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Hotel Plaza By Kavia

Merida - Yucatan · Mexico

Calle 56 A 481 Zona Paseo Montejo MexicoView location

8.8/10Excellent1,001 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort9.2/109.2
Condition8.8/108.8
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Plaza By Kavia

Enjoy a central Mérida location at Hotel Plaza by Kavia, just steps from Paseo de Montejo and a short walk from the Yucatan International Convention Center. This hotel offers an outdoor pool, complimentary Wi-Fi, and tour/ticket assistance.

Each of the 44 air-conditioned rooms features a flat-screen TV with cable, a laptop-compatible safe, and a desk. Bathrooms include showers, designer toiletries, and hair dryers. Cooked-to-order breakfasts are available for a fee. Onsite amenities include free self-parking, a 24-hour front desk, and luggage storage.

Nearby attractions include the Cacao Chocolate Museum, Anthropology and History Museum, and Casa Montes Molina Museum. Mérida International Airport (MID) is a convenient 9 km away.

Read more about this hotelShow less

With a stay at Hotel Plaza by Kavia, you'll be centrally located in Mérida, steps from Paseo de Montejo and 13 minutes by foot from Yucatan International Convention Center. This hotel is 0.9 mi (1.5 km) from Mérida Cathedral and 1.3 mi (2.1 km) from Plaza Grande.

Make yourself at home in one of the 44 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 6:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately MXN 220 for adults and MXN 220 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Paseo de Montejo 0.1 km / 0.1 mi
Cacao Chocolate Museum 0.2 km / 0.1 mi
Anthropology and History Museum 0.2 km / 0.2 mi
Museo Regional de Antropología 0.3 km / 0.2 mi
Casa Montes Molina Museum 0.5 km / 0.3 mi
Remate de Paseo Montejo 0.5 km / 0.3 mi
Santa Ana Park 0.5 km / 0.3 mi
Paseo 60 0.6 km / 0.4 mi
Centro Medico de las Americas 0.8 km / 0.5 mi
Museum of Light 0.8 km / 0.5 mi
La Plancha Park 1 km / 0.6 mi
Yucatan International Convention Center 1.1 km / 0.7 mi
Parque Santa Lucía 1.1 km / 0.7 mi
Monument to the Fatherland 1.2 km / 0.7 mi
Casino La Cima 1.3 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 44
  • hotel
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO DELUXE KING BEDSTUDIO • DELUXE KING BEDSTU.DX-KG

    Photos are not available for this room type.

    Hotel Plaza By Kavia

    STUDIO DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Hotel Plaza By Kavia

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Hotel Plaza By Kavia

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Hotel Plaza By Kavia

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Hotel Plaza By Kavia

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Hotel Plaza By Kavia

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Hotel Plaza By Kavia

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hotel Plaza By Kavia

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Hotel Plaza By Kavia

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Hotel Plaza By Kavia

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM KING SIZE BEDFAMILY ROOM • KING SIZE BEDFAM.KG

    Photos are not available for this room type.

    Hotel Plaza By Kavia

    FAMILY ROOM KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Plaza By Kavia

8.8
Excellent
1,001 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
9.2 /10
Condition
8.8 /10
Amenities
8.4 /10
100 reviews shown
6/10
Pleasant
11 Jul 2026
Adriana Ahumada
The staff were nice and helpful, downstairs is a restaurant and a variety of restaurants in the same street. The room was clean, but a bad smell from the bathroom.
Partner
10/10
Exceptional
04 Jul 2026
ana
Lugar muy agradable limpio atento personal accesibles para caminar segurobtranquilo
Partner
8/10
Excellent
16 Jun 2026
Claudia
Location. Great. Coffee shop good. Room good with frigobar great included. Staff very friendly is a plus. Swimming pool clean no bug. It is very small is like a jacuzzi. Restaurant Italian on site and you can watch the sports.
Family_with_children
6/10
Pleasant
10 Jun 2026
MARY
There were no hand towels and no shower rug and towels were stained.

A/C barely cooled.

