Upper Lake Inn and Suites

10/10

Exceptional

28 Apr 2026

mary

Rooms were clean & staff very helpful

Friends

10/10

Exceptional

08 Apr 2026

Corrina

No pets but wonderful stores nearby and great staff

Family_with_children

8/10

Excellent

30 Mar 2026

chunlin

The location is too close to the main road for a hard sleeper.

Family_with_children

4/10

Poor

08 Feb 2026

Peter

As noted in other reviews, this facility is well-located, nicely maintained and clean. Bed was comfortable and everything worked. BUT- I had among the worst check-in experiences ever. Arriving at 9:30p after a long day, the door and night window were locked. I repeatedly called the two posted numbers and rang the night bell, waiting in the cold for over 10 minutes. When the groggy (?) clerk finally arrived, he was apparently unable to login to the reservation system to check me in. He finally gave up, and said he’d give me a room key, and the transaction would be taken care of in the morning. Of course, the room key didn’t work, and after a further delay, he was able to get me into a room on the second floor - nearly 30 minutes after I arrived. And unsurprisingly, the office was locked and unattended the next morning. Definitely not recommended.

Business

10/10

Exceptional

07 Feb 2026

CRYSTAL R.

The room was extremely clean and the staff was outstanding quiet area, and nice

10/10

Exceptional

06 Jan 2026

Missie

Yes

Leisure Family

10/10

Exceptional

14 Dec 2025

Brady

Excellent stay!!!

10/10

Exceptional

01 Dec 2025

Lori

Clean. Comfortable bed. Basic

Partner

10/10

Exceptional

27 Oct 2025

Rosalia

Clean and remodeled! Convenient!

Leisure Partner

10/10

Exceptional

30 Sep 2025

Melissa

King room

The staff were extra helpful, and the room was very clean. The staff spent hours helping me to resolve an issue I had. They are competent, helpful, and kind.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

DOUGLAS

We liked the owners

Very friendly and extremely accommodating

Leisure Friends

8/10

Excellent

14 Aug 2025

Doyle

Clean rooms and friendly staff. Easy parking and close to a casino.

Leisure Self

8/10

Excellent

14 Jun 2025

Roxanne

Super clean room,comfortable beds. Nice friedly staff. The pool and breakfast was close the time I was there. Not much in town nice eating places and anquie stores.

Friends_and_family Family

2/10

Poor

29 May 2025

Jenelle

I will never stay there again

10/10

Exceptional

24 May 2025

fernando

Second time I stay here is super clean

Leisure

10/10

Exceptional

20 May 2025

Rosemary

Clean and Friendly

We arrived early and the owner had housekeeping get our room ready right away. He gave us waters while we waited and then offered to help carry up our bags when the room was ready. We've been here before and we will be back. Excited that they are getting ready to open the pool!

Partner

4/10

Poor

17 Apr 2025

Stacey

I booked and paid through hotels.com and then they said they need me to put a down payment on the room for and it would be released but that charge was not released. So they charged me twice

Self

10/10

Exceptional

04 Feb 2025

Rafael

Nice staff. Check you in quick and easy

8/10

Excellent

04 Feb 2025

Rafael

Friendly staff, check in quick and easy

Business Friends

10/10

Exceptional

29 Jan 2025

Blake

Just right

Great stay. Clean and tidy with comfortable beds. Not flashy but great night stay.

Business

10/10

Exceptional

22 Jan 2025

Verified traveler

Owners were very helpful and friendly. Room was super clean!

Partner

10/10

Exceptional

02 Jan 2025

Jeremy

The staff was very helpful and friendly. The room was spacious and very clean and relaxing.

Leisure Self

8/10

Excellent

30 Dec 2024

John

Check in was quick and easy, especially for being late at night on Christmas Eve. The desk clerk was very nice and gave us a couple bottles of water.

Leisure Family

6/10

Pleasant

29 Oct 2024

linda

It didn't have a area to cook

Leisure

10/10

Exceptional

16 Oct 2024

Linda

Good value and nice

Hotel was better than expected. The room was very Clean and comfortable. And was close to restaurants and casino.

Partner

8/10

Excellent

11 Oct 2024

Andrew

My room was clean & quiet. The A/C worked but was a bit noisy & off & on all night. I couldn’t open the window, which would have worked better on a cool night. Also, the big spotlight outside my room, which was great for security, cast a fair amount of light into my room, making sleep more difficult

Leisure Self

8/10

Excellent

19 Aug 2024

Peggy

.

4/10

Poor

09 Aug 2024

Ellen

They did not have the reservation and kept saying the internet was down…all night until it was time for me to leave. Then magically it was up. Clerk kept using honey and dear, etc to address me. It wasn’t great but not the worst either.

