Orchard Hotel

10/10

Exceptional

09 Mar 2026

Edward

C

10/10

Exceptional

07 Mar 2026

Peter

A modern hotel close to retail and public transport. Staff are helpful. Good facilities in the hotel itself.

Business

10/10

Exceptional

01 Mar 2026

Alan

Lovely hotel friendly staff, ideal base for trips, worth booking executive lounge for food and drink, clean hotel nice rooms

Partner

8/10

Excellent

26 Feb 2026

imad

Clean room and good service. Unreasonable delay at reception desk on arrival and departure due to shortage of staff at front desk

10/10

Exceptional

26 Feb 2026

Francis

Staff was great specially Rose from the front desk who was super helpful.

8/10

Excellent

22 Feb 2026

Carsten

Room was clean, however colours dark/dark red, the Down lights very dim, bathroom dark tiles, poor lighting, makeup mirror in build light not working, had to call electrician to sort it out, to small for a couple of suitcases.

Partner

10/10

Exceptional

21 Feb 2026

Julie

Great location, a lovely pool and quiet rooms.

Partner

2/10

Poor

14 Feb 2026

Krisztina

We are extremely disappointed with how we were treated at the Orchard Hotel Singapore. Two separate Premier King room bookings were made: a one-night stay followed by a 3-night stay (4 consecutive nights). Upon arrival we were told there was no room for us and the hotel would send us to their sister hotel far from our preferred area (the M hotel). The front desk clerk made it sound like there was a problem with the rooms and they were unavailable for occupancy. We had to fight to get a room at the hotel. After a very long time (about 40 minutes at 3 am after a very long fight), it turned out that they gave our room away and just did not want to upgrade us to another room. This was totally unacceptable under any circumstance! In addition, the premier room we booked for the 3-night stay included breakfast, but we were told we would be charged for it. We feel we should be compensated at the very least for the breakfasts we did not receive.

Partner

10/10

Exceptional

10 Feb 2026

Stephan

courteous staff, great location, close to everything, excellent restaurant

Business_and_leisure Partner

6/10

Pleasant

08 Feb 2026

Edward

Aircon was leaking which we informed front desk of. They said they would send someone to fix it, but yesterday it was raining - that’s how much water came out of it. Also, there is a lot of frozen images when watching the TV

Partner

6/10

Pleasant

05 Feb 2026

Mark

I had upgraded to signature suites for my 3 night stay on check in, unfortunately the room I was in was in need of attention and was lacking in maintaince. I would not recommend upgrading to the

6/10

Pleasant

29 Jan 2026

Hsiujou

Room is quite old, with the price I am paying I would expect more than this. Staff are friendly.

Leisure Family_with_children

2/10

Poor

28 Jan 2026

Julie

The airline changed our flight and we canceled a hotel and you failed to give us a refund. You denied us which it was out of our control, very unprofessional on your part.

Business_and_leisure Family

6/10

Pleasant

25 Jan 2026

ALYSSA

Check-in : There were some groups arriving for check-in and some individual travellers like myself. There was no queue indication which makes difficult to know which counter. Informed the front staff and she agreed will guide the travellers for check-in. The next day when I came back to hotel during evening time, I still see the same scene.
Room : The room shower gives loud sound when turning to adjust the temperature.

Business Partner

10/10

Exceptional

19 Jan 2026

Anthony Paul

Great location and great service throughout

Leisure Partner

6/10

Pleasant

18 Jan 2026

Shuvendu K

There was no dinner option at the hotel at 9.30pm. with kids, we needed a place nearby

Leisure

10/10

Exceptional

18 Jan 2026

Eric

We stayed on the 18th floor which has a beautiful 24 hour library. The room was beautiful.

10/10

Exceptional

12 Jan 2026

Merry

Great location, good breakfast, helpful staff and great service

Friends_and_family Family

8/10

Excellent

05 Jan 2026

William

We stayed at the 17flr, which is a Signature floor and we love the theme particularly the room and corridor decors. Rooms were always clean whenever we cone back from outside the hotel. The lobby always smells nice. Enjoyed using the tea and coffee maker every morning, so convenient.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Cheryl

Rooms were cleaned but not till very late early evening. Room was not well equiped for boiling kettle. Only power was on the floor in an inconvenient spot. Luggage rack was broken. Telephone didn’t work. Hot water not always available at night for showers. Internet intermittent and not available at all New Year’s Eve. No info in the room with regard the hotel or surroundings. I’ve stayed here many times previously and disappointed this time.

Friends_and_family Friends

10/10

Exceptional

02 Jan 2026

Betty

Really enjoyed my stay.

