Name: Best Western Gold Country Inn
Address: 972 Sutton Way, Grass Valley, 95945, US

4/10

Poor

25 Jul 2026

cody

Was there for seven days my room was not cleaned once

10/10

Exceptional

21 Jul 2026

Bill

Standard fare for a BW hotel. They made a ground floor room available. The coffee was good.

Exactly what you expect from a well-run corporate chain hotel. Everything was good n

8/10

Excellent

20 Jul 2026

Danielle

The room was fine for what it was, and was mostly clean. I had to pick up some food crumbs that had been left on the floor by the fridge/microwave area.

Family

8/10

Excellent

20 Jul 2026

Danielle

The room was fine for what it was, but it smelled a little bit like smoke. It was difficult to find parking, though, and I had to park a ways away from my room.

Self

6/10

Pleasant

19 Jul 2026

Christopher

They had computer problems when we arrived, adding more than 40 minutes to check-in.

The sidewalks were falling apart near our room.

They have a fantastic coffee machine in lobby which allows you to order custom drinks like machiato!

Partner

6/10

Pleasant

19 Jul 2026

Del

Poor communication from staff when I tried to cancel more than 24 hrs before my trip. The front desk person lied to me about my attempts and the booking sites' attempts to cancel, even after I shoqed them the messages I sent. The beds are extremely hard.

Self

6/10

Pleasant

18 Jul 2026

Gary

There was a cockroach in our room and a small worm in our bathroom.

Friends_and_family Friends

2/10

Poor

18 Jul 2026

Allan

We reserve 3 rooms for a weeding and the rooms smell like wet dog they were dirty and unsanitary

Family_with_children

4/10

Poor

17 Jul 2026

Suzette

The air conditioning was extremely loud I even video the sound of it so they could fix it .

8/10

Excellent

13 Jul 2026

Sharlene

I recently stayed here for several nights and overall had a positive experience. Things didn't start out that way, as the first room I was assigned was really grim. There was an awful smell coming from the carpet (similar to wet dog) and permeated the entire space and bathroom. In addition, the toilet was running and didn't have a functioning flush. I was really hesitant to approach the front desk and complain, as am usually not a picky or confrontational person. However, I had nothing to lose because I knew I could not tolerate this for an extended stay. The gentleman at the front desk was so nice and understanding, and rather than make me defend my position just immediately set out to find me a replacement room. The replacement was much, much better and no further problem arose at all. All of the staff I encountered were extremely kind and cordial, and the breakfasts were really great. The room was quiet and the air conditioning worked perfectly during a very hot stretch. In hindsight, I know that pets are welcomed in guest rooms here and believe dogs had recently stayed in that first room, causing the strong odor.

Friends

8/10

Excellent

12 Jul 2026

Mary Lynn

Basically it was fine. Nothing special.

Self

10/10

Exceptional

11 Jul 2026

Stacey

We loved the pool . Too many

8/10

Excellent

06 Jul 2026

Keri

I stay here often. It's a fair value and has all the features I need in a hotel without costing a fortune.

10/10

Exceptional

03 Jul 2026

Heydi

Clean room

Family_with_children

10/10

Exceptional

01 Jul 2026

Al

I was there for 3 days. Saturday was the busiest and I noticed the breakfast items were mostly gone. Outside of that everything was fine.

Self

10/10

Exceptional

30 Jun 2026

Janelle

I had a great night stay overall only downside I could even drum up would be a big spider that was on the wall in the bathroom and quite a few cobwebs up on the ceiling in the room that have never been cleaned off but given that it’s Grass Valley, I’m sure that they’re plenty of spiders and Grass Valley. I’m glad I’m not afraid of them.

Also, when I went to breakfast, I left some things in my room and when I got back to the room, my key cards were already deactivated and that was before 9 AM. I’m not sure why the key cards would be deactivated before checkout time. I walked all the way back to the office and they reactivated them just so I could get my stuff out.

