Name: City Express Merida
Address: Avenida Prolongacion Paseo De Montejo Numero 332, Merida, 97119, MX

4/10

Poor

19 Jul 2026

ERIC

We booked this stay as a family of 4. Our room was bare bones similar to a Motel 6 in the US. I think even Motel 6 has updated their rooms and look better. Very disappointed for this is a Marriott property. Lighting was poor in the room asxwell as bedding. Bathroom conditions weren't not the best they were 4 of us they were only two towels when I asked for towels they were never delivered. We wanted to use the pool for a few minutes and ask for towels we already downstairs and one of the desk agents required an ID. Fortunately the other desk representative understood that we would have to go back to our room to get the ID but gave us the towels on good faith. Their Cafe area was not the cleanliest tables were dirty and choices of food were very poor and quality. I would not stay here again with the family, I would prefer to go elsewhere.

Family_with_children

10/10

Exceptional

09 Jul 2026

Luis Felipe

Gracias por sus atenciones

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

michell

Everything was very clean and the breakfast was delicious.

Family

6/10

Pleasant

28 Apr 2026

Cindy

The breakfast was disappointing.

Family

6/10

Pleasant

16 Mar 2026

Kristin

Nice place, good location but no hot water for a shower

Self

6/10

Pleasant

18 Feb 2026

Jared

Hotel was fine. Breakfast was a non-breakfast, so don't count on that.

10/10

Exceptional

14 Jan 2026

rommie

everything everyone food clean rooms helpful employees.

Leisure Self

6/10

Pleasant

20 Dec 2025

Hector

The room was in very good condition and the staff, especially the cleaning staff are very courteous. The reason why I only give them 3 starts is because their gym is a left down. The 2 stationary bikes are damaged and I reported that back in August the last time I was there. Weights sets are missing and incomplete. One treadmill is broken and the other one is on its way.

8/10

Excellent

12 Dec 2025

Jose Eduardo

Breakfast was good for the most part, however, it was not quickly replenished when there was a large number of guests coming out for breakfast. Otherwise, the location was good for our purposes, rooms are relatively small but in great conditions and everything was pretty clean. I would definitely come back here!

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

THALIA

Great area, clean room & great staff

Business Self

6/10

Pleasant

07 Sep 2025

Raymundo Aldebaran Mata

Estar bien incluir el desayuno tipo buffet ; más variado.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Eleodoro

No complaints

Leisure Partner

10/10

Exceptional

12 Aug 2025

Ivan

Good location. Breakfast Included. Pool was okay. Room was clean.

Business Family

4/10

Poor

16 Feb 2025

Arturo

El desayuno es lo mismo todos los dias que es bueno si reservas solo por una noche tienen una maquina de cafe italiana que solo sirve espresso y cafe grande y agua caliente asi que si eres un executivo y te gusta el cafe gourmet tienes que salir de prisa a buscarlo y olvidarte del desayuno .La alberca se disfruta para pasar dias agradables Los empleados de reception exelente trabajo Las habitaciones muy limpias no te recomiendo una habitacion en los pisos 6 y7 por que en la noche el ducto de ventilacion en el ban̈o hace un ruido que tal vez no lo soportes.para ser un hotel express es bueno pero para ser de express by marriot deberia ser mucho mejor.

Business_and_leisure Family

10/10

Exceptional

05 Jan 2025

janett

Great location. Good breakfast and nice staff

Leisure Family

6/10

Pleasant

31 Dec 2024

Mary

Staff was wonderful and friendly. We were satisfied with the room. Outdoor pool was nice for relaxing and cooling down after hot day at the Progeso Beach. It’s just that breakfast buffet was not that great, they tasted blah. It’s good location for 30 mins ride on bus to the beach and 15 mins into Centro

Leisure Friends

10/10

Exceptional

22 Dec 2024

Jairo

Friendly staff and very helpful. Very clean

Leisure Partner

8/10

Excellent

18 Nov 2024

Hector

Nothing

Leisure Family

4/10

Poor

04 Aug 2024

Verified traveler

Left early because the family couldn’t sleep.

The hotel was pretty bare bones, which was fine because it’s what we expected. The problems was the vending machine took only coins and they couldn’t provide change. The elevator smelled like vomit and the AC in the room was angled in a way to blow on your face while you are sleeping. We ended up leaving a day early even though we prepaid…

Friends_and_family Family

4/10

Poor

30 Jul 2024

Xochitl

Staff was extremely rude. They were not helpful at all. They blocked our room for AC and did not care to inform us. And then had us waiting for a new room. Not staying there again.

