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Hacienda Xcanatun, Angsana Heritage Collection
Merida - Yucatan · Mexico
Carrt. Merdia - Progreso, Km 12View location
9.4/10Excellent580 Reviews
Cleanliness9.6/10 9.6
Service9.4/10 9.4
Comfort9.8/10 9.8
Condition9.6/10 9.6
Amenities9.4/10 9.4
See all ratings- Business hotels
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hacienda Xcanatun, Angsana Heritage Collection
Just 15 minutes away from downtown Merida, Hacienda Xcanatun, Angsana Heritage Collection is located in an enclave where history and tradition come together.
Restored to its 18th century grandeur as one of the most iconic henequen (sisal) haciendas in the Yucatan, the resort features 18 historic suites that fuse contemporary details with local touches and 36 brand new, exquisitely-designed suites, offering the effortless harmony between nature and modern spaces.
The new luxurious suites are designed using a unique mixture of austere and avant-garde elements such as natural wood, leather, regional limestone and native pasta tile floor traditionally found in henequen haciendas, offering functionality, comfort and contemporary elegance that transcends.
Hacienda Xcanatun, Angsana Heritage Collection is surrounded by four acres of private gardens, filled with lush vegetation and bright tropical flowers that highlight the beauty that made it one of the most important haciendas in the Yucatan.
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Our iconic “Casa de Piedra” restaurant, serving regional and spontaneous cuisine, is a traditional favorite among locals.
A new Olympic-size swimming pool with bali beds, outdoor showers, poolside snack bar, gym and the Angsana Spa offer tranquil spaces for guests to rejuvenate and immerse in nature, bringing an entirely new concept of a luxurious “urban resort” to the historic city of Merida.
Located in Mérida, Hacienda Xcanatun, Angsana Heritage Collection is a 4-minute drive from GNP Insurance Forum and 5 minutes from Yucatán Siglo XXI Convention Center. This luxury hotel is 3.8 mi (6.1 km) from La Isla Mérida Cabo Norte and 4.2 mi (6.7 km) from Paseo de Montejo.
Make yourself at home in one of the 54 air-conditioned rooms featuring minibars and LED televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No elevators
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 10
Pet max weight (per pet) in lb is 22
Only dogs are allowed
Maximum number of pets per room 2
Pets cannot be left unattended
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 1 per accommodation, per night
We have included all charges provided to us by the property.
-
You need to know
- Pool access available from 8:00 AM to 8:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Outside food is not permitted on the premises.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
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Minimal age
18
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Optional fees
- Fee for local cuisine breakfast: approximately USD 27 to 40 for adults, and USD 20 to 40 for children
- Airport shuttle fee: USD 48 per vehicle (one-way, maximum occupancy 2)
- Pet fee: USD 30 per pet, per night
- Rollaway bed fee: USD 64.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
GNP Insurance Forum
2.7 km / 1.7 mi
Yucatán Golf Club
4.1 km / 2.6 mi
The Harbor Lifestyle Mall
4.7 km / 2.9 mi
U.S. Consulate General Mérida
4.8 km / 3 mi
Dzibilchantun National Park
5 km / 3.1 mi
Plaza Galerias Mall
4.9 km / 3.1 mi
Great Museum of the Maya World
5.5 km / 3.4 mi
Juega Juega Casino
5.9 km / 3.7 mi
Yucatán Siglo XXI Convention Center
5.9 km / 3.7 mi
La Isla Mérida Cabo Norte
6.1 km / 3.8 mi
Paseo de Montejo
6.7 km / 4.2 mi
Hospital Faro del Mayab
8.3 km / 5.1 mi
Grutas de Calcehtok
8.5 km / 5.3 mi
Dzibilchaltun Ruins
9.1 km / 5.6 mi
Museo del Pueblo Maya de Dzibilchaltún
9.3 km / 5.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 52
- Suites: 52
- hotel
- American Express
- MasterCard
- Visa
- City centre
- Bus/Train station
- Airport
- Beach
- Golf course
- Entertainment Area
Show 61 more facilities & services
- Large pets allowed (over 5 kg)Extra charge
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wi-fi
- Local and international callsExtra charge
- Transfer serviceExtra charge
- Secure parking
- Valet parking
- Airport ShuttleExtra charge
- Room serviceExtra charge
- Laundry serviceExtra charge
- Babysitting serviceExtra charge
- Multilingual staff
- 24-hour security
- Bellboy service
- Smoke detector
- Hotel safe
- Garden
- Terrace
- Concierge
- Sun terrace
- Gym
- Dining area: 1
- Private pool
- Towels and bed linen
- BarExtra charge
- Restaurant: 1
- Non-smoking area
- Smoking area
- Banquet hallExtra charge
- Air conditioning in Restaurant
- Conference room: 3
- Meeting room: 2
- ProjectorExtra charge
- Audio-visual equipment rentalExtra charge
- Outdoor heated pool: 1
- Children’s swimming area: 1
- Sun loungers
- Parasols
- Solarium
- MassageExtra charge
- Spa treatmentsExtra charge
- Spa centreExtra charge
- Breakfast
- Hot breakfastExtra charge
- Breakfast a la carteExtra charge
- À la carte lunchExtra charge
