Name: Extended Stay America - Santa Rosa - North
Address: 100 Fountain Grove Pkwy, Santa Rosa, 95404, US

6/10

Pleasant

24 Jul 2026

Jennie Lane

:)

10/10

Exceptional

19 Jul 2026

April

I liked tht it had a kitchen with a stove and the place was really clean ,i had a very pleasant stay and would recommend this place to others

Pet

10/10

Exceptional

14 Jul 2026

Hector

Excellent

Family_with_children

10/10

Exceptional

12 Jul 2026

Kelly

Parking very secure, easy in and out to major roads. Laundry facilities very clean, works well. Staff extremely nice

10/10

Exceptional

24 Jun 2026

Brian

The rooms were clean and looked new. The front desk attendant was friendly.

Friends_and_family Friends

8/10

Excellent

22 Jun 2026

Colin

The \"breakfast\" was a small table with packaged muffins, granola bars, and a few packets of oatmeal. No tables. Not really a breakfast option to rely on. Everything else was great! Very comfortable.

6/10

Pleasant

21 Jun 2026

Neal

The room was a bit tired looking and smelled heavily of Febreze. There was an okay little kitchenette but you have to pay to have any utensils. Refrigerator was useful, though. On the whole, the property needs a bit of TLC.

Self

8/10

Excellent

13 Jun 2026

Maria

Last minute stay so I didn’t study the reviews as I typically do. Everything was good except for the noisy fridge that kept making knocking sounds that were pretty loud during the night. It wasn’t like the plug was easily accessible or I would have just unplugged it. That and one of my neighbors woke me up around midnight. The walls seem pretty thin, but he was making at lot of noise. Breakfast was grab and go typical. Overall I felt safe traveling by myself. It was clean and I would stay there again.

Self

8/10

Excellent

13 Jun 2026

Mike

Nice stay .. big room . Kitchen full fridge.. great if your staying multiple days

Partner

8/10

Excellent

24 May 2026

Kimberly

The room was clean but very worn. They had rooms inspected while i was there and are planning improvements. The staff is very nice and helpful.

Self

2/10

Poor

04 May 2026

Maria L.

There was no parking at all!!!!!! The person in the front desk told me to park next door which was some business office!!!
The breakfast it was ridiculous they only had blueberry muffins and guess what they didn’t had coffee because there excuse was we don’t have cups. Our delivery was late!!!! Like really it’s a hotel you have guess why wouldn’t you have coffe cups.
Our room was not clean at all!! They didn’t had any shampoo or soap.
It was a really bad experience!!! We honestly didn’t leave because I drove more than 4 hours to get there we got to the hotel pretty late the only thing we wanted is to rest because we where going to have a long day the next day.

Partner

4/10

Poor

30 Apr 2026

John

Just ok

Family_with_children

4/10

Poor

20 Apr 2026

Ashley

Room was somewhat clean, however signs of previous stains on walls and counters. When I made the reservation it was for a queen size bed. But because the bed was horrible we had to purchase a full size air mattress for my wife to sleep on (that’s how bad the bed was ) compared to the air mattress it definitely was not a queen bed as the air mattress and the bed were the exact same size. We will definitely not stay here again.

Partner

4/10

Poor

18 Apr 2026

Joe

Room was advertised as a queen. But all rooms are full. Staff lies and calls them queens.

8/10

Excellent

22 Mar 2026

Taylor

Room was expected, clean and quiet area. Staff was very kind, checking in was easy:)

Partner

10/10

Exceptional

01 Mar 2026

Christina

Attentive and great staff.

Partner

6/10

Pleasant

09 Feb 2026

Brian

Staff was efficient and friendly. Hotel and room seemed in good repair. And as a bonus you don't need a plant in your room because you have your own little mildew garden growing on top of the sprinkler in your bathroom.

Leisure Family

2/10

Poor

02 Feb 2026

Juan Manuel

Was the. Horrible service

6/10

Pleasant

29 Jan 2026

darrell

Was not as expected in comparison to our past extended stay hotel visits. The room was halfheartedly cleaned, the bed was uncomfortable and no dishes or silverware were provided. As a travel advisor, I wouldn't recommend this hotel to my clients. Wish I had a better review.

Business Self

10/10

Exceptional

27 Jan 2026

pete

easy check in , nice clean room, lots of TV channels, mini breakfast for inexpensive hotel- nice

Self

4/10

Poor

19 Jan 2026

Sean

I've never been at an extended stay where the room didn't even have cups. The grab and go \"breakfast\" consisted of coffee and granola bars. Very disappointing overall!

