Wyndham Merida

2/10

Poor

22 Apr 2026

EMILIO

Not good

10/10

Exceptional

14 Apr 2026

Marisela

Everything was great!! The staff was fantastic. The room was very clean.I had a great stay!!!

Self

8/10

Excellent

01 Apr 2026

Ambar

The staff was the best part

10/10

Exceptional

27 Feb 2026

Danielle

Outstanding clean rooms and amenities!

Family

2/10

Poor

09 Jan 2026

elisa

The hotel did not have electricity or air conditioning. I made another reservation within the hour at the Holiday Inn because they had electricity. Expedia never refunded my money because Expedia's customer support says that Wyndam never returned their calls.

6/10

Pleasant

23 Nov 2025

mahesh

Staff were extremely courteous. Cleaning was not done properly. When some of the used glasses were left on table, they continued to be there and not replaced with new ones. Water in the shower is not strong and door for bathroom could not be easily closed. We were supposed to get free breakfast. First day there was a buffet but for rest of the days, they didnt serve buffet as they said they didnt have enough people to make it a buffet. We ended up getting just coffee, bread and just some fruits. Need to be more thoughtful especially if you are in the hospitality business.

Partner

10/10

Exceptional

22 Nov 2025

Angelo

Great stay as always. My goto lodging in Merida

Business

10/10

Exceptional

21 Nov 2025

Verified traveler

An amazing stay…overall a great experience

Partner

8/10

Excellent

23 Sep 2025

Alejandro

Excelente opción pero debe mejorar la calidad de las toallas, cambiar la grifería de las habitaciones y mejorar la limpieza diaria de la habitación.

Business Partner

10/10

Exceptional

08 Aug 2025

Ronald

This was my 2nd time staying here. The hospitality is on point and I love the way they assist in helping me practice the language.

Leisure Self

4/10

Poor

07 Aug 2025

Sergio

There's better hotels at the price range

Poorly maintained, moldy sinks, staff says its normal. Slow to act on your request.

Friends_and_family Family

8/10

Excellent

05 May 2025

Tracey Everett

The service provided by the entire staff was impeccable! Thank you for answering our questions and making great suggestions on activities and sights to see.

Leisure Friends

10/10

Exceptional

17 Apr 2025

Chris

Good restaurant! Friendly staff!

Leisure

10/10

Exceptional

01 Mar 2025

Ronald

Very nice staff! Tours are offered! Close to Paseo de Montejo and other spota. Great estieries all around! Will definitely be back.

Leisure Self

10/10

Exceptional

18 Dec 2024

Joseph

I stayed for 14 nights and I have great things to say about the property and the staff. This is a model property for every other hotel in my opinion. Everyone was pleasant and guest focused. Super experience!

Leisure Self

10/10

Exceptional

04 Dec 2024

Guillermo

En términos generales todo muy bien

Leisure Partner

10/10

Exceptional

21 Oct 2024

Maria

Good service, friendly staff, 24/7 attendants

Leisure Partner

10/10

Exceptional

07 Sep 2024

Justin

Great place, great vibes - staff was amazing! Will definitely stay here again next time I visit Merida.

Business_and_leisure Friends

2/10

Poor

20 Aug 2024

Federico

Una porquería de Hotel, increíble que la marca Wyndham opere una propiedad con tan poco mantenimiento, capacitación de personal, restaurante caro y malo. En fin lo único bueno es que los sábados a dos calles se pone un puesto que vende tacos de lechón espectaculares.

Leisure

10/10

Exceptional

20 Aug 2024

Bertha

Lovely place nice swimming pool ! Nice restaurant! We are in Love with this place !

Business_and_leisure Partner

8/10

Excellent

09 Aug 2024

Karla

I like the location is next to Paseo Montejo, My room was not very clean, I found dirt under the bed and hair in corners. Place is beautiful has a Starbucks cafeteria inside next to the pool and a restaurant very convenient for having a late dinne. Just the cleaning issue was sad.

Business Self

6/10

Pleasant

08 Aug 2024

Luciano

Room 417 smelt of mound, wifi was intermittent,, aircon didn’t work well, dining was good, service was good

Business Self

10/10

Exceptional

03 Aug 2024

Makenzie

Loved my stay here! Friendly staff, wonderful location, and great property!