Business_and_leisure Family_with_children

6/10

Pleasant

14 Jul 2024

Juan

The hoyel generally needs maintenance, there is a lack of lighting, the bathrooms are in poor condition, very noisy outdoor areas, a crib was requested and they didn't have one, there were no towels in the room, etc., etc.

Leisure Family_with_children

8/10

Excellent

26 Jun 2024

Jessica

Loved that this place had great parking, offers breakfast and has good location. The only thing is there tv is outdated and they had an issue with the toilets and the ac would leak.

Leisure Family

8/10

Excellent

24 Jun 2024

BERNHARD T

It is a nice location
The tree at back of parking lot that scratched the Explorers top

Leisure Family

8/10

Excellent

11 Jun 2024

Bernardo

very quiet place and safe

Business_and_leisure

2/10

Poor

29 May 2024

Xochitl

Terrible service. Reception was very unfriendly. Stephanie in particular was rude and out of touch with the guests. She decided to change our room without notice at 11 at night. She lied to the guests about the change and then was rude to her colleagues for questioning her reasons. She made me miss my flight and said the did not care. Save yourself! Do not stay here!

Business_and_leisure Family

10/10

Exceptional

13 May 2024

Pascal

A non-luxury luxury hotel with a very basic breakfast. However, the rooms (yet basic) are very clean and the staff was superfriendly in any regards, which was all what we have been looking for. The hotel met all of our expectations and is an excellent choice to book for some days as a base in northern Mérida.

Leisure Partner

6/10

Pleasant

03 May 2024

Mark

No pleased

Not happy with amenities

Business

8/10

Excellent

28 Apr 2024

Octavio

This hotel is only okay with offering only basic services. However, what I appreciated about it was how clean it was, and Maria, our housekeeper, was always friendly and kind. Unfortunately, the room was quite small, and the services provided were very basic. Overall, I would not choose to stay here again.

Leisure Family

10/10

Exceptional

16 Apr 2024

Leo

Good clean hotel with good breakfast

Good hotel in a safe area, ended up staying an extra night. Easy to get uber around. Breakfast was good.

Self

6/10

Pleasant

28 Mar 2024

Alvaro

Everything good except for strong noise inside the room

8/10

Excellent

26 Mar 2024

Rogelio

Clean place

Leisure Family

10/10

Exceptional

17 Mar 2024

Donald

4 Guests but every day only 2 in the room. we had to ask for 2 more towels everyday and most times it seemed to trouble them. We asked for 2 more pillows and they promised to send them 3 times over 2 days before we received them.

Hotel overall was great and in a great location for what we were doing.

Leisure Family

8/10

Excellent

15 Mar 2024

Eber

Parking was a problem it was very limited

Leisure Family

10/10

Exceptional

05 Mar 2024

Juan Carlos

I have been using this hotel for the last eight years. The location is magnificent, since it is located 5-10 minutes any direction from the important avenues of the city.

Business Self

4/10

Poor

14 Feb 2024

John

Initially, I wanted to treat myself to a better class of Hotel here in Merida, than the dumps I was staying at.

The free breakfast was nothing to write home about, most of the staff spoke little English & the ones that did, were rude to me.

The hotel advertised that they had a free shuttle service for about a 10 km. range, BUT when I asked about this, they said that it was no longer available, forcing me to use UBER ride services.

UBER was a nightmare to use back in Canada, so you can imagine what it was like, when most of the drivers, claimed that they didn't understand English.

A disabled person like me, has to have a hot shower to relax the muscles & joints, so this was what I looked forward to the most.

And, guess what...The shower had cool water at the most! I did try turning the wall mounted temperature adjustment valves myself (what else could these valves control, besides temperature to the Bathroom?) fixtures, BUT it didn't make much difference. By the time some Hotel Engineer came to my room, I'd already had my cool shower, BUT later that day, there still wasn't any hot water to the bathroom sink! So what did these valves control?

I won't get into being forced to walk to the surrounding restaurants in order to be able to eat, after the free breakfast.

If you there expect me to be nice to your employees, after the way I was treated by them, you should all quit & see which Govt's around the World are looking for people.

Business_and_leisure Self

6/10

Pleasant

10 Feb 2024

Myra Jene

Bed and the room is ok, but the hotel don't have room service if you check in late because of late flight , you cannot have anything. Fortunately there is a starbucks in front of the hotel that is open after 10pm.
Breakfast is normal mexican breakfast very ordinary.
But its noisy even late night upstairs.

