Boutique Real San Juan Center

10/10

Exceptional

02 Feb 2026

ANGELICA

Very good, clean, nice space 👌 staff very friendly and attentive.

Business_and_leisure Partner

10/10

Exceptional

12 Jan 2026

Silvestre

So fun and great place to staying love this hotel 1000% to recommend it

Leisure Partner

8/10

Excellent

18 May 2025

Olivia

The food was delicious and the staff was very professional and friendly.

Leisure Family

10/10

Exceptional

16 May 2025

Esthela

Muy buena elección

Muy buen opción, el. Hotel de 10, atención, comodidad, ubicación, alimentos.

Business Family

8/10

Excellent

05 May 2025

Caroline

Good value for money

Partner

10/10

Exceptional

14 Apr 2025

Sheri

Very quick and friendly check in. The room is comfortable and spacious

Leisure

8/10

Excellent

03 Apr 2025

Julio

Small buy very nice.

Partner

8/10

Excellent

21 Mar 2025

Jork

You should give more mantainance to the bathrooms and keep floors more clean

10/10

Exceptional

03 Mar 2025

Silvia

The location of this hotel is great

Leisure Partner

8/10

Excellent

25 Feb 2025

Verified traveler

Helpful Staff & Clean

The staff were very helpful, friendly and quick to resolve any issues. The plumbing was a problem but again it was taken care of each time. We did eventually learn that Merida in general has issues.

This is a basic accomodation but clean and in a good location ... easy to reach Paseo de Montejo and walking score overall would be a 9 out of 10.

Friends_and_family Friends

10/10

Exceptional

24 Feb 2025

Verified traveler

Very cofortable Hotel.

Stay was very cofortable. I't will be better, if there are more restaurants for dinner

Self

10/10

Exceptional

19 Feb 2025

Linda

Great place!

10/10

Exceptional

19 Feb 2025

Linda

Nice continental breakfast

Leisure Family

10/10

Exceptional

01 Feb 2025

Tory Ann

The hotel structure itself was older than I thought but had charm and staff were so welcoming and helpful! Rooms were kept clean everyday! Not as walkable to main tourist areas as thought but Ubers were great! Our couple hotel receptionists even helped us order a pizza and a cab! Restaurant was very good also!!

10/10

Exceptional

21 Dec 2024

Gilda

The hotel is located just 15 minutes away from the center. Walking down the Paseo calle 60 it's really a nice treat because of the multiple shopping establishments and restaurants you find along the way.

The lobby, dining area are nice. The pool although small b is really cute and it has a sauna right next to it.

The rooms are clean, smell very nice, and are decorated tastefully without losing the Mexican flare.

The staff is really nice. I would book this hotel again.

Leisure Family

10/10

Exceptional

07 Dec 2024

José Enrique

Un hotel con excelente ubicación y con una comodidad increíble, las fotos no le hacen justicia, vale mucho la pena descansar y disfrutar el hospedarse aqui

Friends_and_family Friends

10/10

Exceptional

29 Nov 2024

Shelley

A lovely little gem

This place was a little gem. Staff were very nice. Bed was comfortable. Room was clean and had a king size bed, air conditioning, and fridge. A lovely breakfast with juice, coffee or tea, toast, fresh fruit and yogurt + granola was included. Located near Paseo 60. Excellent value.

Friends_and_family Family

8/10

Excellent

27 Nov 2024

Christopher

Muey bueno

10/10

Exceptional

23 Nov 2024

amy j.

Lovely facility, much care and love has gone into the decor, guest comforts & restaurant. Excellent staff.

Business Pet

10/10

Exceptional

28 Oct 2024

Norma

Hearst stay thank u will return

Leisure Family

8/10

Excellent

16 Sep 2024

Ishtar

Lindo pero sin ser hotel boutique

Muy limpio, las salidas de Marge CIA están bloqueadas con basura, la alberca es muy pequeña para ser un hotel boutique. Mal q no haya servicio de comedor en la noche. Las toallas están rotas y raídas. No hay crema para cuerpo. El gym no es como tal.

Self

8/10

Excellent

10 Jul 2024

Christof

A simple, clean and comfortable hotel which is well located and reasonably priced

Business Family

10/10

Exceptional

30 May 2024

Rodolfo

The staff was very nice and eve property was very clean. It was also near restaurants and shops.