Leisure Family

2/10

Poor

12 Jan 2026

Jennifer

When we arrived the check-in was incredibly slow and we were absolutely exhausted. I was charged for an upgrade because the hotel didn't have the room available that I booked online. The upgrade should have been complimentary considering that was the hotels fault. The room itself wasn't cleaned properly. There were little hairs all over the bathroom counter and the mirror was dirty. In the morning there was a puddle of water beneath the bathroom sink. As we left, a woman who appeared to be homeless got onto the elevator with us and proceeded to rant that her sheets had blood all over them.

10/10

Exceptional

09 Jan 2026

Amy

They called after I was in my room to make sure all was good..

4/10

Poor

03 Jan 2026

Patricia

Room was uncomfortable, not enough staff (2 times I waited more than 20 minutes for someone to get to the front desk. Breakfast was instant oatmeal packet. My view was literally a mountain of mattresses that made me think that ther was a recent bed bug issue. The room amenities were upon request, including shampoo.

Family

10/10

Exceptional

27 Dec 2025

Len

Rooms in great rooms and help. Will stay next time we are that area again.

Business_and_leisure Family

2/10

Poor

19 Dec 2025

Josephine

Staff was misleading. I paid for a room for my adult daughter who would be needing accommodations late one night, unable to drive home because of thick dense fog. I made a call to their reservation line (the only published number) asking them if they accept cash for an incidentals deposit as my daughter didn’t have a credit card. They said yes, $100. When my daughter arrived the front desk staff told her NO, accusing her of making up the story (saying nobody on any reservation line would tell anybody that). They refused her a PAID room causing her to leave and to travel home in unsafe conditions. HORRIBLE CUSTOMER SERVICE. Just terrible.

Business_and_leisure Self

6/10

Pleasant

17 Dec 2025

Carrie

The TV did not work, and there were shorthand.

4/10

Poor

27 Nov 2025

Pamela

Bare bones, hard bed, durty bathroom, qwick breakfast selection was minimal, more like a snack

Friends_and_family Family

6/10

Pleasant

24 Nov 2025

Sean

Parking was convenient, nice and quiet. I expected some dishes to use on my stay. There was not even a nice cup to drink out of or silverware.

Partner

10/10

Exceptional

10 Oct 2025

Laisa

Excellent

Leisure Self

10/10

Exceptional

10 Oct 2025

Laisa

Yes parking was easy and convenient

Leisure Self

10/10

Exceptional

05 Oct 2025

KEN

No cooking utensils

Business_and_leisure Partner

8/10

Excellent

29 Sep 2025

Qela

Booked for a night only last minute. Room was clean and we requested a room close to parking so we were given RM 246 which was very accessible from the Back parking.

Business_and_leisure Family

2/10

Poor

22 Sep 2025

FRANCISCO

Disappointing Stay

Disappointing Stay – Would Not Recommend

My experience at this hotel was far from satisfactory. Upon arrival, there was no staff at the front desk, and I had to wait 5–10 minutes before anyone showed up. The elevator was out of service, which was very inconvenient. Additionally, there was no ice machine or water dispenser available for guests. Breakfast was a major letdown — very limited and poor in quality. For the price I paid, I’ve stayed at much better hotels that offered significantly more in terms of service and amenities. I would not choose to stay here again.

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

Caleb

Yep

8/10

Excellent

21 Sep 2025

Albert

Long check in

It was very long and difficult chechnin

Friends_and_family Family

4/10

Poor

20 Sep 2025

Ron

The elevator was not working and my wife is handicapped and had to climb 2 flights of stairs at great risk. Was told no handicapped rooms and couldn't be accomodated on the first

Leisure Partner

10/10

Exceptional

07 Sep 2025

Theodore

It was good. No shampoo or conditioner but overall, it was a good stay.

4/10

Poor

02 Sep 2025

Lori Ann

Short-term and long-term voucher hotel!

Staff were helpful and friendly, but this hotel needs repairs and maintenance. The elevator was broken which limited accessibility for us, as disabled guests. Everything for kitchen use had to be checked out which was inconvenient, especially with disabilities and a broken elevator. The whole hotel smells like stale cigarettes. You can only resolve that with new carpet, new drapes, and new paint. My room was not thoroughly cleaned. \"Breakfast included\" is misleading because coffee, tea, a muffin, fruit bar, or oatmeal package isn't really \"breakfast\". The online pictures do not reflect what I saw offered. Trash room, laundry room, and snack room were clean and well stocked! Need handicapped parking at all entrances to the hotel; otherwise, your hotel isn't accessible to the disabled, especially with a broken elevator! Handles on fridge need to be kitchen friendly (see picture). No point in having a tub without a plug to take a bath! It's discouraged because voucher guests flood the place without consequences! I've got picture and video evidence to prove everything I've written!

