Name: Keavil House Hotel Dunfermline by Sunday
Address: Crossford Dunfermline Fife, N/A, Dunfermline, KY12 8QW, GB

6/10

Pleasant

20 Jul 2026

Emma

Lovely location and setting. The rooms were nice and the bed comfy. However the food let this hotel down.

Our evening meals had to be sent back as they were cold as did several of the other guests.

We paid extra for breakfast and was told it finished at 9:30 so we went in at 9:10 and there was no hot food left. When we asked for some we were told that the chef refused to cook anymore despite us and four other guests wanting to eat. I appreciate there has to be a cut off but that shouldn’t be decided on the day.

Partner

8/10

Excellent

13 Jul 2026

Steven

The room was tired and the door onto the garden didnt close, the handle was broken and it was being held shut by a a slide bolt from a garden shed! Wifi was completely unusable. wont be back again, sorry

Business

8/10

Excellent

12 Jul 2026

Justin

A good hotel - well priced, comfortable and very clean. The staff were also very helpful and nice. The buffet breakfast that was included was excellent.

2 less than good points 1. In general the hotel was quite dated in it's design and decor, think 90's travelling salesman. 2. The water pressure in the shower of the room I stayed in was pretty poor, which made showering less than ideal.

Overall though, I'd go back.

Self

10/10

Exceptional

12 Jul 2026

Kirsty

Clean room, lots of amenities, parking, nice spa area, a comfortable evening pre- Edinburgh travel.

Partner

8/10

Excellent

11 Jul 2026

Marsha

Room had a few issues (tap that was loose, soap dispenser that didn’t dispense) but the breakfast was good and the pool was great!

Friends

10/10

Exceptional

07 Jul 2026

Paul

Lovely stay, minimal contact with the team but that’s because there didn’t need to be. Those we had contact with were lovely. Pool was great it was a heatwave when we stayed so the cool pool was fantastic to refresh.

Partner

10/10

Exceptional

06 Jul 2026

Kathleen

Love staying here. Have stayed a few times when visiting family

Partner

6/10

Pleasant

29 Jun 2026

Nathan

The hotel is good but the food not the best

6/10

Pleasant

25 Jun 2026

Christine

Check-in was OK, but we were told there was a problem in the kitchen and the dining room was closed, so no dinner was available and no hot breakfast in the morning! We were told we'd need to find somewhere else to eat, and the receptionist wasn't overly helpful with options. The room was adequate, beds/shower/TV etc but nothing special. We got directions to the Adamson Hotel (10 min walk away) and had dinner in the restaurant there,( it was really nice and although we didn't see any bedrooms the recception, restaurant, bar & outside beer garden area were all very well maintained and staff very friendly). We were cruising out of Rosyth to following morning, that's why we booked the Best Western, but the 'continental' breakfast in the morning was very poor quality, it might have been better if the kitchen was fully operational but, I'm not sure, and well not be booking again.

Partner

10/10

Exceptional

16 Jun 2026

Rachel

Loved the patio door in our room leading to the garden outside. Havent had this before and thought it was just lovely. I had my dog with me and he enjoyed being able to go in and out . Hotel room was spacious and staff were friendly and accommodating. Would definitely book again!

Pet

6/10

Pleasant

13 Jun 2026

Claire

Paid for two superior rooms at a price that was relatively high considering the location (i pay less to stay in cities and this was a village) but was very disappointed to find no breakfast included in the price. Staff were nice. The room had some black mould on one wall by the door, otherwise clean but no remote control for the tv - so couldnt use it at all. Bed was comfy, but felt a little short changed still.

Family

6/10

Pleasant

12 Jun 2026

James

A bus tour hotspot!
Numerous bus trips stop off here making it problematic for a solo traveller.
I was unable to get a suitable dinner reservation due to large parties eating.
Frustrating that I wasn’t told this before hand. At breakfast, the buffet was well picked over, even at 7:30am.
A little disappointed.

Self

2/10

Poor

08 Jun 2026

Robert

Cobwebs in the room and used bedding. Asked for gluten free meal in restaurant but it was so was I'll for 24 hours. We left a night early.

