Name: Marsh Farm Hotel
Address: Coped Hall Wootton Bassett, Swindon, GB

4/10

Poor

31 Jul 2026

Claire

Even booked a budget hotel I'd expect a certain level of cleanliness, the room we were in was dirty, cobwebs hanging from the ceiling, the floor was grotty, bathroom door didn't shut, hole in the one wall, wallpaper peeling off ,such a shame as I can see it was once a nice place! The lady on reception however was lovely and provided us with a hairdryer, a pillow and a fan minutes after requesting them .

4/10

Poor

13 Jul 2026

Graham

Sadly this time the room left a lot to be desired.
Firstly the room was like a cauldron, with a dormer style window, that could only be open about 5 inches.
Pooped to reception as the television wasn't working, I had fried auto tune and everything (I'm no tech dummy) and no luck
I asked the guy on the desk, he tried and failed to, we did secure a fan though.
I was told that I would get a breakfast thrown in , I did mention straight away that I would be leaving before breakfast started, so I didn't get that offer in the morning

Then on to the shower, it didn't work, and even if it did the shower would be perfect for those who were 4ft 6. No water came out of the shower head so sadly another fail

I did give the hotel chance to answer these issues prior to this review, but got blanked,

So bad review time
Won't be going back

Self

10/10

Exceptional

28 Jun 2026

Jodie

Nice, helpful. Comfy beds

Partner

2/10

Poor

25 Jun 2026

Paul

Traveled down late in evening from London
Called on route around 8pm to make sure I could check in around 11pm, no body answered so I left a voice mail with my number, the time I was planning to arrive, my name, booking and a request if there is any issue with me checking in at this time, please call me so I know
NO REPLY, NO CALL BACK, NO RESPONSE

Arrived 11pm no body on site, reception closed, no bell, no contact number for out of hours by reception (another guest told me they used to have a sign with an emergency or out of hours contact on the wall but this has now been removed)

I obviously tried calling the number for the hotel, option reception 5 calls no answer, option for all other inquiries 5 calls no answer…

At no point through booking did this mention there was a closing time for checking in, no part of my itinerary email mentions this, and confirmation email from hotel did not mention this

So I spent money on your hotel and business just to spend the night in my car at the side of a road…
THANKS FOR THAT BTW

Business

6/10

Pleasant

13 Jun 2026

Paul

The bathroom was a disgrace. Grubby, poorly maintained, flooring and panels were heavily water damaged. A small leak from wash basin. Decor was grubby. The main bedroom was more like being in a hostel.

Expedia should not be including this facility!

Partner

6/10

Pleasant

11 Jun 2026

Craig

Was ok

Self

8/10

Excellent

01 Jun 2026

Graham

Friendly staff
Warm was clean, but the décor is a little tired now
Bed comfy
Shower warm 👌

Self

2/10

Poor

10 May 2026

Hamad

The worst hotel I have ever stayed in! This place is extremely run down, old and filthy. The photos on the this website must be from 50 years ago, as it looks nothing like that! The room was dirty, with cobwebs on the ceiling and windows, thick dust in the wardrobe and someones dirty used tissue still in it. Old fashioned carpet & curtains that are faded with wear and tear. The carpet was dirty with crusty stains and visible dust in the corners. The bathroom was from the 60's, peach bathroom suite with mahogany panels. There was so much limescale on the taps, they were green, with crusty marks in the sink, and in the base of the toilet that it was totally brown. The shower head over the bath had so much limescale that it just dribbled, so totally pointless. The worst part was that they never service my room in the 5 nights that I stayed there! After day 2, I went to reception and complained and asked why my room had not been cleaned, no fresh towels, no rubbish removed, no toilet roll. I also complained at how dirty my room was with cobwebs and dust.The 2 people in reception apologised and said they only clean rooms twice a week. That's disgusting! They handed me 2 toilet rolls and assured me that my room would be cleaned the next day. This never happened. In my whole stay they never cleaned my room or replaced my towels, even though I had requested it. They could not be bothered to offer any customer service. Don't waste your money staying in this horrible place, it's awful!

Self

4/10

Poor

10 May 2026

Sean

Room was basic and needed a good clean and Fresh paint. In fact the whole place needs to be modernised and freshened up entirely, continental breakfast can not replace a fry up

Self

8/10

Excellent

09 May 2026

Sophia

Very nice staff. Property in poor repair but as clean as it possibly could be.

