Name: Hotel Kavia Premium
Address: Entre Calles 45 Y 47 Colonia Centro, 56 A #497, Merida, 97000, MX

6/10

Pleasant

08 Jun 2026

Maria Alejandra Montalvo De

There are no windows in the room.

6/10

Pleasant

29 May 2026

Miguel

Bathroom shower head was poor. Water poured slowly

Family_with_children

4/10

Poor

22 Mar 2026

Jacqueline

Getting to the hotel was easy and Check in was fine. Our issue began the following day when we didn’t have hot water to shower, the power went out completely and my sister in laws pajamas and nephews shirt went missing. We reported it and asked if it maybe had been taken with the linens during the outage and they said laundry was made through third party and would have to wait for them to check if they took it with the sheets . So we waited them to call which they didn’t do so we called and they said it was not found and they couldn’t do anything about it. The third day the tshirt was miraculously folded on the chair and yet the pajamas no where to be found. They didn’t want to give us the manager contact and said she was already aware but nothing could be done.
Our rooms were not swept at all in 4 days either and her room was never restocked with coffee and just 1 water for 4 people. It wasn’t a great experience overall.

4/10

Poor

19 Mar 2026

luis

Very centric place, walkable

Self

6/10

Pleasant

08 Mar 2026

juan enrique

Suite muy pobre en su decoración y elevador q no funcionaba , estacionamiento no suficiente para todos

Partner

8/10

Excellent

22 Feb 2026

Kevin

Staff were friendly and helpful. First night room we booked didn't have any windows to the outside. Felt claustrophobic. Person on the desk daid they could move us on the 2nd night, which we did. Much better room. Cleaning staff really only made the bed and left us new towels, didn't wipe down any countertops or floors. Elevator didn't work on tge second or third day. Rooftop swimming pool and area were very nice. Location is excellent.

Partner

6/10

Pleasant

09 Feb 2026

Alfredo

The staff are good. The room (310) has no windows to the outside, the shower floor is too slippery, hot water takes way too long and it is not really hot, lighting in the bathroom is not nearly enough to shave o apply make up (my wife finished her makeup in the elevator mirror).

Leisure Family

10/10

Exceptional

20 Nov 2025

Amalia Molleda

I have a great time at Kavia Premium, great location that’s what I like most, good food, room perfect size.

Business_and_leisure Family

6/10

Pleasant

19 Nov 2025

Fernan

There were minor issues. There was no \"Do not disturb\" placard to place on the door. The water in the shower was barely warm.There is not a single snack or drinks machine or svending machine.

Business

10/10

Exceptional

03 Nov 2025

Alfredo

Great locations Great staff

10/10

Exceptional

29 Aug 2025

Raul

Excellent service and friendly. No bad smells. No humidity smell. But we did see 2 roaches.

6/10

Pleasant

11 May 2025

Gloria

Need fix AC/ the roo
Need mirrors
The front door needs lubricant

Leisure Partner

8/10

Excellent

14 Apr 2025

Erika

Pool, roof top view, area, food

Leisure Self

8/10

Excellent

25 Mar 2025

Marian

The best safe place

Leisure Partner

10/10

Exceptional

23 Feb 2025

scott

Desk staff was great 👍

Leisure Self

10/10

Exceptional

18 Feb 2025

scott

Great staff

Leisure Self

10/10

Exceptional

16 Feb 2025

scott

Clean rooms , convenient location and excellent staff at the front desk.

Leisure Self

8/10

Excellent

25 Jan 2025

Dawn

Difficult to rate. Comfortable beds!

This is hotel is difficult to rate for so many reasons! First the beds were 5 star! Three of us all slept wonderfully! Our room was spacious & we loved the storage areas. There is a large pool on the roof and nice views, but no shade and only 3 chairs & a lounger. After that there are several things that bring it down to a 3 rating: the building is old and stuffy, to cover the smell there are excessive “plug-in air fresheners” everywhere! We unplugged ours in our room as soon as we arrived! Once we opened up the bathroom and let things air out a bit it wasn’t over powering. The bathroom doors shouldn’t be closed up between guests! There was musty smell until we allowed air flow. We were fortunate to get a room with an outside window. This building had a previous life as an office building or other purpose. There are many rooms that have a window to the hallway and I don’t think to the outside. We did not eat at the restaurant. We explored other eateries in the area.
The hotel is a great location on popular Paseo de Montejo. Lots of history here, mansions to visit, restaurants to try, very walkable and safe. We have been to Merida before, so this is why we chose this hotel for the location and the discounted price. If you have a car, there is easy access to the parking garage and the elevator. The elevator numbers however are one number different than your floor; another quirk. There are several Kavia brand hotels in Mérida. Would I stay here again? Not sure.

