Name: The Sandman Santa Rosa Sonoma, Ascend Collection
Address: 3421 Cleveland Ave, Santa Rosa, 95403, US

10/10

Exceptional

24 Jul 2026

Walter

The receptionist Stephanie was very friendly and helpful. Got a free upgrade due to some internal issue.

10/10

Exceptional

24 Jul 2026

Bonnie

Room was beautifully clean & the staff where very accommodating. They also served a great breakfast included in the price of your room.

10/10

Exceptional

24 Jul 2026

Beverly

I love staying here. It is very clean. The people who work here are so nice. I love the fire pits in the back. It’s just a very relaxing and wonderful place to stay. Highly recommend.

8/10

Excellent

24 Jul 2026

mike

Bar was closed during our visit

10/10

Exceptional

23 Jul 2026

Laura

The pool was big, could’ve been a little warmer. But the hot tub is great. Room is big and spacious, appreciated the kitchenette. Beds are comfy, big tv in the room was great too.

10/10

Exceptional

22 Jul 2026

Endijs

It was a nice property in a convenient location.

2/10

Poor

21 Jul 2026

Amy

Walked into a disgusting room. Stains on the walls, grime on the phone, cords, and outlets accompanied with food stains. Inch a half of dusk and dirt and other from the walls out. Grime down the front of refrigerator and at bottom. Hair and grime inside refrigerator. Bathroom grime and on walls. Etc., etc., etc.

I literally cried. I had

6/10

Pleasant

20 Jul 2026

Laurie

The room was clean. However the receptionist did not provide us with directions and this is a confusing property. Also there was not adequate seating for breakfast and we had to go back to our room.

Family_with_children

10/10

Exceptional

20 Jul 2026

robert

Rooms are simple and stylish. I had everything I needed. It was clean. The pool was a fun afternoon hangout spot with a perfectly heated pool. I used to stay at the Flamingo back before it was a Hilton. The prices have been going up and it’s got a bigger vibe. Of you're looking for a well done boutique hotel that is priced well, then look no further.

Self

8/10

Excellent

20 Jul 2026

Brittany

We stayed one night and enjoyed our time. Used the hot tub for a short time. Everything looked cleaned and well maintained.

Family_with_children

10/10

Exceptional

20 Jul 2026

Elaine

I was especially impressed with how well stocked the kitchen was equipped in our room.

Partner

2/10

Poor

19 Jul 2026

Vasyl

We booked based on nice pictures. It was a big mistake. Property is old and worn down. Rooms are small and it has a feel of cheap motel. Prices are high.

Family_with_children

6/10

Pleasant

18 Jul 2026

deborah

It’s an ok place and for the money it’s a bit overinflated. It’s extremely noisy especially early morning with leaf blowers and people talking on walkie talkies just outside my room at 7:30 am. Didn’t feel that safe heading out to pool and spa alone as many workers and truck drivers were staying as well. I would not recommend it for a longer stay than overnight.

Self

10/10

Exceptional

18 Jul 2026

Floyd

Breakfast was excellent.
The poolside location added to the excellent breakfast.
The room's blackout window shade really helped with privacy.
The room was very clean. The bedside lamps need shades.
The bare bulbs are very hard on the eyes.
I used the pool. The temperature was perfect and the pool and
its poolside deck are large
enough that many could enjoy the pool without feeling crowded.
Your staff was very accommodating when I requested a 1st floor
room. I wish I knew you had a bocce court. I would have brought my
set to play with.
The fire pit is nice. But you need more chairs around it so more than two
people can enjoy it at one time.
All around please stay. PS: What happened to the large redwood carving
statues that used to be on the property?

Family

6/10

Pleasant

17 Jul 2026

Karen

The room was clean, bathrooms recently remodeled. Tv cabinet scratched. Fridge was pretty big. Bed and pillows comfy. Air conditioning worked great. Large normal sized coffee pot BUT they stock the small pouches of coffee that make like 2 cups each. I am disabled and they had no downstairs rooms, the one and only ice machine was near the office and they have NO vending machines. They do sell snacks and soda, wines and beer in the office but don’t take cash. Being disabled and having to walk up and down stairs and then across the entire parking lot to get ice and go back to room carrying an ice bucket while trying to climb stairs was very hard. I’m in a lot of pain today. Not nearly enough handicap parkjng spots so I had to park quite a distance too and Carry my bags up.