Self

8/10

Excellent

09 May 2026

Rebecca

The room was clean and comfortable. It is a lovely hotel.

Self

4/10

Poor

03 May 2026

Helen

The property was tired, the kettle and tax didn’t work. The radiator covers were broken. Clean bedding.

Business

10/10

Exceptional

01 May 2026

Alan

I booked last minute but was then concerned by more recent reviews.

Travelling with my wife I had trepidation which proved entirely without foundation as all was absolutely fine.

From the most entirely charming lady on the reception desk to opening the room door it was immediately obvious I had by chance chosen very well.

It's a great looking old country house, lots of character. Perhaps many reviewers want perfection: personally I would suggest soaking up character.

The room warm, bathroom impeccable, all good. One to remember as far a I'm concerned.

Partner

2/10

Poor

29 Apr 2026

Stuart

Rooms were a poor standard, 240 volt cables pull too tight that coulb be a fire hazard waiting to happen.
The bath needs to be scrubbed to make it half decent and the same for the toilet that was a disgrace.

Partner

6/10

Pleasant

17 Apr 2026

Archie

Bed was comfy,unfortunately woken at 2.30am by an argument outside my door,with lots of shouting, threats and swearing. Room was ok,limescale around shower and crack in the bath. No signal on the TV. Breakfast was ok.

Self

6/10

Pleasant

25 Mar 2026

Gareth

It was clean enough and the bed was comfortable but the hotel needs a bit of TLC to bring it back to how it used to be

2/10

Poor

03 Jan 2026

Pat

The room was very neglected and obviously hadn't been properly cleaned ie dirty window ledges, dust everywhere, bare repairs in the bathroom, remote control needed new batteries, frayed carpet into bathroom - the rooms were nothing like advertised on website and are certainly not worth the £492 we paid for the five nights we were there - only worth at least half of that. I am emailing expedia separately with complaint. We learnt there were only 4 members of staff looking after the hotel and was due to be sold sometime in January. The bar/restaurant did not appear to be open and customers few and far between.

Leisure Family

2/10

Poor

25 Nov 2025

Julie

The place was terrible run down and not loved nothing worked in the room there was toilet roll stick in the peep hole in the door the room was shabby no food was being served when it was advertised as being served. Don’t bother staying here

Business

10/10

Exceptional

21 Oct 2025

Darko

Cheap and decent accommodation

2/10

Poor

13 Oct 2025

peter

As soon as we drove into the property it looked run down/closed. We saw the lady in the very warm reception who checked our names and gave us a key to one of the outside buildings. While we were walking to there we said to each other what have we done. Entering the room it just smelt old and musty. Layers of dust, cobwebs, dead spiders, bottle tops in the wardrobe and cold. The radiator in the bedroom had the control missing. The bathroom had one but still didnt work. The vanity unit/kettle area was clean and so was the kettle. The bed top sheets were clean.
This place needs abit of money spending on it and a decent cleaner and it could be nice. Such a shame.
Photos in the advert very misleading.

Partner

4/10

Poor

10 Sep 2025

miss

Floor hadn't been hoovered, bits everywhere, skirting needed dusting, full of cobwebs in corners

Friends_and_family Family

2/10

Poor

10 Sep 2025

Martin

Miss advertised

Miss advertised, i was meant to stay in an executive room, it was dirty, smelly and very dated.

Business

4/10

Poor

31 Aug 2025

Stephen

This property was not as expected. Their own website was outdated with pictures from years ago. The property itself was run down and overall cleanliness was poor.
The room itself was adequate but cleanliness was a factor, dirty mirrors, sink not properly cleaned dust on cupboards and ledges.
It seems that the owners are not investing and letting ot run down.

Leisure Partner

4/10

Poor

20 Aug 2025

Judith

First room I was offered was stifling and dirty , second room slightly better but again dirty and security lock on window broken as it was ground floor this is unsafe. Man on reception had appalling body odour

Leisure

8/10

Excellent

18 Aug 2025

Aimee

Comfy two night stay,

Had everything I needed for a two night solo stay. Due to hot weather they'd made sure there was a fan in the room as well. Good size car park, a little run down but nothing a lick of paint or replacing a missing bathroom tile won't fit. Had USB plugs in the room as well so that was an added bonus

Self

10/10

Exceptional

16 Dec 2024

karen

I was In the old part and it needs updating badly. Excited when I saw a spa bath in my room but bath was worn around the plug area and not appealing so wasted. Toilet was stained with brown as old. Taps on sink worn and spun round a lot before water came out.

