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Misión Express Mérida Altabrisa

Merida - Yucatan · Mexico

Calle 20 No. 255 entre calles 15 y 19View location

8.0/10Excellent1,002 Reviews
Cleanliness8.2/108.2
Service8.2/108.2
Comfort7.6/107.6
Condition7.6/107.6
Location9.6/109.6
Neighborhood8.6/108.6
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Misión Express Mérida Altabrisa

This hotel enjoys an exclusive location in Mérida's Altabrisa district, a shopper's paradise and home to some of southeast Mexico's most important shopping centers. The 21st Century Convention Center is a short drive away, while downtown Mérida and Puerto Progreso are easily accessible within a 10 and 30-minute drive, respectively.

Guests also benefit from convenient access to the Altabrisa commercial area and Mérida International Airport. This modern, functional hotel caters to both business and leisure travelers.

Read more about this hotelShow less

With a stay at Hotel Misión Express Mérida Alta Brisa, you'll be centrally located in Mérida, a 1-minute drive from Plaza Altabrisa and 6 minutes from Paseo de Montejo.

This hotel is 3.4 mi (5.5 km) from La Isla Mérida Cabo Norte and 4 mi (6.5 km) from Yucatán Siglo XXI Convention Center. Stay in one of 118 guestrooms featuring LCD televisions. Your pillowtop bed comes with down comforters.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Featured amenities include a business center, express check-in, and express check-out. Planning an event in Mérida?

This hotel has 11 square feet (1 square meters) of space consisting of a conference center and a meeting room. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Concierge
Laundry
Gym
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 6:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Minimum guest age is 16 Noise-free rooms not guaranteed Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • You need to know
    • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • No pets and no service animals are allowed at this property.
    • A car is not required for transportation to and from this property.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Minimum Spring Break check-in age is 16 years old
    • This property accepts credit cards, debit cards, and cash
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Spoken Language

    English

    Spanish

Nearby attractions

Plaza Altabrisa 0.4 km / 0.3 mi
Specialty Regional Hospital 0.7 km / 0.4 mi
Star Medica Hospital 0.9 km / 0.6 mi
UpTown Mérida 1.5 km / 0.9 mi
Grutas de Calcehtok 2.9 km / 1.8 mi
Diamonds Casino 3.5 km / 2.2 mi
Hospital Faro del Mayab 3.7 km / 2.3 mi
Hacienda Yaxcopoil 3.8 km / 2.4 mi
Paseo de Montejo 4.6 km / 2.9 mi
Centro Cultural Lorca 5 km / 3.1 mi
La Isla Mérida Cabo Norte 5.5 km / 3.4 mi
Juega Juega Casino 6.5 km / 4 mi
Yucatán Siglo XXI Convention Center 6.5 km / 4 mi
Great Museum of the Maya World 7 km / 4.4 mi
Casa Montes Molina Museum 7.1 km / 4.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2009
  • Year of most recent renovation: 2009
  • Total number of rooms: 138
  • Number of floors (main building): 7
  • Single rooms: 28
  • Double rooms: 108
  • Accessible rooms: 2
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
Show 37 more facilities & services
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Room service
  • Laundry service
  • Medical service
  • Babysitting service
  • Multilingual staff
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Concierge
  • Gym
  • Luggage room
  • Clothes dryer
  • Café
  • Restaurant
  • Non-smoking area
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Business centre
  • TV lounge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • À la carte lunch
  • Children get free accommodation, meals payable on the spot
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room CAPACITY 2Room • CAPACITY 2ROO.C2

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    Room CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 21 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable2 photos

    Misión Express Mérida Altabrisa

    DOUBLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width, Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Individually adjustable air conditioning
    • TV
    • Direct dial telephone
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin ONE BEDDouble or Twin • ONE BEDDBT.1B

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    Double or Twin ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BED • 1 Bedroom • 21 m²ROO.1B-1
    Room ONE BEDPhoto unavailable3 photos

    Misión Express Mérida Altabrisa

    Room ONE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B-1

    Room amenities

    • Individually adjustable air conditioning
    • TV
    • Direct dial telephone
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE PREMIUMQUADRUPLE • PREMIUMQUA.PI

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    QUADRUPLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXESINGLE • DELUXESGL.DX

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    SINGLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE ONE BEDRoom • DELUXE ONE BED • 1 Bedroom • 21 m²ROO.1B-DX
    Room DELUXE ONE BEDPhoto unavailable1 photo

    Misión Express Mérida Altabrisa

    Room DELUXE ONE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    DELUXE ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B-DX

    Room amenities

    • Individually adjustable air conditioning
    • TV
    • Direct dial telephone
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOMQUADRUPLE • GUEST ROOMQUA.GR

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    QUADRUPLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDS • 1 Bedroom • 21 m²ROO.2B-1
    Room TWO BEDSPhoto unavailable1 photo

    Misión Express Mérida Altabrisa

    Room TWO BEDS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B-1

    Room amenities

    • Bathroom
    • Shower
    • Direct dial telephone
    • TV
    • Individually adjustable air conditioning

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN PREMIUMTWIN • PREMIUMTWN.PI

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    TWIN PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE LUXURYDOUBLE • LUXURYDBL.LX

    Photos are not available for this room type.