Partner

10/10

Exceptional

07 Jun 2026

Victoria

I was really pleasantly surprised by the hotel. It was tucked away in a quiet, very green area with a lovely view of the gardens and trees. We had our windows open to hear the birds all evening.
I thought the style of the building was beautiful. Our room had lots of original features and the bathroom was really lovely.
I have to say I was impressed with this stay. I’m not sure what I was expecting but it surpassed whatever that was. Easy to park, large comfortable and clean room and very pleasant staff. We didn’t get to use the facilities sadly as we had an appointment to attend but I went over to look around and they looked really inviting. I would definitely return if back up that way in future.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Colin

Was lovely

10/10

Exceptional

01 Jun 2026

Chris

Room was clean
Staff. We’re

10/10

Exceptional

25 May 2026

Roxanna

Great staff and property convenient.

Friends

8/10

Excellent

24 May 2026

Roderick

Its quite an old school hotel so don't expect a sleek modern room, it was clean and comfortable.

Self

10/10

Exceptional

22 May 2026

John

Always a favourite hotel for visiting Knockhill race circuit. Rooms was very clean and tidy, except for a huge spider in the bathroom, which I frightened the cleaner with lol. Pool and hot tub always a pleasure to use.

Evening meal battered Haddock was delicious

However, while very tasty breakfast was on the cool side.

Back in June can't wait.

Self

10/10

Exceptional

18 May 2026

Mickaela

Quite hotel with all you need for a restful stay

Family

10/10

Exceptional

15 May 2026

Sandra

Internet was a bit slow, always had to reconnect. Breakfast was good. A variety selection of food. And the staff were amazing from front desk to evening wait staff(James) to the breakfast crew. Would definitely stay again.

10/10

Exceptional

13 May 2026

Thomas

Outstanding staff. Very helpful. No concern too small.

Partner

8/10

Excellent

12 May 2026

Joe

Rooms was really nice and the restaurant garden was very good.
Gym and pool facilities were great.

Self

10/10

Exceptional

11 May 2026

Thomas

Staff exceptional.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Sheila

CURRENTLY HOUSE KEEPING NEEDS A BIT OF ATTENTION.

Business

8/10

Excellent

23 Apr 2026

Andy

Great hotel nice facilities
Food menu very limited not very good for price

6/10

Pleasant

19 Apr 2026

Roderick

The room was nice but unfortunately in room4 you get the noise from what I can only assume to be the kitchen fan, goes off around 11pm and back on at 6am for the breakfast. So as long as you stay up late and want to get up early choose room4

Self

4/10

Poor

13 Apr 2026

Karen

Room was not ready on arrival, staff member was disinterested.
Bedroom window was damaged, taped together, and did not open.
Stains on bedroom carpet. Bathroom mirror looked clean, but once steamed up the words \" clean me please\" were visible.

Partner

10/10

Exceptional

06 Apr 2026

charlotte

Large clean ground floor room set in quiet surroundings. Staff were helpful and breakfast was very tasty.

Partner

2/10

Poor

02 Apr 2026

Ayesha

This is not what advertising. This is not 4star at all. Very very limited breakfast. Just basic things. Toiletries were inadequate. No toothpaste and other things. No house keeping service unless you are staying more than three nights (unbelievable). No room fridge, no hairdryer, no room extension in case you need to call reception. In bathroom, two different taps for hot and cold which is very hard to use. It should be 2 star hotel rating. Please don’t misled by the pictures and the good reviews.

Family

8/10

Excellent

02 Apr 2026

Stuart

Room was large and the bathroom set up was ideal for a disabled. The shower seat I requested was in situ when we arrived. Staff were very friendly and accommodating. My partner used the pool and was impressed

Partner

8/10

Excellent

31 Mar 2026

Rebecca

The front desk and restaurant staff were amazing and had excellent customer service! They truly made our stay enjoyable. The rooms were nice and clean. The beds were very soft, clean, and comfortable. Both rooms had a bathtub/shower but 1 drain was clogged enough to fill above our feet while having a shower. And although it was cold outside, the rooms were very hot and it was difficult to cool them down even with the radiator turned off and windows open. We would stay again as it was a decent price and although we weren’t able to use the spa/pool facilities, they looked fantastic. We did plan to swim but were told our 13 year old child couldn’t swim past 8pm. That didn’t work with our late 7pm arrival. The cleanliness of the hotel and the customer service of staff is why we rated our stay a 4/5.

