Name: Hyatt Regency Grand Reserve Puerto Rico
Address: 200 Coco Beach Blvd, Rio Grande, 00745, PR

Hyatt Regency Grand Reserve Puerto Rico

Puerto Rico Island · Puerto Rico

100 reviews shown

8/10

Excellent

31 Jul 2026

Carolyn

Hotel was very good and amenities too. I will go back.

10/10

Exceptional

31 Jul 2026

Lakenya

The property was beautiful and was clean in all of the areas I visited. My room was cleaned every day and things were put away so that they could be easily found. I enjoyed the pool area and bar. The staff were extremely helpful as well!

10/10

Exceptional

31 Jul 2026

Jose

Todo lo que deseas de un resort. Un espacio abierto donde la vista tiene espacio para renovarse. Libertad para elegir tu escenario divertido dentro del sentimiento de relajación y confort. Me agrado que la piscina no estaba restringida en horarios. Como parte de las facilidades incluidas, puedes recrearte corriendo kayak, paleo boat, jugar tennis, piker bol, tennis de mesa, un poco de futbol, bicicletas etc.

Me agrada esa equilibrio, por que relajarse no debe ser sinonimo de quedarse en un lugar sin tener nada que hacer.

La hospitalidad fue muy buena. El personal se esfuerza por acomodar se a tus necesidades aun cuando tengan que sacrificar su rutina de trabajo por hacerte sentir libre. El personal de servicio logra que tu estadia sea realmente relajante.

2/10

Poor

31 Jul 2026

Gregory

We got food poisoning from a restaurant at the resort. They refused to listen to us. We had a terrible experience and nobody has given us a call regarding what happened. My child had to have two ivs due to the dehydration from the food poisoning.

10/10

Exceptional

31 Jul 2026

ROXANNE MARIE

Absolutely amazing from start to finish.

10/10

Exceptional

31 Jul 2026

Dolissa

Excelente!!

8/10

Excellent

31 Jul 2026

Sheniqua A

Great customer service and positive energy

8/10

Excellent

31 Jul 2026

Fabian

Staff not very communicative

2/10

Poor

31 Jul 2026

Al-Azeem I

This POSSIBLY could be a nice resort, however there are no microwave oven included in your “bungalow” experience…IF you’re NOT in a “high” end bungalow experience….if you’re not in walking distance to the pool, you’ll need TO CONSTANTLY CALL for a car drive you to the pool and back…..other than that it’s a VERY NICE resort.

10/10

Exceptional

31 Jul 2026

Shenise

I stayed here for 3 nights solo vacation 7/26-7/29 it was literally breathtaking! I will stay here over and over again ! It was my birthday destination! Arrived before check in was able to change in guest shower and put on swimwear to use pools and beach also had a swim up bar ! 1000/10 reception desk helpful and friendly resort is beautiful highly recommend!

8/10

Excellent

30 Jul 2026

Venkata Suresh

Beautiful, clean, and well-maintained resort with excellent amenities. The pools, beach, kayaking, biking, and family-friendly activities made it a great vacation, and our kids had an amazing time.

The biggest opportunity for improvement is customer service. The valet team and trolley drivers were not particularly friendly or welcoming. The trolley service was also slow, with waits of 15–20 minutes being common.

Overall, it's a fantastic property with great amenities. Improving staff friendliness and trolley frequency would make this an easy 5-star experience.

10/10

Exceptional

30 Jul 2026

Jraejah

Very nice clean facility

10/10

Exceptional

30 Jul 2026

Byron Daniel

Rooms are immaculately clean and beautiful. Restaurants have great food but they are on the expensive side. The staff was excellent, always lending a hand or an ear to help someone.

10/10

Exceptional

30 Jul 2026

Kolanji

Very spacious clean and helpful with the best customer service

10/10

Exceptional

30 Jul 2026

John-Paul

Great experience. Second time we have stayed here and we love it.

10/10

Exceptional

29 Jul 2026

James

Great experience from start to finish!

10/10

Exceptional

29 Jul 2026

Elizabeth

I enjoyed the access to the beach which was like a 3-4 min walk. And how each pool had its own bar. The resort was so big, I dedicated one day to exploring it.

10/10

Exceptional

28 Jul 2026

Carmen Velazquez

I enjoyed myself. It was very comfortable. I would definitely go back. I went with my mom and my son. We had a great time.

