Wyndham Grand Rio Mar Rainforest Beach&Golf Resort

Puerto Rico , Puerto Rico Island
RIO GRANDE, 6000 Rio Mar Boulevard
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100 reviews shown

10/10

Exceptional

23 Apr 2026

Kevin

It was great in all areas.

Partner

10/10

Exceptional

22 Apr 2026

Sofia

Great hotel at a great privr

4/10

Poor

21 Apr 2026

Zymirah

Not an all inclusive resort! The security deposit is outrageous! They also have unexpected fees! I REPEAT NOT ALL INCLUSIVE ‼️ u have to pay for everything on the resort everything!!

Friends

10/10

Exceptional

21 Apr 2026

carrie

More than I expected. Beautiful resort. Only negative is the beds are on the hard side. Proximity to the rainforest is excellent. The beach is quiet and private.

Family

6/10

Pleasant

21 Apr 2026

Melissa

Thr grounds are amazing. The room was okay, no microwave, so you have to rely on the food of the resort. The food at the resort was not great. Very expensive for average food. We left the resort everyday to get food.

Partner

10/10

Exceptional

19 Apr 2026

Nicole

Our family of 4 had a wonderful trip to Puerto Rico, and loved staying at the Wyndham. The staff was friendly, helpful, and accommodating, our room was clean, modern, and large enough for our family. The on-site restaurants were delicious. The prices were on-par with a nice resort. We used the pool, which was lovely.

The only complaint was that many other guests would go down and “reserve” pool chairs by laying an item of clothing on them, then return hours later. The hotel staff confirmed the only way to reserve chairs at the pool was by renting a cabana, however they did nothing to enforce this. A public posting of these rules at the pool may help defer this behavior, and I made that suggestion to the staff at the front desk.

Other than that one issue, the resort was beautiful and exactly what we wanted, and we would definitely come back!

Family_with_children

10/10

Exceptional

19 Apr 2026

Joseph

The property was wonderful. Staff was incredibly helpful.

Family_with_children

8/10

Excellent

19 Apr 2026

Shirltai

Room was big and clean. Outdoors areas were phenomenal enjoyed everything there

Family

10/10

Exceptional

18 Apr 2026

Kristina

Great place to stay at over all loved the daily activities even tho the one I wanted to do the most was canceled but it was still a great place to stay

Business

10/10

Exceptional

17 Apr 2026

Maria Esther

Bueno

Family

10/10

Exceptional

17 Apr 2026

Thomas

Beautiful property, great dining options, but the gym could use an upgrade!!

8/10

Excellent

16 Apr 2026

Francesca

Nice property. Extra fee for everything though including $25 to extend check out one hour. Prepare to pay. Great location to Yunque Forest.

10/10

Exceptional

16 Apr 2026

Amanda

Beautiful resort , book all dinner /lunch reservations early to meet your needs.
Very clean and friendly staff members. Great atmosphere family / kids

10/10

Exceptional

16 Apr 2026

Alexia

Great time drinks where good food was better

Friends

2/10

Poor

16 Apr 2026

Kelly Dayne

Air conditioning broken in our room when arrived. Workers came and worked on it as we sat there Said it was a 5 minute fixed turned out to be closer to 4 hours. Finally moved to another room. Had ac problems in that room. But while out exploring Culebra they blew up my phone messaging about the ac and needing to get in the room. I gave them permission and it was still an issue. Then I had already paid resort fees and then tried to charge extra resort fees on top of what we already paid. Save your money and definitely stay at a different hotel because this was not worth $500 a night.

Partner

10/10

Exceptional

16 Apr 2026

Amy Fabrizio

Beautiful property

Family_with_children

10/10

Exceptional

15 Apr 2026

Sabrina

Everything was amazing-great the staff are very kind you can definitely just relax as soon as you arrive

Partner

6/10

Pleasant

15 Apr 2026

Jacqueline

The rooms were clean with a nice upgrade. The rest of the property inside was not. This is not a renovated property. Outdated and poor. The food is not great and way too expensive for the quality. Only good restaurant was iguanas. Golf course was lovely but not why we came. Personally I would never come back.