Business_and_leisure Self

2/10

Poor

09 Jul 2024

Josue

Property next door under construction drilling and hammering from 10am to 6pm during my stay was really upsetting and uncomfortable 😠
I demand a partial refund for the inconvenience

Leisure Self

10/10

Exceptional

08 Jul 2024

Eneida

Nice clean family place walking distance to bar and restaurants and stores

Partner

10/10

Exceptional

06 Jul 2024

Louis

Staff was very concerned and helpful about the approaching hurricane.

Leisure Partner

4/10

Poor

22 Jun 2024

SERGIO

Fix this hotel please

Construction work at hotel at 11:30 pm-3:am,toilet seeping water. Rain water coming in from sliding glass doors, hot water takes 10 minutes to warm

Partner

4/10

Poor

13 Jun 2024

Melissa

The Air conditioner did not work. The room was starting to mold. We changed rooms and no mold but air conditioning barely working. Bathroom was in major need of repair and upgrade.

Property could be great. Needs a renovation.

Staff was very nice and accommodating. I ended up leaving and finding a different hotel.

Leisure Family

6/10

Pleasant

02 Jun 2024

EMILIO

Hotel was noise due to construction

Friends_and_family Family

8/10

Excellent

02 Jun 2024

Rodolfo

The hotel was good overall. We were placed in the left side the building where there is construction going on. It’s obscured with a high fence.
The gym was nice and air conditioned.
The staff was nice.
The breakfast was good.

Friends_and_family Family

10/10

Exceptional

29 May 2024

Perla Maria

Overall, a good place to stay. The hotel is centrally located, rooms are clean, staff is friendly, and had a delicious breakfast at their restaurant. They keep your luggage at the concierge if you check out and you have a later flight. Parking is free.

Friends_and_family Family

2/10

Poor

24 Apr 2024

LUIS FELIPE

Bad experience.

My experience was not as good. Room had several hairs all around the floor and shower, there was also a skein of hair in the bathroom can.

Parking is really limited to around 8-10 cars, so you will probably have to park on the street; in that sense information about the hotel is misleading.

In other less important things, TV only has open channels, so there’s about 11 to choose from with really low quality of image and content.

On the funny side, there are a pair of lamp fixtures just above the head of the beds that I just couldn’t find the switch to turn them off; even taking the general switch card out.. That will be one of life’s mysteries!

Staff was kind.

Anyway, Wndham hotels are banned for me now.

Business

4/10

Poor

15 Mar 2024

MARIA

La limpeza deficiente mucho polvo y ruido por una costruccion

Business Self

10/10

Exceptional

04 Feb 2024

Abraham

Excellent

Leisure Friends

6/10

Pleasant

15 Jan 2024

Scott

This was a very mid hotel. Nothing special, restaurant food was below average. The staff was above average. The room was below average

Leisure Partner

4/10

Poor

06 Nov 2023

Emil

Construction noise going on from 8 am to 5 pm. Restaurant food and service could do a lot better. Front desk service was great

10/10

Exceptional

15 Aug 2023

Sofia

Greta place

Business Self

2/10

Poor

18 Jul 2023

Edgar

Worst Hotel in Merida

This was an adventure. There was a storm in town the day of checking in, hotel lost power and had to wait 30min to get my room, before I realized that due to the outage, there was no water either. Merida that day was around 100 degrees. No a/c and no water at all.
Although room was in order at a glance, the floor was dirty and dusty. The sink was clogged and water had no pressure in the shower.
Power outages are so common in this hotel that the day of checking out, there was another outage. They could not check me out, no internet, again no water and no electricity.
They say it is not their fault, but it is unbelievable that there is no a power backup for basic stuffs like going to the bathroom. It seems like every time it rains, they will have same problems.

PLEASE DO NOT STAY IN THIS HOTEL.
Believe me, this is the WORST hotel, I've ever been.

Self

8/10

Excellent

17 Jul 2023

Javier

Friendly staff, went out of their way to help me find a laundromat that worked on a weekend.
The only complaint I have is that they would only leave us two towels every single time they cleaned the room, even though it was four of us -- had to request two additional towels every day.

Leisure Family

2/10

Poor

08 Jul 2023

Lilliana

The property was dirty and the beds were infested of bedbugs. I’m very disappointed of the services. We booked 3 rooms for the family and all 3 rooms were infested and dirty.

