Coylumbridge Resort Hotel

10/10

Exceptional

18 Jun 2026

Graham

Everything was excellent including meals great value

Partner

2/10

Poor

15 Jun 2026

kevin

Check in took 2-1/2 hours, absolute shambles
3 check in kiosk and one woman taking forever

Breakfast is also terrible and not what is advertised

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Danielle

Stayed for one night. The room was very cosy and warm and clean extra pillows very nice shower also had dinner food was outstanding staff were very helpful and attentive to any request we had amazing big playground for kids spotless to pool gym. I couldn't fault this hotel staff will go above and beyond to make sure ur needs are met. Very very nice hotel they have everything u need overall it was the staff they were fantastic, very warming and polite family friendly pets to amazing place.also little arcades for the kids and bigger kids lol.

Family_with_children

10/10

Exceptional

05 Jun 2026

mark

Nothing to complain about at all , great place to stay & central to all days out . Coming again soon & will book next size room up.

6/10

Pleasant

04 Jun 2026

Kenneth

Good location. Swimming pool ok, though a bit small. Breakfast expensive.

10/10

Exceptional

02 Jun 2026

Anthony

Great for kids , good playground and things to do

Family_with_children

10/10

Exceptional

02 Jun 2026

Teresa

Great family hotel

Family_with_children

6/10

Pleasant

29 May 2026

Scott

Was not expecting this to be an extremely busy place, lineups to get bar service in order to get ice. No fridge in the room. Bathroom was really nice but the rest of the unit was extremely dated and the mattresses were not new, they were old spring mattresses. No AC but fans and a portable heater were provided.

Asked the staff for kleenex, sorry we dont have any, asked for toilet paper, we dont have any. Food choices were extremely expensive and when I went in to ask what was available, they said we're closed rudely. Garbage pails outside were overflowing, parking was an issue. Starbucks offered coffee that was quite expensive compared to elsewhere.

I will give credit that the room was very clean although dated.

Partner

10/10

Exceptional

29 May 2026

carol

Was a very pleasant stay. Will be back.

Friends

2/10

Poor

28 May 2026

Elie

On a week end break, my wife and I, who had enjoyed a stay at the hotel in 2012, were most disappointed. The building and furnishings were tired, the bed uncomfortable, and the room had seen better days. The seats in the longe area were worn, sometimes stained too. There were too few staff available at the reception desks, with at times long queues of guests waiting to check in. We had chosen the half board option, but were also not impressed by that. Some of the dishes at the dinner consisted of cheap frozen food, sometimes it took a while for the staff to replenish what had run out. On our first dinner, the white fish was very well cooked, but not so on the second. The deserts were not appealing at all. At breakfast, the milk ran out one morning and in general the food presented was not very appetising. Additionally, we were advised via a page of notes handed out on arrival that room service would not take place (as it only happened, once, if you stayed five or more days). Overall, we left very unimpressed and do not intend to return. This hotel was supposed to be four stars. What we experienced fell way below that.

Partner

8/10

Excellent

26 May 2026

Fiona

Great for families. Tge pool and sauna were good. Food was included and buffet style.

Friends_and_family Friends

8/10

Excellent

25 May 2026

Calum

Great experience and stay. Amazing staff and kids absolutely loved the clown on Friday night!

6/10

Pleasant

24 May 2026

Margarete

The facilities at the resort are great, couldn't fault them. The room looked dated and we couldn't sleep for the stiffling heat, even with the window open and the fan on. We ate in the bar when we arrived and the plates the food came on were too small for the portion, making it awkward to eat.

Friends_and_family Family

8/10

Excellent

22 May 2026

george

Just one night, room was clean and large,bed ok.
breakfast was good but overpriced a wee bit .only serve till 9.30, 10 at weekend.

Lovely Ukraine lady at the desk, waiters were good too.

Family

6/10

Pleasant

22 May 2026

Przemek

Make sure they give you right room. Gave me someone else's room

4/10

Poor

20 May 2026

Jennifer

Plenty of parking. Very unfriendly welcome. Family rooms are across the other side of the hotel from reception so bring bags with wheels. Received all the info about works being done and staff training AFTER our stay, which was very unhelpful. Very understaffed reception, think the boss walked past a few times when there was a queue of 3 of us waiting for 20 minutes. Ridiculous wait time for such a short queue, it was much larger when I left and staff didnt even acknowledge or apologise to anyone waiting. The room was basic, with paper thin walls. I could hear my neighbour using the toilet in detail, full conversations and every slight movement. Not ideal when kids are trying to sleep or not great for your neighbour when your kids are making normal kid noise. Lovely area, lots to do but very disappointing

Friends_and_family Family

8/10

Excellent

19 May 2026

Iain

Big shout out to Ross the receptionist very helpful and professional! Room nice however the rainfall shower didn't have a head - very odd. Buffet dinner very poor quality. Breakfast staff are abrupt asked for some cutlery and when I returned to the table it was left in a pile. The mixed berries fruit was frozen.The table the coffee machine stands on is uneven so when the buttons are pushed the machine moves. Haggis is like slips! Bar area lovely and staff friendly.

