoy your stay without even having to leave the property.
Family_with_children
10/10
Exceptional
17 May 2026
Alejandro
The hotel is a hidden gem in Mérida. Very beautiful architecture. Outstanding interior design. Rooms and amenities perfect for a romantic escape or a relaxing experience. The staff was super friendly and respectful. The breakfast menu had very delicious options. Congratulations!
Friends
10/10
Exceptional
04 May 2026
Jennifer
The room was beautiful and very comfortable. The staff was attentive. Breakfast was delicious
Self
10/10
Exceptional
30 Apr 2026
Guadalupe
Very comfortable, peaceful and quiet. Great staff
Partner
10/10
Exceptional
06 Apr 2026
christina
Great Staff Amazing property
Family
10/10
Exceptional
03 Apr 2026
Alfredo
Really nice facilities. Good place to relax. Good food. Very friendly staff
Partner
10/10
Exceptional
03 Apr 2026
christina
Great Experience we will be back!
Family
10/10
Exceptional
24 Mar 2026
Timothy
We had an amazing stay. The pool, restaurant, and gym were all amazing. The staff was very helpful and courteous. Rooms were large, comfortable, and the bathrooms were terrific.
Partner
10/10
Exceptional
23 Mar 2026
Kimberly
Our stay was absolutely amazing! The property is stunning, the rooms are beautiful, the beds are super comfortable, and the amenities are fantastic. The staff are so friendly and helpful, and the food is also great (both in the restaurant and pool bar). My husband and I also got massages and that was the best experience. There is also a great churrro and helado place within walking distance and that did not disappoint. 😉
Friends
10/10
Exceptional
05 Mar 2026
Keith
Great internet throughout the property, staff is excellent, friendly and very helpful.
Partner
8/10
Excellent
19 Feb 2026
Kineret
Beautiful place, amazing service. Our room was maybe the most beautiful room I had stayed. 2 swimming pools with great bars. We were lucky to be there on a night when they had a concert.
The food at the restaurant was disappointing and expensive
Friends_and_family Friends
10/10
Exceptional
06 Feb 2026
sjoerd
Absolutely everything about this property stood out.
10/10
Exceptional
06 Feb 2026
Kristi
Beautiful property loved it just be aware they are growing and going through growing pains.
Leisure Partner
8/10
Excellent
03 Feb 2026
Alexander
Staff was very helpful and the grounds are lovely.
Leisure Partner
10/10
Exceptional
03 Feb 2026
Jan
The room was lovely and the staff very friendly and helpful. The grounds are peaceful and well kept. A little oasis in Meriida
10/10
Exceptional
01 Feb 2026
Jose
Room was great
Outside terrace needs work
Breakfast was NOT free or included
Why not?
Business_and_leisure Partner
8/10
Excellent
31 Jan 2026
Helen
Beautiful sanctuary away from town, great place to relax after days of sightseeing. Waited a long time to get room at 4pm. The pool is amazing and water temperature is perfect. Food at restaurant very good. Spa is nice but very expensive
Partner
10/10
Exceptional
30 Jan 2026
MARCELLA
Great experience, we had an upgrade room with jacuzzi and privacy. The food and the service at the restaurant is excellent. The Hacienda is beautiful, we are coming back soon! 😃
Leisure Partner
2/10
Poor
29 Jan 2026
Zvi
A real disappointment..while rooms are ok and spacious the service is the worst in Mexico and food is juat bad.
Friends_and_family Family
4/10
Poor
20 Jan 2026
andres
The hotel is in construction of some future residences all over, and even though we got an upgrade on a great room, you could here in the pool and common areas the construction noise most of the day.
Leisure Partner
10/10
Exceptional
04 Jan 2026
Dipanwita
Beautiful room and property. Great food. Very peaceful and staff are friendly and accommodating.
10/10
Exceptional
08 Dec 2025
Debra
Best hotel room I’ve ever had! From the hot tub to the fantastic bedding and the private patio… wish we could have stayed longer!
Leisure Partner
4/10
Poor
18 Nov 2025
Ricardo
The place in under construction, when i made the reservation there was no notice about this, the said to us that on Saturday there was no workers on the construction site but there was, lots of noise
The food terrible , the service very poor, no one takes care of the guests is just bad service
Leisure Partner
10/10
Exceptional
06 Nov 2025
Amir
Loved it!
8/10
Excellent
03 Nov 2025
Mario
El hotel muy bonito pero el servicio malo
8/10
Excellent
27 Oct 2025
Amy
Very friendly staff. All helpful and most bilingual. Rooms were beautiful. Property was lovely. Walkway to rooms was a bit rocky and tough to navigate in heels. lol. Would recommend and would stay there again if in the area.
10/10
Exceptional
22 Oct 2025
Leah
Really enjoyed our stay here.
Leisure Family
6/10
Pleasant
21 Oct 2025
ANDREA
Its just ok tbh. I thought everything was too slow moving for such a large property. I didn't love the food. Its ok priced but it seems the charge for every single thing and i felt rushed using the spa. Communication at the hotel could be better before arrival. My spa appointment that i requested earlier did not make it to the actual spa. Then i paid for a steam session when i think steaming should be free.
Business_and_leisure
10/10
Exceptional
09 Oct 2025
Nicole
Really enjoyed the ambience
Business_and_leisure Partner
10/10
Exceptional
05 Aug 2025
Frank
I had a very amazing stay
Leisure Self
10/10
Exceptional
04 Aug 2025
Hugo
El personal del hotel es excepcional, mencion aparte a nuetro querido Fausto que nos ha facilitado mucho nuestra estancia en el hotel.
Family
10/10
Exceptional
30 Jul 2025
Andrew
A lovely hacienda hotel with a mix of old and new. The main swimming pool is fantastic, and the food/drinks offer of a high standard (if expensive) with very professional service level throughout. Our modern room was incredible with outside shower, bath, terrace area, and bed. Although some of the original hacienda charm is being lost by the hotel's expansion, it is being sensitively done with beautiful landscaping and spa area. Note that there is building work going on overlooking the main pool, but not overly intrusive. For peaceful enjoyment, the hotel may also need to think about making one of the two other pools into a children's area or enforcing clearer etiquette on pool use.
Leisure Partner
10/10
Exceptional
11 Jul 2025
Martha
It is beautiful, loved the trees the greenery, our bed was so comfortable. Waking up to the sound of the birds and nature. Staff is great ,definitely will be coming back.
Leisure Partner
10/10
Exceptional
07 Jul 2025
Jacobo
Fantastic hotel that captures the beauty of Merida.
Leisure Family
8/10
Excellent
27 Jun 2025
Sandra N
El lugar es precioso, tal vez falta un poco de mantenimiento en la alberca principal, pero fuera de eso es increíble
Leisure Partner
10/10
Exceptional
14 Jun 2025
Ernesto
The excellence in the service
10/10
Exceptional
03 May 2025
Jorge