Pillows were humungous big (Too Big)
Family
8/10
Excellent
27 May 2026
Diane
Staff was AMAZING!! Location was great. Room was clean. Only issue was the “rain shower” needs repair. The water was coming out of the ceiling not the shower., I only stayed 1 night and my mistake for not telling them. I was running around all morning to catch my bus out of town. So can’t blame them . Sorry I didn’t tell you . I think its 209
Self
10/10
Exceptional
18 May 2026
Jesus
Nice place, very centric and close to attractions
Friends_and_family Family
10/10
Exceptional
04 May 2026
Rodrigo
Good really good value
Partner
10/10
Exceptional
04 May 2026
Alberto
Room was very clean. Friendly staff.
Family
10/10
Exceptional
28 Apr 2026
Norb
no breakfast
Self
8/10
Excellent
28 Apr 2026
Norb
parking available
8/10
Excellent
24 Apr 2026
Norb
No breakfast
Self
10/10
Exceptional
21 Apr 2026
Joseph
Really nice staff, clean room, excellent location and all at a competitive price. I will be back soon; thank you!
4/10
Poor
17 Apr 2026
VICTOR FRANCISCO
The place is well located, the room smelled soo bad in the bathroom from the floor drainage, the sofa had multiple stains, one there was no hot water in the shower and 2 out of 4 nights we were the the pool (if it can be called that because it was pretty small) was closed one day for maintenance and one day for cleaning. The parking was ok but not on the place, a block and a half away. There was practically no lobby or common areas, Overall was ok for just go crashing at night but feels more like motel/loft than a hotel as advertised
Friends_and_family Family
8/10
Excellent
15 Apr 2026
Sandra
Great location
8/10
Excellent
14 Apr 2026
Davina
We stayed for one night. We arrived in heavy downpour and requested to have a room not on the ground floor as the front door rooms are immediately accessible from the main street. Pool quite small and only one small bottle of water provided. Breakfast is at cafe next door which was nice. The main downside is the parking is not attached to the property so if arriving with lots of luggage or at night it isn't convenient. Very average.
Partner
8/10
Excellent
14 Apr 2026
Ruben
The place is in Paseo Montejo which is good but because of the lounge at the front of the Hotel, it gets a little noisy at night. The Staff was good and the room, the cleanliness of the room (the floor in particular), was not so good.
Self
8/10
Excellent
27 Mar 2026
Olimpia
Everything was good except there was no hot water in the shower.
Friends
10/10
Exceptional
05 Mar 2026
Sylvia Del
Perfect location lots to do.
Family
10/10
Exceptional
01 Mar 2026
Arturo
Todo excelente, a excepción de la chica de recepción del turno de la tarde! Muy grosera, poco atenta y cero empatica!
Self
10/10
Exceptional
25 Feb 2026
Robert
Really liked this hotel. Aaron afternoon staff member was courteous and attentive, able to communicate in English. Clean orderly and modern hotel with adjacent and nearby restaurants and bars,
6/10
Pleasant
17 Feb 2026
Monica
room 307 has a bad smell from the sewer near to the bathroom windows, and there is too much noise around.
Self
10/10
Exceptional
17 Feb 2026
maria
Very clean staff very friendly
8/10
Excellent
16 Feb 2026
Jorge
Room was very nice. The front desk staff most fairly young, mostly engaged on their cell phones but, courteous when they acknowledged my presence. Just don't lose your cell phone. Their in room phones are only to call reception. Outgoing calls apparently for emergency only must be made at reception.
Business_and_leisure Self
4/10
Poor
11 Feb 2026
Arantxa
Olía desagradable la habitación y nunca tuve agua caliente
Business Self
6/10
Pleasant
07 Feb 2026
Mindy
The hotel was clean, Although there wasn’t any coffee in our room. We asked for some Coffee and they said they would bring it and never did. No hot water in shower, freezing. The price was right but if they had a small attention to details our stay would of been nicer
Leisure Family
10/10
Exceptional
20 Jan 2026
Eileen
I loved the staff, my room was big and nice, the location is perfect.
10/10
Exceptional
12 Jan 2026
Randy
The room was well appointed and clean. The hotel is near downtown and there are plenty of eating options close.
Leisure Partner
10/10
Exceptional
02 Jan 2026
Kathleen
Excellent location, very comfortable rooms
Leisure
8/10
Excellent
29 Dec 2025
Nuri
Las habitaciones son muy amplias, lindas, limpias y modernas. La relación calidad-precio es espectacular y un plus es que está muy cerca del centro y de muchos restaurantes que son un must a visitar.

