Name: Gran Real Yucatan
Address: calle 56 por 55 No. 474 Col. Centro C.P 97000, Merida, 97000, MX

10/10

Exceptional

30 Jun 2026

Mario

Self parking was fine and secure.

8/10

Excellent

16 Jun 2026

Jose Luis

The restaurant is not great. I wish they would focus on a more traditional Yucatecan menu. A coffee bar and baked goods in the morning would be a hit! Overall, great place for the price. Location is great!

Family_with_children

8/10

Excellent

18 Apr 2026

Yesenia

You have to manually open à gate and then close it in the parking lot, our apps were not working on the TV and no one available to help when we called receptionist. Pool has cold water which is understandable since Yucatán is hot. There is a restaurant onsite until 3pm which is a plus.

Family_with_children

4/10

Poor

01 Apr 2026

Rosie

El personal de la recepción son unos jetones excepto el chico que asiste para llevarnos a la habitación (Edgar). El estacionamiento está muy abandonado. No hay quien vigile. La habitación estaba llena de moscos.

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

German

Love it.

Family

6/10

Pleasant

21 Mar 2026

Claudia

Found used condoms on the side table and lamp. Sheets weren’t cleaned. The shower water pressure was high and the water would leak to the floor.
There is no restaurant in the hotel. I tried going to order food and no one was there. The pool was small didn’t get in.
Location was ok.
I wouldn’t stay here again. With all the issues they didn’t give us any credits.

Friends

10/10

Exceptional

07 Mar 2026

Peter

Great stay

10/10

Exceptional

07 Mar 2026

Anita

loved the pool, room well taken care of. plumbing problem was attended to immediately.

Partner

6/10

Pleasant

05 Mar 2026

Sylvia Del

The room was clean but the front service was not good. It was hard to find someone at the front desk.

10/10

Exceptional

02 Mar 2026

Hannes

Great location. The rooms are a bit dated, but the whole setting of this Gran Hotel from a different era is nothing short of spectacular. Easy access to the historic center of town and only a 10min walk from the corredor gastronomico”. Parking available which is a great plus.

Partner

10/10

Exceptional

26 Feb 2026

Ulises

Very clean room.

Self

8/10

Excellent

24 Feb 2026

Karen

Very clean. Great location.

Partner

10/10

Exceptional

22 Feb 2026

Bonnie

My experience was great. The location is very convenient.

8/10

Excellent

29 Jan 2026

John

Clean great front desk staff

Leisure Friends

8/10

Excellent

21 Jan 2026

Dorothy H

Some black hair on the sink and in the tub.
The shower/tub tap combination did not work well
The buffet egg selection was cold

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Isabelle

Everything!!!
The Gran Real Yucatan is a beautiful hôtel with colonial style!
Very clean, quiet and best location in Centro Histórico where you could walk to various places and restaurants.

Partner

8/10

Excellent

20 Jan 2026

Mari

I’ve clean room. Staff was very friendly and helpful.

Leisure Partner

8/10

Excellent

13 Jan 2026

Richard

Parking easy and close

Very clean
Great helpful staff

Partner

8/10

Excellent

25 Dec 2025

Linda Carol

Parking was in a secured area not on the street which was nice. Our only complaint is housekeeping opened our door at 8 am in the morning and woke us up. Not exactly sure why they came in that early.

Leisure Family

10/10

Exceptional

14 Dec 2025

Kristi

This was the perfect location in Merida. It was walking distance to all central activities and restaurants. The staff were very helpful. The building was older but public areas were very nice. We had two connecting rooms with a living room which was very convenient. As with any older property there were some quirks but overall it was a great place.

Leisure Friends

10/10

Exceptional

12 Dec 2025

Samuel

If you want to be in a location where you’re not too central to the touristy parts and avoid the business, but are able to walk to quite a bit of different locations for shopping, tourism and dining. This will be a great spot for you and your friends. Staffing is great and friendly and provides excellent service.

Leisure Friends

10/10

Exceptional

29 Nov 2025

James

I was very impressed with every aspect of this hotel. I stay in the centro regularly and this was my first visit to your establishment, it won't be my last. The pride in your operation shows on many levels, thank you!

Leisure Partner

10/10

Exceptional

12 Nov 2025

Christine

.

10/10

Exceptional

30 Oct 2025

Christine

Friendly staff, clean rooms, gorgeous courtyard!