Good deal

Very nice facilities
Friends_and_family Family
10/10
Exceptional
02 May 2025
Leslie

Gorgeous Hotel a Must !!!

Fantastic! Absolutely one of the best hotels I’ve stayed in Merida! Comfortable.. relaxing! And so beautiful this property is! I can not wait to return! Very soon! Food was so very delicious as well!
Partner
10/10
Exceptional
29 Apr 2025
Kris
Absolutely loved this property. The staff is excellent, they all know your name immediately and no matter who is near you they are asking if we need anything and are there to assist in anyway. The property is quiet and beautiful.
Leisure Partner
6/10
Pleasant
06 Apr 2025
Emilse
Under construction . Nicest people but a little disorganized
10/10
Exceptional
01 Apr 2025
AMARENDRA
beautiful property and staff members, would definitely want to visit again.
Leisure Family_with_children
10/10
Exceptional
27 Mar 2025
federica
Loved staying at the hacienda it was perfect for a family trip with my 3 year old.
10/10
Exceptional
25 Feb 2025
Pamela
My stay at Hacienda Xcanatun was phenomenal and exactly what I needed. The staff and the hospitality they provided exceeded my expectations plus the property is beautiful. I hope to return.
Self
10/10
Exceptional
24 Feb 2025
Ionita
The property is a hidden gem!
Beautiful and extremely good service
Hopefully we’ll go back soon
Leisure Partner
10/10
Exceptional
06 Feb 2025
Simon

One of the best in over 40 years professional trav

Stunning. Brilliant. One of the best hotel stays EVER. I do well over 30 nights a year and have done for decades. One of my all time favourite stays. Great even exceptional staff. Absolutely beautiful property, gorgeous grounds and gardens. Fabulous pool. You will not regret staying here.
Partner
10/10
Exceptional
04 Jan 2025
Ross A.
So lovely and beautiful
Leisure Friends
4/10
Poor
26 Dec 2024
Katrin
For a 5 star hotel this was a very disappointing experience. The service was extremely poor. It’s as if the staff has had no professional training. From not setting the table correctly, to beds badly made. We had to rectify alarmist everything Ali g the way and this is not what one should have to pay such a high price for. Also there was construction that was only announced the day before we arrived. The restaurant was overrated. The only really pleasant thing about the hotel was the room and the quality of the mattress.Overall though not worth the price.
Leisure Family
10/10
Exceptional
19 Dec 2024
Blair

Couple Retreat.

