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Fiesta Inn Mérida Altabrisa

Merida - Yucatan · Mexico

Calle 17 104-108A Col. Vista AlegrView location

8.8/10Excellent1,001 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.8/108.8
Condition8.6/108.6
Neighborhood9.2/109.2
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Fiesta Inn Mérida Altabrisa

The following services and amenities are available, but with reduced service: Business Center, Breakfast, On-site Restaurant(s). The following services and amenities are currently not available: Fitness Center, Pool. Welcome to Hilton Garden Inn Merida.

Ideally located inside the brand new Up Town Merida Mall, our contemporary hotel is situated near the Merida commercial district, close to beaches, golf courses and the archeological zone of Chichén Itzá. Explore local attractions such as the Catedral de Merida or take a 15-minute drive into downtown Merida.

Make yourself at home in a comfortable guest room or suite. Each spacious room at this Merida hotel features modern amenities including a 55-inch TV, microwave and mini-fridge.

Complimentary WiFi access is available throughout the hotel and we offer flexible meeting space for a range of events with up to 200 guests. Enjoy a delicious breakfast, lunch and dinner daily in our onsite restaurant.

Read more about this hotelShow less

Evening room service is also available and our 24-hour Pavilion Pantry offers a great selection of snacks, sundries and more. Maintain your exercise routine in the contemporary fitness center or take a dip in the sparkling outdoor pool.

Our Media Lounge also offers the perfect spot to relax or catch up on the news.

When you stay at Fiesta Inn Mérida Altabrisa in Mérida, you'll be in the business district, a 1-minute drive from Plaza Altabrisa and 5 minutes from Paseo de Montejo.

This hotel is 3.6 mi (5.8 km) from Yucatan International Convention Center and 3.8 mi (6.1 km) from Yucatán Siglo XXI Convention Center. Make yourself at home in one of the 126 air-conditioned rooms featuring refrigerators and minibars.

Wired and wireless internet access is complimentary, while 42-inch LED televisions with satellite programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Mérida? This hotel has 1744 square feet (162 square meters) of space consisting of conference space and 6 meeting rooms.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Parking height restrictions apply LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • You need to know
    • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is not required for transportation to and from this property.
    • Parking height restrictions apply.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 349 to 349 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

UpTown Mérida 0.1 km / 0.1 mi
Plaza Altabrisa 0.5 km / 0.3 mi
Star Medica Hospital 0.5 km / 0.3 mi
Specialty Regional Hospital 0.8 km / 0.5 mi
Hacienda Yaxcopoil 2.5 km / 1.6 mi
Diamonds Casino 3.1 km / 1.9 mi
Paseo de Montejo 3.9 km / 2.4 mi
Grutas de Calcehtok 4.3 km / 2.7 mi
Centro Cultural Lorca 5.3 km / 3.3 mi
Hospital Faro del Mayab 5.3 km / 3.3 mi
Casa Montes Molina Museum 5.6 km / 3.5 mi
La Plancha Park 5.6 km / 3.5 mi
Monument to the Fatherland 5.6 km / 3.5 mi
Estadio Salvador Alvarado 5.6 km / 3.5 mi
Centro Medico de las Americas 5.7 km / 3.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2017
  • Year of most recent renovation: 2017
  • Total number of rooms: 126
  • Number of floors (main building): 6
  • Single rooms: 54
  • Double rooms: 54
  • Junior suites: 6
  • Suites: 6
  • Accessible rooms: 5
  • hotel
  • City centre
  • Bus/Train station
Show 50 more facilities & services
  • Airport
  • Beach
  • Golf course
  • Entertainment Area
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
  • Local and international calls
  • Valet parkingExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Cloakroom
  • Lift access
  • ShopExtra charge
  • Terrace
  • Concierge
  • Gym
  • NewspapersExtra charge
  • Luggage room
  • Dining area
  • Clothes dryer
  • Bar
  • Restaurant: 1
  • Smoking areaExtra charge
  • Conference room: 3
  • Meeting room: 4
  • Printer
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • FaxExtra charge
  • Outdoor freshwater pool: 1
  • CasinoExtra charge
  • Hairdressing salonExtra charge
  • Breakfast buffet
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
  • BilliardsExtra charge
  • Bowling alleyExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 1 Bedroom • 22 m²DBL.KG-SU
    DOUBLE SUPERIOR KING BEDPhoto unavailable2 photos

