Name: Courtyard Edinburgh West
Address: 2 Research Avenue South, Edinburgh, EH144BA, GB

10/10

Exceptional

25 Jul 2026

Margaret

Easily found, ample parking
Good breakfast selection
People need to be aware of new Visitor tax payable by everyone even if you are a UK resident🙈
Had dinner, nice selection, quick service, and well presented

10/10

Exceptional

19 Jul 2026

Joe

Room was excellent. Staff was extremely helpful in a ride to the airport.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Anne-Marie

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Friends

10/10

Exceptional

08 Jul 2026

Christine Mendez

beautiful area for a beautiful hotel

Partner

10/10

Exceptional

05 Jul 2026

Sarah

Spacious clean rooms, friendly knowledgeable staff. Excellent food, and easy access to city centre via buses.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Melanie

Spacious and clean room with comfy beds! Not super close to the airport, though.

Partner

10/10

Exceptional

25 May 2026

Greg

We have stayed in a lot of hotels over our travels. THIS WAS PROBABLY THE BEST SERVICE BY STAFF IN 30 years. The front desk helped us in every possible way. The breakfast was very good, the staff serving the buffet was very tentative to our needs. The only time during our weeks stay ( ha ha) that I was told no was when I asked for a tooth pick.

Partner

8/10

Excellent

18 May 2026

Lindsay

Overall, I had an awesome experience at this hotel. The room was clean, in decent condition, and the shower had good water pressure and plenty of hot water.

The restaurant downstairs was decent. We had a server who was awesome but I never got his name.

The hotel is near a university and there are plenty of walking paths to enjoy if you like to get out and about. Also, it's very close to a bus stop. Just know, if you stay at this property, the bus ride into Edinburgh is 45-50 minutes.

My only major issue of contention is Marriott's 'free drink in lieu of your room being cleaned'. Apparently both the first and last night don't count... so if you forego room cleaning after your first night the whole next day, that doesn't count. We were told \"It's in the small print\". Marriott should be ashamed. Their cost for one beverage is far less than the cost of paying someone to clean a room, yet they mislead the customers... VERY DISAPPOINTED in this part.

10/10

Exceptional

14 May 2026

Jun Min

Free parking and room is clean

10/10

Exceptional

12 May 2026

Edwin

.

Partner

8/10

Excellent

11 May 2026

Gwen

Clean room to begin win but unfortunately the housekeeping was not the best as we stayed 3 nights and the room was never hoovered in that time. Granted we got fresh towels, teabags got missed but I was able to pick up some from the staff downstairs.
All staff very helpful and welcoming.

Family_with_children

8/10

Excellent

11 May 2026

Gordon

food wad good both at breakfast and light dinner. Few choices for dinner.
No fridge in room.

Partner

10/10

Exceptional

05 May 2026

Gang

Location is close to the airport, has busses to the city ~$3 one way ~25 min, very convenient.

10/10

Exceptional

01 May 2026

SIMON

The only thing that lets the hotel down is the breakfast, very poor

Self

10/10

Exceptional

13 Apr 2026

Amy

Great

10/10

Exceptional

13 Apr 2026

Amy

Wonderful staff. Clean, comfortable rooms. Good food. Close to airport.

Friends_and_family Family

4/10

Poor

12 Apr 2026

Amir

I recently stayed at Edinburgh Marriott Hotel West, and unfortunately, my experience was not as comfortable as I had expected.

The main issue was with the bathroom design. The toilet door had roughly a 1-inch gap, which meant there was a clear line of sight both from inside and outside. If someone was using the toilet, the other person in the room could easily see them. This was extremely uncomfortable, especially since I was sharing the room with a friend. We both found ourselves feeling awkward and uncomfortable multiple times when using the bathroom.

I chose not to raise this during my stay because I didn’t want to create an awkward situation with my friend, but it did affect our overall comfort quite a bit. Privacy in a bathroom is a very basic expectation, and this setup simply did not meet that standard.

After my stay, I contacted support twice and was told that the hotel would get back to me. Unfortunately, I never received any response, which added to my disappointment.

I’m not someone who likes leaving negative reviews, and I would have preferred to resolve this directly. However, due to the lack of response and the nature of the issue, I felt it was important to share my experience.

I hope the hotel takes this feedback seriously and addresses the privacy concern so future guests do not have to go through the same situation.

Business Friends

10/10

Exceptional

10 Apr 2026

James

A lovely stay in a very convenient location for our visit to Edinburgh

Partner

6/10

Pleasant

09 Apr 2026

Daniel

When you book through hotels.com you can't amend your stay, e.g. shorten it by a day, once the stay has started. So I'm out by over a hundred quid just because I booked through this crappy website instead of direct.

6/10

Pleasant

07 Apr 2026

Jennifer

Nice quiet location

Partner

10/10

Exceptional

05 Apr 2026

Jane

Lovely fresh clean uncluttered room. Pleasant breakfast area and nice breakfast

Partner

6/10

Pleasant

30 Mar 2026

Sarah-Louise

The staff were absolutely amazing! I couldn’t say one negative thing about them. Very helpful giving directions etc unfortunately we had issues with the cleanliness of our room and had to change. One room had what appeared to be blood on the wall. Very disappointed as this hotel is supposed to be a 4 star.

