Hotel Ho Merida

10/10

Exceptional

22 Jul 2026

Geybi

Everything was very nice and clean, we loved our stay in this hotel. Only thing to mention is there was only half a door in the shower, the water was spilling out because of that, I guess that’s a new trend but it caused us a mess. The staff was a 10/10.

10/10

Exceptional

21 Jul 2026

Ana Laura Garcia

The rooms are basic but clean and perfect if you’re just gonna use it to sleep and shower, the staff is really friendly and helpful.

Family

4/10

Poor

20 Jul 2026

Sylvia A.

The hotel it’s beautiful, 1st room we got wasn’t the one promised, only 2 full size beds not queen, and a small tv, 2nd room next day much nicer, but no parking, no AC, no hot water and we had a 3 year old, on the 1st night I was told it was a room for 4 people, I booked all, a car- hotel and plain, on a pack on this app, so I was forced to pay for 2 more people, same night I asked if I could get another room because it was same amount I was charged for 2 extra people, I was told not till the next morning to get a manager’s authorization, in the morning I was told, I had to do it the night before because all got processed through the night system and can’t be reverse or modified.

So I had to rent another room for 2 more days.

Family_with_children

10/10

Exceptional

18 Jul 2026

Vincent

Me encantó. Muchas gracias!

Self

2/10

Poor

03 Jul 2026

Juan

This place is not a hotel or even a motel . I got no spare pillow ,even when was a bunch of empty rooms . I booked a room with double bed but I found one bed only . The ceiling fan never works - the AC attached to the wall ,was tripping the whole time and when I went out and came back, somebody turned off . We were at 95!!! degrees -98% humidity The room has two showers and none worked; asking to replace one ,the water only came super hot ,like you can do tour coffee in the shower . One of the showers has a small whole from the roof letting all the heat weather coming in the room,wonder why my shower and room was always hot . The maid took my blanket away and never bringing back,I had a dry towel as a blanket for 5 days . I had a chair missing one screw ,I felt to the ground and almost break my arm .. People who work there ,just smile to all this situations . I requested since the beginning to be in one of the first floor rooms because I had an injury in my left foot ;nobody knew about that request and the offer was switching room next day . So,wait ; all this place have the same rooms ? Like is no double bed at all!?? I don’t know fromwhere this place is a 3 starts resort. Doesn’t have laundry either . Now I know why it was not guests at the property . I hope somebody go and inspect that place ,the place has 8 or 9 photos in Expedia ;at least 4 are real ,the other ones are the same but in different angles . Do not book here !

Self

4/10

Poor

25 Jun 2026

Justin

The service is excellent, very friendly, the young man from there is a very comfortable pool.
Only when we left, we looked at a mouse coming out and hiding in one of the wooden frames, the mouse was super small, who could face to enter the doors of the rooms.

Partner

6/10

Pleasant

27 May 2026

Sandra

It’s okay for Passing true the Downtown

6/10

Pleasant

25 May 2026

Ricardo

Location is the the biggest plus for this property. Colonial architecture was delightful, staff was semi supportive but very stringent with the rules. Kitchen personnel was the most supportive. If you want to visit the center of Merida, this property has great walk ability factor. However, be aware that you may encounter some bugs throughout your stay. 1 or 2 nights max stay is ideal, anything more requires patience and resilience.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Olga

Muy amables todo el personal

Self

10/10

Exceptional

01 May 2026

Minerva

It was so convenient to have breakfast included. Breakfast was good

Partner

8/10

Excellent

21 Mar 2026

Juan Manuel

Staff was great, special Daniel, room was good. Parking was terrible.

Partner

10/10

Exceptional

10 Mar 2026

Alexandra

Don’t get me wrong, this hotel is pretty basic. What I loved about it was the location, the building itself, the pool go for a dip after a hot day of walking and most of all, the staff. Isabel at the front desk was wonderful. My compliments to Armando as well for his kindness. Housekeeping, maintenance, the breakfast chef… all the staff was very kind. Thanks for 2 great stays!

Self

10/10

Exceptional

04 Mar 2026

Francisco

Very well located.