Friends_and_family Family

2/10

Poor

30 Dec 2024

Danny

No lo recomiendo

Muy mal, nos dieron una habitación de menor categoría, no nos limpiaron la habitación por ser fechas de diciembre cosa que no es problema del huésped, la habitaciónes no son ventiladas y huelen mal, nunca hubo agua caliente lo reportamos y me dijeron que era normal, el parqueadero no cuenta con seguridad.

Friends_and_family Family

2/10

Poor

16 Dec 2024

Verified traveler

Horrible stay

Bathroom smelled like poo
Horrible front desk service
Things falling apart in the room

Friends_and_family Friends

10/10

Exceptional

08 Dec 2024

Enrique

Great location definitely recommend

Leisure

8/10

Excellent

01 Oct 2024

Ian Scanlan

La ropa de cama estaba algo sucia en mal lavada, eso opaca lo bueno que pueda estar todo lo demás.
El staff muy amable y la ubicación perfecta.

Business_and_leisure Partner

10/10

Exceptional

10 Sep 2024

Francisco

Great place to stay walk and drive around closer to downtown

Leisure

10/10

Exceptional

24 Aug 2024

Luis

Near downtown, friendly staff. I definitely suggest to stay at this facility.

Leisure Self

6/10

Pleasant

02 Mar 2024

JORGE

Vine a un evento de Triatlón en la ciudad y el hotel queda muy cerca de lanza a de meta por eso lo elegí. Pero no me permitieron hacer late checkout ni siquiera les interesó hacer el esfuerzo de investigar si se podía. Solo pedía un par de horas para bañarme y arreglar las cosas para regresar.

Leisure Partner

2/10

Poor

17 Jan 2024

Carlos de Jesus

The BEST thing about this hotel is LOCATION.

The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation:

We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a \"premium hotel\") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem.

It was a nightmare and we will never come back to this hotel or recommend anybody to go.

Hope this helps.

Leisure Family

2/10

Poor

17 Jan 2024

Carlos de Jesus

The BEST thing about this hotel is LOCATION.

The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation:

We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a \"premium hotel\") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem.

It was a nightmare and we will never come back to this hotel or recommend anybody to go.

Hope this helps.

Leisure Family

2/10

Poor

17 Jan 2024

Carlos de Jesus

The BEST thing about this hotel is LOCATION.

The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation:

We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a \"premium hotel\") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem.

It was a nightmare and we will never come back to this hotel or recommend anybody to go.

Hope this helps.

Leisure Family

2/10

Poor

17 Jan 2024

Carlos de Jesus

The BEST thing about this hotel is LOCATION.

The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation:

We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a \"premium hotel\") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem.

On our second night we were offered to be transferred to another room where we were assured the hot-water problem had been solved. Lie. On our fourth night we, incredibly, woke-up at 5am in the morning only to find out our room was fully flooded: at least two inches of water (thankfully CLEAN) covered our floor. It was a nightmare and we will never come back to this hotel or recommend anybody to go.

Hope this helps.

Leisure Family

2/10

Poor

17 Jan 2024

Carlos de Jesus

The BEST thing about this hotel is LOCATION.

The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation:

We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a \"premium hotel\") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem.

On our second night we were offered to be transferred to another room where we were assured the hot-water problem had been solved. Lie. On our fourth night we, incredibly, woke-up at 5am in the morning only to find out our room was fully flooded: at least two inches of water (thankfully CLEAN) covered our floor. It was a nightmare and we will never come back to this hotel or recommend anybody to go.

Hope this helps.

Leisure Family

10/10

Exceptional

15 Jan 2024

Martha

Excellent

10/10

Exceptional

12 Jan 2024

James

The staff were excellent. The hotel is new and the rooms had a lot of space, plus modern bathrooms with good water pressure which was not available elsewhere.

