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Palacio Maya
Merida - Yucatan · Mexico
Calle 62 Numero 327 Por 37 Y 39View location
8.8/10Excellent1,000 Reviews
Cleanliness9.0/10 9.0
Service8.6/10 8.6
Comfort9.0/10 9.0
Condition8.6/10 8.6
Neighborhood9.2/10 9.2
Amenities8.4/10 8.4
See all ratings- Business hotels
- Luxury collection
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Palacio Maya
Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a fitness center. Additional amenities at this Art Deco hotel include complimentary wireless internet access and concierge services. Enjoy local and international cuisine at BALAM, a buffet restaurant which features a bar/lounge and a garden view.
You can also stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are available daily for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of a conference center and a meeting room. Free self parking is available onsite.
Make yourself at home in one of the 63 air-conditioned rooms featuring minibars and LED televisions.
Show less
With a stay at Hotel Palacio Maya, you'll be centrally located in Mérida, within a 10-minute walk of Paseo de Montejo and Yucatan International Convention Center. This hotel is 0.9 mi (1.5 km) from Parque Santa Lucía and 1.2 mi (1.9 km) from Plaza Grande.
Make yourself at home in one of the 63 air-conditioned rooms featuring minibars and LED televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Only registered guests are allowed in the guestrooms.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately MXN 300 for adults and MXN 200 for children
- Rollaway bed fee: MXN 180.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Paseo 60
0.5 km / 0.3 mi
Paseo de Montejo
0.5 km / 0.3 mi
Yucatan International Convention Center
0.6 km / 0.4 mi
Casa Montes Molina Museum
0.7 km / 0.4 mi
Anthropology and History Museum
0.7 km / 0.4 mi
Museo Regional de Antropología
0.7 km / 0.4 mi
Cacao Chocolate Museum
0.7 km / 0.4 mi
Santa Ana Park
0.8 km / 0.5 mi
Centro Medico de las Americas
1 km / 0.6 mi
Remate de Paseo Montejo
1 km / 0.6 mi
La Plancha Park
1.2 km / 0.7 mi
Monument to the Fatherland
1.3 km / 0.8 mi
Museum of Light
1.4 km / 0.8 mi
Parque Santa Lucía
1.4 km / 0.8 mi
Universidad Autónoma de Yucatán
1.4 km / 0.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2018
- Total number of rooms: 63
- Number of floors (main building): 5
- Single rooms: 8
- Junior suites: 1
- Suites: 7
- Studios: 6
- Quadruple rooms: 34
- Executive rooms: 1
- Superior rooms: 1
- Family rooms: 1
- Accessible rooms: 1
Show 43 more facilities & services
- hotel
- American Express
- MasterCard
- Visa
- Visa Electrón
- City centre
- Nearest Bus / Metro Stop
- Airport
- Beach
- Entertainment Area
- Wheelchair-accessible
- Car park
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Valet parkingExtra charge
- Airport ShuttleExtra charge
- Room service
- Laundry serviceExtra charge
- Medical serviceExtra charge
- Bellboy service
- Lift access
- Garden
- Terrace
- Concierge
- Sun terraceExtra charge
- Luggage room
- Bar
- Restaurant
- Poolside snack bar
- Conference room
- Meeting room
- Indoor freshwater pool: 1
- Outdoor freshwater pool
- Children’s swimming area
- Sun loungersExtra charge
- Spa treatmentsExtra charge
- Breakfast
- Snacks
- Non-smoking establishment
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
Double or Twin STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE WITH BALCONY WITH VIEWSSINGLE • WITH BALCONY WITH VIEWSSGL.BL-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- WITH BALCONY WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
SINGLE WITH BALCONY WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- WITH BALCONY WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: SGL.BL-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH JACUZZISUITE • WITH JACUZZISUI.JA-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
SUITE WITH JACUZZI
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Room code: SUI.JA-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN WITH BALCONY WITH VIEWSTWIN • WITH BALCONY WITH VIEWSTWN.BL-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- WITH BALCONY WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
TWIN WITH BALCONY WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- WITH BALCONY WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: TWN.BL-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
SUITE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 30 m²DBL.ST
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Toiletries
- Desk
- Satellite TV
- Cable TV
- Smoke detector
- Housekeeping
- Hairdryer
- Direct dial telephone
Show all 18 amenities
- TV
- Kitchen utensils, plates & cups
- Minibar
- Ironing set
- Individually adjustable air conditioning
- Safe
- Balcony
- Wake-up service
- Cot on demand
