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Piedra de Agua Boutique Hotel
Merida - Yucatan · Mexico
Calle 60 N 498View location
8.2/10Excellent220 Reviews
Cleanliness9.0/10 9.0
Service8.8/10 8.8
Comfort7.8/10 7.8
Condition8.4/10 8.4
Amenities8.4/10 8.4
See all ratings- Business hotels
- Hotels with charm
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Piedra de Agua Boutique Hotel
This boutique hotel, nestled between Calles 59 and 60 in Mérida's historic heart, offers an ideal base for exploring the city's treasures, including the nearby cathedral. Restaurants, bars, and shops are within easy reach, and a taxi rank sits adjacent to the hotel.
The Uxmal archaeological site is approximately 81 km south, while Chichen Itza is 112 km away. The airport is a convenient 16 km from the hotel.
Housed in a beautiful 17th-century building showcasing Baroque architecture, the hotel offers 20 rooms across two floors: 10 single rooms, 8 double/twin rooms, and 2 suites.
Guests enjoy 24-hour reception and check-out services, a hotel safe, currency exchange, a terrace, a bar, a restaurant, WLAN internet access, room service, laundry service, and on-site parking. A kids' club provides entertainment for younger guests. All rooms boast high ceilings and elegant decor, offering comfort and privacy.
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Suites include bathrooms with showers, hairdryers, satellite/cable TV, internet access, minibars, and safes. Individually regulated air conditioning is standard. Guests can enjoy the outdoor swimming pool, sun terrace with loungers and parasols, and a well-equipped gym. A variety of massage and spa treatments are also available.
With a stay at Piedra De Agua Hotel Boutique Mérida, you'll be centrally located in Mérida, steps from Mérida Cathedral and 13 minutes by foot from Paseo de Montejo.
This spa hotel is 1.7 mi (2.7 km) from Yucatan International Convention Center and 5 mi (8.1 km) from Yucatán Siglo XXI Convention Center. Make yourself at home in one of the 20 guestrooms featuring minibars and LCD televisions.
Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include complimentary bottled water and ceiling fans, and housekeeping is provided daily. Featured amenities include complimentary wired internet access, express check-in, and express check-out.
A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Smoking areas
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
No elevators
Events/parties not allowed
LGBTQIA+ friendly
Private host property
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Cashless transactions are available
Important information
-
You need to know
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Onsite parties or group events are strictly prohibited
- Long-term renters welcome
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Fee for full breakfast: approximately MXN 220 for adults and MXN 180 for children
- Airport shuttle fee: MXN 450 per person (one-way)
- Airport shuttle fee per child: MXN 450 (one-way)
- Self parking fee: MXN 200 per day
- Valet parking fee: MXN 200 per day
- Spa fee: MXN 1500 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Hidalgo Park
0.1 km / 0.1 mi
Mérida Cathedral
0.1 km / 0.1 mi
Pasaje de La Revolución
0.1 km / 0.1 mi
Plaza Grande
0.2 km / 0.1 mi
Universidad Autónoma de Yucatán
0.2 km / 0.1 mi
Museo de Arte Contemporáneo Ateneo de Yucatán MACAY
0.2 km / 0.1 mi
Statue of Hideyo Noguchi
0.2 km / 0.1 mi
Jose Peon Contreras Theater
0.2 km / 0.1 mi
Municipal Palace of Merida
0.2 km / 0.1 mi
Centro Cultural El Olimpo
0.2 km / 0.1 mi
Museo Casa Montejo
0.2 km / 0.1 mi
Parque Santa Lucía
0.4 km / 0.2 mi
House of Culture of the Mayab
0.5 km / 0.3 mi
Casino La Cima
0.5 km / 0.3 mi
Museum of the City of Merida
0.6 km / 0.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2006
- Total number of rooms: 20
- Number of floors (main building): 3
- Number of floors (annexe): 3
- Single rooms: 10
- Double rooms: 6
- Suites: 2
- Studios: 2
- boutique hotel
- American Express
- MasterCard
- Visa
Show 61 more facilities & services
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Harbour
- Beach
- Golf course
- Entertainment Area
- Wheelchair-accessible
- Car parkExtra charge
- GarageExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Mobile phone coverage
- Wi-fiExtra charge
- Car hireExtra charge
- Transfer serviceExtra charge
- Secure parkingExtra charge
- Valet parking
- Airport ShuttleExtra charge
- Room serviceExtra charge
- Laundry serviceExtra charge
- LaunderetteExtra charge
- Multilingual staff
- Bellboy service
- Hotel safe
- Currency exchange facilities
- Shop
- Garden
- Terrace
- Concierge
- Sun terrace
- Luggage room
- Clothes dryer
- BarExtra charge
- Restaurant: 1
- Non-smoking area
- Smoking area
- Highchairs
- Poolside snack bar
- PrinterExtra charge
- Business centreExtra charge
- Outdoor freshwater pool: 1
- Sun loungers
- MassageExtra charge
- Spa treatmentsExtra charge