Elegant. Quiet. Some construction now but still lovely. Room was exceptional. Food was really good.
Partner
10/10
Exceptional
10 Dec 2024
Rocio
Very friendly service is excellent
Leisure Family
4/10
Poor
07 Dec 2024
Patricia
Beautiful grounds! Hotel is not in a nice area, but as soon as you enter is a different story. Far from city center and Paseo de Montejo. Please don’t be naive and use your safe box, even if you go to the pool, money got taken from my purse when I left it in the room and not on the safe. Don’t think because is a nice Hotel nothing will happen. It happened. Be alert.
Business_and_leisure Family
2/10
Poor
19 Nov 2024
Edward
Great property, but company will disclose to you that it’s under contruction, 1 day before check in, so you won’t have time to cancel. Very unethical. Construction is extremely loud all day long. They are building new apartments and it really hurts the experience
Business Family
10/10
Exceptional
13 Nov 2024
MARIELA
The hacienda style is beautiful
10/10
Exceptional
06 Nov 2024
Scott
This is a beautiful and well maintained property. The rooms are spacious and well appointed. The staff could not be any nicer and more helpful. They were a delight. The restaurant was superb. It’s hard to recommend Hacienda Xcanatun enough.
Leisure Friends
10/10
Exceptional
26 Oct 2024
Oscar
Amazing service!!!
Business_and_leisure Family
10/10
Exceptional
09 Oct 2024
Arturo A
Excellent service. Rooms were very nice. Food was delicious.Definitely a fantastic hotel.
Leisure Family
10/10
Exceptional
08 Oct 2024
Claudia
El lugar es hermoso, las instalaciones maravillosas, el staff atento, amable en todo momento, la
Habitación excelente y con detalles únicos, vale muchísimo la pena pasar y os días en este maravilloso lugar, será una experiencia inolvidable
Leisure Partner
10/10
Exceptional
07 Oct 2024
Daniel
Great plce and service
10/10
Exceptional
07 Oct 2024
Carmen
This was first class service where every detailed was curated for the ultimate guest experience. Well done!
Leisure Partner
10/10
Exceptional
06 Oct 2024
Brenda
Lovely Hacienda with amazing staff. Rooms are very spacious, the pool is beautiful and dining is delicious
10/10
Exceptional
04 Sep 2024
Salvador
WOW!!!!!!!!!!!!!! Loved the property it’s really beautiful our room was perfect. We had a plunge pool in the patio so it was perfect. We truly enjoyed our one night stay wish I would have booked for longer. The service at the restaurant was really nice. The server was really attentive and friendly. We did see a tarantula and snake but it’s part of the jungle. They did remove the tarantula that was on the stairs. It’s a gorgeous hacienda and not far from the city. Highly recommended this place it’s worth visiting. It’s really clean and the experience of the jungle is very nice.
Partner
10/10
Exceptional
18 Aug 2024
Audrey

Amazing

We had the privilege of staying at this hotel, but unfortunately, we were only able to stay for one night. If we had had more time, we would have stayed at least a week. The property is truly breathtaking, a real haven of beauty and serenity. Every detail is meticulously cared for with rare perfection, and the atmosphere is simply enchanting. The staff is also amazing, attentive, and exceptionally kind, making our stay absolutely unforgettable. I sincerely hope to return and extend this memorable experience. A big thank you to Anette for her exceptional service.
Friends_and_family Friends
10/10
Exceptional
15 Aug 2024
Kacee
If you’re considering it, just book it. This place is wonderful.

We booked a trip to Mérida to explore the sights and to consider it as an expat community. Unfortunately, we did less exploring than planned because the hotel, staff and grounds are perfect.

The restaurant, Casa de Piedra, is nice. They have great lattes and cappuccinos, regional cuisine (try the huitlacoche crepes and the poc chuc), and some tasty Italian/seafood dishes.

We spent most of our days in the Olympic-sized swimming pool and the surrounding cabanas. Leslie at the Lol-Ha bar made sure we had everything we needed from towels, to margaritas, to suggestions of off-site activities. Our room had its own private plunge pool and patio, which was also an excellent way to unwind.

The grounds are meticulously maintained and make you feel as though you’re in the tropics. If you walk the paths, you may just see a tamandua (cute anteater) in the trees.