El staff que atiende el front desk no es muy atento que digamos, pero al menos son cordiales. Si sales en la noche, considera que el hotel lo cierran, así como el estacionamiento. Tienes que pedir que te abran para poder entrar o sacar tu coche.

Definitivamente si quieres ahorrar y estar cerca del centro, este hotel funciona muy bien.
Leisure Friends
6/10
Pleasant
17 Dec 2025
William
The room was spacious and clean , with a comfortable bed , however the bathroom was terrible. It strongly stunk of sewer smells and the shower tiling was dangerously slippery. There is a coffee maker but you have to go to the front desk to ask for the coffee??
Self
6/10
Pleasant
14 Nov 2025
Liliana
No habia agua caliente y le dijimos como 5 veces en revepcion y decia si ya lo checamos y yo estaba enferna y no podia bañarme c agua fria y nunca me hicieron caso
El ultimo dia antes de irnos ya habia agua caliente
Leisure Family
10/10
Exceptional
11 Nov 2025
Rob
The rooms are very clean and modern. The beds a very comfortable. There’s an excellent Italian restaurant with homemade pasta and a coffee shop downstairs. The location is very good. All in all it’s a great value!
10/10
Exceptional
10 Nov 2025
Juan Carlos
Excelente servicio
10/10
Exceptional
27 Oct 2025
Annybeth
Loved it
10/10
Exceptional
07 Oct 2025
Maritza
Staff not friendly at all, hard to talk to, always on their cellular. We walked in this evening after dinner, said, \"hello\" and had no acknowledget or answer.
Business_and_leisure Partner
10/10
Exceptional
18 Aug 2025
Rolando
Lots of restaurants near by
Leisure Family
8/10
Excellent
12 Aug 2025
Conchita
The Hotel Plaza by Kavia located on the Paseo de Montejo was an ideal location for our group. The staff was friendly and accommodating. The Italian restaurant and the cafe next door were excellent. The elevator makes it convenient not to have to walk up flights of stairs. However, the hotel is not geared for the disabled or persons with mobility restrictions. I took my 96 year old Dad and my Mom and they loved the room. However, access on the wheelchair ramp is difficult as it is quite steep and requires strength. A railing would have been helpful for him as he could hold on while walking into the entrance. The bathroom tiles were slippery so we had to buy him a portable shower grab bar and a shower mat so he could be safe. We also bought a soap dish so that used soap would not be placed directly on the counter by the sink. We also had to ask for floor towels for stepping out of the shower and hand towels. The beds, while extremely comfortable, were too high for him so we also had to buy a step stool to help him get into bed. Notwithstanding the above, the rooms were spacious, cool, very comfortable and the staff were very helpful in procuring a wheelchair that he could use temporarily when he needed to leave the room. Joel, especially, was a gem and he unhesitatingly maneuvered the wheelchair out of and into the hotel whenever we had to go out. Joel made our stay a wonderful and special one as this is probably one of the last trips my Dad will make. Thank you, Joel!!
Business_and_leisure Family
10/10
Exceptional
31 Jul 2025
Elmain
Pierdes tu llave son 100 pesos
10/10
Exceptional
25 Jul 2025
robert
Excellent stay
Business_and_leisure Family_with_children
6/10
Pleasant
09 Jul 2025
Yvonne
Very well located in a great area in Zona Centro. Friendly staff. Property could use some improvements but good if you’re traveling on a budget.
Business_and_leisure Family
10/10
Exceptional
15 Jun 2025
MARIA IRENE
Hotel con muy buena ubicación para venir de turista y habitaciones muy bonitas
Friends_and_family Friends
8/10
Excellent
01 Jun 2025
Jose
Very nice and safe area to walk at night,,,
10/10
Exceptional
01 Jun 2025
Jose
Nice room and clean room,,, love the size and the space
Business Self
10/10
Exceptional
27 May 2025
Kathleen
Cute hotel, lovely staff in the best neighborhood. Added bonus of being next door to both a coffee house and fantastic Italian restaurant. I will definitely return soon.
Business_and_leisure Self
6/10
Pleasant
26 May 2025
Angelica
Rooms are very nice but there is no pool or restaurant
Leisure
10/10
Exceptional
22 Apr 2025
Stacey
Awesome
8/10
Excellent
20 Apr 2025
Victor M
Confy Hotel in convenient location.
Leisure Self
6/10
Pleasant
17 Apr 2025
Klaus
The parking is 400 m away from the hotel. The lock couldn’t be opened so we had to wait for an hour to get it fixed when we left. There are only 2 towels in the room for two… no shower mat. The mattress is pretty comfortable. The window is small.
Leisure Family
10/10
Exceptional
04 Apr 2025
Rafael
Staff was friendly. Very clean. Highly recommended and in a great area.
Leisure Partner
10/10
Exceptional
31 Mar 2025
Yvonne
Great value for money spent. Has all the essentials and very conveniently located. Staff is super friendly. This is not a luxury property but it’s good enough when traveling on a budget
Business_and_leisure Family
10/10
Exceptional
14 Mar 2025
Maria
Todo está excelente en el lugar!
10/10
Exceptional
11 Mar 2025
ZULMA
Nice, clean, spacious hotel. Right on Montejo avenue. Walkable distace to restaurants, museums, downtown. Courteous staff. Just perfect for our 5 days stay.
Leisure Family
10/10
Exceptional
08 Mar 2025
robert
Excellent stay, will be back!
Business_and_leisure
10/10
Exceptional
05 Mar 2025
Tara
Great location and convenience. There was no coffee with the coffee pot, but to be honest, I didn’t ask for any either. Wonderful for the price and location. Would recommend.
Business_and_leisure Self
10/10
Exceptional
02 Feb 2025
alfredo
Excelente servicio al cliente y muy limpios los cuartos y acogedor
Leisure Friends
8/10
Excellent
02 Feb 2025
William

