Name: Macdonald Inchyra Hotel & Spa
Address: Grange Road, Falkirk, FK2 0YB, GB

10/10

Exceptional

18 Jul 2026

Craig

Really lovely place. Very friendly staff and comfortable

Family_with_children

6/10

Pleasant

28 Jun 2026

Barbara

The hotel is charming on the outside. The interior is more of a standard hotel, a bit tired/dated in some respects. But it was clean, the room was comfortable & the bathroom was large and updated. It was convenient having a restaurant/bar on the premises and it was walkable to a restaurant nearby - Salatinos.

What was unexpected and fantastic was the large and bright swimming pool, with sauna & steam. Really enjoyed that!

Partner

6/10

Pleasant

20 Jun 2026

Graham

They are impossible to contact by phone

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Narell

Great stay and excellent food and staff

Friends

10/10

Exceptional

31 May 2026

Mark

Restaurant needs a bit more organisation as it is not clear what customers wanting to eat need to do o get a table.

Self

10/10

Exceptional

27 May 2026

Deborah

Spacious family room. Small tv. Comfy beds & pillows. Great leisure facilities. Carefully planned & maintained gardens. Quiet bedroom. Excellent customer service from staff.

Friends_and_family Family

4/10

Poor

27 May 2026

Elena

In the room we stayed in the curtains were all mouldy, damaged and old .You could see cobwebs everywhere especially around the wardrobe and above the bed. Flushing the toilet was also challenging and when I asked the reception lady if someone would be able to do some deep cleaning she promised that someone would , but we could not see any difference when we came back. There was a very poor selection at breakfast ( no yogurts, some days even no white bread) for the price we payed we left very disappointed.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Aviators

Paige (front reception), Amber (the restaurant) and Kelly (the spa) are assets to the hotel.

Friends_and_family Family

6/10

Pleasant

20 May 2026

mark

The room had almost no electrical outlets. However, the ones it did have were these weird round, but 3-pronged ones - are they from the 19th century, or what?! We came to work from the hotel, with a bunch of devices, and we had to crawl behind the furniture, unplug TV, and charge our devices in turns, one at a time. Major pain!

Partner

4/10

Poor

09 May 2026

gary

Rooms are clean and bed comfortable but the whole place is badly in need of a revamp

Partner

10/10

Exceptional

29 Apr 2026

Jim

One of my absolute favourite hotels!

Self

8/10

Excellent

24 Apr 2026

Alex

Great food and drink with nice staff. Some rooms could do with a bit of a refresh and modernisation. Little bit expensive for the quality of the room but other than that it was a nice experience.

Business

8/10

Excellent

16 Apr 2026

Cameron

Good hotel - a little understaffed in places, but the staff on reception were particularly helpful. Breakfast was good, although a buffet would have been more flexible than ordering from the menu. Spa facilities were good, but it was really quite busy. Overall, an enjoyable stay!

Partner

10/10

Exceptional

13 Apr 2026

Chris

Great spa, friendly staff, comfy bed and great shower. Will stay here again.

Partner

10/10

Exceptional

13 Apr 2026

Neha

We did not use but staff was very friendly

10/10

Exceptional

09 Apr 2026

Gail

Lovely hotel, staff were very friendly and welcoming. Had a fantastic massage in the spa. The room was deluxe as described, with a large lovely bathroom. Overall delighted with the choice I made

Self

8/10

Excellent

08 Apr 2026

Bob

Very friendly and helpful staff especially on the front counter and good the room was pet friendly.
A shame there isn't a power point near the bedside tables and needed to asked reception for an extension cable - if people have a medical need for power by the bed this is a bit of a pain and we normally recharge the phones, ipads, watches from the bedside
The surface tops had stains and felt like the room could do with some TLC
Bathroom was ok, not amazing
Felt it's getting to the point the room needed updating

Partner

6/10

Pleasant

31 Mar 2026

Christopher

No fridge in room
Tried in need of renovation

Self

8/10

Excellent

30 Mar 2026

Paul

Hotel was good, quiet location,modern facilities.
Lift was not working and extractor in bathroom was very noisy. We had to turn off light in bathroom to use the facilities as it was too loud.
Food and drink was very expensive, remote location means you have no choice

Partner

8/10

Excellent

26 Mar 2026

David

Hotel was very clean and the staff were super friendly.
The hotel is good but the rooms are a little tired looking.
But if you need a good spot to stay that is close to all of central Scotlands attractions the Inchyra is an ideal location.