Management was not helpful and they refuse to accept the issue. They offer to steam our beds but it was even worse. The room was more filthy than the ones we came from. Human hair in sheets. Mold in the bathrooms and stunk horribly. Boy at the desk said we brought the bed bugs and said he would sue us instead of being helpful. I don’t recommend anyone staying.

Leisure Family

2/10

Poor

20 Jun 2023

Felipe

I'd caution it. Better options nearby

I caution staying here, while the location is okay and the front desk staff is nice the management is awful.

Stayed here in a \"suite\" The room was not cleaned on arrival ... had a funny smell from one of the bathrooms opened the toilet and you can guess what was still in the toilet from the previous guest stay. I was disgusted and ask to change rooms but this was not offered.
The plumbing is bad and the shower doesn't drain. The jacuzzi tub didn't work even after maintenance came.
If you think that was it there was no security lock on the door as shown and one of the cleaning staff entered the room late at night without permission while I was sleeping.

Things do happen but what makes it worse is nothing was done to rectify these problems. They lied to hotels.com and said I was offered another room. Who would deny a new room with these issues? Will never stay here again the whole place needs an overhaul.

Partner

10/10

Exceptional

03 Jun 2023

Jairo

Loved the comfy beds, starbucks on site, and the staff is really friendly and helpful

8/10

Excellent

16 May 2023

Lawrence

The maintenance of the facility could be improved. For example, the smoke detector in room was missing but the mount was on the wall. An addition of a bar fridge would be nice for cold beverages.

Leisure Family

6/10

Pleasant

04 May 2023

Nohemi

No vale lo que cuesta. No hay buen servicio y no muy limpio.

Friends_and_family Family

8/10

Excellent

02 Nov 2022

Ivan

Nice building, quiet and in great shape. away enough of busy area but close enough to walk

Business Self

4/10

Poor

01 Nov 2022

pilar

The building needs a remodelación, all the furniture and the elevator are so old. The sheets and towels were gray and old. We don’t enjoy the night we spent there.

Leisure Family

8/10

Excellent

27 Jul 2022

Jacob

The bed was nice. The elevator did not work.

Business_and_leisure Partner

10/10

Exceptional

17 May 2022

john

The propery was top notch,staff was very kind and helpful area is clean walking through a 3 mile radius i found it to be safe and clean friendly lical

Leisure

10/10

Exceptional

06 Mar 2022

Erik

Excellent service

Business_and_leisure Partner

2/10

Poor

23 Feb 2022

David

Wont be back

The room was was comfortable and nice. the staff was horrible. no personality and rude. Customer services is obsolete at this property.

Friends_and_family Family

8/10

Excellent

05 Feb 2022

Teresa

Nice hotel. Could use a nicer restaurant in the lobby. The room was beautiful and clean. Staff was friendly. No English channels or minibar in room. The pool seemed nice, however it was green during the time we were there and therefore did not use it. Overall my stay was great and I would definitely stay again!

Leisure Partner

2/10

Poor

07 Jan 2022

Jacinto B.

El hotel, muy cochino. Cómo no tenían disponibilidad, metieron otra cama en un cuarto para cumplir con mi habitación doble. No cabían ni siquiera los buroes. Estaba en terribles condiciones.

Leisure Family

8/10

Excellent

22 Dec 2021

Silvia

All staff were very friendly and helpful. My only complaint is the lack of water flow in the showers. Need more water to shower!

Leisure Partner

2/10

Poor

25 Nov 2021

MARIO

No hot water for 3 days,
Safe box not working, even missing key #2
Had to leave earlier than planned

Leisure Family

4/10

Poor

06 Nov 2021

Miguel

We arrived on Friday at 5 PM. We were told that our rooms would were not ready as they still had to be cleaned and sanitized. We went to dinner, returned at 7:30 PM and were told that our rooms weren’t quite ready. We waited for a bit and then told that our rooms were ready. Upon entering the rooms, they were still dirty. Hair from whomever stayed there previously was still on the bathroom sink. Trash had not been taken out etc. The rooms were not cleaned and the beds were not made the following day either. Tried to call the front desk but the phone in the room didn’t work. Needless to say, we left and found another place after the second day.