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Simon

Good but a little tired a a couple of areas

2/10

Poor

24 Mar 2026

Amanda

Creaking floor boards

8/10

Excellent

21 Mar 2026

Daniel

Great price if taking you 4 legged friends pool/ steam room and sauna was a nice addition to our stay

Partner

8/10

Excellent

21 Mar 2026

Stuart

Lovely room, leisure centre but the ev charger mysteriously stopped working after adding about 10% range

Partner

6/10

Pleasant

15 Mar 2026

Andrew

Room was clean but musty and dated. I used to stay here a lot pre covid and was lovely but has gone a little backwards. Still value for money.

Partner

10/10

Exceptional

12 Mar 2026

Shahid

Amazing

Friends_and_family Friends

10/10

Exceptional

12 Mar 2026

Shahid

Amazing

Friends_and_family Friends

10/10

Exceptional

12 Mar 2026

Shahid

Amazing

Friends_and_family Friends

8/10

Excellent

11 Mar 2026

Dawn

Didnt use the laundry service.

Partner

10/10

Exceptional

01 Mar 2026

John

Brilliant stay, facilities fab. Great price👌
Friendly staff. Food good 👍

10/10

Exceptional

18 Feb 2026

DY

Staff all great, from the welcome in the early hours of the morning, until departure.
Leisure facilities are great, and the staff there are amazing also, which really adds to a wonderful experience.

Self

8/10

Excellent

17 Feb 2026

Amanda

Friendly staff and good amenities. The decor in the room is a bit out of date and could do with some modernisation - a fridge would also be handy - but if you're like us and just looking for a pleasant hotel that's not too expensive and just want to rest your head for a few days, then it's perfect.

Partner

6/10

Pleasant

15 Feb 2026

Ashley

The room was very basic, old fashioned with no character. Our room key card had to be changed 3 times due to it not working, which caused us inconvenience and left us without electricity for a short while.

Partner

2/10

Poor

03 Feb 2026

Sean

The 'comfort room', a sad reflection of the 1980s, had wooden framed, thin double glazed paneled windows. One of the security handles to lock a window was missing and they steamed up with condensation every morning. The only way to control room temperature was to open a window out into the grounds (no AC).
There was ONE biscuit in the tea tray upon arrival. It looked like it had been there for a long time.
The decor was tired and reminded me of the vintage TV programme, 'Crossroads Motel'.
The staff were a blast from the past in terms of their uniforms and general attitudes. We received one smile from one member of staff, Mike, in the bar, who looked desperate to make friends given how empty & lonely the bar looked and one smile upon our arrival at check in from a lovely Ukrainian receptionist.
The £14 breakfasts were horrible and not worth the £28 I forked out (so much for 'children go free'). All cooked ingredients were in bain marie's steaming away all morning. My son, who likes his food, left the sausages and bacon on his plate.
I refused to eat any of it.
I ate two slices of melon, two slices of grapefruit, a stale croissant and a slice of toast which took two runs on the conveyer belt toasting machine just to get a slight toasting.
The bathroom in our room had beautiful, clean tiles and blue patterned ceramics on a boarder. They looked original. The hot water tap at the sink trickled and was stiff. The bathroom door coathook was missing! The shower was tempramental. Sad

Friends_and_family Family

4/10

Poor

03 Feb 2026

Alan

Bathroom sink had large crack in it. TV only worked about 1 night out of the 4.
Hotel had run out of CO2 for all 4 nights stay so there was no draught beer which completely ruined the planned evenings.
Just lots of small issues, list goes on.

