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Santa María Mérida

Merida - Yucatan · Mexico

Calle 57 X 56 Y 58 Parque Santa Lucia, Centro, 493View location

8.6/10Excellent596 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.2/108.2
Condition8.4/108.4
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Santa María Mérida

The Hotel Santa María occupies an emblematic building of colonial beauty; guests are welcomed by a beautiful outdoor pool surrounded by gardens and various areas to enjoy with the family.

The Hotel Santa María is located in the historic center of Mérida, just two blocks from the famous Santa Lucía Park and 10 minutes from the Cathedral and the main square.

It offers an outdoor pool, free Wi-Fi in common areas, and free parking.

All hotel rooms have two double beds, air conditioning, a fan, cable TV, a private bathroom, free internet access, and other amenities. It also offers 24-hour reception, luggage storage, tourist information, tour sales, and more.

Read more about this hotelShow less

Translated with DeepL. com (free version)

A stay at Hotel Santa María Mérida places you in the heart of Mérida, within a 10-minute walk of Mérida Cathedral and Paseo de Montejo. This hotel is 0.4 mi (0.7 km) from Plaza Grande and 1.8 mi (2.9 km) from Yucatan International Convention Center.

Make yourself at home in one of the 67 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks, as well as phones with free local calls.

Featured amenities include a 24-hour front desk and luggage storage. Limited parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 6:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No elevators Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately MXN 100 to 180 for adults, and MXN 80 to 150 for children
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Casino La Cima 0.1 km / 0.1 mi
Parque Santa Lucía 0.2 km / 0.1 mi
Universidad Autónoma de Yucatán 0.3 km / 0.2 mi
Jose Peon Contreras Theater 0.3 km / 0.2 mi
Mérida Cathedral 0.5 km / 0.3 mi
Remate de Paseo Montejo 0.5 km / 0.3 mi
Pasaje de La Revolución 0.5 km / 0.3 mi
Museo de Arte Contemporáneo Ateneo de Yucatán MACAY 0.6 km / 0.3 mi
Statue of Hideyo Noguchi 0.6 km / 0.4 mi
Hidalgo Park 0.6 km / 0.4 mi
La Mejorada Park 0.6 km / 0.4 mi
Merida Tourism Office 0.6 km / 0.4 mi
Paseo de Montejo 0.6 km / 0.4 mi
Santa Ana Park 0.7 km / 0.4 mi
Plaza Grande 0.7 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 64
  • hotel
  • Car park
  • 24-hour reception
  • Wi-fi
  • 24-hour security
  • Smoke detector
  • Towels and bed linen
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 28 m²DBL.DB
    DOUBLE WITH DOUBLE BEDPhoto unavailable4 photos

    Santa María Mérida

    DOUBLE WITH DOUBLE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Room amenities

    • TV
    • Hairdryer
    • Wake-up service
    • Bathroom: 1
    • Internet access
    • Centrally regulated air conditioning
    • Wi-fi
    • Toiletries
    • Cable TV
    • Smoke detector