Leisure Family

8/10

Excellent

24 Oct 2021

Carlos Antonio

Good

It was clean and comfortable

Partner

2/10

Poor

24 Oct 2021

Lucila Patricia Avila

The property is old and in a very bad condition. It seems like maintenance is something unknown in there. I didn’t event stay in the hotel, because My husband have an asthma condition and he cannot stay where there is a lot of dust. On top of it when I told them that I wouldn’t stay there, but looking for some other hotel they refused to refund me the payment whic I already had paid for three nights. I recommend not to stay here for anyone else.

Leisure Partner

8/10

Excellent

08 Oct 2021

Kent

Cozy

Cozy rooms with warm and professional reception.

Friends_and_family Family

10/10

Exceptional

29 Aug 2021

robin james

Total excellent experience. Very professional and helpful staff and charming lovely property. Ian excellent value.

Leisure Self

8/10

Excellent

11 Aug 2021

Cendy

Good room

This was a good,comfortable, and safe area.. parking your car is on sites, which i loved.close to all tourists attractions..the room was clean but have to let room service know you need it clean every day due to colvid-19 they clean every other day..unless told otherwise..over all a nice room,comfortable beds..pillows not so great..bathroom has a jacuzzi..i booked two rooms and one didn't worked, but oh well .. Customer service not so good.

Friends_and_family Family

8/10

Excellent

09 Aug 2021

Cendy

Nice room

The room a good size and was clean. We had to let feont desk to clean every day,due to coronavirse they cleaned every other day unless told ..i wanted a clean room every day so we notified them..Other then that it was a quit area..nice for families..I booked two rooms,one room jacuzzi was not working..I loved the ideal that the bathroom had jacuzz! The people in front desk werent very friendly, bearly to to you if you walked by..its a older remodeled hotel...feels very safe,and secured

Friends_and_family Family

6/10

Pleasant

30 Jul 2021

Verified traveler

Booking through Expedia said the room would be available at 3 PM, I had to wait an additional hour and a half because I had booked through Expedia.

Leisure Family

10/10

Exceptional

19 Jul 2021

francisco

Good location,,,,,,my personal opinion

Very happy,,

Self

4/10

Poor

17 Jun 2021

Verified traveler

Almost all towels were originally white but now after so many uses, they all are gray and torn. Restaurant open late than promise and serve cold buffet. A-la-carte also served cold and late.

Leisure Family

8/10

Excellent

10 Jun 2021

David

Nice and comfortable stay. friendly staff

Friends_and_family Friends

10/10

Exceptional

27 May 2021

Verified traveler

Nice place good location and friendly staff

Business_and_leisure Partner

4/10

Poor

25 May 2021

Verified traveler

The service was really bad. .1st room the key did not open the door. 2nd room the toilet did not work. Took 30 more minutes to get into room.. very sad service

Leisure Family

10/10

Exceptional

21 May 2021

Verified traveler

Great location clean very friendly staff would stay again

Business_and_leisure Partner

4/10

Poor

16 May 2021

Verified traveler

Elevator did not work. Cold food

4/10

Poor

16 May 2021

Olivia

El hotel carece de mantenimiento y está muy descuidado, la primer noche no funcionaban las llaves del cuarto y me explicaron que era un problema con el programador, me tenían que ir a abrir cada vez q salía del cuarto. Pedí cancelar la segunda noche porque según las políticas se podía si se cancelaba antes de las 4:00 pm pero me dijeron que no se podía porque era la segunda noche( no entendí bien q tenía q ver , pero en fin), la segunda noche no funciono el aire acondicionado y me tuvieron q cambiar de cuarto. El personal es amable pero las condiciones del hotel están en su contra.

Friends_and_family Family

10/10

Exceptional

13 May 2021

Verified traveler

Facility was clean and staff very attentive. The only thing We didn’t like is that they didn’t advise that restaurant service was closed due to the pandemia, so we had to go out every day.

Leisure Family

8/10

Excellent

04 Apr 2021

Verified traveler

Excelente service, but the building need updated.

Friends_and_family Family

6/10

Pleasant

21 Mar 2021

Verified traveler

They have the worse towels I have seen in a hotel. I also didn’t like that they clean rooms every other day.