Leisure Self

6/10

Pleasant

14 Dec 2024

Roger

Cheap and cheerful

A good value hotel but in need of further upgrade. The stair carpet was frayed and the paint work was very shoddy. Having said that the room was clean and the bed was very comfortably. The breakfast was excellent.

Partner

6/10

Pleasant

07 Dec 2024

Michael

Good size room, clean bed linen and towels but the room is looking worn. Stained bath and broken tap. Tv remote didn’t work.
Got the feeling it’s all about the restaurant and not the accommodation.

Leisure Self

8/10

Excellent

26 Nov 2024

John

Base for family visit

Friendly and efficient welcome at reception. Shown to the room (room 11) which was in one of the external buildings. Clean, tidy with a comfortable bed. Good space and we both had good nights sleep despite the best efforts of Storm Bert. Really enjoyed the stay.

Partner

6/10

Pleasant

24 Nov 2024

Verified traveler

Not like the photos

We booked a bigger room and the photos looked good. We arrived at 15:30 and were shown to the room, it was a large room with a 4 poster bed and looked a good size, but the room had towels scattered over the floor and had not been made ready, we were shown to another room which was very shabby and the radiator did not work, and the room had a small oil filled heater, the shower head, and ceiling light looked like they had not been cleaned or maintained for many months, we said we wern't happy by this stage, so we were shown to the refurbished rooms, but the double room was very small, it was warm and better maintained, but there was a chair but no room for a small table to fit my laptop on to catch up on some work, so i had to balance it on the ironing board in the tiny room, we have now cancelled the December stay, as i asked about a refund for the larger room we paid for but the excuse was you were upgraded to a better room! All the outside of the property looked unloved and shabby, we would not stay here ever again.

Partner

10/10

Exceptional

20 Nov 2024

Dilshat

Thank you very much. I liked everything very much. Next time I will definitely take this hotel.

Business_and_leisure Self

8/10

Excellent

18 Nov 2024

Daniel

Good environment

Leisure Partner

6/10

Pleasant

17 Nov 2024

Victoria

Ok for us.

It's a sad run down hotel, I believe they are trying to renovate. The staff are lovely though. Our room was fine for us. But we had to use plug in heaters to warm the room as radiators weren't working. The bed was comfortable and slept ok.
Wasn't sure if they did breakfast or meals. Nothing was mentioned and we didn't ask.

Partner

8/10

Excellent

10 Nov 2024

Janet

Good value comfortable stay

Hotel was nice but tired. Room was huge plenty of room for us. Very clean and tea/coffee and biscuits appreciated (more milk needed)

Partner

6/10

Pleasant

07 Nov 2024

Gordon

Lovely setting Lack of reception staff Light fittings in Glass room full of cobwebs

Leisure Partner

10/10

Exceptional

01 Nov 2024

Daniel

My first choice ever

8/10

Excellent

27 Oct 2024

Anthony

Staff we nice ...English language litle struggle atvtimes but frendly

Leisure Family

10/10

Exceptional

19 Oct 2024

Brenda

Absolutely amazing room & bathroom. This was our second stay and we will definitely be going back. Beautiful room, kind, friendly staff. Loved it. Cannot recommend highly enough.

Leisure Partner

4/10

Poor

06 Oct 2024

Timothy

Lack of Equipment

The room was comfortable but got a poor rating for the following reasons. The shower support bracket was at about 4 feet high which made showering difficult. No toilet roll holder, just a couple of rolls piled up on the cupboard. There was no bedside lighting despite at least one socket avaible. Only one main light with the only switch by the door which meant trips to and fro in the dark. Last 2 problems not acceptable in any hotel room. Lastly access only via a narrow spiral staircase. I would not like to have tried this with a suitcase. If I return I will be asking for a room in the annex which, from memory, was much better.