Self

8/10

Excellent

19 May 2026

Dora

The staff at reception were extremely nice and breakfast was amazing, but the cleanliness of the bathroom was questionable (hair on the floor and in the shower). Other than that, the hotel is great for kids as it has a lot of fun amenities.

Family_with_children

6/10

Pleasant

18 May 2026

Dylan

Overall the hotel itself was nice with lots of amenities if you're traveling with kids.
However, at the same time the hotel doesn't have a clear niche. While pictures and amenities display it for kids atmosphere within the main hotel is quite different. Lobby/bar area was always over crowded with drinking adults. We even repeatedly had drunk adults knocking on our room door whilst trying to find their own.
Additionally reception was terrible; waited 45 minutes to be checked in as there was only one receptionist & they placed priority on arriving travel buses rather than guest who had been waiting.

Family_with_children

10/10

Exceptional

18 May 2026

Sallyanne

Staff friendly at reception and got an upgrade to my room

10/10

Exceptional

17 May 2026

Audrey

Helpful and friendly staff. Food very good and reasonably priced. Enjoyed our stay and will be back again.

Partner

6/10

Pleasant

14 May 2026

Rob

It took 45 mins to check in as the reception staff kept checking in bus tours instead of dealing with people in a first come first served basis. Very poor service. I won’t be staying here again

Business

6/10

Pleasant

13 May 2026

David

Rooms are for sleeping as staying in them any longer not too appealing. Clean but basic; tired and small. Restaurant was more modern making it a nice place to sit and sample some rather good food. Swimming pool and sauna serves its purpose well. Lounge areas comfortable and inviting; a good place to sit if you can’t bare the bedrooms. Great location for Main Street, shops, restaurants and supermarkets. Also, great location to explore the Cairngorms with an abundance of activities to participate in if you choose.

Room not serviced. Bedding never changed after 3 days there. Had to request new towels and toilet paper. Staff helpful in this regard but wouldn’t expect you room to be cleaned or serviced.

No real concerns. Good enough; reflective of the price you pay.

All in all would stay there again.

Partner

10/10

Exceptional

13 May 2026

Alexander

Great family hotel for group bookings. Lots of great amenities and entertainment on site.

Self

6/10

Pleasant

10 May 2026

Sara

Room was abit disappointing. Not very clean, mugs and spoons in the room dirty. The check in process was 25+ minute wait. We were looking forward to using the pool during our stay, to find out it was closed for a big chunk of the day and didn’t reopen until 15.30. By then we would have been travelling back home. I didn’t quite understand why the pool would be closed bang in the middle of the day during the weekend. Quite disappointed in the overall stay for the Money we paid. We won’t be back.

Family_with_children

8/10

Excellent

10 May 2026

Lorna

Room was okay although bathroom extremely small...sockets extremely difficult to get to because of the furniture....staff mostly friendly and helpful....breakfast was fine...amenities for young kids was fine, though had to pay for most things....the pool was good, but staff didn't turn up for opening at 7.30 on the Sunday....

Friends_and_family Family

8/10

Excellent

08 May 2026

roseann

I stayed here with my 4 Yr old granddaughter the hotel and amenities were great
The only downside was the food we stayed on a dinner and breakfast deal but found that the buffet lacked choice as very few options the salad bar was ok

Family_with_children

8/10

Excellent

05 May 2026

rebecca

The hotel was clean, and the staff were friendly and helpful throughout my stay. The rooms were well maintained, although they felt slightly dated in terms of decor.

One improvement I would strongly suggest is installing soft-close door mechanisms, as the doors tend to slam loudly. Unfortunately, one guest on my floor repeatedly let their door slam early in the morning (between 6 and 8 am), which was quite disruptive.

