Name: Casa Del Balam
Address: Calle 60 # 488 X 57 Colonia Centro, Merida, 97000, MX

10/10

Exceptional

13 Jul 2026

Sigrid

Room was spacious, 2 different AC Units working well, thin linens were changed daily, bathtub, no shower stall, 2 bottled Waters Daily, no coffee maker or microwave, but small refrigerator. Excellent location downtown,Many cafes and restaurants nearby, Horse carriages in front every evening. TV signal unstable, pool on weekdays quiet,restaurant on 1.floor, elevator old, but functional. Good price

Partner

8/10

Excellent

08 Jul 2026

Jovita

Property was in the heart of the colonia downtown, I loved the pool size, space and very serene. I loved the location central to everything, coffee shop across the street is amazing. Bed and pillows were very comfortable. It could use a little updating in the bedrooms, but it was roomy.

Family

10/10

Exceptional

23 Jun 2026

Arleth Ceballos

Great service and cleanliness

Friends

8/10

Excellent

21 Jun 2026

Rosario

Nicely located. Food too expensive in Restaurant. Delicious Sopa de lima.

Family

10/10

Exceptional

16 Jun 2026

Maria C

Everything was as expected. We had a small problem with the air conditioning not cooling, but it was resolved in my room, though not in the second room we rented. With the heat we're having, they really need to pay more attention to this. Other than that, everything was great.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Henry

Everything well

Family_with_children

10/10

Exceptional

30 May 2026

Claudia

Second time staying here, can’t beat the location and staff is always great. AC could be stronger, bed super comfortable. On site restaurant is so good.

Partner

6/10

Pleasant

18 May 2026

Lee

I’ve stayed here many times, friendly and helpful staff. This hotel feels a little outdated now and is in need of a lick of paint and TLC.

2/10

Poor

03 May 2026

Nestor

The hotel it's on a very nice historic building and it's very nice inside. Sorry I can't give it a good rate anyway. We knew Merida was going to be above 100 degrees on the week we were going so a must have for picking a hotel was a nice pool and that was why we chose this one. We were never told neither when we booked or when we checked in that the pool was not in use. We just found out the hard way after we went to our room, put our swim trunks and came downstairs to find an empty pool. When we asked at front desk they said it has been closed and emptied for over 2 weeks but it was filling up and should be ready for the next day. Well we stayed there 3 days and it was never in use. People in the front desk won't have much to say. Besides that, in our last day the Hotel had some major plumbing issue and they shut off the water for the whole property and they had to move us to another hotel a bit away from the area where we wanted to be. Surprised they don't have a plan B for this kind of issues. Other than all this, it a very nice and convenient place it everything works fine but it didn't work for us.

Partner

4/10

Poor

23 Apr 2026

Alejandro

The property was dirty, the rooms did not have hot water, the pool was closed, etc.

Friends

10/10

Exceptional

11 Apr 2026

Wendy

Excellent location, pool was well maintained, on site restaurant has good food, room was clean and A/C worked well

Partner

10/10

Exceptional

19 Mar 2026

madai

Un hotel muy conveniente esta en el centro cercas de la catedral y esta muy bonito y limpio

Friends_and_family Friends

8/10

Excellent

12 Mar 2026

Wendy

Location is excellent. Hotel is clean and

4/10

Poor

12 Mar 2026

JOSE LUIS

Honestly, this place has gotten OLD (literally) they’ve ridden their location for many, many years without making any improvements to the interior of their rooms. The place REALLY needs to be upgraded. Old AC, moldy smells, suspect stains etc etc. The staff at the front desk are not helpful, heads staring at their phones constantly.

10/10

Exceptional

10 Mar 2026

Michael

The room was clean and the staff were intentive. The location is excellent near parks and rhe center of town.

Self

8/10

Excellent

08 Mar 2026

Robin

The hotel is a lovely property and the staff was kind and efficient. The location is very convenient to the main plaza, many restaurants and lots of shopping. We had two rooms for seven days each. My son became ill while there and he and his family returned home three days early. We were not able to get credit for those days. I travel to Merida about two times each year, so this was disappointing.