    Misión Express Mérida Altabrisa

    DOUBLE LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Misión Express Mérida Altabrisa

8.0
Excellent
1,002 Reviews
Cleanliness
8.2 /10
Service
8.2 /10
Comfort
7.6 /10
Condition
7.6 /10
Location
9.6 /10
Neighborhood
8.6 /10
Amenities
8.0 /10
100 reviews shown
4/10
Poor
16 Jun 2026
Mailen
The room doesn’t have internet to watch the tv
Partner
10/10
Exceptional
24 Apr 2026
Omar
Estancia muy cómoda y tranquila, definitivamente mi hospedaje cada que regrese.
Friends_and_family Friends
10/10
Exceptional
12 Mar 2026
Cornelius
Great place
Family
10/10
Exceptional
23 Feb 2026
Nataliya
Nice staff!
Family_with_children
8/10
Excellent
18 Feb 2026
Vilma
Clean room
Friends
10/10
Exceptional
07 Jan 2026
Michael Q
Convenient parking. Hotel grounds and facilities are well kept. Staff is very helpful, friendly and courteous
Business Self
8/10
Excellent
03 Jan 2026
gary
Easy parking, warm water shower
Self
8/10
Excellent
10 Dec 2025
Jesser
Staff courteous
6/10
Pleasant
03 Dec 2025
Peter
Breakfast was excellent, very delicious
The bed was a bit hard for me and my husband since we love soft bed , the floor didn’t feel clean,
Business Family
10/10
Exceptional
15 Oct 2025
Melissa
Very central
Partner
10/10
Exceptional
23 Sep 2025
Melissa
There are many places to go nearby. Hotel’s breakfast is nice. Rooms are medium size but comfortable.
Business
10/10
Exceptional
31 Aug 2025
Frank Gordon
Property well located for driving to attractions inside and outside the city. Breakfast being included is good. Comfortable rooms. Easy parking.
Leisure Family_with_children
8/10
Excellent
14 Aug 2025
Erwin
Close to were we did business, good breakfast. To much noise from outside, not insulated rooms.
6/10
Pleasant
06 Aug 2025
STEVE
Noisy, could hear everything going on in the hallways and other rooms
Leisure Family
8/10
Excellent
26 Apr 2025
jane
Check-in was awful, way too many detailed questions. Never been asked so much. Very frustrating.
Leisure
10/10
Exceptional
10 Apr 2025
BERNHARD
Price was good, nice continental breakfast, clean rooms
Business_and_leisure Family
10/10
Exceptional
23 Mar 2025
Lisa
Liked that it was a cheap Uber ride to medical and shopping. Staff was excellent.
Didn't like that they didn't supply wash cloths to just wash your face. I get why they don't as people steal them but it would be nice to have them.
Leisure Partner
4/10
Poor
18 Jan 2025
Byron
The check in was terrible, you have to scan a QR code and do everything yourself, but you can only do it once you reach the counter, meanwhile, you watch all sorts people mostly struggling with it because there are lots of spaces to fill. I did everything while trying to keep a 2yo from running away and carrying 3 pieces of luggage without help from the staff. I finally arrived to the room only to find out that they made a mistake and sent me to the wrong type of room and had to go back down and wait in line to fix the problem.
Business_and_leisure Family
10/10
Exceptional
15 Jan 2025
Ernie
Very good stay, we checked in late and the front desk was very helpful
10/10
Exceptional
29 Nov 2024
Neff
Affordable, safe, and very clean..

night staff has a poor attitude, for every question blames the customer
10/10
Exceptional
04 Nov 2024
Otto
Breakfast with the room is always a plus for me. And the buffet breakfast was very good. Rooms were in very good order as well.
Business Family
8/10
Excellent
12 Oct 2024
Ximena
Great place to stay!
Leisure Family
8/10
Excellent
16 Sep 2024
wedige
It OK.
6/10
Pleasant
18 Aug 2024
John
Very small rooms
8/10
Excellent
10 May 2024
Verified traveler
A.C working, but take hours to have the room cool.
Neen to re! -enter internet passwords every time leaving and returning to room .
Friends_and_family Family
4/10
Poor
25 Apr 2024
Bernhard
Check in staff was rude
Family_with_children
8/10
Excellent
18 Apr 2024
Sung Jei
It is convenient to go shopping.
Business Partner
6/10
Pleasant
26 Feb 2024
Verified traveler

Mejorar mantenimiento.