We were warned of construction noise before arrival. I was worried. Honestly, it was negligible.

All staff were helpful and friendly. We did not cross paths with anyone without a hello and good morning, etc. We do not speak Spanish and it was no problem whatsoever. Everyone was more than accommodating. Antonio, Elias, Leslie, Miguel, Tony, and both Victors really went out of their way to make us feel welcome.

The worst part was leaving. I would not hesitate to stay at Hacienda Xcanatun in the future. Again, if you’re considering it, book it.
Leisure Partner
10/10
Exceptional
06 Aug 2024
Katharina Viktoria Madeleine
The attention of the service staff.
Leisure Family
8/10
Excellent
05 Aug 2024
Tanio
Buena hacienda con mucha historia, ùnica cosa que no nos gusta es muchos mosquitos
10/10
Exceptional
29 Jul 2024
SIMON
Very modern rooms and nice landscaping
Leisure Partner
10/10
Exceptional
29 Jul 2024
Rebeca
Beautiful old hacienda and new rooms
Leisure Family
10/10
Exceptional
26 Jul 2024
EFRAIN
Staff was very attentive at every level our comfort was there number 1 priority.
Leisure Family
10/10
Exceptional
12 Jul 2024
robert
the quiet and singing birds were great the staff was amazing room was very clean shower was large bed wonderful

was a little far from central downtown and airport
Leisure Partner
2/10
Poor
06 Jul 2024
Shauna
As soon as we arrived at the property I arrived with my two friends and the manager Annette checked us in and did not mention that I had booked only 1 adult and it would be extra charge for my other two friends to stay. The guy that helped us with our luggage to the room was very nice and drove us with our bags to our room. He explained how to work the lights and described all the extras in the room. Later that evening we kept hearing a clicking sound like a swinging hammock. The concierge came to the room and realized it was the lamps and was able to fix them from swinging. The next day I arrived at the pool at 3:00 and went to order a drink I wanted a spicy mocktail and he said he didn’t not have anything spicy available. So I ordered a daiquiri and he mentioned that the pool service would be closing at 5 even thought they are supposed to be open until 8, while at the pool I decided to walk to the spa before the closed around 3:30 to see about making a spa appointment. On the way the bartender chased me down to sign my tab even though I was coming back. When I arrived at the spa the said they didn’t have anything available and would be closing the following day due to the hurricane that was not supposed to hit until the day after. I went back to the pool at 4:50 and it looked like they were closing the bar up but, about 1 hour later another couple came and the bartender was bring them drinks after 5. The rooms are hot you can’t put the air lower than 24C the front desk
10/10
Exceptional
23 Jun 2024
Carlos
This is a beautiful property and although we received an upgrade, we liked our original room better since it was an original Hacienda style room
Leisure Family
6/10
Pleasant
20 May 2024
LENORE
We don’t usually complain but considering the cost of this place and the fact that it’s supposed to be a luxury hotel I have to explain. Firstly the staff are excellent and very attentive and the rooms are beautiful. The main pool is very nice but the sun bed covers are really dirty, the second pool is very dirty and not even usable. We were seated indoors next to a “window” for dinner but it was just a curtain covering while construction workers worked with machinery right next to our table, it was very noisy and strange, and it was also Sunday. We ordered the guacamole, caprese salad and NY steak tacos and everything was overly salty. The tacos were full of grizzle and fat and we had a hard time finding any meat in them. We finally decided to make a comment about this one thing and they did take it off the bill. I was also eaten by mosquitoes the whole way through dinner, maybe because of the curtain instead of a window because of construction, but when I asked the front desk for mosquito repellent they sent us down the street to a store. We’ve stayed in many luxury and 5 star hotels and this just doesn’t make the cut considering the prices they charge, you just don’t get the experience. In our opinion it’s way overpriced and the food is not great at all.
Leisure Family_with_children
10/10
Exceptional
31 Mar 2024
adrian del
They hebe preserved in very good condition this historic place , the swimming pool is outstanding
Leisure Family_with_children
4/10
Poor
20 Mar 2024
Juan Carlos