Partner

10/10

Exceptional

05 May 2026

Matej

😎

Partner

6/10

Pleasant

30 Apr 2026

Helen

Room was clean, food not great, didn't appreciate getting my drink in a plastic pint glass

Self

8/10

Excellent

28 Apr 2026

AJ

all good

Self

10/10

Exceptional

26 Apr 2026

Gary

.

8/10

Excellent

23 Apr 2026

Margaret

Hotel was fine but booking via Expedia was a nightmare - NEVER AGAIN

Family_with_children

10/10

Exceptional

21 Apr 2026

andrew

Plenty to do for our family, plenty of park, large clean rooms, staff were excellent helpful and friendly.

2/10

Poor

19 Apr 2026

Janine

Dated, tired, overcrowded

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Sally

Hotel was value for money but thought it was a shame they did not service your room unless you were staying for more than 5 days!!

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Carly

Rooms are basic but hotel is family friendly and lots to do with the kids on site. The pool being closed for several hours in the afternoon on sat and sun isn’t ideal though. Breakfast was great and bar food fair enough. It wasn’t clear that it was only bbq food in the woodshed on Fridays

4/10

Poor

11 Apr 2026

Paul

A 20+ minute wait to check in meant our stay didn’t get off to a great start. Unfortunately the noise from dogs barking inside the hotel both while we were trying to relax with a drink and later into the evening made it difficult to unwind and even to fall asleep after a long day of walking. This wasn’t well managed and impacted our overall experience.
On a more positive note, the pool facilities were good and the room itself was comfortable. However, we were also disappointed that cash payment wasn’t an option.
Overall, due to these issues, I wouldn’t recommend this hotel unless you’re prepared for that kind of experience like ours.

6/10

Pleasant

09 Apr 2026

Thomas

I requested when I booked online about a room on ground or 1st. Floor.
At ‘check in’ it took a bit of time for reception to find the room I requested. She managed eventually and I was given key to room 62A, on the ground floor which I would regard as sub standard compared to our friends room (140).

Partner

8/10

Excellent

07 Apr 2026

Gerrad

Going with kids, good. Going for any other reason I would look elsewhere.

Went for a long weekend with family of 4. Check in process was annoying pestering emails to complete online check in when the hotel had my details via hotel.com booking. When I arrived i couldn’t even use the ‘express online check in’ and had to queue.

For dinner we had to wait 15m then another 15m just to place an order at the wood shed bar. We decided to go to main bar than chance being asked to wait for a 3rd time.

Ordered food at the bar (venison burger) and didn’t realise the table next to us had order the same and left more than half the meal. I’m not fussy but I couldn’t even eat half. We never ate in the hotel again, during the stay. Lots of good local option that is a short walk or drive.

Positive the drinks were well priced and quality of beer and wine was really good. Along with the price of the room and location for time of year.

Amenities for families are really good. The kids had fun with the disco, arcade, swimming, softplay and golf. A little disappointing there is an extra charge for the golf and softplay for guests. There are other hotels in Scotland we have been too with softplay who don’t charge.

If we were coming back to the region with family, all things considered we would stay again.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Graeme

Great facility rooms a bit dated but clean

Friends_and_family Family

8/10

Excellent

30 Mar 2026

GAvin

Good stay, reasonably priced for half board, and decent value for money overall. Room very small with limited window despite upgrading to one with a window, although clean and functional. Breakfast and evening meal were buffet style and had a reasonable choice. Good selection of fish dishes for evening meal but no fish options for breakfast. Breakfast was also lacking any nuts or seeds or fresh fruit to go with yogurt and tinned fruit. Although good selection of traditional Scottish cooked breakfast. Easy parking and swimming pool good. Lots of things for kids to do.

Friends_and_family Friends

6/10

Pleasant

30 Mar 2026

Chloe

Room was supposed to be a refurbished room but was dated and in need of repair, my child even got stuck in the bathroom due to a broken door surround. Some staff were very unhelpful and lacked basic customer service. Food was over priced for what it was; the pizza from the woodshed we would not recommend but the bar food was nice. Wouldn't go back to this hotel or recommend it to others.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Graham

Hotel although rough around the edges is a pretty clean and well equipped stay.
Staff are quick to resolve issues as they are a common occurrence.
The place on general has a nod to being very upmarket however it’s let down by its understaffed areas lack of internal communication and general state of repairs and upgrading. This is how we reflecting in the price.