10/10

Exceptional

28 Jul 2026

Christopher

Amazing

8/10

Excellent

28 Jul 2026

Juan Manuel Aldape,

Clean room

10/10

Exceptional

28 Jul 2026

Raghu

Beatiful resort just on beach

10/10

Exceptional

28 Jul 2026

Ramsey

This is something out of a movie. They make you feel like royalty when you’re here. Pick this place, you’ll be happy you did!

10/10

Exceptional

27 Jul 2026

Deepak

Great property with a positive vibe, very clean and well maintained with amenities the whole family can enjoy. Loved the pool and play areas and on site restaurants. Room service was great. Wish parking was included though.

10/10

Exceptional

27 Jul 2026

Andres

Clean room. Excellent prime cut meat restaurant with great cocktails. No enough staff.

10/10

Exceptional

27 Jul 2026

Vilma

Very private , restaurant are good , close to activities. Love the hotel .

10/10

Exceptional

27 Jul 2026

Kellia

very beautiful place and people were so nice however hard to connect to tv everything was amazing

8/10

Excellent

27 Jul 2026

David

Overall it was a good experience, except for having to pay for parking nightly and having to check in and out like you are in prison. Food was slightly above average but staff was nice.

10/10

Exceptional

27 Jul 2026

Jonathan

Great place to be and relax overall.

10/10

Exceptional

27 Jul 2026

Felipe

One of the best experience that I’ve ever had loved it and was super happy with the service. Everyone was nice and helpful and everything was clean and was how expected to be another thing that I really loved was the manager at the bar in the Rio grande resort manager, David one of the best will respectful managers and love how he serves and runs his staff. I highly recommend and I will definitely be back sometime soon thank you guys so much from the Rio Grande. much love from Felipe Martinez.

8/10

Excellent

27 Jul 2026

Rebecca Ann

Nice property on beautiful beach. Nice pool area and great rooms. The resort fees and parking fees are excessive. The dining options were good but service fees, tips, etc were added automatically and were basically an addition 30% to everything we ordered. Very expensive!

10/10

Exceptional

26 Jul 2026

Arismendy

Clean room property maintenance was great pool was awesome staff very helpful

10/10

Exceptional

26 Jul 2026

Egdalis

They should restore some tiles and clean the coralina tiles around the poolp

10/10

Exceptional

26 Jul 2026

Karunainathan

Had a wonderful time in the resort.. food options are good other than the restaurants. Pool was great.

10/10

Exceptional

26 Jul 2026

Christian

Excellent and wonderful

10/10

Exceptional

26 Jul 2026

Thao

Definitely come back here

10/10

Exceptional

26 Jul 2026

Mary

Absolutely beautiful property with amazing amenities. Stunning beach. The pools and rooms were amazing.

10/10

Exceptional

26 Jul 2026

Tayibah

Beautiful property clean

10/10

Exceptional

26 Jul 2026

Jetzabel

Easy going process and beautiful places all around the hotel! Love it!

8/10

Excellent

26 Jul 2026

Henry Edmund

Some staff members were not very friendly but others were. Rooms are great and large. The parking and resort fee is very expensive as well as the food.

8/10

Excellent

26 Jul 2026

Candace

We have stayed here three times each time for an anniversary or just a trip. Each time has been beautiful and would highly recommend. The amenities are beautiful and makes for a relaxing stay. I will say this last time we visited we didn’t have the greatest customer service. At check in we weren’t greeted as we have been before, luggage was not assisted with, and no cart. We also called for carts multiple times and would be passed. However, we understand things happen and really loved our stay otherwise. With a beach right on the resort it makes it hard to leave. I would recommend!

10/10

Exceptional

25 Jul 2026

Jairo

This place is wonderful, you can stay there and never have to leave, they have two shopping areas with Molino cafe that is awesome, before you go to explore Puerto Rico, explore the resort it’s got amazing beaches, secluded beach being my favorite one and all the little lagoons, awesome to snorkel. Everything is amazing the concierge has multiple awesome activities that are worth every penny.

10/10

Exceptional

25 Jul 2026

SUSANA Delali Akosua

Their food was nice, perfect dinning. The environment is very homy. Pool excellent. The good thing is that they allow flexibility to their clients in terms of food and drinks

Just ledt there 25th.
The memory lingers....

10/10

Exceptional

25 Jul 2026

Allen

Staff and property were exceptional. The food at the restaurants was good as well.

10/10

Exceptional

25 Jul 2026

Beverly

Excellent staff and amenities

8/10

Excellent

25 Jul 2026

Joseph

Beach area was a bit small - way too many extra charges in the stay - taxes and extremely high priced resort food / drinks . Had a great time when we went off site and mitigated cost by just bringing in our own food and drinks

8/10

Excellent

25 Jul 2026

Herbert

Nice place to get away and relax. Golf course is nice. Ocean views are great.