Self

10/10

Exceptional

02 Oct 2024

Judy

Thank you all good for me, lovely room, four poster bed!! nice bathroom, comfy and good bed - ,convenient place to stay not far from M4 and Swindon.
Safe parking which is always one of my main concerns and priorities!
Didn’t eat breakfast

Friends_and_family Family

8/10

Excellent

27 Sep 2024

Trevor

The room was very spacious, with a large comfortable bed, walk in wardrobe area and a large en-suite with an enormous bath and separate shower.
There was a kettle and choice of teas and coffee, although no biscuits or snacks or bottles of water.
We were however given complimentary water to take back to the room when we asked at the bar.
The restaurant was well laid out with enough space between the tables.
The food was exceptionally good, freshly cooked to order, piping hot and deliciously tasty and yet amazingly good value for money.
Well done.

Leisure Partner

8/10

Excellent

27 Sep 2024

Anne

Good location Room a little bit dated but clean and comfortable

Leisure Self

8/10

Excellent

19 Sep 2024

Thomas

Arrived late after long journey. Receptionist was very helpful and even got me a sandwich even though the kitchens were closed. Great service.

Business

10/10

Exceptional

15 Sep 2024

Kim

A pleasant nights stay and the room was lovely for the price

Leisure Self

10/10

Exceptional

15 Sep 2024

Daniel

Visiting again soon
Quiet and beautiful place

Leisure Friends

2/10

Poor

14 Sep 2024

Hayley

Absolutely avoid at all costs ....dirty outdated rooms with dead flys in bed stains on bedding and umsure if the bedding had actually been changed
Old furniture dumped in the car park overflow

Business

10/10

Exceptional

12 Sep 2024

Simon

An enjoyable stay with easy access to our room. A good breakfast plenty of choice.

Partner

6/10

Pleasant

12 Sep 2024

robin

Didnt like the cold breakfast. Didnt like cobwebs and spiders in the room. Didnt like the pillows too flat. Liked the newness of the room.

Leisure Partner

8/10

Excellent

09 Sep 2024

Jeffrey

Lack of usb charging

Leisure Self

8/10

Excellent

06 Sep 2024

Neville

Good size and well set out room.
Very inviting hotel

Leisure Partner

8/10

Excellent

04 Sep 2024

David

Room was bigger than I was expecting with a full-size bathroom. Very comfy bed with fresh linen and towels. Staff were friendly and attentive. Restaurant provided prompt service and (I pushed the boat out) the steak was honestly the best I’ve had anywhere (including upmarket restaurants).

Leisure Self

6/10

Pleasant

01 Sep 2024

Andrew

Ok was cheap but this place is in need of some work. No mirror in bathroom, shower head at about 3ft 6in high, little hot water at 9am so couldn't really have a shower, duvet cover with a rip, loud gurgling noises from the bath.
Ive been here 2x before and had none of these issues. Please do the refurb

Leisure Self

8/10

Excellent

01 Sep 2024

Judy

A warm welcome, my room was quiet and clean with a lovely view over farmland. The bed was exceptionally comfortable and I appreciated the generous tea and coffee tray with Biscoff biscuits. My only complaint is that the shower was very weak, possibly due to low water pressure. However my stay was still great value for money, particularly over a weekend.

Leisure Self

8/10

Excellent

22 Aug 2024

Keith

Nice independent hotel, just off the M4

Very nice independent hotel. I only stayed one night and just stayed in my room so can't comment but on public areas or food etc, but the room was comfortable, (with iron/ironing board & hairdryer. TV was a little small compared to many in rooms these days but perfectly adequate. Pleasant staff, easy check-in

Business Self

10/10

Exceptional

22 Aug 2024

Brenda

Lovely big room, nice bathroom. Will definitely book again.

Leisure Partner

10/10

Exceptional

21 Aug 2024

david

Staff are really nice

Business Self

8/10

Excellent

21 Aug 2024

Christina

Room was very clean but unfortunately the shower did not work.
Good value for money though

Leisure Self

8/10

Excellent

21 Aug 2024

Paul

Room was clean, staff friendly and polite.
The only thing I didn't like was the shower there was hardly any water coming out, either the head needs descaling or there's not enough power in thw water pump, and the TV was unwatchable it didn't matter how many times I returned it the picture wasn't good, signal was rubbish, I've taken videos of shower and TV, but can't find anywhere to upload on here

Business Self

2/10

Poor

11 Aug 2024

James

The toilet & shower room was dingy the wash hand basin waste was blocked & the water took an age to drain & the mixer taps were loose & swiveld round the window in the main room was very much in need of clean & freshening up with a coat of paint the bed was comfy & there were plenty of towels the staff were friendly but really this hotel could be lovely with a makeover I wish them the best in a hiring this

10/10

Exceptional

04 Aug 2024

Sharon

ROOM 19. It was rather cramped due to large dressing table.Could not pull chair out as it was so close to bed Tv remote not working. Its also card only in bar area.
Posative room lovley and quiet.