    Fiesta Inn Mérida Altabrisa

    DOUBLE SUPERIOR KING BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE ECONOMYSINGLE • ECONOMYSGL.EY

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    SINGLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 28 m²ROO.KG
    Room KING SIZE BEDPhoto unavailable2 photos

    Fiesta Inn Mérida Altabrisa

    Room KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Room amenities

    • Desk
    • Hairdryer
    • TV
    • Radio
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Satellite TV
    • Smoke detector
    • Housekeeping
    • Children share the bed with parents
    • Towels and bed linen at surcharge
    • Shower
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIOR WITH DOUBLE BEDQUADRUPLE • SUPERIOR WITH DOUBLE BEDQUA.DB-SU

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    QUADRUPLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO DOUBLE BEDSRoom • TWO DOUBLE BEDS • 1 Bedroom • 22 m²ROO.2D
    Room TWO DOUBLE BEDSPhoto unavailable2 photos

    Fiesta Inn Mérida Altabrisa

    Room TWO DOUBLE BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    Double bed 131-150 width, 2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2D

    Room amenities

    • Desk
    • Alarm clock
    • Bathroom: 1
    • Shower
    • Hairdryer
    • TV
    • Radio
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Children share the bed with parents
    • Housekeeping
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE SUPERIORDOUBLE SINGLE USE • SUPERIORDUS.SU

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    DOUBLE SINGLE USE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR TWO DOUBLE BEDSDOUBLE • SUPERIOR TWO DOUBLE BEDSDBL.2D-SU

    Photos are not available for this room type.

    Fiesta Inn Mérida Altabrisa

    DOUBLE SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Fiesta Inn Mérida Altabrisa

8.8
Excellent
1,001 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
8.6 /10
Neighborhood
9.2 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
10 Jun 2026
Coral
Clean room
Partner
6/10
Pleasant
27 May 2026
Miguel
AC was making a loud noise. Sewage had a leak in the inside. Bed very confy.
Family_with_children
4/10
Poor
07 May 2026
LENORE
The hotel itself is nice but and the rooms are clean but they need upgrades, especially in the bathrooms. What was really disappointing what the quality of the food. We had dinner at the hotel arrived, and the food was terrible and the prices were outrageous. Not recommended at all the service at the restaurant was also not great considering there was nobody in the restaurant, my son had to go over to get their attention to have a water refill. For the price of the room, you can definitely get a nicer place in Merida with a delicious breakfast included in the price.
Family_with_children
10/10
Exceptional
25 Feb 2026
Heather
Hotel has a great location, near to shopping, restaurants and transportation.
Partner
6/10
Pleasant
23 Feb 2026
Bruce
A
8/10
Excellent
22 Feb 2026
Elizabeth
yes
8/10
Excellent
22 Jan 2026
Joanna
Very clean room. Very friendly staff. The food was quite good at the Restaurant. I just wished they had a better selection of wines. Easy access to shops and other Restaurants
Business_and_leisure Partner
10/10
Exceptional
13 Jan 2026
Benjamin
Clean room
4/10
Poor
06 Nov 2025
crystal
I chose the Hilton Garden Inn after carefully reviewing options for my family of five, expecting a comfortable and clean stay. Unfortunately, our experience was far from that. Upon arrival, we immediately had to request a room change because the walls were visibly dirty and unclean. Even the second room wasn’t much better — the white walls made the lack of cleanliness even more noticeable.

The biggest disappointment was the pool area, which felt like complete false advertising. The photos showed a relaxing infinity-style pool, but in reality, it was tiny and more like a rooftop bird bath — literally. The pool water was clearly unsanitary, with bird droppings all around, making it unusable for us and a total waste of an amenity.

The bar area was also a letdown, offering only liquor with no juice, wine, or other spirits. Even worse, the glasses didn’t look clean, so I couldn’t enjoy a drink there either.

With five of us and limited hotel options nearby, moving wasn’t easy, so we endured two nights. On the positive side, the location is convenient — with TGI Fridays, Walmart, Starbucks, and a diner all nearby. Security also felt decent, as room keys only granted access to certain areas.