clean ,new hotel in good location

I chose this hotel because of location and my late arrival.On Hotels.com this hotel advertises a 24/7 front desk however after booking I received numerous email stating that if I was to arrive after 6 pm to contact the property beforehand. This proved impossible for me and for the help desk at Hotels.com. Eventually ( on the scheduled morning of check-in) I received a message saying someone would be there to welcome me. This mix up offered me hours of worry and consternation that were not necessary if the hotel services had been described correctly on Hotels.com
Business Self
10/10
Exceptional
23 Jan 2025
Gabino
Convenient location
Leisure Partner
10/10
Exceptional
03 Jan 2025
Lisa
We were given a room with a private patio! Hotel is close but not directly in the center. Everything one needs is walkable. Good coffee shop at ground floor for when being adventurous with breakfast isn’t in the cards.
Leisure Partner
4/10
Poor
21 Dec 2024
Barbara
We found a croach at the room. Not a nice experience
Leisure Family
10/10
Exceptional
17 Dec 2024
Yvonne
Great value for the money! Staff is friendly, the location is priceless. Highly recommended for someone who is on a budget but doesn’t want to sacrifice being in an area where all the fun happens
Business_and_leisure Family
4/10
Poor
11 Dec 2024
JAIME
To start, i’m so glad that when a I go to a place usually I only book first night, if I don’t like it I’ll move on, and I am so glad I did it this time, don’t be fool by this place great location! But the hotel needs to improve .. no hot water, no hand towels, no Kleenex in bathroom,
Leisure Partner
10/10
Exceptional
27 Nov 2024
Christopher Scott
We had a great stay. The parking was convenient and about a block and a half away. The staff was awesome and very helpful. The room was great, although the water was not hot. Perfect location and walking to everything!!! Tons of options for dining!
Leisure Partner
10/10
Exceptional
23 Oct 2024
Jack
……
2/10
Poor
15 Oct 2024
Elibet
I decided to try this hotel as the location is ideal and the price for the room seemed reasonable. However, my experience was not pleasant at all. The glass for the window seems poor quality letting all the noise in. There was some construction noise going until 3 am, you can hear and feel everything. This is a busy street, we could not sleep at all. We decided to check out early and that's when the trouble started, the staff refused to refund us and will not do so until Expedia contacted them. We had other issues with the safe not working. The door that access the terrace had no lock and no key and our shower had a leak going all night. Also the bathroom smelled like mold. The staff were careless and dismissive. We had an opportunity to speak with the manager and the experience was the same. This hotel can use some better management and much more maintenance. Sadly I do not recommend this hotel at all. What I do recommend is that you book through Expedia, they were fantastic and so helpful.
Leisure Family_with_children
10/10
Exceptional
12 Oct 2024
Hendy
Good location, super clean...and a very nice staff...
10/10
Exceptional
26 Sep 2024
Sylvia
Very nice . Well keep up . Very clean and very good service
Friends_and_family Friends
10/10
Exceptional
05 Sep 2024
Yetzael
Todo Excelente, el personal muy amable, la ubicación en mero Paseo Montejo, la habitación de muy buen tamaño con mini refrigerador, las camas muy cómodas, baño limpio, todo parece recién remodelado. Lo único que no ayuda es el estacionamiento a 2 cuadras y tienes que pedir que abran el portón cada que vas a salir o entrar.
Leisure Family
10/10
Exceptional
05 Sep 2024
Libni
clean rooms
10/10
Exceptional
31 Aug 2024
Brenda
Enjoyed my stay!
Leisure Family
8/10
Excellent
29 Aug 2024
Nick
Amazing location, best street to stay on in Merida, has a great cafe and Italian restaurant directly below and a great dessert place across the street.
Leisure Family
10/10
Exceptional
02 Aug 2024
Alma
Friendly staff.
Leisure Family
10/10
Exceptional
01 Aug 2024
Mark

