NH Collection Mérida Paseo Montejo

10/10

Exceptional

14 Apr 2026

Felipe

Great location!

Family_with_children

6/10

Pleasant

30 Mar 2026

Terence

The check-in was very poor as Wendy took a long time , gave off a vibe that she was displeased with us and only spoke with my wife.
When we had problems with the room key not functioning, she told us that we had not closed the door correctly.
When we mentioned that the water temperature in the shower cycled on its own from hot to cold to hot we were told how to operate the handle as if we had never used a shower before
It also seems that security for strangers using elevators is also lax.
There are other good hotels in the area such as the Hyatt and the Hilton. They are both superior

10/10

Exceptional

27 Mar 2026

Danielle

Internet was great!! Breakfast was exceptional .The breakfast staff was excellant ,helpful, kind and very happy to help in any way they can.

10/10

Exceptional

27 Mar 2026

VIRGINIA

Staff with incredible attitude, hotel close to everything

Self

10/10

Exceptional

03 Mar 2026

MONICA CELINA

Great hotel

10/10

Exceptional

28 Feb 2026

María Carolina

Room clean, staff so kind and the location close to the convention center

Business

10/10

Exceptional

27 Feb 2026

Alejandro

Great place

10/10

Exceptional

27 Feb 2026

Monica

Great view from the room

Family

6/10

Pleasant

24 Feb 2026

German Andres

The breakfast options are limited, especially when it comes to the selection of cheeses. Additionally, the bed sheets are a bit rough.

Self

10/10

Exceptional

18 Feb 2026

Elena

My room was so great!!! Loved the rainfall shower and water pressure. The customer service was exceptional and I loved the ambiance of the hotel. My child enjoyed the pool and I liked the gym. Will definitely come back again!

Family_with_children

10/10

Exceptional

26 Jan 2026

Daniel

Excellent service and clean rooms - as always

8/10

Excellent

23 Jan 2026

Mark

The staff was very friendly and courteous, the breakfast was pretty good for the price, and the location was excellent and super convenient for exploring Mérida. Our only real complaint is that the roof pool area didn’t look like the pictures and the hotel in general looked a bit rundown and in need of cleaning/maintenance. Nothing extreme and we still enjoyed our stay, but it is disappointing when photos of a property are a bit deceiving.

2/10

Poor

19 Jan 2026

Kimberly

Inconsistent policies. Let me check in and pay for 3 dogs and then another member of the staff told me we could only have two. Wouldn’t let my husband and I book another room. We had to move to another hotel.

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Joseph A

Nice room and stay. Clean, well kept and spacious.

Leisure Self

4/10

Poor

17 Jan 2026

francisco

Muy feo olor a humedad en el cuarto, puerta de habitación rota, humedad en el baño

al llegar no nos quisieron dar la habitación una hora antes para cambiarnos, nos querían cobrar 500 por darnos ese acceso!! Algo absurdo

Leisure

8/10

Excellent

16 Jan 2026

Leticia

Clean and comfortable room and great location.

Leisure Family

10/10

Exceptional

15 Jan 2026

Aaron

Would stay again

Business_and_leisure Partner

6/10

Pleasant

31 Dec 2025

Kaleb

The place was beautiful and very elegant overall. That said, I do want to mention the beds. For the price of the room, I expected a much more comfortable mattress and pillows. The bed had very hard springs, which made it difficult to sleep, and I ended up waking up with back pain.

A hotel should feel like a home away from home, and good sleep is a big part of that. Upgrading to memory foam or at least a hybrid mattress would make a huge difference. Comfort is really what guests are paying for, and I hope this is something that can be improved.

Leisure Family

4/10

Poor

04 Dec 2025

Pedro

The assigned room was 321. We had several issues with the bathroom: The sink had a leak that travels to the side of it! The water was NEVER hot, lukewarmth at is best. We contacted the front desk. They sent someone to \"inspect\" it. He did nothing. This issue was never resolved. The shower was fine.
The front desk staff was always polite but were disappointed with the room. Will never stayed there again.

Leisure Partner

8/10

Excellent

18 Nov 2025

Daniela Castro

Overall ok, but the TV is all in spanish and there is no option to use our Netflix account which is quite common in all hotels.

