Name: Village Hotel Swindon
Address: Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DW, GB

8/10

Excellent

01 Aug 2026

Morag

Great hotel only thing I have to criticise is the pool size

10/10

Exceptional

30 Jul 2026

Sam

Plenty of parking, friendly staff, brilliant location, nice rooms and brilliant amenities. Only small issue was the car park beside attracts silly kids with loud exhausts into the evening… but nothing a closed window didn’t solve.

10/10

Exceptional

28 Jul 2026

Antonio

Must visit

10/10

Exceptional

26 Jul 2026

Verified traveler

This hotel was clean comfortable bed and large room great breakfast,and free parking.

6/10

Pleasant

24 Jul 2026

Judith

The room was clean but poor lighting and very outdated but I understand renovations are in place at the moment. Parking very good as was the breakfast. We have stayed here a lot on the way to our daughter in Wales and always been happy with things but definitely now time for an update in decor. Would still stay here in the future.

10/10

Exceptional

19 Jul 2026

Nicholas

The pool is not for swimming, the shape makes it almost impossible. Don’t book if your looking to do lane swimming.

Self

10/10

Exceptional

17 Jul 2026

ethan

lovely little location for what we wanted

Partner

4/10

Poor

16 Jul 2026

AVIAD

No air conditioning in the rooms!!! The room was painted so to add to the heat, you sleep in a constructed... tried to get the to let me check out and get a refund but they dragged me till it was too late to find a new hotel. This is absolutely NOT a business hotel so do not even consider it!

Self

8/10

Excellent

14 Jul 2026

Amanda

Lovely hotel. Staff were very friendly & helpful. Club room was very spacious.

Partner

10/10

Exceptional

12 Jul 2026

Tara

The air con wasn’t working as they are going through a refurb so the room was unbearably hot with 3 adults in it, also there was no body wash in shower. But the hotel is lovely and we will visit again

Friends_and_family Friends

4/10

Poor

12 Jul 2026

Sarah

Breakfast

Family

10/10

Exceptional

10 Jul 2026

Ceri

Can't fault a village hotel. They're always so nice and clean. Staff always friendly and helpful.

Business

8/10

Excellent

05 Jul 2026

jeremy

Hot night with no air con unfortunately, got an upgraded room but it’s pretty tired but clean enough, would I stay there again…..not sure. Staff were very helpful.

Self

2/10

Poor

01 Jul 2026

Katharine

Awful experience staying here. It was a hot day, we were on the second floor and the room was sweltering and even though they did give us a fan, the fact that the sun was in the room all day and the windows did not open with no air con, we sweltered all night, no one slept. The red hot towel rain under the sink that my daughter kept burning her leg on also made the bathroom even hotter

Then having paid extra for breakfast, we got there and due to a lack of gas issue, they only had toast and cereal.

Never want to stay here again.

Family_with_children

6/10

Pleasant

30 Jun 2026

Michael

Room looked tiered bathroom was well clean and bar staff were rude.

Self

6/10

Pleasant

30 Jun 2026

Steven

Hotel was good value for money, but tired and the pool changing rooms were a little grubby.

Partner

6/10

Pleasant

28 Jun 2026

Steven

Good size room .baking hot no air con.the little Dyson fan good for nothing.a strong metal fan would do the trick..one night had somebody kicking and banging at the door desperate to get in scary to say the least.very easy for people just to wander around the hotel floors inebriated!! Breakfast a bit chaotic and bland.sounds a bit negative but generally good value for money oh no double glazing so road noise kept me awake.aroom away from road and no heatwave and will stay again

Self

6/10

Pleasant

26 Jun 2026

Steven

Lady at check in very rude rolling eyes etc bad first impression.the evening before the fella was very nice.very hot room even with fan. Bed comfortable .a little fridge in room would be good .during heatwave somewhere to keep things cold a must.good pool and sauna .good value for money

Self

6/10

Pleasant

26 Jun 2026

Rafal

A potentially pleasant, clean, and spacious room. Why \"potentially\"? Well, I happened to choose one of the hottest days—and surprise, no air conditioning. I thought that would be a standard feature. Breakfast was okay, though there were no baked beans, continental options, or fried eggs. The dining area itself was pleasant and clean. Due to the high temperature in the room, I had to leave as soon as possible. Apart from the lack of air conditioning, I would definitely recommend this place.

Family_with_children

2/10

Poor

26 Jun 2026

Sean

Aircon is not working in any of the rooms.

