Hotel Maya Yucatan

2/10

Poor

20 Apr 2026

Lilia

El hotel es de muy muy muy baja calidad, el servicio es bueno pero las instalaciones dejan mucho que desear

2/10

Poor

07 Apr 2026

Shayra-Cree

Acter waiting an hour to check in, they took us to a dirty room. Then we were told it was 150 to park, then when we went to park, it changed to 175. The staff refused to help. After leaving because we had no other option with the car and our stuff, we tried to have expida contact them, the emailed and called with no response. Save your money and avoid. Worst experience we have ever had.

Family_with_children

2/10

Poor

27 Dec 2025

Mayte

I regularly stay in hotels all over Mexico a few times per month for my work , unfortunately I have never had a worse experience than I had at Hotel Maya Yucatan
I expected that it being associated with Kavia a large chain , it would be ok, but boy was I wrong!
First off the hotel room was a lot more run down that it shows in the pictures , it needs a lot of maintenance, there was mould in the shower corners as well as in and around the faucet, then the linens were stained , the towels some of them either had stains or had rips , they never even left a had towel for us , and in some days they didn’t even change the towels
But that was not the worse , during more than half of my stay there was no hot water when I needed to shower. Now I was there for work and had to be out by a certain time , and everytime this happened I called reception , and either they didn’t answer or they just said it would be fixed shortly and an hour later I still couldn’t take a shower and I was late for work , thanks to this
The only way the staff would actually do something about it ( and even then it would take them 20 mins plus) would be if we physically went down to the reception and refused to leave them until they fixed it, this didn happen only once , it happened 4 times

And on top of it the attitude from the staff was horrible , instead of helpful …
Oh yeah and on the last day there was a dead cockroach outside of our room that no one ever swept up
Save your money and don’t stay here !

2/10

Poor

28 Nov 2025

Martha

Hotel Maya Yucatan by Kavia. Merida,Yuc. bn
Review.

First of all, my compliments to the photographer. The hotel IS NOT like it shows on pictures anymore.
I DO NOT RECOMMEND IT !!!!

This hotel clearly needs maintenance badly, the first room they put us in on the top floor had a strong humidity odor, mildew growth on the ceiling, and warped floors. Definitely nothing like the pictures we saw on Expedia.
Shame on Expedia as well, for not checking what they are selling !

I will not even mention their silly excuse at the front desk about our complaint of the room condition…However, they moved us to another room, and let’s say it was “a little better”, if you don't mind waiting 3 days for them to replace the shower head, while you have to shower with the water coming out of the broken side of the shower head (actually, the videos that we have of the shower are kinda funny)

Anyway, my advice to everyone that reads this review is NOT TO STAY IN THIS HOTEL.
On top of everything, the night before our check out, some of our things were missing…
I do have to say, however, the people in the hotel were nice. My guess is, there is a serious management problem.

There are MANY little hotels nearby, cheaper and way better. The only reason we didn’t move out was because our daughter had an operation in Merida, which was the only reason for our visit.

Kindly
The guest you will never see again.

Leisure Partner

4/10

Poor

18 Nov 2025

Margarita

The towels were old. The door look like was broken into. We had to be asking for floor mat for the bathroom every day. No comfortable mattress just look like a boxspring..

Leisure Partner

4/10

Poor

12 Nov 2025

jose

The area wa ok,but poor property maintanace ,small rooms,bad condition of the tiles woodlike floor scratced and uneven.

4/10

Poor

11 Nov 2025

Laura

Unfortunately my experience at this hotel was not good, although the staff was very friendly and helpful, the cleanliness of the room was bad, I found a cockroach on the floor in the shower, the drain in the shower was clogged up, you could see the dirt on the floor behind the toilet, also my friend had to move the bed looking for an earring and she noticed a lot of debris under the bed.
There were issues opening the door with the keycard.