- Hydro-massage bath
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
DOUBLE STANDARD
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Room amenities
- Toiletries
- Desk
- Satellite TV
- Cable TV
- Smoke detector
- Housekeeping
- Hairdryer
- Direct dial telephone
- TV
- Kitchen utensils, plates & cups
- Minibar
- Ironing set
- Individually adjustable air conditioning
- Safe
- Balcony
- Wake-up service
- Cot on demand
- Hydro-massage bath
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
Double or Twin CAPACITY 2
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Room code: DBT.C2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
Double or Twin KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 30 m²SUI.ST
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Cable TV
- Hairdryer
- Direct dial telephone
- TV
- Kitchen utensils, plates & cups
- Minibar
- Ironing set
- Individually adjustable air conditioning
Show all 17 amenities
- Safe
- Balcony
- Wi-fi
- Cot on demand
- Toiletries
- Desk
- Satellite TV
- Smoke detector
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Room amenities
- Cable TV
- Hairdryer
- Direct dial telephone
- TV
- Kitchen utensils, plates & cups
- Minibar
- Ironing set
- Individually adjustable air conditioning
- Safe
- Balcony
- Wi-fi
- Cot on demand
- Toiletries
- Desk
- Satellite TV
- Smoke detector
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH VIEWSSUITE • WITH VIEWSSUI.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
SUITE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room WITH BALCONYRoom • WITH BALCONYROO.BL
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
Room WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: ROO.BL
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room BASICRoom • BASICROO.Z1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- BASIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
Room BASIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- BASIC
Adult and child limits apply within the room's total guest limit.
Room code: ROO.Z1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
SUITE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN WITH BALCONYTWIN • WITH BALCONYTWN.BL
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
TWIN WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: TWN.BL
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE BASICDOUBLE • BASICDBL.Z1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- BASIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
DOUBLE BASIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- BASIC
Adult and child limits apply within the room's total guest limit.
Room code: DBL.Z1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO BEDSSUITE • TWO BEDSSUI.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
SUITE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO POOL VIEWSTUDIO • POOL VIEWSTU.VP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
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STUDIO POOL VIEW
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Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room code: STU.VP
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TWIN KING SIZE BEDTWIN • KING SIZE BEDTWN.KG
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
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TWIN KING SIZE BED
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Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: TWN.KG
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TWIN WITH DOUBLE BEDTWIN • WITH DOUBLE BEDTWN.DB
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
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TWIN WITH DOUBLE BED
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DB
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SUITE PresidentialSUITE • PresidentialSUI.6S
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
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SUITE Presidential
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Room code: SUI.6S
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SUITE WITH JACUZZISUITE • WITH JACUZZI • 1 Bedroom • 40 m²SUI.JA
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hot tub
- Housekeeping
- Smoke detector
- Dishwasher
- Cable TV
- Satellite TV
- Desk
- Toiletries
Show all 20 amenities
- Hydro-massage bath
- Cot on demand
- Balcony
- Safe
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Kitchen utensils, plates & cups
- Kitchenette
- TV
- Direct dial telephone
- Hairdryer
- Bathtub: 1
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE WITH JACUZZI
Room photos
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Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Room code: SUI.JA
Room amenities
- Hot tub
- Housekeeping
- Smoke detector
- Dishwasher