10/10

Exceptional

27 Jul 2025

Rosemary

Love staying at this hotel.

Business_and_leisure Family_with_children

10/10

Exceptional

18 Jul 2025

Rosemary

We stay

10/10

Exceptional

11 Jul 2025

Rosemary

We stay at this hotel quite often. It is a beautiful colonial building with a lovely courtyard. The staff is always courteous and helpful. It is within a short walking distance to everything and has convenient parking on sight. Highly recommend.

Business_and_leisure Family

10/10

Exceptional

25 Feb 2025

Agnieszka

We liked the hotel. The employees were awesome. Thank you.

Leisure Family

8/10

Excellent

23 Feb 2025

Brenda

Convenient to centro, clean, quiet.

6/10

Pleasant

17 Jan 2025

ROBERT

All of the staff were wonderful and very accommodating!
However, there did not appear to be many guests. Quite convenient location and perhaps would have more guests if updated?
We were disappointed that there was only breakfast / lunch service and no longer evening dinner service.
(As a first time visitor to Merida) my opinion is it's a beautiful property that probably could be returned to its former glory if updated and well maintained.

Leisure Partner

8/10

Excellent

05 Nov 2024

Raquel

It’s an old construction, beautiful, that needs some repairs … also, they need to add new towels … to make us feel more comfortable or just bring your own like I did for myself ! Other than that, it makes you feel safe and the staff is very helpful in case any problems! I will stay again for sure!!!

8/10

Excellent

28 Aug 2024

Verified traveler

Estubo bien, el servicio bien. Y bastante silencioso

4/10

Poor

29 Jun 2024

Oscar

Gave us a room which was very far and we were traveling with an elder .
Elevator did not work and our room was in the 4th floor.
The personal very kind , specially the young guy. Don’t know who assigns the rooms but it was very unwise give us a room so far, and the room a/c did not work properly.

Friends_and_family Family

10/10

Exceptional

03 Apr 2024

Ambrosio

Very good location

10/10

Exceptional

25 Mar 2024

Sylvia

The city is beautiful and clean. People are friendly, respectful and helpful. The hotel andits service was equally amiable. Loved everything.

Leisure Family

4/10

Poor

29 Feb 2024

Kian

The only saviour is Erick Arriaga,recent front desk recruit. The others seem disinterested in their work . The parking lot does not appear to be cleaned. Trash all over. 3 star rating is too generous. No restaurants within the block and the hotel serves.mediocre breakfast.

Leisure Self

4/10

Poor

12 Feb 2024

Verified traveler

Misleading \"amenities\" no laundry, wifi bad

Five star lobby. Two star rooms. Falsely advertise laundry on the page - they don't have laundry. I booked this room SOLELY to do my laundry as I was staying in a hostel previously - and would've gone somewhere else had I known. They told me \"we have a laundry pick-up service that operates some days, if they're available.\" Had to spend a whole day walking to the laundromat and back to the hotel with bags of clothes, missed the museum I wanted to see. Wifi was broken. No microwave even though I paid extra for a fridge. How was I supposed to warm up food?

Would love a refund as they have misleading information on the hotel page.

Self

10/10

Exceptional

12 Feb 2024

Colin

Centrally located. Great ambience staff was great

Leisure Friends

10/10

Exceptional

06 Feb 2024

Karen

Our home away from home in Merida.

This is really a lovely hotel with a good location. Kind of central to all the good spots of interest. Good parking situation too. Like everywhere they are having staff shortages but the staff they do have work really really hard to keep everyone happy.

Partner

10/10

Exceptional

26 Jan 2024

Everleen

Nice hotel with friendly staff and great location within walking distance of square and restaurants.
Staff very accommodating as our checkout time was 12:00 but our bus didn’t leave till 2:47 so they kept our luggage and let us use facilities until we had to leave.

Leisure

4/10

Poor

16 Nov 2023

Rachael

I really wanted to enjoy this hotel but I wouldn't stay here again. My toilet didn't flush, so I had to constantly fiddle with it to fill with water and reflush. It was kind of yuck. The shower was dirty when I checked in so I had to clean it with wipes I packed. It's a little bit out of the way from decent food and entertainment but not too far. The bed was SUPER comfy though. Satin bedding was not changed which included the pillow cases which is not sanitary. The rest of the cotton bedding had been changed and smelled clean and fresh. The turn down was great! Customer service was excellent and the pool/garden is gorgeous!