Business_and_leisure Friends

6/10

Pleasant

07 Nov 2025

Francois

Friendly staff, the room needs upgrading and not very clean.
We had the worst room facing calle 58, disco across the street with music till 3am.

Partner

4/10

Poor

03 Nov 2025

Priscella

Obviously the picture on the website was taken many many years ago. Room was old and very dirty. AC didn’t work properly couldn’t adjust temperature so when it was on , it was freezing cold. Patio door didn’t lock and it opened onto the rooftop which was accessible from the street. The wall beside the toilet hadn’t been cleaned in years with urine stains and whatever else running down it. The closet reeked of mildew ( so we kept our clothes in the suitcase) and there was a really large black mark ( about a foot long and 6 inches wide) on the wall underneath the tv that suspiciously looked like mold!
On the other hand the staff were friendly and accommodating but unfortunately we will never stay there again or recommend it anyone!

Leisure Friends

10/10

Exceptional

31 Aug 2025

Luis Raul

Muy centrico y em staff atento

4/10

Poor

16 Aug 2025

Yoel

.

8/10

Excellent

27 Jul 2025

Gustavo

The hotel was good and the staff was friendly.

Leisure Family

4/10

Poor

25 May 2025

Jorge

Not a good experience

The location is good. However the hotel is really old and outdated, no coffee or water to drink inside the room.
I will definitely not coming back.

Friends_and_family Family

6/10

Pleasant

06 Apr 2025

Ricardo

Ok for the price!

Leisure

6/10

Pleasant

30 Mar 2025

hector

Close to the restaurantes and shopping area.facilites dont work properlie air codtioner bad sink had water liking no dining area,door lock got stuck very often

Leisure Self

6/10

Pleasant

19 Feb 2025

Dinorah

The hotel was not 3 stars, it ha a lot lacking for 3 stars. It was dirty, in bad conditions, they didn’t put enough towels even if I made reservations for 4 people.
They put only three bottles of water for 4 people, I had to ask for a bathroom rag.
The air conditioner was not working. We had to ask for another room and the keys were not working to open the door.

Leisure Family

2/10

Poor

25 Jan 2025

Lee

Do not book a room here !

We were disappointed with the hotel overall. At check in, there was not enough key cards to offer us more than one key. The room floors were uneven and cracked, bed sheets were not clean, there was no cups or drinking glasses available. The bathroom basin was mouldy, toilet was leaking too. The wifi was intermittent in our room and the fire bottle for our floor level 3 was locked up in a metal bin, when requesting to see the manager, he was not available.

Felt let down on this occasion from Hotels.com as I felt I was miss sold with pictures showing a fabulous accommodation.

Partner

4/10

Poor

08 Jan 2025

Sandrine

Noisy, dilapidated property.

Business_and_leisure Self

8/10

Excellent

07 Jan 2025

Ulises

Good place to stay. Affordable and convenient to go around city center. However, I found cockroaches twice walking on top of my bed. The other downside is that there is a club nearby and you can hear the loud music until around 2-3am.

Business_and_leisure Self

10/10

Exceptional

04 Jan 2025

VICTOR BICHARA

Very good and polite staff! I got mi check in right away. The rooms very clean and the people who work at the hotel are always ready to help you. Very convenient location, everything is two min. away, restos, bars, famous churches. Family ambience!

Business

10/10

Exceptional

30 Dec 2024

Rosa

It was great! The staff was very friendly and helpful. The only bad thing is that our room was next to the janitors room and they can be a bit laud in the morning

Leisure Family

6/10

Pleasant

12 Dec 2024

Beatriz

Even though we are grateful we had a room to spend the night, there are several issues to speak about. Upon arrival at Maya Hotel there were pools of water liking from ceilings everywhere, by main entrance steps, by the main door, by the hallways, even by elevators, and right before entering our rooms on the floors. When we notify receptionist, he just said, I know. In some rooms baby roaches s were spotted. In general, rooms are spacious, and beds are comfy, but clearly need re painting and keeping, walls are too dirty and spotty too.