Other than that, I would not return to this hotel and wouldn’t recommend it to families looking for a clean and comfortable stay.
Leisure Family_with_children
10/10
Exceptional
21 Oct 2025
Argelia
clean room, a little outdated
10/10
Exceptional
20 Sep 2025
Yalmer
Friendly staff, easy parking, very convenient for shopping and dining
Leisure Family
8/10
Excellent
19 Aug 2025
javier
Hotel was great, only thing was room 203 smell like humidity due to no windows
10/10
Exceptional
14 Jul 2025
Consuelo
The property was great and convenient for us. Has eateries and Walmart and a Starbucks on the property. Will surely recommend and use again.
Business_and_leisure Family
2/10
Poor
05 Apr 2025
Octavio
Awful on every aspect! Don’t even consider it
2/10
Poor
04 Apr 2025
Octavio
Worst experience, the hotel was out of power during my stay so I had no AC, use service stairs, the room was dirty all the time, the room concierge was unhelpful, the manager never show up even though my requests. Please avoid it!
Family_with_children
10/10
Exceptional
26 Mar 2025
David
.
Leisure Partner
10/10
Exceptional
25 Mar 2025
Shawn
Great facility convenient location
Leisure Family
10/10
Exceptional
24 Mar 2025
Jeff

Great stay

My stay was great, the property had access to shops movies and food services. Parking was convenient and covered.
Self
8/10
Excellent
20 Mar 2025
Claudia
Hotel is very well located. The only thing is they run out of hot water every day. I had a cold shower for 10 days
Leisure Partner
4/10
Poor
16 Feb 2025
Chris
Room was very dirty, pool was extremely dirty and covered in bird poop, room was only made for one person and there was two of us, no mini fridge, holes in the walls, broken door and the room was very humid for two days. A very bad stay.
Leisure Family
4/10
Poor
13 Feb 2025
Marlon

Nasty room

Bedding full of hair. Bathroom needs lots of cleaning. Breakfast absolutely blame. Much better have breakfast at the restaurants in the mall. Had to change rooms twice. It is a shame a Hilton property offers this low quality level.
Business
10/10
Exceptional
20 Jan 2025
Yolanie
Everything was amazing. The beds and pillows were so soft. Fresh towels everyday. Amazing.
Leisure Partner
10/10
Exceptional
18 Jan 2025
Farah
The hotel has all amenities required for a comfortable stay.
Leisure Partner
6/10
Pleasant
16 Jan 2025
Miguel
The internet was down and the AC was not working properly but the staff managed to fix.
Leisure Family
10/10
Exceptional
13 Jan 2025
Linda
When I fly into Merida I always stay at the Hilton.
Business_and_leisure Pet
10/10
Exceptional
01 Jan 2025
Linda
I’m very happy that we stayed at the Hilton Garden Inn in Merida Mexico. We will definitely be back.
Business_and_leisure Partner
8/10
Excellent
01 Jan 2025
EMILIO
was hard to find
Business_and_leisure
10/10
Exceptional
29 Dec 2024
Delbert
It is a decent place to stay, but it is not located close to tourist attractions and the swimming pool is not worth using
Leisure Partner
10/10
Exceptional
29 Nov 2024
KimC
Room was welcoming - larger tha. Expected. No street or neighbor noises was a big plus. Walking distance to medical, the mall and ADO bus terminal. Movie theather, walmart and other shopping and eateries made it a great place to stay.
Leisure Family
10/10
Exceptional
13 Nov 2024
Roger
Convenient, the staff were friendly and helpful
8/10
Excellent
30 Oct 2024
DENIA
Excellent customer service from start to finish
Leisure Family
10/10
Exceptional
12 Sep 2024
Norman
Great location
10/10
Exceptional
09 Sep 2024
Alfredo
Very convenient, good options for dinning around this place.
10/10
Exceptional
21 Aug 2024
Bertha
Feels right at home
Business_and_leisure Partner
8/10
Excellent
13 Aug 2024
Mar
The pool is super dirty, food is not good and i ordered some waters never arrived. After 1 hour i had to go to the lobby
10/10
Exceptional
08 Aug 2024
Julieta
Very nice hotel and area
Leisure Family
10/10
Exceptional
23 Jul 2024
Anvar
Convenient location
8/10
Excellent
06 Jul 2024
Abniel
Very good.. safe and clean...
Got sick with their food in the restaurant. But besides that all good
4/10
Poor
04 Jul 2024
John
THEY ARE NOT INVESTING IN THEIR PROPERTY.
EVERYTHING 2-3 STAR ...
I WOULD NOT GO BACK.
Business Self
10/10
Exceptional
03 Jul 2024
Lorena Chávez
Wonderful!!!
Friends_and_family Family
8/10
Excellent
16 Jun 2024
Sanjay
Good
Business Family
10/10
Exceptional
11 Jun 2024
Ricardo
I just wish they had a larger parking assigned to their guests. Their parking is basically the parking for a shopping center. It is covered, but they only have about ten spots assigned only for their guests.
Leisure Family
10/10
Exceptional
31 May 2024
Adam