I was also very happy to have hot breakfast items like eggs and sausage available since I’m on keto diet most hotels have only carbohydrates and this was very nice. Although I didn’t see any butter available, which would’ve been nice to add.

With all that said, everything else was wonderful. I had a room with a jetted tub and that was very relaxing and helped me sleep like a baby that night. I do plan to stay at this hotel again in the future.

Self

10/10

Exceptional

28 Jun 2026

Susie

It exceeded my expectations for this type of hotel. I would come back again.

Partner

2/10

Poor

28 Jun 2026

William

The worst hotel experiences I’ve ever had there were stains on the bed stains on the couches. There were dead bugs on the windowsills. The room was dusty, and the staff was unhelpful. Our toilet stopped working in the middle of the night and the manager told us we can come get something to fix it because he was busy.

Partner

6/10

Pleasant

27 Jun 2026

MARIA

We were placed in a room that smelled like urine so the staff moved us to another room. The TV remote didn't work and Noone could help fix it. They just suggested we move back to the original room. Overall the stay was ok but don't think I would be back or suggest this place to others. Breakfast was good. Love the waffles

Friends

8/10

Excellent

27 Jun 2026

Monica

Overall clean and good value

Family

6/10

Pleasant

27 Jun 2026

Stacey

I love the breakfast.

Friends

10/10

Exceptional

25 Jun 2026

Rebecca

Traveling with my brother, who is disabled can be very difficult for us. The lady at the front desk was extremely helpful. Unfortunately this hotel does not offer a 2 queen suite wheelchair accessible with a roll in shower. The first room was not going to work due to it having a tub/shower and they only had 1 shower bench available for guests, that was already being used. She walked with me to look at a few choices. My brother had a hard time getting into the bathroom, it was not handicap accessible, and the room was very small for him to try to get around in it.
The wheelchair lift for the pool and the spa are broken. I was told by maintenance, they've been broken for a long time. It was extremely frustrating fory brother, he has a hard time understanding why its always the disabled people that have to go without when traveling.
We will not be staying here for our yearly trip next year. Like I said its very challenging for us to travel, I try to make our trip as easy on both of us as possible.

Family

8/10

Excellent

23 Jun 2026

Gayle

Is was in a good location.

Friends

8/10

Excellent

23 Jun 2026

Kathryn

Good parking

Self

2/10

Poor

23 Jun 2026

Gregory

Be sure your credit card info is up to date when dealing with these people. I had a card hacked and replaced with a new one. Unfortunately, my reservation was under the old card. Instead of contacting me with the problem and asking for a new card number, they canceled the reservation and left me high and dry! These people do not deserve to be supported. Stay elsewhere!!!

Partner

10/10

Exceptional

22 Jun 2026

Kate

We like staying there, the pool and hot tub are very nice, it’s great to have a full breakfast.

Partner

10/10

Exceptional

22 Jun 2026

Prabakaran

The staff was good and welcoming. Good breakfast, the room is big and clean.

Friends_and_family Family

4/10

Poor

21 Jun 2026

Gary

Overhead lights not working, bathroom sink lights not working, broken concrete walkway outside door and the concrete chips were never swept. Room was not cleaned the second day of my stay…this used to be a good place to stay but quickly going downhill. Aside from this I felt the room was at least clean but too much not taken care of.

10/10

Exceptional

21 Jun 2026

Raelene

The room was nice and clean.

Family

10/10

Exceptional

18 Jun 2026

Ralph

Good place to stay. Staff was good.

Self

8/10

Excellent

16 Jun 2026

Ray

Location, comfortable, close to shopping.

Partner

10/10

Exceptional

16 Jun 2026

Mary

Great experience. We were half way to our destination. This was the perfect REST stop!!

Partner

8/10

Excellent

07 Jun 2026

Tomi

Fine. What I would expect from BW. Only negative was overflowing trash can outside our door. Stuff left next to it cause it was so full. Kinda gross.

Family

8/10

Excellent

31 May 2026

Donna

Very nice, very noisy neighbors in all directions. Staff was amazing and room was very clean.

