Name: Premier Inn Edinburgh Airport - M9 Jct1
Address: 5 Hallbarns CrescentNewbridge, Edinburgh, EH28 8TH, GB

4/10

Poor

05 Aug 2026

Ann

We are very disappointed with our stay and want to warn others of the scam. First of all they should not call themselves an “Airport Hotel”. They do not have a shuttle to the airport which is very inconvenient. After returning to the US, we received a 54 Pound parking ticket for parking in a space while checking in and taking our luggage to our room. We were there 20 minutes according to the timestamp and stood in a line for 10 minutes to check in. We do not think this is an acceptable practice when you are a paying customer. We then received another 40 euro ticket from Hertz because they paid the parking ticket. This sure sounds like a money making scheme to us. We did not have this problem anyway else in Ireland or Scotland so we will not stay at a Premier Hotel again in our travels and want to warn others.

10/10

Exceptional

05 Aug 2026

Jesse

Convenient location

8/10

Excellent

04 Aug 2026

Vin

The room was good, food was good, staff was helpful, but there was 1 standout, Linda the bartender was the best, very helpful, funny, nice. Overall a good place to stay.

10/10

Exceptional

03 Aug 2026

Angus

A great end to a busy week.

Family_with_children

10/10

Exceptional

01 Aug 2026

Philip

Less than 10 minutes from the airport but pretty quiet, noise wise, considering. Restaurant on site with plenty of options. Staff were excellent to deal with.

8/10

Excellent

30 Jul 2026

Patrick

Unfortunately we had an early flight out and the breakfast wasn’t available

8/10

Excellent

29 Jul 2026

Rebecca

Location good for airport. Staff was helpful. Room was ok, could tell older establishment. We felt insulted to have to pay to park on the property (over $10 USD for 1 night) -- even though we were paid guests.

2/10

Poor

16 Jul 2026

Finnick

It is a facility that serves an international clientele of the airport but has now van transport to the airport. You pay to park. No one is at the front desk. You’re supposed to self check in. It has no usb ports to charge phones or electronics.

The only thing it has going for it is a good bartender.

I guess they think as long as you are drunk you won’t notice the outdated and charge heavy costs for very little to no comfort.

Family

6/10

Pleasant

14 Jul 2026

Charles

Rooms are clean but no usb ports to be found. We arrived around 7pm for an overnight prior to an early flight the next morning. There was no receptionist and checkin was at a self serve machine. Our room was booked on Expedia and the machine didn't recognize Expedia booking numbers. We had to push a button and wait for someone to come help us. We went down to get some dinner and we're told that the earliest they could seat us was 9:30pm. We asked about snacks or someplace we could walk to. Nothing available and they offer no shuttle service to the Airport, even though they bill themselves as an \"Airport\" hotel. It was 2.7 miles, so too far to walk. I would not stay here again. They have good prices but you pay for it in other ways.

Partner

10/10

Exceptional

12 Jul 2026

Yetunde

It was a nice clean room and the breakfast was good and balanced. The staff were very warm and helpful.

Family_with_children

10/10

Exceptional

09 Jul 2026

KA BO

It’s located in the middle of a car dealerships community and thus no restaurants or grocery stores that is accessible by foot.
Also, there is no airport shuttle services so you need to book your own transportation to and through the airport but it is just about 5-10 minutes drive away.
I was booked into an accessible room which I didn’t need but it was very spacious and the bathroom was wheelchair accessible too, I think people traveling with accessibility concerns would be able to appreciate the facilities a lot.

Self

10/10

Exceptional

07 Jul 2026

Lesley

Check in was smooth and efficient. Room was large as it was a disabled access room. Nice clean bedding, towels and bathroom. Very quiet, with no noise from the surrounding rooms or outside.

The restaurant food was reasonably priced and decent portions.

Self

6/10

Pleasant

05 Jul 2026

Dolly

Was a great overnight stay close to the airport

10/10

Exceptional

01 Jul 2026

Cheryl

Amazing staff, great food, & room comfortable.

Partner

2/10

Poor

30 Jun 2026

sherree

If I could give a minus score I would. It was advertised as a hotel that provided an airport shuttle. They do not. No one at reception and no eating facilities until Dinner! Nothing by the hotel except car lots. Room was worn and carpet and furniture stained. My room was an adjoining room with no sound proofing between. Food and coffee was terrible. Certainly not worth $178 a night! Would not return.

Self

10/10

Exceptional

20 Jun 2026

Mary

Front desk staff was very helpful in helping us to get transportation to the airport

Partner

8/10

Excellent

20 Jun 2026

Graeme

I didn't think that the price reflected the Hotel

10/10

Exceptional

18 Jun 2026

Jayant

Clean,tidy,helpful teams and value for money

Partner

8/10

Excellent

18 Jun 2026

Richard

Nothing special.. although close to hotel. Uber drivers don't want to pickup at this location...