Leisure Self

6/10

Pleasant

31 Jan 2026

John

The room was really nice and the hotel was in a nice quiet area however for a four star hotel we were pretty disappointed. For a starter we had to wait 5 minutes at an empty reception when arriving (just before 8pm), then during check in we asked receptionist if the restaurant was still serving food and she said until 9pm. We put our backs away in room and went straight down about 20:10 and it had already closed At 8. The servers and chef were In process of leading but kindly made us a burger and a veg curry which was amazing service by them but made us feel guilty into leaving a larger tip than usual for forcing them to stay on. Then the following night there was a birthday party on in the lounge which is nice for the people to celebrate but music was blaring until after 1am and you could hear it all the way down to our room because we had one that had garden doors so we couldn’t sleep. Then when checking out we had to wait literally 15 minutes as the one receptionist was on the phone in the back so during the time were ignored by 5-6 menders of staff walking past, fair enough not their job but at least acknowledgement would be nice. Also the pillows were not very comfy. Overall it was ok I’ve stayed in worse but for the price and rating it was well below expectations.

Partner

10/10

Exceptional

18 Jan 2026

Lesley-Anne

Room was great, staff were friendly and attentive. We made good use of the leisure facilities

10/10

Exceptional

09 Jan 2026

Hiteshkumar

Room wat neat and clean with best service staff and easy check in and check out . Must go place.

10/10

Exceptional

02 Jan 2026

Corrine

Couldn’t fault it, always worry going to breakfast late that there won’t be much or it’s not as fresh, going down 30
Minutes before it finished and they were still bringing more out! Staff all super friendly, the room was clean and comfortable, coming from Plymouth an 8 hour drive we were gutted to have to leave a day early to get home before the snow and ice warnings kicked in! Will definitely be back again

Partner

2/10

Poor

02 Jan 2026

Chi Pui Maggie

I was told the breakfast ends at 11am the day before, but due to the misleading information from the hotel staff, the breakfast closed at 9:30am without any notification.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Janis

We had roon 50, queen 4 poster bed, big spacious room. Shower, bath & tea/coffee etc.
breakfast was good buffet variety and really tasty. Hot buffet, cold buffet, bread, cereals etc
We used the leisure facilities both days including the gym, can’t fault anything.

Partner

8/10

Excellent

29 Dec 2025

Alexander

Fed up meeting dogs

10/10

Exceptional

17 Dec 2025

Shahid

Staff members are great

Friends_and_family Friends

10/10

Exceptional

08 Dec 2025

Kevin

Efficient Chec-In. Room was spacious

Business

2/10

Poor

06 Dec 2025

Austen

The food menu wasn’t available, well some teams , the rooms were fine but there was no hot water at all which meant we could

2/10

Poor

05 Dec 2025

Louise

The room was horrendously dirty. I stayed 3 nights and had no hot water the entire time. The pool was closed but we had not been told this before arriving. Staff told us it broke sunday and we arrived Tuesday so plenty of time to inform us. The sink was cracked and leaked water. The flush only worked if pressed in a certain way. I was put in an inter connecting room with a big gap down the door. Dogs barking and constant noise. No fair use policy for the ev charge point and people leaving cars plugged in deapite being fully charged. This was topped of by them trying to charge us for breakfast by invoice at the end. We didnt have breakfast and drinks had been added to our room. I refused to pay as someone was clearly using the wrong room number.

Leisure Self

6/10

Pleasant

27 Nov 2025

Angela

Nice room, curtains were dirty but everything else clean, unexpected closure of the spa which was the main reason I picked here, unfortunately I had guests in the next room which didn't respect the notification saying quiet space....we don't all want to get up early, spa was superb on my first night, unfortunately didn't get back in due to its closure

Self

8/10

Excellent

26 Nov 2025

Paul

Great breakfast nice hotel

Friends_and_family Friends

8/10

Excellent

24 Nov 2025

Michael

The staff were very friendly and the hotel was in reasonable condition.The restaurant menu was the same for the 3 x nights and the food was average.On the Sat night the restaurant area was very cold.

Partner

8/10

Excellent

22 Nov 2025

Terri

Great property and dealt with issue with heating excellent after we emailed

Leisure Friends

8/10

Excellent

22 Nov 2025

David

Room didn't have heating on the whole time we were there even though got told it would be on at 5:30pm and had asked reception several times why it wasn't on and that the room was cold apart from that the stay was good!