- Cable TV
- Satellite TV
- Desk
- Toiletries
- Hydro-massage bath
- Cot on demand
- Balcony
- Safe
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Kitchen utensils, plates & cups
- Kitchenette
- TV
- Direct dial telephone
- Hairdryer
- Bathtub: 1
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE CITY VIEWSUITE • CITY VIEWSUI.CV
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
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SUITE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room SUPERIORRoom • SUPERIORROO.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
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Room SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE ONE BEDSUITE • ONE BEDSUI.1B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
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SUITE ONE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.1B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 40 m²SGL.ST
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Housekeeping
- Terrace
- Balcony
- Safe
- Individually adjustable air conditioning
- Ironing set
- Tea and coffee making facilities
- Mini fridge
Show all 25 amenities
- Minibar
- Kitchen utensils, plates & cups
- TV
- Direct dial telephone
- Hairdryer
- Bathroom: 1
- Cot on demand
- Wi-fi
- Toiletries
- Desk
- Make-up mirror
- Trouser press
- Welcome pack
- Satellite TV
- Cable TV
- Smoke detector
- Electric Kettle: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
SINGLE STANDARD
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Room amenities
- Housekeeping
- Terrace
- Balcony
- Safe
- Individually adjustable air conditioning
- Ironing set
- Tea and coffee making facilities
- Mini fridge
- Minibar
- Kitchen utensils, plates & cups
- TV
- Direct dial telephone
- Hairdryer
- Bathroom: 1
- Cot on demand
- Wi-fi
- Toiletries
- Desk
- Make-up mirror
- Trouser press
- Welcome pack
- Satellite TV
- Cable TV
- Smoke detector
- Electric Kettle: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE POOL VIEWSUITE • POOL VIEWSUI.VP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
SUITE POOL VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.VP
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room TWO BEDSRoom • TWO BEDSROO.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
Room TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPalacio Maya
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE WITH BALCONYSINGLE • WITH BALCONYSGL.BL
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: SGL.BL
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Guest reviews
What other guests saying about Palacio Maya
100
reviews shown
Eduardo
Very good facility and convenient location
Jaime
The staff very polite and helpful, and patience. Buffet is exelent.
Great service.
Great service.
Barbara
The facility was clean and comfortable. Dependable Wi-Fi, friendly and helpful staff. Breakfast buffet was huge--many items to choose from and even cook to order eggs. Would recommend for location and will return!
James
Very comfortable bed in a nice quiet room with very well working A/C! Loved everything.
Leisy S
Las habitaciones muy calientes y oscuras por lo demas todo bastante bien ,personal muy atento.
jason
room smelled like mildew i asked for a credit cause i could not stay another night the refused refund and credit i will never return
jonathan
This place is walking distance to the main avenue, lots of parking but be ready for a quick sharp entrance. The pool and garden area is great. My room was a family suite and was perfect. The distance to the historic center is a bit long for a walk. I enjoyed my stay, a few places near by for food hit the spot.
Jacqueline
The hotel was very nice. We were put on the first floor when we checked in and spent the first night there. But the AC was not working, and the room had a very musty/moldy smell. So, the next day we were moved to the fourth floor and had a balcony, a huge tub and kitchen area. It was much nicer and larger. We appreciated the upgrade. My only other complaint was the face that we were only given 2 towels and 2 waters per day. (2 towels total for 2 people) We asked for more and they would not give them to us. We ate the restaurant several times and the food/prices were good. But they were slow with service if you did not do the buffet and the buffet did not open at the times specified. Sometimes it was almost an hour later. Otherwise, the location was great, the courtyard was beautiful and the staff very friendly. Nice hotel for the value!
Nora
Elegant place to stay
Terry
Clean room and efficient staff.
Luna
This place was absolutely beautiful. The property was magical and centrally located. The housekeeper paid great attention to detail and all the staff in general was very helpful and attentive. We can't wait to come back.