Not advertised as broken anywhere and we're in the middle of a heatwave

Self

10/10

Exceptional

08 Jun 2026

Nikolas

Very clean property, helpful staff, great pool and sauna, great stay

Business

8/10

Excellent

07 Jun 2026

Karen

It was a comfortable stay - air conditioning would have been a bonus but apart from this all good

Self

2/10

Poor

07 Jun 2026

chris

Absolutely disgusting- arrived at the room - faeces in the toilet (obviously been there a while), went to reception and was told it’s back wash from other toilets, I’m a plumbing and heating engineer and this is not clearly the case. They gave me a new room, I asked if this one would be clean, was told “ it should be”, shouldn’t you check it first ? It’ll be fine - No customer service here, find somewhere else to stay - needs knocking down

Partner

10/10

Exceptional

05 Jun 2026

David

Staff are very helpful and polite.

Room was a good size, the bed was very comfortable and parking was excellent.

Business

6/10

Pleasant

01 Jun 2026

Faynne

First of all i would like to say that the bedding was ruined on 2 singles.. Stained disgusting took photo.. Had someone to change the bedding .. None of us could sleep at night we were told then it was where the pipes were on & off all night .. Stayed here 3 times i don’t think i will be coming back .. Another hotel would have put us in another room .. The bedroom was really big .. It would be nice to have some sort of a discount ..

Family

6/10

Pleasant

01 Jun 2026

David

Hotel is very tired, badly in need of an update. Rooms have no air-conditioning, were not particularly clean and my room was missing a chair/couch - just a big space where it should have been! Bar area is OK as is the food but nothing to write home about.

Self

6/10

Pleasant

01 Jun 2026

Beverley

Room wasn’t what was ordered, a shower was requested because of physical needs of getting in and out of the bath.
Unfortunately, there’s no hand rail to help you get out. I mentioned this to a chap on reception, who just said all rooms are being upgraded, gradually. (Not exactly what I was expecting) I thought this was a health and safety issue?
Room in general was dirty and dirty, which could be seen by just glancing around the room.

Self

8/10

Excellent

30 May 2026

Paul

Nice sized room, did the job. No air con, but it wasn’t too much of an issue.

Partner

10/10

Exceptional

29 May 2026

Nidhi

Amazing experience

Family_with_children

6/10

Pleasant

27 May 2026

William

Don't be late for the breakfast you prepaid for. After 9:10 am ...otherwise there is a McDs just down the road.

Partner

10/10

Exceptional

21 May 2026

Lingam

All great. Fantastic hot and I had a very good stay.

Business

10/10

Exceptional

17 May 2026

Chrissie

Not the 1st time I've stayed in this hotel, and it never disappoints. Whether a standard room or a club one, they are always clean and comfortable. Staff are always friendly and efficient. The amenities are also fab (bar, restaurant, coffee bar, pool, sauna, etc). Across their free car park, there is lots of entertainment that u don't need to go central for (restaurants, bar, hollywood bowl, cinema). Plus 5mins walk there is an Asda shopping area incl shops and a pub. Taxi to the centre is 10 minutes and also not far from the motorway. We will be back again

8/10

Excellent

17 May 2026

Caryl

super large room as a family. Couldn’t fault it! Only giving it one less star as for the shower wasn’t great (pressure), no herbal or decaf optjons availability in room and that we felt like it needed refurbishment eg. carpets

Friends_and_family Family

6/10

Pleasant

10 May 2026

Sally

The room was clean and the bed comfortable.

However, we really didn't like the Pub and Grill - small, crowded and very noisy - the football being shown on every vertical surface was embellished with loud and annoying music. We decided to eat in our room - which had its own contribution to add.

The only way to order was via an app - which didn't work. As there are no phones in the rooms ( and no phone number provided to reach reception), I had to stand in the hallway to use one of the few phones around and order food whilst fellow guests walked past. It's a good thing I'm not self conscious!

The food itself was ok, though being lactose intolerant seriously restricted my choices ( good thing I'm not a vegan!).

Otherwise, the staff were very nice and I have no complaints on that front.

Can't comment on the pool facilities as we didn't use them (despite paying for them) but that was entirely our fault.

Partner

6/10

Pleasant

10 May 2026

Simon

Hotel staff were very helpful, the only comment I would make is the lifts were grubby and the hotel corridors were in need of decoration carpets worn and threadbare, the room was adequate and tidy and our stay was pleasant.

Family_with_children

8/10

Excellent

08 May 2026

Naomi

Overall a great stay, excellent breakfast. There were some plumbing issues in my room - it’s an older building.