Leisure Self

8/10

Excellent

02 Jan 2026

imad

Clean room and service . Just reception would not allow check-out time till 1pm . Insisted for check out time at 12 noon

8/10

Excellent

02 Jan 2026

Allan

Front desk receptionist Rose was very accommodating including the other staff at the lobby. Assistant restaurant manager Tina Soh gave us a 4 star service including the rest of her crew. My family enjoyed our vacation stay in Orchard Hotel.

Friends_and_family Family

2/10

Poor

29 Dec 2025

Puspanathan

- I felt taken back when I was warned that driving licence will be accepted as a one-time and next time only IC will be accepted. I had always used my licence at Orchard hotel as my ID and a policy change could be told nicely and not a warning.
The couple next to be who was checking also went thru an ordeal and it was very irritating to hear counter staff nagging about ID matter.
- The shower mixer made very loud horning noises. It was deafening.
- Breakfast was overcrowded and with long queue. Some families had to be moved to another location where they had to walk a distance to collect food across the hotel lobby. Simply disappointing to see this from Orchard Hotel.
- Due to waiting time at breakfast, we did not get much time to pack. We requested a one hour later check-out over the phone to 12pm but was promptly rejected. I was boiling and to go down directly to the reception to request and was given the late checkout without any question asked.
Overall, this was a worst stay ever at orchard hotel. I always insisted on staying and always recommend my overseas customer to use this hotel. After this experience I am never going to use Orchard hotel again. I would recommend rendezvous hotel opposite.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Nader

The staff in the reception are excellent

Leisure Family

10/10

Exceptional

09 Dec 2025

Robert

Well appointed room. Excellent front desk staff. Amazing breakfast. Will make this my place to stay when doing business near Orchard Road!

Business Self

10/10

Exceptional

30 Nov 2025

Mikel

Staff

Friends_and_family Family

8/10

Excellent

28 Nov 2025

JENHSIAN

Great location, nice breakfast, except bakery needs to improve . Nice bath room except faucet .

6/10

Pleasant

28 Nov 2025

Mhar

too expensive

Leisure Friends

10/10

Exceptional

25 Nov 2025

Jason

Staff were super helpful and very professional

8/10

Excellent

25 Nov 2025

Knut Inge

The room was clean and cold enough.
The breakfast, I find it annoying that the hotel do not provide Pork Bacon for breakfast, Turkey bacon is not a good substitute as it has nothing to do with bacon, if it is done in respect for the Muslims then where is the respect for guests from the western world ?

Business

10/10

Exceptional

23 Nov 2025

Catherine

Staff was very polite, helpful and professional. Loved the beautiful Christmas decorations.
The lighting in the room is very dim, except for the bathroom. Overall, I enjoyed my return stay at the Orchard. It was 9 years since I last stayed there, but I look forward to my next stay. Please provide more lighting.

Leisure Self

8/10

Excellent

19 Nov 2025

wing

Good

10/10

Exceptional

18 Nov 2025

Samuel

This is a great hotel in Singapore! Superbly located on Orchard Rd -- close to everything --- hotel is spotless, service is excellent -- the breakfast is wonderful as well. Cannot recommend it highly enough ......

Partner

6/10

Pleasant

17 Nov 2025

Heidi

At arrival there was a grumpy non engaging staff member and I didnt fell valued as guest. The room was ok but TV cut out frequently with extended pauses likely bad internet connection. Overall I would have been satisfied if your staff member at checkin would have made an effort.

Business

10/10

Exceptional

15 Nov 2025

Samuel

A superbly located and presented Singapore Hotel --- our room was spotless -- the hotel foyer was not only spotless, it was sparkling and super clean. Hotel staff were attentive and effective. Th breakfast buffet was excellent. Check in and out was quick and easy, lifts were close to the lobby and the lift wait times were minimal.

Friends_and_family Friends

8/10

Excellent

13 Nov 2025

Michael

Very strange Checking in. I had early checkin hotel approval (from 8am) prior to my arrival, however no room was available. A good news that receptionist provided an upgraded room.
I also asked receptionist to assist me with dental appointment as I experienced some problem with my tooth during my flight to Singapore, she advised that she will come back to me, however she never did. I asked other person who managed my suitcase and I received a great service- thank you to him.
Otherwise I I had a great time

Self

10/10

Exceptional

12 Nov 2025

Shiela

nice location

10/10

Exceptional

12 Nov 2025

Roger

Clean room, friendly staff

Partner

10/10

Exceptional

09 Nov 2025

Apurva

Yes. Room was excellent.