Partner

8/10

Excellent

01 Sep 2025

Karie

Staff was wonderful. I would give 5 stars but the elevator was down for most of our visit. A corporate issue that should be resolved immediately.

Family

2/10

Poor

31 Aug 2025

christine de

This place is disgusting. Worst than motel 6. Regret ever staying here

Leisure

4/10

Poor

12 Aug 2025

Jeremiah

A family member was staying there, and we had extended the stay a few times. Not once did anyone say we needed to come to the desk to check in and show ID again for the overlapping reservation to start. The family member let them know there was already a reservation for the next 2 nights. Mind you, this was the 4th time we had extended an already existing reservation. The staff told me they asked the family member to come down and show ID, etc, and said they asked multiple times. Family member said they asked time and said they would be down asap. The staff saw the family member outside and went in the room without any notification and decided they didn't want to extend the stay because they didn't come down to the desk. I am not sure why they felt the need to go into the room, but I called to ask why and what we could do. They replied, we decided to exercise the right not to extend the reservation. The family member didn't do anything wrong that I am aware of aside from didn't go downstairs right away. Maybe I am missing something, but I was a bit surprised and thought it was a bit rude, being this was not the 1st stay. The 1st few stays were fine, but the last was not a positive experience. Side note, they say there is a free breakfast every morning, well, it is coffee and tea and a few pre-packed grab n go items.

Leisure Self

10/10

Exceptional

08 Aug 2025

Lois

No carpet in room, clean, good shower

Friends_and_family Family

2/10

Poor

07 Aug 2025

Ana

No attendant when I got there to check in. Elevator out of service . They had me on the 3rd floor. Asked if there was anything on first floor. Person didn’t bother to check, just said no. Made no effort to check if any rooms on 2nd floor available. Again elevator out of service. Not very helpful.

Business Family

10/10

Exceptional

02 Aug 2025

Reuben

Exceptionally helpful staff. Our room had plumping problems but the staff did their best to fix it and Extended Stay made it right by refunding our pet fee.Our one complaint thet only tool they could offer us was a plunger so flaccid that is only good for splashing water on the floor and oursleves. Very dog friendly. You have to ask for evertyhing now, but that is a product of irresponsible quests who steal household items.

Leisure Pet

2/10

Poor

27 Jul 2025

Dean

Motel 6 beats this motel

The elevators were not working, and I was placed on the third floor, in addition, the rooms were filthy, and the furniture was so old there was paint missing and it looked like it was bought at an old garage sale. The smell of the entire hotel was terrible and disgusting

Business

2/10

Poor

19 Jul 2025

Cassandra Lauren

don't stay here if arriving after hours. I arrived at 1 am and they made me sit in the lobby for an hour while their system updated despite the fact I had advised them ahead of time of my late check in and that I was checking out at 5am

Leisure Self

4/10

Poor

06 Jul 2025

Adali

La persona que me atendió fue amable y hablaba inglés y español.

Leisure Partner

6/10

Pleasant

05 Jul 2025

Florita

The front desk staff checking in and out were friendly. We went to this location to get away from the loud fireworks especially for our little chihuahua. Unfortunately we still heard about a handful of firework sounds outside this location.

Leisure Pet

10/10

Exceptional

27 Jun 2025

Matthew

Great stay.

Business_and_leisure Partner

2/10

Poor

24 Jun 2025

Sandra

Worst hotel experience ever

The bathroom sink didn't drain. The refrigerator is broken and made very loud sounds. The electricity went out five times and I couldn't shower. When I filed a complaint with the manager - Adrian, he did nothing for me. Didn't even apologize for the issues. Horrible experience and barely slept.

6/10

Pleasant

24 Jun 2025

Deena

Light fixtures probably need to be replaced or you’ll get arrestedx

Business_and_leisure Self

10/10

Exceptional

20 Jun 2025

Jessica

The kitchen area was old and had stains all over the counter top and stove. The counter was falling apart. The floors were dirty.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Kellie

Good

Leisure

8/10

Excellent

14 Jun 2025

Gita

Need to have waste baskets for putting re-cycables

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Kristen

Clean and friendly staff

4/10

Poor

08 Jun 2025

Jorge

CSR had extreme difficulty checking us in, took two hrs to get in our room.