10/10

Exceptional

25 Jul 2026

Jediel

Experiencia increíble, muy recomendable!

10/10

Exceptional

25 Jul 2026

Jose

One of the BEST resorts. We will be coming back next year!

8/10

Excellent

25 Jul 2026

Sarah Joleen

Loved the property. Very Clean. Staff was friendly.
The only issue we had was the parking gate. It never worked for the 5 days we were there. We would have to use the call button to get buzzed out and sometimes that call button the recording would say “the line is currently busy” and no one would pick up. This happened several times. The gate issue needs to be addressed. We watched multiple people have issues with the gate and getting out of the parking area so this just wasn’t us.
Otherwise, great clean property to stay at. We ate at Nori. Great Sushi! Massive Main Pool to swim at. Celebrated our 10 year wedding anniversary. Great place to get away.

10/10

Exceptional

24 Jul 2026

Jessica

Love it

10/10

Exceptional

24 Jul 2026

Tatyana

The most amazing hotel I’ve ever stayed at the staff was amazing so attentive and kind. The room was beautiful, housekeeping went about and beyond. Everything was just perfect. My most enjoyed stay I e ever had in my life. We brought our small dog with us and the property felt very dog friendly I truly don’t have enough good things to say.

10/10

Exceptional

24 Jul 2026

Maria

Absolutely loved this resort the staff very friendly, all areas clean ,room was gorgeous, lots to do ,dining options were great ,highly recommend this resort.

6/10

Pleasant

24 Jul 2026

Darrell

There were two main issues we had with this hotel: 1. The fees that we did not know about. There was $100 a day incidentals; although we would get the money back this was unexpected. There was a hotel/resort fee that was also did not know about. I booked this hotel and payed what I thought was everything up front. 2. The customer service wasn’t the greatest. I took 52 minutes to get our food at a restaurant and within that time nothing was done about our drinks or to even check on us. We had to flag staff down for answers.

8/10

Excellent

24 Jul 2026

Michael

Friendly staff, fun amenities, clean rooms. We had a great time and can’t wait to visit again.

6/10

Pleasant

24 Jul 2026

Antonio

Very accommodating and a wonderful staff

10/10

Exceptional

23 Jul 2026

Kristie

The property was beautiful and staff were so helpful and kind!

8/10

Excellent

23 Jul 2026

Jennifer

This is our third wonderful stay at Hyatt! Everything has been consistently pleasant. For future improvements, we would love to see a takeout option for the breakfast buffet, as busy crowds can sometimes be challenging for guests with special needs children. Overall, a fantastic experience and we can't wait to return!

2/10

Poor

23 Jul 2026

Jaime

I was very disappointed with the cleanliness of our room. For a resort that advertises itself as a 5-star property, this was unacceptable. There was visible dirt and grime built up in the seams of the furniture, making it obvious the room had not been thoroughly cleaned before our arrival. Attention to detail and cleanliness are basic expectations at any hotel, especially one claiming to be luxury. Overall, this experience did not meet 5-star standards, and I expected much better.

10/10

Exceptional

23 Jul 2026

Jorge

So beautiful very family friendly! You legit forget you’re in Puerto Rico bc the resort is so dreamy you feel like you’re in DR or Mexico! Pool is open super late love that. Over all 10/10

10/10

Exceptional

23 Jul 2026

Artricia R

Staying here was a beautiful experience. The grounds are well kept the people are kind. It’s so much to do.

10/10

Exceptional

23 Jul 2026

Stephany Alejandra

It was a beautiful place! Very peaceful and calm, the pool was very nice and relaxing. The private beach access was very convenient and there were no waves so very chill waters. Will definitely stay here again!

8/10

Excellent

23 Jul 2026

Sandra

The facility was great beautiful location with lovely views of the beach and

10/10

Exceptional

23 Jul 2026

Robert Keith

My stay here was absolutely Amazing!
The room was gorgeous and clean.
The Staff was extremely hospitable, friendly and knowledgeable.
The Pools were impeccable.
The whole property itself is stunning and well kept.
I will definitely be back.

10/10

Exceptional

23 Jul 2026

Miguel

Overall amazing experience !

8/10

Excellent

22 Jul 2026

Gil

I think it was a little expensive The amenities cookies chip soda milk whatever you wanted was pretty pricey

10/10

Exceptional

22 Jul 2026

Rolando

Fue una linda experiencia.
Muy complacidos. Y nos gustó la amabilidad de todos , no solo en el hotel sino de la gente portoriqueña.