Friends_and_family Family

10/10

Exceptional

18 May 2024

Dean

A gem

This hotel is a gem. Well located, modern and clean rooms and exemplary service.

Partner

6/10

Pleasant

28 Apr 2024

Mario

Bathroom- towel rack in bathroom, soap holder in shower, and window by shower was rusted and dirty.
Dirty socks were found under the bed (that were not ours), towels that were supposed to be \"clean\" smelled bad at times. Staff was helpful and friendly. The location was safe.

Leisure Family

8/10

Excellent

27 Apr 2024

Melanie

Staff are great, bed was super comfortable.

10/10

Exceptional

10 Apr 2024

Diane

The people who work here are so gracious. They made my visit even more enjoyable. One staff person even told me about the free bikes available in Merida.

Self

10/10

Exceptional

25 Mar 2024

Sandra

property was fine..area is limited for walking to restaurants and the restaurant was closed that evening as I think we were the only guests

10/10

Exceptional

23 Mar 2024

Brad

Lovely room and friendly staff.

Leisure Partner

10/10

Exceptional

19 Feb 2024

Emilie

Great place!

Excellent time at this hotel.. a great location next to the sites in historic Merida. Service good, cleaning staff excellent and continental breakfast adequate, not too filling. We ended up renting a car as their tour options were pricey for us.. the free Merida walking tour down the road, Progreso Beach and Chichen- Itza were 'must-see' !

Partner

10/10

Exceptional

28 Jan 2024

Jerry

I stayed here with my dog. Everything was great. It’s about a 30 minute walk to the cathedral in the historic city center. I had a car, and there was extremely easy parking directly in front of the hotel. I would definitely stay again and recommend it to others.

Leisure Pet

8/10

Excellent

17 Jan 2024

Todd

Very comfortable.

The room was nice, but in a back corner with a view of a wall and the TV didn't work.
The bed was so comfortable and the staff made up for much.

Partner

8/10

Excellent

20 Dec 2023

Verified traveler

Good find

This is a charming friendly spot. Staff was very helpful and accommodating. I would stay there again with delight.

Friends_and_family Friends

6/10

Pleasant

16 Dec 2023

adnan

I had conference and book this boutique hotel instead of large ones near by hoping for unique personalized experience. This hotel is nice and our room and bathroom was very spacious and clean and greatly decorated. However the room was on the ground floor without any view as windows face wall while other windows face the small swimming pool. There was also occasional noise that travels easily if someone talks around the pool or especially if they have parties in the dinning area. Property is very small with almost no lobby space to spend time if you do not want to be in your room so my companion was stuck in a dark room while I was at conference. Staff is OK but was not very helpful to us in suggesting options or solutions when we asked them. Hotel is in a quiet area that appears run down but was very safe. Passeo Monteo fancy street is very near, just 2 blocks away and opens different views and perspective of the area. We would not come back to this hotel but would rather try another one that appears to have more lobby and common area space, a garden or view or preferentially stay those larger hotels that are very near and appear to be rated lower than this hotel where in fact they look much better and are spacious. So rating system may be misleading.

Business Partner

10/10

Exceptional

20 Nov 2023

Christiane

FANTASTIQUE

Fantastique. Excellent emplacement, Toutes les commodités y sont. Tout est quasi neuf et fonctionne bien. Belle literie et propre. Grand miroir pour se voir de pieds en cap. Plusieurs endroits tables etc pour déposer nos affaires. Séchoir, fer à repasser, planche, robe de chambre, coffre fort et même une barre multi prises. Manuel à la réception est super gentil comme tout le personnel du restaurant d’ailleurs. Le petit déjeuner est bon et complet malgré que ce ne soit pas un buffet. Les photos de l’hôtel sont conformes à la réalité. Le gym est génial, simple mais tout est neuf, avec serviettes et bouteilles d’eau. L’hôtel a plusieurs attentions pour ses clients, tels café en tout temps, biscuits, bouteilles d’eau.