Mejorar el mantenimiento de los cuartos. Los están descuidando. Poca empatía del personal de recepción.
Friends_and_family Family
10/10
Exceptional
03 Sep 2023
William
The breakfast is very good.
Business_and_leisure Family
10/10
Exceptional
07 Aug 2023
Lazaro
Excellent customer service
Business Partner
10/10
Exceptional
05 Aug 2023
Luis
All great! except for one thing. Walls are paper thin and I was able to eavesdrop all the business plan of our next door neighbor during a very obvious) conference call she was having.
Business_and_leisure Partner
8/10
Excellent
24 May 2023
Verified traveler
Great place
8/10
Excellent
17 Mar 2023
lori
Had eye surgery at Altavisión oftalmología especializada - the hotel was only a 7 minute walk away as well as being close to the Plaza Altabrista shopping Mall.
Only problem - could not find the restaurant or breakfast that are listed under \"Hotel Amenities\"
10/10
Exceptional
28 Feb 2023
Raineldo
The breakfast was great. We expected continental but got a full breakfast.
Leisure Partner
8/10
Excellent
05 Nov 2022
cathrene
Very good value for money. I would return as a guest.
Business Family
8/10
Excellent
12 Sep 2021
MARIO

Decent hotel

The hotel is in a very quiet area of the city; the beds are comfortable and have 4 pillows each, which is unusual and very convenient for us; the cleanliness is very good and the temperature control measures and use of masks for access very strict; the included breakfast is very basic but sufficient.
Partner
8/10
Excellent
18 May 2021
Moises

bien para una noche

esta bien para una noche. el baño pésimo
Partner
8/10
Excellent
13 Apr 2021
Cory J Lingelbach
Great hotel regarding location and pricing. Clean maintained and front desk persons were good.
Business
6/10
Pleasant
19 Aug 2020
LeonelEspinosa
La cama no estaba limpia al momento de entrar. El telefono de mesa no esta funciono, segun me dijeron se quemo el cable. A lo que pregunto, que dice tu plan diario de mantenimiento?
Leisure Family
6/10
Pleasant
12 Feb 2020
Verified traveler
Location and security neighborhood.
close to bus station.
Business Self
8/10
Excellent
21 Oct 2019
Hectorc
Great location, some areas of hotel seem dated. Lift can be updated for sure.
Friends_and_family Family_with_children
10/10
Exceptional
04 Aug 2019
FranciscoMay
Great place to stay pretty calm and secure at night
Friends_and_family Friends
10/10
Exceptional
02 May 2019
Ralph

Awesome

It was great
Partner
8/10
Excellent
05 Apr 2019
Kat
I stayed around 6 weeks. The room and whole property was clean and well taken care off. Even though some of the staff struggled with English [like me with Spanish :) ], everyone was exceptionally friendly. There is a big supermarket pretty much next door and big mall in walking distance (5 min), 24hr Oxxo across the street, ADO bus station also in walking distance (10 min). There's a vending machine with limited snacks and beverages on the property. The fitness center is small - 2 treadmills operated by a \"key\" that has to be picked up from the front desk, 2 stationary bikes.
Business_and_leisure Self
6/10
Pleasant
14 Mar 2019
leonor

Gray area

It was good overall. Very good area.the only thing was the shuttle service never happened.never explained needed to book ahead and only took one booking at a time. Not my idea of a service shuttle.
Partner
10/10
Exceptional
08 Jan 2019
Jose

Location

Far from center area, but breakfast is great.
Family
8/10
Excellent
04 Jan 2019
Verified traveler
1. Closeness to the shoppimng malls
2. Free shuttle service
Leisure Family_with_children
6/10
Pleasant
03 Jan 2019
Miguel

Nice but far from downtown

Was a last minute choice but better than expected even though it was far from downtown and most attractions it was still good.
8/10
Excellent
19 Nov 2018
Verified traveler
Our stay was nice. The room we stayed in needed a little touch up work done to walls as regard to painting. Overall it was not that bad. Manuel was very helpful and friendly.
8/10
Excellent
15 Oct 2018
Paco
Just loved the overall stay at hotel. Will plan same hotel again next time.
6/10
Pleasant
13 Sep 2018
Terri