10/10

Exceptional

22 Jul 2026

Ricardo

Our flight got cancelled due to the weather. They helped us extend our stay without having to move rooms. The reservation desk and staff were really helpful during a difficult time.

8/10

Excellent

22 Jul 2026

Armando

Was a great stay. Everyone was friendly and helpful.

10/10

Exceptional

22 Jul 2026

Stephanie Michelle

Beautiful resort, wonderful pool, loved the swim up bar, food was great, room was super comfortable and quiet. Would stay here again!!

10/10

Exceptional

21 Jul 2026

Michael A

We were very impressed with how clean and well maintained the property is. The rooms are clean and most important for us was the beds were very comfortable. The beaches were clean and pools well maintained. Prime 787 was our gp to choice for meals. Surf and turf was my choice!

Family_with_children

8/10

Excellent

21 Jul 2026

Paulack

The resort was beautiful, featuring bungalow-style accommodations, multiple on-site restaurants, three pools, and direct beach access. The staff was exceptionally friendly, welcoming, and attentive throughout the stay.

One drawback was the cost. Unlike many Hilton-brand properties, the reservation did not include complimentary breakfast. Guests must either purchase a meal package in advance or pay for breakfast daily. While the breakfast buffet was extensive and excellent in quality, it could become quite expensive.

Another consideration is the resort’s location. It is approximately a 10-minute drive from the main road, making it somewhat isolated from nearby shops and attractions.

The most significant issue occurred during checkout. The resort had recently implemented a new system integration, but the registration staff appeared to have received little or no training on the process. As a result, checkout took nearly an hour, and the lines became so long that some guests who checked close to the flight departure risked missing their flights.

Overall, the resort offered an excellent experience, but the high costs, secluded location, and lengthy checkout process kept it from being a perfect 5 out of 5.

Family_with_children

10/10

Exceptional

21 Jul 2026

Fabian V

This hotel is gorgeous and well maintained. Although, housekeeping missed to clean our room a few nights, it was easy to request a change of towels which they immediately addressed. However, walking into a nice clean room is always a good feeling after a long hot day in the sun.

My ONLY concern were the towels. Towels were clean but lordly, they were rough to the skin. Towels should feel fluffy and soft when you're drying your skin especially after a sunburn when you need to feel that softness in your skin and not like a sandpaper while drying your skin.

Overall, customer service, food, and facility were SUPERB! Employees are very friendly and courteous. Would consider going back if only they used some Downy or fabric softener in their towels :-) Loved it though!

Family

10/10

Exceptional

21 Jul 2026

Jane

Great resort! Super clean and beautiful!

Partner

6/10

Pleasant

21 Jul 2026

Marwan

1- Beds were not really Queen size, but were like a full mattress size.
2- No water bottles in the room given daily, only first day gave us two bottles when we were three people.
3- We asked the bartender to open up a bottle of wine we had in the room since we had no opener, he asked $25 fee, ridiculous
4- Not enough channels on the TV
5- Lobbies should have more fans, too humid.
6- Restaurants very expensive, over priced. Food was like 3 stars
7- Last day, before the day we checked out, no room service at all, we called front desk twice, no one showed up.

Family

10/10

Exceptional

20 Jul 2026

Ashly

Except resort!! Love everything! We traveled with kids 9 and 7 they loved all the different children's games, especially the soccer

Family_with_children

8/10

Excellent

20 Jul 2026

Shyrie Monet

The check-in process took very long waited over four hours, they had no rooms available when arrived. Everything else was great!

10/10

Exceptional

20 Jul 2026

Hunter

My favorite resort

Family

8/10

Excellent

20 Jul 2026

Janet

If you are looking for a beautiful place to relax this is it. However it did fall short on food options during the day. If you could have a burger, pizza, sandwich, or chicken nuggets you would be happy. The rooms are beautiful but our shower was leaking out on to the floor. They came and fixed it by tilting the shower head towards the wall but it is not what you want to deal with your first night. It is truly a resort made for you to stay on property. I enjoyed it but I would choose another place if I wanted more food options and exploration.

Family

10/10

Exceptional

20 Jul 2026

Andrew

Very clean safe and wonderful staff. Can be difficult to get service during busy hours and it is expensive for anything onsite, but definitely a first class place. Will be back again for sure.