Partner

10/10

Exceptional

12 Oct 2023

Graciela

Quite enchanting rooms and nice very close to Paseo Montejo

8/10

Excellent

13 Sep 2023

Silvia

The hotel had very comfortable beds and pillows. Very clean, roomy and had a great mural of the pyramids on the wall. The bathroom was neat and updated. The staff Desiree, Israel and Diego were super friendly and attentive and always greeted us and helped us arrange day tours with a great private company. My brother and Visited many places using this SUV private service. The continental breakfast included was ok and on the weekends they offered a buffet for low cost. The air conditioning in the room can be improved. The ceiling fan worked well and helped a lot. I will use this hotel again.

Leisure Family

10/10

Exceptional

16 Jul 2023

SanJuana

Excelente staff, very friendly and helpful!

Leisure Family

10/10

Exceptional

26 Jun 2023

marta

Excelente Hotel

Excelente hotel en todos los aspectos, limpieza, confort, excelente comida en el restaurante. Las personas que están al frente del hotel excelente servicio al cliente, el mesero del restaurante excelente servicio, volvería otra vez a quedarme en ese hotel.

Friends_and_family Family

8/10

Excellent

09 Jun 2023

Rosa

Everything was good but more parking would be appreciated.

Business_and_leisure Family

10/10

Exceptional

24 May 2023

Wesley

Great Service.

Last minute stay to a canceled flight to Tijuana. The lady that checked us in on Sunday May 21st @11:00 AM was very accommodating and understanding to our plight. She allowed us to check in early so we could store our luggage and change.. Very quaint hotel close to good dining

Partner

10/10

Exceptional

18 May 2023

Verified traveler

Excellent

Great place. Excellent service and experience. Only one thing, the fragrance scent in my room was a little too strong for me.

4/10

Poor

03 Apr 2023

Samar

This was one of the most horrible experience in any hotel I ever stayed all over the World !

1) Expedia Price is almost close to good hotels in the locality like Marriott or Holiday Inn or Fiesta Americana, but one will get very disappointed as it appears to be a budget hotel.
2) Money was non-refundable and so you cannot cancel booking and change to another.
3) Except one or two, no other staff speaks English.
4) There are no refrigerators in the room.
5) Constant disturbance of compressor or pump cutting in and cutting off.
6) No lift/elevator, you need to take the stairs, even with your luggage
7) The breakfast included is a hoax because they will wait till you start taking food from the buffet, and once you take a few items on your plate, they will come and tell you that you need to pay extra because the “breakfast included” in your Expedia booking only qualifies for a continental breakfast (2 slices of bread, some Co flex with Yogurt, fruits and coffee), not for the buffet. Now that you have taken some food from the buffet, there is no other way but to pay for it. And they don’t tell you this politely!
8) Staff behaviour (especially the girl in the front desk, only of the only couple of people speaking English here).
9) It’s a primitive budget hotel and overpriced for it’s standards!
Never ever I can imagine staying here nor I would suggest to anyone.
Horrible experience !

Business Self

10/10

Exceptional

25 Mar 2023

Peter

All of the staff from check-in to dining to housekeeping were attentive to our needs and very friendly. This property exceeded our expectations for the price and is a great value. We would return again.

Business_and_leisure Partner

10/10

Exceptional

24 Mar 2023

aline

This is our second time staying here. It is a very convenient location, especially close to the Convention Center. Quiet old building with good breakfast and nice staff.

Leisure Family

8/10

Excellent

12 Feb 2023

Bianca

Good service

Leisure Family

10/10

Exceptional

21 Jan 2023

Netzahualcoyolt

Hotel was lovely, staff was great. Area is clean, safe and close to a lot of shops/restaurants. Internet was quick and very dependable.

Leisure Partner

10/10

Exceptional

02 Jan 2023

Jose Ramiro

Excelente servicio

Leisure Family

10/10

Exceptional

12 Dec 2022

leticia

Nos sentimos como en casa tidis en gral fueron amables thank you so much

Friends_and_family Family

8/10

Excellent

10 Dec 2022

Veronica

Comfortable bed and spacious room. Good food and value.

Leisure Self

10/10

Exceptional

29 Nov 2022

michael

Great Hotel.

Great Customer Service.