10/10

Exceptional

08 Oct 2025

Firdaus

Everything was really good, great experience,

Leisure Family

10/10

Exceptional

07 Oct 2025

Cathy

Naveen cleaned my room and had to work around me whilst I had to work. He was not phased by my presence and just carried on with cleaning and tidying up. A good worker too.
Everyone has been super friendly and welcoming.

Leisure Family

10/10

Exceptional

07 Oct 2025

VIVIAN PAULL

All the staff were really fantastic from check in,the room service team and the restaurant breakfast staff

Leisure Self

8/10

Excellent

07 Oct 2025

James

Room tariff was reasonable compared with others on F1 race week

Leisure Self

2/10

Poor

06 Oct 2025

Huy Quoc

Your Expedia team need to validate the 5 stars status again. This is an acceptable. I feel like it’s less than a 3 star hotel. Sorry, don’t want to be mean but very disappointed at the rating.

Leisure Family

6/10

Pleasant

06 Oct 2025

Chen Vui

For a busy period with the f1 in town there is an extreme lack of front office staff and people at the door. Check out day on a Monday morning after f1 only had one staff doing checkout.

Leisure Partner

10/10

Exceptional

26 Sep 2025

Arthur

Hotel convenient location on orchard rd, nice pool for the hot days and breakfast buffet had huge selection to cater for all dietary requirements. Supermarket on lower level well stocked.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Peter

Easy to get taxi to go to places some distance away. Plenty of other shops within walking distance.

4/10

Poor

01 Sep 2025

Hilary

Dark room, shower system is bad….caused very wet floor, sink was dysfunctional.

Friends

10/10

Exceptional

31 Aug 2025

Marie

The breakfast buffet has plenty of selections, and I specially like the wide array of pastries and dim sum. But I wonder why they never serve rice at all. I was assuming all Asian buffet would have rice on their buffet tables but there’s none.

Business_and_leisure Family

8/10

Excellent

10 Aug 2025

Verified traveler

Good hotel in nice location

Good location. Easy to get to. Beautiful lobby. Staff - check in was great, professional, respectful, polite; hostess at breakfast buffet also great, but some of the food station “chefs” were not polite and actually rude - omelet chef cut off my friend’s question mid-sentence; bar staff respectful and polite, but missed a drink order and had to redo; one of us wanted to buy a watch, but night front desk man was rude and said we had to check in am. Rooms were nice although WiFi did not work most of the first day. Just use the “public” wifi that is supposed to be for lobby area only one of the bell hops told us, so that is what we did. Shower leaked water, but room overall clean. We only stayed 2 nights so not a big deal. Breakfast buffet is discounted for hotel guests. First day was amazing. Second day not so great, actually underwhelming and made 2 of 3 of us have GI discomfort for most of the day. Might try another hotel if we return to Singapore since for the price paid, we expected more, esp the service.

Friends_and_family Friends

8/10

Excellent

05 Aug 2025

Daryl

The hotel is still a great stopover place. While dated it has been well maintained and remains a very good option for an affordable hotel in the orchard Road area. Walkable for all major malls in the area, near many great food and entertainment options. It remains my go to in that area.

Business_and_leisure Self

8/10

Excellent

28 Jul 2025

Alon

Very central location , adjoining to a shopping mall that have coffee and food options , big rooms and very clean

Leisure Family

4/10

Poor

26 Jul 2025

YOICHIRO

not enogh

elect power plugs are not enough.
hair dryer's cable is too short

Business

8/10

Excellent

22 Jul 2025

Philip

Location is good. For Singapore hotel, room size was decent. The bed was firm and comfortable.
The cleaning staff did great job.

Quite old and run down. The bathroom and wardrobes need replacing. High time for a renovation

Leisure Partner

6/10

Pleasant

11 Jul 2025

Verified traveler

Every single sound is come into the room.
I made a reservation for queen bed but 2 single bed close.
The air conditioner is cool but the humidity is not under control. So my clothes and bed are wet.
For 5days stay, I requested changing room. But there are no rooms for me.
The breakfast was nice.

Business

10/10

Exceptional

08 Jul 2025

Geoffrey

A fabulous hotel

Excellent very comfortable friendly hotel in prime location on Orchard Road . A major bonus was being able to check in and be given a room at 8am ( usually a fee but I was lucky and received this complimentary ) and to purchase late check out at 6pm Wonderful bonus when you arrive early in Singapore and depart just prior to midnight

Self

10/10

Exceptional

01 Jul 2025

Verified traveler

Pleasant stay

Hotel stay was good. Family enjoy the stay. Love how the room has few good mirror with good lighting. Room service food is good too. Easy to check in and check out.