Business Self

8/10

Excellent

29 Jan 2024

Ian

Nice hotel with convenient access to downtown.

Leisure Partner

2/10

Poor

31 Dec 2023

Camille

Extra charge of 500 pesos because towels were dirty? Correct me if im wrong but towels are meant to be cleaned.

Business Family

8/10

Excellent

20 Apr 2023

Luis

New facilities, very clean, excellent location.

Business_and_leisure Partner

8/10

Excellent

06 Jan 2023

Adriel

I found the property to be in an excellent location. You have all these different stores around that made easier to find and that you don’t have to drive because it’s a walking distance.

Leisure Family

6/10

Pleasant

24 Oct 2022

SALVADOR

They ran out of clean towels

2/10

Poor

10 Aug 2022

hr

It was awful, I never saw dirty hotel like this in my life , on first night I arrived at 1:00 AM and my sheets and bathroom had been used with someone else before me . At 3:00 AM they changed my Room and second room was dirtier than 1st one , I informed them also I have some pictures to prove my claim

Leisure Friends

8/10

Excellent

22 Jul 2022

Jose Emilio

Decent hotel very well located and with a nice options around to have a nice dinner, drinks or breakfast also comercial shops and banks. And alternative option for downtown.

Leisure Partner

2/10

Poor

17 Jun 2022

RODRIGO

The room was dirty with a bad smell. Requested a new room only to find the same dirtiness

Business_and_leisure Partner

6/10

Pleasant

15 Apr 2022

Maria

The toilet was not working and the room had an awful odor.

Leisure Family

8/10

Excellent

23 Mar 2022

Diana

Everything was great!

Leisure Self

10/10

Exceptional

13 Jan 2022

Alejandro

Everything ok

Everything good

Friends_and_family Family

10/10

Exceptional

20 Sep 2021

Rosa

All good

8/10

Excellent

22 Aug 2021

Juan

Good for the price

Great for the price. The beds were a little stiff. Other than that it was good

Friends_and_family Family

10/10

Exceptional

12 Jul 2021

Verified traveler

Room service was really good

Friends_and_family Family

10/10

Exceptional

02 Jun 2021

Verified traveler

Friendly staff and very clean place. Hotel is in the good area. I would stay here again

Business_and_leisure Self

10/10

Exceptional

11 Apr 2021

Verified traveler

Sevice and location were perfect. Cold swimming pool. Bathroom distribution was not very good. Noisy compressors on the street.

Quality overall was very good. Very nice people.

Leisure Family

10/10

Exceptional

11 Jan 2021

Roberto

Great service, staff and location!, Great facilities!

Leisure Family_with_children

10/10

Exceptional

25 Sep 2019

Verified traveler

The staff was very helpful and very friendly and the hotel is in a very nice area

Leisure Partner

8/10

Excellent

27 Jul 2019

Verified traveler

I like the location .. very safe . The breakfast very good food . People nice all the time .

Business Family

8/10

Excellent

16 Jul 2019

mayra

good location

great pool

Family

8/10

Excellent

06 Apr 2019

Verified traveler

Pool was dirty. They need to clean it and ad chemicals so that the water is clear

Business Self

8/10

Excellent

30 Mar 2019

Verified traveler

Good location, nice pool, friendly staff, free breakfast

Friends_and_family Family_with_children

8/10

Excellent

06 Sep 2018

Harpreet

Hotel staff was welcoming. Hotel situated at nice place. Breakfast is great.

House keeping was poor. Atleast in my room . They will forget keeping water and will not clean room / bathroom nicely.

8/10

Excellent

23 Oct 2017

Gabriel

Great location, not so great room odor.

Hotel is great. Located in such a nice area. A lot of restaurants near by as well as malls.
Our only complaint is about the room which smell really bad.

Partner

10/10

Exceptional

03 Jul 2017

Verified traveler

A/C was working beautiful, I liked the breakfast options, I loved that it was opened 24 hours, I liked that each guest had to use their card key to up the elevator.

4/10

Poor

14 Mar 2017

Verified traveler

Remodeling

The hotel is under remodeling. Due to the cobstruction the noise is increable. We have to be out of the hotel alk day because we could not do our work in the room due to the noise. The hotel should refund us 50% of the rate since we were there on business and we could not use the facility.