Business_and_leisure Friends

8/10

Excellent

23 Nov 2024

Arturo

Es un super lugar

6/10

Pleasant

22 Nov 2024

Camilo

No cold water, toilet not good.

Business_and_leisure

2/10

Poor

18 Nov 2024

Verified traveler

Bad hotel

The staff were super friendly and helpful.

However the hotel needs alot of repair.

The handicap ramp to get In the hotel had been closed for a while and during our whole stay which made our 80+ year old parent have to climb some step steps to access the hotel. This is unacceptable.

We had payed the more expensive room, however the pictures on the website was not like the actual room (we arrived at 10:45pm).
When you entered the room the AC was turned off it smelled like mildew. No HOT water it took a whole day for them to fix the hot water issue.

The paint on the wooden closet was pealing off extremely bad.

The wooden floors were all warped and a trip hassard with mssing pieces .

The front door was extremely hard to open.

On the 2nd day they cut the water off in the whole building without telling anyone. This lasted over 5 hrs. The employees never even expressed concerned or informed us where to use the bathroom. Once again this is unacceptable.

The only reason we stayed was because it was late we were tired and where only there for a few days.

Friends_and_family Family

4/10

Poor

14 Nov 2024

Hilda

I didn’t like anything about this property.
We did not have blankets.
Sheets and pillow cases were stained
Inside curtains were dirty
Air conditioning was not cooling enough
Walls are filthy

Leisure

8/10

Excellent

31 Oct 2024

Gustavo

Me gusto la alberca.

Business Self

6/10

Pleasant

12 Sep 2024

Nellie

The staff here was always helpful and happy. They will clean your room every day, if you don’t want that you need to tell them. One night one of the staff members opened my room while I was inside, that was a little alarming as I hadn’t asked for any services, he said he was bringing towels in and did seem remorse that he opened the door without knocking. The room was very bland and not welcoming and I chose the upgraded king room. I ended up checking out because I wanted something more welcoming and homey. Over all this wad a nice spot close to many things to do within walking distance of many parks and attractions.

Leisure Self

4/10

Poor

09 Jul 2024

Corey D

Bad hotel, do not set yourself up for the trouble

This is not a good hotel. We had two rooms on different floors and were never able to get hot water. We selected this place because it had a gym, which was closed for renovations. First room, AC wasn’t cooling. Had to beg to be moved to a room with a working AC, but it never got cold enough for comfort. Second room, AC worked great, but leaked water all over the floor. Staff was just moderately helpful. I would not stay here again and do not recommend it.

Friends_and_family Friends

8/10

Excellent

22 Jun 2024

Gustavo

Me gusto mucho la alberca , el aire acondicionado funcionan muy bien y el staff es muy amable, y lo que no me gusto es que agunas camas ya no son comodas, los pisos ya estan deteriorados y a mi cuarto se le metio agua un dia lluvioso en general las instalaciones necesitan mas mantenimiento.

Leisure Family

6/10

Pleasant

11 Jun 2024

Gustavo

The pool

Business_and_leisure Family

10/10

Exceptional

06 Jun 2024

Ramon

It’s right next to main plaza !
You can walk everywhere in downtown!!

Leisure Family

6/10

Pleasant

28 May 2024

Shirley

The room was run down even though it said was renovated. It was cheap so you get what you pay for.

Leisure Partner

10/10

Exceptional

15 Mar 2024

Pako

.

6/10

Pleasant

26 Feb 2024

Porfirio J

El desalluno los de Restaurante no vueno

8/10

Excellent

22 Feb 2024

Sarah E

It was nice enough. One of our rooms had a cockroach but they swiftly gave us another. The last day we were there the water pipes exploded and we had no water for that entire morning/afternoon. Staff was great.