Mr Ramírez

Excellent location/ staff friendly
Partner
8/10
Excellent
31 May 2024
Orlando
Modern hotel, modern facilities, in overall good area of Merida.
Leisure Partner
10/10
Exceptional
25 May 2024
Maria
Excellent hotel, it has enough restaurants around to make your stay very convenient. My floor was specifically very noisy after midnight that I couldn’t sleep those (2) nights. Other than that, the hotel was Excellent.
Leisure Self
10/10
Exceptional
29 Apr 2024
Deborah
Nice Hotel for the area. Bed comfortable and resturant nearby was fantastic.
Leisure Friends
10/10
Exceptional
13 Apr 2024
Alfredo
The only one thing I would suggest is parking is a bit difficult to find because of the parking lot is shared with other stores. It would be nice if Hilton had its own parking designated spots
Business_and_leisure Partner
10/10
Exceptional
25 Mar 2024
Miguel
Love it.
Business_and_leisure Partner
8/10
Excellent
24 Mar 2024
Miguel
Love it
Business_and_leisure Family
4/10
Poor
02 Mar 2024
John
No hot water in the shower, although the bathroom sink had hot water.
Rude staff, to Disabled People!
Don't stay here if you are relying on a Scooter or a Wheelchair to get around.
Leisure Self
10/10
Exceptional
25 Feb 2024
Maninder
Nice property. A lot of professionals use this hotel. Convenient located in Centro.
Business_and_leisure Partner
8/10
Excellent
27 Jan 2024
Martha
Nice location
Business_and_leisure Family
10/10
Exceptional
24 Jan 2024
Antonio

will return again and again

after a disaster at a different hotel, i booked this one and was pleasantly surprised at how wonderful it was. Clean, friendly, everything the other wasn't.
Friends_and_family Family
10/10
Exceptional
10 Jan 2024
Billy Dean
Very clean and friendly staff… Access to transportation and shopping options was great. Highly recommend staying at Hilton Garden Uptown…
Business Self
10/10
Exceptional
26 Nov 2023
Soraya
El hotel está céntrico, los cuartos muy bonitos y limpios. El staff desde que llegamos muy amables.
Business Family
6/10
Pleasant
18 Sep 2023
Emilio
Location is unbeatable because my family live in a short walking distance. Residential/local area.
I had problem with the door/key. Had to be reseted twice. At the end I sk for a change of room. The new assigned room had no alarm/radio/clock, iron. Toilet was dirty. Borders of the floor shower is getting black. Sheets are are transparent and with spots.
I went to the buffet, as usual, it looks empty, because they are not keeping the dishes fresh and full. They wait until teh dish in completely gone to bring more food. Its sad that the head management and owners do not invest accordingly. I will continue staying here because the convenience location.
Leisure Self
10/10
Exceptional
10 Sep 2023
Sheryl
This is a great place to stay. The staff is friendly and welcoming. The food is delicious.
8/10
Excellent
07 Aug 2023
Mario
Everything was good. For what I paid, I expected more. The bar was never open. Buffet was wonderful. People kind and thoughtful
Self
6/10
Pleasant
22 Jul 2023
Miguel
The hotel is located in a shopping mall. The parking (if you are driving) is in the Malls main parking garage. You will have to go through the mall to reach the elevator. Service was okay, but lacked the bare essentials like giving you only two bath towels. Hotel is not bad for a business trip, but I would not recommend for a vacation.
Leisure Partner
2/10
Poor
14 Jul 2023
Francisco
Toallas manchadas de maquillaje, sábanas sucias, pasador de seguridad del cuarto roto, tristemente habido en decadencia este hotel, está muy descuidado.
10/10
Exceptional
06 Jun 2023
Nalini
Everything was wonderful!!! Highly recommend. The place is located on a great location. Want to return soon...
Family
10/10
Exceptional
29 May 2023
Rosaura Lucila
Clean friendly Hotel
Business_and_leisure Partner
10/10
Exceptional
09 May 2023
Isaily
is good the staff is very kind
Leisure Self
8/10
Excellent
03 Apr 2023
Eva
Pros
Está situado dentro de una plaza que tiene supermercado y restaurantes eso es un plus
El personal sumamente agradable servicial y profesional
Contras
El desayuno costo/benéfico siento que estaba muy caro para lo que ofrecían (27 dólares cada día )