10/10

Exceptional

03 Mar 2026

Alexandra

Hotel Ho is a very pretty hotel. The rooms are basic but clean and comfortable. The pool was a super addition to my 3 night stay. Also, being able to have breakfast there at the hotel in the courtyard especially if you are headed out on an early excursion. Armando really stood out to me as a very pleasant, dedicated employee. Thanks for the great stay!

Self

4/10

Poor

22 Feb 2026

Pamela

The girl that checked us in English speaking was wonderful on the Friday afternoon , the girl on desk Saturday morning was very rude and lacking people skills, I would never stay there again , the bed was extremely hard like sleeping on a bed of cement, was not a pleasant experience at all, as far as I’m concerned there was just the one girl that was great the rest need to go to classes on how to treat people

Family

8/10

Excellent

22 Feb 2026

Maria Consuelo

Toom to basic. Need to have more love..

10/10

Exceptional

21 Feb 2026

Nicole

Very quaint boutique hotel. Very inexpensive breakfast. Great parking. Lovely courtyard and small pool area with lounge chairs. Rooms on smallish side but had everything you needed. No glasses, faceclothes or hair dryer. Had a musty odour. But really enjoyed our stay. So close to grand plaza and san Bernito market.

Friends

10/10

Exceptional

19 Feb 2026

Hans

Room was clean and quiet. We were located in the back near the pool, a perfect location. Nice off street parking.

Partner

6/10

Pleasant

15 Feb 2026

Jennifer

The room was very dark. They need another light in there. The bathroom didn't have much hot water, which in all fairness isn't that uncommon for Mexico. And there was no shower curtain so water got on the floor. Also, found a few hairs in the bed. The courtyard was pretty and the front desk girl was very nice. We stayed one night and I think it's fine for a one night stay.

10/10

Exceptional

16 Dec 2025

Kevin

Really helpful staff

Leisure Self

6/10

Pleasant

10 Dec 2025

CYRIL

Very nice staff. Room was clean, but could use some TLC - bathroom fixtures in rusted, busted condition.

Main issue was that they not only did not offer a room upgrade (there were plenty available) or the 1 free beverage per stay as an Expedia platinum member at a VIP access hotel, but they didn't even put me in the premium room I paid for....

I tried to inquire at the front desk, and they were very nice, but they didn't understand even though I showed them the pictures and the reservation. Oh well, I paid an extra $50 for a premium room that I didn't get, and I wasn't offered the available perks for a VIP access hotel, but otherwise it was a good stay. I will, however, explore other options on my next visit.

Leisure Friends

10/10

Exceptional

18 Nov 2025

Francisco

👍

10/10

Exceptional

15 Nov 2025

Maribel

La Mejor Atencion con exelente ubicación

10/10

Exceptional

29 Oct 2025

Luis

We enjoyed our stay, the Hotel is so close to the Cathedral, the park, food and caffes , and the girl and young man who helped us were so nice and welcoming, I didn’t get their names but was on Sunday 26 when we arrived.

Leisure Partner

8/10

Excellent

26 Sep 2025

Jose

Ok , but the bathroom was leaking since day 1 I reported and never fix it

Business Self

6/10

Pleasant

21 Sep 2025

Scarlet

The room was very simple and everything seemed fragile. The mattress was too firm and there was no hair dryer or iron.

Leisure Partner

6/10

Pleasant

03 Sep 2025

Armando

Below average

Needs a lot of updates. Beds are hard, no shelves for toiletries in shower. Old furniture.

Partner

6/10

Pleasant

31 Aug 2025

Michael Alan

It was ok.

Leisure Partner

4/10

Poor

30 Aug 2025

jose

Staff been rude

Leisure Family

10/10

Exceptional

15 Aug 2025

Olivier

Excellent stay

10/10

Exceptional

16 Jul 2025

Camilo

The new rooms are very comfortable and had a minimalist touch.
The bed is high quality and AC works perfectly and it is silent.
Staff is very friendly and open to accommodate.

6/10

Pleasant

27 Jun 2025

Silvia

The área was good and the kitchen lady

Leisure Family

8/10

Excellent

19 Jun 2025

Margarita

Estaban trabajando en los cuartos y era muy ruidoso. Si me ofrecieron un cambio que fue agradecido pero ya estábamos instalados.