8/10

Excellent

07 Feb 2017

Verified traveler

Good Location

We arrived at 1:30pm after checking out from a hotel stay in Telchac Puerto. We prebooked our stay and they didn't have any rooms ready yet, so we paid for the hotel stay and went out for a bite to eat. We returned at 3:00pm, which is the actual check-in time and there still wasn't a room available yet. We waited in the lobby until just past 3:30pm...we finally got to access a room but they didn't call us to the front counter. My husband had gone up to ask a couple of times while we were waiting in the lobby area. Room was decent. Bed was uncomfortable and kept sliding forward while we were sitting up in bed watching t.v. We had to place a pair of rubber thongs underneath the front of the bed. Thank goodness it worked. My husband enjoyed the breakfast next morning. Check out was fast. It's in a good location with several restaurants nearby. Sam's Club and Costco are a short drive. Lots of shopping, etc.

Partner

8/10

Excellent

30 Dec 2016

Alejandro A

Convenient for and clean, but far from excellent

Mattress and pillows were hard and felt old. Service was good, but why can't they jumpstart your wireless service before you need to call them from your room? A bit less than what I expected, considering price paid.

8/10

Excellent

20 Jul 2026

Martha Angulo

Se ve descuidado el hotel. Hay basura en los pasillos. Atención adecuada. No muy serviciales. No te explican el uso de los elevadores con las llaves. Muy ruidoso.

Partner

6/10

Pleasant

20 Jul 2026

Daniela

La habitación estaba impecable. El personal fue muy atento y nos permitieron dejar el equipaje hasta el check in. Las opciones de desayuno fueron muy pocas, sin embargo tenían buen sazón, estaba delicioso.
Solamente la alberca estaba muy turbia, habían muchos mosquitos y hojas adentro, de la misma manera JAMÁS pudimos hacer uso del servicio de transporte porque aunque lo solicitábamos y verificaban la disponibilidad siempre nos cancelaban a la mera hora. Así es que si tu principal motivo es el servicio de transporte que ofrecen mejor busca otra opción.

Partner

8/10

Excellent

11 Jul 2026

Olga Hop

La habitación estaba muy limpia y cómoda. El desayuno fue muy bueno. Las instalaciones se encuentran en excelentes condiciones y todo el personal fue muy amable y atento durante mi estancia.

Friends

10/10

Exceptional

08 Jul 2026

MARIE CLAIRE

Todo el personal es muy atento, te ayudan con cualquier tema o inconveniente que surja, el desayuno está súper rico, me gustaría que dejaran algunos snacks después de que se termina el servicio de desayuno, la alberca es más que suficiente, nos hubiera gustado usarla más pero por lo general en las tardes estaba lloviendo, el estacionamiento tiene una zona con sombra lo que ayuda bastante a que no se caliente el auto y esté más fresco, nuestra camarera nos dejó un lindo mensaje en el baño, la verdad es muy recomendable el hotel y lo mejor es que disfrutamos el partido de México con otros huéspedes y parte del staff. La pasamos muy bien

Family_with_children

8/10

Excellent

23 Jun 2026

Ricardo

El hotel es bastante bueno, el personal tuvo una actitud excelente, solo hay un detalle que quiero mencionar, el aire acondicionado de la habitacion tardaba en enfriar, pero si enfriaba.

Partner

10/10

Exceptional

21 Jun 2026

Luis Mauricio

El hotel está tal cual como lo mencionan en su publicación, las instalaciones esta en buen estado, el cuarto está perfecto, las camas están cómodas, las cortinas están excelente ya que no pasa nada de luz, el baño está super limpio. La piscina estaba limpia y de buen tamaño. Se los recomiendo

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Procoro

Excelente trato, en especial de la Srta Lucia

8/10

Excellent

07 Jun 2026

Xochitl

Buena ubicación, precio justo. Desayuno incluido vale la pena adquirirlo.
El personal muy atento y amable

Partner

4/10

Poor

02 Jun 2026

Mar

Muy cerca de toda la zona turistica

Partner

10/10

Exceptional

01 Jun 2026

FELIPE

Tener mas variedad en el desayuno

Self

8/10

Excellent

31 May 2026

Luisa Fernanda

En general está muy bien, me conviene llegar ahí por el desayuno. Podrían mejorar en cuestión de mantenimiento y limpieza.

Friends

10/10

Exceptional

28 May 2026

Mar

O

10/10

Exceptional

13 May 2026

Abimael

Bien para unos dias

Business

10/10

Exceptional

13 May 2026

Anibal

Bien

Business

6/10

Pleasant

11 May 2026

José Manuel

El menú muy limitado. La cafetera estuvo descompuesta y la solución fue una cafetera de coladera. Preferí comprar el café en el local de enfrente.