Business_and_leisure Self

6/10

Pleasant

10 Aug 2023

Angel

Update furniture in sitting area

Leisure Family

2/10

Poor

05 Aug 2023

Catherine

MOST HORRIBLE HOTEL I HAVE EVER STAYED AT, DO NOT STAY HERE!!!The reception staff were lovely is the only thing nice I can say , the foyer was clean but the rooms look clean yet the bedside lights were covered in dust, no towels, shower curtain was mouldy, states has room service, they don’t, states has a spa, they don’t, states have a swim up bar and two restaurants, they don’t its a cafe at best that is only open 7-3and the restaurant staff are very rude, don’t give you change just expect it as their tip. Awful overpriced hotel. The only exception is the receptionist Sophia whom is lovely, friendly and helpful. WORST HOTEL I HAVE EVER STAYED AT AND UNBELIEVABLY OVERPRICED,DO NOT STAY HERE

Leisure Self

10/10

Exceptional

26 Jun 2023

Rosa

Conviniant

Family_with_children

8/10

Excellent

03 Apr 2023

Arturo

Great location in downtown area, nice traditional “hacienda” look and feel with authentic Yucatán atmosphere

Leisure Family

4/10

Poor

07 Feb 2023

Lillian

The building is beautiful and well maintained. Clean except for pool which is also cold. By the pool is an odor like sewer, not overwhelming but constant. Water in bathroom sink has sulfurous odor. They give you 2 small water bottles per day. Must pay for more. Can get twice size for same price at Oxxo. Restaurant only open until 3pm. Food quality poor. Bar not well stocked, not even decent chelada. About 3 blocks from restaurants. Closest block to hotel a little sketch. Linen quality poor. Young desk clerk helpful and friendly. Others not so much. Left early. Refund for unused days not forthcoming. Entire operation seems like they need the money.

Leisure Self

6/10

Pleasant

21 Nov 2022

Veronica

The towels and bedding were very old and worn. The room smelled of mold. The building and it's location is very good.

Leisure Family

10/10

Exceptional

13 Nov 2022

vida

love bathbtubs and ability to smoke on balcony. ... wish water was always hot

10/10

Exceptional

11 Aug 2022

Rosa

We liked everything especially the pool also the people were really nice

Leisure Family

10/10

Exceptional

04 May 2022

Bojana

Great location and the hotel was very nice and open space.

Leisure Friends

10/10

Exceptional

21 Apr 2022

Michael

Very nice staff. Clean facilities. Central location.

6/10

Pleasant

17 Apr 2022

Vuk W

Great location - indifferent and poor service

Missed opportunity to run a great hotel. Indifferent and borderline rude front desk staff. No help at all with any request for things or services outside of existing setup/inventory. Examples: could not provide hot water for tea; fridge in the room only for a surcharge; no bar, drinks for purchase after 3 PM; business Center not operational. We asked for a business Zoom call as public space internet was patchy, and space was loud - no privacy.
Positive: convenient central location / walkable
On-site free parking
Swimming pool is great, but cleanliness is questionable.

Partner

4/10

Poor

22 Mar 2022

Gabriel

For us the state of cleanliness was a non starter. The pillows were smelly, the comforters were dirty, and the towels old and quite in bad shape. The location is convenient and the hotel could be nice, I just hope they would really amp up their attention to basic things such as cleanliness and state of linen, towels, etc.
Other things important but perhaps not critical… the soaps they provide are quite stinky, and there is no courtesy shampoo. The little fridge is VERY noisy.
People are nice, very attentive and cordial, like all Merida people, but that was not enough to make our stay memorable

Partner

10/10

Exceptional

21 Mar 2022

sandra

Location is great

I recommended

Partner

8/10

Excellent

18 Jan 2022

Ronald

This is a favorite destination when we come to Merida. The hotel is clean, we'll appointed and comfortable. The staff are friendly and professional. The location is wonderful for accessing the attractions of Merida Centro.

Leisure Family

10/10

Exceptional

18 Jan 2022

Nadia

Lugar acogedor al centro de Merida, accesible para varios recorridos a pie al centro o al Paseo Montejo. Vista agradable a la piscina y su vegetación. Lo mantienen muy limpio.