Leisure Partner

8/10

Excellent

08 Jan 2024

Carlos

Disfruté mucho mi estadía en el Hotel Kavia Premium. Tiene una ubicación fenomenal, cerca de restaurantes, tiendas, atracciones, bancos, todo caminando; además es seguro y tiene un buen estacionamiento. Todos los empleados de recepción fueron amables y siempre estuvieron dispuestos a colaborar con nosotros. Igualmente, las chicas de housekeeping que todos los días mantuvieron la habitación muy limpia y organizada. ¡Gracias! Me gustó mucho el restaurante Luuch para los desayunos, allí degusté deliciosos platos de la gastronomía yucateca (los huevos motuleños mis favoritos), servidos por unos empleados súper atentos y simpáticos.

Como áreas de oportunidad está el baño. No hay agua caliente y deben mejorar la iluminación – son pocas luminarias y de la manera que están instaladas crean sombras. Igualmente, el desagüe de la ducha no funciona adecuadamente por lo que se crea un desagradable empozamiento de agua que solo se va cuando las chicas de housekeeping lo trapean. Otra área por mejorar es el aislamiento de sonido entre las habitaciones. De camino a mi habitación escuchaba los televisores de las otras habitaciones e incluso a medianoche escuché perfectamente el ataque de tos que le dio al huésped de la habitación contigua.

2/10

Poor

29 Dec 2023

Carlos de Jesus

The BEST thing about this hotel is LOCATION.

The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation:

We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a \"premium hotel\") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem.

It was a nightmare and we will never come back to this hotel or recommend anybody to go.

Hope this helps.

Leisure Family

10/10

Exceptional

04 Dec 2023

tomas

Business trip

Excellent location, services and personnel

Business

4/10

Poor

20 Sep 2023

Jackeline

Great location but the pool was extremely dirty and the facilities were not finished. No towels available at the pool area. The restaurant was closed.

Leisure Family

10/10

Exceptional

07 Jul 2023

Sonia

The customer service at this hotel was excellent. The room was spotless and the pool area was beautiful and clean.

Leisure Partner

10/10

Exceptional

07 Jun 2023

Alejandro

Very near to downtown Merida, next to a restaurant and a walking distance from the food market.
Great Staff, service and cordial attitude all the time!

Thanks for letting me keep my vehicles in the parking area.

Leisure Family_with_children

8/10

Excellent

10 May 2023

Kenny

Property is new and rooms are very clean. There was some water issues and the restaurant hasn't been completed. Staff was very nice and accommodating. There is an elevator that is small but works fine. The rooftop pool is nice but there is an gym room that also hasn't been completed. Overall a great value and extremely convenient location.

Leisure Partner

8/10

Excellent

21 Jul 2026

Jose del Carmen

Habia cucarachas en la habitacion, solicite una plancha hizo corto en la conexion

Friends

6/10

Pleasant

17 Jul 2026

Rosalinda

Buena Ubicación.

Family

8/10

Excellent

16 Jul 2026

Jose Aaron

Buen lugar para una estancia no muy larga

Family_with_children

8/10

Excellent

16 Jul 2026

Jose Aaron

Buen lugar para descansar más de 3 días, el lugar está cómodo excepto en pasillos y lobby que no contaban con aire acondicionado.

Family_with_children

10/10

Exceptional

26 Jun 2026

Ricardo

Habitaciones limpia
Y buena ubicación del hotel

Family

10/10

Exceptional

24 Jun 2026

Luis Felipe

Excelente, como siempre.

Self

2/10

Poor

18 Jun 2026

Uriel Dario

Para empezar cuando entre ala habitación olía a humedad. La regadera no tiene agua caliente, el agua tardaba en irse ósea se hacía picina la regadera, el baño apestaba horrible y la atención de los recepcionistas deplorable.

Business

10/10

Exceptional

26 May 2026

Karen

Estacionamiento seguro, parque

Family

8/10

Excellent

22 May 2026

ELOY

Todo está muy bien! Solo que son habitaciones sin ventanas y pequeñas

Self

10/10

Exceptional

22 May 2026

jorge

Habitación limpia, amplia, con excelente A/C, estacionamiento amplio y accesible

Partner

10/10

Exceptional

16 May 2026

Monserrath

Excelente todo y la habitación limpia y muy agradable la estancia

Partner

6/10

Pleasant

13 May 2026

Victor

Camas y almohadas muy incómodas; la limpieza es un tanto deficiente

Partner

8/10

Excellent

03 May 2026

Isabel

Locación buenísima! Las personas que trabajan ahí super ayudadoras. El único problema es que el piso del cuarto estaba sucio.