Leisure Family

8/10

Excellent

31 Oct 2025

Thomas

Yes

Business Partner

8/10

Excellent

28 Oct 2025

Bradley

It's an excellent location in middle of the historical centre though blink and you'll miss the entrance to the hotel: look up to see the hotel name.
A couple notes: VERY firm beds. I had to buy a supplementary foam cushion from Walmart, which is around the corner.
Also, 1 side of the hotel (east) faces the inner patio/courtyard which hosts public singing performances, which last until about 11pm, so if you're an early sleeper, request a room that faces west.

Leisure Self

2/10

Poor

21 Oct 2025

Daniela

The place is very clean and nice, however they have the worse service ever, which made the experience a really bad one. They gave us a two beds room when we paid for a King and to give us the right one they took over an hour and we lost our dinner reservations and a wedding rehearsal dinner.

Once we were in the right room some people were trying to come into our room and turns out they were given THE SAME ROOM! Just a terrible experience.

And then we were trying to rest and housekeeping where super loud slamming the doors and all their cleaning supplies since 7:00 am. Just terrible.

Leisure Family

4/10

Poor

27 Sep 2025

michael

Service too slow 20 minutes to check in, the lady didn't even know how to use the card machine Ai had to do it.
Restaurant takes forever

Business Family

10/10

Exceptional

26 Sep 2025

Fernanda

Great stay

Leisure Family

6/10

Pleasant

13 Sep 2025

Yvette

Room was noisy . I kept hearing the ac noise from outside. Bathroom had a sewage smell. Ill probably won't stay there again.

Leisure Family

8/10

Excellent

06 Sep 2025

Maximiliano

Mold on first room 615 and the floor smell very humid

Leisure Family

10/10

Exceptional

29 Aug 2025

ANA

I loved the pool cleanliness The quiet space i had.

Leisure Family

10/10

Exceptional

26 Aug 2025

Jesus Armando

Great place to stay in Merida

Everything was perfect, the people at the front desk were so kind and answered all my questions.

Partner

10/10

Exceptional

28 Jul 2025

Jorge

Everything great

10/10

Exceptional

20 Jul 2025

Ruben

Great location and friendly staff

Leisure Family

10/10

Exceptional

14 Jun 2025

Walter

Excellent !

Business

6/10

Pleasant

17 Mar 2025

Rafael

Great Service

Excelente servicio, el baño de la habitación huele a caño se regresan los olores de las coladeras, las habitaciones que dan a la calle demasiado ruido de un motor toda la noche.
Ponen en primera foto su alberca pero solo tienen 3 camastros y sillas con mesita? Porque en los spots de las sillas y mesitas no ponen otros camastros.

Friends_and_family Family

10/10

Exceptional

10 Mar 2025

Luis

Very good

Leisure Family

10/10

Exceptional

07 Mar 2025

Cecilia

The hotel sits very close to the beautiful Paseo Montejo and we were able to walk to all the beautiful museums, plazas and churches. The breakfast provided delicious options and the staff was very friendly. If I could get back to Merida I would select this hotel again.

Leisure Friends

10/10

Exceptional

04 Mar 2025

Cecilia

Great location and very friendly staff, the breakfast buffet is very well served with a different options and native food options.

Leisure Friends

10/10

Exceptional

03 Feb 2025

Gabriel

All around great experience

Leisure Partner

6/10

Pleasant

15 Jan 2025

Larry

The staff were very nice and welcoming. Our bathroom sink faucet leaked causing water to puddle on the floor. Late night noise from activities being held at nearby facilities and the Mercado plaza were annoying.

Leisure Friends

6/10

Pleasant

03 Jan 2025

Nicholas

Close to many restaurants and sites. Floors in our room were very dirty

Leisure Partner

6/10

Pleasant

01 Jan 2025

Verified traveler

El hotel está deteriorado, la limpieza no es la mejor y el desayuno bastante normal.

4/10

Poor

30 Dec 2024

carolina

Avoid staying in

The worst NH experience I had, no signs to park, dirty room, almost couldn’t sleep with my nose blocked of allergy. As a frequent customer of NH in Europe I was negatively surprise by the poor service and lack of cleaning of the room.