Leisure Partner

10/10

Exceptional

26 Nov 2022

Juan

We stayed for a week and everything was great! The staff was very helpful, professional and always willing to go out of their way for us.
The breakfast was always good and very inexpensive. The servers were top notch 👍

Leisure Family

10/10

Exceptional

21 Nov 2022

Efren

This property is Outstanding.. Great location great staff loved it..

Business_and_leisure Family

10/10

Exceptional

18 Nov 2022

Richard

The hotel is basic. If you want luxury this is not for you. I was just looking for a place to sleep and have the basic needs met. This location met my basic expectations at a decent price. Staff is helpful and the place is clean.

Leisure Friends

10/10

Exceptional

15 Nov 2022

Guadalupe

The entire staff is extremely nice and their willingness to help in anyway is awesome!! Staff in restaurant ROCKS!

Leisure Family

10/10

Exceptional

11 Nov 2022

Hugo Daniel

Very nice and friendly people. Very good service.

Leisure Partner

8/10

Excellent

08 Nov 2022

PATRICIA

la ubicacion es muy centrica y cercana al paseo de montejo que es el alma de merida

algunos detalles de las habitaciones con respecto a mantenimiento pudieran mejorar

Leisure Family

10/10

Exceptional

25 Oct 2022

Maria A

Loved the room, nice hotel. Needs more parking space and ice machines. Would stay there again.

Leisure Partner

8/10

Excellent

10 Oct 2022

Dianne

The rooms were nice and clean and the bed was comfortable. The staff were very friendly. Good value for money.

Leisure Friends

10/10

Exceptional

11 Jul 2022

Jose

Excellent customer service, staff was very friendly and readily available for our requests.

Leisure Partner

10/10

Exceptional

22 Jun 2022

Brian

Staff was amazing and treated us great from day 1. Handled our bags with care despite us having more than a couple and went out of their way to make staying there a breeze, would definitely recommend and you can’t beat the service, it’s second to none! I know exactly where I’ll be staying next time around!

Business_and_leisure Family_with_children

8/10

Excellent

12 Jun 2022

Aja

The bed was comfortable and the room was spacious and pretty clean. I enjoyed my stay.

Leisure Self

8/10

Excellent

24 May 2022

joe

Enjoyable clean stay

Very nice, quiet hotel in central Merida, very close to nice restaurants and bars!

The staff was very helpful and really did all they could

Self

10/10

Exceptional

21 May 2022

Angelo

Excellent value for a quite quaint boutique hotel. 12-15 minute walk to the core, 25 minutes to the airport.

Leisure Self

10/10

Exceptional

01 May 2022

David Del

Pleasantly surprised. Nice room actually. Very comfortable

Leisure Self

10/10

Exceptional

09 Mar 2022

LEISA

Love it was beautiful and every body was really friendly and kind

Leisure Partner

8/10

Excellent

15 Feb 2022

Joe

Good property with pleasant and courteous staff. The quality of continental breakfast could be improved.

Leisure Family

8/10

Excellent

16 Jan 2022

Beth

Nice location quite. Very nice staff.

Friends

8/10

Excellent

22 Dec 2021

Marco

It was a cute hotel with very comfortable beds and nicely decorated. Breakfast was good. Nice restaurants nearby. Staff was a little inexperienced but tried hard to please.

Leisure Family

8/10

Excellent

01 Dec 2021

Verified traveler

It is a nice little boutique hotel. Good for the price. The lobby isn’t much but staff was super nice. The room was nice and clean but if you are looking for standard US style room you may want to look at the big name hotels nearby. Of course you will have to pay almost twice as much.
Room floor is a printed tile, no carpet. But that is fine for the hot climate. They provide slippers and bathrobes. The room also has and iron and hair dryer. The AC worked perfectly and at night we had to turn it off because it got too cold.
Continental breakfast was included but that only included coffee and fresh fruit. The night we arrived it was quite late but they could not give us any dinner because the dining room was booked for a party. They couldn’t give us room service either so we really didn’t have anything for dinner that night.
We wanted to see the Mayan sites and they arranged for us a private car for a pretty reasonable price and a driver that spoke English.
There are really nice restaurants within a 5 to 10 minute walk and a shopping area. The main Boulevard is also a 10 minute walk. The city tour bus stop is also within five minutes walk.