Friends_and_family Family

4/10

Poor

03 May 2026

Daniel

Estacionamiento bien, localización bien, baños con limpieza superficial, sobrecamas y edredones manchados, elevador sin clima, pasillos sin clima, toallas insuficientes, reserva dos habitaciones me las dieron separadas. Habitaciones bien, exterior llamativo. No más.

Family_with_children

10/10

Exceptional

03 May 2026

Victor

Me gustó mucho, volvería a kavia

Partner

10/10

Exceptional

28 Apr 2026

Anabel

Ubicación excelente✅
Hotel nuevo✅
Cómodo ✅
Estacionamiento ✅
Muy limpio ✅

Family_with_children

8/10

Excellent

25 Apr 2026

Alina

No tiene rampa para subir maletas o si una persona contara con alguna discapacidad

Self

8/10

Excellent

21 Apr 2026

Marlon

La habitación estaba limpia aunque sin ventanas 😕, por lo demás todo perfecto. Muy buena ubicación y estacionamiento

10/10

Exceptional

20 Apr 2026

CEYDY MARLENE

Internet buenisimos , con smart tv , y muy limpio

Partner

10/10

Exceptional

14 Apr 2026

Shulma

Es un hotel con buena ubicación, limpio, buen estacionamiento y cómodo para personas con discapacidad

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Gabriel

Fácil y Seguro

Family_with_children

8/10

Excellent

06 Apr 2026

Andrea

La ubicación es buena, sin embargo falta más limpieza en la habitación.

10/10

Exceptional

01 Apr 2026

Jazmin Isabel

El baño no tiene ventilación y no sale suficiente agua en la regadera, la atención del personal es excelente, la ubicación es excelente, no es un hotel para niños la alberca no es divertida falta un área para que los niños se diviertan

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

LEONARDO I.

Muy centrico

6/10

Pleasant

16 Mar 2026

Karla

Reservé 2 habitaciones iguales y me asignaron una de buen tamaño (315) y otro muy pequeña (302), en medio de una familia ruidosa, solicité el cambio la nueva habitación (313) con la coladera de la regadera tapada y sin servir la TV o el control se reportó y no lo atendieron ni hicieron la limpieza. También hubo falta de agua caliente. El elevador no servía en el piso 2. En fin varias fallas en general.
La ubicación es muy buena pero el servicio deja mucho que desear.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Reynaldo

G

10/10

Exceptional

27 Feb 2026

Gregorio

Personal

Friends_and_family Family

6/10

Pleasant

23 Feb 2026

RUSBERTH

El hotel está muy bien ubicado pero desde que llegamos el elevador no funcionaba correctamente y era un lío bajar la carreola desde el tercer piso hasta el estacionamiento. Regresábamos de pasear y era el mío lío el elevador no funcionaba. No lo recomiendo si viajan con muchas maletas, niños pequeños o personas discapacitadas.

Friends_and_family Family

8/10

Excellent

13 Feb 2026

Rosa

Ubicacion y habitacion.

Business_and_leisure Self

10/10

Exceptional

11 Feb 2026

ANDY

Excelente

8/10

Excellent

10 Feb 2026

Jesús Manuel Morales

La habitación está bonita sin embargo la regadera se inunda. Se me extravió una pulsera y llame al hotel para reportarlo y no dieron solución.

Business Partner

10/10

Exceptional

04 Feb 2026

Fernando enrique

Muy lindo

10/10

Exceptional

04 Feb 2026

Jorge

Todo bien

6/10

Pleasant

21 Jan 2026

Joaquin Alexander Aguirre

Definitivamente deben instalar extractores de malos olores en el baño, el olor a fosa septica es muy notorio

Leisure Family_with_children

8/10

Excellent

19 Jan 2026

IRENE LOPEZ

Se les olvidaba dejar las toallas para el niñero de personas de la habitación.

Leisure Family

8/10

Excellent

12 Jan 2026

Luis Carlos

El aire te da directo en la cara cuando estás en la cama.
La limpieza bien, pero los baños no tienen ventilación y se quedan los olores.