Partner

10/10

Exceptional

29 May 2026

Monica

We love it all, we would love to see the carpet removed in the downstairs s rooms by the pool. When we arrive our room always smells like pet pee. I always have to make a run to Safeway for pet deodorizer spray.

A flooring upgrade would be grand!!!

Family

2/10

Poor

26 May 2026

Jessica

I ordered a non smoking room. What I was given was a room that smelled like it was heavily smoked in for years! With no other rooms available we had to stay. I will not book this property ever again!

Family

10/10

Exceptional

24 May 2026

Donna

Great experience!

8/10

Excellent

23 May 2026

Janis

Very friendly staff

Friends

8/10

Excellent

21 May 2026

Alok

Mattress require change as it is not comfortable

Family_with_children

8/10

Excellent

12 May 2026

Scott

Actually have breakfast item and not just cereal. The hot tub was great

Family

10/10

Exceptional

11 May 2026

Angelina

Would always recommend and stay again

Friends_and_family Family

6/10

Pleasant

10 May 2026

Richard

The room air conditioner was far too noisy. There were ants crawling into the bathroom in the morning. The sliding glass door to the balcony was locked and blocked. We liked the new remodeled shower in the bathroom.

Friends

6/10

Pleasant

10 May 2026

Greg

Hot coffee and fresh breakfast.

Self

8/10

Excellent

08 May 2026

Esperanza

the breakfast was really good! they had a lot of different options. the staff was really kind and helped us out when our original room smelled weird, she gave us another room. the pool was nice as well, there was stuff from the trees in the pool.

Family

8/10

Excellent

02 May 2026

David

The facilities were well maintained. The staff was always available and responsive to all of our needs.

Partner

8/10

Excellent

26 Apr 2026

Larry

Breakfast eggs were very dry and barely warm, sausages were also dry. Coffee was as good as paint remover. Beds seem to be hard every stay here.

Partner

8/10

Excellent

20 Apr 2026

Linda

The staff was kind enough to let me know my grandchild had left their tablet in the room so I was able to go back and retrieve it. Thanks!

10/10

Exceptional

20 Apr 2026

TINA

The room was clean and comfortable, easy parking, breakfast was good. Thanks for a worry free stay!!

Friends_and_family Family

8/10

Excellent

17 Apr 2026

Patricia

.

2/10

Poor

13 Apr 2026

Chris

Half the mattress sunken, key didn’t work every time, tv not working despite repeat requests to fix, phone in room doesn’t work, staff not helpful in assisting with taxi or info about public transport. Terrible terrible terrible and for the price??!

Self

6/10

Pleasant

12 Apr 2026

Hamed

The open breakfast is a nice feature just standard items. The location is great because a lot of stores are near by if you need anything. My issue was the room smelled like mold/wet sock a bit which was off putting. The room is not soundproof well and the room was in front of this gutter where the water was falling from the second floor into the grass creating a puddle that I heard all not. For what is was, the price point, and everything near by it was an okay stay.

Friends

10/10

Exceptional

05 Apr 2026

elizabeth

Everything was great

Business

8/10

Excellent

31 Mar 2026

Heather

The property is conveniently located off the hwy with restaurants and store across the road. My room was very clean, comfortable and quiet.

Self

6/10

Pleasant

23 Mar 2026

Thomas

The room was decent, it was clean but the sink was clogged and did not drain well. The upstairs room was so loud and were pacing all night, the sound was loud- felt like they were going to land on top of us while we slept. The location of our room was next to the smoking area in the parking lot and it was horrible. I cannot imagine the main building was used so it was upsetting to have to deal with it. You had to slam the door shut in order for it to latch, otherwise you could just push it open.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

MaryLynn

Easy check-in, clean well maintained room. Breakfast sees clean and well stocked. Get a room away from freeway.