Acceptable

The hotel is acceptable for the price. It felt a little old and needing maintenance. Only one of the two elevators was working.
Partner
8/10
Excellent
01 Sep 2018
Rudy
Good bed, nice staff, good breakfast, very poor WiFi in the room.
6/10
Pleasant
14 May 2018
Eduardo

Bad experience

It was a shock to see the hotel on these conditions. It needs maintenance everywhere. I have to change twice a room because in one of them AC was noisy and on the second one it was dripping water in big quantities. On the other hand, cleanliness was not there. Check in take some time.
Family
10/10
Exceptional
29 Apr 2018
Elizabeth
Excellent service. Everyone makes you feel at home.
2/10
Poor
22 Apr 2018
Verified traveler
Terrible , it doesn’t look like the pictures at all.
There are not rooms with king beds even thought you are able to booked with king bed
6/10
Pleasant
26 Mar 2018
Verified traveler

Comfortable hotel, close to shopping and medical f

This a great place to stay for business away from the hotel. Very basic, but meets all needs. Staff is very helpful! Walking distance to shops and restaurants!
4/10
Poor
16 Mar 2018
Verified traveler
Poor facility conditions, no hot water, hair dryer not working. Breakfast ok, staff very well
8/10
Excellent
12 Jan 2018
sung jei

Insects were there.

I was in the room in Merida, Yucatan, M
exico. But small ants were in the beds and in the room. That's why I don't want to recomrnd for another.
8/10
Excellent
28 Dec 2017
Francisco

Ok for the price

The best thing of this hotel is the location
It is comfort and is very useful have the breakfast included
It needs more maintenance
Family
8/10
Excellent
16 Dec 2017
Jose

Excelent option

It is very well located, good pricing and the staff is very friendly. Definetely a good option in Merida.
8/10
Excellent
23 Aug 2017
Roque

Good

Selituated close to a shoping mall. Room was clean and staff was very helpfull.
10/10
Exceptional
14 Aug 2017
LAURA

Good choice for the price

Clean and comfortable. Needs a little uplift, but it is ok. Comfortable bed, big bathroom, great towels. Complimentary breakfast is a plus. Very near to Altabrisa mall. Overall, good choice for the price
Family
10/10
Exceptional
13 May 2017
Verified traveler

Hotel is clean.

This Hotel is confotable and clean.
I want to recomend this hotel to my friends.
6/10
Pleasant
08 May 2017
Nice hotel

Nice hotel close to shipping center

Nice hotel close to shopping center,room clean,brakefast served at hotel
8/10
Excellent
18 Mar 2017
Verified traveler

Staff far exceed facility

Good value
OK breakfast
Stayed for two nights
Nearness to Oxxo and restaurants and groceries a big plus
10/10
Exceptional
11 Mar 2017
Verified traveler
Great rooms really clean
Family
2/10
Poor
01 Jan 2017
Cristina D

Don't stay there!

Late check in, ants all over the room, super tiny room, hotel looks filthy overall for the rate if there were minus stars I would give -5!
Family
10/10
Exceptional
10 Dec 2016
Alex

Good experience.

It's a nice, basic hotel, conveniently close to a supermarket, you have an Oxxo in front which is like a 7eleven, the hospital is near by and a big mall 'Plaza Altabrisa' is a 10 minute walk. Clean, comfortable room and bathroom, fast internet.The hotel serves it's purpose...If I have to go back to Mérida I will definitely stay here again.
6/10
Pleasant
13 Sep 2016
Carlos

Basic accomodations

We needed a place to stay while we were moving between nearby neighborhoods. The rooms were clean, and a little on the small side. The wifi didn't work in the room, I had to use the dining room to get some work done. There is no ice machine in the hotel, they used bags of ice to dish out a half a bucket's worth for us. The bag was under the fruit in the breakfast buffet, which was not bad, but nothing to write home about. Limited TV: SAP didn't work.
6/10
Pleasant
28 Jun 2016
Joe

Very Small Rooms, but nice n Clean

Rooms were clean, but double room has space pretty much for the beds only - hardly a place for a chair, very tight fit.
Expedia reservation confirmation clearly listed \"Free Breakfast\", but receptionist's documents showed no breakfast, had to argue back and forth.
10/10
Exceptional
24 May 2016
Verified traveler
It's a really nice hotel. Great price. Friendly staff. Clean. Comfortable. The staff don't seem to speak much English, but you're in Mexico. Learn some Spanish.
10/10
Exceptional
11 Apr 2016
MARÍA ESTHER

Wedding trip!