Partner

10/10

Exceptional

01 Jun 2025

Diwanna

A very convenient location. The room was comfortable and the staff was excellent.

Friends_and_family Family

2/10

Poor

25 May 2025

Angelo

Just Don’t

This place was worse than a motel six with dirty hookers.

Business

10/10

Exceptional

15 May 2025

Sherri

Easy

8/10

Excellent

15 May 2025

Lisa

Price was good for what we got.

2/10

Poor

14 May 2025

Ada Cinnya

Na

8/10

Excellent

27 Apr 2025

cheryl

Very comfortable bed and extremely clean He shower needs grab bars for safety getting in and out. Tub is slippery

Self

2/10

Poor

27 Apr 2025

Wendy

The young lady that checked us in had no customer service. Lead us through the check in with really no sense of guide. Our room wasn’t clean. We had to take our own trash out, linen as well. When asked if we could get more clean linen they asked we bring down the used ones to get new ones. I mean. Never heard of that but, ok. The 3rd floor which we stayed at smelled like trash and they had the trash room door open and the barrels were over flowing. Otherwise eat check out the lady by the name of Berlin was super sweet in helping us out the door.

8/10

Excellent

23 Apr 2025

L.

Floor needed mopping .

Leisure Self

10/10

Exceptional

22 Apr 2025

Christopher

Great place to stay,very quiet.

10/10

Exceptional

20 Apr 2025

Kevin

Felt like a break.

I have been to a few wxtended stays i am a construction guy and spend alot of time on the road chasin the hook. Number One e tended by miles. Stayed atvanother nearby extended stay nice buy nowhere near the place i stayed at. Parking good laundry works, stove works, elevator quiet. Front desk friendly and helpful. Very kool thanc.

Business

8/10

Excellent

19 Apr 2025

Erica

Double scrub & squeaky clean they remain!

Theres nothing spectacular about the room or my stay. But I will elaborate on the fact how clean the rooms are and how they pay attention to details and keeping so tidy. No matter what type of rom I get and I've been in them all....they are extremely clean, esp. the bathrooms & kitchen areas. I never have to worry about there being enough towels like at motel 6 where they are stingy n greedy with all the towels lol. Anyways and I never have to worry about the linens being stained up or looking funky cuz they are always clean:) and comfy! But yes hands down, they are pretty consistent with how well the maids do their jobs and do them well. So that's off to them Thank u ladies!

Self

10/10

Exceptional

17 Apr 2025

Ruth

Wonderful staff

The kindness and helpfulness of Rosa, the staff at the front desk the evening I arrived, was outstanding. My stay was a result of a flight cancellation and rerouting, so unexpected. Because of Rosa's helpfulness, I was able to order a meal and have it delivered, and enjoy a comfortable night in your facility with my service dog.

Friends_and_family Family

2/10

Poor

06 Apr 2025

Juanita

I Loved everything about the property it was the staff the was rude

Business_and_leisure

6/10

Pleasant

23 Mar 2025

Susan

Stunk/stuffy/old cigarette burns on counter tops /counters rough and torn edges caught clothing/ floors dirty counters dirty

Business_and_leisure Family

8/10

Excellent

04 Mar 2025

Rita

Shower was not working properly

2/10

Poor

03 Mar 2025

Marissa

Great

Leisure

8/10

Excellent

24 Jan 2025

Matthew

Comfy

4/10

Poor

24 Jan 2025

Mindi

Lack a lot of amenities in the room. Hair dryer etc.

10/10

Exceptional

15 Jan 2025

Daphne

Nice room

Im staying here to find an apartment to stay permanently in Santa Rosa. Room is spacious, clean, and offers breakfast. Staff is pleasant.

Self

10/10

Exceptional

10 Jan 2025

Juan

Overall great stat

Friends_and_family Family

2/10

Poor

31 Dec 2024

mike

Getto

4/10

Poor

26 Dec 2024

Julio

Close to my destination

Leisure Family

8/10

Excellent

20 Dec 2024

Matthew

Nice and quiet

Leisure Self

4/10

Poor

16 Dec 2024

Paulina

Disappointing customer service

The staff was very nice. Check in was quick and easy. We checked in at night. When we got to the room our 2 children were ready for bed. We opened the pull out couch so they could go to sleep. The sheet was very wet. It was wet enough that the mattress was also wet. We called down to the front desk. She was very nice and said she will take care of it. That was the last we heard of it. Luckily we travel with an air mattress since you never know. The kids had to sleep on that. The room smelled like wet linens after that. I put the sheet outside in the hallway where it sat for the entire day until someone moved it to the emd of the hall.the sheet was also stained.