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Andrew

Clean, comfortable and warm, easy access to Cairngorm mountain / ski centre, Loch Morlich, Reindeer Centre and Loch Uaine (Green Loch).
Food menu in bar a little limited (Burgers etc.) but has other eateries.
Only negative is the walls are thin so can hear people in next rooms but the staff were very quick to act

Self

6/10

Pleasant

15 Mar 2026

Hugh

Chose hotel due to proximity to hills. Was competitively priced compared to other hotels.
Staff very welcoming and friendly, evening meals at bar were very good as was cooked breakfast.
Sadly the two rooms booked were not to standard. One room tv did not have signal and shower did not get warm on both days. Other room had a strange smell, possibly drainage or septic tank?

Had so much potential but will have to look elsewhere next visit.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Christopher

Had a great stay at the Coylumbridge Resort Hotel. The staff were excellent. The hotel and facilities were great. The room was in good condition, clean and the en-suite seemed newly refurbed.

A very enjoyable stay good value for money.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Jane

A very handy hotel especially for families staff were exceptional

8/10

Excellent

12 Mar 2026

David

Room was clean if a bit tired. Lots of people and families around the dinosaurs in the car park are a definite USP.

Partner

10/10

Exceptional

09 Mar 2026

Jane

Such a friendly place excellent

Family_with_children

10/10

Exceptional

28 Feb 2026

Lisa

Great amenities - perfect for a family friendly stay

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Jayne

Room was clean and warm. There was an extra radiator in case we needed it.

2/10

Poor

19 Feb 2026

Abigail

The room was very tried looking.
The noise from the neighbours was loud till 1am, i was told it was plumbing (which it was not).
Food was sub parr at best, the buffet restaurant cost 80 for 4 people, which was of a very poor quality, so much so we went in to town each day after that and paid nearly half the price for a lot better.

Hardly any options for a lactose free child.

The check-in was horrendous I waited an hour to get seen, despite checking in online and the fast check in line (not sure that is real) not an option..
The manager (i can only assume) in a blue shirt and tie (the only one), looked like it was an imposition that we were there. Yes it was busy and yes i am sure it can be boring at times but a smile would not be hard or an element of interest in us as people.

Parking was a nightmare - cars just dropped on the side of the road round the back as people gave up trying to get in.

Only positive was the reception staff were friendly and were working as fast as they could.
The young lady who brought food out to the bar every day was amazing she worked tirelessly and needs to be commended.

Unfortunate to say i will not be coming back to stay, not a great impression.

Friends_and_family Family

6/10

Pleasant

18 Feb 2026

puneet

It’s an okay hotel, without run down amenities. And too old, okay to stay for a night etc . The mattress need to changed.

6/10

Pleasant

16 Feb 2026

Helen

Thanks to all the staff who worked so hard!

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Matt

Room was basic, noisy floorboards. Facilities were good overall for the price

4/10

Poor

15 Feb 2026

Susan

Staff couldn't cope with how busy the hotel was. We seemed to spend a lot of our stay in a queue

8/10

Excellent

15 Feb 2026

Julie

Lovey resort for families with children, fabulous pool with kind pool attendant & exceptional customer service on reception (young male reception ist) great parking, large lounge area/dining facilities. Great playpark out the back & across the car park was another amusement arcade with large soft play/cafe our daughter loved it. Only downside was the rooms were a bit tired, lacked attention to detail you would expect from a Scottish Highland Hotel. Other than that we had a great stay

Friends_and_family Family

6/10

Pleasant

09 Feb 2026

Chris

Great hotel for families, check in is not good as we qued for over an hour.
The biggest issue is the food very poor and it’s such a shame as we like to have a bottle of wine with dinner so you are really stuck unless you get a taxi into town.
If the food was good I would given 4 🌟

Friends_and_family Family

8/10

Excellent

08 Feb 2026

Moira

Absolutely brilliant value for money, and a fab resort that's family and pet friendly. If the check-in process could be made m9re efficient, it would be 5 stars.

Leisure Pet

4/10

Poor

01 Feb 2026

Alexander

Room smelled of damp, walls made from paper and not clean bathrooms. Gone downhill massively and won’t be coming back

Partner

2/10

Poor

31 Jan 2026

Nicola

Shocking service , as a large group we have been holidaying at this hotel for over 10 years . The minute Britannia took over it’s went downhill. The hotel itself has a lot going for it but being short staffed with dismissive attitudes has just changed the whole experience of the stay . Getting rid of the lounge fire was also a disappointing move.

Leisure Family_with_children

6/10

Pleasant

27 Jan 2026

Thomas

Yes

Self

2/10

Poor

19 Jan 2026

Lorreyn

Room was very unclean

Leisure Partner

2/10

Poor

10 Jan 2026

Home

Awful hotel needs updating.