Just great!
Partner
2/10
Poor
12 Jul 2026
Alberto
Con mi reservacion ya pagada. El hotel no pudo recibirme ni darme hospedaje por falta de energia eléctrica. Mencionando q de tardaria varios dias en tegresar la electricidad. Y solo quiero me devuelvan mi dinero que pague.
10/10
Exceptional
05 Jul 2026
Gonzalo
El desayuno es excelente, buenas condiciones en general.
Friends_and_family Family
10/10
Exceptional
30 Jun 2026
Berenice
Buena ubicación y el desayuno
Family_with_children
10/10
Exceptional
29 Jun 2026
Rolando
Habitación limpia y muy confortable.
Friends_and_family Family
10/10
Exceptional
22 Jun 2026
gabriela
Cumple con lo requerido, buena ubicacion cerca de hospitales y plaza altabrisa y buena relacion calidad precio
Partner
10/10
Exceptional
21 Jun 2026
Emmanuel
Excelente Servicio y atención Todo limpio
Business
10/10
Exceptional
15 Jun 2026
Sr. Jose Sempere
Limpio a un buen precio y bien ubicado.
6/10
Pleasant
12 Jun 2026
Eugenio
Habitacion no muy limpia, ni me llego la fsctura
Self
10/10
Exceptional
07 Jun 2026
Norberto
Estancia agradable, buenas instalaciones, cumplen
Family_with_children
10/10
Exceptional
05 Jun 2026
Juan
Excelente atención
Family_with_children
10/10
Exceptional
01 Jun 2026
Rafael angel
Excelente servicio, buenas camas y almohadas. Limpieza, buena ubicación y buena atención
10/10
Exceptional
27 May 2026
Rafael angel
Excelente servicio buen desayuno accesible
Self
10/10
Exceptional
03 May 2026
GLORIA ALICIA
En el lobby las plantas y mesa de centro estan llenas de polvo..me gusto la terraza trasera
Family
10/10
Exceptional
25 Apr 2026
Vicente
Todo bien limpio y ordenado el restaurante muy bien
Family
10/10
Exceptional
03 Apr 2026
JAVIER
Excelente los servicios.
Friends_and_family Family
4/10
Poor
29 Mar 2026
Jose manuel
Falta, mantenimiento, no sale agua caliente , personal muy amable ,
Partner
10/10
Exceptional
17 Mar 2026
Sergio A
Todos los servicios bien, de acuerdo al nivel del hotel
Partner
10/10
Exceptional
16 Mar 2026
Michel
Muy buena atención del personal, las instalaciones limpias y en buen estado, tuve un detalle con el aire acondicionado, y me resolvieron muy rápido y satisfactoriamente, la ubicación fué excelente para mi propósito de visita a Mérida, será mi primera opción en mis viajes futuros.
Family
10/10
Exceptional
13 Mar 2026
Gerardo
La habitación era un poco pequeña pero muy limpia y en perfectas condiciones. El desayuno mejor y más variado de lo que esperaba.
Partner
8/10
Excellent
10 Mar 2026
Adrián
La habitación requiere mantenimiento, problemas con la caja del wc y la llave del lavabo muy dura para abrir y controlar el flujo.
Se cuela un poco de mal olor desde el lavabo.
El agua caliente tarda en salir y es tibia.
Family
10/10
Exceptional
16 Feb 2026
ANDY
Habitacion Limpia Personal amable
Leisure Partner
8/10
Excellent
04 Feb 2026
sandra luz
si todo excelente
gracias
Business Family
8/10
Excellent
31 Jan 2026
sergio ruben
No hay teléfono
4/10
Poor
25 Jan 2026
Federico Fanghanel
HABITACION VIEJA CON OLOR DESAGRADABLE. EN GENERAL EL HOTEL ESTA DESCUIDADO Y NO VA ACORDE DE LA TARIFA. EL DESAYUNO IGUAL MUY MEDIOCRE.
Leisure Family
10/10
Exceptional
16 Jan 2026
Jose
Todo muy bien sin queja
Leisure Family
6/10
Pleasant
09 Jan 2026
David
Personal amable. Estacionamiento disponible.
Partner
10/10
Exceptional
02 Jan 2026
Nancy Avanguisht
Todo el servicio fue excelente!
Leisure Family
10/10
Exceptional
02 Jan 2026
Teresita
La habitación impecable, limpia, bonita, muy agradable.
Leisure Family_with_children

Location & surroundings

Misión Express Mérida Altabrisa
Calle 20 No. 255 entre calles 15 y 19, Merida, Mexico

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Misión Express Mérida Altabrisa

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