Business_and_leisure Partner

8/10

Excellent

04 Aug 2024

Verified traveler

A good stay for the price

Good for the price - affordable, clean and functional. Happy that I got what I paid for.

Self

2/10

Poor

28 Jul 2024

Bharat

Old, tired dirty room with shower facilities that do not work

Leisure Self

6/10

Pleasant

26 Jul 2024

Emma

Carpet had not been hoovered, lots of dust and dirty surfaces.

10/10

Exceptional

24 Jul 2024

David

An excellent four nights stay for me whilst I visited the Royal International Air Tattoo at relatively nearby RAF Fairford. I was well received, allocated a nice comfortable room and enjoyed an excellent breakfast. An evening meal of curry choice was delicious.
Parking was simple and convenient - I would not hesitate to return.

Leisure Self

6/10

Pleasant

15 Jul 2024

J

Very tired , poor condition.

Hotel in a very tired condition. Very small double room . Poor shower pressure. Birds in roof.

Friends_and_family Friends

6/10

Pleasant

14 Jul 2024

Verified traveler

Room fine, service less so

Was calling for days to ask a question about the room, eventually someone answered. When I arrived to check in, nobody at reception. The number left to call was a mobile which was ringing on the reception desk. Waited ages with other people too for any kind of service.

Self

4/10

Poor

12 Jul 2024

John Kieran

Poor standard overall. A child was in charge of the bar and restaurant. Food very badis and lacking imagination. Mattress hard and uncomfortable. Room unbearably warm but duvet on the bad was suitable for Arctic camping. Cheap fake coffee in the restaurant for breakfast. I wont be back.

Business Self

2/10

Poor

07 Jul 2024

Angela

There was no sockets and my husband has severe copd so he has a mask to wear at night it was lucky we had a spare extension lead . but they did have a extension lead just on floor underneath kettle , if any water from kettle spilled I’m sure it would have gone bang , we had window open as hot and about 1-1.30 in morning there was a group of people not sure staff or patrons talking and laughing loudly , I know sometimes you get that but this went on for over half hour so u had to shut windows , toilet blocked easy and no toilet brush available
Bed was very comfy and pillows lively and soft , asked for extra pillows and was no problem

Leisure Partner

8/10

Excellent

05 Jul 2024

Peter

Good location

Is what it says

Business

8/10

Excellent

05 Jul 2024

Inge

The staff was exceptionally helpful, efficient and friendly.
We had a very comfortable stay.

Leisure Family

6/10

Pleasant

04 Jul 2024

Peter

All good. Will stay again.

An OK hotel. Staff and management make an effort. The room was clean and well enough appointed. Some of the maintenance in the room was below par but it only had visual effects and did not impact in any meaningful way. TV reception was essentially BBC only, and there's no other entertainment around. The area and town is not appealing. I didn't eat but the bar has a reasonable choice of drinks at normal hotel prices. I would stay again if passing through the area.

Self

4/10

Poor

29 Jun 2024

Martin

The hotel is very nice, very clean. However, i was disappointed that our bed was 2 single beds pushed together. It was uncomfortable and the matrresses were singles and could feel the edges in the middle. The fire alarm kept going off, but no one was informing us what was happening.

Leisure Partner

8/10

Excellent

24 Jun 2024

Peter

Staff fantastic food glorious room adequate but mega warm @ night

Leisure Self

8/10

Excellent

20 Jun 2024

Ashley

Nice enough hotel, did not get time to eat/drink,sadly. the bar was closed when I returned to the hotel at 2240.

The room was fine, very comfortable bed, but the shower in room 22 was awful! Hardly any water flow at all.

Business

6/10

Pleasant

18 Jun 2024

steve

Nice rooms

Business Friends

10/10

Exceptional

17 Jun 2024

david

Great bath with your warm welcome and friendly service

Self

8/10

Excellent

15 Jun 2024

Sally

Good value for a one night stop, not longer

Staff were really friendly, it was a beautiful setting.