Leisure Partner

10/10

Exceptional

20 Mar 2021

Verified traveler

great breakfast

They breakfast was amazing. Cooked to order. The staff is very nice and helpful

Friends_and_family Friends

8/10

Excellent

19 Mar 2021

Verified traveler

Good location friendly staff elevator was convenient

Business_and_leisure Family

8/10

Excellent

18 Mar 2021

Verified traveler

Professional, friendly and helpful reception and restaurant staff. Comfortable room but flies in our room were bothersome.

Friends_and_family Partner

10/10

Exceptional

03 Feb 2021

Leslie

Don't pass this one up!!!

This hotel was so great!!!!! It was clean the room was spacious and it had a tub!!! Loved it! Bed was amazing I was so happy with this hotel I’d stay again ! The only reason I left was I wanted more American stations on TV!

Partner

10/10

Exceptional

02 Jan 2021

Manuel

Excelente

Excelente servicio.
Por motivos de pandemia no hubo servicio de room service, no atención en la cocina.

Partner

10/10

Exceptional

25 Apr 2020

Verified traveler

We paid for breakfast and due to COVID we were not able to get our food. Would like a refund somehow for this pprtion of the stay if possible. Otherwise property was well kept and rooms were perfect. Staff was great and friendly. The pool was a nice touch.

Leisure Family_with_children

8/10

Excellent

23 Feb 2020

Verified traveler

great service, location and breakfast.parking area needs some redesigning

Leisure Partner

8/10

Excellent

03 Feb 2020

Nicole

A little out of the way from where we were looking to stay originally. Rooms were nice but very tight.
Had a hard time getting warm water in the shower the next morning. Finally went without and gave up.

Partner

10/10

Exceptional

04 Jan 2020

Paola

It was a very pleasant stay. The room was quite comfy and clean!

Friends_and_family Family

2/10

Poor

01 Jan 2020

Verified traveler

The Director is the most rude people I ever met, when asked about an issue at the hotel he told me to sush, \"customer service is not important, only my rules\" plus the server who let us change the TV channel was punished for it....what a jerke. Never will be back there.

Leisure Partner

10/10

Exceptional

23 Dec 2019

FaustoHuerta

Staff members was well prepared... Service was above and beyond my expectations

Friends_and_family Partner

10/10

Exceptional

10 Dec 2019

Verified traveler

Check-in was quick and easy. Staff were very helpful. Great location close to parks and a nice walk through to Paseo Montejo.

Leisure Partner

10/10

Exceptional

20 Nov 2019

Verified traveler

Nice building and location. Helpful staff but would have liked a better restaurant.

Business Self

6/10

Pleasant

30 Oct 2019

Verified traveler

Health over hospitality.

Everything and everyone was amazingly friendly and went out of their way to make our stay wonderful. The only dissatisfaction was that the room smelled like mold. The mold smell caused me to have an allergic reaction. My eyes became watery, swollen, itchy and I was continually sneezing. It’s a shame because everyone was incredibly nice. However causing me to get ill on a trip is not what I expected. This hotel needs to be inspected more carefully so that the guests don’t become sick

Business

6/10

Pleasant

11 Oct 2019

Verified traveler

Just don’t eat there.

First the good: the beds are great!
The hotel is comfortable, looks good.
The restaurant is another issue.
There were 4 of us and we ordered basic breakfast items.
The food took forever to get served, over half and hour and, by the time it got to us, it was cold, and over cooked. One person in our party found her breakfast inedible and when we complained, they half apologized and didn’t even take the charge of the one dish off our bill.
Basically, stay there if you don’t plan to eat there.
Also, careful around the pool in the morning as the floor is excessively wet and slippery and lots of cleaning carts and stuff in the way. (Not necessarily being used)

Business

8/10

Excellent

04 Oct 2019

Verified traveler

The building is lovely, with a really pleasant courtyard, and the room (king) was well laid-out. There was a pretty intense mildewy smell when we got into the room, but it seemed to dissipate once the AC was running. Only stayed for one night, but we were satisfied.

Leisure Friends

6/10

Pleasant

04 Aug 2019

Verified traveler

The room service was horrible. For this price, I expected better food. Also, there was no hot water. Same thing... I expected much more from a well known hotel chain such as Wyndham.