Family_with_children

10/10

Exceptional

15 Apr 2026

Jimmy

It was like staying in paradise!! The staff was great. Especially Ashley the valet girl was amazing her personality and good energy was felt from the very beginning. The staff and concierge were great as well. The pool and beach area were kept very well.

10/10

Exceptional

14 Apr 2026

Shelia

Nice place to stay!

10/10

Exceptional

13 Apr 2026

Santamaria

Everything was amazing. 10/10

Family_with_children

10/10

Exceptional

13 Apr 2026

Jason M

We loved the open green space that allowed our boys to run off some energy by playing soccer, running races or just plain being kids with all sorts of different kids that were also staying on the property. We also really enjoyed the close proximity of the beach to the pool area and how easy it was to access both the beach and the pool.

Family_with_children

10/10

Exceptional

12 Apr 2026

Michael p

A very clean and pretty hotel. It was a very busy week but not over crowded. They could use a better breakfast set up, even for a coffee and muffin there was a line.

Family_with_children

6/10

Pleasant

12 Apr 2026

Jonathan G

Throughout my stay I was perpetually irritated by the fact that you have to show up at the pool around 7am to put an object to claim a poolside chair. Literally, people are putting playing cards down on banks of chairs. We were told this by another guest after arriving in the afternoon, and it proved out everday thereafter. The other locations for extra guests are by a restaurant about 200' away that includes picnic tables or an artifiicial turf field equally distant that had no umbrellas most days. Sitting on the picnic table benches got old very fast.

We chose this resort as it was family friendly and hoped our child would enjoy meeting some other kids. He did and that was great, but they wanted to stay at the pool most of the time, so getting a chair on the beach didn't add much value for us.

The staff were nice, committed to customer service and the food was very good for the most part.

We won't come back here, because the pool issue was absurd and sitting on a picnic table bench was annoying.

8/10

Excellent

12 Apr 2026

Susana

2/10

Poor

11 Apr 2026

Ben

During American spring break, we were fortunate that there was a corporate event for Spectrum Superstars. This meant the pool area was hardly crowded, and all the restaurants accepted walk-ins. However, this changed once the event ended and the spring break families arrived—you needed to be at the pool by 8 a.m. to secure a seat. The restaurants were also full, although you could usually get a table if you went for an early dinner around 5 p.m.

I would highly recommend visiting the new Spanish tapas restaurant called Amaya. You should ask to be seated in Carlos’s section, as he was excellent. Iguanas is also worth visiting, as the food there was great as well.

Now, regarding the 22 bed bug bites—I would strongly advise against staying in room 4024. The bed closest to the balcony was the only one I used, and the rest of the family used the other beds without any issues. This rules out rainforest or sand bug bites, as no one else was affected. I was the only person who used that bed, and the doctor also confirmed it based on the bite pattern and delayed reaction.

I never expected a high-standard hotel to have a bed bug issue. The air conditioning also seemed to be malfunctioning, as the room always felt muggy.

I would have considered returning during an off-peak time because of the staff, but bed bugs are a hard pass for me. I still feel disgusted.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Ingrid

Enjoy the breakfast staff was great best place ever

Family_with_children

8/10

Excellent

10 Apr 2026

Emerald Briana

Stay was great! However, you can hear everything from the next person’s room. So screaming children will wake you up.

10/10

Exceptional

10 Apr 2026

Linglingay Barrera

Very clean- except for the hydration station rooms that needed updating. The staff was very friendly, everything we ate at the resort was so good. You don’t have to leave the resort.

6/10

Pleasant

08 Apr 2026

Erica

Everything is pricey. Good was ok buffet for breakfast for 3 was 125

Family_with_children

6/10

Pleasant

07 Apr 2026

Kelly Ann Hayes

check in was an absolute nightmare-many people were in the same position as we were-told for several hours our room was being \"cleaned\" and was almost ready. 4 hours later, with kids going crazy, we finally got a room. Pool was closed early. No accomodations were made.