The rooms was comfortable and quiet, however it would have been useful to have something in the room with the wifi code on it.
The route through to the room was grubby and also the entrance door was not closed and there were gaps in it.

The conservatory and bar area were lovely but it felt a little unloved.

The food did the job but was nothing wonderful and the morning eggs were horrible.

It provided clean, comfortable bed and at good value which is what I needed. However, given the space this place could be incredible with a little more care.

Self

10/10

Exceptional

08 Jun 2024

Kelly

Lovely

Leisure Self

4/10

Poor

06 Jun 2024

Holly

Wouldn’t recommend

Initially arriving at the hotel the exterior looks lovely, as soon as we walked through the front doors another couple were complaining about the cleanliness of their room. We had to walk past smelly bins and smelly drains to get to our room. The room was dated, towels had black marks on, carpet was stained and dirty, the bathroom needs ripping out, not even any hand soap in the bathroom to wash your hands, tv had no remote and no arial. We thought we would give it the benefit of the doubt but as we walked out of the building our room was in, the drain covers were off and there was excrement floating at the top, which is absolutely not what you want to see on your way to eat a meal. The staff apologized and explained they were trying to resolve the situation as there was a drain blockage. There was no management on the site and was left to the staff to solve these issues, a professional company should have been called out or customers moved to another area. There was also dirty, wet toilet paper spread around the drain site. The whole hotel seemed to be left to the young lady on reception and the young lad in the restaurant to run, which is massively unfair on them. Many people were complaining about the poor quality of food and high prices. We were refunded without question when we checked out. The two members of staff that were there were absolutely lovely, it’s such a shame they were left with no help and had to deal with the brunt of everyone complaining. Would not return

Partner

8/10

Excellent

04 Jun 2024

david

Very friendly

Business Self

10/10

Exceptional

17 May 2024

Nicholas

Great hotel

Exactly what I needed, a comfortable room, in a good location. Staff very friendly, safe secure parking and well equipped room

Self

10/10

Exceptional

09 May 2024

Cameron

Stay here, you won't regret it.

We stayed here as we wanted a night away and judging from the reviews decided to give it a try. On checking in to our room the radiator was on and the room was very hot. However we went to the restaurant for food and spoke to LYNO the manager there. He checked the radiator and unfortunately it was faulty.

He moved us room and for the inconvenience gave us an upgraded room which was perfect really made our night even more special and enjoyable.

The food was wonderful, a great vibe in the restaurant, the waiter was lovely and a really helpful cheerful bloke.

Then we sat outside for a bit drinking wine in the scenic area.

Would 100% recommend here and would to stay here gain.

Partner

8/10

Excellent

06 May 2024

John

Nice area, plenty parking,clean room

Leisure Self

4/10

Poor

03 May 2024

Livvy

I would not stay at property again reason being, i paid for a executive room but, although was newly built the bathroom floor was black , the taps leaked when the shower was on, there were ants in the bedroom and on the bed , spiders in the bathroom and was definitely not a king size bed but two singles put togeather. And the noise from next door may as well of been in our room .

Leisure Partner

10/10

Exceptional

03 May 2024

Garry

Nice and quiet, for a peaceful nights rest

Leisure Self

6/10

Pleasant

27 Apr 2024

Deirdre

The room was hot and couldn’t be controlled although staff showed concern. The net curtains were ragged and well past their best. Wallpaper peeling. Only 3 pillows. The window cills were badly needing attention. I was afraid to try the spa bath as the controls didn’t look safe.
But the price was very fair and staff were friendly
One of the benches in the garden was missing a leg and my friend nearly fell off

Leisure Friends

8/10

Excellent

24 Apr 2024

Richard

Pleasant stay

Stay was pleasant. I would have liked an easy chair in the room rather than a 'pouffe'. Bedside lamps were dusty. One ceiling bulb was out and another gave off a very low light when room completely dark; even so it was not a problem although it could be an indication of an electrical problem.

Self

8/10

Excellent

23 Apr 2024

Gareth

Needs improvement

Hotel very tired, young girl behind bar was great, but had too much to do, juggling different jobs.
Rest of the staff were pretty useless, food was forgettable, bland from a tin.

Business

8/10

Excellent

22 Apr 2024

Verified traveler

Needs a renovation

Bathroom fittings and light from sometime in the 70s. Just sad really, because the comfort was very satisfactory.