Leisure Self

8/10

Excellent

24 Jul 2024

Rafael

Good place to stay when in the area

Business Partner

4/10

Poor

18 Jul 2024

Kimberly

No-asis

Hotels.com’s listing includes a pool (along with pics) and that the hotel was pet friendly. We’d been traveling with our dog for over 12 hours and were road weary, so this looked like the perfect oasis to rejuvenate us. We booked it! Sadly, when we arrived there was no pool, and they hadn’t had one since Covid. Also, they required a $25 pet deposit that wasn’t mentioned at booking. Okay. Then let’s add the bed was noisy (the left side made a bang side when you sat down) and was hard, and the shutters on the windows did not block the bright security light outside our room, so no sleep for us this night. The front desk basically placed the blame on hotels.com for the pool and pet, but did recommend some good places to eat nearby. That was nice. The soda machine was broken, but you could buy drinks and snacks from the counter. Final sad complaint, the tv channels didn’t come in clear. It just wasn’t anything we were expecting, so I want to make sure no one else is surprised.

Partner

8/10

Excellent

14 Jul 2024

Jeff

It was ok

10/10

Exceptional

08 Jul 2024

ana

It was amazing

Friends_and_family Family

8/10

Excellent

06 Jul 2024

Wayne

With a few exceptions in our experience, the husband-wife management is responsive to requests and generally courteous. \"Ken,\" the husband of the South Asian couple was a little surly one morning when asked to reprogram our key cards. In contrast, his wife \"Bikie\" (?) was always cheerful, even when asked to exchange our towels for fresh early in the morning. To be fair, there is no back-up for them, so they're up late. Morning isn't their best time. The facility is a recycled Super 8 with obvious equipment and physical deficiencies. It's by far the lowest-cost lodging in the Upper Lake area for obvious reasons. The pool appears to be permanently closed. Some repainting and maintenance work was ongoing at the time of our stay. Possibly it will get better? Our room overall was clean, though we thought the carpeting a little dingy. Linens were fresh. We always check for bedbugs, even in high-end hotels. There was no evidence of the critters. Our stay was predicated on being close to our business destination. Other options include a casino down Hwy. 20 a short distance, but at a much higher price. There are few restaurant options in the area, though enough to satisfy our needs. Try Judy's cafe directly across Hwy. 20. The food is good and the staff is cheerfully responsive. The Blue Wing, a more upscale restaurant in Upper Lakes Old Town is more upscale. It offers dining inside and outside. There was live music the evening dined outside. Breakfast is a little too fussy for us.

Business Partner

10/10

Exceptional

08 Jun 2024

Roxanne

Location was convenient for our needs. The pool is out of service, seems permanent by the looks of it.

Leisure Family

8/10

Excellent

08 Jun 2024

Wayne

This is an older, recycled facility, probably a former chain hotel built in the 1960's or 70's with the typical 2-story, outside entry configuration. Due to several prior negative experiences, we try to avoid facilities owned and operated by people originating from the Asian subcontinent bordering the Bengal Sea. Often, they cut too many \"corners,\" and don't seem to concern themselves with cleanliness and guest comfort. Often, the reviews will signal the ownership, or we'll call ahead. English spoken with a distinct accent usually provide enough clues.

Our efforts don't vary, so we were somewhat surprised to encounter the aroma of curry upon arrival. Of course, this was past the date and time for cancelation without penalty, so we \"hunkered down,\" waiting for the nearly inevitable \"other shoe\" to drop.

As we settled in, we noticed the usual decaying concrete on the stairway leading to our room on the second story, and that the pool was \"closed for the season\" due to hundreds of boxes and othe items stored under what we interpreted as a pool house at the end, the gate securely locked. We don't know what that was all about..., but somewhat unsightly in our opinion.

There was a problem with the credit card reader at check-in, so we were asked to return later. No matter. It's incumbant upon them to collect the room fee. We set aboit organizing our stay, unloading a fair amount ot luggage and other items for our upcoming business, the purpose of our stay. There was no elevator.

Business Partner

10/10

Exceptional

15 May 2024

Paul

Very nice operator

Business Self

4/10

Poor

11 May 2024

Spencer

People kept getting the wrong room number issued by staff and people kept trying our room

Leisure Partner

4/10

Poor

04 May 2024

Larena

Terrible customer service

I have a bad knee and this place does not have an elevator. I asked if I could have a bottom floor and he said no you can’t because you put your reservation online and not through us. There was only 6 cars parked the whole night, they could have gave me a bottom room. But they refused and I had a never hard time getting up stairs with my knee. I was not happy terrible customer service

Self

10/10

Exceptional

29 Apr 2024

Mateusz

Standard stay; decent property.

4/10

Poor

27 Mar 2024

Alina

Ocean dirty and front desk ppl angry

10/10