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Santa María Mérida

8.6
Excellent
596 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.2 /10
Condition
8.4 /10
Amenities
8.2 /10
100 reviews shown
10/10
Exceptional
29 Jun 2026
Mario
Very clean rooms the staff was excellent and very helpful and air conditioning was great will go back again in our future trip to Merida
Family
8/10
Excellent
18 Jun 2026
Yvette
Super cute boutique hotel. Best location ever. Walking distance to lots of great restaurants, bars and main square with other beautiful parks all around. Location was amazing. You have to be willing to walk and explore. Just walk in to any restaurant and you will not be disappointed. You can access so much all within minutes
Partner
8/10
Excellent
16 Jun 2026
Vicky
The room need to be cleaner and the ceiling in the bathroom was peeling paint. There was never no hot water. it was in a good location to get around everywhere. I would stay there again.
Partner
10/10
Exceptional
12 Jun 2026
magriet
The staff are amazing.
Partner
10/10
Exceptional
03 Jun 2026
Celene
Air conditioner was good!!
Friends
8/10
Excellent
30 May 2026
Alison
Our room was very basic but clean. The reception and pool areas are lovely .
The location is great and really close to the main sights and bars and restaurants
Given the price it was excellent value for money
Friends_and_family Family
6/10
Pleasant
30 May 2026
William Augusto
The place was nice (ok), staff were great and location was very good a few blocks walking distance from everything in downtown
Family
8/10
Excellent
14 May 2026
Terry
Air conditioning had to be repared t beginning of my stay. NO ICE machine, or any ice in the hotel! No glasses in the room. Why?
Self
10/10
Exceptional
24 Apr 2026
Angela
All good 👍
10/10
Exceptional
21 Apr 2026
Chris
Everything was exceptional with this hotel and I will be bringing back my Tour on a monthly basis to stay here
10/10
Exceptional
13 Mar 2026
Karen
My stay was perfect in every way. The room was comfortable and clean with the expected amenities. The pool was a good size and depth, a great way to beat the heat of the afternoon. Staff were very friendly and responsive to any issues. The hotel itself is within walking distance of many restaurants, museums, markets and shops. A great place to stay while in Merida!
Self
10/10
Exceptional
01 Mar 2026
Linda
Staff were very good and accommodating
Friends_and_family Friends
8/10
Excellent
24 Feb 2026
Janet
Very nice budget hotel.Beautiful hotel lobby and very close to centro. Basic rooms. Staff very gracious.
10/10
Exceptional
23 Feb 2026
Arthur
Always a pleasure staying here!! The staff is very accommodating, walking distance to anywhere you need to go very clean and always friendly Love these people!!!
6/10
Pleasant
22 Feb 2026
Guadalupe
It’s ok for paying 40 dollars, it’s clean but old. Definitely needs some upgrades. Squeaky plumbing and the doors are hard to close.
Partner
8/10
Excellent
08 Feb 2026
Javier
Safe, clean budget hotel. It has the basics, nothing more. But great value for the price. Beds are comfy and the AC units always work great.
Leisure Self
8/10
Excellent
03 Feb 2026
Arthur
Room was very clean. Staff were extremely nice and helpful. Even installed a shower bar just for wife with balance issues. Hotel is pretty basic with few amenities, but well worh the money. Checked out 3 days early due to need to return home but did not receive refund for prepaid days. I would rate all the staff a 6 on a 5 pt scale
Partner
10/10
Exceptional
30 Jan 2026
David
Beautiful building, gardens, pool
Leisure Self
6/10
Pleasant
17 Jan 2026
Patricia
It was okay but my how about a glass in my room
6/10
Pleasant
16 Dec 2025
Dirk
Pool was closed for maintenance most days.
Rooms could use some repairs.
Staff could be a little friendlier.
Leisure Partner
10/10
Exceptional
09 Nov 2025
David
Would recommend anytime ... staff was super helpful, hotel was clean / beautifully decorated, well located, and the rooms were very comfortable.

Suggestion : Provide glasses (for drinks)
Leisure Family
10/10
Exceptional
15 Oct 2025
Daniela Abigail

Tranquilo

Dar mantenimiento y reparacion a las tazas de baño
Business Partner
10/10
Exceptional
01 Oct 2025
Pedro
Staff very nice.
Leisure Family
10/10
Exceptional
20 Sep 2025
Susan
Traditional Mexican style hotel. Simple, clean, staff friendly & helpful! Very close & walkable to Paseo de Montejo & Plaza Grande.
Leisure Partner
8/10
Excellent
05 Sep 2025
Andrea Rubi
The hotel is very close to the center town of Merida.
10/10
Exceptional
03 Sep 2025
Elsner
Everything went well. No complaints.
Leisure Family
10/10
Exceptional
24 Aug 2025
Vania
The staff was very friendly!
6/10
Pleasant
09 Aug 2025
jose
Great location. . Rooms
Ar large with top
Notch air condition. Need more dedication to maintenance issue . Flimsy lock on door, shower head needs a good cleaning so water flows , toilet seat loose. Need regular tv not pay per view . Staff very helpful .
Leisure Friends
8/10
Excellent
01 Aug 2025
Sara