Leisure Friends

6/10

Pleasant

25 May 2025

Laura

Maintenance in property needs improvement , some areas are dirty and not enough furniture in rooms.
Personal staff are very nice and friendly.

Leisure Family

10/10

Exceptional

25 Apr 2025

Luis Eduardo

Muy amable el personal

Leisure Partner

6/10

Pleasant

10 Mar 2025

Mario Luis

Pros: location, location , location!
Cons: Not so great customer service and you have to request items daily because there is no proper restock.

Leisure Partner

8/10

Excellent

04 Mar 2025

Scott

Beautiful hotel in the city. Reasonable price and very excellent staff. We would stay here again and you should definitely consider staying there too.

Business_and_leisure Friends

4/10

Poor

24 Feb 2025

Arisbeth

We never have hot water, the beds are not confortable

Family

8/10

Excellent

15 Feb 2025

Jose

Everything was ok , but the shower was little slow and the room was a little mosquitos

Business_and_leisure Self

6/10

Pleasant

04 Feb 2025

Raffaele

Although property was very central to the heart of meridian- minimal hot water. Water pressure vey poor- couldn’t wash my hair for fear of not being able to rinse it. No hand or wash cloths- just two towels. Place was ok for a night or two but definitely no frills

Leisure Partner

2/10

Poor

03 Feb 2025

Mark

Worse hotel of our 28 day trip. The property does not look like its picture. It's a bit grim and it's cold unwelcoming front desk staff never looked up to greet you or check on your welfare. They in no way matched the helpful kind cleaning and breakfast staff. Our initial room was like a cave, infested with mosquitoes, and they moved us to another more 'modern' room adjacent to a room undergoing construction work and that looked out on the parking lot. The day before our departure we asked the front desk to reserve a taxi for an early-morning trip to the train station. The morning person knew nothing about the reservation and we spent some worried time wondering if our 5:30 am taxi would come. Find a better place that actually cares about its guests. Seriously.

Leisure Partner

8/10

Excellent

25 Jan 2025

Verified traveler

The staff was friendly and Patricio on the front desk was amazing. Any problem we had he made sure it was resolved quickly and properly. Breakfast was a limited selection but was made to order and adequate.

Partner

10/10

Exceptional

14 Jan 2025

Reyes

Great price and location

Great place near everything

Partner

6/10

Pleasant

27 Dec 2024

Jeremy

Excellent location and pool was fun. But front desk staff was not super friendly. Also no towels in one of our 2 rooms & had to ask and wait. 1 room in back was quiet but 1 was loud due to front road noise. Beds were hard & showers were cold in both rooms. No comfort ammenities like hand towels or extra towels, extra blankets, tissue, iron, fridge or coffee maker. Toilets needed 10 minutes between flushes to refill. Probably would not stay here again. 😞

Leisure Family

4/10

Poor

17 Dec 2024

Linda A Diaz

Water pressure problems, too many flies, no hand towels, not really a restaurant,etc etc

Leisure Partner

8/10

Excellent

06 Dec 2024

Yolanda

Mérida is beautiful, and this hotel it’s in the right location walk about distance to the main plaza! And all of it surroundings. Wonderful staff.

Leisure Family

10/10

Exceptional

20 Sep 2024

Joel Moreno

Excelent place!

8/10

Excellent

16 Aug 2024

Yaritza

good for what you pay

10/10

Exceptional

10 Aug 2024

Héctor

Very nice room and excellent location. The only issue was the shower head that didn't let enough water through but everything else was perfect.

Leisure Partner

10/10

Exceptional

16 Jun 2024

Celina

I liked the location it was in downtown Merida and there were many places to go.

Leisure Partner

8/10

Excellent

02 Jun 2024

Beftu

Kitchen could be better

10/10

Exceptional

19 May 2024

Ana Luisa

Close to everything. Very clean and quiet.

Leisure Family

8/10

Excellent

18 May 2024

Damaria

On our fist night we where moved to Hotel México because the ac was not working in our room, Hotel México is clean it is also in downtown.