Friends_and_family Family

6/10

Pleasant

12 Jan 2026

David

Se pasa el ruido de las habitaciones

10/10

Exceptional

31 Dec 2025

Sergio de Jesus

El hotel estaba limpio, muy buena ubicación para disfrutar el paseo Montejo principalmente, muy amables cómodo

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Luis Carlos

La habitación muy espaciosa solo que los cuartos que nos tocaron no tenían ventana y se sentían un tanto encerrados

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Jose

Todo bien solo el clima no funciono en la habitación

Leisure Family

10/10

Exceptional

15 Dec 2025

JOSE ALBERTO

La habitación y ubicación del hotel

Self

8/10

Excellent

13 Dec 2025

Luis

Bueno

Partner

10/10

Exceptional

12 Dec 2025

gerardo

No me gusto que me dieron la habitacion casi frente a recepcion y se escuchaba todo el ruido de elas platicas, pero en general bien

Business

6/10

Pleasant

08 Dec 2025

Dalia Kassandra

es la 2da vez que me hospedo ahí y parece ser que cuando llego n

10/10

Exceptional

08 Dec 2025

Santiago

Todo muy bien

10/10

Exceptional

05 Dec 2025

Rodrigo

La habitación estaba muy limpia y con mobiliario nuevo e impecables

Friends_and_family Family

4/10

Poor

03 Dec 2025

Edgar Alejandro

La limpieza de la habitación ha sido lo mas horrible que visto en todos los hoteles que he estado.

-El piso extremadamente sucio, mis calcetines quedaron como si hubiera caminado en tierra.
-Telarañas en el marco de la cabecera
-Calcetín olvidado en la esquina del buró
-Resumidero de la regadera tapada
-Piso de la regadera tenía una capa grasosa super resbalosa y que se pegaba a los pies
-El wc aun con su sello de “Sanitizado” tenía gotas de orines al rededor.
-Se dijo que se haría limpieza profunda y no fue suficiente.

Esta parte fue extremadamente desagradable.

Business

10/10

Exceptional

01 Dec 2025

Luis

Muy bien

Partner

8/10

Excellent

25 Nov 2025

Adriana

Estuvimos a gusto,

Leisure Friends

10/10

Exceptional

24 Nov 2025

Cristopher

La habitación y la ubicación

Leisure Family

4/10

Poor

22 Nov 2025

Ana Gabriela

En las fotos se ve súper limpio y bonito, en la realidad la alberca estaba sucia, el cuarto estaba alado del restaurante y se escuchaba música todo el tiempo y el baño tenía unos detalles del papé de bao que se estaba cayendo y las toallas estaban muy desgastadas

Partner

6/10

Pleasant

15 Nov 2025

Miriam

Terrible porque hay agua por las noches.

Business

8/10

Excellent

10 Nov 2025

Miriam

Mejorar el mantenimiento en general y supervisión del los servicios… los primeros dos días no tenía agua calienta para ducharme .. y por las noches no hay agua

Self

10/10

Exceptional

30 Oct 2025

Coinda

Excelente lugar para quedarse por sus habitaciones en buen estado y limpieza, la ubicación es muy buena sin duda regresaré

Business Partner

10/10

Exceptional

27 Oct 2025

MARIA

Muy limpia

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Georgia Aurora

Habitación limpia

Partner

8/10

Excellent

26 Oct 2025

Jaime

Recomendable

Todo limpio, excelente atención y magnífica ubicación

Partner

6/10

Pleasant

22 Oct 2025

Ivan

Los baños no tienen extractor de aire, eso puede presentar un inconveniente

Leisure Self

10/10

Exceptional

17 Oct 2025

JUAN

Todo bien, solo checar la ducha ya que el agua se acumula y tarda mucho en irse. De hecho casi rebosa el borde

Business Family

10/10

Exceptional

12 Oct 2025

Luis Felipe

Muy comodo

Business

8/10

Excellent

18 Sep 2025

José Luis

Exterminar plaga de cucarachas.

Visualmente luce muy bien el hotel. Desafortunadamente en una de las habitaciones que reservamos, encontramos más de 12 cucarachas. Otro punto a mejorar sería la ventilación del baño. El agua de la alberca se veía un poco turbia, lamentablemente no pudimos hacer uso de ella.

Friends_and_family Family