Name: Rainforest House By Otium
Address: Camino Rio Abajo, 133, Ceiba, 00735, PR

10/10

Exceptional

27 Jul 2026

L

Excelente la estadía. Todo muy limpio. Un lugar tranquilo.

10/10

Exceptional

14 Jul 2026

James Carlos

Great place

Partner

4/10

Poor

14 Jul 2026

Veronica

Our stay was an eventful one. We arrived around 8pm on a Friday, we went to use the restroom and the toilet would not flush. We drove out to find a public restroom in the morning I woke up and discovered there was no pressure in the shower and we were unable to shower. I reached out and was messaged that they were reaching out to their team and get back to us. We left for the day and came back to no water again. Reached out again same answer. The water was out for two days and we finally were told to purchase bottled water to flush the toilet at midnight. I was prepared for low water pressure and power outages. When I did reach out for help I was told they were working on a solution but never got a response on how it would be resolved.

If you plan to be here for more than a weekend like my kids and I bring your own towels. They charge extra for replacing with clean ones. We were here for 6 days and there was 4 towels for 6 of us to share. I previously had asked about towels and was told we would get fresh towels daily. They also said they would get us replacement towels at no charge and we never got them. Reached out several times about that as well.

I asked about garbage disposal and never got an answer. We had empty gallon bottles from using it to flush the toilet.

The apartment was clean and roomy. The beds are comfortable and if it wasn’t for the other issues it would have been a great stay. There was no staff on site or anyone available to come over to help.

Family_with_children

6/10

Pleasant

14 Jul 2026

Bobbi Jo

The patio area is amazing and listening to the coqui at night was awesome. The fruit trees around the property were really cool. The beds were comfortable. Communications with the company was easy. The narrow hilly mountain road was awesome, lots of greenery and not far from beaches or the ferry port.
We arrived an hour after check in and someone was in our room eating. He was cleaning the room still. So we left and had dinner. An hour and a half later, they were still cleaning our room. The room was booked at least 4 months prior to our arrival. When he finished and we were able to get in the floors were soaking wet. Some spots still had moisture early the next morning.
The entire island had water issues when we arrived, we were only affected the one day; but it definitely wasn’t fun not being able to shower or flush the toilet for the day…. Thankfully we had a full day of touristy stuff that kept us away. When we woke the next morning the water was back on. One day we got blocked in the driveway by staff/maintenance and had to wait for vehicles to move so we could leave.
You could hear the water from other rooms pretty loudly in our room.
Check in and check out was super easy. Coin operated laundry facilities are one the premises. Over all I would definitely give them another opportunity for my business in the future. Not everything is perfect all the time

Partner

2/10

Poor

06 Jul 2026

Madeline

Our stay was extremely disappointing. There was little to no running water for most of our extended stay, making it impossible to use the property as intended. The shower continually overflowed with wastewater, causing the entire unit to smell like sewage and creating an unpleasant environment.
We contacted the host multiple times to no avail as they stated they were unable to move us to another unit or resolve the plumbing issues during our stay. As a result, we had to pay out of pocket for alternative accommodations while still dealing with the inconvenience and disruption to our vacation. I do have videos and pics as evidence if anyone has any doubts. Bottom line they knew and failed to forewarn us. They only gave us the run around without real remedy to the awful situation. This is to say the least bad business and the entire experience fell far below what we expected and I cannot recommend this property.

Partner

2/10

Poor

04 Jul 2026

Angel

The stay at this hotel was horrible.

1. The was mold in the bathroom ceiling over the shower.

2. There was even more mold on the shower curtain.

3. Trying to get in contact with the property management was super difficult called them over 10 times during my stay. They didn’t contact back once.

4. The water pressure was horrible.
Water literally turned off on me in middle of a shower. One night we had to heat bottles of water up to clean our selves.

5. The bed was broken the wood on the bottom that holds the bed up was broken.

6. And if you don’t believe me ask other visitors while you are there about their room.

7. Upstairs said their couch was broken.
Had no water.
Bed was broken and also mold in there stay

Please remove this hotel from your stays it makes the company its self look bad

Partner

2/10

Poor

04 Jul 2026

Tricia

Nothing like described, no towels, had cockroaches, and when I reached out and asked for a refund they told me to call Expedia and ask they told them they will not refund then would not answer phone. Expedia helped as much as they could. Do not pay money for this place we left 3 days early and ended up renting a hotel room.

Partner

6/10

Pleasant

02 Jul 2026

Yadira Marie

While the place was very clean and communication was prompt, the unfortunate of a very irritating, loud, headache causing, whistling toilet the entire 8 days we were there, does not get the best review. The host was very quick with response but failed with maintenance for our stay, therefore not making it worth the price. We did lose water for about 2 days, but that is something that is going on throughout the island so therefore one cannot put the blame on the host. If you’re looking for a quiet place, definitely don’t come to PR to begin with. You must understand that the roosters & frogs are part of our culture! However, no one asked for a very obnoxious dog, barking all night long or fighting cats. This place is up into the mountain so there is an incline w/lots of curves. We did have trouble finding the place. Make sure to have Google Maps. If you stay at the same place we did, don’t expect the outside furniture that are in the pics or the rolled up towel animals. The kitchen supplies are on the basic bases. However, if you’re anything like me & possibly the family before us, Pay it forward. We left behind a few items for the next person to use and it seemed that someone may have left a couple items for us to use for our visit. Overall, it was spacious,welcoming,& accommodating. AC is only in the bedrooms. We do look forward to our next PR visit in the near future! Buen Venidos! Our family hopes you enjoy your stay as much as we did!!!