Cobrar una toalla por mancha ??? Que absurdos

La estancia muy agradable y los empleados muy buen servicio. Lo muy desagradable fue que me cobraron una toalla de manos que se manchó con ligeramente (eso dicen ellos) y es muy desagradable que después de 5 días y consumos altos en el hotel tengan el descaro de cobrar una toalla por una mancha Por cierto las toallas no son nuevas y no son las mejores pero es absurdo esa política
Lastima porque la pasé muy bien excepto por ese incómodo momento. En todo mi historia de viajes jamás me había sucedido una cosa así Que mal por la cadena
Self
10/10
Exceptional
25 Feb 2024
Jorge
We absolutely loved the property. The staff is attentive and professional. The hacienda style renovation was impecable you truly feel your are living in a bygone era. The restaurant “Casa de Piedra” is a must visit if you are foodie.
Leisure Family
10/10
Exceptional
16 Feb 2024
Leah
We had a great time and definitely will be back!
Leisure Partner
10/10
Exceptional
15 Feb 2024
John
Very friendly staff. Excellent pool.
Leisure Pet
4/10
Poor
02 Feb 2024
ROBERT
We eat breakfast only once. We were the only table and the service was very bad, the food when it finally arrived was terrible.
Also very over priced.
Leisure Partner
10/10
Exceptional
29 Oct 2023
Joseph
What a wonderful place to stay!
The staff and environment give a welcoming experience where we felt like we are in a paradise.
Leisure
10/10
Exceptional
02 Sep 2023
Sri
Stayed here for 4 nights with two young children. The governor suite was fantastic. The service, especially from the doormen was exceptional. Breakfast was good, although we felt the food for dinner was not to our taste.

The swimming pool area was exceptional.

Overall, a place that I would highly recommend.
Leisure Family_with_children
10/10
Exceptional
26 Aug 2023
Israel
Beautiful hotel! Amazing staff!!
Business_and_leisure Partner
10/10
Exceptional
04 Jul 2023
Monica
It a beautiful property with excellent service and food. Great place to stay.
Leisure Family
10/10
Exceptional
22 Jun 2023
Habiba
Fabulously fantastic place to stay. From start to finish the entire experience was impeccable. I particularly enjoyed the Olympic length pool, the outdoor patio (complete with hammock) and the additional outdoor shower in the room. The grounds are paradise-esque, with quaint creatures to admire at ground level and in the skies . The dining options were also sublime. It is 30 mins drive from the main Merida square, however it is a beautiful oasis tucked away from the hustle and bustle. Worth visiting to admire the grounds of the Hacienda, even if just for a day trip.
Leisure Self
10/10
Exceptional
25 Apr 2023
Catherine
Beautiful setting. Nice pools. Good food and overall good service.
Leisure Friends
10/10
Exceptional
04 Apr 2023
Maribel
The property was amazing. The old and new buildings created a great charming atmosphere while also bringing contemporary vibes. It was beautiful. The staff was great too!
Leisure Family_with_children
10/10
Exceptional
19 Mar 2023
Tara
The staff and accommodations were amazing, but the restaurant is 2/10 in quality.
Leisure Family
10/10
Exceptional
26 Feb 2023
Claudia
Awesome property. They thought of every detail.
Leisure Partner
10/10
Exceptional
08 Feb 2023
Antonio
Excellent service and personal attention.
Leisure Partner
10/10
Exceptional
09 Jan 2023
alejandro
Great hotel, amazing customer service and delicious food!!
Leisure Family
10/10
Exceptional
24 Nov 2022
ALFREDO
Excelente para familias.
Leisure Family_with_children
10/10
Exceptional
17 Nov 2022
Paulina
Very beautiful property, we stayed in a suite and it was spacious and beautifully decorated with attention to every detail, the staff was knowledgeable, courteous and friendly. The location wasn’t the best but it’s a 20-30 min cab ride from Merida which is a city most definitely worth visiting, I look forward to going back.
Leisure Friends
10/10
Exceptional
15 Nov 2022
Kelley

Gorgeous Stay

Beautiful accommodations and wonderful service. I would highly recommend the hacienda!
Self
10/10
Exceptional
12 Nov 2022
Cynthia
Beautiful property and thr staff was very helpful and attend to all our needs.
Leisure Family
10/10
Exceptional
11 Nov 2022
Carl
Staff was absolutely terrific the restaurant was fabulous and the large pool surprising
Leisure Partner
8/10
Excellent
27 Oct 2022
Jorge

Would go back, but them flies

Service was outstanding, the rooms were clean and comfortable, food was great. Sadly my one major objection is the flies at the pool bar and outdoor restaurants. In a number of occasions we had them fall in our drinks (a total waste) The number of flies can turn the most tolerant person off.
I’d love to go back if it wasn’t because of the flies.
Friends_and_family Friends

Location & surroundings

Hacienda Xcanatun Angsana Heritage Collection
Calle 20 S N, Merida

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Hacienda Xcanatun Angsana Heritage Collection

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