- À la carte dinnerExtra charge
- Special dietary optionsExtra charge
- Gluten-free mealsExtra charge
- Vegetarian mealExtra charge
- Snacks
- LGTBIQ friendly
- Identification card at arrival
- Non-smoking establishment
- Minimum check-in age: 18
- GolfExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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JUNIOR SUITE TWO BEDSJUNIOR SUITE • TWO BEDS • 1 BedroomJSU.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
JUNIOR SUITE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: JSU.2B
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE WITH PRIVATE POOLSUITE • WITH PRIVATE POOL • 1 BedroomSUI.PP-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- WITH PRIVATE POOL
Adult and child limits apply within the room's total guest limit.
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
SUITE WITH PRIVATE POOL
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- WITH PRIVATE POOL
Adult and child limits apply within the room's total guest limit.
Room code: SUI.PP-1
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE DUPLEXJUNIOR SUITE • DUPLEX • 1 Bedroom • 59 m²JSU.DP
Room overview
Non-smoking room- Room size
- 59 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width, Sofa bed
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- DUPLEX
Adult and child limits apply within the room's total guest limit.
Room amenities
- Safe
- Individually adjustable air conditioning
- Ironing set
- Tea and coffee making facilities
- Housekeeping
- Turndown service
- Make-up mirror
- Toiletries
Show all 22 amenities
- Desk
- Bathrobes
- Hairdryer
- TV
- Internet access
- Shower: 1
- Bathroom: 1
- Fan
- Cable TV
- Smoke detector
- Bathtub: 1
- Wake-up service
- Wi-fi
- Balcony
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
JUNIOR SUITE DUPLEX
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 59 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width, Sofa bed
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- DUPLEX
Adult and child limits apply within the room's total guest limit.
Room code: JSU.DP
Room amenities
- Safe
- Individually adjustable air conditioning
- Ironing set
- Tea and coffee making facilities
- Housekeeping
- Turndown service
- Make-up mirror
- Toiletries
- Desk
- Bathrobes
- Hairdryer
- TV
- Internet access
- Shower: 1
- Bathroom: 1
- Fan
- Cable TV
- Smoke detector
- Bathtub: 1
- Wake-up service
- Wi-fi
- Balcony
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE CAPACITY 2JUNIOR SUITE • CAPACITY 2JSU.C2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
JUNIOR SUITE CAPACITY 2
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Room code: JSU.C2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BED • 59 m²JSU.KG-1
Room overview
Non-smoking room- Room size
- 59 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Fan
- Bathroom: 1
- Shower: 1
- Bathtub: 1
- Hairdryer
- TV
- Tea and coffee making facilities
- Ironing set
Show all 21 amenities
- Safe
- Balcony
- Wi-fi
- Wake-up service
- Turndown service
- Alarm clock
- Toiletries
- Desk
- Bathrobes
- Make-up mirror
- Cable TV
- Smoke detector
- Housekeeping
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
JUNIOR SUITE KING SIZE BED
Room photos
11 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 59 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG-1
Room amenities
- Fan
- Bathroom: 1
- Shower: 1
- Bathtub: 1
- Hairdryer
- TV
- Tea and coffee making facilities
- Ironing set
- Safe
- Balcony
- Wi-fi
- Wake-up service
- Turndown service
- Alarm clock
- Toiletries
- Desk
- Bathrobes
- Make-up mirror
- Cable TV
- Smoke detector
- Housekeeping
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE LUXURYSUITE • LUXURYSUI.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
SUITE LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: SUI.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BED • 144 m²SUI.KG-3
Room overview
Non-smoking room- Room size
- 144 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Tea and coffee making facilities
- Wi-fi
- Wake-up service
- Turndown service
- Toiletries
- Desk
- Bathrobes
- Make-up mirror
Show all 18 amenities
- Cable TV
- Smoke detector
- Housekeeping
- Ironing set
- Safe
- Terrace
- TV
- Hairdryer
- Shower: 1
- Bathroom: 1
Facilities with extra charge
- Pay movies
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
SUITE KING SIZE BED
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 144 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-3
Room amenities
- Tea and coffee making facilities
- Wi-fi
- Wake-up service
- Turndown service
- Toiletries
- Desk
- Bathrobes
- Make-up mirror
- Cable TV
- Smoke detector
- Housekeeping
- Ironing set
- Safe
- Terrace
- TV
- Hairdryer
- Shower: 1
- Bathroom: 1
Facilities with extra charge
- Pay movies
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BED • 88 m²SUI.KG-2
Room overview
Non-smoking room- Room size
- 88 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Housekeeping
- Bathroom: 1
- Shower: 1
- Bathtub: 1
- Hairdryer
- TV
- Tea and coffee making facilities
- Ironing set
Show all 19 amenities
- Safe
- Terrace
- Wi-fi