10/10

Exceptional

27 Apr 2026

Jackie

I have stayed at this hotel a few times. The rooms are spacious and always very clean. I find the beds are very comfy. Always have a good night's sleep. Each time I have stayed here it has been very quiet at night, no noise from other residents which is nice.
Staff are friendly and helpful. Good facilities to use. Nice restaurant and good food.
I would highly recommend this hotel.

Self

8/10

Excellent

19 Apr 2026

Shaila

We’ve just had a fantastic stay at Village Hotel Swindon. The hotel in a

8/10

Excellent

16 Apr 2026

CRAIG

Always a good experience in a Village Hotel

Self

4/10

Poor

16 Apr 2026

Carl

Came back to my room on the Wed evening, to find feces sitting in the toilet, and the room smelling. I flushed it down, reported to reception, who just said, Yes, we have a plumbing problem. No offer of changing rooms etc. Next morning, woke up to stinking room, and more feces in the toilet. Checked out a day early because of this, advised reception, who simply said, OK.

Self

10/10

Exceptional

10 Apr 2026

Daniel

Great facilities

6/10

Pleasant

10 Apr 2026

Daryl

No decafe tea bags and i only drink decafe tea and not coffee

4/10

Poor

09 Apr 2026

Tim

Room was shabby at best. Bed was clean but floor dirty and the bathroom was disgusting. Plug didn’t drain, taps in a state, shower barely worked, blind in room broken, room so hot had to have window open (no air con). Not sure what the standard rooms were like but this was a club room!

Self

4/10

Poor

08 Apr 2026

Honie

The hotel is near alot of businesses for food, shopping, and entertainment. Yet, it is dated and the lighting is dark to not show how wore down it is. Old is not an issue but dated and rundown us different. You have to pay extra for every selling point they offer. So for aĺl that unless you're set on swimming in a busy pool etc. then not worth it. The good thing is the location and the room was not freezing like most hotels. The staff were responsive.

Business Self

8/10

Excellent

31 Mar 2026

Bharati

Big room. Friendly and helpful staff. Breakfast okay. Swimming pool and other facillities. Parking space.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Eve

Had to change from an unsuitable hotel at 23:50; staff answered & told us we’d be welcomed. Saved our sleep issue. Thank you so much!

Dates bathroom but comfortable bed & good sized room. Good value!

Partner

4/10

Poor

29 Mar 2026

Sally

The breakfast isnt worth the mobey

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Janet

Breakfast is a rip off. We were not advised at check-in that it was £5 cheaper if we paid at check-in.
Cost £17.50 each. All we wanted was cereal and a pastry. No reduced cost for continental only.
Heating not working on arrival. When queried told came on at 6pm. It didn't. Complained again and then told maintenance working on it. We were offered a portable radiator which worked short term.
Eating in bar expensive and poor value.
Parking is not easy close to entrance. Very busy.
Will not be staying again.

Partner

10/10

Exceptional

21 Mar 2026

David

It is a great hotel

10/10

Exceptional

16 Mar 2026

Christine

Check in staff excellent & lobby with Starbucks & pub very useful indeed. Room comfortable & clean with a nice view. UF there was a negative, it would be the window frames which had not been cleaned ever & were dusty to the point of mould. However, this did not detract from an overall great stay.

Partner

6/10

Pleasant

10 Mar 2026

Ian

Room ok, some dirty marks in the bathroom. A little cool in the room and couldn’t see how to change the temperature. On the plus side, room was very spacious and great coffee machine.

Self

8/10

Excellent

09 Mar 2026

Helen

Friendly staff. Good service in bar and restaurant. Only down side was that I had booked a twin room - but there was hardly any room between beds , so not really suitable for friends sharing

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Gary

Great stay as always here

Partner

10/10

Exceptional

07 Mar 2026

Gary

Stayed in a Club Room Room, Lovely room spacious will be requesting this room when we stay again.

Partner

10/10

Exceptional

01 Mar 2026

Jeorge

Good

8/10

Excellent

25 Feb 2026

Martin

Access to pool and gym should be included in price.

Self

8/10

Excellent

24 Feb 2026

Andrew

Wierd noise in room

8/10

Excellent

22 Feb 2026

Sally

Yes

Partner

10/10

Exceptional

14 Feb 2026

Mika

The room was so clean and comfortable, the staff were absolutely amazing, nice and welcoming!!