Family_with_children

10/10

Exceptional

07 Apr 2026

Sophie

The hotel is beautiful and clean. The staff friendly and ready to help. The hotel should have a game room for kids.

4/10

Poor

06 Apr 2026

Brandon Len

The hotel and grounds are as beautiful as any resort I have seen in Puerto Rico. The staff failed to correct, or “make right” several mistakes, including overbooking restaurants, not honoring reservations, making mistakes on excursions, and overcharging for things. They attempted to upsell time shares regularly. This resort felt more like a “money grab” that a luxurious relaxing resort.

Partner

10/10

Exceptional

06 Apr 2026

Michael

The property was beautiful, rooms were gorgeous, and staff was friendly and helpful. The only detractions were the extremely slow elevator from the self parking structure to the lobby, as well as noise issues between rooms. We had a room with a connecting door to another room, and while this door was closed and locked, we could hear the family in the adjoining room clearly at most times, even when they were speaking at a normal volume. Not ideal for couples seeking some privacy.

Partner

10/10

Exceptional

06 Apr 2026

Leann

Loved every minute..breakfast buffet and staff top notch

Partner

10/10

Exceptional

05 Apr 2026

Asia

Great amazing

Partner

10/10

Exceptional

03 Apr 2026

Dan

Pools were wonderful, rooms fantastic and the staff was great! Only hesitations were with the restaurants, specifically the high pricing and the often slow service.

Family_with_children

4/10

Poor

01 Apr 2026

Yelitza

The common restrooms were unclean and lacked basic toiletries. The staff was inattentive, and we were informed that if we sat by the bar tools, we were expected to purchase drinks and food. It took over an hour to receive our appetizers, and we ultimately had to go to the bar ourselves to order additional drinks. Overall, the service was poor. When we asked if Spanish music could be played, we were told the music selection was based on the bar’s theme in the Margaritaville next to the pool area.

Family

10/10

Exceptional

29 Mar 2026

Colin

The facility was in great condition. Pools were ideal for both adults and our grandchildren. A good choice of eating locations plus super friendly and efficient staff.

Family_with_children

8/10

Excellent

29 Mar 2026

Sophie

It was good

8/10

Excellent

28 Mar 2026

DANIEL

Clean. Nice. Food was decent. Not a personable organization at all.

Family_with_children

8/10

Excellent

27 Mar 2026

Lance

It just seemed to be missing a little something.

10/10

Exceptional

25 Mar 2026

Jamila Lauren

Would love to stay again

8/10

Excellent

24 Mar 2026

Jennifer

Nice

10/10

Exceptional

21 Mar 2026

Parker

Nice place, the food on the property wasn’t the best.

Family_with_children

10/10

Exceptional

18 Mar 2026

Jeff

Minutes from the rainforest. This is a top notch resort. A higher floor will give better rainforest views. Sweet little casino too. Loved it. Food and drink are a bit high, but probably in line with 'resort' pricing. Also a very nice touch, they give you a water bottle at check in and there are refilling stations by the elevator. If I come back to PR, I will stay here. If you want a tranquil beach setting, this is not the place. Very rough conditions. Mini fridge for use in rooms.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Melissa

The ocean view was wonderful, staff were courteous and friendly. The grounds keeping was immaculate, housekeeping was detailed and impressive. A wonderful experience !

Family

8/10

Excellent

16 Mar 2026

John

Accommodations met our expectations. Staff were friendly. Overall property was excellent.

10/10

Exceptional

15 Mar 2026

Joel

No dislikes

10/10

Exceptional

10 Mar 2026

Joseph

Everything was lovely, including the food! The beach and pool was absolutely amazing!!

Partner

8/10

Excellent

06 Mar 2026

Jeffery

I booked a king and was told only 2 queen bedroom available when I got there

10/10

Exceptional

05 Mar 2026

JACK

Ocean view was amazing. Staff was absolutely amazing. Wil 100% visit the Grand Rio Mar again.