Friends_and_family Family

2/10

Poor

06 Jan 2026

Marc

With the worst snow Aberdeenshire and the Highlands has seen in a long time, we couldn't make our booking. We asked the hotel if we could move our booking to a later date and they refused. They would rather we had got stuck in the snow with a 3 year old in the car and attempted to make our booking against all of the advice and amber weather warnings in place

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Carlos

Excellent

10/10

Exceptional

03 Jan 2026

Lindsay

Only downfall was its card only payments for everything nowhere in hotel accepts cash.

Friends_and_family Family

2/10

Poor

02 Jan 2026

craig

First of all, We are not complainers, pretty easy going. We just returned from New Years eve at Coylumbridge.

Majority of staff were great

New years eve dinner, £59 adult £29 kids it was genuinely one of the worst meals ive had out. It was at a joke bad. It was also so short staffed our drinks another £70 arrived for dessert.

The breaker for us was we couldnt get a seat in bar and lounge. We understand its busy but after speaking to a lot of people no one stayed in hotel. they all arrived before check in and plonked down on sofas. one person for 6 seats. It was all locals for the town who just came for a party. Annoying when all in all for two nights meals and drinks we spent over a grand. Maybe check people coming in at door to see if residents or large groups of locals with carry outs .

We stayed last year also and it wasnt this bad. Management need to look into this and possible hire security??

Next year is in doubt for us sadly

Leisure Family_with_children

6/10

Pleasant

31 Dec 2025

Jayne

Check-in took around an hour, which was frustrating. The room itself was fine, however the stay was very disrupted by noise. Children were knocking on doors and running away throughout the night, with shouting and running in the corridors still happening at 11:45pm on a Tuesday.
Our room was next to a cleaning cupboard and we were woken early by cleaning trolleys being dragged along the wall beside the bed. There was more shouting in the corridors again from around 6:30am.
Unfortunately, the lack of noise control and consideration for guests made it hard to get any rest.

Friends_and_family Family

4/10

Poor

20 Dec 2025

Lorraine

Experience Arctic Temperatures at Bedtime!
Good price. Good location. Good staff & amenities. Inadequate heating… even for Shackleton et al! If heating options improved would be great option.

Leisure Self

10/10

Exceptional

17 Dec 2025

Janet

Rooms were clean and comfortable. Hotel was lovely. Little staff who work very hard. Lots of activities for kids.

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

alan

Clean room. Friendly staff. Quiet room. Excellent Spa facilities ( recently done up). My wife commented “This is my favourite hotel” - she means … in the U.K.

Partner

4/10

Poor

06 Dec 2025

Gillian

To have housekeeping enter your room at 9.55 without knocking , telling us we were to be checked out by 10 is NOT acceptable , when it clearly states 11.00 am for weekends . Standing appeasing a towel just out the shower , absolutely shocking attitude from the housemaid , will definetly not return after this disgusting invasion of privacy

Partner

6/10

Pleasant

30 Nov 2025

M

Good for families.

Business Family

10/10

Exceptional

25 Nov 2025

Jayne

Didn’t use any of the facilities as it’s just a stop over for us. The room was very clean and shower was nice and big and spotlessly clean.

Leisure Partner

10/10

Exceptional

23 Nov 2025

MR

Reception staff were superb.

Partner

10/10

Exceptional

15 Nov 2025

Lee

Parking good

10/10

Exceptional

07 Nov 2025

alan

Everything

Partner

10/10

Exceptional

07 Nov 2025

Leandra

Amazing loved it

Business Self

2/10

Poor

06 Nov 2025

Ross

Uz upgraded me to the worst room in the complex... I was upgraded by uz to 1c which is the one room that EVERYBODY passes to and fro from Amex room and nxt to door for smokers....shocking

Partner

10/10

Exceptional

02 Nov 2025

Philip

Yes it was very clean and a good size.

Leisure Partner

6/10

Pleasant

29 Oct 2025

Emma

Great facilities but shame not much was open. A wet day yesterday would have been great with the soft play which was sadly closed.

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Coreen

No issues

Friends_and_family Family

6/10

Pleasant

28 Oct 2025

Sheila

Room was clean but tired. Staff lovely and friendly. Our dog was welcomed and a reasonable choice of different foods available at breakfast.