- Spa centreExtra charge
- Breakfast
- Continental breakfast
- Hot breakfastExtra charge
- Breakfast a la carteExtra charge
- À la carte lunch
- Set menu lunchExtra charge
- À la carte dinnerExtra charge
- Breakfast and dinnerExtra charge
- Breakfast and lunchExtra charge
- LGTBIQ friendly
- Early Check-in
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
B2
Breakfast For Two Guests
This meal plan may be available depending on the selected room/rate.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SINGLE KING SIZE BEDSINGLE • KING SIZE BED • 1 Bedroom • 6 m²SGL.KG
Room overview
Non-smoking room- Room size
- 6 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Safe
- Individually adjustable air conditioning
- Minibar
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
Show all 11 amenities
- Housekeeping
- Outdoor swimming pool
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPiedra de Agua Boutique Hotel
SINGLE KING SIZE BED
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 6 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SGL.KG
Room amenities
- Safe
- Individually adjustable air conditioning
- Minibar
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
- Housekeeping
- Outdoor swimming pool
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO PresidentialSTUDIO • PresidentialSTU.6S
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPiedra de Agua Boutique Hotel
STUDIO Presidential
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Room code: STU.6S
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE PresidentialSUITE • Presidential • 1 Bedroom • 38 m²SUI.6S
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Room amenities
- Shower
- Housekeeping
- Wi-fi
- Safe
- Individually adjustable air conditioning
- Minibar
- TV
- Direct dial telephone
Show all 10 amenities
- Hairdryer
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPiedra de Agua Boutique Hotel
SUITE Presidential
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 38 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Room code: SUI.6S
Room amenities
- Shower
- Housekeeping
- Wi-fi
- Safe
- Individually adjustable air conditioning
- Minibar
- TV
- Direct dial telephone
- Hairdryer
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPiedra de Agua Boutique Hotel
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPiedra de Agua Boutique Hotel
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPiedra de Agua Boutique Hotel
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE PREMIUMQUADRUPLE • PREMIUMQUA.PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPiedra de Agua Boutique Hotel
QUADRUPLE PREMIUM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: QUA.PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIUM QUEEN BEDDOUBLE • PREMIUM QUEEN BEDDBL.PI-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPiedra de Agua Boutique Hotel
DOUBLE PREMIUM QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PI-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO DELUXE KING BEDSTUDIO • DELUXE KING BEDSTU.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPiedra de Agua Boutique Hotel
STUDIO DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE PREMIUMSUITE • PREMIUM • 1 Bedroom • 18 m²SUI.PI
Room overview
Non-smoking room- Room size
- 18 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room amenities
- Safe
- Hairdryer
- Direct dial telephone
- Shower
- TV
- Bathroom
- Balcony
- Wi-fi
Show all 15 amenities
- Bathrobes
- Fan
- Minibar
- Cable TV
- Housekeeping
- Individually adjustable air conditioning
- Ironing set
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPiedra de Agua Boutique Hotel
SUITE PREMIUM
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 18 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.PI
Room amenities
- Safe
- Hairdryer
- Direct dial telephone
- Shower
- TV
- Bathroom
- Balcony
- Wi-fi
- Bathrobes
- Fan
- Minibar
- Cable TV
- Housekeeping
- Individually adjustable air conditioning
- Ironing set
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE CAPACITY 2SUITE • CAPACITY 2 • 1 Bedroom • 32 m²SUI.C2
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Room amenities
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
- Housekeeping
- Fan
- Toiletries
- Wi-fi
Show all 13 amenities
- Safe
- Individually adjustable air conditioning
- Ironing set
- Minibar
- TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPiedra de Agua Boutique Hotel
SUITE CAPACITY 2
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Room code: SUI.C2
Room amenities
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
- Housekeeping
- Fan
- Toiletries
- Wi-fi
- Safe
- Individually adjustable air conditioning
- Ironing set
- Minibar
- TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPiedra de Agua Boutique Hotel
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Piedra de Agua Boutique Hotel
100
reviews shown
Sanmukh Rao
Enjoyed the pool a lot with a bar next to it.