Aaron
Perfect location for us parking was really handy and safe
Michael
The staff was very helpful. The buffet is great. The rooms need to be updated
Antonio
Confort and parking
monica
Room was great, very comfortable beds. We were told our breakfast was included, then after we ate, they said THEY made a mistake & it wasn’t, so we had to pay 500 pesos. The lady at the restaurant was very rude & insisted we pay for their mistake. The gym was under construction so we couldn’t use it. There was always a peacock on the stairs with his $hit all over the stairs.
George
Room was comfortable
oliver
The room was spotless and the staff friendly and helpful
Sheila
The room was very clean and everything functioned well. Staff wee pleasant and helpful.
oliver
Everything was good
Glenys
Very clean and friendly hotel
LUIS FERNANDO
It was good
Kelsey
The staff came in daily to clean and change towels. The room was very quiet and we couldn’t hear any other guests. The outdoor area was really nice, containing a pool and yard to relax and walk. The best part of all however were the two peacocks in the yard. They leave out food and water for them so they’re used to humans walking near and taking pictures.
robert
Clean, beautiful property. Fabulous breakfast buffet
rajen
Yes, very clean, no microwave, no coffee creamer , no tissues, no glass ware.
Richard
The staff are amazing, rooms are very large and clean.
Frederic
La chambre était propre, mais prendre une suite est inutile. Il n'y a qu'un comptoir et un petit frigo qui s'éteint dès qu'on quitte la chambre. Il faut laisser la carte-clé ( et aucune autre carte ne fonctionne, nous avons essayé) de la chambre dans un receptacle afin que l'électricité de la chambre fonctionne. Il n'y a pas de micro-onde. Nous avons demandé au service de nous prêter des bols et des ustensiles, ils ont refusé. Donc, il n'est pratiquement pas possible de manger dans la chambre. Nous sommes arrivés à l'heure du check in et la chambre n'était pas prête. Le déjeuner est assez cher, mais c'est un gros buffet de nourriture mexicaine.
Gabino
I enjoy so much the hotel.
oliver
Everything is great, as usual, at this hotel.
arturo
Welcoming and clean will visit again
Jonathan Donald
Staff was awesome. Room was amazing. I had 2 patio doors to my balcony. Breakfast started my day out great.
Will
Comfortable, clean and spacious rooms in a great location.
Rangel
No hot water
Ni signal in tv
My first night couldn't connect to internet
My last day water on the floor from refrigerator. But the staff was amazing
Ni signal in tv
My first night couldn't connect to internet
My last day water on the floor from refrigerator. But the staff was amazing
Eneyra
Good place,
Judy
This was by far the most helpful,and friendliest hotel I have ever stayed at. I took my mom there for her 88th birthday.
oliver
Clean room. Clean hotel. Minor blemishes here and there, but overall a good stay
Maria
All was well, with the exception of the breakfast. Also, it was very humid and we couldn’t leave the AC running as the key to lock the room control the power/AC.
John
Its a very nice girl with a friendly and helpful staff.
alex
Close to early Bar
Eva
Tus pictures look different than the hotel
Eva
Pictures don’t look like the hotel
Drace
Will stay again
Norma a
Good
Carlos
Too far from centro historico
Onel
No coments
Olga
The place and the people are excellent. The garden is beautiful, and there's parking available. The shampoo and body wash come in large bottles and are not in small disposable containers, which is a plus especially since you're in Mérida, where the heat is intense and you might need to shower up to three times a day.
In my opinion, there's a lot of noise because events are held downstairs, and the rooms don't have proper soundproofing.
In my opinion, there's a lot of noise because events are held downstairs, and the rooms don't have proper soundproofing.
Arturo
We liked that it had free parking. Priced ok. Pictures dont reflect wear and tear and poor maintenance of the propertt and grounds. Ie: torn curtains, rusted bath fixtures, poor lighting, sewer smell in parts of the hotel.