Friends_and_family Family

10/10

Exceptional

07 Nov 2021

Kathy

High end Boutique, close to large hotels
15 min walk from Centro
4 min walk to Walmart!

Leisure Partner

10/10

Exceptional

03 Nov 2021

julia

Very clean & quaint little hotel. Delicious breakfast and very convenient to Central town. Kind staff

Friends_and_family Family

10/10

Exceptional

24 Oct 2021

Hector

Excelente atención

Business

10/10

Exceptional

10 Oct 2021

Verified traveler

Perfect for a visit to Merida (centro)

Good value, clean, comfortable bed and room, friendly & attentive staff, decent continental breakfast included, plus convenient location. Will stay again.

Partner

8/10

Excellent

25 Sep 2021

Grisel

Todo bien. La habitación amplia, limpia y cómoda, solo que entra mucha claridad por el umbral de la puerta. Además por la mañana amanecimos sin agua y tuvos que utilizar el baño de otra habitación que nos proporcionó el señor Donny, que es muy atento y nos ayudó siempre, nos organizó un tour a Uxmal y otros puntos de interés que estuvo espectacular, disfrutamos mucho cada lugar y la atención de nuestro guia Jesús fue excelente. Muchas gracias.

Leisure

10/10

Exceptional

11 Sep 2021

Alma Rosa

Everything was excellent!

Leisure Family

10/10

Exceptional

18 Aug 2021

Verified traveler

I looked into the recent reviews at this place for accuracy and all of them consistently expressed how pleasant their stay was. I came with no expectation on this trip and I must say the hotel went beyond my expectations. Donny the Manager was super attentive from Day 1 checking on me , asking if I needed extra accommodations. I told him i needed a ride from airport, for which he accommodated me, he asked if I wanted Tour suggestions, I was partnered with Enrique, very knowledgeable and kind Tour guide, I mentioned how stressed I was and Donny recommended me the hotel Masseuse which I hired twice. Since I love exploring on my own, Donny facilitated me a rental car, the smoothest rental process I have ever done. All the staff was always friendly, attentive and polite, I felt treated like royalty. Even the “continental breakfast” was fancier than any 5 star hotel. Don Jose the waiter knew my coffee order by Day 2. I was very spoiled. I really enjoyed the Boutique concept, the personal care was excellent. I had just stayed a week earlier at the Sheraton in Vallarta and I definitely would come back with no hesitation at this place again just for the customer service. Thank you!

Leisure Self

10/10

Exceptional

17 Aug 2021

Verified traveler

The hotel was close to lots of main attractions. It was clean and we enjoyed our stay. Donnie was very helpful at the front desk if you don’t know a lot of Spanish. The rest of the staff was great. Food was good and we will stay here again.

Leisure Partner

10/10

Exceptional

31 Jul 2021

Claudia

Amazing place!!! The service is great and Donny the manager is great as well. Location is perfect and they have a steam room and delicious breakfasts. Highly recommended

Partner

10/10

Exceptional

07 Jul 2021

Verified traveler

Great hotel. Great location and staff. Highly recommended.

Leisure Family

10/10

Exceptional

06 Jul 2021

Verified traveler

Nos encantó!!
El hotel esta situado en el centro de Merida. Las habitaciones super comodas y limpias. Linda piscina. El personal increiblemente amable, todos te hacen sentir como en casa desde que llegas hasta que te vas, Donis el gerente, es una persona alegre y muy convivial, siempre dispuesto ayudarte en lo que necesites. Don Jose y Luis ambos muy serviciales y Nayelis siempre sonriente. Muy buen servicio.
Sin pensarlo pueden alojarse en este acogedor hotel. Nosotros volveremos!!!
Gracias a todo el equipo.

Leisure Family

10/10

Exceptional

28 Jun 2021

Luis Enrique

Muy buen servicio .
Altamente recomendable .

Friends_and_family Family

10/10

Exceptional

11 Jun 2021

Verified traveler

Employees were friendly and courteous. Clean and comfortable.