Por algún motivo cuando limpiaban el cuarto cambiaban las toallas y no las reponían
Business Self
10/10
Exceptional
10 Mar 2023
William

Needs a bit of work

It looked like they didn't pay much attention when cleaning. The legs and lower portion of the desk shair was very dusty. There was a hole in the sheets and they didn't look like they fit the bed correctly, The picture above the bed had a corner cracked off.
Partner
6/10
Pleasant
13 Feb 2023
Eric Adam

Staff need to be trained and more

As lovely as people can be they need to be trained and empowered. Lying on a mistake simply doesn’t cut it. I’m my case it was for a forgotten laundry bag that I had given on a Thursday night for a Friday same day cleaning. When I checked why I didn’t get it Saturday I was told that they don’t work on weekends and I would get it Monday after checkout!!! I then ask for a solution and there was my returned laundry bag when I returned to my room. I was left to go buy new clothes or waste 1/2 day at a laundromat. No apologies.

Also the mattress in room 526 is busted on the left side. Linen quality was not what you expect from a Hilton branded hotel.
Friends_and_family Friends
10/10
Exceptional
08 Jan 2023
Paloma
Nice hotel
Friends_and_family Family
2/10
Poor
04 Jan 2023
Sylvia
There were HAIRS all over the floor, MY bed. The sheets had, what I PRAY were coffee stains, as well as the damn curtains. The shower was WET as if someone had used it and we had JUST checked in. Also, the A/C shuts down in the middle of the night making the room HUMID and HOT! Not ONCE did we get a good night’s rest! Don’t be fooled by the brand attached to this hotel. Terrible plumbing, terrible location. It is NOT in the center of anything, other than being 30 minutes away from everything.
Leisure Partner
10/10
Exceptional
29 Dec 2022
Patricia
Excellent hotel
Leisure Family_with_children
6/10
Pleasant
24 Dec 2022
Fernando
Not enough towels, amenities after cleaning room were removed (An also main power card), front desk staff is very friendly though.
Leisure Family
10/10
Exceptional
28 Nov 2022
EDELMIRA
The Hotel is inside Plaza Uptown which has convenient shops and WalMart. My room was spacious and the bed was very comfortable. The bathroom was great and had everything I needed. I also liked that they provide a mini fridge, a safe, a coffee pot and complimentary water bottles. The view of my hotel room was beautiful and for the most part, very quiet place. The Pool, and fitness areas are lovely. The hotel staff was friendly and very helpful.
Leisure Self
10/10
Exceptional
24 Nov 2022
Alfredo