Joshue
Everything sucked and they scam you out of your money with the buffet situation.
Donna
The property is beautiful they have peacocks on the ground a nice pool and play ground for your little one the patio view is beautiful especially at night the staff was great
Cristal
.
Jose A. T.
Centric and beautiful and excellent restaurant
ELIZABETH
I like that it was walking distance from Paseo Montejo, but the installations need repairs, the seating area by the pool the cushions had horrible stains, some of the staff were nice others not so much, specially the bellboy at the entrance, we end up parking and getting out car from the parking just to avoid him, we find hair on the pillows when we got there, that lead us to believe that at least the pillow cases were not changed. The food was just ok, we definitely needed to go out to restaurants for good food.
Sahara
Business trip
The dolor wasnt working properly. The bathroom had a bad odor. I had been in this hotel 10 times. The location and service is great, the Best but the owner of the hotel has to put more effort on utilities and cleanleness. The bathroom at the pool full of cockroachs.
Leonel
Overall, the hotel is OK. It's in a very convenient location. However, the rooms need better maintenance since our balcony door would not lock, and the towels were very old.
MARIAGREGORIA
BASTANTE TRANQUILO, ME PARECIO MUY SEGURO Y ME ENCANTO LA LIMPIEZA ADEMAS DE TODO EL INMUEBLE, TAMBIÉN LA ZONA DEL JARDIN.
RHONDA ANN
The property was very clean and offers a buffet. The bar is small and very limited on beverages. Over all I would stay here again
Richard
Nice area
Paula
The hotel was a great value! Room and balcony were huge! The room was clean and the beds comfortable. The staff was very pleasant. The grounds were lovely. The pool is partially covered, they have peafoul which is fun, a small play area, hammocks and loungers. Parking was easy. The hotel is conveniently located and about a 10 block walk from Plaza Grande. There are other cute areas such as Parque St Lucia even closer. We had two queen size beds, a dining table, a couch, a counter and mini fridge. The bathroom was clean and spacious.There was a sulphur smell that we suspect was the water. We experience the same smell in certain areas of the US also. There is a restaurant onsite. It was pricey for the quality of the food. We suggest eating elsewhere but it is nice in a pinch. The towels were rather scratchy and not plush but we have found that to be common in the region. A note to non-Spanish speaking guests, much of the staff spoke Spanish only. However, the front desk staff spoke English and we communicated with the other staff with their limited English and our limited Spanish.
Leticia
Big bedroom, clean, most of the people are very nice, I like the breakfast buffet, good selection.
I do not like that we didn’t have a key for the bedroom so every time we go out when we back we need someone to come and open the bedroom door. Very strange. I asked reception for an extra towels as we had only two and we were three and the receptionist was vocal and said they only provide one for each person. He gave me one more towel. I felt that every time I asked for something the answer was negative o perhaps the guy has an attitude.
Everything else and everyone else was nice.
I do not like that we didn’t have a key for the bedroom so every time we go out when we back we need someone to come and open the bedroom door. Very strange. I asked reception for an extra towels as we had only two and we were three and the receptionist was vocal and said they only provide one for each person. He gave me one more towel. I felt that every time I asked for something the answer was negative o perhaps the guy has an attitude.
Everything else and everyone else was nice.
Amanda
This place was fine for a quick overnight but I wouldn’t stay here for multiple days
Victor
The place has great potential but ownership needs to improve many areas and feels a bit neglected. Areas for improvement are the bar area which is almost non existent, improve room to restaurant communication, improve staff training, provide hot water for shower, provide other eating option at restaurant.
Ferman
Good place
Shauna
Gem in centro
Loved this little gem in the middle of centro. Beautiful garden are with hammocks and sun beds and a pool, good bar service, nice breakfast buffet and great greeting service from the valet and front desk. Rooms are huge, I had one with the jacuzzi tub that I used twice. Good a/c, lots of water and nice and quiet. Will definitely stay again!