Leisure Family

6/10

Pleasant

21 Feb 2024

Johnathan

Hotel Maya Yucatan is a three star hotel and has what you would expect from a property of that level. The room and bathroom was dirty and there was construction at the hotel that was not mentioned prior.

Business_and_leisure Partner

2/10

Poor

19 Feb 2024

Kristin Jane

Horrible Experience.

Our experience here was awful. Mom and I did not get in until after midnight. Front desk tried to get our room key to work over and over, finally just gave it to us, guess what, did not work, this went on 3 times before maint. let us in, but could not leave because we still did not have a room key that worked, once into our room, it was NOT clean, floorboards coming apart and top coating peeling away, smelled like mold, sheets had stains, bathroom sink had mold growing since it did not drain. We were told we had to stay the night in that room because she could not switch us rooms that late. I slept on top of the sheets with a towel I brought. Woke up, tried to shower, no hot water, final straw. They moved us rooms to an equally dirty one. We walked a block and booked a different hotel. Tried to cancel this one and get a refund, we still have not seen any refund for 4 nights stay, we only stayed one, which I would pay for, but would like our money back for nights not stayed. Awful experience. Will not recommend.

Friends_and_family Family

2/10

Poor

04 Feb 2024

Daryl

If you need cheap, and you can live with a pigpen, this is your place…spend a little more

Leisure Family

8/10

Excellent

23 Jan 2024

david

Great little hotel for the price it’s a bit tired but staff are great and the location is great

Leisure Self

10/10

Exceptional

09 Dec 2023

Cristal

Very much enjoyed my stay the staff were super nice and welcoming and helpful .it was easy to reserve and to check in .keep in mind the price is really good but the rooms are a bit outdated but other than that ver comfortable and safe feeling .

Business_and_leisure Family

2/10

Poor

30 Nov 2023

Carlos

We stayed in this hotel for 2 nights in the middle of November 2023, I made the reservation for 3 rooms, but rooms one of them was dirty and the other one had a light that did not work. At that time our family was upset but nothing was acceptable with the situation. The attendant at the counter didn’t care about the conditions only explained what it had and no changes could be made. So they tried to fix and clean the room. For the park, our care takes time because you need to go to the lobby and ask to open if they have space. Otherwise, you are lucky to find a space near the hotel. I normally do not give any review to the hotel and let them go if they are not satisfied with us, but this time the members of staff of the hotel were rude and did not care about the service. I will not recommend this hotel or get it as the last resource.

Leisure Family_with_children

8/10

Excellent

12 Sep 2023

Sergio

I liked that the Hotel is in close proximity to the Historical Areas of Merida. Restaurants, Market and the great Cathedral was within walking distance.

Business_and_leisure Family_with_children

6/10

Pleasant

04 Sep 2023

Phil

Very convinent location. Walking diatance to city center.

Leisure Self

10/10

Exceptional

24 Jul 2023

Daniela

It was good!

Leisure Family

6/10

Pleasant

21 Jul 2023

Ramon

call to make sure all amenities are in place

The gym was sub standard, the machines were broken. No coffee or laundry as stated. Only one key per room. Floors in room cracked. Staff and pool pretty cool

Partner

8/10

Excellent

25 Jun 2023

Lee

Very good location to walk around through Merida Downtown. Good price and especially the staffs are very kind.

Business_and_leisure Partner

10/10

Exceptional

16 Jun 2023

Gustavo

Nice hotel

Business_and_leisure Family_with_children

6/10

Pleasant

31 May 2023

Jose

Ok

People at desk are not friendly.
Beds are hard.
Room and shower fixtures look old.
Cleaning lady and bell boy (older man) are very friendly and serviceful.
Hotel is three blocks away from cathedral and surrounded with shops and restaurants.

Self

8/10

Excellent

31 Mar 2023

dean

I enjoyed my stay

Leisure Self

8/10

Excellent

20 Mar 2023

dean

It was wonderful the staff was very kind as well as respected my privacy. The swimming pool was awesome

10/10

Exceptional

09 Feb 2023

Sergio

The staff was very attentive and ready to serve us. Thumbs up for Cristian who was very cordial and helpful.