Family

6/10

Pleasant

30 Jun 2026

Josephanie

Water pressure is very low, hot water was a hit or miss. Bed frame is dirty, I suggest for the host to change it to something that’s not upholstery. The volume of the TV is very low and would not turn up. Overall the place is ok.

Partner

8/10

Excellent

21 Jun 2026

Junior

Todo muy bueno y sitio tranquilo

Self

10/10

Exceptional

19 Jun 2026

Ramon Candanedo

Nice place beautiful view

Family

10/10

Exceptional

19 Jun 2026

Carmen

Comfy, homey, clean, and a perfect location closer to the ferry for day trips at Culebra. It will have everything you need for a family or a group of friends to stay

Partner

10/10

Exceptional

16 Jun 2026

Tim

Very clean and spacious apartment. Would definitely recommend for anyone looking for a place and not wanting to pay for multiple hotel rooms. We got the 3 bedroom apartment and it was perfect.

Family_with_children

10/10

Exceptional

09 Jun 2026

Lorenzo

My partner and I stayed in the small one-bedroom at Rainforest House. I highly recommend this place to anyone seeking a unique experience in Puerto Rico. It was an unforgettable stay, and checking in late at 1:00 a.m. was smooth and straightforward. I would definitely rebook and stay longer to escape the hustle and bustle of city life. The nearby town of Ceiba made it easy to purchase essentials such as water, fruits, and snacks. Overall, I would give it 8 out of 10 stars.

Partner

10/10

Exceptional

01 Jun 2026

Pablo

The room was clean and featured all we needed for a short stay. Location is indeed strategic and parking was convenient.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Geisa

The apartment was spacious and had everything we needed but we had issues with not having water more than once which was outside of management’s control. Apparently it’s not uncommon to have water service issues in the area due to low water pressure. After travels and spending the whole day at the beach we were looking forward to a good shower but there wasn’t enough water even to brush teeth. Staff was responsive via text, however there was nothing they could do.

Family_with_children

10/10

Exceptional

26 May 2026

Tamera

I truly enjoyed my stay here. The drive up can feel a little intimidating the first time because the roads are narrow, but after a couple of trips, you get the hang of it.
This place is truly in the rainforest. You can hear the coquí frogs and the sounds of nature all night long, it’s incredibly peaceful and beautiful.
Puerto Rico has some of the kindest people in the world. I would 100% recommend renting a car, not only to get to the property more easily, but also to explore the island and experience everything it has to offer.

10/10

Exceptional

25 May 2026

Freedom

So the Rainforest Inn is the mountains! The drive up there is beautiful and gorgeous. We stayed on the top floor and got pretty pictures each morning and afternoon. Where you stay you’re very immersed with the nature and culture. There is a lot of wildlife running around chickens, roosters, ducks, cats, and once we saw a hog!! I loved seeing it all! We returned back to the inn and saw a Mama Chicken and all her baby chicks running around the parking lot! Very cute!! The location the apartments are at are called the Apartments in the Mountains!! So you’re staying by the locals! There were a few days they got up early and set up stands and were selling stuff!! It was really cool!! The rainforest staff were all very nice!! And was the only part of my trip that I liked!! Very cool location and place to stay!!

Friends

8/10

Excellent

21 May 2026

Brandon

The apartment was clean, spacious and efficient. Only small problem was waking up to a lack of water but a quick text to the host n within minutes it was resolved

Friends_and_family Family

10/10

Exceptional

15 May 2026

Marlene

Clean room

6/10

Pleasant

12 May 2026

Melissa P

It was ok. Clean property. Water pressure in the bathroom was terrible. Shower was backed up to the point were we had to wear shoes in the shower and smelled bad at times. The sink in the bathroom would bubble up and smell. I understood the location is in the mountain area so plumbing can be iffy but definitely should have been mentioned. I probably would not have stayed if I knew some of these things.

Partner

10/10

Exceptional

06 May 2026

Benny

Had some problems finding the condo. However I called the phone number and they walked me through.

Friends_and_family Friends

2/10

Poor

01 May 2026

Monsie

Our stay was very disappointing. The property did not match what was shown in the pictures on Expedia at all—what you see advertised is not what you get.

There were not enough basic supplies provided. We had a shortage of essentials like towels, toilet paper, paper towels, and even blankets, which made the stay very uncomfortable.

The air conditioning was not working, and to make matters worse, there were frequent power outages with no backup generator available. This made it extremely difficult to relax or even stay in the property during certain times.

Communication with the host was very poor. Messages were either ignored or responded to very late, with no real solutions offered to the issues we were experiencing.

Additionally, there were no curtains, which meant no privacy at all—something that should be a basic expectation for any rental.