Partner

10/10

Exceptional

07 Dec 2024

Jovita Cardoza

Excellent location I would definitely stay there again

Leisure Partner

10/10

Exceptional

04 Dec 2024

Celia Estrada

Close to the venue I was attending
With restaurants around area

Leisure Partner

6/10

Pleasant

02 Dec 2024

EDUARDO

Bathrooms too small and smelly
No hot water on occasions

Friends_and_family Family

6/10

Pleasant

26 Nov 2024

Noe

Great area, nice and clean very convenient and safe

Business_and_leisure Partner

10/10

Exceptional

18 Nov 2024

Elizabeth

Tuvimos una excelente estancia, el staff muy amable y todo salió muy bien. Gracias

Leisure Friends

10/10

Exceptional

11 Nov 2024

Michael Vincent

Amazing experience, staff was so kind and helpful!

Leisure Family

8/10

Excellent

10 Nov 2024

Freya

It’s ok.

Leisure Self

10/10

Exceptional

10 Nov 2024

Edyta

Great location: walking distance to Paseo Montejo, restaurants downstairs, Ado & Turibus stop downstairs.
Clean property, friendly staff, comfortable beds, definitely will return there on the next trip to Merida.

Leisure Partner

10/10

Exceptional

30 Oct 2024

Gerardo de Jesus

Wide recomendation.

Excellent hotel. Good service.

Partner

10/10

Exceptional

29 Oct 2024

Daniella

Excellent!

The services and accommodations where great…

Friends_and_family Family

10/10

Exceptional

21 Oct 2024

Gloria

All around good. We bought clients to visit our offices in Merida and staying at NH Collection was an excellent choice.

Business

10/10

Exceptional

30 Sep 2024

Isaias

Its very nice

10/10

Exceptional

27 Aug 2024

Christina

First time visiting the Yucatan

The staff couldn’t have been more accommodating. Despite my non-existent Spanish language, the patience, kindness and warm interactions for support and assistance from the reception, to the restaurant and kitchen, my stay was very memorable. My arrival and check-in was seamless. I had booked through hotels.com and didn’t realize that it included the buffet breakfast which included a wide variety of local and traditional American breakfast items. My room was very clean and comfortable with strong air conditioning to counteract my slow adaptation to the hot and humid days of the Yucatan. On my departure, my flight was very early, and the kitchen and reception staff thoughtfully curated a healthy fresh fruit breakfast for me to take away which was such a blessing, given the time restrictions when dashing for your flight back home. Everyone from soup to nuts at the NH Collection Merida Paseo Montejo was absolutely stellar, kind and top notch hospitable. The central location of the hotel was also key to access lots of local eats. Highly recommended!!!

Self

2/10

Poor

22 Aug 2024

Ian

The staff service is terrible

10/10

Exceptional

28 Jul 2024

Elsy

Great hotel and location

10/10

Exceptional

24 Jun 2024

Misael

I love the location, it was easy to move around. Plenty options to eat there. The room was clean and neat. The staff was friendly, helpful and professional.

Leisure Partner

10/10

Exceptional

13 Jun 2024

George

Very private, easy parking and 24 hour room service

Leisure Pet

8/10

Excellent

07 Jun 2024

Verified traveler

Good hotel but not amazing

Overall is an average hotel. I was expecting a little bit more but did not get that extra special feeling.
The first day the elevator didn’t work so we took the emergency stairs. It was disgusting, they have not cleaned that area in years.
Food was good but a bit pricey.

Self

6/10

Pleasant

23 May 2024

Jorge

The rooms had an strong musky smell due to the HVAC system we ask to be transferred to other room because the smell but still the same unfortunately the glass windows can’t be opened so no fresh air can come into the room

Business_and_leisure Family

10/10

Exceptional

20 May 2024

Matthew

Staff was excellent service was great. Food options were fantastic.

Leisure Family

10/10

Exceptional

04 Apr 2024

Pascal

The NH is a nice hotel at two corners of the Paseo Montejo. We did not try the breakfast/restaurant because there are plenty upscale restaurants available just down the elevator. The staff was very friendly and watching the sunset from the pool on the rooftop is an amazing experience. Highly recommendable!

Leisure Partner

10/10

Exceptional

02 Apr 2024

Izabel

The pool and that view were amazing! Very few towels at the pool side for use.

Leisure Partner

8/10

Excellent

24 Mar 2024

Juan C

Mal internet

El internet muy malo. Variable la velocidad y para ser un lugar para negocios es pésimo ese servicio

Business

8/10

Excellent

19 Mar 2024

Jessica

I requested separate beds which they did not grant.