Business

10/10

Exceptional

04 Feb 2023

Hugo

Its a nice place for a short-term stay close to all the downtown attractions and restaurants. It was a bit noisy, but overall it an ok property.

Leisure Family

10/10

Exceptional

03 Feb 2023

Ivan

I like that the hotel is close to everything, it’s not the most luxurious one but it the location and price is convenient.

Business_and_leisure Family

6/10

Pleasant

19 Jan 2023

Dwayne

Love the staff. No fridge in room. And no ice machine

Leisure Partner

8/10

Excellent

17 Jan 2023

kathleen

Location of hotel was great, people were nice, room was clean and large, was allowed to leave luggage after check out, elevator, air conditioning, they booked taxi for our very early departure. Did not like that the pool was a bit cloudy, there were only 3 chairs next to pool, had to ask for towels couple times, they could update all linens. over all, a nice stay.

Leisure Partner

2/10

Poor

08 Jan 2023

Pedro

Don’t stay here. The only good thing it has is the location.

Leisure Family_with_children

10/10

Exceptional

07 Dec 2022

Robin

Location, location!! to all things you would want to visit. Both the Grand Plaza and Santa Lucia Plaza are a short walk. Too many places to mention to eat or shop within walking distance. Felt totally safe walking at night. Staff are gracious and accommodating. Second time staying here. Definitely my go to when in Centro Merida. See you next trip!

Leisure Family

8/10

Excellent

14 Nov 2022

Krissy

The staff was extremely helpful. My Spanish isn't that great but we were able to communicate and get things done. The room was spacious - I was able to do yoga and not have to move any furniture. The water-pressure in the shower was amazing as was having hot-water - there was room for 2 adults easily. The gym equipment was user-friendly and well-maintained. The pool was clean and useful for doing laps.

Leisure Self

2/10

Poor

12 Nov 2022

Linda

This place is horrible. The staff is rude and they don’t help you when u need the help. The key lock didn’t work and they couldn’t open the door to my room so I waited for 3 hours and they finally opened the door but I had to change rooms the next day and with all that I forgot an apple 🍏 iPad and they said they never found anything . I will never stay there again.

Leisure Family

6/10

Pleasant

06 Oct 2022

Erick

It was good

Leisure Family

8/10

Excellent

08 Aug 2022

Bertha

Good location. Walking distance to the restaurants, business, and transportation. 2 free bottles of water daily. Restaurante by the Pool. A/C in the room.
Remember is very hot in Yucatán, no blankets, just a sheet. No coffee maker in room. No microwaves. No refrigerators in room. We did not need them since we spent most of the days in tours and everything is walking distance. I guess drinking coffee is not very popular in Yucatan. OXXO is walking distance from the hotel with multiple choices of coffee. Make sure you walk around the area at night time is a very popular area in the dark. We stayed upstairs in the 6th floor.

Leisure Family

8/10

Excellent

20 Jul 2022

Elwin

The only complaint I have is the wifi. They need to work on it. Contected to wifi without internet is not a nice feeling

Leisure Family

2/10

Poor

14 Jul 2022

Geraldine

We stay here on the second week on July, TERRIBLE clogged drain, smell in the pillows, towels are almost ripe, dirty pool, the floor has this dirty yellow foam, they ask you for ID to lend you the iron for 2 hours, you almost sign a bible to enter the hotel, but the worst of all were the mattresses I think the floor is softer we only stay 1 night of the 5, it is better to pay a little more believe, the team that works in this hotel are AMAZING they need to found other job!
PEOPLE READ ME DONT STAY HEREEEE!