Partner

10/10

Exceptional

24 Mar 2026

AnnaMaria

We have always loved coming to the Inchyra, it's the perfect place to help heal jetlag as we travel from San Francisco. We have stayed here for about 20 years off and on during our visit to family and we love the warm staff, great bar, and amazing pool and sauna. Thank you Inchyra staff!!

10/10

Exceptional

18 Feb 2026

Jake

Lovely atmosphere, very clean and presentable, piano music in the restaurant gave a very nice evening vibe, food was excellent and the staff were very pleasant and attentive. Did not get a chance to check it out but the adjoined gym and spa looked very nice too!

10/10

Exceptional

07 Feb 2026

Karl

Great hotel with very welcoming staff

Business

10/10

Exceptional

06 Feb 2026

Andrew

Hotel is very well presented has lovely spacious rooms and a fantastic health and fitness club.

I didn’t use the bar or restaurant facilities however when I walk past them, it looks very well presented and the food that other guests were consuming looked very nice although maybe a bit pricey.

Business

10/10

Exceptional

16 Jan 2026

Andrew

Every Staff member was polite and helpful. Had a cozy 11 nights stay. Property is a few mins off the motorway which was very convenient.

Leisure Partner

8/10

Excellent

14 Jan 2026

paul

Two young ladies on reception around 7pm

Business

10/10

Exceptional

28 Dec 2025

Irena

Friendly staff, the facilitied

8/10

Excellent

26 Dec 2025

George

Staff very helpful but room was a little tatte.Furniture had seen better days carpets just reached side of room there was mold around the shower and a cracked tile on right side of shower room

10/10

Exceptional

25 Dec 2025

Moira

Relaxing and comfy

Friends_and_family Friends

6/10

Pleasant

09 Dec 2025

Barry

Nice hotel a little worn out, bed base was broken on one corner

Business

8/10

Excellent

06 Dec 2025

Rosanne

Spotless room.
Comfortable
Helpful staff

8/10

Excellent

24 Nov 2025

John

clean room, friendly staff and good food

Business

10/10

Exceptional

23 Nov 2025

Malcolm

Nice place, didn’t eat there but the rooms, staff and gym were good.

Self

8/10

Excellent

20 Nov 2025

Wayne

Short stay, eat sleep, leave

Business

10/10

Exceptional

16 Nov 2025

G

Great spa facilities

Leisure Self

6/10

Pleasant

09 Nov 2025

Sara

Usually a lovely stay
Fabulous check in and reception staff ( Amber)
Missing toilet rolls in check in
Dirty towel still in bathroom from previous guests
Missing second set of towels, one towel had a hole in
Housekeeping attempted 4 times to clean bedroom on the morning of check out

Friends_and_family Family

8/10

Excellent

08 Nov 2025

Katrina

Bathroom could do with a deep clean and re sillican around area as it was a bit messy and patchy

Leisure Partner

10/10

Exceptional

07 Nov 2025

Sara

Great overnight stop after a very long day travelling. Friendly, comfortable good food and good service

10/10

Exceptional

01 Nov 2025

Greta

Lovely welcome at reception. Pool and steam room excellent

Partner

10/10

Exceptional

23 Oct 2025

Jake

Lovely, used the spa and gym facilities 2/3 times a day and was never crowded. Would recommend and we’ll be back

Leisure Partner

10/10

Exceptional

19 Oct 2025

Stu

Perfect… many thanks…

Leisure Partner

2/10

Poor

17 Oct 2025

Ben

Firstly the welcome to the hotel by

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Carol

Our stay at The Inchyra hotel was very pleasant. The staff were all very helpful and friendly. The pool facilities were excellent.

Leisure Partner

8/10

Excellent

12 Oct 2025

hoang

Good breakfast

Business

10/10

Exceptional

08 Oct 2025

Johana W

Everything was very clean, staff was excellent. The room was quiet and very comfortable although alittle outdated (the wing chairs and the carpet need to be replaced) The pool, sauna and steam room were excellent.