Friends_and_family Family

8/10

Excellent

12 Dec 2024

Angel

The hotel is located on a beautiful hillside covered in oak trees. One night we heard two owls calling to each other.

Leisure Pet

10/10

Exceptional

28 Nov 2024

Gerardo

The staff stood out, they were friendly and accommodating.

Business Partner

2/10

Poor

22 Nov 2024

PHILLIP

Did not get to stay there while I was in lobby after traveling for 5 hrs had to pee they ignored my urgency and I ended peeing my pants in lobby
They canceled my stay called police because I was rude telling them I was disabled and could not hold my urine was told to leave and that they reimburse my room I waited for police to arrive in wet pee pants on h who does that said they had no bathroom by lobby and wanted me to check into get room on 3 re floor but I could not control my bladder so I got kicked out embarrassed and humiliated

Self

10/10

Exceptional

09 Nov 2024

Patricia

Very good hotel stay

We stayed here many days in a row and loved it. One night a baby and children were making noise late at night and the manager changed us to a different and very nice room the very next morning as soon as we let him know! Great service! Very friendly staff ready to help!

Business

8/10

Excellent

07 Nov 2024

Jorge

Breakfast was only muffins and coffee.

Business Friends

10/10

Exceptional

25 Oct 2024

Joanne

Amazing room. Large and an almost full kitchen. Great deal all around.

10/10

Exceptional

24 Oct 2024

Jan D

Perfect!

Everything was perfect including the comfortable beds!

Partner

10/10

Exceptional

21 Oct 2024

Bruce

Accessible and clean
Friendly and helpful staff

Business_and_leisure

2/10

Poor

16 Oct 2024

Johanna

This is not a hotel for tourists. If you’re not from the area, don’t stay here.

2/10

Poor

09 Oct 2024

Verified traveler

Hotel gave rooms away to others before I could check in.

8/10

Excellent

07 Oct 2024

L.

there should be a sign or notice on check in about needing a coffee maker or other kitchen stuff since there is nothing in the room. When you wake up for coffee that really ruins the day if there is nothing in your room. I would rather stay someone else for that reason

4/10

Poor

01 Oct 2024

JOHNNY

Not Recommended !

Terrible ! I booked on this Hotel from September 16 to 19, 2024. I checked OUT September 18, 2024 at around 1:45 PM, then, I checked my card the Hotel charged my card with 22.20 USD !!! I called the Hotel by phone, the guy unable to answer directly what caused of charges. Do not book on this Hotel , they will charge your card with hidden charges without informing you ! !!! This Hotel NOT RECOMMENDED !!!!

Self

2/10

Poor

25 Sep 2024

Rocio

VERY EXPENSIVE FOR WHAT WE GOT. SHEETS ARE PAPER THIN...ROOM SMELLED BADLY...FLOOR SMELLED OF CIGARETTE. BREAKFAST is only COFFEE AND STALE GRANOLA BARS. Oatmeal was offered as well. Husband and I did not even unpack...slept in clothes. Nobody was at front desk when we checked in. Waited for 15 minutes until someone decided to come out. Dirty and old hotel.

2/10

Poor

22 Sep 2024

Jordan

Overbooked and didn’t have a room for me

10/10

Exceptional

16 Sep 2024

Alisha

Its very simple and kept nicely. The staff here all have an integrity that is stand up and honorable. I have stayed in many of hotels, how you treat your guests when you dont have to be nice says so much. I know the little amount of cash i generate for this establishment isnt measurable to some and they are still very pleasant to me. I thank them for that.

Leisure Pet

10/10

Exceptional

08 Sep 2024

Sommai

Fantastic staff welcome us and check in

Business Family

4/10

Poor

03 Sep 2024

Ian

Not terrible but not a place I would ever stay with my family again. People hanging out in the parking lot at night, smelled weird, heater smelled like it was burning and set off the smoke alarm. Staff was nice but the whole place just gave off a sketchy vibe. Good price but you get what you pay for.

Leisure Family_with_children

2/10

Poor

01 Sep 2024

Jason

This hotel was absolutely disgusting!!!!
Our room was soooooo dirty! We will never stay at this hotel again!

8/10

Excellent

30 Aug 2024

Steve

Solid option

Solid choice for a reasonable rate in this area. Easy access and had a RECLINER, which I absolutely love in hotels. Staff is nice. All good.