Friends_and_family Family

6/10

Pleasant

28 Oct 2025

Harriet

Not pet friendly

The location of the restaurant serving breakfast in relation to the permitted seating with a dog was very inconvenient, The tables are not set up so absolutely everything has to be trundled from the restaurant though reception and the lounge to sit at a table in a corridor whilst families walk past with their suitcases, children, dogs and possessions heading to reception to check out. |So whilst the hotel says its pets friendly, - it is not pet inclusive. I would not recommend anyone with a dog stay there unless they are happy for the dog to remain in their room.

Partner

8/10

Excellent

27 Oct 2025

Aurelia

Great for kids, friendly staff, illogical queuing.

Lots of activities for kids, swimming pool and leisure staff were amazing. Other staff were friendly but some of the systems were silly. Seating and setting tables 1 by 1 by 1 person caused an unnecessary wait when you have already booked breakfast. One coffee machine. Queue for juice etc.
Dinner 1st night was told go to the bar ot will be fine, got there no seats, walking round and round no help, just me and my daughter, eventually another family let us sit with them, then the person bringing food i asked about sauces and he just said over there and walked away so i had to leave my 7 year old alone with strangers while i got them and when i ordered. 2nd night decided to book dinner, buffet only, buffet was terrible, pizza tasted like cardboard, eventually found something that tasted ok but not great quality for the price.
Coffee bar was brilliant. Pool was brilliant. Arcades were great. Room was basic but ok. Fun house brilliant. Closing the pool so soon after checking out was a pain but the lovely receptionist gave us passes to the fun house which was very nice. Overall a great place for a family stay and if you sort out your illogical love of queueing for dining it would be even better.

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Martyn

The rooms were very dusty, toilet was not clean on arrival, cups and spoons in the room were dirty, limited vegan options
Couldn't provide a milk alternative

Leisure Family_with_children

8/10

Excellent

26 Oct 2025

Jessica

It was a clean and nice place to stay. Very kid orientated. Everything closes early if not busy.
Room was small but nice. Needs some updates to the room as it was old looking.

6/10

Pleasant

19 Oct 2025

Harry

Staff were helpful, however on arrival the car parks were full including the overflow.
The room was clean enough but definitely dated. Tv only had two channels available. Bed was ok.
Won’t come use this place again. This place is good for family’s or very young couples but not for us.

Partner

4/10

Poor

19 Oct 2025

sam

It was not a joke

I have never stayed in a hotel which took 2.5 hours to check it. I checked in at six, by the time i managed to get aroom but the restaurant closed ! It was beyond a joke ...

Partner

6/10

Pleasant

19 Oct 2025

michael

The bed was not comfortable.
The staff always seemed to be harassed, the atmosphere in the main bar was was more like at airport departure lounge, it did not feel relaxed.

The hotel also has a no cash policy.

Friends_and_family Family

6/10

Pleasant

18 Oct 2025

John Paul

Long wait to check in, lots of trying to upsell you breakfast and dinner, lots of rules that you can’t eat and drink your own food in communal areas, staff friendly enough but lots of jobsworths. Bit of a palava getting into swimming pool.. great range of activities and things to do for kids, again some very run down, food is plentiful but not much variety. 6/10

Leisure Family

4/10

Poor

17 Oct 2025

Elaine

There check in its terrible we waited over an hour.

Leisure Family

8/10

Excellent

17 Oct 2025

Gary

Hi, stay was vary good excellent food excellent staff tasty beer, the only complaint was our bed not comfy.

Leisure Partner

8/10

Excellent

17 Oct 2025

Paul

Lovely hotel, check in took nearly an hour. Unsure why it takes so long, but everyday there were long queues of people at check in.
Food was good, room was clean and comfortable. Pool was well maintained and clean changing facilities. Staff were lovely who we came across. They just seemed short staffed in areas of hotel which let hotel down a bit as long wait times at times for food, drinks etc, due to only one staff member being on bar etc. lovely hotel overall, would visit again, just what you needed as a family.

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

Alan

2 night stay

Queue to check in was ridiculous even though they ask you to check in online 2 days before arriving. Stayed in a 2 double bed room in the main part of hotel, was very clean. The beds and pillows aren’t very comfy so didn’t sleep well. The facilities are great for kids. My son loved the soft play and mini golf.

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Erin

Helpful, friendly staff and great facilities

Friends_and_family Family

8/10

Excellent

10 Oct 2025

Ross

Breakfast was good, pizza in the wood shed was good, tenants lager was flat but the porretti was nice. Rooms are needing a freshen up but overall the hotels nice overall. The girls in the fun house were great with our little girl.

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

William

Reasonable price for modern hotel with lots of amenities.

Leisure Partner