Leisure Partner

10/10

Exceptional

13 Mar 2024

ELIAS

Excelente ubicacion del hotel, muy recomendable.

Business_and_leisure

8/10

Excellent

08 Mar 2024

Mary

It was ok. I wouldn’t stay there again.

6/10

Pleasant

01 Mar 2024

Thomas

Nice hotel. Loud outdoor music.

Hotel staff was friendly and helpful. We were traveling with a pet the they were very accommodating. We had a very early flight to catch. The music (bass) coming from the courtyard of Paseo 60 was very loud. Until 1 am or so. A band played from 9pm at least 11pm. Would not recommend if you have plans to sleep.

Partner

10/10

Exceptional

01 Mar 2024

Zoe

Staff were friendly and helpful. It was centrally located and breakfast was good!

Business_and_leisure Partner

6/10

Pleasant

27 Feb 2024

MARY BETH

No bottled water in room. No hot water in shower. Would not say VIP service. Also no key to bar offered

Leisure Partner

6/10

Pleasant

21 Feb 2024

CLAUDIA

The rooms were not ready, staff could care less and wanted to downgrade our rooms. The restrooms were not cleaned when we arrived to the rooms.

Leisure Family

10/10

Exceptional

05 Feb 2024

Caroline

Great hotel Local to a plaza and has a great gourmet food court downtown stairs .

10/10

Exceptional

29 Jan 2024

Natalia

Outstanding service and great breakfast

The breakfast buffet it was amazing and delicious, and the staff very friendly and give us excellent service, I will definitely get back because of them and the fantastic breakfast buffet.

Friends_and_family Family

8/10

Excellent

25 Jan 2024

Jason

Nice hotel. Very attentive staff

Leisure Partner

10/10

Exceptional

13 Jan 2024

Connie

Staff were great. Great location.

Leisure Family

8/10

Excellent

12 Jan 2024

Tara

The stay was good

Leisure Partner

6/10

Pleasant

06 Jan 2024

Mario

The hotel is inside the Paseo 60 shopping center and a block away from Paseo Montejo. Lots of restaurants, cafes and historic places to visit on a walking distance.
Unfortunately the room floors, desk, night stand, and all the bathroom was extremely dirty, there was mold inside the shower. Hallways leading to the rooms were dirty and smelly as well. Rooms are small. We make the reservation for 3 people and only receive 2 (old and very used) towels we call once when we arrive that day and twice the next morning to get a third one and the towel finally appear right when we were leaving to check the city…
The beds were comfortable and the breakfast buffet ($17 usd pp if you pay at the property) was good but not many options as you may expect for a buffet,

Leisure Family

10/10

Exceptional

09 Dec 2023

Francisco Javier

Excelente ubicación

Business Family

8/10

Excellent

06 Dec 2023

Angeline

I loved the extra benefits, I got upgraded to a Junior Suite with a hot tub! The pool was literally on the ceiling/top floor, and even though it was warm at night, not the best idea to get in during a thunderstorm. The room, considering it was a Junior Suite, was a bit small... I mean, it was fine, specially the bathroom, but I can't imagine how small a normal room would be.
About the bathroom: Yes, it was very big, but I didn't like that there was no door for either the hot tub or shower, so all the water splashed out.
About the breakfast buffet: For the price, it was okay... a little bit of everything, but not a big variety. The only thing is that there was no hostess, only one waiter doing everything, which was not very efficient.
Experience during check in: Great! The person in charge at that moment was very nice, helped me print out some documents I needed, made the upgrade to the Junior Suite, etc

Business Self

8/10

Excellent

28 Nov 2023

MARY BETH

Very convenient to historic area Mérida Good dining nearby. We have stayed here before and noticed not as clean. Water was not hot and faucets leaked water

Leisure Friends

8/10

Excellent

24 Oct 2023

Guadalupe

El personal es muy amable sin embargo les falta capacitación en temas básicos.
La limpieza de habitaciones regular.

Business

2/10

Poor

13 Oct 2023

yuset

Llegamos a la propiedad , en el cuarto no habian sufucientes toallas , a pesar de que la reservacion era para tres personas el primer dia se fue la luz, no habia aire acondicionado no tenian respuesta de cuando lo iban arreglar, tuvimos que finalmente cambiarnos de hotel.

Leisure Family

10/10

Exceptional

13 Sep 2023

Laura Patricia

Excelente, como siempre.