Family_with_children

10/10

Exceptional

07 Mar 2026

Pilar

My stay at Hotel Casa Balam was truly wonderful. The place is beautiful and has a lovely colonial charm that creates a very special atmosphere. The facilities are well maintained and everything was spotless; the cleanliness was excellent and the sheets were impeccable.

The staff deserve special mention — everyone was extremely kind, attentive, and always ready to help.

The location is also fantastic and very convenient for getting around. Although the hotel doesn’t have its own parking, they have an agreement with a parking lot just a few meters away, which makes things very easy.

I would definitely come back without thinking twice. It was a great experience.

Family

10/10

Exceptional

07 Mar 2026

Gilles

Excellent place bearing in mind location and price.

Partner

10/10

Exceptional

04 Mar 2026

Martha

Staff was very helpful. We had breakfast on site and explored old town Merida. Perfect location to explore.

10/10

Exceptional

04 Mar 2026

Linda

Great accommodation, clean and comfortable, and our host was great at communicating. The pool is a perfect size and was well used during our stay. Casa Carmita is a fantastic little restaurant just steps away from the property and you absolutely must go there - the food was fantastic! Walking distance to grocery and convenience stores made life easy.

Family

10/10

Exceptional

01 Mar 2026

Joni

Loved that my room overlooked the beautiful courtyard! When I return, I’d like the same exact room. Thanks for a great stay!

Friends

8/10

Excellent

28 Feb 2026

Terry

Staff was excellent and it had quite a bit of charm and was clean. However there was a street party going on so I didn’t get to sleep at a decent time.

Business

8/10

Excellent

17 Feb 2026

Heather

What a lovely older hotel. Lots of character. Room was clean and tidy. Bed comfortable. No coffee in the room though. Nice restaurant on the main floor. Service was excellent. It was sweet seeing the friendly hotel cat.
Sincerely Heather

8/10

Excellent

12 Feb 2026

Charles

A super place to stay for a Merida experience.

8/10

Excellent

08 Feb 2026

Julia

Excellent location for restaurants, museums and nightlife. Traditional hotel with lovely courtyard where live music is played Saturday and Sunday mornings. Small pool area but just as lovely. Convenient restaurant on site with 2 for 1 pizza on Tuesday and happy hour M-F from 5 to 8pm. Room was basic and kept very clean by great staff. The only reason I did t give it 5 is that it can be noisy as it is on the cross roads of two very busy streets. We were on a lower floor(we asked for a lower floor in case the elevator did not work) and the noise was very noticeable. Ear plugs do the job. We enjoyed our stay thank you very much for the hospitality.

Leisure Partner

4/10

Poor

30 Jan 2026

Janet

Room was quite dated, uncomfortable hard bed. Poor water pressure in shower and a musty smell in bathroom. The only good thing about the hotel is the location.

Leisure Partner

8/10

Excellent

26 Jan 2026

Linda

Great location! Poor WIFI

Leisure

6/10

Pleasant

25 Jan 2026

John

Rooms are tired and walls are thin. Could hear the guy next to us snoring all night. Neighbour had music on so loud they may as well have been in our room. When we first arrived, our room had no running water, then the 1st morning we had no hot water for a shower.

Partner

10/10

Exceptional

20 Jan 2026

Sunny

X

10/10

Exceptional

20 Jan 2026

Mark

Exactly as we expected, clean comfortable in a great location.

Leisure Family

10/10

Exceptional

18 Jan 2026

Richard

A wonderful property and helpful and friendly staff.

Leisure Family

10/10

Exceptional

11 Jan 2026

Robert

The room was very clean and spacious. Reception & room staff as well as Rodolfo were very friendly and helpful.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Juan

Un lugar mui centrico

Leisure Family_with_children

8/10

Excellent

03 Jan 2026

Erika

El Colchon incomodo y las cortinas entraba la Claridad y no se podia dormir bien

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Edison Antonio Calderon

The staff was amazing. Hotel is situated in a very central location that makes it easy to get to anywhere in the center.

Business_and_leisure Self

10/10

Exceptional

10 Dec 2025

Amy

Beautiful space, great location, parking is secure! Staff was very helpful and the restaurant fantastic.

Leisure Partner

10/10

Exceptional

10 Dec 2025

Cristian

Great Hotel!