Free breakfast option was good too!
Free breakfast option was good too!
Jose
Great location, the staff is super friendly and helpful!!
Michael
Overall great stay. The staff was friendly and helpful. The property was beautiful and clean. The location was exceptional.
Ted
The main strength of Piedra de Agua is its staff.
Yes-the building is lovely, classic, a great blend of old and new and the amenities were great from the soaps to the linens to the towels.
But the best part of the stay was the attitude of and the treatment by the incredible staff.
Daniel made us feel like family and seems to have trained the staff very well.
Melanie, Jessica?, Hansen, and Oliver in Maintenance were friendly, engaging and super helpful.
We look forward to our next visit to Merida and our next stay at Piedra de Agua.
Thank you so much for a wonderful stay
Yes-the building is lovely, classic, a great blend of old and new and the amenities were great from the soaps to the linens to the towels.
But the best part of the stay was the attitude of and the treatment by the incredible staff.
Daniel made us feel like family and seems to have trained the staff very well.
Melanie, Jessica?, Hansen, and Oliver in Maintenance were friendly, engaging and super helpful.
We look forward to our next visit to Merida and our next stay at Piedra de Agua.
Thank you so much for a wonderful stay
sara l
Such a beautiful hotel, just steps from the town center.
The staff was so kind and helpful. I would absolutely stay there again.
The staff was so kind and helpful. I would absolutely stay there again.
James
I was incredibly disappointed with the Melida Hotel. I booked this hotel through your site and was incredibly disappointed. All the advertising was exaggerated.
Vincent
Great service but the room and facilities were definitely lacking compared to the images.
Marcela
El personal muy amable pero en la habitación no había agua caliente y en clima no funcionaba bien
K E
Update and clean. Hotel is sold as luxury but only has the facade of luxury.
Mauricio
Cuentan con valet parking pero no se menciona que el estacionamiento está a dos cuadras la puerta de nuestro cuarto aunque se podía cerrar con seguro se podía abrir sin la llave con todo y el seguro puesto nos comentaron que eso solo lo podrían arreglar hasta mañana el día que nos íbamos
Kristin Lynn
Wonderful stay clean and beautiful
The breakfast was great we had avocado toast the first day that was the best but sadly they were out the rest of our stay
Easy walking to everything
They mentioned a anniversary surprise but even without that presented during
Our stay we felt like special guests daily
The breakfast was great we had avocado toast the first day that was the best but sadly they were out the rest of our stay
Easy walking to everything
They mentioned a anniversary surprise but even without that presented during
Our stay we felt like special guests daily
Victoria
I paid extra for the presidential suite for the tub, and on the first night there was no hot water for a bath or a shower. The TV was not functional, and there were noisy guests outside my room at 2-3 AM. The hotel is already on a busy street and has city/street noise but waking up in the middle of the night to the people being loud with no consideration of other guests made it impossible to get a full night’s sleep. Overall it was a beautiful hotel but clearly outdated with its plumbing and infrastructure. Only AC units no central AC, and no hot water is very disappointing for the price that I paid for this boutique hotel.
Armando
The location is great, the hotel is so charming, the service was great and the food too
Daniel
Ballet parking service needs to improve a lot .
Adriana
This charming boutique hotel boasts an unbeatable location, exceptional service, and a splendid array of amenities! Merida is filled with kind-hearted and warm individuals; we felt embraced by the welcoming atmosphere wherever we ventured! Hansel greeted us each day with a radiant smile and offered invaluable recommendations for delightful local bars and exquisite restaurants. We are truly grateful for the wonderful experiences we had!
Verified traveler
Great location
Perfect location. We were able to walk to most of all the location that we wanted to visit. Nice little pool! Customer service was great. Our bathroom was a bit to small other than that it was perfect!
Carina
The location was perfect. The hotel was lovely and the staff was beyond helpful and friendly. Absolutely loved it. We would definitely stay there again.
Sergio
Walkable for shopping safe dining options
Rosa
If you are looking for beautiful old world style property with lush gardens and courtyards. This is the place.
martin
Is not bad but for the price need more service room like drinks in the Cooler nothing the have in the door more safe
Laura
Pésima experiencia! Lejos de ser un hotel boutique. Demasiado ruido, sin elevador, sin ac en las áreas generales, el menú y room service muy pobre.