Partner

8/10

Excellent

17 Jul 2026

Jorge

Good amenities, staff delays on responding. No ApplePay accepted, room could be a bit cleaner. Bed was comfortable but some pillows were lumpy, sink was broken, painting in bathroom covered in some nasty substance.

Partner

10/10

Exceptional

16 Jul 2026

Shelley

It is larger than it looks from first arriving. The pool area is lovely, complete with a bar! Breakfast is served in the pool house and is very well attended and food trays updated often.

Self

10/10

Exceptional

14 Jul 2026

Jennifer

Jill at the front desk was great! Very friendly and helpful.

10/10

Exceptional

13 Jul 2026

Terry

Clean room with friendly staff.

Friends_and_family Friends

8/10

Excellent

13 Jul 2026

Loretta

It's name has hotel, but doors open to the outside so more like a converted motel. The pool and hot tub are

10/10

Exceptional

13 Jul 2026

Takako

Pool looked fun and breakfast was ok. Big property with many rooms.

Family_with_children

6/10

Pleasant

12 Jul 2026

Jennifer

Really a 2.5 star place rather than 3 star. I would put on par with travelodge

Family

10/10

Exceptional

12 Jul 2026

Josie

Love staying at this property rooms are great, pools and hang out area is great. Breakfast is good

Partner

8/10

Excellent

11 Jul 2026

Jenny

Decent place to stay for a short weekend trip. The main reason we picked this place was because it was dog friendly at an ok price. I'm a bit picky when it comes to cleanliness, and i thought it was ok/acceptable, but our room did have a funky smell. They had amenities like an outdoor pool and small bar area (we didn't use, but did see families enjoying it), and a small american style breakfast is included (which we did have). There's a walkable Trader Joe's nearby, ~15 mins outside of Healdsburg and close to a few hiking spots. It's called Sandman Hotel, but it's for sure a motel, so FYI if that's a consideration point. Dogs are an extra $50/stay and parking is also $5/night.

Pet

8/10

Excellent

10 Jul 2026

Alberto

Property is well kept. Unfortunately they need a real room area for breakfast. The current one serve as storage, bar etc. Very tiny and not suitable to accommodate more than three of four people.

Family

10/10

Exceptional

09 Jul 2026

Linda

The shower was fantastic. No tub just a huge shower. Breakfast was full slated except no orange juice.

Partner

10/10

Exceptional

09 Jul 2026

Gary

Thank you for your service

Partner

8/10

Excellent

07 Jul 2026

Claudia

Place is a little dated but clean and in a good location.

Family_with_children

6/10

Pleasant

06 Jul 2026

Jessica

Room was pretty clean but smelled weird. Very noisy near stairs and no blackout curtains . Front desk is never very fi

10/10

Exceptional

06 Jul 2026

Eric

It was a pleasant stay.

10/10

Exceptional

05 Jul 2026

Susan

Weir was very clean and updated. Not right off the freeway so it was quiet at night. The pool was great and the breakfast was good. I wish we could have stayed longer so we could utilize the cocktails at the pool in the evening. We will be back.

Family_with_children

2/10

Poor

05 Jul 2026

Hiram

Jewelry Theft

A watch was stolen from a toiletry bag that was accidentally left behind after checkout. I contacted the front desk shortly after checking out and was told that housekeeping had already left for the day and that only housekeeping had access to the lost and found.

The following morning, I returned to the front desk in person at the time housekeeping arrived. My toiletry bag was returned, but several of the most valuable items were missing, including a valuable watch and a bottle of cologne.