Leisure Family

6/10

Pleasant

30 Apr 2024

Daniel

The courtyard and the young man late at night when I checked in were the positives. Many mosquitoesin the room when I arrived were a major issue

Leisure Self

10/10

Exceptional

20 Apr 2024

James

Authentic old school charming Hotel

If you want to experience real Mexico this is a great place. GREAT location. 1-1/2 blocks from the grand plaza. Charming old school center patio hotel, 24 hour desk,small pool but cool for a dip,breakfast on the patio included in our stay. Staff vey helpful and clean place. Awesome value. Lots of Mexican tourists there. We loved it!

Partner

4/10

Poor

03 Apr 2024

Francisco

The hotel itself had construction going through the middle of the night at the time of my stay.

Leisure

8/10

Excellent

01 Apr 2024

sarah

Very nice small property. Very Convenient and walkable to city center. Staff was friendly and rooms were clean.

Leisure Family

2/10

Poor

31 Mar 2024

Gabriel

Booked room. Showed up the day of a little early to make sure reservation and parking was correct. They informed us that the room was not ready and to come back a little later. We came back only to be told that they were sorry, but they were overbooked and over sold and they could accomadate two parties in this hotel and send the remaining party to a brother hotel. We refused and they send us to another hotel with two seperate rooms. HOW DO YOU NOT KNOW HOW MANY ROOMS YOU HAVE AND OVERBOOK ESPECIALLY WHEN ONE IS A TOURIST IN A FOREIGN COUNTRY? WE WILL NO LONGER DO BUSINESS HERE. OUR FIRST TIME AND HAD A HORRID EXPERIENCE.

Leisure Family

8/10

Excellent

25 Mar 2024

Martin

Pretty Coloniaj hotel with convenient location near the centro and fairly close to ADO bus station. Only thing I did like was air conditioning was noisy. I think the unit was old.

Leisure Partner

10/10

Exceptional

24 Mar 2024

Jaime

Muy comoda y bonita!

Leisure Family

4/10

Poor

24 Mar 2024

Vanessa

If you are on a budget this is a good option. You basically get what you pay for, the rooms are small, beds are ok, bathroom is ok, the hotel is clean. They don't provide hand towels in the bathroom, we didn't have hot water in the shower -it wasn't really an issue for us, since it the weather was terribly hot. There is no safe in the rooms, whrn we requested one, they provided it but stated that it couldn't be screwed/anchored to the wall, which it defeats the purpose of having it. It's located withing walking distance to many restaurants, coffee shops, convenience stores, pharmacies. This is not a hotel I would recommend unless it's your last resource.

8/10

Excellent

14 Mar 2024

Liz

This property is really close to the main square and it's easily walkable. The room was cute, there's a little courtyard inside, and there's water coolers to refill bottles. The pool was small but that's fair for being in the city. The AC in the room we had didn't work very well, the floor is stone that covered everything in dust, if you walked on it in bare feet then got in bed you ended up with brown foot prints on your sheets, if you dropped clothes on the floor they got covered in dust, it brushed right off but still annoying. The shower in our room was really hard to control, the temps were really slow to respond, if you wanted to turn down the heat be prepared for to wait a couple minutes, also the water pressure was terrible. Bed wasn't very comfortable. The weirdest thing was that we had a do not disturb sign on the door and someone came in to our room and took our towels without leaving new ones. There's a sign in the bathroom saying hang your towels if you want to reuse them and put them on the floor if you want new ones, our towels were hanging when we left and when we came back the towels were gone. Nothing else in the room seemed different, the bed wasn't made, nothing was cleaned, just the towels gone.

6/10

Pleasant

05 Mar 2024

DAVID

Conociendo Yucatan

Tuvimos buena estancia, hotel limpio y muy buen servicio, aunque un poco austero y deben tener cuidado de los mosquitos en las habitaciones...

Partner

8/10

Excellent

03 Mar 2024

Rodrigo

Excelente lugar.

Buen lugar, buena ubicación. Desayuno incluido, tardan algo en atender.

Partner

8/10

Excellent

01 Mar 2024

Pedro

Good location but noisy if you get a room on the street side.

Leisure Family

8/10

Excellent

29 Feb 2024

MCraig

Colonial property - our rooms was charming - 12ft ceiling! Vintage wood door. Spacious

Excellent location for walking to historic centre and markets where THE LOCALS shop!