Leisure Partner

4/10

Poor

06 Oct 2025

Carrie

room needs to be updated. terribly neglected ,upgrades are needed. we were without power for 5 hours . no maintenance staff on board to fix a fuse???? That being said, your front desk staff is great. i should be compensated for the time spent in a cold lobby for 5 hrs.

Friends_and_family Friends

8/10

Excellent

02 Oct 2025

Caroline

everything accept the room standards were good. no plugs beside bed . dated furnishing , carpets , curtains

Leisure Family

8/10

Excellent

25 Sep 2025

Finlay

Lovely spacious room with comfy armchairs, would definitely book again

Friends_and_family Family

6/10

Pleasant

21 Sep 2025

Caroline

reception staff amazing and helpful, especially Paige.
Spa was lovely , clean, and relaxing .
Dining was good.
only things let this hotel down are the standard of rooms. tired and dated ,definately not worthy of 4stars. no plugs beside bedside, poor internet

Leisure Family

6/10

Pleasant

16 Sep 2025

Richard

Old and tired

The hotel is old and tired, and really needs complete renovation. The carpets are threadbare, the bed sagged, the white plastic shower tap and extractor fan had gone yellow with age, the bathroom mirror was losing its silver backing, and the furniture was chipped and worn. There were no usable sockets near the bed - only old-style round pin lighting sockets.
On Saturday night you couldnt see the bar for all the dirty glasses, and tables were left uncleared for hours: just not enough staff to cope.
We ate in the restaurant on Saturday night: the food was ok, but somewhat uninspiring, and expensive for what it was.
Thirty years ago, this would have been a nice hotel, but it really needs a rethink.

Partner

10/10

Exceptional

15 Sep 2025

Richard

Great hotel

Really warm welcome. Very well presented.
Great facilities. Our room was huge and clean. Restaurant was amazing. Definitely would recommend.

Friends_and_family Friends

10/10

Exceptional

08 Sep 2025

Pricilla

The place is very beautiful for a vacation 😍

Leisure Friends

2/10

Poor

05 Sep 2025

chris

This place was terrible. The bed had human dents in it and was not actually a king mattress but two singles put together. Not to mention it was older than myself I'd wager. The sheets and pillow cases were dirty and we asked that they were changed. That took nearly two hours.

There was no hot tub as was advertised which may seem trivial, but after two weeks of hiking Scotland were looking forward to soaking in a hot tub as was advertised.

The hotel is dated, and I mean dated. It felt like it may have been 4 stars in the 1970s, but this was no 4 star hotel.

The only redeeming quality of the stay was the front desk staff who were incredibly kind and did everything they could to make a horrible experience not so bad. We booked two nights and cancelled the second after hurting my back trying to sleep in the destroyed mattress. Unfortunately all I saw the staff doing was apologizing for the experience of the hotel.

Overall, Don't stay here. You can find far better for less money.

Leisure Partner

2/10

Poor

04 Sep 2025

Steve

Down Grade not an upgrade

I arrived at 16.30 to be given a twin room when I had paid for a Double. I was told house keeping would change this to a double so I said I would go for something to eat while this is done. On my return this still hadn't been done. The receptionist said she would ask house keeping to do it straight away. At 19.30 I asked again how much longer, only to be told this couldn't be changed to a double. I was then offered another double which could have been done at 16.30 when I checked in not 3 hours later. Very poor.

Business

6/10

Pleasant

01 Sep 2025

David James

The property is very dated actually and the room was not particularly appealing, albeit the mattress was comfortable, the whole place just looking a bit rundown and in need of some TLC especially around the tennis courts and the carpark / delivery area. The service in the restaurant was absolutely woeful; I don't think I've ever experienced worse table service anywhere. Just inexperience I guess and no leadership whatsoever. Disappointed with our stay.

Family

10/10

Exceptional

01 Sep 2025

Lisa

What a fantastic place! The staff could not have been more kind and helpful! We arrived late back to the hotel after sightseeing only to find that the restaurant had already closed. They happily fixed us up a couple of sandwich plates. All the food we had here was exceptional. The pool and saunas were very nice and clean. A great treat after a long travel day.