- Wake-up service
- Turndown service
- Toiletries
- Desk
- Bathrobes
- Make-up mirror
- Cable TV
- Smoke detector
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
SUITE KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 88 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-2
Room amenities
- Housekeeping
- Bathroom: 1
- Shower: 1
- Bathtub: 1
- Hairdryer
- TV
- Tea and coffee making facilities
- Ironing set
- Safe
- Terrace
- Wi-fi
- Wake-up service
- Turndown service
- Toiletries
- Desk
- Bathrobes
- Make-up mirror
- Cable TV
- Smoke detector
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
JUNIOR SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
JUNIOR SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-5
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-5
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO BEDSSUITE • TWO BEDS • 1 BedroomSUI.2B-2
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
SUITE TWO BEDS
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2B-2
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SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
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SUITE KING SIZE BED
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Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
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JUNIOR SUITE TWO DOUBLE BEDSJUNIOR SUITE • TWO DOUBLE BEDSJSU.2D
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- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
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JUNIOR SUITE TWO DOUBLE BEDS
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Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: JSU.2D
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SUITE KING SIZE BEDSUITE • KING SIZE BED • 140 m²SUI.KG-4
Room overview
Non-smoking room- Room size
- 140 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Ironing set
- Cable TV
- Smoke detector
- Housekeeping
- Desk
- Toiletries
- Turndown service
- Wake-up service
Show all 17 amenities
- Wi-fi
- Terrace
- Safe
- Bathroom: 1
- Shower: 1
- Hairdryer
- TV
- Tea and coffee making facilities
- Make-up mirror
Facilities with extra charge
- Minibar
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SUITE KING SIZE BED
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Room overview
Non-smoking room- Room size
- 140 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-4
Room amenities
- Ironing set
- Cable TV
- Smoke detector
- Housekeeping
- Desk
- Toiletries
- Turndown service
- Wake-up service
- Wi-fi
- Terrace
- Safe
- Bathroom: 1
- Shower: 1
- Hairdryer
- TV
- Tea and coffee making facilities
- Make-up mirror
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE TWO BEDSSUITE • TWO BEDS • 1 BedroomSUI.2B
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
SUITE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2B
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE POOL VIEW KING BEDSUITE • POOL VIEW KING BED • 89 m²SUI.KG-VP
Room overview
Non-smoking room- Room size
- 89 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- POOL VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Housekeeping
- Smoke detector
- Cable TV
- Fan
- Make-up mirror
- Bathrobes
- Toiletries
- Turndown service
Show all 18 amenities
- Wake-up service
- Wi-fi
- Terrace
- Safe
- Ironing set
- Tea and coffee making facilities
- TV
- Hairdryer
- Shower: 1
- Bathroom: 1
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
SUITE POOL VIEW KING BED
Room photos
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Room overview
Non-smoking room- Room size
- 89 m²
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- POOL VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-VP
Room amenities
- Housekeeping
- Smoke detector
- Cable TV
- Fan
- Make-up mirror
- Bathrobes
- Toiletries
- Turndown service
- Wake-up service
- Wi-fi
- Terrace
- Safe
- Ironing set
- Tea and coffee making facilities
- TV
- Hairdryer
- Shower: 1
- Bathroom: 1
Facilities with extra charge
- Minibar
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO BEDSSUITE • TWO BEDS • 1 BedroomSUI.2B-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHacienda Xcanatun, Angsana Heritage Collection
SUITE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2B-1
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
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Check availabilityHacienda Xcanatun, Angsana Heritage Collection
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
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JUNIOR SUITE CAPACITY 3JUNIOR SUITE • CAPACITY 3JSU.C3
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Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- CAPACITY 3
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
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Check availabilityHacienda Xcanatun, Angsana Heritage Collection
JUNIOR SUITE CAPACITY 3
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Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- CAPACITY 3
Adult and child limits apply within the room's total guest limit.