No es recomendable irte por recomendaciones pésima opción .
No es recomendable irte por recomendaciones pésima opción .
Bridget
We really enjoyed our stay. Great location, very close to everything. Property is beautiful and well maintained. Staff are friendly and helpful. You should be aware of the street noise though. We slept with a sound machine which made it no problem. Location was worth the trade off. Double shutters to balcony door blocked out all natural light during the day, so it's all all or nothing situation. We kept them closed all the time to avoid letting bugs in. Also, there is no elevator, but the staff was happy to carry luggage upstairs for us. Valet was not always available, so we sometimes had to walk to/from the parking lot a few blocks away. I'm providing this feedback just to help future guests be prepared. I would still recommend this hotel when staying in Merida.
Patricio
Excelente
Carmen
We loved the Piedra de Agua Hotel!! LOCATION LOCATION!!! Located 1/2 block from Plaza de Armas/Catedral, shopping and great restaurants.
Staff at hotel was awesome, they went beyond to make us feel comfortable, provide us with lots of area details, they even accompany us to the church were we had a wedding. Food was great!!! People cooking and serving us were incredible!!! LOVED EVERYTHING ABOUT IT!!
Staff at hotel was awesome, they went beyond to make us feel comfortable, provide us with lots of area details, they even accompany us to the church were we had a wedding. Food was great!!! People cooking and serving us were incredible!!! LOVED EVERYTHING ABOUT IT!!
Siobhain
A wonderful historic boutique hotel beautifully situated just a block from the main square. The staff were fantastic and very helpful. We were very comfortable and happy with our stay.
Alyushka
Lovely stay. Would definitely recommend!
Lettice
Very good experience - nice city hotel with friendly team. You get a nice view of the cathedral from the outside bar. The hotel were very responsive to our restaurant recommendation requests and organised us a private driver for a tour who we loved and was very affordable. The room and bathroom was small but fine if you’re out and about and everything was clean and comfy. Great location!
Tonia
The hotel was very pretty and convenient from downtown. It was hard for older people. Didn't have an elevator and no one could speak any English. Food was okay. Very limited choices of food on the menu.
Francois
Great staff, no upgrade, very beautiful hotel in great location
Paola
The staff was amazing and friendly & the location was perfect!
Reynaldo
Super friendly, love it
Kelly
Beautiful property and wonderful staff. Will definitely go back.
Gabrielle
Lovely hotel, not terribly attentive staff
convenient location
convenient location
Adam
Great staff… Cool Hotel
Daniel and Hansel were incredible and I truly recommend you get to know them as they will ensure you have all that you need.
Neil
Beautiful building in a very good location in central Merida. The staff is fantastic.
Juan
Nice central patio and rear garden,
bathroom is very small and unsafe,
they provide only 2 bottles of water,
they don't provide coffee for the coffee machine,
burned iron machine,
noisy and light intrusion.
No parking, you pay $160 pesos per night.
Servers are not trained nor supervised.
Room service is good.
bathroom is very small and unsafe,
they provide only 2 bottles of water,
they don't provide coffee for the coffee machine,
burned iron machine,
noisy and light intrusion.
No parking, you pay $160 pesos per night.
Servers are not trained nor supervised.
Room service is good.
JOVANA America
The hotel location is next to the colonial buildings and plazas. It's a very walkable location. There are wedding receptions in the hotel during the weekend so the noise is loud.
Pat
Awesome
Jaime Alberto Contreras
Excellent location. All within walking distances. But nothing else makes it worth the high price. The place is in need of great repairs everywhere. I know that an old building has a charm and is expected to see \"age\" on everything but the repairs and upgrades made are not made by professionals. I saw that while we stayed: paint job of the main entrance made by average people not paying attention to guests. Rooms are really small, even when I paid for a VIP room. The bathroom was very uncomfortable since we had no leg room. Shutters hard to open and close. Coffee maker had bugs inside, good thing thay had no coffee to brew. But the staff was friendly.
Antonio
Great Place to stay
Excellent service and super friendly staff. Very comfortable room.
Darina
Excellent
Hotel is beautiful service excellent highly recommend in the center of Merida.