Family

2/10

Poor

14 Apr 2026

Jacqueline

The power went out twice which made it hard to sleep because the place doesn’t have generators and the AC unit wasn’t working. There was a snake outside our room. The dogs barked too much. When we reached out to the host they didn’t have a solution to the problem. They didn’t provide flashlight or water. The water was running very low and many who stayed ended ip checking out.

Family

10/10

Exceptional

11 Apr 2026

Edna

The apartment was perfect for my husband and I. The area is nice and not crowded. I loved the proximity to the main roads to travel about on the island. It had parking which we were really grateful for.it was really good value for $. I would recommend and definitely book here again.

2/10

Poor

09 Apr 2026

Xing

RUN! DO LIVE HERE!!! The room stinks. On the first day we got there, there was no hot water, and on the following morning, even worse, no water. We washed ourselves with bottle water. There's bed bugs in the room. I requested extra blanket because I was sick after showering with cold water for the first night, and it never came. No room service at all. We lived in Room 5, there was pipes on the ceiling that makes loud noise. The tap water was dirty. I talked to the management team, they did not even apologize. Not mention there were bed bugs in the room. Horrible place!!!

Family

10/10

Exceptional

08 Apr 2026

Jamie

Very nice very clean

10/10

Exceptional

04 Apr 2026

Michael

Towards the end my ac was not working in one room but 5 stars and i would book again

Family_with_children

2/10

Poor

03 Apr 2026

Joanna

Neighborhood dog chased me through property parking lot and barked all night and we could not sleep as it was echoing loudly through the room. Property was contacted and no one came to resolve the issue.

Friends_and_family Family

2/10

Poor

30 Mar 2026

Aiden Joseph william

Terrible honestly but can’t complain
Still had a great time in the city
Way to far frim any activities
Water was cold due to no solar
Cooking top didnt work kept heating and going off
Called for extra towels and never got
Nice community tho

Self

10/10

Exceptional

27 Mar 2026

Lizbeth Valtierrez

Nice place to stay in a budget

Family_with_children

8/10

Excellent

24 Mar 2026

Theresa

This is a great option for the money! The hosts were very kind and accommodating. The only drawback was the amount of mold on the shower curtain and the pillows smelled like mold. I imagaine this is a common issue in humid environments but something to consider when booking.

10/10

Exceptional

16 Mar 2026

Ivonne M

We stayed in a one bedroom, clean very conveniently, quiet and definitely peaceful

8/10

Excellent

14 Mar 2026

Dylan

We had some issues getti

10/10

Exceptional

13 Mar 2026

Keisy

Fully equipped kitchen. Clean spaces and great communication.

Friends

8/10

Excellent

11 Mar 2026

Diana

Full size fridge and kitchenette came in handy

Friends

10/10

Exceptional

11 Mar 2026

Evan

The room was awesome . I stayed for a week and loved it . It’s in a nice neighborhood the kitchen came with everything needed. The bathroom was clean. The AC was perfect. I can’t see enough good stuff about those places that I’m actually gonna book again.

Self

10/10

Exceptional

05 Mar 2026

JENNIFER

Very clean, neat location with nice view. Cheapest toilet paper possible- had to go purchase some. Kitchen is nice but outlet near coffee pot didn't work. Checking in was a very easy process. Stairs to upper apartments can be hard to locate after dark. Overall, great stay!

Family

10/10

Exceptional

01 Mar 2026

Megan

Very clean and well maintained

8/10

Excellent

25 Feb 2026

Tiffany

My only issue with the place was that the bed kept falling through the wood panels underneath the mattress was not sturdy. They needed to be nailed down so they won't move while you sleep but overall a good but small place to stay.

Partner

10/10

Exceptional

23 Feb 2026

Prabakaran

The stay was good. It is a 3-BHK condo that comfortably accommodates up to 6 people and feels very much like a homestay. The property is located in a rainforest setting, offering a peaceful and pleasant atmosphere. Restaurants are about a 20–30 minute drive away, but this is not an issue if you plan to cook, as the condo has a fully equipped kitchen. Overall, it was a very enjoyable and relaxing stay for three days.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Eric

Clean room. Nice area.

10/10

Exceptional

19 Feb 2026

James

Great

10/10

Exceptional

12 Feb 2026

Alaura

Very spacious, enjoyed having a patio to sit outside, listen to the frogs

10/10

Exceptional

07 Feb 2026

Joseph

Everything was great

10/10

Exceptional

06 Feb 2026

Jonathan

100% Recomendada

10/10

Exceptional

29 Jan 2026

Brianna

Clean in a quiet neighborhood

Leisure Partner

10/10

Exceptional

28 Jan 2026

Regan

Clean and easy to find. Turn on the side road for parking in the rear. Had towels soap shampoo great stay.Would stay again

Leisure Friends

10/10

Exceptional

23 Jan 2026

Mark

Wonderfully appointed apartment with everything you need, a bit out of the way but the jungle noises were reallyrelaxing

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Priyanka

Rooms were clean, air conditioners were very effective, wash rooms were neat. We were on the upper level hence had to carry luggage but as were travelling light it was fine.

Leisure Family