Leisure Partner

10/10

Exceptional

28 Nov 2025

Brenda

We loved staying at property in the beautiful & vibrant historic district of Merida. Service was excellent. The atmosphere was warm & charming. The room & public areas are comfortable with attractive decor. The location is superb for walking to explore, dining options nearby are abundant & delicious. casa de la made our stay in Merida all the more wonderful during Dia de
Muertos! We had a wonderful time and look forward to coming back

10/10

Exceptional

26 Nov 2025

Dorothea

All good!

Leisure Family

10/10

Exceptional

06 Nov 2025

Karen

Friendly staff. Great location

Leisure Family

6/10

Pleasant

05 Nov 2025

William

This hotel has very good amenities but a building in a so-so condition. It’s a character hotel that needs to be renovated. The wi-fi is terrible. The bed could have been better. However I could not have asked for a better location. The property should be updated to be fully restored or modernized.

Leisure Partner

8/10

Excellent

29 Oct 2025

ANTELMA

Air conditioning was not cooling down enough
Sink faucet cold water flow was poor
Safety box was not working

Leisure Partner

10/10

Exceptional

29 Oct 2025

Guadalupe

Everything was amazing

8/10

Excellent

04 Oct 2025

Courtney

Let me premise and say that I'm American and I liked this hotel, but my Yucatecan boyfriend did not appreciate it as his taste is more modern. I thought the place was great--I liked the older, historic look with the traditional openness. It rained every day so it was wet throughout but I didn't mind. Overall, the hotel and room were clean. Our room had a balcony overlooking the pool which I saw was cleaned every morning. We had a big room and big bathroom which were nice. Internet was spotty the first couple days on account for rain but we managed. It's located right downtown so lots of walkability to shops and restaurants. Staff was nice. Our only complaint was the parking was a bit of a nightmare. They partner with a lot nearby but the gate was often locked at night so my boyfriend had to make several trips to and from the lot to the hotel to get someone to open the gate. Parking came out to 25 pesos/day. Overall, I enjoyed it and I'm glad I chose it.

Partner

8/10

Excellent

20 Sep 2025

Blanca

Room location was great, the elevators were a great experience, staff always refilled bathroom supplies, staff was friendly and courteous.

Leisure Partner

8/10

Excellent

19 Sep 2025

Jose Alfredo Martinez

We stayed 5 days, on the last day, the A/C was not working properly,

Business_and_leisure Friends

10/10

Exceptional

16 Sep 2025

LUIS

Todo cerca,
Centrivo
Eventos
Restaurant
Catedral
Parque central

Leisure Family

10/10

Exceptional

14 Sep 2025

Agustin

Excellent customer service,the area is excellent for walking and shopping no doubt about it We will return next year!!

Leisure Partner

10/10

Exceptional

09 Sep 2025

Elizabeth Hernandez

very friendly

Business_and_leisure Family_with_children

2/10

Poor

05 Sep 2025

Evodia

The AC had gone out in y ge em t ire. Finding a replacement hotel took a long timetook a l look ng.time.

Leisure Family

8/10

Excellent

14 Aug 2025

Rose

Beds were excellent, staff super friendly.
Airconditioner could be improved, or perhaps installing fans could help.

Leisure Family

10/10

Exceptional

04 Aug 2025

martha

Es un hotel antiguo, pero lo mantienen bien.
Está limpio y localizado en el mero centro.

10/10

Exceptional

01 Aug 2025

Ruth

No complaints. Everything was good

Family

10/10

Exceptional

28 Jul 2025

Albert

There is a restaurant in the hotel. Staff is attentive and helpful. Old fashioned, in that you have keys to open the door. Drop off and pick up at front desk. ???

Business_and_leisure Partner

8/10

Excellent

27 Jul 2025

ANTHONY

Charming old timer.

10/10

Exceptional

25 Jul 2025

JELENA

Great stay!

Leisure Family_with_children

8/10

Excellent

20 Jul 2025

Adolfo

The room was ok, and issues with wifi, but in general the staff was v

Leisure Family

4/10

Poor

16 Jul 2025

Teresa

Las sabanas y las toallas estaban sucias, no habia agua caliente, pero eso si, los del front desk hicieron lo posible por ayudar.