Partner

4/10

Poor

09 Jun 2026

melissa

No staff available to checking

Family

6/10

Pleasant

30 May 2026

Kellie

Plain hotel close to the airport. Room was spacious and the bed was comfortable. Bathroom had awful moldy odor. Worn carpet. Reception staff very helpful.

Self

10/10

Exceptional

27 May 2026

Ashwin

Self checkin was amazing and the Staff are helpful

Family

6/10

Pleasant

25 May 2026

Elizabeth

Misinformed by Expedia that there was a free breakfast and free airport shuttle. Those were the two main reasons I chose Premier Hotel. Also disappointed in the very slow restaurant service, so much so that we went to a nearby McDonalds.

10/10

Exceptional

21 May 2026

Robert

Our room was very clean, comfortable. Convenient to the airport. Restaurant was above average for a hotel (other than one of those 5 star ones), great fish and chips and breakfast was a winner! I don’t like paying for parking at any hotel I stay at, but I guess that’s an American thing. We had to pay to park at a lot of our hotels in Scotland. WiFi was better than most as well. Staff were extremely helpful, and always with a smile and sometimes a good laugh. I recommend this hotel when you want to be close, but not on top of the airport. I slept well, and don’t recall being bothered by any planes.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Roan

Clean room, friendly staff, quick and easy check-in/out. Restaurant menu looked interesting.

Family

8/10

Excellent

14 May 2026

Maria

A good hotel for a night. It is close to the airport

Family

8/10

Excellent

12 May 2026

Kathleen

The room was very basic with no chair except for a very uncomfortable desk chair. It made it uncomfortable to watch TV for two people. The room was very quiet and the bed was comfortable. There was a parking fee of 7 pounds per day. The location was very convenient to the airport. Word of caution, there are two airport Premier Inns. We went to the wrong one not realizing there were two and it was not an easy drive to get to the right one we had booked.

Partner

8/10

Excellent

11 May 2026

Casey

Quiet, peaceful hotel located 10 minutes away from the airport. Very convenient for a night before a flight. Only drawbacks are lack of refrigerator/microwave in the rooms, and must pay for parking (7 pounds per night when I stayed)

Friends_and_family Family

2/10

Poor

07 May 2026

Kody

Don't recommend this hotel if you're needing to go to the airport, no public transport

8/10

Excellent

18 Apr 2026

ThuBa

Good for families and business folk alike. Just far away from the city, good bus ride into town though.

2/10

Poor

16 Apr 2026

Doug

Below average

Self

10/10

Exceptional

13 Apr 2026

Joshua

Great meal deals, friendly staff, and nice clean rooms.

Partner

8/10

Excellent

25 Nov 2025

katrina

Clean room and great breakfast! A little confusing checking in with the kiosks

10/10

Exceptional

17 Nov 2025

Curtis

Had a wonderful stay… Clean room, hot coffee and a wonderful staff… Susan treated me like family, she was very polite and courteous !!

Leisure

10/10

Exceptional

12 Nov 2025

Lucy

Nice spacious room and good ensuite. Restaurant was good but was very busy and not enough sitting space to enjoy a drink while waiting for a table. Would recommend.

Business Friends

10/10

Exceptional

03 Nov 2025

Jacob

Everything was great. The food, it was clean and the staff was wonderful. We would definitely stay here again

10/10

Exceptional

01 Nov 2025

Caitlin

Everyone was nice

6/10

Pleasant

30 Oct 2025

Erica

Room was ok, sufficiently clean.
Breakfast was disappointing, not a great choice of products.

Leisure Partner

2/10

Poor

25 Oct 2025

David

One of the worst customer service experiences of my life. Due to weather forcing a change in travel plans, I could not arrive on the day of my reservation. I tried for two days to reach Premier Inn customer service and the front desk. When I finally was able to get a human on the phone, I was informed I had to call the front desk. They never picked up.
I messaged Premier with a request for help, explaining my issue. More than a week later, I was told they couldn’t help because I booked on Expedia. I was charged full price, turning an already frustrating trip into a bigger nightmare.
I learned a valuable lesson - avoid Premier Inn and all Whitbread properties at all costs!
And, after years of relying on Expedia, I might not return.
I will be sharing this experience with my friends and colleagues far and wide!

8/10

Excellent

20 Oct 2025

Annette

Can you please make it clearer in the name of the hotel that there are two airport hotels? I went to the wrong one and had to taxi across to the other.