Yosnina
Great location, bit noisy, very friendly staff
Obed Raul
El staff servicial, el lugar excelente para transportarte a pie a los diferentes puntos que ofrece la cd.
Sergio Adan Franco
We were greeted with a big smile at check in with a sincere happiness professionalism by
Hansel and Ingrid they show us to the room beautiful room very cleaned and trust me when I say clean I check everything. Breakfast man and cleaning staff so friendly. Restaurant night life bars shopping just steps away from the hotel perfect location in Merida super safe .
Very quiet hotel even if it’s on the busy street.
Hansel and Ingrid they show us to the room beautiful room very cleaned and trust me when I say clean I check everything. Breakfast man and cleaning staff so friendly. Restaurant night life bars shopping just steps away from the hotel perfect location in Merida super safe .
Very quiet hotel even if it’s on the busy street.
Carlos
The staff is fantastic. They are very friendly and accommodating. The only “negative” point is parking as it is 3 blocks away. They do valet for you though.
Claudia Emilia
We had a great experience the place is personal and the service was great.
Salvador
The property was extremely Hot!!!!!!!!!!!! They didn’t have any type of air conditioning when you walk into where they have the restaurant and rooms. You have to go up the stairs there’s no elevator because it’s an old home. It would be nice if they would go and turn on the AC unit way before you arrive. They did hold our luggage while we went out and about but unfortunately we had some chocolates we had purchased and they were all melted bcuz they also had the luggage in an area where it wasn’t air conditioning. The employees were nice. We got a room by the Main Street and the noise wasn’t bad at all. I’m just happy it was only for a night. I don’t recommend it. The room
Was small and bathroom as well.
Was small and bathroom as well.
Verified traveler
Best hotel I’ve ever been to!
Incredible- huge beautiful rooms. Perfect service. Really reasonable couple’s massage. Great pool, food, AC. Can also exchange money here and get airport transfer
Linda
Good location nice house
Noemi
Estancia agradable
El hotel muy bonito Tenía terraza con vista a la calle. Lo único malo es que no hay elevador. Pero en lo demás todo muy bien. La alberca no la usamos porque el clima NO lo permitió había lluvia. Pero muy céntrico. Recomendable.
elisandro
Excelente service from recepciónest , Daniel at the bar , the waiters excellent service ,
ILEANA
El estacionamiento está lejos, si consideras que el clima es muy caluroso.
No tienen disponible el valet parking todo el tiempo.
No tienen disponible el valet parking todo el tiempo.
Lilia
The service was excellent! Very nice hotel!
Linda
They forgot the coffee for 2 days
No upgrade
They forgot 2 times my request for my massage and I ended up giving up - reception
Beautiful casona hotel modern meet traditional , the person showing me the room when I arrived was really nice
Clean pool and clean rooms and good internet , the room is fine but did t get my benefits upgrade
No upgrade
They forgot 2 times my request for my massage and I ended up giving up - reception
Beautiful casona hotel modern meet traditional , the person showing me the room when I arrived was really nice
Clean pool and clean rooms and good internet , the room is fine but did t get my benefits upgrade
Bella
I had a fantastic stay at this Hotel. The staff were incredibly attentive and friendly, the rooms were impeccably clean, and the service was quick and efficient. Highly recommend!
Fernando
No AC on lobby area, no elevator 23 steps to 2nd floor
vicky
This is a beautiful place to stay at. Walking distance to everything! Staff was very friendly specially Jesus. He was so sweet that he even walked us to a destination near by to show us.
Carla
Rooms that faced the street were awfully noisy, and we could not sleep.
On the other hand, we used the valet parking. One day, we couldn't use our car because the valet was not in the hotel and couldn't tell us when he would return. The next day, when we were leaving, they couldn't get the car keys (since they were in the security box and didn't have the keys for the security box). We had a very tight schedule since we were leaving for the airport and needed to return the rented car. They refused to call a locksmith because they couldn't pay for it. After 40 min of looking, they found the keys, and we could leave, but we almost lost our flight. Our stay at this hotel was miserable, a terrible experience.
On the other hand, we used the valet parking. One day, we couldn't use our car because the valet was not in the hotel and couldn't tell us when he would return. The next day, when we were leaving, they couldn't get the car keys (since they were in the security box and didn't have the keys for the security box). We had a very tight schedule since we were leaving for the airport and needed to return the rented car. They refused to call a locksmith because they couldn't pay for it. After 40 min of looking, they found the keys, and we could leave, but we almost lost our flight. Our stay at this hotel was miserable, a terrible experience.