Leisure Family

10/10

Exceptional

16 Jul 2025

Jose

Beautiful property the staff is very friendly only about 5-10 min Walk to the downtown. I highly recommend this property.

Leisure Partner

10/10

Exceptional

12 Jul 2025

ANTHONY

Older building in quiet central location. Old school charm.

Leisure Self

8/10

Excellent

09 Jul 2025

Fausto

Great location lots
Of shops around,
the staff was great

Leisure Family

10/10

Exceptional

09 Jul 2025

tomas

Great location very ordinary room good for short stay

Leisure Partner

10/10

Exceptional

07 Jul 2025

Maria Guadalupe

I love the dessaing in the hotel p

Business_and_leisure Family

8/10

Excellent

04 Jul 2025

Ricardo

Good location!
Walkable around downtown.

Cons: needs a renovation
Old rooms and old beds

Leisure Family

8/10

Excellent

28 Jun 2025

Carlo Magno Flores

Hotel Casa del Balam - 3 Stars

I recently stayed at Hotel Casa del Balam during my visit to Merida, Yucatán, and overall, it was a decent experience, though there were some aspects that could use improvement.

First, the location is fantastic. It’s situated right in the heart of the city, making it easy to explore the local attractions, restaurants, and markets on foot. The architecture of the hotel is charming, reflecting the rich history of the region, which added to the overall ambiance.

However, the service was a mixed bag. While some staff members were friendly and helpful, others seemed indifferent and not as attentive as I would have hoped. It felt like there was a lack of consistency in customer service, which detracted from the overall experience.

The room I stayed in was comfortable, but it could use some updates. The furnishings felt a bit dated, and the bathroom amenities were basic. I also noticed that the Wi-Fi connection was spotty at times, which was a bit frustrating when trying to plan my daily activities.

In summary, Hotel Casa del Balam has a lot of potential with its prime location and beautiful architecture, but it falls short in service consistency and room updates. It’s a solid choice for those looking for a convenient place to stay, but there’s definitely room for improvement.

Leisure

8/10

Excellent

24 Jun 2025

Dahlia M

Staff amable, tuvimos algunos detalles pero lo resolvieron, excelente ubicación. Housekeeping (Sergio) encontrabamos la habitation limpia. Fue super amable 😊

Leisure Friends

10/10

Exceptional

19 Jun 2025

Lee

The staff is lovely, I like the the convenience of Bistrola 57 being on site. I love the antiqueness of the room and the grandness of the center courtyard. It's like staying in someone's home. Any time I come to Mérida, it's my go to hotel.

Self

10/10

Exceptional

16 Jun 2025

blanca

Muy buena localización
Muy amplios cuartos
Buena atención

Leisure

10/10

Exceptional

07 Jun 2025

María

Excellent location, clean rooms and excellent service

Leisure Partner

10/10

Exceptional

03 Jun 2025

Laura Angelica

Hotel staff very friendly and helpful

Business_and_leisure Family

8/10

Excellent

28 May 2025

jennifer

This was a great central location. The pool was nice and refreshing. The room had a safe, small fridge and comfortable beds. Some fun charactoristics were the elevator and the tv remote!

Leisure Partner

8/10

Excellent

27 May 2025

Erma

Great location

Leisure Family_with_children

8/10

Excellent

21 May 2025

Irma V

Great location walking distance to restaurants, shopping and city attractions. The only problem at the hotel was the elevators not working at times.

Leisure Partner

10/10

Exceptional

15 May 2025

Sandra

Casa Balam - Another great stay in Merida

We have been staying at Balam for 5 years now when we have come to Merida. Staff are great, rooms and large and comfortable and the location is perfect. We highly recommend Casa Balam.

Partner

6/10

Pleasant

05 May 2025

Reynelda Lucile

Great location in Merida Centro. Walking distance to
wide selection of restaurants, stores, and historic
plazas.

The hotel has character and architectural appeal but is
in need of some repairs and updating.

My husband and I had booked a premium room with 2
queen beds, but upon arrival were given a small
room with one full bed. We spent an uncomfortable first night but were able to change rooms the next day.