Good value hotel in great location

Basic hotel but very affordable and in a good location. Staff are friendly and feels very good value for money.
Business
10/10
Exceptional
19 Jul 2025
Henry
Kind and courteous staff a small but deep and cool pool and close to the parque de San Lucia economical, but it feels fancy
Business_and_leisure Family
8/10
Excellent
29 Jun 2025
Raul
.
Leisure Self
6/10
Pleasant
07 Jun 2025
Sean

Better options in the area

Lobby and pool area is very pretty. Staff were mediocre. Room was clean but without character. Toilet ran constantlyI moved to another hotel in the area during me second week in Merida and for an extra $100 for the week, (Casa Balam) if you can afford it, it’s worth three times as much in room and hotel quality.
Self
2/10
Poor
06 Jun 2025
kathleen
There wasn't one good thing I could say about this hotel. This may be good for a college student on a budget.Too many things to list in this limited space.No elevators.In room-No outlets.The door doesn't have any kind of lock(just a slam lock on the door knob)No toilet paper-had to walk back down to front desk because there was no phone to call them.AC barely worked.One outlet in the entire room-again,back to the front desk to get a mini extension cord.No wash cloths.Furniture old and broken.Shower wouldn't drain.Front door has a strip on the bottom that you have to wrestle with to open and clost.I checked out after the first night (of 3 that we were supposed to stay)The manager wouldn't come out to talk to us!!!No money back.Worst employee-Luisa-at the front desk.
STAY AWAY!
Leisure Family
8/10
Excellent
31 May 2025
Noboru
A decent hotel with affordable price.
Leisure
10/10
Exceptional
27 May 2025
Alexis
Lovely stay! Nice room, clean, good bed, provided all basics, quiet, friendly staff!

We will definitely stay again!
Leisure Partner
8/10
Excellent
19 May 2025
Gabriela

Merida may 2025

Great location! The tv never worked but it wasn’t a big deal since we didn’t stay in the room much other than to sleep. Great price and the parking lot they offer gets locked up at night so it feels very safe.
Friends_and_family Family
10/10
Exceptional
16 May 2025
Dinora
Beautiful place.
Stafff the best.
Leisure Self
8/10
Excellent
12 May 2025
Ana
is an old hotel , seems well taking care off the beds are a bit hard but the location and the service was great. also the pool was clean and fun to swim
Friends_and_family Family
4/10
Poor
04 May 2025
ALMA
The hotel is a 2 stars hotel, no elevator also the pool it was dirty and at night to much noice.The locations is ok but not many amenities.
8/10
Excellent
17 Apr 2025
Violet
Dated and loud.
Leisure Family
10/10
Exceptional
16 Apr 2025
Karen Anais
El trato fue genial de principio a fin. La limpieza muy bien y las áreas limpias
10/10
Exceptional
30 Mar 2025
John
It is a hidden gem in the heart of Centro, Merida. The location is perfect—you can walk to everything. The price is affordable. Sophia and the other staff are excellent and friendly. However, two angels, Gabriel and Daniel, went above and beyond their jobs to make me feel comfortable and at home. I recommend Hotel Santa Maria to anyone visiting Merida. I look forward to staying there next time I'm in Merida
Leisure Self
10/10
Exceptional
28 Mar 2025
Alejandra

Great place to celebrate a second honeymoon !!!