After speaking with the manager on duty, Miriam, she explained that the hotel’s standard procedure for lost items is to tag them with the date and room number where they were found and then contact the guest to arrange the return of their belongings. None of those procedures appear to have been followed in this case. Miriam stated that she would continue investigating by speaking with the employee who cleaned our room, as well as other staff members.

I also emailed hotel management directly but have not received a response. A police report has been filed with the Santa Rosa Police Department.

Based on this experience, I cannot recommend staying at this hotel. The handling of our lost property and the lack of communication have been extremely disappointing and raise serious concerns about the professionalism and integrity of the staff.

Partner

8/10

Excellent

02 Jul 2026

David

Clean rooms and plenty of parking spots for the stay. I was a bit surprised by the $5 a night parking fee but it was not a big issue for me. Most importantly, I had a good night sleep and the room did its job.

Self

10/10

Exceptional

02 Jul 2026

Joan

Room was clean , breakfast was exceptional and the pool and hot tub was great

10/10

Exceptional

01 Jul 2026

Jose

Loved the room and area.

Business

6/10

Pleasant

01 Jul 2026

CARY

Just OK, older property, rooms very much reflect that. Nice pool, it was full of kids.

10/10

Exceptional

30 Jun 2026

Bertha

This place is very nice with lots of parking, clean, pool, yoga area and so close to freeway; restaurants and venue for wedding

Family

6/10

Pleasant

30 Jun 2026

Natalie

The hotel was nice and the staff was great, but it's not in the best neighborhood. There were some guests who made us feel a bit uncomfortable staying there with our children so we cut our trip short. This would be a great place to stay with singles.

Family_with_children

10/10

Exceptional

29 Jun 2026

Genoveva

Room was clean and decent size. Staff very friendly. Breakfast was great. More than I expected. Fresh eggs, bacon, seasoned potatoes & sausage. Waffle maker , bagels & more .

Family

10/10

Exceptional

29 Jun 2026

Anthony

This was such a fun stay, the room was perfect for what I needed. Loved that there was a party at the pool on Friday. Would totally stay here again next time I visit.

Self

8/10

Excellent

29 Jun 2026

Jeanmarie

Breakfast was pretty good, nice, clean just used older motel not a la Quinta

Family_with_children

10/10

Exceptional

29 Jun 2026

Eric

Property was nice. Free upgrade to a king from a queen. Hot tub and pool were nice and popular.

Partner

8/10

Excellent

29 Jun 2026

Melanie

It was okay, the pool area and breakfast were decent but the room wasn’t nearly as nice as advertised.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Michael

Short overnight stay, so we re didn’t get to enjoy some of the amenities (free breakfast & pool), but it did satisfy our needs. Facility is a bit outdated especially for the price (most hotels in area are just as pricey. Will probably stay here again

Partner

6/10

Pleasant

28 Jun 2026

Terrance

This is an older hotel. It has no elevator, so be prepared to lug your stuff upstairs. There was loud music playing when we arrived at about 5pm. We discovered that it was coming from the nearby pool area where there was a DJ blaring music right in front of the delightful looking hot tub which we would have used if there was no music. the pool looked very nice as well, but, no. Breakfast was served in the \"pool room\" where the only indoor seating was less than 10 seats at a very small bar, and a couple of pool deck tables (all occupied). Breakfast was okay, some hot dishes (eggs, sausage) and potatoes in a \"hot\" pan that were ICE cold. This place COULD have been so much nicer.

Partner

10/10

Exceptional

28 Jun 2026

Brian

We've stayed here a couple of times while traveling and have never been disappointed. Clean, comfy, and convenient.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Dyuti

This hotel has a kind of fun vibe. They have worked hard to update it.

We went on a Friday night, and they had a DJ at the pool, along with a food truck. I mean, that's cool.

It was quiet at night and convenient to town and major roads.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Jessica

We got the hotel due to the pool and hot tub. There was poop in the hot tub, where they then had to clean it and close it down. Band aids floating in the pool. We were very disappointed. But the staff was very kind. Rooms were not what expected.
Fire alarm went off early in the morning due to someone burning toast.