Room code: JSU.C3
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Guest reviews
What other guests saying about Hacienda Xcanatun, Angsana Heritage Collection
100
reviews shown
Arturo
The staff is awesome. Book a spa day on your arrival, you won’t regret it.
Blanca A
Muy bonito lugar y xcemente servicio. Con seguridad vuelvo.
Sergio
We chose Hacienda Xcanatun to celebrate our 40th wedding anniversary and they were able to make my vision come true. Communications with event management was consistent, detailed and they made recommendations for service providers who were excellent. The coordination and collaboration between Hacienda, the DJ, photographer, flower arrangements and bakery for the wedding cake was spot on and everything came together beautifully. All our loved ones were so impressed with everything!!! We were so happy. They made our dreams come true. The grounds were immaculate, the food annd service EXCELLENT and we thoroughly enjoyed our stay. We would recommend this property to EVERYONE!
Francisco
Muy bonito hotel. Si no te importa que este un poco alejado. Lo recomiendo altamente.
Jeffrey
Hard to rate this place. It’s beautiful and most of the staff were great. My gripe was with the copious amount of mosquitoes in my room and the managements lack of a solution other than suggesting I sleep in repellent. They did provide raid for the room and to be fair there were mosquitoes everywhere. But I wasn’t able to sleep well or relax in the room, which more or less ruined the experience.
I’d suggest investing in mosquito nets if this is a regular problem, which management insisted it was. I’ve stayed in lots of high end places that have netting that adds to rather than detracts from their overall quality.
In the end, I’d hesitate to book this property again for this reason. Otherwise, it was beautiful and the staff were lovely.
I’d suggest investing in mosquito nets if this is a regular problem, which management insisted it was. I’ve stayed in lots of high end places that have netting that adds to rather than detracts from their overall quality.
In the end, I’d hesitate to book this property again for this reason. Otherwise, it was beautiful and the staff were lovely.
Nataliya
We stayed here for 8 days and have no
Nataliya
Everything was wonderful and truly met the expectations of a five-star hotel. The rooms are spacious, clean, and very comfortable. The staff are excellent, always friendly and eager to help, and they speak very good English. There is a restaurant with delicious food and a changing menu, as well as a nice poolside bar. The hotel grounds are beautiful and very relaxing. The air conditioning is strong, which makes a big difference in the heat. It feels much cooler and more comfortable here, and the hotel has everything you need to enjoy your stay without even having to leave the property.
Alejandro
The hotel is a hidden gem in Mérida. Very beautiful architecture. Outstanding interior design. Rooms and amenities perfect for a romantic escape or a relaxing experience. The staff was super friendly and respectful. The breakfast menu had very delicious options. Congratulations!
Jennifer
The room was beautiful and very comfortable. The staff was attentive. Breakfast was delicious
Guadalupe
Very comfortable, peaceful and quiet. Great staff
christina
Great Staff Amazing property
Alfredo
Really nice facilities. Good place to relax. Good food. Very friendly staff
christina
Great Experience we will be back!
Timothy
We had an amazing stay. The pool, restaurant, and gym were all amazing. The staff was very helpful and courteous. Rooms were large, comfortable, and the bathrooms were terrific.
Kimberly
Our stay was absolutely amazing! The property is stunning, the rooms are beautiful, the beds are super comfortable, and the amenities are fantastic. The staff are so friendly and helpful, and the food is also great (both in the restaurant and pool bar). My husband and I also got massages and that was the best experience. There is also a great churrro and helado place within walking distance and that did not disappoint. 😉
Keith
Great internet throughout the property, staff is excellent, friendly and very helpful.
Kineret
Beautiful place, amazing service. Our room was maybe the most beautiful room I had stayed. 2 swimming pools with great bars. We were lucky to be there on a night when they had a concert.