Some of the staffn, although friendly, did not seem well-trained or knowledgeable. Breakfast was mediocre.

Our room, although charming, was on the stairway to the front entrance that opens to the street, was very noisy at night. Although charming, you may prefer a room further back.

Leisure Partner

6/10

Pleasant

01 Feb 2024

Awaldo

Hotel was conveniently located to all of our activities and room was serviced every day. However, the room was lacking the proper storage for clothing. facility was very basic.

Leisure Family

6/10

Pleasant

31 Jan 2024

German

The properti is a beautiul building but some of the rooms have no windows!, hot water is intermittent, breakfast is mediocre at best.

Leisure Partner

6/10

Pleasant

22 Jan 2024

Marshall

Property is cute EZ walk to city center staff is amazing but adding a small dresser would make it perfect

Leisure

8/10

Excellent

19 Jan 2024

Ruben

Centrally Located Very Clean Hotel

We enjoyed our stay at Hotel HO. The room was cleaned everyday and the housekeepers were amazing. There is a nice, smallish pool on the grounds and free parking too. Centrally located between two parks on an excellent street in Historico Centro. Check in was a little difficult, initially being told we didn't have a room, although it was prepaid. Requesting additional towels or blankets from the front desk was pointless, as they kept forgetting, or lost the note they wrote to themselves as a reminder. Housekeeping finally took care of us, the front desk, not so much. The front desk also forgot to turn on our hot water so when we showered the first night, there was no hot water.

Partner

10/10

Exceptional

02 Jan 2024

Gabriel

Very good location and good service.

Leisure Family_with_children

4/10

Poor

11 Dec 2023

Phillip

The AC was not functional and the room didn't have a window so it was a terrible time at night.

Leisure Self

10/10

Exceptional

03 Nov 2023

Tommye

I liked that it was walking distance to so many places that we wanted to go. The hotel is older but so nice. It really looked European. I will stay here again.

Leisure Friends

4/10

Poor

01 Nov 2023

Karla

Patio was nice.

Business_and_leisure

10/10

Exceptional

13 Jul 2023

Daniel

Excellent location in Merida Centro, 2 walking blocks from the “Plaza Principal”, from outside the hotel doesn’t look like much, but it is a spacious, well-kept micro-hotel with open spaces.

Business Self

10/10

Exceptional

15 Jun 2023

Jessica

Amazing stay.

Amazing stay. 10/10. Friendly front desk staff. About 1 minute walking distance to plaza grande. Great area and very very safe. I will definitely be back.

Partner

6/10

Pleasant

21 May 2023

Arturo

La propiedad es buena limpieza excelente colchón y almohada súper incomoda dura. Cabe mencionar que el personal del turno matutino es excelente los chicos son súper amables. Las chicas del turno de la mañana carecen de servicio al cliente demasiado incompetentes no profesionales o amables.

Business Partner

10/10

Exceptional

26 Apr 2023

Youliana

A real gm of a hotel in the heart of Merida

This is a great 3-star hotel in the heart of Merida, just steps away from Plaza Grande and all the cultural events taking place there. With a very welcoming and competent staff, the hotel check-in was a breeze (and yes, they speak English), as well as the check-out. Our only recommendation to the cleaning staff would be to avoid knocking on doors between 2 and 4 pm, as guests are usually taking a break from their morning programs.

Friends_and_family Family

10/10

Exceptional

27 Mar 2023

Karla

Everything was good

Leisure Partner

10/10

Exceptional

24 Mar 2023

Francine

This hotel is in a great location. You can walk everywhere and there is so much to see. Everyone is friendly and they try very hard to assist. Even use translation apps! We enjoyed our stay at the Ho.

Leisure Friends

8/10

Excellent

28 Feb 2023

Iona

Great Hotel

Very central, clean with a smaĺl but lovely pool. Very big comfortable room.

Partner

6/10

Pleasant

09 Nov 2022

Jose

It’s a beautiful property, very clean and excellent location.

How ever, the service wasn’t great at all. We booked this property for our anniversary this with a 1 bed and we got 2 beds, pillows didn’t have covers, only 1 towel, not even a towel for the floor, toilet paper was almost out and never replaced it.