Partner

8/10

Excellent

19 Mar 2026

Claudia

Nice

Self

8/10

Excellent

06 Mar 2026

matthew

The room was clean.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Nicholas

Great staff great stay

Partner

10/10

Exceptional

26 Feb 2026

Roberta

Cleanliness

Family_with_children

10/10

Exceptional

25 Feb 2026

Lisa

Very nice and clean. The location of our room was very quiet. Nice breakfast! Very pleased with our stay

Friends_and_family Friends

8/10

Excellent

17 Feb 2026

April

Unkept grounds

10/10

Exceptional

10 Feb 2026

Jeff

Everything I want from a hotel -- clean rooms, friendly staff, and good sleep.

Business

8/10

Excellent

10 Feb 2026

Sarah

The room was clean. The visit was amazing. Good breakfast. The front desk were very helpful and nice. I enjoy staying there and would like to do it again soon.

Leisure Friends

6/10

Pleasant

19 Jan 2026

Brian

Food was not even warm. you are not using the right warmers with the pans. I was informed the staff make the coffee weak and to use the espresso machine. My second day they were out of some items. Staff were not very friendly. I do not believe there is a parking space for every room.

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Alan

I was very surprised by the quality of everything from the girl at the front desk to breakfast to the room. I didn’t use the pool or hot tub. I will be back.

Business

6/10

Pleasant

29 Dec 2025

Tyler

The room was fine but the staff forgot to relay the late checkout that was requested so they banged on the door at 11am and tried to enter the room. After the 3rd return of the banging staff we opened the door and explained the late checkout request. They did apologize for the banging.

Leisure Pet

10/10

Exceptional

27 Dec 2025

Ross

Staff very helpful

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Jennifer

This hotel was in a convenient location, safe and had an efficient, friendly staff. The hot tub was awesome in the rain. I really appreciated it. The breakfast was great and the attendant was so friendly. The only aspect I didn’t like was the metal frame on the bed that made a clanking noise. It was a little to firm for me-but I know I like an extra soft bed. I would recommend this hotel with their excellent t staff anytime you’re in the area!

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Steve

helpful staff. Clean room

Leisure Family

8/10

Excellent

27 Dec 2025

Marsha

Great location for my stay, room was ample size, comfortable bed, bathroom needed a good cleaning and door facings replaced. Nice that it had a small frig, I enjoyed the breakfast and fruit snacks. Employees were friendly, room service very very slow when requested towels.

4/10

Poor

26 Dec 2025

Annmarie

Heater was so loud kept me up all night

10/10

Exceptional

21 Dec 2025

Diane

Clean quiet room made a very enjoyable stay. Staff was very friendly and helpful. Continental Breakfast was good. Would stay again.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Macy

Great location. Friendly and accommodating staff.

Leisure Family

10/10

Exceptional

19 Dec 2025

Mary H

Breakfast was very nutritious. Great choices of breakfast items. Breakfast area was clean. Staff were very friendly and courteous. It was rainy and too cold for a hot tub use. Over all room was very comfortable and clean. Happy to have a microwave, refrigerator & coffee maker in room. Very satisfied with our stay here!

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Jordan

Breakfast was perfect. Room was convenient! Staff was really nice and accommodating!!

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

Martina

Clean & spacious rooms, friendly staff and good breakfast. Quiet location despite being in a busy area.

Leisure Partner

8/10

Excellent

15 Dec 2025

Nancy

Great service, breakfast was yum!

Leisure Family

8/10

Excellent

14 Dec 2025

Linda

Room was clean. Quiet. Beds were comfortable.

Friends_and_family Family

2/10

Poor

14 Dec 2025

Kya

The room was dirty, some potential drug paraphernalia was found on the bed side, as well as a chicken bone in the floor from the last guest. For the price, it is unfortunate to be staying in a dirty room. There was also hair in the bathtub. Talk about disappointing.

10/10

Exceptional

14 Dec 2025

Lukas

The two ladies that helped us check in was amazing, friendly, changed our room to downstairs and started our stay off right!!

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Ambrianna

Room was dark and spotless! Staff was kind and helpful! Thank you!