Business_and_leisure Partner

6/10

Pleasant

23 May 2022

hernan

Poor quality of. Linen. Towels

Leisure Friends

8/10

Excellent

22 May 2022

Adam

Good property. Good price. Great location. Great and helpful staff. Just in need of some maintenance and updating

Business_and_leisure Family

6/10

Pleasant

09 May 2022

Rajarshi

Great location and wonderful staff but lacks basic amenities like a coffee maker, proper air conditioning and toiletries.

Leisure Partner

8/10

Excellent

15 Apr 2022

Scott

The staff were very good. Views were good from our room. Pool was good but could use a few more chairs (only 3 for all guests).
Our room could use some love. Floors were separating, the AC unit had you freezing when on. Set thermostat higher and it ran consistently. Bring a cooler with ice if you are staying a few days. No fridges or ice.
For the price and the location is was a good place to stay.

Leisure Family

8/10

Excellent

07 Apr 2022

Stephen

Terrible mattresses but overall a good choice

I had two stays, separated by a few days in Sisal. First time I had a \"newer\" room at the front; second an \"older\" room at the back. There wasn't much difference and both mattresses were terrible. Wifi wasn't great in the old room but I was as far as you could get from the router. The noticeable difference was the lack of traffic noise at the back so a trade-off: good Wi-Fi or noise. Staff were excellent and despite the negative points, I'd definitely stay again. Big pool for a hotel.

Self

10/10

Exceptional

06 Apr 2022

Aristides

A really nice experience! Definitely we’ll recommend this Hotel for the Expedia users!

Leisure Partner

8/10

Excellent

02 Apr 2022

MANUEL

This used to be a best wester property.
Hotel have seen better days and needs big time maintenance.
Mattresses and pillows are terrible.
Lower your expectations and take advatage of price,location,parking space included and 3 Cochinita tacos for breakfast
Staff (who is extremely friendly, especially door man.) will help in any matter needed.

Leisure Partner

2/10

Poor

24 Mar 2022

Leea

Very old and damaged baseboards, floors. Super old towels and sheets, the blanket was very old and stained. Bed mattress is hard. Too bad for the price 😆

Leisure Self

8/10

Excellent

08 Mar 2022

jean rene

Good deal, good spot

The stay was ok, it was good for the price, the location was great, I could go all over where I needed to by foot, stores and restaurants 5 minutes away walking

Self

10/10

Exceptional

05 Mar 2022

Uriel

Affordable and good place to stay
Would return in the future

Leisure Family_with_children

10/10

Exceptional

23 Feb 2022

Martin

Older hotel close to Centro. Well maintained and clean. Very friendly staff. Nice pool and patio. Simple but well equipped rooms (reading lamps, shelf style bed stands and desk. Very comfortable place.

Leisure Partner

8/10

Excellent

20 Feb 2022

Brenda

Staff was very friendly and helpful.

Leisure Self

8/10

Excellent

19 Feb 2022

david

Great location super helpful friendly staff,it’s a bit faded but the price reflects that,pool is great ,gym is iffy but rooms are fine it’s walking distance to main square and Santa lucia park is 2 mins
Walk ,I would definitely return here,wifi is up and down but so are most hotels here,

8/10

Excellent

17 Feb 2022

mangirdas

Not so good as in fotos

8/10

Excellent

16 Feb 2022

Ginger

Very conveniently located hotel near city parks and restaurants. Very helpful staff. Lovely pool area.

Leisure Partner

8/10

Excellent

11 Feb 2022

Lee

Not Bad

Friendly staff, good location but poor WIFI service

Self

10/10

Exceptional

07 Feb 2022

Sireesha

Amazing value for money

It was a great stay with amazing value. It was very close to the main square so we could happily walk around after parking our car. Highly recommend

Partner

2/10

Poor

02 Feb 2022

Jose Luis

Not good at all
Sorry

Leisure Family

10/10

Exceptional

02 Feb 2022

Randal

Hotel in Historic Center

Nice large hotel in the Historic Center. Close in to everything. Very helpful staff. Decent WI FI.