Hotel breakfast selection can be improve. Bonus is the hotel breakfast cafe staff and manager are very well mannered and express welcoming attitude.

Friends_and_family Family

10/10

Exceptional

26 Jun 2025

Zheng

Good stay experience

Partner

10/10

Exceptional

24 Jun 2025

Ajay

All good

Business_and_leisure Family

4/10

Poor

16 Jun 2025

ITARU

Hotel Review
While a bit of a walk from Orchard, this hotel is conveniently located within walking distance. The rooms are clean, and the staff are friendly.
However, upon check-in, bath towels and other amenities were missing. Housekeeping services end at 11 PM, so it was not possible to have them brought to the room after that time.

Business Self

10/10

Exceptional

15 Jun 2025

Xiaotang

Good

Leisure Family_with_children

10/10

Exceptional

14 Jun 2025

Lynton

The reception team always assisted with any questions and made my stay pleasant, from the moment we checked in, we felt very welcome. They are all very helpful and always go an extra mile.

Special thanks to Naveen for his assistance on arrival as we had our luggage lost.

Leisure Family

10/10

Exceptional

14 Jun 2025

Jay

Great stay for the price.

Business_and_leisure

10/10

Exceptional

09 Jun 2025

Vanessa

The staff make the experience, a special thanks to the kindness shown by Naveen & Santhanam after a cancelled flight and lost luggage situation. Having such a friendly and helpful experience after a stressful couple of hours was greatly appreciated. We would not hesitate to recommend the hotel and more importantly these 2 staff members together with the other team members that we came across. Thank you for a pleasant stay from myself and my parents.

Leisure Family

8/10

Excellent

01 Jun 2025

Steve

Nice hotel close to the Orchard amenities. Not too far walk to the metro. Well kept hotel with friendly staff.

Leisure Partner

10/10

Exceptional

25 May 2025

John

Vg

8/10

Excellent

25 May 2025

Liam Eric

Great location and nice hotel. Having mall attached was handy. Restaurants in the actual hotel were very expensive but lots of options close to the hotel

Leisure Family

10/10

Exceptional

24 May 2025

richard

nice

Business

10/10

Exceptional

21 May 2025

Beverley

Very comfortable

If you’re into shopping, and have the budget, this is the place to be.
Perhaps the house keeping staff require training about the “green” policies of the hotel! I don’t need my towels changed daily, and on a 4 night stay, the sheets will be fine!
Great location for food, drink, and shopping at a variety of price points.

Self

10/10

Exceptional

20 May 2025

Elvis

Will Definitely recommend to anyone. I'll stay again if coming back to Singapore

Leisure Self

10/10

Exceptional

20 May 2025

Yong Hwan

Good condition&price.

Self

10/10

Exceptional

19 May 2025

Luke Steven

Lovely hotel would recommend

Leisure Partner

8/10

Excellent

12 May 2025

Hwaider

None

Leisure Partner

10/10

Exceptional

09 May 2025

Abhinav

My flight got cancelled and hence I only reached next day morning to the hotel at about 7am. The front desk extended my stay to a late check-out giving me enough time to relax ahead of my meetings.

The room was excellent and the facilities were spot on

Business Self

10/10

Exceptional

28 Apr 2025

Jake

Great locations, access to major public transport routes and only a cheap taxi fare to get to MBS (~$20SGD return). Great malls to visit around orchard road, recommend hawker@ion for some excellent hawker food. Hotel itself is pleasant, quiet and staff are very nice. Great for a short stay to Singapore

Leisure Family_with_children

8/10

Excellent

23 Apr 2025

Rajesh

My room was very close to the lifts so unfortunately I could hear each movement.
Other point that was disappointing was that restaurant wasn't able to cater for my special dietary needs, therefore had to go outside restaurant.

Business

10/10

Exceptional

20 Apr 2025

Jose

Great stay for an expat

The stay was amazing, and the service was phenomenal. This hotel was much better than any hotel I have been to in the United States, simply because the people in Singapore are much better, not like us stuck-up, entitled Americans. I would surely stay here again!