Family_with_children

8/10

Excellent

04 Mar 2026

Michael

No . My room was Mountain View

Partner

10/10

Exceptional

04 Mar 2026

Neil J

The room was lovely with a view of the water

Family

8/10

Excellent

03 Mar 2026

Steven

Nice room facing the rain forest. Ocean was rough, but a good selection of pools. Tried most of the restaurants - food and drinks were all good. Only snag was outside at Caicos - waited so long that we cancelled our order.

Partner

10/10

Exceptional

01 Mar 2026

Theophylus

The amenities were superb, the room was clean, and the staff were very attentive.

Partner

6/10

Pleasant

01 Mar 2026

Brandon

Staff was nice, the place is nice, the food is terrible here. Ordered a $65 steak at Roots Kitchen down stairs, and it was overcooked. The tacos are bland and the shells are stale. Also the adult pool closes at 6 and the swim up bar closes at 6. They start removing chairs and umbrellas around 5 at the beach, overall the place itself is nice, but the amenities and the food lack. You can find better resorts in Florida for a lot less.

Partner

10/10

Exceptional

28 Feb 2026

Lawrence

We had a great stay! Food was good, room was clean, view from balcony was amazing. Staff was attentive, Naomi was the best.

Partner

8/10

Excellent

27 Feb 2026

Emil

They or Expedia told me to and from airport shuttle would be reimbursed partially. Cost us over two hundred and fifty dollars

6/10

Pleasant

25 Feb 2026

Monekio

Nothing much to do there or around the resort prices were very high for what you got wasn’t too impressed will not be returning

Partner

10/10

Exceptional

23 Feb 2026

Mary

The staff was great. Close to the beach and pool. Great all around

10/10

Exceptional

22 Feb 2026

Steve

Beautiful place, nice professional polite staff.

Partner

10/10

Exceptional

21 Feb 2026

Jada

It was a dream come true really

Partner

6/10

Pleasant

20 Feb 2026

Jeff

The pool and beach were beautiful and the food was solid but the hotel felt very crowded throughout the week which became annoying to deal with on our vacation. We had to fight for pool and beach seats every day, deal with the pools running out of towels, and extended waits for our food to come out at dinners. The staff was very nice but just came off as being overwhelmed by the amount of people they were trying to assist.

Family_with_children

4/10

Poor

20 Feb 2026

Matt

The hotel is clean and has a nice view. That’s where the positive review ends. The hotel was PACKED for a random week in February. The staff had terrible attitudes. Simple things like no access to water near the pool and beach were problematic. It took us two days to realize there were bathrooms near the pool because there was no signage. (Can’t imagine how many people urinated in the pool- not wanting to hike back to the room! Gross) The employees didn’t want to help get out beach chairs, were horrible about giving us towels, take our towels, gave us grief self parking. Even the “pull out sofa bed” wasn’t as described. My son slept on the floor for 4 nights! They just upgraded the physical space, but it was still a terrible experience. To add to the price, it’s a 24% daily resort fee and for that you get two water bottles a day. Thanks! 🙃 Save your money and go somewhere else! (I rarely review, but this was a pretty awful stay!

Family_with_children

2/10

Poor

19 Feb 2026

Roy B.

We booked a family trip to Puerto Rico & confirmed a 4 -night stay at the Wyndham Grand Rio Mar, arriving Sunday evening, February 15, and departing Thursday, February 19. The entire stay was prepaid.

When we arrived at the Wyndham around 8 p.m., the lobby was full of upset families being told they no longer had rooms. Some travelers were visibly distraught, after long flights with children, while hotel staff showed little empathy. At one point, an employee even called security on a frustrated guest. Moments later, we were told that our room was also unavailable and that our only option was to move to another hotel. We waited over 2 hours while staff “assisted” other families, then were placed in a taxi around 9:30 p.m. and sent off to the other hotel.

From billing issues stemming from being forced to move to another hotel, to all of our dinner reservations and activities having to be cancelled, our pre-paid and guaranteed room never happened. We will NEVER consider ever again, the Wyndham Grand Rio Mar. Book at your own risk.