Self

10/10

Exceptional

05 May 2026

MINGYU

todo muy bien gracias

Business

2/10

Poor

27 Apr 2026

Obed

Pésimo servicio en el desayuno muy limitado y el personal en el comedor muy déspota , contestan de mala gana el horario está muy desfasado del horario habitual

8/10

Excellent

26 Apr 2026

Reyna

El desayuno buffet es escaso, pocas opciones, el café sabe mal, definitivamente el desayuno no es un punto favorable

La habitación es pequeña pero confortable, lo que no me gustó es que la vista me tocó a un pasillo con contenedores de basura.
Lo destacable es el personal, amable y servicial

Partner

6/10

Pleasant

17 Apr 2026

Monica

Habitación limpias y en excelentes condiciones, solo q no ambientada el aire apagado. El agua caliente no salió, almohadas muy pequeñas ! El desayuno resuelve pero puede estar mejor.

Self

10/10

Exceptional

10 Apr 2026

MAURO HERNANDEZ

el desayuno fue muy poco, ya que no preparan mucha cantidad

Family

10/10

Exceptional

07 Apr 2026

Jacobo

Buen hotel

10/10

Exceptional

28 Mar 2026

Marcel

Excelente

Family_with_children

10/10

Exceptional

26 Mar 2026

LILIAN

El hotel está bastante bien. Bien ubicado.
El personal super amable y cálido . Nos encantó el detalle de la camarista Gladis con su mensaje de bienvenida en el espejo.
Considero q para lo básico del hotel (aunque esté muy bien) el precio por noche debería ser menor

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

OSCAR

Gracias

10/10

Exceptional

19 Mar 2026

JORGE

Todo excelente muchas gracias

4/10

Poor

17 Mar 2026

Luis Gerardo

La habitación muy limpia y cómoda; el personal en general amable. La alberca un espacio muy agradable y disfrutable. Nosotros asistimos a un torneo deportivo y, al ser un grupo grande, adaptaron un salón para servirnos los desayunos. Sin embargo, me pareció terrible que en todos los días que estuvimos no cambiaron los manteles sucios, además de que el café estaba muy malo comparando con el de la máquina en el comedor habitual del hotel. La comida empezó muy mal, con platillos muy picosos, lo que hizo que en nuestro grupo varios ya no quisieran desayunar ahí. También se notaba descuido al limpiar, por ejemplo, áreas comunes como los elevadores que pasaban días con las mismas manchas de que algo se cayó y no se limpió. El internet en las habitaciones muy malo, pero en el business center muy bien. El estacionamiento es amplio y cómodo, siempre encontramos lugar. La ubicación es excelente, cerca de zonas comerciales, del centro de la ciudad y, sobre todo, de la sede del evento al que asistimos.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Luis Miguel

Todo bien agradable cómodo y limpio

8/10

Excellent

08 Mar 2026

Kimberly Karime

La habitación muy limpia, mi camaristo encargado, Christian hizo un trabajo excelente. Aunque el personal de recepción no fue muy amable.

Self

8/10

Excellent

26 Feb 2026

antonio

Habitacion limpia, cama comoda

Partner

10/10

Exceptional

18 Feb 2026

Antonio

Lugar y habitaciones

Business

8/10

Excellent

16 Feb 2026

bernardo

ubicacion

Leisure Family

4/10

Poor

13 Feb 2026

Christian

Hay un ruido permanente, día y noche, cómo si fuera una planta de emergencia o aire acondicionado, terrible para dormir

Business

8/10

Excellent

07 Jan 2026

Miroslava

Aunque se veia que el desyuno era conpleta jamas pudimos probarlo y eso que bajábamos a las 7 am a desayunar pero es como tipo buffet pero no resurten y todos los huspeded llevan desayuno incluido asi que si te toca una manzana ya es un logro pesaba que resurtian los alimentos pero el primer dia literal me espero un poco mas de la hora y jamas volvieron a resurtir, una noche antes preguntamos el horario y nos comunicaron que era de 6:30 a 12 super mal por que si te cobran el del desayuno

Leisure Family

6/10

Pleasant

05 Jan 2026

laura

no sufro de alergias, pero el aire o la.ropa de cama debia tener alguna anomalia pues mientras estuve en la recamara no pare de estornudar y se me tapo la nariz, apenas salia de la habitacion me.pasaba.

Business Family

4/10

Poor

01 Jan 2026

Norma Angélica

Habitación sucia y baño ,su WC sucio con excremento

10/10

Exceptional

28 Dec 2025

ARTURO

Limpieza en general