Friends_and_family Friends

4/10

Poor

14 Jan 2026

James

Dusty room and facilities. Dirt on the carpets in hallways and stairs. Poor standards in the changing room and pool area. Again poor house keeping.
The breakfast was poor. Small selection, help yourself style, the bacon and hashbrown were soggy, only a questionable scrabbled egg. Stale croissants. yuk! £12.50 for breakfast, not worth the money. I wont be returning.

Business

10/10

Exceptional

11 Jan 2026

ken

Rooms are huge tv is great. Nice bar and coffee area

Leisure Family

8/10

Excellent

09 Jan 2026

Alan

Comfortable, quiet, good value.

Partner

10/10

Exceptional

09 Jan 2026

Mishal

Good selection and staff

10/10

Exceptional

09 Jan 2026

J

Fully met our requirements

Partner

6/10

Pleasant

07 Jan 2026

Mark

Room was cold. Generally the hotel was too cold.

10/10

Exceptional

06 Jan 2026

Jo

The room was spacious and clean the staff was friendly. The hotel is in a good location with things to do nearby.

Partner

6/10

Pleasant

02 Jan 2026

michelle

It was an ok stay. Rooms were a little underwhelming, my bed was wobbly and was held up with extra wood! Had to move rooms once as toilet blocked. Staff were not the friendliest. The bar food was minimal quantities with a high price, certainly nothing special! The location was great tho and easy for what we needed it for! Warm and quiet hotel. Good price.

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Zoe

The chairs need cleaning when arrived long grey hair on the chairs and ladies period. Blood on toilet seat just need better cleansing.

Partner

4/10

Poor

30 Dec 2025

Neil

We were not advised that breakfast closed at 0900 hrs

We arrived just after 0900 to find things being cleared away etc

We had paid for breakfast via the hotels.com website and so the hotel was not able to issue a refund

In respect of the room - it was clearly thought acceptable to be offered room with a dehumidifier to try and get rid of the damp smell. We eventually were allocated another room but why was it acceptable to be allocated a damp musty room in the first place

Friends_and_family Friends

10/10

Exceptional

18 Dec 2025

Chris Olds

Verynice. However the lady on checkout was not helpful and very rude. Wouldnt help me with check out said i had to do myself, and told me my lost property had not been found even though housekeeping has found it. .this put me off ataying here again

Business

4/10

Poor

15 Dec 2025

Graham

On the Saturday where we turn up we sign in and went our room we got changed and went out for dinner when when we got back from dinner we found spiders and ladybugs and in the room and on the bed also we had a bed which was two twins beds put together we kept on falling through the bed all night and on Sunday we went to town when we got back the cleaning lady had shut how door so hard that the lock came on and we couldn’t get in the room we had to wait for one hour we told the manager that we had to get ready for a dinner we was going with family the time we got in to the room and the manager said we were going to move out and in to another room when we got in the room we got washed and changed then we got to the dinner late it was all over so we went back to the room when I got back we didn’t want to stay in the hotel any more so we just got how stuff and left I will not be staying in this hotel anymore

Leisure Partner

8/10

Excellent

15 Dec 2025

Darren

Friendly staff, lovely breakfast, decor abut dated probably needs a bit of an upgrade

8/10

Excellent

11 Dec 2025

kevin

The staff was great nothing was a problem the staff where very professional in there roles held at the he hote

Self

2/10

Poor

10 Dec 2025

Seun

I literally was checked-in and went to my room, only to discover the filthiest place I’ve ever seen, talkless of paid to stay in. I immediately vacated the room. It had stains and mould. I complained and was offered a ‘bigger’ room. I said the size wasn’t the issue and the lady Elena at the reception told me I could leave and I will be fully refunded. Only for Shaun who apparently is the manager to refund only half of my payment. I was booked to stay for 2 nights. Shaun refunded 1 night and said it’s because I refused a different room. Mind you, I travelled from far, had a restaurant reservation and elena said she can’t guarantee the cleaniliness of the other rooms. What was I to do?! I need my full refund asap! This is a fraudulent organisation if my refund is not fully processed. I spent less than 5mins in that filthy looking room. I am asthmatic and mould in a building can be very harmful to me and can kill me. So I don’t understand why this is difficult

Leisure Family

10/10

Exceptional

30 Nov 2025

Ben

Good

8/10

Excellent

30 Nov 2025

Sue

Its good sleep and problem where mirror in bedroom for hair dryer plug nothing! Also saw some carpet is mark

Friends_and_family Friends

8/10

Excellent

29 Nov 2025

Matt

A wonderful stay, with good gym and pool.