We had a great experience both my husband and I and we will definitely be recommending our friends and family to this hotel as well as going back ourselves thank you to Veronica for always being so friendly and helping us in any way possible.
Partner
10/10
Exceptional
24 Feb 2025
Elizabeth
Beautiful hotel, sparkling and clean, lovely pool and spacious common areas with comfortable sofas. Staff friendly, efficient and professional. Room and bathroom spotless, comfortable bed. Small breakfasr cafe handy. Amazing value. Well-located, great coffeeshop in next block (Barolo's).
Leisure Self
6/10
Pleasant
21 Feb 2025
kelly susan
This is a little gem of a hotel. It is clean and comfortable and has the best pillows I’ve ever slept on! The staff were fantastic, they had a little issue with laundry service one day but it was quickly rectified.Shout out to Misael! And the rest of the staff.
8/10
Excellent
15 Feb 2025
Rangesan
Staff helpful, cordial and friendly. Not adequate electrical outlets was the biggest issue. I had problems with tv and ac, but were fixed very quickly. Toilet had to be flushed 2-4 times, but never got fixed. But was ok. Limited parking by the rooms, but pakin about 2 blocks away was provided . Great value in terms of price and cleanliness and location. Sofie was extremely helpful.
Leisure
10/10
Exceptional
14 Feb 2025
Lawrence J
Good stay and lovely building.
Leisure Partner
10/10
Exceptional
12 Feb 2025
Mary Anne
fantastic location
Friends_and_family Friends
8/10
Excellent
10 Feb 2025
Tom
The room and property are clean. The staff are friendly and professional. The Internet does *not* work.
Leisure Family
10/10
Exceptional
29 Jan 2025
Charlote
Its nice and accommodating staff..kudos amigos!
10/10
Exceptional
26 Jan 2025
Tony
Beautiful view of the Gulf of Mexico. Right at the beach.
Leisure
6/10
Pleasant
23 Jan 2025
Michael
Room was clean. Fair hot water. Staff was unfriendly, not willing to help
Leisure Friends
4/10
Poor
22 Jan 2025
Maria
Good location but the toilet never worked , very noisy ,dirty
6/10
Pleasant
16 Jan 2025
Leo
Good location, really basic room. No hand towels. Really noisy room with the water pump next door. Not enough power outlets, extremely slow internet service. The pool was drained and never opened.
8/10
Excellent
16 Jan 2025
Emma

A good stay

We ended up staying at their sister hotel “casa de Balan” so this review is about that property.

Reception staff immediately helped to relocate us as a problem with the pool. We’ve both been ill & just wanted to relax by the pool a lot so this was really appreciated.

Casa de Balan could do with a bit of renovation/repair but it is still a really charming hotel. Lovely, quiet garden/pool area with lounges. Word to the wise - the pool is very cold 😀

All staff friendly and helpful.

Big rooms, comfortable beds, housekeeping daily, water provided, quiet. Excellent location in the centre of the city

Air con isn’t very effective & the wifi is hopeless.

It would be great if they had a water bubbler for refills rather than single use bottles.
Partner
8/10
Excellent
14 Jan 2025
Frank
Clean basic hotel everything worked fine.( wifi,tv,air condition just wished they had a small fridge
Leisure Self
6/10
Pleasant
13 Jan 2025
Daniel

Fine as long as you don't care about sleeping

The room was never dark or quiet at night. The curtains were inadequate and their was constant noise from the water pipes.
6/10
Pleasant
25 Dec 2024
Verified traveler

Great location and quiet

Great location and quiet hotel. Nice and professional staff. Room is a good size. Mattress and pillows are a bit hard.
Friends_and_family Family
10/10
Exceptional
21 Dec 2024
Susan
Fine stay for price. Outdated decor and slight smoke musty smell but very clean, excellent hot water/pressure. Common areas nice, pool clean and good temp.
Staff friendly and accommodating.
Leisure Partner
10/10
Exceptional
17 Dec 2024
Lynn

Convenient and very quiet!