Partner

2/10

Poor

17 Nov 2025

Megan

We had an extremely disappointing stay in room 1. I’ve stayed here before recently and although the corridors smelt and the room was quite dated it was roomy and reasonably clean. This time however the corridor up to the room had a very strong stale smell. The room itself was full of moisture and smelled damp. It was incredibly difficult to open the window and took both of us to open. We had to move a set of drawers to get to the window and there was a thick coating of dust under the drawers and rubbish p from previous guests. The window had no mechanism to keep it open so we had to use our own belongings. The tap spurted out water as soon as the tap was turned and covered me in water, when the taps were on they were incredibly loud. The shower itself was very old and impossible to use, the water was either far too cold or dangerously hot and couldn’t be used. The furniture in the room was old and smelled really bad so couldn’t be used.

6/10

Pleasant

12 Nov 2025

Shirley

room extremely dusty breakfast expensive floating in grease expensive for drinks and no inter action to make welcome spa and pool good certainly not like other best western

Partner

10/10

Exceptional

09 Nov 2025

Jonathan

Staff nice room clean and huge bed great

Leisure

8/10

Excellent

09 Nov 2025

Jacqueline

Everything was clean and tidy and breakfast was good

Leisure Self

8/10

Excellent

07 Nov 2025

Miranda

Very friendly staff and clean rooms! Lovely spa with saunas and other amazing amenities for hotel guest! Would recommend for a relaxing night stay!

Leisure Partner

8/10

Excellent

07 Nov 2025

Steven

Nice hotel, dated traditional decor in the room, floor was very creaky and could do with a few nails. Carpet had burn marks and stains. Food was good and staff were pleasant and helpful.

Business

10/10

Exceptional

06 Nov 2025

Shahid

Excellent cleaning
Staff was so nice
Nicla was so helpful she was very polite with us and giving a good service my partner was so happy about her service and up grade our room

Partner

2/10

Poor

05 Nov 2025

Jason

Room wasnt superior advertised with 4 poster bed , just normal double , no gowns
heating on full and only able to open window an inch so room red hot all night

Business

10/10

Exceptional

31 Oct 2025

Lukasz

No comment

Business

6/10

Pleasant

26 Oct 2025

Lynne

Check-in was horrific. We arrived at 4pm to be told one of our rooms wasn't ready. When I said \"but check-in was from 3\" the lady replied \"Yes I know!\" when I asked what time the room would be available she said that she didn't know and there was nothing she could do and would get a manager to speak to us - still waiting to speak to the manager.
Audrey - the other lady on reception was amazing. She really saved the day! Her service was first class and she was so helpful she really made the stay a positive experience for us.
Apart from that other receptionist, whose name I didn't get, the other staff were great too. Dinner was delicious but breakfast was disappointing- no clean bowls at the cereal, food not being replenished when it was low. I went to the hot food and there was 1 sausage, no eggs and only 2 rashers of bacon left. This should constantly be topped up. Room was clean although a bit dated. Wifi was rubbish in the room.

Friends_and_family Friends

6/10

Pleasant

25 Oct 2025

Scott

All facilities excellent

Partner

8/10

Excellent

23 Oct 2025

Valerie

The food was a bit bland

Partner

6/10

Pleasant

22 Oct 2025

Jim

Very clean but uncomfortable bed nice hotel just dated.

Business

6/10

Pleasant

20 Oct 2025

Elaine

Room could use a better clean. Attention to high dusting needed. Bathroom radiator, toilet roll holder built up dust from a long time. Swing bin broken and dirty. Light switches dirty. Net curtains ripped. Bathroom radiator only worked one night so couldn’t head the towels. Hair from previous guests left in bath plug hole. Staff were nice and pleasant however. Other guests were quite loud in rooms next door on a couple of nights so didn’t sleep well those nights. Wasn’t a fan of the buffet full breakfast. Eggs overcooked as sitting a while. Fresh to order is always best. I only ate cereal and ham and cheese after my first cooked breakfast. Evening meals were nice but a small menu to choose from.