Family_with_children

10/10

Exceptional

26 Jun 2026

Jim

Great spot to relax!

6/10

Pleasant

26 Jun 2026

Cathi

I need an ada room since I use a walker there were no handicap parking no ramps and the bathroom in the room had no bars could not even get my walker in. They gave me two beds so could barely get walker between them. Even though they only do maid service every 3 days they gave you only 1 day of coffee. The pool was great. They need curtains on windows the blinds let the light in. The had blowers going off at 8:30 in the morning. The upstairs is very loud. And they charge for parking your car!

Self

10/10

Exceptional

26 Jun 2026

Virginia

Great staff and room

Family_with_children

8/10

Excellent

26 Jun 2026

Michelle

I had a pleasant stay at this hotel. The room was clean and comfortable, and the staff were nice. I didn’t get a chance to use the outdoor pool, looks clean & well maintained. The complimentary breakfast was decent. My only complaint is that there was no water available with breakfast. They only have coffee and hot water—having drinking water would definitely great.
Overall, I had a good stay and would consider coming back.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Chris

complete hidden gem if you’re traveling through Santa Rosa, this is the spot you need to relax recharge and get a good night sleep

Self

10/10

Exceptional

23 Jun 2026

Chris

This is an absolute hidden gem in Santa Rosa. The property is spacious and welcoming, with a pool, a real breakfast (not just pastries and coffee), and a relaxed atmosphere that stands out.
What makes it special, though, is the community. The people who tend to stay here are consistently some of the most interesting and enjoyable travelers I've met.
If you're passing through this part of California, it's a wonderful place to stop and spend a few days.

Self

10/10

Exceptional

23 Jun 2026

Rob

We really enjoyed the pool and spa area. The location is close to restaurants and walking distance to breweries.

Family

8/10

Excellent

23 Jun 2026

Boris

Swimming pool is good.
Good free breakfast.
Sound isolation is not good.
Room cleaning services was too late.

Family

8/10

Excellent

23 Jun 2026

Lois

The lounge is only open on Friday and Saturday nights would have been nice to have open every night.

Friends

2/10

Poor

22 Jun 2026

Ed

This is a very poor hotel which should be rated accordingly.

Partner

8/10

Excellent

22 Jun 2026

Thomas

Motel style stay. Pool area was nice. Breakfast are was small with limited seating. Food was typical.

10/10

Exceptional

22 Jun 2026

Curtis

Big clean room with all the bells and whistles, for an amazing price. The $5 a night parking is very sneaky, but even with it, they undercut all competitor’s prices.

Family_with_children

8/10

Excellent

22 Jun 2026

Michael

Good Pool scene.

Pet

6/10

Pleasant

21 Jun 2026

Andrea

The room was not ready until 4:40, well past the 3 pm check in time. The breakfast area is too small and there are not enough options.
There was parking near the room and the room was clean.

Partner

10/10

Exceptional

20 Jun 2026

Kendel

Property was clean and well taken care of. The only blunder we had was breakfast. Staff was not proactive and there wasn't a place to sit when we visited. Breakfast staff was not attentive to refill needs or assist with large line.

Family_with_children

4/10

Poor

20 Jun 2026

LUCAS

Does its job fine. Was on a corner room by the smoking and pool so was just kids screaming and weed/cigarette smell the entire time. Gym opening at 9am is a bummer.

Not bad. Not good

Self

2/10

Poor

20 Jun 2026

Holly

I decided to spend a little more money to get a nice place. This place allows pets, which is fine, except my room smelled like urine, especially the carpet. Beyond that, the air conditioning unit was really loud. The ice machine looked like somebody had thrown mud all over it; it was disgusting, and the breakfast was substandard. There wasn't anything about this place that warrants the great reviews that I relied on.

Self

10/10

Exceptional

20 Jun 2026

VLADIMIR

Clean rooms, good parking.

Self

8/10

Excellent

20 Jun 2026

shanti

The hot tub wasn't that hot.

Partner

10/10

Exceptional

19 Jun 2026

Christabeth

This property was a fun place to land for the night. We got there on a Friday evening and there was music at the pool, and folx having a nice time.