Partner

10/10

Exceptional

19 Apr 2025

peter

Fantastic lobby lovely rooms and a robot

All great lovely hotel spotless love no kettle but a machine that heats water is seconds we was on on floor 14 I would definitely stay there again let us check out at 12 pm thank you for that so we was so impressed with hotel will tell friends and family the robot I did not have my camera but take meals from kitchen to dining room

Partner

6/10

Pleasant

18 Apr 2025

Yetunde

The staff were really very friendly and helpful although they somehow seemed disconnected from one another. It was clean and the food was great. Only

6/10

Pleasant

05 Apr 2025

JHEEVA

Average property
Dated bathrooms
Not very clean
No water provided for a “Premium Room”.
Breakfast was decent
Location was good

Business Self

8/10

Excellent

27 Mar 2025

Verified traveler

A downgrade from when I stayed precovid

Stayed here way back 2017 and 2018. Comparatively the standard has dropped a lot. Despite its eco-friendliness there's no longer any bottled waters but desalination water from the bathroom into the room machine. I would not touch desalination water at all and even my friend's dog in HK would only drink Watson's bottled water and boiled water for humans. My own home water is filtered even in Australia and boiled despite most people drinking from the tap. Ended up going to level 4 to fill bottled water from the gym.

Interesting the AI assisted alarm/room service etc, getting the front desk was troublesome and housekeeping just told press the emergency call.

Pro. Nespresso which is pretty standard in hotels I stay.

Self

6/10

Pleasant

27 Mar 2025

Leigh

Fabulous breakfast, generally fine.

The hotel was fine & met all my needs. The lobby is beautiful & the breakfast was fantastic.
I was disappointed with check in being so slow & the general condition of my room. The bathtub was chipped & had multiple scratches, the bed sheet has a whole in & the finishing of the paint work was a little shabby. Good local for use of public transport.

Self

10/10

Exceptional

24 Mar 2025

Wee Yee Shara

Good for business travel

All good and the room (signature floor) is very spacious and comforable, reasonable pricing, highly recommended. About 10 mins walk to the MRT, which is alright. Convenient overall as there are lots of malls nearby.

Business

4/10

Poor

20 Mar 2025

Noel

A wee bit disappointed.

For the price of the room, I was at least expecting bottled drinking water, that coulda saved me a trip down to the shops.
The hotel provided shampoo conditioner and body shower liquid soap. But left out the hand and body lotion.
Overall, not worth the what I paid for the room.

Self

10/10

Exceptional

16 Mar 2025

Ah Gwee

A pleasant stay a night in this hotel. The room is comfortable and clean. Reception is good and staffs are very polite and friendly. 👍

Leisure Family

8/10

Excellent

15 Mar 2025

Jermain

Nice hotel

Business Family

4/10

Poor

14 Mar 2025

Philippe

Terrible hotel ! Arrived at 5.30 pm and my room wasnt ready ! Had to call three times the next day to get the room serviced

Business_and_leisure Self

6/10

Pleasant

22 Feb 2025

Arthur

Great location, very clean and large swimming pool.
The beds are very comfortable.

Partner

8/10

Excellent

20 Feb 2025

Sandra

I liked the area

6/10

Pleasant

18 Feb 2025

Russell

A mixed experience here. There was no working shower gel or shampoo in room and no drinking water. Otherwise room was okay.
At breakfast western guests were being seated in an “annex” in the foyer. Even though plenty of room in restaurant. The food was ok though and the pool is big.

Leisure Partner

10/10

Exceptional

04 Feb 2025

ANDREW

Should have free coffee machine and cheaper continental breakfast

Leisure Partner

6/10

Pleasant

29 Jan 2025

ZhengLing

It’s a decent hotel but four star at best. Lobby staff including bell n concierge were great. Could do w more lights and better food options.

Leisure Family

10/10

Exceptional

27 Jan 2025

Thomas

Room a little dated with small shower area

Business_and_leisure Self

10/10

Exceptional

19 Jan 2025

Samira Rezaei

Free parking

Family_with_children

10/10

Exceptional

06 Jan 2025

Gina

Great location to Orchard Road

Leisure Family_with_children

10/10

Exceptional

04 Jan 2025

Verified traveler

Orchard Hotel is very conveniently located to the major shopping district and close to the subway station. It was very easy to get to major attractions from the hotel. If we needed anything, they were very prompt in addressing it and the housekeeping staff were very friendly. Just a couple of things i) I am not sure if I liked the \"AI generated\" call system ii) the bathroom (especially the toilet) was a little outdated but it was all right. Overall, it is not always easy to find a hotel that can accommodate a family in one room, so this was a great find.

4/10

Poor

29 Dec 2024

Belinda

Room sold
Not suitably for family of 4 even if ages were provided. Long wait times with only one receptionist at the desk and check in machines not working even with pre check in completed. Poor problem solving skills of team on dity

Leisure Family

6/10

Pleasant

29 Dec 2024

Faiyaz

Bathroom sink was blocked most of the time. The rooms are also small. Staff are very friendly and helpful.

Friends_and_family Family

6/10

Pleasant

19 Dec 2024

Steven

They’re very slow at the front desk service.