The food at the restaurant was disappointing and expensive
The food at the restaurant was disappointing and expensive
sjoerd
Absolutely everything about this property stood out.
Kristi
Beautiful property loved it just be aware they are growing and going through growing pains.
Alexander
Staff was very helpful and the grounds are lovely.
Jan
The room was lovely and the staff very friendly and helpful. The grounds are peaceful and well kept. A little oasis in Meriida
Jose
Room was great
Outside terrace needs work
Breakfast was NOT free or included
Why not?
Outside terrace needs work
Breakfast was NOT free or included
Why not?
Helen
Beautiful sanctuary away from town, great place to relax after days of sightseeing. Waited a long time to get room at 4pm. The pool is amazing and water temperature is perfect. Food at restaurant very good. Spa is nice but very expensive
MARCELLA
Great experience, we had an upgrade room with jacuzzi and privacy. The food and the service at the restaurant is excellent. The Hacienda is beautiful, we are coming back soon! 😃
Zvi
A real disappointment..while rooms are ok and spacious the service is the worst in Mexico and food is juat bad.
andres
The hotel is in construction of some future residences all over, and even though we got an upgrade on a great room, you could here in the pool and common areas the construction noise most of the day.
Dipanwita
Beautiful room and property. Great food. Very peaceful and staff are friendly and accommodating.
Debra
Best hotel room I’ve ever had! From the hot tub to the fantastic bedding and the private patio… wish we could have stayed longer!
Ricardo
The place in under construction, when i made the reservation there was no notice about this, the said to us that on Saturday there was no workers on the construction site but there was, lots of noise
The food terrible , the service very poor, no one takes care of the guests is just bad service
The food terrible , the service very poor, no one takes care of the guests is just bad service
Amir
Loved it!
Mario
El hotel muy bonito pero el servicio malo
Amy
Very friendly staff. All helpful and most bilingual. Rooms were beautiful. Property was lovely. Walkway to rooms was a bit rocky and tough to navigate in heels. lol. Would recommend and would stay there again if in the area.
Leah
Really enjoyed our stay here.
ANDREA
Its just ok tbh. I thought everything was too slow moving for such a large property. I didn't love the food. Its ok priced but it seems the charge for every single thing and i felt rushed using the spa. Communication at the hotel could be better before arrival. My spa appointment that i requested earlier did not make it to the actual spa. Then i paid for a steam session when i think steaming should be free.
Nicole
Really enjoyed the ambience
Frank
I had a very amazing stay
Hugo
El personal del hotel es excepcional, mencion aparte a nuetro querido Fausto que nos ha facilitado mucho nuestra estancia en el hotel.
Andrew
A lovely hacienda hotel with a mix of old and new. The main swimming pool is fantastic, and the food/drinks offer of a high standard (if expensive) with very professional service level throughout. Our modern room was incredible with outside shower, bath, terrace area, and bed. Although some of the original hacienda charm is being lost by the hotel's expansion, it is being sensitively done with beautiful landscaping and spa area. Note that there is building work going on overlooking the main pool, but not overly intrusive. For peaceful enjoyment, the hotel may also need to think about making one of the two other pools into a children's area or enforcing clearer etiquette on pool use.
Martha
It is beautiful, loved the trees the greenery, our bed was so comfortable. Waking up to the sound of the birds and nature. Staff is great ,definitely will be coming back.
Jacobo
Fantastic hotel that captures the beauty of Merida.
Sandra N
El lugar es precioso, tal vez falta un poco de mantenimiento en la alberca principal, pero fuera de eso es increíble
Ernesto
The excellence in the service
Jorge
Good deal
Very nice facilities
Leslie
Gorgeous Hotel a Must !!!
Fantastic! Absolutely one of the best hotels I’ve stayed in Merida! Comfortable.. relaxing! And so beautiful this property is! I can not wait to return! Very soon! Food was so very delicious as well!
Kris
Absolutely loved this property. The staff is excellent, they all know your name immediately and no matter who is near you they are asking if we need anything and are there to assist in anyway. The property is quiet and beautiful.
Emilse
Under construction . Nicest people but a little disorganized
AMARENDRA
beautiful property and staff members, would definitely want to visit again.
federica
Loved staying at the hacienda it was perfect for a family trip with my 3 year old.
Pamela
My stay at Hacienda Xcanatun was phenomenal and exactly what I needed. The staff and the hospitality they provided exceeded my expectations plus the property is beautiful. I hope to return.