Business

8/10

Excellent

21 Apr 2024

Graham

Long weekend

Overall stay was good, staff were excellent. Shower head did not work properly but was quickly replaced. Shelf in wardrobe was filthy. Sewage pit alarm was going off outside but more importantly lid was left open waiting for engineer as it was weekend, hazardous, anyone could have fallen in.

Partner

4/10

Poor

17 Apr 2024

Verified traveler

Bathroom had not been cleaned. Toothpaste marks in the sink. Cobwebs on the shower head. Soap/shower gel dispenser broken and empty

4/10

Poor

10 Apr 2024

Jason

Appalling

Definitely wasn't the 4 stars as advertised, wasn't cleaned properly, there were hairs in the shower. Only 3 tv channels worked out of over 100. Woman booked us in didn't understand basic English, no breakfast included and wanted over a tenner per person. Window was either fully open or fully closed, the heating was on full with no control.The complaint list goes on and on. Wouldn't waste over 80 quid. Definitely won't rebook here.

Friends_and_family Family

10/10

Exceptional

03 Apr 2024

Paul

local

Business Self

6/10

Pleasant

02 Apr 2024

Ralph

Staff were really lovely but dinner was not what was expected, well below. Breakfast was poor at the best. Sausages were solid and hard and everything else was the same. Sorry for the poor comment but that's what we felt

2/10

Poor

21 Feb 2024

Sylvia

How NOT to treat your guests.

I have stayed at this hotel previously. My stay this time was nothing like last time. Chalk and cheese! The place is undergoing works , there was no heating and no hot water. I was told by reception it would be on 'in an hour'. An hours passed and no news. As it was 5pm I had been prepared to wait. 6.30 arrived and still no hot water. At reception the young woman with poor english was left to hold the fort!
Needless to say another time estimated to be 11pm was given. The following morning still no hot water.

No management to tackle just the breakfast staff.

Very, very poor. The only good thing an electric heater had been switch on i. My room prior to my arrival.

Self

2/10

Poor

28 Jan 2024

Verified traveler

Awful

Hotel looked derelict when arrived. Went into be told renovating (nothing on any website to say this when we booked, no one called after booking to say they would be renovating. Your website now says should be finished by 21st) Nowhere near finished. Bar was closed and told we couldn’t book into the restaurant as the chef had taken the night off!?!?! Told no management would be on site till 2.30pm, he basically wasn’t interested and told me another manager would be available to speak with me before breakfast, only to be told they again wouldn’t be in again till 2.30. Cobweb’s around the legs of the dining table and underneath the seats. Footprints on the seats. Rooms were clean but heating on full blast to the point of making people feel sick and unable to sleep, no means of turning it down, told this was another issue that was being looked into. Whole place looked like a building site!! Offered £32 compensation for a party of 6!!!

Friends_and_family Family

10/10

Exceptional

17 Dec 2023

Ryan

Nice rustic feel

Leisure

6/10

Pleasant

03 Dec 2023

Sharon

When we we arrived we were given upstairs room. Due to health issues no good. We booked paid for Delux / Superior room because of extra big bed as other half 6ft 7 and extra leg room required. We were given a different room not a problem apart from small bed.Room 10. One of us has not had much sleep because other could not get comfortable due to feet hanging off bed!!!. Very short staffed. Getting served at bar was not a easy task lol. ON the plus side The housekeeping staff afe amazing went above and beyond. Room spotless and becaue it had been set up for 1 person they were very quick to supply extra towels tea coffee milk. The young girl Gemma who hosted breakfast was very professional nothing was to much trouble made sure everyone was happy with there breakfast and had received everything they required. We shall be back again next year hopefully in right room. Regards Sharon milligan

Business_and_leisure Partner

6/10

Pleasant

22 Nov 2023

Bradley

Nice staff, was very quiet, no one there!
Lovely room, though TV not working, could do with some updating

Business

8/10

Excellent

19 Nov 2023

Ann

A friendly stopover

All the staff were friendly and extremely helpful. We had opted for a cheaper room so didn’t have double glazed windows and a few extra comforts. The hotel is a short walk to an excellent pub for dinner. Breakfast was exactly what we asked for and was very tasty. On the whole we were pleased with this accommodation.

Partner