Leisure Partner

10/10

Exceptional

01 Jan 2022

Edilberto

Centro Merida is amazing and booming with entertainment , everything is right there for you and when you take the tours they pick you up right at your hotel ..We stayed there for five nights ...Highly recommend for the food , plenty of things to do , very affordable and very HOT ....I mean hot weather , can't wait to go back...

Leisure Partner

8/10

Excellent

16 Oct 2021

Pedro

It is a very quiet place for people who want a very relaxing atmosphere

Leisure Family

8/10

Excellent

08 Apr 2021

Verified traveler

The hotel was very beautiful and the staff were all very helpful. I would highly recommend this for anyone wanting to enjoy Merida. Easy walking distance to restaurants, shopping and site seeing venues.

Leisure Partner

6/10

Pleasant

01 Mar 2021

Verified traveler

I think this property is trying to get back up &running after Covid . They seemed to only have a few staff. We never could figure out when we would be able to have a hot shower. When I would call front desk they made it sound like hot water needed to be turned on each day? Breakfast was horrible weak coffee, bad fruit , never did bring my eggs. Seemed like only one guy there doing all the work. Front desk often abandoned so no one to ask questions. Room was ok and good water pressure in shower but shower curtain too short and water went everywhere throughout bathroom. We tipped our maid each day as room was refreshed each day and it felt clean. Air conditioning was excellent, cableTV but no English channels. The manger spoke English and was very attentive desiring to help. Pool steps felt slimy as if had not been cleaned in a long time.

Leisure Partner

10/10

Exceptional

16 Feb 2021

Verified traveler

The afternoon host was very friendly and helpful.

Leisure Partner

2/10

Poor

18 Jan 2021

Rebeca

Worst hotel

The place looked beautiful on the pictures but once a we got there, it was like a ghost hotel. nobody else was staying there, only me. The room was dirty, dust everywhere, bathroom courtains looked like haven’t been changed in months. Tv not working. Elevator not working . Pool is not in service, full of trash. Restaurant not functional. To make the story short, they used deceiving pictures. Worse place I’ve been.
I refused to stay there and decided to look for a different hotel.

Partner

10/10

Exceptional

10 Mar 2020

Verified traveler

It is a lovely hotel. I liked the location and it was quiet at night and had a friendly atmosphere. I felt cery comfortable.

Leisure Self

8/10

Excellent

10 Mar 2020

Salomon

Merida

Hotel a little bit outdated great location and very nice staff good for the price no thrills

Friends_and_family Friends

8/10

Excellent

05 Mar 2020

Henry

Staff are great. Rooms are spacious and comfortable. Great location. Guess my timing for showers was off. Only had hot water once in two days. My travelling partner had hot water every time. Overall very good.

Friends_and_family Friends

8/10

Excellent

16 Feb 2020

Verified traveler

Lovely courtyard and pool area. Comfy beds. Restaurant ok for quick snack. Recommend eating out.

Leisure Partner

6/10

Pleasant

11 Jan 2020

Verified traveler

Pool gets no sun

Do not stay here if you want a pool. Tight pool courtyard is surrounded by the 5 floor hotel on 2 sides along with beautiful but heavy foliage blocks any sun, pool not good. Other than that place is beautiful and clean.

Partner

10/10

Exceptional

06 Jan 2020

KathyFriend

We stayed 3 nights and had a wonderful time! It is close to all Centro activities. Starbucks is only two blocks away. For us that was a must. The staff were exceptionally helpful and kind. The atmosphere of the inner grounds is quiet and majestic with two different courtyards, the lobby and pool. They are both a wonderful place to relax, swimming or not. Our room was on the top floor (5th with elevator) so views from the balcony we're amazing. Great wheelchair accessibiIity. I would recommend this hotel to anyone wanting to explore Merida Centro.

Leisure Family

10/10

Exceptional

21 Dec 2019

Verified traveler

Only thing I didn’t like was the quality of the towels (they were old) but other than that, everything was very good: the shower and the bath tub, the rooms (they changed our beds every day); everything was clean and the staff very friendly

Leisure Family_with_children

4/10

Poor

08 Dec 2019

Verified traveler

Description not what the hotel is. It's not a comfortable hotel. Rooms are small and sheets and bedding are cheap, not Egyptian cotton as described.

Partner

10/10

Exceptional

31 Aug 2019

Verified traveler

Great hotel

Hotel has 24 hr front desk that was very kind in receiving and checking in, showing the room and services. I enjoyed the comfort of the bed and AC, the water pressure of the shower, and the courtyard to sit in the shade and enjoy the breaze. Good location for Centro Histórico. They called a cab for me to get back to airport and were helpful when I had questions. The housekeeping was very thorough and also respectful of my things. ¡Muchas gracias!