Friends_and_family Friends

10/10

Exceptional

31 Aug 2025

Mr colin

Lovely place to stay very clean and also very polite staff

10/10

Exceptional

27 Aug 2025

Mags

Close to major road links and good leisure facilities

Leisure Partner

4/10

Poor

24 Aug 2025

gary

Reception staff friendly rooms clean restaurant poor

Leisure Partner

10/10

Exceptional

23 Aug 2025

LAUREN

The staff make the hotel

The staff here are incredible and an asset to the hotel. Given the relative youth of said staff, the level of professionalism, warmth and attention to detail is exceptional.

Partner

10/10

Exceptional

21 Aug 2025

Beth

The best part was the staff, so nice, attentive and willingness to make the stay great. The Spa area was spectacular.

Leisure Friends

10/10

Exceptional

10 Aug 2025

LINDA

Staff were helpful and cheery. Spa was great! We’ll be back.

Leisure Partner

8/10

Excellent

22 Jul 2025

Siddharth

Wonderful family break with Spa

It was great stay. Room was clean and very spacious. Had two seperate beds for the kids and main bed was king size.

Parking has EV charger so great great bonus. Included spa access was cherry on top.

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

Erin

My girls and I loved the spa, the pool, the dinners! It’s been a fabulous adventure, will stay again

Leisure Family_with_children

8/10

Excellent

18 Jul 2025

Verified traveler

Service could have been better.

Check in was smooth, the girl at the front desk was sweet. All information provided said to call to the front desk if you needed anything, but there was no phone in the room so this makes it impossible for overseas travellers who don’t have roaming to request anything from the front desk without having to walk there and ask in person.
All pillows in every room were feather, which I am allergic to. I didn’t think to request no feather pillows, as I have never encountered this scenario before. I went down to the front desk to inquire whether they had any non feather pillows. The gentleman working told me he would find some and bring them up for me. In the meantime, we set the pillows from our room out into the hallway. The pillows sat there in the hallway until after 10am the next morning (this is when we left for the day). We had no pillows for our first nights sleep. Not the end of the world, I know, but not the greatest service or comfort for your customers either. When we returned around 6 in the evening, the pillows in the hallway were gone, and finally there were non feather pillows in our room. Nearly a day, we had to wait on the non feather pillows. If we’d not been staying more than one night, I’d have never seen them at all. The pool and spa area, as well as the restaurant and bar area were all very nice. Water available (still or sparkling) by the tap on all floors. For ice you had to go to the bar. Mold in our tub/shower. No fridge in room. Housekeeping not great.

Friends_and_family Family

8/10

Excellent

06 Jul 2025

Neil

Really enjoyed our stay

Leisure Pet

4/10

Poor

27 Jun 2025

Greg

Extremely disappointed. The room was extremely dusty along the skirting boards it looked like it had not been vacumed properly for a long time. One of the curtains was completely ripped and falling apart, the carpet was threadbare in places. The wooden batn panel had paint peeling off it and was warped at the bottom. Overall this room was definitely nowhere near a 4 star standard and need urgent maintenance and deep cleaned! Very disappointed and underwhelming stay.

Leisure Self

10/10

Exceptional

17 Jun 2025

Jodi

Awesome stay.. Great staff, accommodations and location

Friends_and_family Family

8/10

Excellent

17 Jun 2025

Graeme

Great customer service. Convenient to Falkirk.

Leisure Family

8/10

Excellent

14 Jun 2025

Nicola

Very nice clean hotel staff very friendly, however one member of staffs mannerism was very abrupt when we complaint about the bathroom light not working this got fixed straight away and relocated to a different room.

Partner

10/10

Exceptional

12 Jun 2025

Verified traveler

Lovely clean hotel. Food very good, had breakfast and evening meals there. Staff very friendly and helpful

Partner

8/10

Excellent

07 Jun 2025

Tammy

Nice hotel but definitely dated. Could use a deep clean. Carpets in rooms have been there for quite some time as well as the furniture. Stained chairs and couches. Old and historic should not be confused with dirty and disrepair. Staff were extremely friendly, Helpful and always smiling.