Ionita
The property is a hidden gem!
Beautiful and extremely good service
Hopefully we’ll go back soon
Beautiful and extremely good service
Hopefully we’ll go back soon
Simon
One of the best in over 40 years professional trav
Stunning. Brilliant. One of the best hotel stays EVER. I do well over 30 nights a year and have done for decades. One of my all time favourite stays. Great even exceptional staff. Absolutely beautiful property, gorgeous grounds and gardens. Fabulous pool. You will not regret staying here.
Ross A.
So lovely and beautiful
Katrin
For a 5 star hotel this was a very disappointing experience. The service was extremely poor. It’s as if the staff has had no professional training. From not setting the table correctly, to beds badly made. We had to rectify alarmist everything Ali g the way and this is not what one should have to pay such a high price for. Also there was construction that was only announced the day before we arrived. The restaurant was overrated. The only really pleasant thing about the hotel was the room and the quality of the mattress.Overall though not worth the price.
Blair
Couple Retreat.
Elegant. Quiet. Some construction now but still lovely. Room was exceptional. Food was really good.
Rocio
Very friendly service is excellent
Patricia
Beautiful grounds! Hotel is not in a nice area, but as soon as you enter is a different story. Far from city center and Paseo de Montejo. Please don’t be naive and use your safe box, even if you go to the pool, money got taken from my purse when I left it in the room and not on the safe. Don’t think because is a nice Hotel nothing will happen. It happened. Be alert.
Edward
Great property, but company will disclose to you that it’s under contruction, 1 day before check in, so you won’t have time to cancel. Very unethical. Construction is extremely loud all day long. They are building new apartments and it really hurts the experience
MARIELA
The hacienda style is beautiful
Scott
This is a beautiful and well maintained property. The rooms are spacious and well appointed. The staff could not be any nicer and more helpful. They were a delight. The restaurant was superb. It’s hard to recommend Hacienda Xcanatun enough.
Oscar
Amazing service!!!
Arturo A
Excellent service. Rooms were very nice. Food was delicious.Definitely a fantastic hotel.
Claudia
El lugar es hermoso, las instalaciones maravillosas, el staff atento, amable en todo momento, la
Habitación excelente y con detalles únicos, vale muchísimo la pena pasar y os días en este maravilloso lugar, será una experiencia inolvidable
Habitación excelente y con detalles únicos, vale muchísimo la pena pasar y os días en este maravilloso lugar, será una experiencia inolvidable
Daniel
Great plce and service
Carmen
This was first class service where every detailed was curated for the ultimate guest experience. Well done!
Brenda
Lovely Hacienda with amazing staff. Rooms are very spacious, the pool is beautiful and dining is delicious
Salvador
WOW!!!!!!!!!!!!!! Loved the property it’s really beautiful our room was perfect. We had a plunge pool in the patio so it was perfect. We truly enjoyed our one night stay wish I would have booked for longer. The service at the restaurant was really nice. The server was really attentive and friendly. We did see a tarantula and snake but it’s part of the jungle. They did remove the tarantula that was on the stairs. It’s a gorgeous hacienda and not far from the city. Highly recommended this place it’s worth visiting. It’s really clean and the experience of the jungle is very nice.
Audrey
Amazing
We had the privilege of staying at this hotel, but unfortunately, we were only able to stay for one night. If we had had more time, we would have stayed at least a week. The property is truly breathtaking, a real haven of beauty and serenity. Every detail is meticulously cared for with rare perfection, and the atmosphere is simply enchanting. The staff is also amazing, attentive, and exceptionally kind, making our stay absolutely unforgettable. I sincerely hope to return and extend this memorable experience. A big thank you to Anette for her exceptional service.
Kacee
If you’re considering it, just book it. This place is wonderful.
We booked a trip to Mérida to explore the sights and to consider it as an expat community. Unfortunately, we did less exploring than planned because the hotel, staff and grounds are perfect.
The restaurant, Casa de Piedra, is nice. They have great lattes and cappuccinos, regional cuisine (try the huitlacoche crepes and the poc chuc), and some tasty Italian/seafood dishes.
We spent most of our days in the Olympic-sized swimming pool and the surrounding cabanas. Leslie at the Lol-Ha bar made sure we had everything we needed from towels, to margaritas, to suggestions of off-site activities. Our room had its own private plunge pool and patio, which was also an excellent way to unwind.