4/10

Poor

14 Aug 2019

Verified traveler

Rooms done at the afternoon, had to ask for towels, breakfast was very disappointing and service as well. Parking not organized. But in general friendly staff

Friends_and_family Family

10/10

Exceptional

17 Jul 2019

Verified traveler

None. None

10/10

Exceptional

19 Jun 2019

Marcos

Very good!!

Family

2/10

Poor

10 May 2019

Verified traveler

I loved the architecture, the building was beautiful. Unfortunately, they gave me a room I did not pay for, refused to upgrade me to the correct room. The man that works the night shift is lazy and rude. Do not stay past a certain time because they lock the Hotel doors and get upset when they open up for you! Pool was nice and cleaned regularly! Room service wakes you up really early to clean, even though you put the do not disturb sign. No elevator in the wing that they sent me to, and they start making loud banging noises around 5am. Had to go activate my key card every single day because they kept deactivating it (mind you, the room they gave me was the farthest room at the tower with no elevator) Merida is really hot and tiring, last thing I want to do is go back down to get card activated... every single day! I paid for King sized bed, got tiny double junior beds that were really uncomfortable! Mattress and pillows were like cardboard. Over all room was very nice looking and clean.

Friends_and_family Partner

10/10

Exceptional

04 Apr 2019

Verified traveler

Lovely garden and comfortable outdoor space to relax after busy day. Tranquil oasis in the middle of historic centro Merida.

Leisure Family

6/10

Pleasant

10 Mar 2019

Verified traveler

Beautiful, colonial-style property with gorgeous patio.
Walking distance to many tourist attractions downtown.
The only things that would keep me from going back are the bed and pillows. They were very hard. Not a pleasant sleep.
Changing rooms didn't help. The beds and pillows were hard in the new room too. And towels seemed to be at least 10 years old.

Leisure Family

8/10

Excellent

09 Mar 2019

Verified traveler

The hotel is very well located. It is a 15-20 minute walk from the major attractions in Merida's historic center. In particular it is two blocks from Santa Lucia Park, which has a number of restaurants and stores. The hotel staff were very friendly and helpful. My room was large with a lovely balcony overlooking the pool.

Leisure Self

8/10

Excellent

07 Mar 2019

Verified traveler

Location and price are great. Also quiet. The rooms were adequate and the staff was helpful.

Leisure Partner

8/10

Excellent

02 Mar 2019

Verified traveler

Building was old architecture and the courtyard was beautiful.
The pool was clean enough but it was not cleaned as often as it should have been.
The room was lovely but the curtain rods were unattached; a few details were not attended to.
All in all we were comfortable and pleased.

We changed rooms because in our first room, the small terrace was overgrown with palm leaves, including a dead one which was depressing to look at. The second room was better. The front desk was helpful and easily expedited the change.

We loved the staff. The people are warm and eager to please. The dining service was not as fast as we are used to as New Yorkers but that’s to be expected!

Leisure Partner

10/10

Exceptional

11 Feb 2019

Verified traveler

Everything is superb except the breakfast buffet.
No bacon, no ham, or home fried potatoes. Mashed potatoes for breakfast? Otherwise the buffet is fine, lots of fruit, sweets and hot choices. Just whole wheat bread and a better blend of coffee would be appreciated..

Leisure Friends

8/10

Excellent

25 Jan 2019

Verified traveler

Older, nice grand hotel of past glory. Good pool and spaceous lovby area.
Brekfast more quanity and variety than quality.

Leisure Partner

6/10

Pleasant

18 Jan 2019

Verified traveler

Great location, beautiful colonial building. Very friendly staffs trying to help. Main colonial building is beautiful but the rooms were outdated and bathroom needs some work.

8/10

Excellent

04 Jan 2019

libra713

The property is in a very convenient location close to the city center. The rooms could use some updating but in general are comfortable. We felt safe coming and going from this property in the evening times too.