Business Self

6/10

Pleasant

19 Oct 2025

Scott

The staff was excellent but the breakfast was not free

Leisure Family

10/10

Exceptional

19 Oct 2025

Lou

Close to airport

6/10

Pleasant

18 Oct 2025

Anna

Pros: super close to airport; food is decent onsite for dinner, didn’t get a chance to try breakfast as we have an early flight. Restaurant service was a little slow…probably staffing issue but the second hostess was really nice and warm. The steak was over cooked; when I mentioned it to the hostess, she immediately took the steak back into the kitchen to have another steak prepared to my liking. The (new) chef came out to apologize and to check on us. I really appreciate that.
Cons: first room offered has a bad intolerable odor; requested another room which has a faint odor but was tolerable for the one night. The lady in the front seemed cold and indifferent. When we went to the restaurant, despite it was half empty, the same lady told us to come back in hour and an half because we didn’t have a reservation. Lastly, just as an FYI, the hotel charges £7 for one night parking in their lot.

Leisure Friends

10/10

Exceptional

17 Oct 2025

Judith

Excellent location

6/10

Pleasant

17 Oct 2025

Connie

Great for a quick stay before an early flight. Nothing wrong, but nothing fancy.

Leisure Friends

6/10

Pleasant

14 Oct 2025

Stephanie

Staff helpful. Parking easy but you have to pay. Room clean. I booked a king bed and got a queen that was not very comfortable. Pretty sure I paid a bit more for the king bed I didn’t get. Did not eat at the restaurant. Close to airport.

Partner

8/10

Excellent

13 Oct 2025

Anne

A shuttle to the airport would be a great addition to a clean and friendly place.

Leisure Friends

10/10

Exceptional

12 Oct 2025

Jill

The staff here were excellent. Very helpful, friendly, knowledgeable and positive. Well organised. The room and building were clean and the beds were warm and comfortable. The location was much further than expected from the airport and taxi was costly.

Leisure Friends

10/10

Exceptional

12 Oct 2025

Clark

It was a nice place at a good value.

Leisure Partner

10/10

Exceptional

11 Oct 2025

Gina

Great staff, very helpful for directions for transportation to and from Edinburgh city.

Leisure Partner

6/10

Pleasant

11 Oct 2025

Kerry

I would like to recognize, the sweet, short haired, blonde woman at the front desk who served me my meal. The hostess in a red blazer was beyond rude Wednesday evening. She wouldn’t allow us to sit in the lobby restaurant when we came down to eat. We had to make a reservation she says. She booked us for 45 minutes later, 830pm. It was the end our honeymoon! We were having a great time until she made an assumption and was so rude. She completely ignored me as if somehow, I was something that I was not, I was young and dumb. She explained to me that her brother was the kitchen cook that evening, and she was so happy that He was Tending to Her in every way, when both should be meeting our needs as customers. I said oh said “I totally understand.” She replied “You will understand, when you are older and have children of your own” I replied,
“oh I’m 39 & I have a 5yr old.” She replies I am 39 & seemed to be surprised we were the same age. I then explained to her, the reason I say I hear you, is because I have two siblings are 14 yrs younger. When I told her I was a hair stylist and business owner of 20 years, she made more inappropriate comments referring to her gay best friend, which had nothing to do with our evening. My husband was so upset, he got up & left & later came back to get me out of the conversation. She was awful! I’ve never been more mistreated by someone I don’t even know. I hope this issue will be addressed so others will not have a similar experience.

Leisure Partner

6/10

Pleasant

11 Oct 2025

linde

The Premiere Inn Newbridge is located conveniently close to the airport, still a 20£ taxi fare. The room we received was large, designed for someone with a disability, even down to fall arrests and an alarm. Plenty of space, but lacks a fridge or microwave which would be nice as there are limited options for dining. The biggest recommendation for the hotel would be to have a person at night reception. We had an incident whereby we were leaving very early in the morning ( 6:00 am) and the occupants above our room were running and banging until 1:30 am keeping us awake. The noise was loud enough to shake the bed and to hear out in the hall. I went to see if someone at reception could ask them to keep the noise down, but could find no one. The lack of sleep made the next day’s travel harder.

Leisure Partner

6/10

Pleasant

10 Oct 2025

Ann

I did not have a car, though my room looked out over the parking lot. Breakfast not included. Few amenities. No shampoo, no tissues, no water bottle in room, though bed comfortable.

Leisure Self

10/10

Exceptional

10 Oct 2025

Elisabet

everything was alright, we don’t have any complaint

Leisure Friends

10/10

Exceptional

09 Oct 2025

Elizabeth

We had an overnight stay to catch our plane. Very clean and comfy room. Good breakfast!

Partner

8/10

Excellent

06 Oct 2025

Travis

The room was very clean, and the staff were very professional and courteous and helpful

Business Self

10/10

Exceptional

05 Oct 2025

Sydney

Lovely staff and tasty food in restaurant. Room spotless and bed comfy. Transport in cab to airport prompt and convenient.