Self

10/10

Exceptional

23 Jan 2022

Dayna

The location is fantastic and the staff is super helpful and nice.

Business_and_leisure Partner

8/10

Excellent

18 Jan 2022

Nigel

4 night stay

I stayed here 4 nights. The hotel is conveniently located and was good value. My room needed a bit of renovation but was comfortable enough.

Self

8/10

Excellent

18 Jan 2022

Christian

Property is in good condition

Business_and_leisure Self

10/10

Exceptional

13 Jan 2022

Martin

Just perfect for our quick visit to Merida. The location can’t be beat close to the Centro, many restaurants and shops close by. The parking area is not large but is right next to the hotel. They may have an overflow lot somewhere but we did not have to use it or see it. The rooms are simply furnished but had everything we needed and liked (thick curtains to block out light and sound among other things.). There were a noisy group of young (foreign)tourists that came in around midnight that talked loud and dived into the pool well after the 10:00 PM closing time. I guess one of the risks of staying in a reasonably priced conveniently located hotel. Hotel staff was young, friendly and helpful. I highly recommend Hotel Maya Yucatán to any thrifty tourists (probably good for Mexican business people too, I would think.).

Leisure Partner

8/10

Excellent

07 Jan 2022

Livier

I like it because is so close to the center of old Merida.

Business_and_leisure Family

8/10

Excellent

02 Jan 2022

Yvonne

Good stay

The hotel has 2 different parts. The old one has two floors and is facing the pool. Rooms are small and it is noisy if there are kids running around. We stayed at the tower on the 6th floor. Our room was modern, spacious and quiet. Hotel, toilets and room were clean. Reception service very pleasant. Location perfect.

Partner

8/10

Excellent

31 Dec 2021

Takeshi

Water drainage wasn't good after the shower.
Other than that, staffs are friendly and supportive.

Leisure Family

8/10

Excellent

29 Dec 2021

Brian Todd

overall, nice place.

Overall, a nice stay. Good value. Really nice breakfast. The room was dated. I would stay again.

Partner

10/10

Exceptional

29 Dec 2021

Luis

Greatness

We loved it, an amazing place to stay

Partner

10/10

Exceptional

24 Dec 2021

Josselin

Friendly staffs!! Approachable and sufficient work

Leisure Self

10/10

Exceptional

14 Dec 2021

Miguel

Buena opcion, comodo y bien ubicado ademas de un excelente servicio por parte del personal

Business_and_leisure Family

8/10

Excellent

30 Nov 2021

Rafael

Limpio, amable y seguro, cerca del centro y muy conveniente

Business Self

10/10

Exceptional

22 Nov 2021

John

An excellent choice for the price and location. Do not expect the Four Seasons, but it's clean, affordable, nice pool, great staff, and great restaurant.

Leisure Family_with_children

6/10

Pleasant

13 Nov 2021

DANIEL

Staff was willing to help in everything I asked, but were not abled to because there was shortage of appliances. For example glasses to drink something while in the room. Yes, there are no glasses in the room, nor blankets. They did have blankets though when I asked for them.

Leisure Family_with_children

8/10

Excellent

30 Oct 2021

Larry

Wonderful helpful staff, Alex always had a smile and was great!

Leisure Partner

10/10

Exceptional

29 Oct 2021

Mark

The staff were great with me. Even provided a coffee maker and mug for my room, though I had to buy my own coffee .
Wifi was ok, but really sketchy sometimes. Made it difficult and unstable during peak times for vmeetings. Everything worked fine, only 1 english TV channel, CNN, if that's a worry for you.
Would definitely return again if the price was right.

Leisure Self

8/10

Excellent

21 Sep 2021

Larry

Staff was good, Alex always had a smile! The pool should be cleaned and there are only a few chairs at the pool! A few times there seemed to be a beer party with loud music at the pool!
Room was basic and good cleaning each day! The one TV channel in English was CNN but then it quit working!!

Leisure Partner