Breakfast being available from 0630 is excellent for business customers. I often find places I stay do not start breakfast until after I’ve left for work.

Business

6/10

Pleasant

24 Nov 2025

Calvin

Staff and facilities were nice, bathroom could have done with some repairs, tap was loose and tile grouting looked a bit gross. Not sure what was going on with the heating as was boiling in the room, had to have the wi does open and fan on at the end of November

8/10

Excellent

24 Nov 2025

Leigh

Very large room for the 4 of us, and plenty of space to stretch out, one of the lights were flickering, it was reported, but advised no-one would be able to look at it until the week (we stayed over the weekend). Ironing board was broken, so the room was a little tired. Overall however, we were only here for 1 night, and it served as a useful stopover mid journey, and the beds were very comfortable.

Friends_and_family Family

4/10

Poor

23 Nov 2025

Kim

Room was dirty and not properly restocked.
Walls and doors scuffed in need of repair. Bed uncomfortable and pillows lumpy.

10/10

Exceptional

22 Nov 2025

Mark

Decent food and drink, comfortable rooms with a gym and pool onsite.

Business

10/10

Exceptional

21 Nov 2025

Jane

Room lovely and warm

Friends_and_family Friends

10/10

Exceptional

20 Nov 2025

Preeti

Lovely stay. Clean room. Staff was very helpful. Very cold in the winter though even with the heating...not sure if the heating was not working in my room or not.

Partner

10/10

Exceptional

20 Nov 2025

kayleigh

Is clean and quite

Leisure Partner

10/10

Exceptional

16 Nov 2025

Barry

Checking in and out was essentially done by self-service on screens at reception, although there was a staff member there to assist.
The Club room was spacious and clean. Large bed and comfortable bed. Good sound proofing.
We were there for an organised dinner. The staff were very helpful, the food was good and the drinks at the bar were not outrageously priced. They could have stocked a (Scottish) malt whisky, but otherwise there was plenty of choice. Overall, we had a great stay.
We did not use the gym or pool, but they looked to be well maintained.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Mr Ashley

Parking was included, always a bonus

10/10

Exceptional

09 Nov 2025

Stephen

Fab room and good value to money

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Janet

The room was clean, if a bit tired in places. Mainly the paintwork in the bathroom.

The staff were really top class, very helpful and nothing was too much trouble. They were welcoming too.

10/10

Exceptional

04 Nov 2025

Robert

Great place to stay

10/10

Exceptional

26 Oct 2025

James

Excellent

Clean, spotless room. Comfy bed. Lots of pillows. Bathroom a bit dated. Big TV. Very quiet apart from cars going past. Everything you need in the room. Couldn’t fault it, would stay again

Self

8/10

Excellent

26 Oct 2025

David

Nice spacious room

Friends_and_family Friends

8/10

Excellent

25 Oct 2025

Carol

Excellent staff, very good room and on site facilities
Would stay there again

Leisure Family

6/10

Pleasant

23 Oct 2025

James

Rooms very tired looking. TV ok. Accessible room poor with very low beds. Very limited number of disabled parking spaces. Noise from bar outside space below room 186 was excessive on 2 nights till after 11pm. Stayed in other new build Village hotels which were excellent however ic this was typical of all the old de vere hotel refits then would avoid in future.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Robert

Love this hotel will visit again and would highly recommend

Leisure Self

10/10

Exceptional

13 Oct 2025

Graham

Very good hotel I will be staying there again made you feel welcome

Leisure Partner

10/10

Exceptional

13 Oct 2025

Robert

Highly recommended perfect location

Leisure Self

2/10

Poor

10 Oct 2025

Joseph

Bathroom flooded from the drain under the sink when i took the plug out of the bath

Business

8/10

Excellent

10 Oct 2025

KEVIN

Terrible pillows

This is our got to hotel in Swindon. It’s usually perfect, however, this time, the bed was awful. So hard and pillows were either too hard or lumpy. Also, the sink wouldn’t drain water away.

Partner

2/10

Poor

08 Oct 2025

Ethan

Wouldn't stay there again. Very very old, dirty and staff were rude and not helpful at all. Choose a different hotel if you can

Business

6/10

Pleasant

05 Oct 2025

Sally

The room was in poor disrepair with a light hanging off the wall. I also ordered food and it had to be refunded as it never arrived.

We also checked out really early as the people in the next room had a baby that screamed all night!

Friends_and_family Family