Business

6/10

Pleasant

04 Oct 2025

Richard

I called the Premier Inn four times to get instructions from getting to the airport to the inn. All four times a recording told me that the team was helping other guests, call back later. Very disappointing. We ended up asking the bus drivers which bus we should use. The bus driver dropped us at the wrong stop. We ended up at The Travelodge. They called a cab for us and we paid for another ride. All probably could have been avoided if we could have spoken to someone at Premier Inn. Breakfast was very good, check out was very easy.

Leisure Partner

8/10

Excellent

04 Oct 2025

rachel

This room affords the basic accommodations a traveler would need prior to leaving from the Edinburgh Airport. Be advised, there are 2 premier Edinburgh Airport locations, so use the exact address from your booking when searching for navigation. We stayed in room 104 which appeared to be handicap accessible with emergency pull cords much like a hospital room. I’m not sure if all the rooms are set up like this but I did not request a special room so it is worth mentioning. Parking for overnight was conveniently available in the on-site parking lot for 7 pounds/night. I cannot speak to the breakfast as we had to leave earlier than it was served.

Leisure Partner

4/10

Poor

03 Oct 2025

kate

The realization that we spent 60 lbs. to and from the airport was simply deceptive. It is called a
Airport hoteland that means there is a shuttle-I will not be a customer again.

Partner

10/10

Exceptional

03 Oct 2025

Brandy L

From checking in to checking out, this hotel was great! I appreciated Scott at check-in very much. Super kind and helpful with explaining the meal deal and other hotel amenities and my questions about getting taxi, etc. The restaurant was really good! I had an excellent dinner and breakfast. They serve breakfast until 10:30 on weekday, so that was appreciated as I like to sleep late.
It's close to the airport, so very convenient. Large parking lot. My hotel room was great.
Quiet room and I appreciated the elevator!!! A lot of previous hotels I was at were walk ups only. My room, #244, was very comfortable and large! The bed was soooo big, soft, comfy, and warm! Nice size bathroom with both a tub and shower. Large TV.
Just a perfect end to my Scotland vacation! Thank you!

Leisure Self

8/10

Excellent

29 Sep 2025

Kathryn J

Came in late. Kiosks not functioning. Had to call receptionist. Breakfast was not complimentary, to our surprise. Otherwise all was just fine.

Leisure Family

2/10

Poor

29 Sep 2025

Jalene

It says \"airport\" for the name but not even close to the airport and nothing around for restaurants etc. Just car dealerships around it. The check in experience terrible. The tub was dirty and they don't have things like kleenex in the rooms. They were short staffed for the dining room. All around I do not recommend to stay here.

Leisure Partner

8/10

Excellent

28 Sep 2025

Donna

No phone in the room so no wake up call could be arranged. Room seemed stuffy and we both found it extremely hot for sleeping.

Leisure Partner

4/10

Poor

28 Sep 2025

Usman

There is a charge for the parking very outdated bathroom looks like hospital bathrooms

Partner

6/10

Pleasant

28 Sep 2025

Chris

This is an average business Hotel.

4/10

Poor

26 Sep 2025

Anitha

Our room had a damp musty smell. It was really bare bones. Everything was dated and could use a refresh. Glad I had only 1 night to endure. I tried to get my room changed but apparently they didn’t have a better room. For the price i paid for the night i think i couldn’t done way better

8/10

Excellent

23 Sep 2025

Alison

No shuttle to airport and although the hotel restaurant was good there were no other choices around. The machine for check in did not recognize us so had to wait for a staff member to pass who could help us. The staff were really lovely and the room was clean. Bed comfortable.

Leisure

10/10

Exceptional

22 Sep 2025

Robin

This hotel was very clean and up-to-date. The perfect place to stay the night before catching an overseas flight. The restaurant was very good and they have a nice little bar.

Leisure Family

6/10

Pleasant

19 Sep 2025

Paul

Disappointed

The staff wanted us to check in using their automated system but if you are an international traveler it doesn’t work for you. So checking was frustrating and took a long time. Any extras like parking or basic breakfast costs extra but this is not part of the booking information. I had to make a change in my booking within minutes of my initial booking and I was charged for the initial booking and the changed booking. Very uncool. I would not recommend this hotel to any one.

Partner

4/10

Poor

18 Sep 2025

Elif

Not worth it for the price unfortunately, stayed here because it was close to the airport but would’ve rather stayed in the city for this price

6/10

Pleasant

16 Sep 2025

GEORGE

I didn't like the fact that it was a self check in place, never experienced that before, neither the fact that the self check in didn't work, so had to seek assistance. Once assistance arrived it was fine

Leisure Self

10/10

Exceptional

16 Sep 2025

Kelly

Wonderful

It was a great place, very clean, loved the king bed Wish we had stayed at the chain at other locations on our trip. Keep up the good work!

Partner

10/10

Exceptional

16 Sep 2025

Shea