Raul
Great Location
RAUL
Good property. You need to take transportation to beach day. Very bad WIFI. Not able to use my laptop.
manuel
Nice hidden gem
Alexander
Nice property for roughly $50/night. Our TV didn’t work, but wasn’t our priority. Pool was nice, hammocks were amazing. Breakfast buffet was clearly a popular weekend destination for guests and non guests alike. It’s hard to beat an authentic buffet for roughly $12 USD. I would consider in the future.
Robert
I didn’t like the cockroach or refusal to provide freezer space for medicine. We had to move out and lost day’s charge. “Ask Expedia for your refund “
Drew
I stay here all the time when I visit Merida. It’s always clean and the staff is always very friendly and helpful!
Antonio
Very good hotel, within a walking distance from the Convention Center and Paseo Montejo. Friendly staff with a very good restaurant.
Paul
Gracias
Nelson Cameron
Great stay with amazing staff. Hotel was very clean with with great amenities. Locations is good close enough to walk to down town but not noisy at night
Enrique
Buena opción por el precio
Muy buena opción por el precio. Los únicos detalles fue que la tele del cuarto no servía muy bien, no se podía controlar el volumen, solo te dan una llave por cuarto, aunque sea un cuarto para 4 personas y el agua del alberca estaba muy fría.
robert
We loved everything about this hotel. The grounds are lit up with excitement at night. Pure romance. The morning buffet had great variety. The room was spacious and the jetted tub was powerful. Fabulous everything. We plan to return next month.
Kimberly
Beautiful hotel right in Centro
Wonderful hotel in a great location - and free parking. The suite was HUGE. Beautiful balcony reminiscent of Merida’s glory days. Breakfast buffet with everything you could imagine.
oliver
Good location near Centro. Hot water for shower. Room service, Free parking onsite
Diana
Beautiful and spacious room, fabulous buffet breakfast and a la cart dinner, accommodating and gracious staff, lovely property and pool. Really extraordinarily!
Dawn
Loved our stay!
A nice surprise! The suite was even larger than we expected. The balcony had 2 glass sliding sets of doors to access it, and a small balcony off the kitchenette area. The beds were comfortable, plenty of hot water, great AC, refrigerator and coffee maker in the room. The pool was great & the garden beautiful! There is a pair of resident peacocks that live in the garden/pool area of the hotel. A male & female that are very calm, but you may hear them in the morning. There is also a school that backs up to the pool area, so if that kind of noise bothers you be sure you do get a room above the pool. We actually enjoyed the peacocks & the noise of children going to school! We did not eat at the restaurant. Sunday morning there was a band & the music was extremely loud. There are many great restaurants nearby, so we never tried the hotel restaurant again. Paseo 60 is 2 blocks away; it has restaurants, breweries, wine bar, shopping and a ADO bus station. Parque Santa Ana is about 8 blocks in the opposite direction. Paseo de Montejo & mansions, museum’s & interesting sights is about 3 blocks away. We would definitely stay again.
Richard
This is definitely my go-to place perfect location always clean rooms and very friendly staff for an extremely affordable price.
John
There was a constant sewer smell in all areas of the hotel
I would not recommend this hotel to anyone
I would not recommend this hotel to anyone
Krisztina
We had a great time enjoyed the stay, everybody was friendly,easy check in and out. Walking distance to most of the main attraction. Just about 10 min from La Negrota
Jeff
Good experience
John
Adequate and priced efficiently.
John
The room was very spacious and nicely appointed, with comfortable beds. The staff was super friendly and helpful. The location is very convenient, with an easy walk to Paseo Montejo and the Central Park, with tons of shopping and restaurants of all types, from fancy to basic. The only issue we had was luke-warm water in the shower, but the overall value for money can't be beat.
Isaak
Really great location. Close to the Pase de Montejo. Easy walk to Centro.