Leisure Friends

10/10

Exceptional

02 Jun 2025

Philip

Very comfortable hotel with good food well worth the rate I paid.

Business Self

10/10

Exceptional

27 May 2025

Lisa

Had the best stay, very clean hotel, breakfast was lovely too

Partner

10/10

Exceptional

27 May 2025

Sandra

Spa great. Swimming lanes in the pool were useful as there a few children playing with a ball in the pool too.
Restaurant had a few GF options and staff seemed knowledgable. Food was of good quality. (Gf burger and chips and steak with chips and mushroom)
Room spotless although the shower (over a bath) leaked all over the floor!! Bed allowed a good nights sleep.

Leisure Partner

2/10

Poor

24 May 2025

Steven

The rooms were ok, the carpets were hideous, dust at the bottom of the window frame, the sealant was starting to break up around the bathtub and the mirrors demister was loose.

The alcohol was so expensive, the food was also expensive but special.

Leisure Family

10/10

Exceptional

24 May 2025

Neil

Nice hotel with good pool and facilities

Nice hotel, the pool and steam room were very nice, plenty of parking and there is limited outdoor seating which is a big shame for summer months, but bar and restaurant are comfortable. Upgrading to better rooms may only get you robes and slippers, but for some people thats a worthwhile thing, and there are some bigger rooms too

Partner

10/10

Exceptional

18 May 2025

Catherine

Dog friendly great staff it was supercalifragalusticexpiallidousios
Spa great had my first facial, pool great .

Leisure Partner

10/10

Exceptional

15 May 2025

Nicholas

Pool and spa were excellent. Food at the restaurant was not as good as other places in Scotland. Staff was nice. Water for rooms was excellent. Rooms could use an update but were clean and sufficient

Leisure Family

8/10

Excellent

13 May 2025

Lindsay

We had a lovely stay, room was a little dated but the bed was comfortable and shower great, rest of the hotel had a luxurious feel and the dining options were great and could have been excellent with just a couple of details improved like the butter being soft for the bread and fish and chips was a half portion of fish so was disappointing. The spa was gorgeous, just missing a jacuzzi. Overall a great stay and very attentive staff.

Leisure Partner

10/10

Exceptional

13 May 2025

Alistair

Really enjoy the hotel, gym and pool options. This is our second time staying here and feel the restaurant is difficult to use.

Leisure Family

10/10

Exceptional

30 Apr 2025

Laura

Ideally located for nearby attractions. Good, clean rooms and well equipped hotel with spa and restaurant facilities. Paticularly enjoyed the pool, gym and spa.

Leisure Family_with_children

4/10

Poor

26 Apr 2025

Jithen

Just Underwhelming....

Just underwhelming. Breakfast was horrible, food overpriced. Sausages dried up, eggs precooked...just horrible.

No phones in rooms, Qr codes used. Asked for warm/ hot milk for kid... was brought but freezing. Tried to call reception again 4 times no answer. Just not a 4 star hotel as advertised. Pool was also cold and room was over heated... just dont rush to hotel.

Staff were pleasent. About only thing up to date at hotel.

Friends_and_family Family

4/10

Poor

21 Apr 2025

Alistair

Overpriced and underwhelming

As seems to be a theme with MacDonald hotels, the experience doesn't match the price point. The staff couldn't be faulted. Polite, friendly and helpful. The hotel was clean enough but everything looks tired and shabby. Room was a great size but bed hard and uncomfortable. No fridge in room and if you want functioning WiFi you have to pay extra which seems an absolute joke for over £120 a night. Didn't eat at the restaurant as the reviews weren't good. A cup of coffee is over £5. Impossible to contact reception from the room. Would not recommend.

10/10

Exceptional

21 Apr 2025

Andrew

Great staff

Great staff and restaurant food best of any McDonald hotel

Business

4/10

Poor

20 Apr 2025

Richard

Less than warm welcome. The beds were from 1940 and dipped in the centre. The put up beds for the children were filthy. The view was tennis courts that were falling apart with rubbish all over. The walls were disgusting and the shower pressure was so bad it was hardly worth using. The entire property needs reinvestment. Definately not is advertised.