Satisfied

Staff did a wonderful Job
Business
10/10
Exceptional
31 Jul 2024
Angel
Very helpful staff
Business_and_leisure Family
8/10
Excellent
25 Jul 2024
robert
.
Leisure Partner
10/10
Exceptional
17 Jul 2024
pilar
Everything was great
Leisure Self
6/10
Pleasant
29 Jun 2024
andrew
The staff, especially Ysa, was wonderful. The room size quite large. You had to call the desk to get hot water several times during our stay. One morning there was no water at all. When it rained the front entrance floods badly. Levelling the ground, or building a walkway would probably help.
Business_and_leisure Partner
2/10
Poor
25 Jun 2024
GABRIEL
The property had issues with laundry so towel were smelly.
Leisure Family
10/10
Exceptional
23 Jun 2024
Gualberto

Amazing

Amazing
Business
10/10
Exceptional
21 Jun 2024
Karolina
Pros: great service, well designed shower, spacious room, coffee maker. Great Italian next door, great sorbet across the Paseo.
Cons: none?
10/10
Exceptional
06 Jun 2024
Claudia

Spacious great room

The location of this modest hotel is great! Right on pases Montejo where you can stroll anytime of the day or night. The receptionist was such a lovely lady, very helpful and professional. Gracias!
Partner
10/10
Exceptional
23 May 2024
ABEL
Muy satisfecho con el Hotel, el cuarto muy amplio, en una area muy bonita Paseo Montejo, museos, varias obciones de restaurantes y el personal exelente.
Leisure Partner
10/10
Exceptional
23 May 2024
Maureen
Entry level looks bad but room, bed was very nice.
Breakfast was almost half the cost of the room.,discouraging and disappointing for that reason we see kipper breakfast.
Leisure Partner
8/10
Excellent
06 May 2024
edgar
Todo bien
Business Self
8/10
Excellent
05 May 2024
Kory
A nice place to stay in Merida, comfortable and in good location.
Self
6/10
Pleasant
17 Apr 2024
Ricardo
Air conditioning wasn't working properly
10/10
Exceptional
14 Apr 2024
Andrew
Stayed on many occasions, primarily for the location. Right in the centre of the activities on Paseo Montejo. Whilst the rooms are basic, they have everything. Only advantage the premium version has down the road, is it’s own parking
Business_and_leisure Family_with_children
8/10
Excellent
27 Mar 2024
Silvia
Great location and area to walk around. The room itself was spacious and clean and the staff was friendly and accommodating.

Didn’t like that the towels were pretty old, handle in the restroom didn’t work and the safe ended up malfunctioning while we were there. Also had to keep asking for toilet paper when most places have enough already in the room.
Luckily we got a room in the far back of the hotel but still was pretty noisy. Those in the first rooms probably had it worse with the noise but have to keep in mind that there are restaurants right below.

Other than that it was a pretty good stay!
Leisure Family
6/10
Pleasant
25 Mar 2024
Yvonne
Good value for money, staff is super friendly. Only problem is the property has big issues with water supply- we had to go to a different hotel (complimentary by the original hotel) to get a hot shower
Business_and_leisure Family
10/10
Exceptional
22 Mar 2024
Josephine

Hotel Plaza Kavia is our go-to place in Merida!