Great staff very friendly and accommodating.
Great staff very friendly and accommodating.
John
Customer service could be improved
oliver
Everything was good here. It's mostly Yucateco here. But, front desk does speak some English.
Richard
My preferred place to stay when I'm in Merida off the beaten path but only two blocks from the main strip. Several fantastic coffee shops within a block and the staff speaks English.
Richard
I've stayed at the same hotel a dozen times it's very clean super friendly staff great breakfast options and right off the path of the main strip.
Jose A
Pésimo servicio , sin agua caliente, sin desayuno porque le dan preferencia a gentes que no son huéspedes 😞
Glynise
The hotel is in a neighborhood, a few blocks from a major street with shops and restaurants. It would help to have a translation app. Staff was very friendly and patient.
Diana
Super helpful and kind staff!
Marco
Super crowded at reception area, with external customers impossible to stay there
Marco
Good price. Due to December Holidays festivities, the hotel is overcrowded with external customers for breakfast celebrations, Hotel staff do not care, not space for and is rude with guesses staying at hotel. Do not stay at this hotel during end of year holidays, as early as 12 Dec.
Michelle
The good: Comfy bed/pillows. Great location. Service in restaurant on day 1 was good.
The Bad: when I checked in they didnt tell me where anything was, what time the restaurant or bar was open. Anything about the amenities. It was here is your key. There is the elevator. Turned out the bar was \"open \" but no one was working it. Desk told me to order room service to get a beer. I ordered 3. Half hour later they were delivered warm. Fridge in room didnt do much and only ran when key was in the room. The room safe didnt work. I had to ask for toilet paper and extra water. Service in restaurant on day 2 was not good.
The ugly: Walls were thin. You could hear everything in the halls and outside. A/C Remote was filthy. Halls smelled bad.
The Bad: when I checked in they didnt tell me where anything was, what time the restaurant or bar was open. Anything about the amenities. It was here is your key. There is the elevator. Turned out the bar was \"open \" but no one was working it. Desk told me to order room service to get a beer. I ordered 3. Half hour later they were delivered warm. Fridge in room didnt do much and only ran when key was in the room. The room safe didnt work. I had to ask for toilet paper and extra water. Service in restaurant on day 2 was not good.
The ugly: Walls were thin. You could hear everything in the halls and outside. A/C Remote was filthy. Halls smelled bad.
John
Merida - a foodie paradise in the Yucatan
Loved Merida. The food is the best in Mexico. The hotel is located a few blocks from Parque Santa Ana which is where you need to be for the cultural experience. The hotel food is just okay, so I recommend that you spend your time eating outside at the fantastic collection of cafes and restaurants.
oliver
Excellent location, close to most attractions near centro. No, english speakers at front desk this time, but he used a translator to answer queations. No provlem.
rachel
Room is very nice, clean, good view, quiet. Staff not very helpful
Judith
Shower water was not evacuating at move-in; they did fix problem when I reported). Sometimes there is no water and you need to wait to shower (at least 3 times in 7-day stay). They provide 1 tiny roll of toilet paper at a time and we had to buy our own just in case. They often forgot to replace dirty towels after removing them, and I had to call to request. Staff was pleasant and helpful. In general not terrible, but just average.
oliver
Valet parking
Verified traveler
No water
We booked the presidential suite for two nights as a special treat and were looking forward to the jacuzzi bath and the spacious terrace. Sadly there was no water on the day of our arrival and this was eventually fixed late in the evening when a small amount of water began to come out of the taps. The next morning there was no water again. This was then fixed and I managed a shower with a slow trickle before the water gave out completely. The hotel moved us to a basic room on the first floor - no jacuzzi and no terrace, but at least we had water! Really disappointing especially as we had paid for the highest priced room.
Location & surroundings
Palacio Maya
Calle 62 Numero 327 Por 37 Y 39, Merida, Mexico
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Palacio Maya
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