Leisure Self

8/10

Excellent

14 Jun 2019

Verified traveler

The property was nice and clean at all times, but communication with the different places of the hotel were deplorable. I asked for a room service menu and never got it. I was hungry. I asked for a Swedish massage at the spa which I didn’t get, to be honest I don’t know what I got but it was twice as long and twice as expensive. I really didn’t have that much time to spare.

Friends_and_family Family

8/10

Excellent

23 May 2019

Verified traveler

I was told that I have some free spa time and then I was told it was not going to get it since they don’t have personal in the spa.
The guy at the cafeteria was friendly but needs to work on his skills to made a cappuccino. Also they sell some conchas cupcakes and it’s old, hard, impossible to eat them.

Family

8/10

Excellent

06 May 2019

Ana

I have mixed feelings about my stay here. It was a great deal and right next door to omg cafe (highly recommend!!). Not too far from paseo montejo and we did uber mostly everywhere at a very affordable price around the city (most trips where about $1 usd). The staff was really nice!

However, each time we would come back to our room we would have to immediately go in and try to swat at any mosquitoes that would come in. Wifi is not reliable and in my opinion slow. Most of the time I couldn’t connect or would be kicked off.

I also do not recommend the tours/excursion given by the hotel. We only did one (to Chichen Itza and a cenote), the excursion started a lot later (than our other excursions we purchased elsewhere) and were given about an hour or less at each cite. Considering the price we paid, beverages and tickets to attractions were not included. The guide was only with us, maybe 20-30 minutes at chichen itza (for maybe 2-3 building sites) and then told us we where on our own to explore the rest of buildings (and gave us maybe 30-45 minutes to explore on our own before we had to leave. I recommend purchasing elsewhere such as tripadvisor.

Overall would I come again? I’d say yes, if i couldn’t get a interior room with better wifi at the a similar price elsewhere.

Leisure Family

8/10

Excellent

27 Apr 2019

Verified traveler

A very nice hotel, friendly staff. Adjustments i would like are few: warmer shower water, and more english language television programming perhaps such additions as netflix

Friends_and_family Family

10/10

Exceptional

23 Apr 2019

Verified traveler

The staff were so lovely and accommodating. From the front desk at check in to the house keepers and wait staff. If we needed anything our requests were met quickly and with a smile and genuine kindness.

Leisure Friends

10/10

Exceptional

04 Apr 2019

Diann

Property is centrally located with good access to various sites. Consuelo at the travel desk was amazing. She gave us amazing day itineraries which made the trip extra special.

Leisure

6/10

Pleasant

23 Mar 2019

Verified traveler

It was ok

Comfortable bed and nice room. They forgot to clean our room the first day and didn’t clean it until 5pm the next day after we arrived back from a day of touristing. Breakfast was ok. Not enough room in the onsite parking lot so we had to park down the street. Never seemed to be anyone working in the coffee shop so we went to one down the street. Some of the staff were super nice, friendly and helpful. We ordered room service for dinner which was pretty good. The pool is nice although a little chilly, we probably should have gone earlier today in the day when it’s hot out. It was also no clear what the difference between the types of rooms when we booked, but when we arrived it was clear that the more expensive ones have a pool view (vs view of a wall) which would have been worth the extra money

Partner

6/10

Pleasant

23 Mar 2019

Verified traveler

Cleanliness was great and amenities.

I booked a bedroom with 2 queen size for my dad and I. When we arrived we got a room that the card didn’t work and after going back to the lobby to get it reactivated, the lights would not come on. The room was a king size bed, which I did not booked, so it was another trip to the lobby. They told us to wait about 15 mins to get the right one in order which wasn’t too much of a big deal. We ended up only having to use 1 night of the 2 nights booked and just queried about any possible refund, the staff didn’t know too much about the cancellation policy and told us to check it online. Other than that, nice hotel! Also the staff needs to be properly groomed, for the gents, they need and ironing board.

8/10

Excellent

06 Mar 2019

Verified traveler

This hotel is very clean, easy access, perfect location, amazing staff, very quiet room, excellent ac. My only problem with this hotel is the elevator it was broken the whole time I was there (8 days).

Friends_and_family Family

6/10

Pleasant

03 Mar 2019

Diana

When we arrived we were told the type of room we have booked wasn’t clean and would be ready next morning. Towels were grimy looking. Personal attitude very nice and friendly but lacking of training.

Partner