Friends_and_family Family

2/10

Poor

20 Oct 2025

Donna

Arrived late Friday night, checked in and went to room. Found cobwebs on the ceiling, stains on the lamp shades, and hair all over the carpet. Looked like a hoover had never been used, utterly disgusting. Moved to another room which was no better and bathroom was worse. There were several large cracks in the sink and what looked like faeces on the curtain. The sink had been painted, presumably to hide the crack, but was also chipped and broken. The TV guide didn’t work as the date was set for 6 months previously, and a quarter of the mirror was missing. The last occupants also left dirty socks and even though we informed reception, no one came to remove them. The price of our meal was reimbursed as an apology but we won’t be back. The receptionist did say that the cracked sink has been like that for months, so they were certainly aware. Such a shame as the hotel looks beautiful from the outside, the food was good and the gardens are lovely, but not worth sleeping in a dusty, unhygienic room for.

Partner

8/10

Excellent

20 Oct 2025

Anne

We Stayed for three nights with daughter & her husband. The hotel was lovely and very clean. The bar lounge had no atmosphere and was not welcoming. An artificial plant had been taken out of b ox and stuck on sideboard, nobody tried to arrange the leaves so it looked reajnn mmmm Some background music would be nice evening menu choice was not very good.

Partner

8/10

Excellent

15 Oct 2025

Sheila

Lovely staff. Spacious room

Business

10/10

Exceptional

15 Oct 2025

KENNETH

Could do with a more varied dinner menu !

Business Self

4/10

Poor

12 Oct 2025

John

Room i was given was not a 4 star room, no curtains only wooden shutters that didn't close, tv you couldn't watch because of.its location, dead insects in bath room light, etc. Room picture was not any like any of the pictures on website. I would say 1 star at the best.

Business Self

6/10

Pleasant

12 Oct 2025

Caroline

Food was good for breakfast and dinner but dinner and drinks every expensive. Pool and gym the best part very relaxing

Partner

6/10

Pleasant

12 Oct 2025

Gillian

Easy check in. Had a big room which was clean and comfortable but very dated. For example net curtains had big holes in! The bed was comfortable. The bathroom clean and nice towels but the shower was very hot and the control didn’t cool the temperature down. Also the radiator was either off of extremely hot. We had it turned down to lowest temperature but it was still extremely hot making the room unbearably hot so we left it switched off. Our room was above the kitchen area and we were woken at 6 by very loud music coming from the kitchen area. We rang reception to complain but couldn’t get an answer. This is our second stay at the hotel but probably wouldn’t stay again.

Leisure Partner

2/10

Poor

09 Oct 2025

Gary

Disgusting

There was nothing good about the stay, I followed your description of the hotel and it was not a true reflection of the hotel. I will not stay here again and feel cheated having paid upfront otherwise I would have moved hotels. The shower was covered with long black hair before me taking a shower and this remained on the shower wall for the 3 nights. Disgusting…. The bed was made but the tea, coffee etc wasn’t replenished.

Business

10/10

Exceptional

09 Oct 2025

Adam

Amazing place to stay had a great time staff was great as well

Leisure Partner

6/10

Pleasant

08 Oct 2025

Gavin

Rooms are dates, window was taped shut unable to open.

Business

6/10

Pleasant

05 Oct 2025

Theresa

The property is beautiful and in a nice area. The rooms are large, beds are comfortable and enough room for your luggage. The food at the restaurant was very good.
Expedia and the hotel website states that the property has laundry service and a place to do your own laundry. We were counting on that as we needed to do laundry. The hotel does NOT have either of those services. The manager was able to help us out and did a small load of laundry for us.
Overall we would definitely stay there again.

Leisure

6/10

Pleasant

24 Sep 2025

Tony

The standard room was satisfactory but somewhat tired. Access to hangers in the wardrobe was restricted and fiddly because of the enclosed design of the unit. We requested the environmentally friendly light room service option, but the room wasn't serviced at all. The hospitality beverages could have been better stocked, and there was no bottled water, though a jug of tap water was provided on request. The staff were pleasant and friendly, but inefficient. The meals were fine but the service slow and, in the case of some drinks, inaccurate. We had guests for afternoon tea, but had to chase for service.