The people who work here are wonderful and it’s very easy to get a bus from the airport to Santa Lucia Park and walk two blocks to the hotel. It is incredibly quiet and the only thing that I would have wanted is a window that let in more light as the window faced the beautiful courtyard and didn’t have the light that I love but everything else was excellent. The distance to the main Square is six or so easy blocks. They have filtered water in the lobby, which is very helpful. Tacos Reunion is one block away and is also excellent. I would definitely stay here again. I also took a walking tour my first morning in Merida, and it was incredibly helpful!
Self
4/10
Poor
06 Dec 2024
Gustavo
The front desk staff is not friendly, nor helpful.
They dont seem to appreciate the guest business.
Leisure Self
10/10
Exceptional
22 Nov 2024
Cynthia
We spent 15 days in Merida at Hotel Santa Maria. In April/May, we had also stayed 3 weeks in Merida. This beautifully decorated hotel is very convenient to everything. With central gardens and wonderful tropical landscaping, you will feel as if you stepped back in time, since this is one of the old colonial edifices. There is a great outdoor pool set amidst the tropical gardens -- a wonderful place to cool off in the heat of the day. Comfortable seating can be found out in the front portico area. Our caminista, Yamila, is incredible and saw to anything we needed. Our huge surprise came when she started leaving towel animals for us! So sweet! In the end, we had 3 pets in our room! The staff is superb and made us feel at home! The only things we did miss were a coffee maker and a refrigerator, but it did get us out walking earlier! Thank you all! ❤️
Leisure Partner
10/10
Exceptional
24 Oct 2024
Sergio
Ok
10/10
Exceptional
21 Oct 2024
Arthur
Veronica at the front is ABSOLUTELY AWESOME!!
NEVER have an issue here Always come because these people know how to treat a guest!! Will be back soon
Leisure Partner
8/10
Excellent
11 Oct 2024
Michael
Great place for the price! Close to everything in Centro. We stayed for 1 night while waiting for our air bnb to be ready after hurricane Milton. Great for the price.
10/10
Exceptional
28 Sep 2024
Maria
Excellent service thank you!
10/10
Exceptional
21 Sep 2024
Roger
Excellent
8/10
Excellent
17 Sep 2024
Alexander

Very good BASIC hotel

The hotel Santa Maria provides basic rooms that are clean and comfortable without any frills. The staff is always friendly and attentive. If some additional services were provided, it would be an outstanding hotel. Unfortunately, it is missing a manes such as coffee machines or a coffee station in the hotel, it also Does not have a restaurant or bar. It does, however, have a swimming pool.
Partner
10/10
Exceptional
11 Aug 2024
Mariela
The stay overall was excellent. Pool was perfect and rooms were aw pictured. Only complain was sheets were stained on many spots. Customer service was good. Location was great since we were so close to the center.
Leisure Family
10/10
Exceptional
29 Jul 2024
Audrey

Definitely recommend this bargain hotel

For a 1 star hotel, the Santa Maria was excellent. My room was spacious, good hot water and pressure, excellent AC, and immaculately clean. It also had a big screen TV if that is important to guests. There was an issue getting towels the first day, but no biggie. The location couldn't be better with easy access to the bustle of the Santa Lucia neighborhood.
Friends_and_family Friends
8/10
Excellent
24 Jul 2024
Mark