The hotel and restaurant staff were friendly and accomodating.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Ortencia

ZGxzzreat, but amenities are

8/10

Excellent

25 Apr 2025

Ashley

The property was more run down than the photos show on the website. The room was pretty but dirty. One of our rokms didnt have ac, clean towels or a working shower. The staff were nice and the restaurant was very nice and served us by the pool. The hotel is in an excellent location however. Overall we would stay again.

Leisure Family

10/10

Exceptional

17 Apr 2025

William

Great location, well maintained, friendly staff, great value

Leisure Family

10/10

Exceptional

05 Apr 2025

Stacey

VIP treatment was much appreciated ❤️

10/10

Exceptional

31 Mar 2025

Ángel

Merida

It was good, perfect location confy bed

Self

10/10

Exceptional

30 Mar 2025

Carlos Alberto Tellez

Great hotel, close to the parks!

10/10

Exceptional

27 Mar 2025

Susan

Such a unique setting- our favorite hotel when we are in Mérida

Leisure Family

8/10

Excellent

17 Mar 2025

Verified traveler

Just okay

Great customer service and location but condition of the room and bathroom was very poor. Cannot control AC temperature asked for a portable fan. Shower head broken water coming out everywhere. Not much toiletries just shampoo and bar soap. No tissue paper, vanity set, no hand or face towel. No safe box, had to carry around a huge wood key chain for room key, bigger than my cross body bag Pictures very nice but not the way the room is.

Friends_and_family Friends

4/10

Poor

14 Mar 2025

ISABEL

The towel has a hole

Business_and_leisure Partner

8/10

Excellent

12 Mar 2025

OTHON

Great location

Leisure Family

4/10

Poor

11 Mar 2025

Jean Luc

Arrived at 4:30 pm the room was not ready. When we finally got in the room the last century tv did not work, the fridge was also on its last leg. There were no glasses in the room. One of the lamps had a short, I disconnected it.. let’s forget about the seemingly clean floor until you walked barefoot on it. I would pass on this hotel

8/10

Excellent

10 Mar 2025

Mark

Great location, easy access, nice staff

2/10

Poor

03 Mar 2025

MAYNARD

Great hotel for historians, one of Merida's oldest hotels. Nice restaurant and pool. Walking distance to a few nice parks and restaurants. Air conditioning was unable to cool off the room, even at high cool setting, which is the main reason for the one star rating. If AC doesn't work, that automatically results in one star. No free off-site parking as described in hotel listing. The only parking option was off-site public parking for MXN 50 pesos. There is no on-site parking available, not even for a fee, contrary to listing details.

Business_and_leisure Family_with_children

10/10

Exceptional

01 Mar 2025

DIEN

Nice hotel located at best convenient place at Mérida city. Highly recommendation to all travelers. Excellent services…

Leisure Family

8/10

Excellent

27 Feb 2025

Irene

Overall very good and the Penthouse view was amazing

Leisure Friends

10/10

Exceptional

24 Feb 2025

Jose A

Good

Partner

10/10

Exceptional

23 Feb 2025

bruce

A truly authentic Spanish influence with an amazing staff. The next time we are in Merida we will definitely stay there again.

Bruce & Nicki McDonald
Auburn Washington USA

Leisure Family

10/10

Exceptional

22 Feb 2025

LInda

A very pleasant renovated older hotel with all the essentials including great charm.

Friends_and_family Family

10/10

Exceptional

19 Feb 2025

Mary

Stayed here many times. Location can’t be beat and the price is right.

Leisure Family

8/10

Excellent

18 Feb 2025

Anne

Great friendly service from most staff. Wonderful central location for tourists.

Business_and_leisure Partner

8/10

Excellent

17 Feb 2025

Debra

The room was very nice. Clean, & all outlets worked. Staff is very responsive, & speaks English. Pool area was lovely. Location was close to restaurants & a little shopping, with coffee shop right across street. Restaurant downstairs was good!

Leisure Family

2/10

Poor

16 Feb 2025

J.C.

Merida was OK, with a lot of things closed randomly. A bigger issue was our room, on a busy road and no soundproofing. It was also dated and a bit rough. This place has little charm except for the staff.

Leisure Family

10/10

Exceptional

12 Feb 2025

Michael

Wonderful mexican cultural hotel.

10/10

Exceptional

12 Feb 2025

Michael

Excellent Mexican style hotel with excellent service and location.

Leisure Self