Pablo
I had a bad experience with this property. The main reason was that the rooms on the side of the street have a lot of sound of construction (which continues into the night) or general sound street later on, to the point where it's hard to sleep. The room does not have a safe.
My main concern was with the valet parking. One day, we were unable to use the car since the person in charge of it was not around, so we had to spend a significant amount in taxis to make up for it. On the day of check-out, the hotel staff had placed our car key in a safe, and could not find the key to the safe. They were unwilling to call a locksmith, which they should have done at their expense since this was their mistake. We ended up leaving over 40 minutes later than we wanted due to this, until they finally found the key.
Other than that, the decor is nice, the hotel is clean, and the restaurant is good (but overall I would recommend against staying in this hotel).
My main concern was with the valet parking. One day, we were unable to use the car since the person in charge of it was not around, so we had to spend a significant amount in taxis to make up for it. On the day of check-out, the hotel staff had placed our car key in a safe, and could not find the key to the safe. They were unwilling to call a locksmith, which they should have done at their expense since this was their mistake. We ended up leaving over 40 minutes later than we wanted due to this, until they finally found the key.
Other than that, the decor is nice, the hotel is clean, and the restaurant is good (but overall I would recommend against staying in this hotel).
Ina
Unprofessional staff and management who take advantage of customers.
We had a very disappointing experience.
We had a very disappointing experience.
Gianina
Beautiful hotel, with friendly staff.
Chris
Friendly staff, location is good and property is clean, though there were times no one was at the front desk for extended periods. Some amenities (e.g., shampoo) were missing, and the water shut off twice while I was there (I was told it wasn't just that hotel that was affected however) which meant I couldn't take a shower. Nevertheless, overall good experience.
Arberto
The property is very beautiful and the staff is very friendly.
Verified traveler
This is a somewhat charming hotel, well-situated in the center of Merida, but is very far from being a four-star hotel. Rooms are much smaller than advertised, the bathrooms have no air conditioning, and the front desk is not a true 24-hour front desk. If you arrive back to the hotel after 11 or 11:30pm, you have to text the hotel via WhatsApp to have someone come and open the door for you, often waiting over 5 minutes on the street to have someone come.
In my opinion, this is really just a two-star hotel that just has a great location. That being said, most of the staff were very nice and helpful, minus the hotel manager…who was not whatsoever.
In my opinion, this is really just a two-star hotel that just has a great location. That being said, most of the staff were very nice and helpful, minus the hotel manager…who was not whatsoever.
Jesus Francisco
Excelente ubicación para recorrer el centro histórico de Merida
Hiram
Todo
S. Angelica
Great location, great service and great food. I will definitely come back
Jean Pierre
A beautifully jewel in Merida, a fantastic city. Service is first class and excellent cuisine with Chef Alfredo. Local could not be any better at half block from Plaza Mayor and Catedral, the old town section with beautiful
Architecture
Architecture
Cinthia
The staff was amazing. They assisted us with directions, taxis, and COVID testing to name a few things. Great service Piedra de Agua!
Sanam
A wonderful boutique hotel centrally located by the downtown square in Merida. Walking distance to everything you need from dining to museums, cathedrals, and shopping. Safe at night as well; we walked around a lot! Very kind and helpful staff.
Karina
El hotel es una casa antigua preciosa, la limpieza excelente y sobre todo lo a.able del personal. Muchos restaurant es y cosas para hacer. Me encanto todo!!!! Voy a volver
Eva
Muy bonito y central
Hotel precioso en medio del centro pero con privacidad. Lugar romántico para pasarla bien. Arquitectura colonial modernizada. El chef tiene súper buen sazón!
Mindy
I was excited to stay at this hotel, but it turned out to be a not-so-dream vacation.
After returning from the beach one evening, I realized a ring was missing from my room. I reported it to the front desk in the hopes that maybe it was just an accident, taken from my room when the water glass I left it in was picked up by housekeeping.
However, after tearing my room apart to look for it, realized that a second box full of other jewelry was ALSO missing. My assumption is that they went missing at the same time, but I just didn't realize.
I reported the other missing items and asked if I should file a police report. The front desk staff kept saying the manager wanted to speak with me and to just wait. The night before I left, I asked if she was in, she wasn't, but they assured me she would be there in the morning. Of course, she ended up \"coming in late that day.\" It definitely feels like she was avoiding me now.