Friends_and_family Family

6/10

Pleasant

04 Jan 2019

Verified traveler

Noisy ac small tv lousy showers dirty handrails lousy pillows

Leisure Partner

6/10

Pleasant

23 Dec 2018

L Douglas

Nice bur rooms need improved

Many times at this hotel. Great location. Nice hotel, lobby area clean and very nice, but rooms looking older...small tv...room dark...bedding and towels old. May stay again...just a little disappointind

Friends

10/10

Exceptional

16 Nov 2018

R-Dub

Third year in a row... We love this place! I would love to help this business out with a great review, but I also don't want to give up my secret place! This hotel is amazing! Location is great too.

8/10

Excellent

04 Nov 2018

Peggy

The hotel was clean. The staff were helpful and friendly. The price was less than what it was worth. Although not the Hilton or some brand name, we totally got our money's worth. We were totally satisfied with out stay and plan to return on our next trip to Merida. I would have liked to see washrags or face clothes if requested for the rooms, but we made do.

6/10

Pleasant

03 Nov 2018

Verified traveler

Nice property, good location.

This property is nice, tranquil inside, good location near the center with friendly and helpful staff. Perhaps it was only my room; but it was not as clean as many would expect, nor was everything completely functional. It was not enough to deter me from staying there again; but I would hope to have better conditions in my room next time.

Partner

8/10

Excellent

29 Sep 2018

Bradley

Staff was accommodating. Nice pool. Firm bed.
Hotel is a colonial house with rooms that have been added in back. Located walking distance to square. Felt very secure.

6/10

Pleasant

10 Aug 2018

Verified traveler

Pleasant hotel; however, I was unable to sleep since the people next door left the TV on all night.

10/10

Exceptional

19 Jul 2018

Verified traveler

Wonderful staff

The helpfulness and friendliness of the staff was a real high point making the stay excellent.

8/10

Excellent

18 Jul 2018

Val

Nice facility, clean and central... WiFi is not too reliable tho.

8/10

Excellent

03 Jul 2018

deborah

Love Mérida

We really liked it - would love coffee in room and feel menu in restaurant could use a make over , but truly AWESOME value

Friends

10/10

Exceptional

02 Jul 2018

Gerry

Close distance everywhere Downtown.

The hotel was really in a very convenient location. Walking distance to the Plaza Mayor and shopping area, including restaurants with clean rooms, nice and helpful staff and convenient parking next door, made this hotel a great choice.

4/10

Poor

18 Apr 2018

Laura

The hotel is a lovely property accesible to many tourist attractions walking. The problem is service and cleanliness. Our room was never clean only towel changes and bed made. Even dirty glasses were left in the room. Only two staff members were eager to help, the rest seem to be so unhappy with their jobs. Price is similar to other properties yet you get no breakfast like other hotels do because we reserved via Travelocity. Ridiculous! Finally, be careful with reservations and cancellations ., all properties charge 1 night penalty if you don’t cancell on time they will charge the full amount of your stay !!!!
I will never stay or recommend this hotel to anyone that likes good service and a clean room.

8/10

Excellent

16 Apr 2018

Talz

Good location

Hotel was located in a good location. Staff are very friendly.

8/10

Excellent

11 Apr 2018

Ralph

No regrets

It suffers a bit from the usual Mexican situation, not enough thought given to long term maintenance. Ex a number of pool tiles are long gone; a simple fix, if, when you built the place, you kept a supply somewhere knowing they’d eventually be needed. But you see that everywhere in Mexico. Anyway, all in all, quite an excellent place for the money, with good restaurants an easy walk away, and a nice front desk staff to welcome you.

2/10

Poor

08 Apr 2018

Pamela

Overrated!

Not sure why this hotel has good reviews. We stayed there for half our trip and was very disappointed. The staff was very unfriendly and put out with any request or question (such as a refill of coffee at breakfast, four towels in the room since we had four people, etc). Trying to get towels for the pool was a chore as well. Restaurant food was okay and you had to hunt down staff to get service. There was something every day that made the experience worse. Had we not booked through Expedia and paid already, we would have moved back to our first hotel. This place was awful!

6/10

Pleasant

08 Apr 2018

mick

Gran Illusion Real.

Staff were reasonably helpful and pleasant more than competent...we paid an extra $18 for a third bed and person, then had to ask for linens and blankets and debate the charges for a third bottle of water...
Room and pool were great for comfort.
A sinister late night experience in the bar was a little troubling...the collection of staff and others would have made an excellent crew for a spaghetti western. The look I got awaiting my change after ordering a beer (and leaving part of intended tip on the counter) caused me to shudder and depart quickly!