Business_and_leisure Self

2/10

Poor

10 Dec 2025

Martha

Carpet was recently cleaned and the room had an overpowering odor making it hard to sleep. There was a dirty sock under the bed. The sliding window was not locked shut (glad I checked). I tripped over the steps going to the room (uneven) and the step going into the room was low to floor of room. Stepping out I almost fell (not ADA, or standard height, dangerous). Front desk was very friendly even though she was under stress due to housekeeping/carpet cleaning in many units messed up her room scheduling and she had to shift everything for several people. That's why I didn't request a different room.

Leisure Friends

8/10

Excellent

07 Dec 2025

Dorothy

We enjoyed the breakfast and the location was wonderful. The door to our balcony was jammed and inoperable. Staff were unable to help fix it during our stay. Property was clean and comfortable.

Leisure Family

2/10

Poor

01 Dec 2025

Sean

Did not receive the room we booked (single room instead of suite), replacement/substitute room smelled of cigarette smoke, and I have still not received any acknowledgement of a potential refund. Front desk staff informed me on the morning of 11/28 that I would receive a call from the manager by noon. it is 10:42am on 12/1 and I still have not received any communication from the hotel management.

Friends_and_family Family

8/10

Excellent

28 Nov 2025

KEVIN

Nice staff, great location.

10/10

Exceptional

23 Nov 2025

Kenny

The room was spotless, but can use a few upgrades. The lamp next too the bed is connected by plugging it into an outlet on a different wall. The wire runs past the closet opening and is a tripping hazzard. If someone trips on that wire and goes head first into the closet, you will be getting papers from some blood thursty attorney and your payout will be large. You should put an outlet behing the end table where it should be.

In the bathroom, the heater bulb does nothing. There is no heat coming from that bulb.

I didn't like the pillows either. They felt old and are very thin.

Other than that, the rest was fine.

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

Nichole

Wonderful staff; a clean, well maintained room; quiet but close to everything; and great wifi. I'll be staying here again.

Leisure Self

8/10

Excellent

23 Nov 2025

Ziyleht

The staff was really nice.

Leisure Self

10/10

Exceptional

20 Nov 2025

deana

rooms were very clean and the staff was super helpful we will stay again the ladies in the breakfast area were fantastic they worked very hard to please all of us thanks

Leisure Family_with_children

8/10

Excellent

15 Nov 2025

Anne

Staff were very friendly. Great location for across the street has grocery stores and fast food restaurants.

Leisure Family_with_children

6/10

Pleasant

13 Nov 2025

Henry Sam

There was very little food available at 715 when i left for work, I was told the night before that everything would be available at that time. Neither door key worked until being reprogrammed. Pubic hair in shower, longer hair in sink. Hot tub was not hot.

Self

10/10

Exceptional

07 Nov 2025

Tonja

Staff was great.

Business

4/10

Poor

07 Nov 2025

Robert

Keys only worked once: repeatedly had to go to office for new keys
Beds billed as queens were doubles
No one taking our concerns seriously
Very dissatisfied

10/10

Exceptional

30 Oct 2025

Mark

Clean room, friendly staff

10/10

Exceptional

27 Oct 2025

Deborah

Front desk very helpful

Partner

6/10

Pleasant

27 Oct 2025

SEAN

mold in shower, microwave didn't work, faucet in bathroom was almost coming out of sink to name a few.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Jorge

.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

April

We did not use the hot tub or poolbut both looked very clean. The breakfast offered a variety of options.

Business Friends

4/10

Poor

13 Oct 2025

Haley

There was a dirty diaper under one of the beds in my work and then crayons and other things under the other bed. My sheets were a little dirty and had some stains on them. I had a friend who stayed in another room and there was a huge hawaiian role that had been under the bed for who knows how long.

Leisure Family

10/10

Exceptional

11 Oct 2025

Nicholas

Great location for essentials shopping, dining and easy access to grass valley. Tamara is a great manager and the staff was absolutely fabulous. It was nice having the exercise room available 24/7 and the breakfast was a real meal. The room was clean and appeared to be recently upgraded, I rate it 5 Stars for a reasonably priced hotel.