Leisure Partner

10/10

Exceptional

31 May 2021

jonathan

Great Value

The hotel is a small boutique hotel and the manager Donny is excellent. The front staff call you by name, will help you with anything you want and will not try to sell you anything you don’t want. Great recommendations were provided, hotel is located in a great location and walking distance from everything (as long as it isn’t too hot). Everyone is extremely nice and helpful. Rooms are great as well. I would definitely stay here again if I came back to Merida. Honestly I would have paid more than what they price their rooms per night after this experience.

Self

10/10

Exceptional

23 May 2021

David

Súper experiencia! Superó las expectativas que teníamos. Habitación amplia y cómoda, personal amable

Friends_and_family Friends

10/10

Exceptional

16 Apr 2021

Verified traveler

Treated extremely well! Every attention to detail wasn't missed! Immediate help on everything I wanted help with: safe in the room works, the steam room is a plus and comfortable bed! The wall murals are hand painted and ad special charm! I would stay here everytime!

Business_and_leisure Self

10/10

Exceptional

26 Mar 2021

Verified traveler

Rooms were nicely furnished. Included breakfast was fine, with upgrades available at a modest price. The staff was very friendly and accommodating. The main downtown area is about a thirty minute walk or less than five minutes by taxi. One of the hop on hop off bus stops is at a shopping center about five minutes away. All in all, an excellent choice of accommodations.

Leisure Friends

10/10

Exceptional

10 Mar 2021

Verified traveler

Perfect place and pet friendly , we stayed for 2 nights and was excellent

Leisure Family

10/10

Exceptional

06 Nov 2020

Hector

Great place to stay

We only stayed for one night so we didn't have the chance to enjoy all the amenities the hotel offers. We definitely want to come back soon

Friends_and_family Family

10/10

Exceptional

09 Oct 2020

Adriano

Recomend!

The manager is very polite, he even manage to get us a special cut of steak for dinner. Really good price for their service

Partner

10/10

Exceptional

25 Mar 2020

Deborah

LOVE THIS HOTEL!!!!

THIS IS A WONDERFUL HOTEL!!!! Rooms are so very cute and comfortable. Great location to walk to everything, even had a nice lunch in their restaurant. Service is the best, better then the 5 star hotels that I have gone to in the United States. All of the help went out of their way to see that I had everything I needed. You will love this hotel.

Friends_and_family Friends

10/10

Exceptional

20 Feb 2020

Verified traveler

The Hotel is clean and centrally located. We were very happy with our stay and will visit again.

Leisure Partner

10/10

Exceptional

13 Dec 2019

Verified traveler

Very clean room, very helpful staff. Breakfast is mediocre.

Leisure Self

10/10

Exceptional

02 Dec 2019

Verified traveler

Sauna room is excellent. As well as room service. I will recomend it.

Leisure Family

10/10

Exceptional

08 Nov 2019

Verified traveler

Small, clean but with great service, the staff works great, basic restaurant but great food

Friends_and_family Family

10/10

Exceptional

02 Oct 2019

Janet

Great hotel!!

Don was a wonderful host and made our stay very comfortable.

Friends_and_family Family

10/10

Exceptional

30 Sep 2019

Douglas

Excellent service. Amazing restaurant. I highly recommend this hotel. Best hotel in Merida !!

Business_and_leisure Self

10/10

Exceptional

16 Sep 2019

Diego Roberto

Satisfacción total

Un hotel muy acogedor, muy bonito. El ideal para noches románticas.

Partner

10/10

Exceptional

27 Feb 2019

Verified traveler

Fantastic boutique hotel with such friendly and helpful staff. Convenient to central Merida, Paseo Montejo, and US Consulate. Lots of fluffy towels, comfortable robes, and all the 'special' touches make this a great place to relax. Bed was very comfortable (medium firm)

10/10

Exceptional

26 Feb 2019

Paul

Merida, Real San Juan. Gem of a hotel to stay

Hotel was a excellent choice. All was clean and updated condition. Staff was top notch, polite,helpful,and professional.
Restaurant was excellent as well, Sunday brunch was awesome.
Front desk assisted us in uptaining an bilingual driver (Denny) for an adventurous day of sightseeing to crowded pyramid and sinkholes Plus a unique restaurant in the jungle
We’re planning on returning next year
This is the place to stay if you want don’t like the big hotels but prefer a smaller intimate hotel

Partner