I emailed the hotel when I got home and the response I got was that \"they weren't responsible\" and didn't offer me even a small refund as an apology.
Staying at this hotel really put a damper on my trip, as I just did not feel comfortable. I didn't use any of the amenities because who wants to really be somewhere where you feel like you've been violated?
So I'd think twice before booking this hotel. There are plenty others in the area. Probably even cheaper!
After returning from the beach one evening, I realized a ring was missing from my room. I reported it to the front desk in the hopes that maybe it was just an accident, taken from my room when the water glass I left it in was picked up by housekeeping.
However, after tearing my room apart to look for it, realized that a second box full of other jewelry was ALSO missing. My assumption is that they went missing at the same time, but I just didn't realize.
I reported the other missing items and asked if I should file a police report. The front desk staff kept saying the manager wanted to speak with me and to just wait. The night before I left, I asked if she was in, she wasn't, but they assured me she would be there in the morning. Of course, she ended up \"coming in late that day.\" It definitely feels like she was avoiding me now.
I emailed the hotel when I got home and the response I got was that \"they weren't responsible\" and didn't offer me even a small refund as an apology.
Staying at this hotel really put a damper on my trip, as I just did not feel comfortable. I didn't use any of the amenities because who wants to really be somewhere where you feel like you've been violated?
So I'd think twice before booking this hotel. There are plenty others in the area. Probably even cheaper!
Loretta
Room was so small. Did not have ANY place to unpack even a small suitcase. Shower water was always cold and bathroom was so small there wasnr a place to lay a toothbrush down.
David
Todo excelente
Marcelino
Muy bonito, el personal muy atento, empático, amable y acomedido.
Ellery
Si
Juan G
No hice uso
Gerardo
Excelente servicio del personal. Teníamos una boda y necesitábamos una costurera para ajustar una prenda de vestir y ellos mismos se encargaron de llevar la prenda y entregárnosla ese mismo día.
Sandra Ivette
Tuvimos varios inconvenientes desde la llegada. El primer día el agua del baño no se iba por la coladera y lo reportamos. El segundo día nos quedamos sin agua toda la noche y nunca tuvimos acceso al internet de la habitación.
El hotel es bonito y la ubicación excelente, pero eso significa que la habitación es ruidosa por las noches. Por el precio esperábamos mucho más, pero nos quedó a deber.
El hotel es bonito y la ubicación excelente, pero eso significa que la habitación es ruidosa por las noches. Por el precio esperábamos mucho más, pero nos quedó a deber.
Virginia
Mi experiencia en el Hotel Casa de Piedra fue francamente decepcionante y muy por debajo de lo que se espera —y se paga— por un lugar que se presenta como “hotel boutique”.
La habitación que se ofrece como premium es muy pequeña, con una distribución poco funcional. El baño resulta incómodo. La regadera se tapa, el agua se desborda y termina inundando el piso del baño. Además, hay claros problemas de humedad, manchas y un mantenimiento deficiente en todas las áreas del hotel.
El hotel anuncia servicios que no están realmente disponibles. El menú ofrecía jugos que simplemente no tenían. También se promociona un spa, pero aun solicitando el servicio con un día de anticipación, nos informaron que no había disponibilidad. Esto genera una sensación constante de falsa promesa.
Las áreas comunes y la entrada —como se aprecia en las imágenes— lucen descuidadas, sin el encanto, el detalle ni el cuidado que definen a un verdadero hotel boutique. Más allá de una estética básica, falta de mantenimiento y olvido de un espacio que hace varios años debió ser muy agradable.
En resumen, no cumple con los estándares de un hotel boutique ni en instalaciones, ni en experiencia. Mérida tiene opciones mucho mejores por el mismo precio o incluso menos.
La habitación que se ofrece como premium es muy pequeña, con una distribución poco funcional. El baño resulta incómodo. La regadera se tapa, el agua se desborda y termina inundando el piso del baño. Además, hay claros problemas de humedad, manchas y un mantenimiento deficiente en todas las áreas del hotel.
El hotel anuncia servicios que no están realmente disponibles. El menú ofrecía jugos que simplemente no tenían. También se promociona un spa, pero aun solicitando el servicio con un día de anticipación, nos informaron que no había disponibilidad. Esto genera una sensación constante de falsa promesa.