The grounds are meticulously maintained and make you feel as though you’re in the tropics. If you walk the paths, you may just see a tamandua (cute anteater) in the trees.
We were warned of construction noise before arrival. I was worried. Honestly, it was negligible.
All staff were helpful and friendly. We did not cross paths with anyone without a hello and good morning, etc. We do not speak Spanish and it was no problem whatsoever. Everyone was more than accommodating. Antonio, Elias, Leslie, Miguel, Tony, and both Victors really went out of their way to make us feel welcome.
The worst part was leaving. I would not hesitate to stay at Hacienda Xcanatun in the future. Again, if you’re considering it, book it.
We booked a trip to Mérida to explore the sights and to consider it as an expat community. Unfortunately, we did less exploring than planned because the hotel, staff and grounds are perfect.
The restaurant, Casa de Piedra, is nice. They have great lattes and cappuccinos, regional cuisine (try the huitlacoche crepes and the poc chuc), and some tasty Italian/seafood dishes.
We spent most of our days in the Olympic-sized swimming pool and the surrounding cabanas. Leslie at the Lol-Ha bar made sure we had everything we needed from towels, to margaritas, to suggestions of off-site activities. Our room had its own private plunge pool and patio, which was also an excellent way to unwind.
The grounds are meticulously maintained and make you feel as though you’re in the tropics. If you walk the paths, you may just see a tamandua (cute anteater) in the trees.
We were warned of construction noise before arrival. I was worried. Honestly, it was negligible.
All staff were helpful and friendly. We did not cross paths with anyone without a hello and good morning, etc. We do not speak Spanish and it was no problem whatsoever. Everyone was more than accommodating. Antonio, Elias, Leslie, Miguel, Tony, and both Victors really went out of their way to make us feel welcome.
The worst part was leaving. I would not hesitate to stay at Hacienda Xcanatun in the future. Again, if you’re considering it, book it.
Katharina Viktoria Madeleine
The attention of the service staff.
Tanio
Buena hacienda con mucha historia, ùnica cosa que no nos gusta es muchos mosquitos
SIMON
Very modern rooms and nice landscaping
Rebeca
Beautiful old hacienda and new rooms
EFRAIN
Staff was very attentive at every level our comfort was there number 1 priority.
robert
the quiet and singing birds were great the staff was amazing room was very clean shower was large bed wonderful
was a little far from central downtown and airport
was a little far from central downtown and airport
Shauna
As soon as we arrived at the property I arrived with my two friends and the manager Annette checked us in and did not mention that I had booked only 1 adult and it would be extra charge for my other two friends to stay. The guy that helped us with our luggage to the room was very nice and drove us with our bags to our room. He explained how to work the lights and described all the extras in the room. Later that evening we kept hearing a clicking sound like a swinging hammock. The concierge came to the room and realized it was the lamps and was able to fix them from swinging. The next day I arrived at the pool at 3:00 and went to order a drink I wanted a spicy mocktail and he said he didn’t not have anything spicy available. So I ordered a daiquiri and he mentioned that the pool service would be closing at 5 even thought they are supposed to be open until 8, while at the pool I decided to walk to the spa before the closed around 3:30 to see about making a spa appointment. On the way the bartender chased me down to sign my tab even though I was coming back. When I arrived at the spa the said they didn’t have anything available and would be closing the following day due to the hurricane that was not supposed to hit until the day after. I went back to the pool at 4:50 and it looked like they were closing the bar up but, about 1 hour later another couple came and the bartender was bring them drinks after 5. The rooms are hot you can’t put the air lower than 24C the front desk
Carlos
This is a beautiful property and although we received an upgrade, we liked our original room better since it was an original Hacienda style room
LENORE
We don’t usually complain but considering the cost of this place and the fact that it’s supposed to be a luxury hotel I have to explain. Firstly the staff are excellent and very attentive and the rooms are beautiful. The main pool is very nice but the sun bed covers are really dirty, the second pool is very dirty and not even usable. We were seated indoors next to a “window” for dinner but it was just a curtain covering while construction workers worked with machinery right next to our table, it was very noisy and strange, and it was also Sunday. We ordered the guacamole, caprese salad and NY steak tacos and everything was overly salty. The tacos were full of grizzle and fat and we had a hard time finding any meat in them. We finally decided to make a comment about this one thing and they did take it off the bill. I was also eaten by mosquitoes the whole way through dinner, maybe because of the curtain instead of a window because of construction, but when I asked the front desk for mosquito repellent they sent us down the street to a store. We’ve stayed in many luxury and 5 star hotels and this just doesn’t make the cut considering the prices they charge, you just don’t get the experience. In our opinion it’s way overpriced and the food is not great at all.