Recomiendo mejorar las amenidades dentro de la habitación.

Leisure

10/10

Exceptional

12 Sep 2023

JORGE

Excellent customer service and staff. Great restaurants option within premises. Walking distance to historic sites. Comfortable bed. Spacious room however a strong humidity odor was detected at the hallway and inside bedroom. No bar service. No ice due to malfunction freezer.

Business_and_leisure Family

6/10

Pleasant

11 Sep 2023

Glorivee

Location is perfect a lots of restaurants around at night.Music at night however the shows are from 9-11 that is a little late and you can hear the music in the rooms. The rooms need more attention on the cleaning. The nestle coffee machine did not had a lid where you put the water. No water bottles replenished everyday. Mini fridge locked unable to used. Head board with stains no enough towels for hand and face . The hallways smells humid.

Leisure

6/10

Pleasant

25 Aug 2023

Jonathan

Decent hotel with great staff and amenities, but the tissues were moldy, shower wasn't super clean and the bed was just ok.

Leisure Self

6/10

Pleasant

31 Jul 2023

ALAN

Bien ubicado. Personal poco amigable

6/10

Pleasant

31 Jul 2023

Livia

pros: it's in a great location with lots of restaurants nearby

cons: it's old and poorly maintained

Leisure Partner

10/10

Exceptional

16 Jul 2023

Dennis-A

Great experience

Leisure Family_with_children

6/10

Pleasant

04 Jul 2023

Ivan

Smaller than expected.

It was okay, I thought it was better, kind of smaller than I expected maybe thats why my rate. Overall was okay. I though I would have bathtub per the photos but I didnt.

Friends_and_family Family

6/10

Pleasant

22 May 2023

Edui Ivan

The hotel was modern and nice image, however my experience with the service was horrible.
We arrived at 11am (we knew Chek-In was at 3 but wanted to see if the room was ready or at least to leave our luggage and go walk). At 3 we showed up room was ready but only a 2 beds when we required for a king bed. She said to wait another hour because they had nothing ready. 1hr waiting nothing she knows we are there waiting but no communication so I go see her and she finally gave us a room. The place is nice however you can hear everything, isolation is not good, the bed was uncomfortable. One night we asked for room service never come. We never saw the stuff with a sincere smile.

Leisure Partner

8/10

Excellent

10 May 2023

Juan Carlos

Attention to detail.

Room was spotless my reservation was for two and there was only one robe. I was travelling with my dog and they were aware of this in advance and their were no food or water bowl for him. I had to ask the front desk and they only brought one bowl. Although they accept and charge for pets they did not appear prepared.

Partner

10/10

Exceptional

07 May 2023

Elsa

Limpieza y excelente servicio

Leisure Family

6/10

Pleasant

14 Apr 2023

Marcial

Property ok but need an update in certain areas like the pool, halls...the towels are very old.

Leisure Family

10/10

Exceptional

07 Apr 2023

Irene

The front desk staff were excellent and very friendly- the bell man Elmer was friendly and very helpful We had 2 meals at the restaurant which were okay the food and service were mediocre

Leisure Friends

8/10

Excellent

30 Mar 2023

Irene

Property is clean and the staff is terrific- Elmer who carried up our bags was so informative and helpful and friendly. We went for dinner in the restaurant- many of the items on the menu were not available and the service was mediocre- the food was very good

Leisure Friends

10/10

Exceptional

28 Mar 2023

Emmanuel

The staff was super chill room is awesome loved the pool and the room would definitely come again

Leisure Partner

4/10

Poor

17 Mar 2023

Scott

There was toilet paper in my bed. The room wasn’t ready for me at 7 pm checkin and they put used water in a bottle for the water in my room.

Business Self

8/10

Excellent

10 Mar 2023

Claude

Well located and safe, and a fair price for Mexico (cheap by US standards).
The elevators are hot -- both the one from the courtyard to the reception area, and the one to the rooms.
There is live music every night in the courtyard, and my room looked directly over that area. Loud music until almost midnight on Friday and Saturday, and until between 10 and 11 on Sunday and Monday.
Just because of that, I will not stay again, or I will ask if they can guarantee an odd-numbered room (but then, that will be on the street side, which can probably also be noisy).

Leisure Self

6/10

Pleasant

16 Feb 2023

juan I

Large bedroom