Lovely hotel with secure parking

Nice hotel in a good location. Clean room and nice (but small) pool in the courtyard of the hotel but with only 2 or 3 “outdoor” chairs available to use. Friendly and welcoming staff. Great secure parking.
Friends_and_family Family
8/10
Excellent
23 Jul 2024
Jose
Es un hotel tranquilo, tiene una alberca que se mantiene limpia, esta cerca de varios restaurantes, y el centro, una de las cosas que me gusto que el staff del hotel es gente muy amable, que siempre trata de ayudar a los turistas. Lo recomiendo , sobre todo cuando vas a pasar la mayor parte del tiempo conociendo la ciudad y visitando lo que Mérida ofrece
Business_and_leisure Family
10/10
Exceptional
14 Jul 2024
Maria Josefina
Even though it is an old building, it was well kept, parking was inside property, staff was extremely helpful.and courteous. It is located a block away from restaurants, plazas, church, etc. Truly enjoyed it and have already recommended to others. I would only add that a s.all restaurant would be a great addition to the prooerty. We were in the middle of Hurricane and unable to find a place to eat.
Leisure Family
6/10
Pleasant
03 Jul 2024
Veronica
It was a great location, but sooo super simple. Better pool than I thought though. Cute uf u dont want to spend too much $
Leisure Family
10/10
Exceptional
23 Apr 2024
Patricia
Everything about this hotel was great, staff, location and cleanliness.
Leisure Family
10/10
Exceptional
21 Apr 2024
Jose Juan
Everything was amazing and everyone were friendly. Great place to go. Bed was amazing !!
10/10
Exceptional
21 Apr 2024
Librada
Staff were helpful and very friendly. We slept great and very happy with everything. Enjoyed our experience.
Leisure Family
10/10
Exceptional
07 Apr 2024
Arthur
I Always stay here they treat us very good, staff is very friendly and Always willing to help, Super convenient area also..cant wait to go back
Leisure Partner
8/10
Excellent
10 Mar 2024
David
Great location, clean , colonial and well maintained
Leisure Self
10/10
Exceptional
03 Mar 2024
William

Perfect location

Just returned from a one-week stay at Hotel Santa Maria. It's located in the very heart of town, halfway between the cathedral square and the Paseo de Montejo. There are dozens of coffee shops, bars, and restaurants within an easy walk. The staff is very helpful, friendly and welcoming, and the pool is lovely (but small).

Does it have all the amenities of a five-star hotel? No. But for the price it's a wonderful choice in a very central location. I would absolutely stay there again.
Partner
8/10
Excellent
02 Mar 2024
Lawrence
It’s a very nice quiet place that is close to Teheran centre and walkable to the Paso de Montejo and the Gran Plaza.

Nice Mexican cuisine and other nearby. Rooms are clean and roomy. Hot water was tepid and given 32C outside, not an issue for us. Pool is small and refreshing. Lobby relaxing and chairs to read by. Liked this place!
Leisure Partner
6/10
Pleasant
16 Feb 2024
Patrick
The hotel and the room was acceptable. I was on the 4th floor and no lift but no worries. There was no chair in the room so could only sit on the bed. No fridge was a pity. No blackout curtains or a safe a pity. Door lock was pretty flimsy and no chain or latch on the inside was a concern. But the room came at a reasonable rate and the area looked safe and it was centrally located and quiet. So hotel is reasonable.
Leisure Self
8/10
Excellent
14 Feb 2024
Denise

Beautiful historical hotel!