We come to Merida and the beach towns twice a year and we always begin and end our stay in Merida at the Plaza Hotel Kavia. This is our third year to stay at the Plaza Hotel Kavia. There are so many things to like about this hotel, but the most important thing is the cleanliness. The staff does a really good job at keeping the place clean to the highest standards. One thing I noticed though: we used to get two bottles of water every day but no more. I hope the owners will change their mind and continue with the two bottles of water a day because Merida is HOT and the OXXO store is a bit of a walk on a hot day. That is the only criticism I have. The hotel is in a great location and there is a coffee shop that is open until 10 pm. The Hotel Plaza Kavia is our go-to place for two good reasons: the cleanliness and the location. I highly recommend!!!
Partner
8/10
Excellent
15 Mar 2024
Marlene
The room was great. Air conditioning was awesome! Beds, shower fantastic. All very modern & upscale. Only complaint has to do with their “systems”, when asked for extra pillows, staff stated can’t give without checking w manager. Then next day were told the extra pillows had to be requisitioned from a warehouse. The loud noises coming off the street kept me awake a couple nights.
Leisure
8/10
Excellent
12 Mar 2024
GUSTAVO
No comentes
Leisure Family
4/10
Poor
11 Feb 2024
Hugo
The hotel had no water for a day and a half - this included not being able to flush the toilet or take a shower. 😑 Not acceptable! We will not be returning.
Leisure Family
10/10
Exceptional
06 Jan 2024
Kelley
I really enjoyed this hotel. My husband and I needed a place to stay last minute and we were able to stay here for the night. The staff was very friendly and accommodating. The rooms are super nice and the hotel is close to many restaurants. The only thing we had trouble with when we arrived is that the toilet wouldn’t flush and the water leaked out of the shower. For the toilet one of the staff members came and fixed it for us and after that we had no problems with flushing. Other than those two things this hotel was perfect!
2/10
Poor
03 Jan 2024
Severiano

Mala atención

En la habitación el aire acondicionado era ruidoso y no contaban con agua caliente. Se hicieron varias llamadas para reportarlo y solo nos decian que dejemos el agua correr para que empiece a salir caliente. Esa misma noche, además de reportar nuevamente, pedimos un tapete adicional ya que el agua de la regadera se salia hacia el cuarto pero nunca lo llevaron. Al dia siguiente lo reportamos nuevamente y nos dijeron que no habia ningun reporte y que lo iban a checar, después de unas horas finalmente nos dijeron que podiamos usar otra habitación solo para bañarnos. Esa habitación estaba sucia, aun tenia jabones abiertos de los huespedes anteriores y tuvimos que hablar a recepción para pedir toallas y tapete. La atención en la mañana fue buena pero en la noche no.
Partner
8/10
Excellent
26 Dec 2023
Martín
La ubicación es perfecta. La alberca no es la mejor (de hecho no la usamos). El staff muy amigable y servicial. Las instalaciones muy bien.
Leisure
10/10
Exceptional
21 Nov 2023
Juan Carlos

Hotel Plaza by kavia, simplemente excelente

Excelente servicio, muy recomendable el hotel, en todos los aspectos!!
Business
10/10
Exceptional
21 Nov 2023
Verified traveler

Clean, affordable, and comfortable!

Amazing friendly staff! Super attentive and offered great recommendations for places to eat and drink. Room was super clean and spacious. Beds were a little bit hard though. Parking is limited and a block away but there were still spaces when we arrived and we didn’t mind the walking distance. Location is also perfect! We will be back!
Friends_and_family Family
10/10
Exceptional
14 Nov 2023
Tracey

Great location in Merida

Great location! Very clean and comfortable room. We loved everything about this place.
Business
6/10
Pleasant
03 Nov 2023
Jose
There was a sewer smell at the bathroom all the time.
Leisure Partner
10/10
Exceptional
29 Oct 2023
Kelley

Heart of Merida

Beautiful hotel in the heart of Merida. Great shower, beds and linens. USB for phones and great lighting.
Friends_and_family Friends

Location & surroundings

Hotel Plaza By Kavia
Calle 56 A 481 Zona Paseo Montejo Mexico, Merida, Mexico

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Hotel Plaza By Kavia

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