Family_with_children

10/10

Exceptional

18 Feb 2026

Sara

The property is beautiful and the rooms are spacious and very nice. There are a lot of restaurants and amenities. the food is good. Iguanas is EXCELLENT. The staff was very helpful and accommodating. The beach is gorgeous and the pools are great. There’s an awesome water slide. The only downside is that it is very hard to find seats at the pool. I was there at 8:30am one morning and all seats were saved. The staff did a good job of removing the towels when other guests did not show up after 30 min. If you get there late expect to sit on the grass or go to the beach. The hotel is really close to luquillo kiosks and the rainforest. I recommend renting a car. There are some good places to eat at the bottom of the road and you can do quick excursions. There is an Enterprise rental on the property. Overall, highly recommend!

6/10

Pleasant

16 Feb 2026

Paul

Room was downgraded, 2 of 3elevators broken, not enough pool towels, pool and beach chairs, dead fish on beach. Beach full of natural debris and trash. Staff does nothing to clean it. Meals take over an hour to get and are wrong 1/3rd of the time when received.
Staff was friendly, and appologetic. Inside was clean except for bird poop on balcony furniture, nice shower and bath products, in room coffee is great, bed and bedding comfortable. Thin walls didnt sleep great due to crying kids and people walking in halls. Many of the things mentioned hard to locate with many staff unhelpful as they didnt know where things were. Not worth the $ for 2 adults but very kid friendly with activities and water park features.

Leisure Partner

8/10

Excellent

16 Feb 2026

Marcia

Overall..staff was very courteous..friendly. great for family with kids!

Leisure Family

10/10

Exceptional

11 Feb 2026

Steven

Great staff, very clean, and all around beautiful resort!

4/10

Poor

11 Feb 2026

Eben

You only give one free bottle of water a day. The room was over $700 per day and the resort fee was another $140 a day, including the tax. For that kind of money, you could give more water. This is compounded by the fact that the first three water dispensers I found needed their filters replaced. I expect better maintenance for the kind of money you are charging.

Additionally, the ability to connect devices, like iPads, to the television was down for a significant portion of the trip, which made watching a movie in the evening much less enjoyable.

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

Justin

Rooms were nicely updated the staff was friendly and service was good
Golf courses were subpar, without the rain they were average but with the rain unplayable.

Leisure Family

6/10

Pleasant

09 Feb 2026

Bruce

Room was very nice. I could not go in the pool which was redone and beautiful because the water was extremely cold. The pool should have been heated. Golf course while open was really unplayable as the drainage is horrible on both courses. I went thru the hassle of bringing my golf clubs and never got to play.

Leisure Friends

10/10

Exceptional

08 Feb 2026

Temeka

Nice more for family and older people not for younger people that want to go out

10/10

Exceptional

02 Feb 2026

Linda

Wow... everything was perfect! The lobby, the staff, the rooms, the amenities, the layout, the kids' pool and adult pool, the clean beach, and perfect drinks! All of the staff from the casino, spa to bellman were extremely kind and caring. The restaurants were also wonderful! We will be back!

Leisure Family_with_children

8/10

Excellent

01 Feb 2026

Neal

Very good hotel and lovely location a few things can be improved:
1. Beach can be better maintained
2. Staff at front desk promised rooms near each other and did not deliver nor discuss

Business_and_leisure Family

10/10

Exceptional

31 Jan 2026

Vickie

The staff was amazing! Room was very clean.

Leisure Family

10/10

Exceptional

26 Jan 2026

John

Clean rooms, wonderful amenities. We loved it!

8/10

Excellent

26 Jan 2026

Jenny

The cleaning staff was somewhat intrusive, as they requested us to vacate the premises twenty minutes prior to checkout and continuously knocked on the door despite the display of the privacy sign. Aside from this inconvenience, the food, cleansing services, and treatments were exemplary, warranting a five-star rating.