Family_with_children

10/10

Exceptional

20 Jul 2026

shanae

Stay was amazing beautiful

Partner

6/10

Pleasant

20 Jul 2026

Tiffany Pamela Santizo

The property was nice overall experience was good but for the price you definitely expect more. We ordered room service twice and those two times we had a few issues with it not being made right. They also charge you so many secret fees without letting you know so don’t let them fool you into charging you with your card that’s on file bc every single charge comes with an additional about 50$ fee per transaction. By the end of my trip I was hit with an extra 300$ on top of everything I spent bc I decided to charge some stuff on the room card not knowing I would get those charges. The restaurants also open late and the menu online does not reflect with what they actually have. We had a small selection of food options you kind of get tired of the same things and couldn’t find a microwave incase you wanted to heat up your leftovers. It’s given upon request but that’s if there is even one available. Overall it was not too bad but the miscommunication was big there

Partner

10/10

Exceptional

20 Jul 2026

Stephen

Great place to stay would recommend it !!

10/10

Exceptional

19 Jul 2026

Jose

The customer service was very good and professional. The place was great and clean we loved it and will love to come again.

Partner

10/10

Exceptional

19 Jul 2026

Ruben

I was amazed with the professional experience they have, beautiful place

Family_with_children

10/10

Exceptional

19 Jul 2026

Arlinda

Staff and property was amazing. I would def come back.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Delondra

the facility was very accommodating. Staff was kind, and cleanliness superb. Enjoyed my stay. looking to book again in the future.

Partner

10/10

Exceptional

19 Jul 2026

Tatiana

Amé las Villas, comodidad, limpieza, los restaurantes riquísimos, amenidadades de lujo. Volveremos.

Family_with_children

8/10

Excellent

19 Jul 2026

Signia

The check in and check out process takes too long. The lines are ridiculous. It should be fast and easy.

Partner

8/10

Excellent

19 Jul 2026

Jeannine

The only complaint is the check in and time it took to get in our room. We arrived at 4pm but our rooms weren’t ready until 7pm but their tech was down so it’s not a common issue.

Family_with_children

10/10

Exceptional

19 Jul 2026

Bryan

Great stay.

Partner

10/10

Exceptional

19 Jul 2026

Christopher

One of the best customer service I have experienced. Food was great. The beach was rocky and had a lot of sea weeds in the water. The pool is only 5ft deep. There are a lot of taxes and surcharges when buying a products and services on the property. However, very relaxing experience

Partner

10/10

Exceptional

18 Jul 2026

Victor

Was clean room love it. The staff were very helpful and they try to help everyone. The pool was very nice. They only thing I didn’t like was the beach was rocky and wasn’t like in the picture describe

Family_with_children

10/10

Exceptional

18 Jul 2026

Jennette

Súper Bonito, Bien delicado el hotel y varias actividades para hacer en familia o pareja! Tiene Varios Restaurantes y lugares para comer! Las piscinas son enormes e limpias.

Partner

8/10

Excellent

18 Jul 2026

Halima

Clean room, professional staff, good environment and amenities. There was lots of food options but the taste wasn't the best and some menu options were not available at the restaurant which limited dining options. But overall, nice experience.

Friends

10/10

Exceptional

18 Jul 2026

April

My family had a beautiful stay. The restaurants and amenities were amazing, the ocean front suite was terrific and the staff were helpful and welcoming!

Family_with_children

10/10

Exceptional

18 Jul 2026

PRISCILLA

The resort was perfect very happy with our stay . We over the security of it and the staff was helpful at all times

Family_with_children

10/10

Exceptional

18 Jul 2026

Fatima

Thank youSo much !!we love this place so much .

6/10

Pleasant

18 Jul 2026

Carmelo

Cleaning staff could have done a better job there were two days the room wasn’t cleaned and we had to call to report and request clean towels. The deposit of $800 was shocking we were not informed when booking the stay

Family

10/10

Exceptional

18 Jul 2026

JAIME

Family_with_children

6/10

Pleasant

18 Jul 2026

Ernesto

Although my reservation was for six guests, including two children, the room service was never provided according to the number of occupants. Every day, the hotel supplied only four towels and four bottles of water.
On the first day, I had to call the front desk to request the sheets, pillows, and comforter needed to prepare the sofa bed for my family.
On the third night, I called again to request the missing items and expressed my dissatisfaction with the service. The operator informed me that the hotel routinely prepares all rooms for only four guests, regardless of how many people are included in the reservation. She also stated that I was expected to call every night to request the additional bedding and amenities.
This was extremely inconvenient and unacceptable, especially since the hotel was fully aware that the reservation was for six guests. I should not have had to repeatedly request basic accommodations that should have been provided from the beginning.

Family_with_children