Our room was comfortable, clean, and spacious. It was easy to check in/out, and the people at the front desk were nice and answered any questions I had.

I would def stay there again:)

Partner

8/10

Excellent

19 Jun 2026

Kimberly

Rooms are nice, pretty clean, love the kitchen nook, this visit our room seemed a bit smaller. Top sheet was torn. A bit noise this visit.
Gym is simple. Dome area was locked.
Breakfast was a better this trip versus last trip, there was more items and food available.
The pool is a very nice area, no towels available this trip at pool area, nice hot tub, breakfast in in the pool bar area, there's a couple of tables to eat at, a counter at the bar to eat at. The bar is only open on weekends.
It's a very busy hotel usually full every nite, parking lots gets filled up quickly , with large company trucks and workers. Overall, for area, it's nice and pretty clean place to stay. I would stay again

Family_with_children

8/10

Excellent

19 Jun 2026

Chris

Breakfast was solid nothing crazy but good pool and hot tub with live music was cool and the room was clean and we had so much fun there we stayed two extra days

Partner

4/10

Poor

18 Jun 2026

misty

The hotel appears to have been partially renovated, but it still feels older overall. Its location right off the freeway makes it very noisy, especially if your room is near the front of the property. I could hear traffic throughout the night, as well as noise from neighboring rooms and people walking around upstairs. Unfortunately, the lack of soundproofing made it difficult to sleep, and being so close to the street left me feeling uneasy at times.

The complimentary breakfast was very basic, with eggs, sausage links, and waffles. It was adequate but nothing special.

While the room was clean and the staff was pleasant, the noise level and overall atmosphere were not a good fit for me. I would choose a different hotel on a future visit.

Family

8/10

Excellent

18 Jun 2026

Lauren

Very happy with my stay! Utilizes all the amenities this hotel had to offer and felt like a little staycation. Breakfast included, fabulous pool, nice little workout facility. The room itself was very spacious and large than anticipated - made myself right at home!

Self

8/10

Excellent

18 Jun 2026

Alena

Nice repurposing and modernizing of an old motel. Stylish colors and cute art.
We chose it for the pool because we knew it was going to be hot in Santa Rosa by June. Unfortunately they booked out our king room so we were \"upgraded\" to a double queen(??). Not that big of a deal but when you book something you want and get something different it's kinda annoying.
The pool area is like a little haven from the boulevard, and there's some nice big trees for buffering and privacy. Although, we didn't know there was a theme night happening with music. Which is totally fine but damn...it was LOUD. Like unnecessarily extra LOUD. So it was hard to relax after a long, hot drive. But the pool temp was nice, everyone was friendly and the hot tub was great after the music stopped and the area cleared out. (Side note about the hot tub: the seating texture is crazy uncomfortable. Like poky sharp texture. Bring something to sit on like a hand towel.)

Will probably stay again maybe when its not so busy. There's a Vietnamese restaurant like a 2min walk away which is convenient, and its good.

Partner

8/10

Excellent

17 Jun 2026

Jim

Room was fully equipped, clean, shower has sliding doors. Great price for what you get.Btw, full breakfast was more than we expected.

Partner

2/10

Poor

17 Jun 2026

victor

100 people tryed to find a breakfast table . There are only 3 for a bad breakfast

Partner

10/10

Exceptional

16 Jun 2026

Victor

Great stay as always. Rooms are clean and the place is always welcoming.

Self

6/10

Pleasant

15 Jun 2026

Ryan

Nice pool area with a party vibe, but a bit dated on the rooms. The pillows were super thin and the bed was uncomfortable. Nothing really wrong but was expecting more. Also, it's a Motel and not a Hotel.

Partner

8/10

Excellent

15 Jun 2026

Marco

Amazing hotel great staff breakfast pool and rooms !!! Bit outdated furniture but great place

Family

6/10

Pleasant

14 Jun 2026

LeAnne

Asked for early check in, room was not even ready for normal check in time so I had to go to my event and check in after 10pm. Staff was pretty nonchalant about my inconvenience. Fortunately my friend's room was ready so I could get dressed in her room.