8/10

Excellent

25 Jan 2026

Tina L DiCenso

Yes room cleanliness and entire staff throughout the
Resort has been amazing. Our flight was cancelled due to a storm and they helped us extend our stay 3 nights and we were able to stay in the same room!

10/10

Exceptional

25 Jan 2026

Mike

Pretty hotel and grounds, but LOUD. The voices and music just reverberate due to all the hard surfaces. Our room had the noisiest neighbors. One side allowed their screaming kids out on the balcony at 7AM each day waking us up. They would yell “Hi” down to the workers below. The other side had a family reunion every morning at 7:45 with LOUD voices. The hotel should have an adult-only side. The restaurants were very good, but pricey. The pool cabana price was grossly misrepresented to my friend. And the pools were cold. The beach was amazing and had complimentary chairs and umbrella. The Rain forest is so close. I recommend going more than once and take bug spray. It’s beautiful. The rooms included a small refrigerator, and the shower and bed were great! We saw a cabaret show at The Vault. It was good, but the drinks and appetizers were way too expensive. My husband played golf 4 times and liked it. My friend had a massage and said it was wonderful, but they kept trying to upsell her on add-ons. The resort fees were over $100 day and parking was $25 day. Would I go back? Maybe. It is very nice, but I felt a little too expensive for the value, but it’s also one of the best places to stay in PR. Just know you’ll pay for it.

Leisure Friends

10/10

Exceptional

25 Jan 2026

Kendral Latoya

We enjoyed from the moment we stepped on the property! The rooms were beautiful, the amenities were amazing. The staff were very friendly, attentive, and helpful. Our bell hop, Ray was very nice. As we were leaving the property, Jorge made sure that we were well taken of getting into our shuttle home. We will definitely be back!!!

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Shawn

Had an excellent time and gorgeous

Leisure Family_with_children

2/10

Poor

17 Jan 2026

Walter

Construction right next door right above me had to leave room by 7:30

10/10

Exceptional

16 Jan 2026

Matthew Dennis

Cheyenne, waiter at Roots was amazing, friendly and made the dining experience fun. Highly recomend

Leisure Family

8/10

Excellent

15 Jan 2026

Ricky

Nice Resort

Leisure Partner

6/10

Pleasant

13 Jan 2026

INNA

This is a 3-star resort, but the experience did not meet expectations. The staff was not welcoming, the concierge was frequently unavailable, and beach and pool service took over two hours. The only positive service was valet and room service. The pool and beach loungers lack proper covers and are plastic. Considering we paid over $750 per room, we expected much better service and amenities

10/10

Exceptional

11 Jan 2026

Teresa Taylor

Very nice stay. Great staff. Quite expensive.

Leisure Family

10/10

Exceptional

11 Jan 2026

Jasper

Excellent!

10/10

Exceptional

11 Jan 2026

Annette

It was so amazing. The staff, the place, the rooms, the food. Out best recommendations.

8/10

Excellent

09 Jan 2026

Michael

The hotel was very nice. The staff was top notch. The food was a big disappointment. It would have been nice if the pool wasn’t so cold and if they had a couple of activities.

Leisure Family

10/10

Exceptional

07 Jan 2026

George

Great property that did not feel too crowded. Excellent dining options, very nice beach and multiple pools. Very friendly staff. We definitely would recommend this hotel!

Leisure Family

6/10

Pleasant

06 Jan 2026

Mary

Not enough chairs

Friends_and_family Family

6/10

Pleasant

06 Jan 2026

Jessica

Yes

Leisure

10/10

Exceptional

05 Jan 2026

Sharon

Clean room, good service

Leisure Family

10/10

Exceptional

05 Jan 2026

Rachel

Room was great, bellmen were great. Front desk staff could be helpful but less snobby. Kids pool and waterslides were fun. Beach was nice. Parking onsite was not free which felt like a money grab given the vast property and parking lots free.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Jennifer

I would have loved to spend more time on the property. So much to see and do.

Self

6/10

Pleasant

04 Jan 2026

Jafar

We booked ocean view room three months in advance