Leisure Family_with_children

10/10

Exceptional

16 Apr 2025

Verified traveler

Overnight stay

We stayed for one night whilst attending an awards ceremony at the venue.
The staff were very pleasant particularly reception during check in (Megan I think?).
Very welcoming and helpful.

Partner

10/10

Exceptional

15 Apr 2025

tom

Great place to stay

Love this hotel. Staff are awesome, and the facilities are great Inc pool and gym.

Business

6/10

Pleasant

13 Apr 2025

Nicholas

Good night out Xmas party

Leisure Family

8/10

Excellent

07 Apr 2025

Sarah

The room we stayed in wasn’t as clean as we would have liked it to be. Sticky marks on tables, bedside tables, yellow stains around sink/bath taps, the chairs, carpets in room were in need of replacement, carpets and wall paper in ground corridors need to be updated too.
The reception, restaurant and surrounding areas were lovely, clean and modern.

Leisure Family

10/10

Exceptional

02 Apr 2025

kimberley

Had an amazing time in the hotel, staff are very friendly and welcoming, the food is veey good and the room was very spacious and clean, very happpy with the whole experience.

Friends_and_family Family

4/10

Poor

24 Mar 2025

Verified traveler

Needs modernising, worst bed ever

Largest but worst bed I've slept in, had to double over the duvet and sleep on top of it to reduce discomfort. Lots of distant traffic noise through window so couldn't open it but no air-con so room was stuffy. staff pushing trolley outside ground floor room very early. Although property looks nice from the outside, inside has seen much better days, needs a big update. Disappointed.

Self

10/10

Exceptional

16 Mar 2025

Yousif

Enjoyable weekend stay

Satisfactory stay and very content overall. The room (deluxe double) was adequate and decent. One of the particular standout features was Elemis toiletries throughout the hotel - this is such a small, but fantastic touch and a noticeable feature. The gym and spa also a highlight of the hotel and very much enjoyed using those facilities. Had an initial look round shortly after arriving - it was a bit busy so went back later on in the evening and it was much quieter, perfect! Only little niggle I experienced was with the shaving kit- it was pleasantly provided in an Elemis box but the razor itself was useless! The shave kit needs sorting out because it's not fit for purpose. This was the only downside to my stay as the crap razor - which surely couldn't have been manufactured by Elemis despite the box it was in - trebled my usual shave time which was annoying and a bit of an inconvenience. Apart from that, full marks all round- the staff were also friendly, upbeat and energetic on any interaction and very quick to take care of requests, which is excellent. Would recommend and will return at some point.

Business

10/10

Exceptional

05 Mar 2025

tom

Great place to stay

Pool great. Staff always lovely to deal with. Food/breakfast is always really good with great options.

Business

10/10

Exceptional

10 Feb 2025

David

Friendly efficient reception. Good quality breakfast and spa facilities available along with EV charging facility. Enjoyed the stay and warm Scottish hospitality.

Leisure Self

6/10

Pleasant

29 Jan 2025

Roy

Above average.

Above average hotel at best.
Hotel is nice enough. A little dated in places. Service in the restaurant can be slow. So much so I walked of breakfast as it took to long. Evening meal are tasty but nothing spectacular for the price.

Business

10/10

Exceptional

01 Jan 2025

Verified traveler

Fab!

Expensive (food)...talking £18 for breakfast is wayyy overpriced for what you get. But overall, worth it. Lovely leisure facilities. So happy with the stay. I would return.

Friends_and_family Family

6/10

Pleasant

02 Dec 2024

Laura

The rooms are a little dated and could do with a refresh.
The doors are not acoustic rated and can hear everyone talking in the corridors when they arrive late at night or early for breakfast. Can also hear people walking around in rooms upstairs.

Leisure Pet

8/10

Excellent

01 Dec 2024

Robert

Its fine

Rooms starting to look dated, due a refresh, reception staff very helpful as well as bar and waiting teams. Breakfast did not have the greatest selection.

Business

6/10

Pleasant

01 Dec 2024

Greg

Location for edingbrugh glasgow and sterling excellent

Business_and_leisure Partner