Leisure Partner

10/10

Exceptional

22 Sep 2025

PAUL

Really friendly, helpful staff.

Leisure Partner

8/10

Excellent

18 Sep 2025

Melissa

Friendly staff. Nice dinner, fish & chips.

Leisure

2/10

Poor

16 Sep 2025

John

Internet never worked and staff couldn’t fix it. Heat did not work first night. Fire at 23:00, stood in the cold for an hour, never an attempt to get us to the pool building to stay warm, no explanation. Watched the maintenance man electrocute himself twice while we at breakfast. But the worst part, was Best Western refused to credit my account for the stay as it was booked on Expedia. The company website was XX / night higher, essentially I am paying for my own rewards. I am done with Best Western and will not use you again.

Leisure Family

4/10

Poor

16 Sep 2025

Andrew

Business trip to Scotland

Business

4/10

Poor

16 Sep 2025

John

Not a good experience unfortunately

This review is no reflection on the staff who were excellent. When I arrived at 3.15 my room was not ready I was kindly offered another room but the windows would not close so I had then wait till 3.30 for my original room to be ready. I had booked a double bed but when I got to my room it was 2 singles pushed together. At this point I could not be bothered to go and complain as I was due on a Teams call. I had to do this on my phone as there was no internet and reception had no idea when it would be working and in fact still not working when I checked out.
I had a pleasant meal and as I had a long journey I went to sleep at about but was woken up at just after midnight with a noise that resembled tumble dryer with shoes it it. This went on for 20 or so minutes.
I have stayed here a number of times before and it has been excellent but sad to say this was a horrible experience so probably will not stay here again.

Business

2/10

Poor

10 Sep 2025

Matthew

Staff great the only positive, I ended up in room 17 (sorry for the poor people who get this room going forward) the first room on the bottom floor, first note, every floor board creaked and cracked, the decor dating back to the 1940's period, horrific brown wooden joy, no desk light, no fan, a tv where 4 channels worked, just miserable, the tiling in the bathroom may well have dated back to the 1920's, the most pathetic gross bottle of some kind of awful shower gel. The window opened onto a car parking space some 9 yards away, the road around the hotel car park and every smoker that came out of the main entrance for them to fill the room with smoke and diabolical chat or playing videos on their phones. But the saving grace was the noise from the room above, oh wow, every floor board creaked, footsteps like a drum being beaten, i paid well over 100 Great British Pounds for the joy, what a dump.

Business Self

10/10

Exceptional

09 Sep 2025

David

Everything you would expect from a professionally run hotel.

They need to update their room key system but thats a minor detail.

Staff were lovely especially the main receptionist i delt with and the young nervous girl in the restaurant

Leisure Self

6/10

Pleasant

07 Sep 2025

Denise

Appropriately has been maintained and the
Room was what we expected it to be

6/10

Pleasant

24 Aug 2025

Verified traveler

Tired rooms

Nice pool but standard room needs serious upgrading. Would be ok at a low price.

Partner

8/10

Excellent

24 Aug 2025

Jeanne

Very nice place.

Leisure Partner

6/10

Pleasant

23 Aug 2025

Kelly

Pricey for what it is

Wasn’t an all bad stay. The First Lady on reception was lovely and really helpful. She was an older Scottish lady with blonde hair who did everything she could to help us. Our first room had the noisiest floor boards (sounds trivial but you literally couldn’t rest your little toe without a horrendous noise. In terms of cleanliness I think they need to hire new cleaners. The dado rail in all corridors were dusty. Our room was very dusty and cobwebby. We moved rooms and the second room the bedding didn’t look like it was fresh I could be wrong but the creases looked like someone had laid in it. By this point after 10 hours driving and one room change already I decided just to sleep in it as I bring a spare pillow case and a blanket anyway. My son is autistic so I didn’t want to make him even more anxious than he already was by suggesting my bedding hadn’t been changed. Was in reach of Edinburgh (about an hour door to door using the park and ride at Halbeath) The family rooms with a shared door access need sound proofing as you can hear everything. I wouldn’t stay here again and would recommend it.

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