Leisure Family

10/10

Exceptional

17 Sep 2022

Denise

Very friendly staff. Very clean and close to Plaza Grande.

Leisure Family

8/10

Excellent

06 Sep 2022

deleiny

El hotel esta super centrico ay de todo a su alrededor, la plaza prinicpal esta a dos cuadras. Enfrente ay una panaderia muy rica, el personal de recepcion son muy amables principalmente Gustavo :) La alberca es chica pero muy comoda para pasar una tarde linda, y los cuartos muy comodos y limpios. Volveria a este hotel sin duda alguna..
Gracias

Leisure Family_with_children

10/10

Exceptional

28 Jul 2026

Naima

Habitación cómoda, el personal agradable

10/10

Exceptional

26 Jul 2026

Omayra sarai

Excelente ubicación el estacionamiento un poco limitado Pero no tuve problemas para dejar mi vehículo las instalaciones son muy viejitas como todos los hoteles del centro pero la ubicación es excelente. Fue silencioso y limpio.. volvería a reservar con ellos sin problema

6/10

Pleasant

21 Jul 2026

FERNANDO

Excelente ubicación, el desayuno solo pan blanco para tostar y café, estacionamiento no muy grande pero no batallamos , Nos tocó un cuarto hacia el frente y pues mucho ruido de los carros ,el clima de la recámara muy bien, lo ideal es tener un catálogo de restaurantes cercanos , la alberca no la usamos, según nos daban una bebida de cortesía y preguntamos y a los 2 días nos dejaron 2 latitas de Coca Cero de 250 ml. Hotel sencillo y Aceptable.

Partner

10/10

Exceptional

20 Jul 2026

Christian Daniel Loera

Muy buena ubicación ,ideal para dormir después de andar todo el dia en la calle es muy tranquilo !

Self

10/10

Exceptional

20 Jul 2026

José de Jesús

Excelente atención del personal, muy buena ubicación. Solo que como la habitación tiene poca ventilación las toallas y las almohadas huelen a humedad. Por lo demás todo muy bien.

Partner

10/10

Exceptional

08 Jul 2026

Lupita

Buenas ubicación y servicio muy bueno

Partner

10/10

Exceptional

04 Jul 2026

Ana

Me encanto este alojamiento

El personal de ambos turnos muy amables

Super limpio y es muy céntrico si lo recomiendo

Family

6/10

Pleasant

29 Jun 2026

Ulises

Excelente servicio y atención del personal

Family

6/10

Pleasant

28 Jun 2026

Elena

Habitación limpia, personal amable, con estacionamiento.

Partner

4/10

Poor

23 Jun 2026

Nicteha

La,establemente nos tocó un mal tiempo y hubo fuertes lluvia que ocasionaron se fuera la luz pero no nos proporcionaron nada ni lámparas ni habitaciones con ventanas o algo que pudiera ayudarnos y pasamos muy mala noche. Me exigieron pagar anticipadamente y el servicio no fue nada bueno

Family_with_children

6/10

Pleasant

14 Jun 2026

Paola

Pensé que estaría más cerca de las oficinas del CAS

Self

8/10

Excellent

13 Jun 2026

Cristhian Antonio

Uno de los puntos más fuertes es el estacionamiento, son pocos lugares los que cuentan con un estacionamiento. Aunque tiene un espacio reducido no creo que haya inconveniente. Sin embargo la habitación que se nos proporcionó la sentí más pequeña así como la cama, y no había espejo para cuerpo entero.

Family

10/10

Exceptional

05 Jun 2026

Alejandra

Todo muy limpio y bonito

Partner

10/10

Exceptional

25 May 2026

Angola N Djamena

Muy cómodas las habitaciones, cuentan con todo lo que busca un huesped.
Gracias por su amabilidad

Self

8/10

Excellent

25 May 2026

gilberto

Personal amable

Friends

10/10

Exceptional

22 May 2026

Sergio

Muy bonito hotel, el personal muy amable, desde que llegas te reciben muy bien. Habitaciones limpias, con estacionamiento. Céntrico, cerca de la plaza central, restaurantes, sitios de interés.

Self