Las áreas comunes y la entrada —como se aprecia en las imágenes— lucen descuidadas, sin el encanto, el detalle ni el cuidado que definen a un verdadero hotel boutique. Más allá de una estética básica, falta de mantenimiento y olvido de un espacio que hace varios años debió ser muy agradable.
En resumen, no cumple con los estándares de un hotel boutique ni en instalaciones, ni en experiencia. Mérida tiene opciones mucho mejores por el mismo precio o incluso menos.
Alain
Le personnel est très agréable.
Les parties communes son très jolies.
La chambre était très décevante (209). Beaucoup plus petite que les 28m2 annoncés, pas de fenêtre (juste un volet en bois ouvrant très mal).
Trrs mal insonorisé donc beauciup de
Les parties communes son très jolies.
La chambre était très décevante (209). Beaucoup plus petite que les 28m2 annoncés, pas de fenêtre (juste un volet en bois ouvrant très mal).
Trrs mal insonorisé donc beauciup de
JORGE J.
Excelente ubicación en el centro de Merida, la limpieza excelente, el desayuno es generoso, a la carta y muy bueno. El servicio excelente. Muy recomendado.
Valeria
La habitación muy pequeña, cama queen. El baño pequeñísimo, no hay donde dejar tus cosas personales. El estacionamiento está a tres cuadras y no hay valet parking y además te cobran 200 pesos extra. No hay elevador, así que te toca cargar tus maletas, para el precio que manejan arriba de 3500 pesos no lo vale.
Luis Alberto
Solo hubo mucho ruido durante la noche y se escuchaba todo lo que pasaba afuera en la habitación.
Daniel
Das Hotel ist schon ein wenig in die Jahre gekommen aber hat sehr viel Charme. Die Lage ist hervorragend, gleich im Zentrum alles sehr gut zu Fuß erreichbar. Vom kleinen Balkon aus kann man wunderbar das Leben in der Straße beobachten. Die Zimmer sind sauber und gerâumig, sehr hoch was dem Klima gut tut. Das Frühstück ist ausgiebig und wird frisch zubereitet. Das Personal ist ausgesprochen freundlich und hilfsbereit.
Ein Parking ist ca 100m entfernt, vor dem Hoteleingang kann man das Mietauto auch Mal stehen lassen um in Ruhe ein und auszuchecken.
Wir liebten den Aufenthalt - könne das Hotel sehr empfehlen Vielen lieben Dank
Ein Parking ist ca 100m entfernt, vor dem Hoteleingang kann man das Mietauto auch Mal stehen lassen um in Ruhe ein und auszuchecken.
Wir liebten den Aufenthalt - könne das Hotel sehr empfehlen Vielen lieben Dank
Jesus Rolando
Habitación limpia
Personal muy atentos y amables
Personal muy atentos y amables
Karla Patricia
El personal muy amable
Cheila
Excelente y ambiente y atención
Gianluca
Ottima posizione, a pochi metri dalla
Piazza principale e dalla cattedrale
Unico punto negativo la colazione molto essenziale
Piazza principale e dalla cattedrale
Unico punto negativo la colazione molto essenziale
Gladys
Ameee quedense aqui
Oscar
Great
Rafael David
Fue mala experiencia, solo el desayuno estaba muy bueno
Yosara Beatriz
Agradable
Alejandro
Todo bien. Pero hace falta ya remodelar un poco las habitaciones
Arturo
Sin duda una excelente eleccion si la idea es conocer el corazon de Merida , su gente , gastronomia e.historia , sin duda regresaria
Claudio
Un po’ deluso
L’hotel è pulito il personale è gentile, ma il wi-fi non funzionava e per me questo è un problema visto che devo rispondere a messaggi ed e-mail di lavoro, la colazione era diversa ogni mattina, un po’ scarsa ma buona, la camera ha una porta che da su di un piccolo balcone che però non ha vetri, quindi o si lascia aperta per vedere il sole o chiusa con la luce accesa, diciamo che la base è buona ma bisogna lavorare per migliorare
ramon ayala
Bonito lugar pero no está en las mejores condiciones restaurante mal limpieza y otros servicios mal mucho ruido
Marycarmen
Hotel limpio y bonito, tipico representativo de la región. No llevar maletas oesadas porque no tiene elevador y son dos pisos.
Teresa
No windows in room, noisy
Location & surroundings
Piedra de Agua Boutique Hotel
Calle 60 N 498, Merida, Mexico
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Piedra de Agua Boutique Hotel
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