adrian del
They hebe preserved in very good condition this historic place , the swimming pool is outstanding
Juan Carlos
Cobrar una toalla por mancha ??? Que absurdos
La estancia muy agradable y los empleados muy buen servicio. Lo muy desagradable fue que me cobraron una toalla de manos que se manchó con ligeramente (eso dicen ellos) y es muy desagradable que después de 5 días y consumos altos en el hotel tengan el descaro de cobrar una toalla por una mancha Por cierto las toallas no son nuevas y no son las mejores pero es absurdo esa política
Lastima porque la pasé muy bien excepto por ese incómodo momento. En todo mi historia de viajes jamás me había sucedido una cosa así Que mal por la cadena
Lastima porque la pasé muy bien excepto por ese incómodo momento. En todo mi historia de viajes jamás me había sucedido una cosa así Que mal por la cadena
Jorge
We absolutely loved the property. The staff is attentive and professional. The hacienda style renovation was impecable you truly feel your are living in a bygone era. The restaurant “Casa de Piedra” is a must visit if you are foodie.
Leah
We had a great time and definitely will be back!
John
Very friendly staff. Excellent pool.
ROBERT
We eat breakfast only once. We were the only table and the service was very bad, the food when it finally arrived was terrible.
Also very over priced.
Also very over priced.
Joseph
What a wonderful place to stay!
The staff and environment give a welcoming experience where we felt like we are in a paradise.
The staff and environment give a welcoming experience where we felt like we are in a paradise.
Sri
Stayed here for 4 nights with two young children. The governor suite was fantastic. The service, especially from the doormen was exceptional. Breakfast was good, although we felt the food for dinner was not to our taste.
The swimming pool area was exceptional.
Overall, a place that I would highly recommend.
The swimming pool area was exceptional.
Overall, a place that I would highly recommend.
Israel
Beautiful hotel! Amazing staff!!
Monica
It a beautiful property with excellent service and food. Great place to stay.
Habiba
Fabulously fantastic place to stay. From start to finish the entire experience was impeccable. I particularly enjoyed the Olympic length pool, the outdoor patio (complete with hammock) and the additional outdoor shower in the room. The grounds are paradise-esque, with quaint creatures to admire at ground level and in the skies . The dining options were also sublime. It is 30 mins drive from the main Merida square, however it is a beautiful oasis tucked away from the hustle and bustle. Worth visiting to admire the grounds of the Hacienda, even if just for a day trip.
Catherine
Beautiful setting. Nice pools. Good food and overall good service.
Maribel
The property was amazing. The old and new buildings created a great charming atmosphere while also bringing contemporary vibes. It was beautiful. The staff was great too!
Tara
The staff and accommodations were amazing, but the restaurant is 2/10 in quality.
Claudia
Awesome property. They thought of every detail.
Antonio
Excellent service and personal attention.
alejandro
Great hotel, amazing customer service and delicious food!!
ALFREDO
Excelente para familias.
Paulina
Very beautiful property, we stayed in a suite and it was spacious and beautifully decorated with attention to every detail, the staff was knowledgeable, courteous and friendly. The location wasn’t the best but it’s a 20-30 min cab ride from Merida which is a city most definitely worth visiting, I look forward to going back.
Kelley
Gorgeous Stay
Beautiful accommodations and wonderful service. I would highly recommend the hacienda!
Cynthia
Beautiful property and thr staff was very helpful and attend to all our needs.
Carl
Staff was absolutely terrific the restaurant was fabulous and the large pool surprising
Jorge
Would go back, but them flies
Service was outstanding, the rooms were clean and comfortable, food was great. Sadly my one major objection is the flies at the pool bar and outdoor restaurants. In a number of occasions we had them fall in our drinks (a total waste) The number of flies can turn the most tolerant person off.
I’d love to go back if it wasn’t because of the flies.
I’d love to go back if it wasn’t because of the flies.
Location & surroundings
Hacienda Xcanatun, Angsana Heritage Collection
Carrt. Merdia - Progreso, Km 12, Merida, Mexico
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Hacienda Xcanatun, Angsana Heritage Collection
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