It is a beautiful historic hotel . My husband and I enjoyed our two nights at the hotel. It is a short walk to the central plaza and with a lot of great restaurants near by too. The small pool in the courtyard was clean and refreshing. The staff were nice and helpful. I would highly recommend a stay here
Partner
10/10
Exceptional
25 Jan 2024
James
3rd trip to Merida, different hotel each time. StM layout appears to be fairly typical: foyer with rooms farther back arranged around a courtyard. This makes it just a little noisy at times but not intolerable at all. The room was clean, clean, clean. 2 (14 nights) weeks, not a single bug except a couple of flying things because I had the door open a few times. Also appears to be a standard room layout, older but not worn. The cleaning folks obviously work hard. Was completely pleased, we tipped 30-50p/day when they cleaned ($2-3 US). Front desk was accommodating as needed. Everyone was friendly. I will stay there again. Keep in mind Centro is 400 years old, so cockroaches and bugs are a thing… at the other places maybe! Not here, I didn’t see a single roach, and believe me I was looking -can’t stand ‘em. I would have left on the spot.
Business_and_leisure Self
6/10
Pleasant
24 Dec 2023
David
Pool looked good on the Internet, but was empty on arrival and stayed that way for 10 days. Would have been too small for a real swim anyway.
8/10
Excellent
21 Oct 2023
Susan
I booked this hotel based on well deserved positive reviews for location and cleanliness, however I think it is worth noting it is basic accommodation and some folks may be disappointed based on the reviews alone. The beds were made with just sheets and we had a blanket in the room we could use but another person in our party had to ask for one. There are no services (kitchen, bar) on site so we would not expect much, but something like glasses or even plastic cups would be nice. It was walkable to the sites we wanted to see and we felt safe and comfortable. Staff were efficient and I expect many of their guests are familiar with the area and don’t have many questions.
Leisure Family
8/10
Excellent
21 Oct 2023
Graciela
Esta sercas del centro y puedes caminar y está cerca el aeropuerto también y el personal amable
Leisure Family
10/10
Exceptional
14 Aug 2023
Eleanor Margaret
We really enjoyed staying at Hotel Santa Maria. Staff were lovey, very knowledgeable, great help organizing tours, airport taxis etc. Room was simple but very clean and comfortable. Nice a quiet but also close the action. Honestly, it exceeded expectations and would stay again. Really nothing to complain about. Nice little cafe on site too for a quick coffee or breakfast sandwich.
Leisure
10/10
Exceptional
07 Aug 2023
Joel Ruiz
This hotel is super cute! It's small, and the staff is exceptional!
Leisure
10/10
Exceptional
31 Jul 2023
sandra
Veronica the receptionist was 10/10 Very nice and helpful. We fell as home away from home.
8/10
Excellent
21 Jul 2023
Monica
Nice
Leisure Self
10/10
Exceptional
15 Jul 2023
Elvia Suchil
I was extremely pleased with the area, hotel and Service. Veronica was very helpful. I loved coming to a clean and cool room after our day. I will stay here again.
Leisure Family
10/10
Exceptional
17 Jun 2023
George

Awesome place

My stay was very comfortable. This older style hotel was clean. the staff were tentative and very professional. I would highly recommend this hotel.
Self
4/10
Poor
05 Jun 2023
Mary
No amenities. No ice. Very inconvenient parking.
Leisure Self
10/10
Exceptional
23 May 2023
Cesar orlando

Amazing place!! Wonderful!

Amazing beds, amazing staff, place was very clean, pool was clean as well. Everything was great. Place doesn’t have an elevator so if you travel with a lot of bags ask for a room in the lower levels.
Self
8/10
Excellent
17 May 2023
Gabriel Villar del
Excellent location just 4 blocks north of Plaza Grande with great dining options down the street like La Chaya Maya and Museo de la Gastronomía Yucateca. The front desk is very courteous and responsive and the rooms are nice, clean and spacious. Best of all each room has both a fan and an AC. The only things I would cite as negatives are: 1) the property is older and so doesn’t have an elevator (more a problem for people on the 3rd and 4th floors, 2) the beds do not have night tables or nearby AC outlets, 3) the window shades are translucent which results in the room being flooded with light at 5:30 AM and 4) parking is limited and spaces are tight so that getting in and out can be a challenge. Nonetheless this is a great economical option that is well located within the historic center next to many of the best things to see and experience in Merida. Recommended.
Leisure Self
10/10
Exceptional
16 May 2023
unknownme
The staff was very friendly and helpful. Christian (manager)is well informed and she speak good english which made communication a breeze for me. I will be back for sure..Highly recommended. My room was big and comfy and no matter what i needed it was granted asap with no issues.. your only regret will be knowing your checkout date is coming.. i wish i didnt have to leave..That's how much i loved being there. Cant wait to visit again....
6/10
Pleasant
15 May 2023
Martha
El cuarto demaciado pequeñito por el precio
8/10
Excellent
26 Apr 2023
Osvaldo
Walking distance for a lot of food locations, there is no elevator and rooms look a bit old fashioned but staff is so nice, they have two parking areas but the location it was at is amazing
Leisure Family_with_children
8/10
Excellent
05 Apr 2023
Stacey
Great place! Just few things we missed, no cups in room and no ice in hotel. Small things but missed
Leisure Family

Location & surroundings

Santa María Mérida
Calle 57 X 56 Y 58 Parque Santa Lucia, Centro, 493, Mérida, Mexico

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Santa María Mérida

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