Merida vacation

Overall the stay was good, only the issue, the room was not serviced one day without notice.
Friends_and_family Friends
4/10
Poor
15 Nov 2022
Soledad
We decided to stay at the Hilton Garden Inn, since we had stay before and was a good experience. This time room Wasn’t as clean, sheets looks dirty, stained, and bed box was filthy. Sink drain was clog the whole time, until housekeeping came by to unplug and not do a complete clean. We called for towels and never received them, or toilet paper. We had to snatch two rolls from a cart in the hallway.
When housekeeping did come, they had a kid with them. I didn’t know that was that was normal practice for HILTON to have kids cleaning rooms. We definitely will not being staying at the HILTON GARDEN INN.
Partner
4/10
Poor
10 Nov 2022
Sofia
I didn't like that I had to ask for towels repeated times, and we didn't got any until I went to personally talk to the receptionist. One of our rooms stayed without towel for over 24 hrs . The cleaners used to clean our rooms, collect dirty towels and didn't replace them with cleans ones. We were very disappointed.
Leisure Family
8/10
Excellent
04 Nov 2022
Mark
Great location, but my room wasn't ready for check-in, one of the elevators was out of service for the week creating traffic jams in the hot lobby, and the keys stopped working periodically.
10/10
Exceptional
19 Oct 2022
Mark
Beautiful hotel and the restaurant and complimentary breakfast was excellent. Very nice comfortable rooms and the overall facility is gorgeous.
Leisure Self
10/10
Exceptional
30 Sep 2022
Bertha
Everything was amazing and definitely coming back !
Business_and_leisure Family
8/10
Excellent
24 Jul 2022
Marcus
The property is in a very good area and clean. It’s also close to the mall in plenty of places to eat.
Leisure Self
8/10
Excellent
17 Jun 2022
Jose Santiago
Safe, facilities, Quiet, etc.
Leisure Partner
6/10
Pleasant
06 Jun 2022
Roberto
Muy detallado el hotel
Leisure Family_with_children
10/10
Exceptional
30 May 2022
Cameron
Beautiful rooms, good location being inside of a mall with a Walmart and plenty of parking. Perfect for what I needed
Leisure Partner
8/10
Excellent
18 May 2022
Ramon
Have shopping facilities restaurants nearby
Leisure
8/10
Excellent
16 Apr 2022
Roger
Ac was not the best
Friends_and_family Family
10/10
Exceptional
13 Mar 2022
Daniel
Very good and will stay here again
Friends_and_family Friends
10/10
Exceptional
02 Mar 2022
Matthew
Bet nice place. Well located.
Friends_and_family Family
10/10
Exceptional
17 Feb 2022
William
It's located in a great area, close to many shopping malls.
Business_and_leisure Partner
10/10
Exceptional
14 Feb 2022
Alexandra
Always feel safe and very comfortable to stay in the Hotel
Leisure Self
10/10
Exceptional
05 Jan 2022
Claudia

Excellent!!!

Excellent very good services, very good location, very good food.
Friends_and_family Family
10/10
Exceptional
01 Dec 2021
JUAN
I like it... clean, service, ubication
Leisure Self
10/10
Exceptional
23 Nov 2021
Karina

Comfortable stay

Hotel was in a great location. Close to shopping and restaurants.
Staff was friendly and breakfast included was great.
Friends_and_family Family
8/10
Excellent
16 Oct 2021
Julien
It’s located strategically
Business_and_leisure Family
10/10
Exceptional
02 Oct 2021
Wendolyn
Amazing view
Business Self
8/10
Excellent
24 Aug 2021
Alejandro
Precio y que incluía desayuno buffet
Leisure Family_with_children
10/10
Exceptional
16 Aug 2021
Fernando

Safe stay

The hotel its short on staff and basics as toilet paper was need., facilities and condition of the hotel was great.

The booking of the pool area its great because allows you to enjoy the are by yourself without exposure and we love it.
Friends_and_family Family
10/10
Exceptional
12 Aug 2021
Verified traveler
Excellent location for our needs and very clean property with friendly helpful staff
Business_and_leisure Family
6/10
Pleasant
30 May 2021
Verified traveler
Hot water took 15 minutes to even get Luke warm. Even called maintenance and they could not do anything. I own a plumbing company and was seriously disappointed that I picked an American hotel chain that could not even supply hot water. However, the room was clean and quiet. I liked the availability of stores in the plaza. Everything was great about this hotel, except the hot water.
Leisure Self
10/10
Exceptional
30 May 2021
Verified traveler
This hotel is not located close to tourist attractions. Very conveniently located in a residential area with all services for locals and visitors.
Leisure Self
2/10
Poor
24 May 2021
Verified traveler
Our room did not have hot water and we were not aware we had to reserve for morning breakfast so they would not let us in for just a cup of coffee.
Leisure Friends
8/10
Excellent
09 May 2021
Verified traveler
Great place excellent service from staff.
The AC didn't cool as good as I would have expected..
Business Family
10/10
Exceptional
14 Apr 2021
Verified traveler
Everything was great
Leisure Family

Location & surroundings

Fiesta Inn Mérida Altabrisa
Calle 17 104-108A Col. Vista Alegr, Merida, Mexico

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Fiesta Inn Mérida Altabrisa

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