Friends_and_family Friends

8/10

Excellent

13 Jun 2026

Mary

We enjoyed staying at the Sandman. The room was clean and the bed was comfy. We went down to the pool for breakfast but didn’t eat. The food did not look appetizing unless you wanted cold cereal. The eggs and sausage looks like it was microwaved. We thought it was great idea to have breakfast at the pool but it was very disappointing. But the room and location was great!

Partner

10/10

Exceptional

12 Jun 2026

Sharon

We had a mixup where I asked to change my reservation and I ended up with two reservations instead, which was a small hassle and I had to contact your team (Ngoc, I believe was the name, was very helpful) and it got resolved, but they shouldn't have made two reservations to begin with, that didn't make sense.

Friends_and_family Friends

10/10

Exceptional

10 Jun 2026

SUSAN

nice place to stay, not too fancy, felt safe and comfortable, good breakfast, nice pool

Partner

10/10

Exceptional

10 Jun 2026

Christopher

Everything was excellent. Thank you

Friends_and_family Friends

8/10

Excellent

08 Jun 2026

Kenneth

Room was clean, front desk was friendly.

Breakfast was ok. Hot scrambled eggs, sausages and coffee were all good. However, indoor seatings were limited and the waffle makers were both badly burnt and smoking before we could even make some waffles.

I also wish they would offer bottled water in the room or have water dispensers available.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Kaydeelynn

Clean room, breakfast

Friends

8/10

Excellent

08 Jun 2026

Theresa

Good breakfast

Self

10/10

Exceptional

08 Jun 2026

Jeff

pool was great and breakfast is above and beyond.... so very happy.

Partner

6/10

Pleasant

08 Jun 2026

Michiko

Check in counter only had one person so it took a long time, but words of no appreciation/apology for the long wait when checking in. Nice to have free pool and breakfast. Odd to charge $5 for parking when there’s no other way to come to this hope than by a car/vehicle. Visible parts of the room were clean but there were lots of old popcorns and trash under the bed.

Family_with_children

10/10

Exceptional

07 Jun 2026

Sybil

The Sandman was a great place to stay in Santa Rosa and hot breakfast was included. Lovely pool area if you like swimming. Would recommend.

Family

10/10

Exceptional

07 Jun 2026

Josie

Room was great, spacious and clean. The bed was very comfortable. The pool,bar and activity area were wonderful

Partner

10/10

Exceptional

07 Jun 2026

Brian

Great little motel , very clean, great price and pool was wonderful and nice breakfast

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Nancy

The property looked like it was just renovated which looked great. The rooms were nice and spacious, however bed was a bit hard and not enough linens on it.

Family

6/10

Pleasant

06 Jun 2026

Kaydeelynn

Clean room

Friends

10/10

Exceptional

06 Jun 2026

Margarite

Breakfast was great keep up the good work

Partner

8/10

Excellent

05 Jun 2026

Jennifer

Clean room and outdoor pool was great for the kids

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Jason

The room was clean and check in was easy. The breakfast was nothing special but had eggs and sausages. The pool area was really cool vibe and hot tub was great.

Family

10/10

Exceptional

03 Jun 2026

Benjamin

Great pool, nice rooms and good location!

Family_with_children

10/10

Exceptional

02 Jun 2026

kai

Clean room and good service

8/10

Excellent

01 Jun 2026

Irene

The breakfast was really good and it was nice to sit outside by the pool eating it. The room was quiet until early Saturday morning, when the cleaning people were quite noisy outside our door.

Partner

10/10

Exceptional

31 May 2026

DJ

Wonderful stay! Clean rooms and a super comfy bed. Staff was so kind and helpful and we loved the continental breakfast provided. I also loved that they offered a yoga class (though we had to leave town early before the class was offered). It’s just a testament to their commitment to customer service and experience! We will definitely be back the next time we are in Santa Rosa!

Partner