Partner

10/10

Exceptional

26 Mar 2026

Kayode

It was clean and quiet and worth the visit

10/10

Exceptional

24 Mar 2026

Mark

Very clean, very friendly staff especially Matthew, he briefed us on various attractions. Food was good @the avenue located inside the hotel.

Partner

10/10

Exceptional

23 Mar 2026

Shabinah

Great stay

8/10

Excellent

23 Mar 2026

billy

The room was clean, the staff was awesome, and I don't business so, IDK on that one. I don't know of any shops that were close-by, we had to ride a bus for a bit or drive the rental for a little bit to find everything. It's close to the airport so no rushing the day of flying out. It was close to the main highway. That helped out tremendously when we left the south for Portree. The bus stop is across the street which will get you downtown, especially close to the castle in Edinburgh. The uber to get downtown is like 40 USD. SO its wise to figure out the public transport. They had parking for our rental, which was way nice.

The only issues I had were sitting sideways on the jon because the toilet paper holder was jutting out and some horrible channels (44 of em) on the TELE, it was a pain to connect our iPhone so we never did. Also, I am lazy, so that's not on them. No in-house or self service laundry so probably a great hotel for business 1-2 days as well. Overall top marks and the price was competitive. It all felt pretty new. I would stay here again.

Partner

8/10

Excellent

16 Mar 2026

Antony

The staff were very accommodating and friendly as they allowed me to check in 2 hours early without any issues. The room was pleasantly spacious, however I did notice several stains on the carpet and the tv had been unplugged. Due to being wall mounted I had to ask a member of staff to help get it plugged in, only to find the chrome cast feature did not work and seems to be a common issue.

Self

10/10

Exceptional

07 Mar 2026

Maisie

We were able to check in early and the room had clearly just been cleaned as it smelt very fresh. Breakfast was good for the price and had plenty of options. Easy access to the city centre via the bus and was able to park the car for free for the duration of our stay. I would stay here again if i was in the area. The only criticism is that the iron in the room did not work very well.

Partner

10/10

Exceptional

07 Mar 2026

georgina

exceptionally clean room
very helpful staff

8/10

Excellent

22 Feb 2026

meagan

Cool room! Comfy bed, really nice washroom. The only thing was the shower always got the floor pretty wet because the glass wall doesn’t go out far enough. The breakfast just ok, we came down and the food looked like it had been sitting for a while so we waited for fresh to come out. But the dinner we had at the restaurant was great. The gym on campus was awesome, really short walk across the street.

Partner

10/10

Exceptional

18 Feb 2026

A M

Great breakfast, comfortable bed, friendly staff.

Self

10/10

Exceptional

17 Feb 2026

Kerry

From the moment we arrived the staff were so friendly and welcoming. The room was clean the beds comfortable and the bathroom spotless.

Friends

10/10

Exceptional

16 Feb 2026

Beth

Everything was great.

Business

10/10

Exceptional

15 Feb 2026

Alan

Great Hotel, friendly staff, room was clean, breakfast was great
Will be back

6/10

Pleasant

10 Feb 2026

VIKKI

Very poor breakfast items were cold.

10/10

Exceptional

16 Jan 2026

James

Rooms very clean and comfortable, and staff very helpful and polite

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

Patrick

Didn’t have a car and breakfast was fresh and plentiful

Partner

8/10

Excellent

04 Jan 2026

Fernando

The staff was very courteous, helpful and very polite and kind

Self

10/10

Exceptional

01 Jan 2026

Catalina

Overall, this hotel exceeded expectations in every way. It’s a place we would return to without hesitation and confidently recommend to anyone visiting Scotland, whether for relaxation, sightseeing, or a special occasion.

Leisure Family

8/10

Excellent

27 Dec 2025

Dumebi

Clean room. Helpful staff. Good hotel environment.

Leisure Family

10/10

Exceptional

22 Dec 2025

Liam

Very clean room, staff were very friendly and overall good experience.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Tia

Lovely room, helpful staff

Leisure Partner

2/10

Poor

15 Dec 2025

Rod

There's was no internet acess even thou we had complained twice.

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Caoimhe

Hotel was clean, rooms were spacious. The toiletries provided were great quality! Breakfast was good and reasonably priced. Could have done with a bit more choice. Right near the bus stop which was a 25 minute spin into the heart of Edinburgh. Staff were helpful. WiFi was a bit dodgy and there were occasional loud noises during the night.

Leisure Partner

8/10

Excellent

13 Dec 2025

Nicholas

Modern hotel with well appointed and spotlessly clean rooms

Business Self

8/10

Excellent

09 Dec 2025

Tracey

Staff were super friendly and helpful.
Room was lovely and very clean.

10/10

Exceptional

08 Dec 2025

Audra

Friendly greeting. Lovely room, spotlessly clean. Plenty of lifts to get to floors. Bar staff chatty and approachable great choice of drinks and food . Fast with both. Free parking (what a bonus) bus stops just around the corner although taxis were quicker to get into Edinburgh town. Would highly recommend and use again. Loved Scotland!!!

Business_and_leisure Family

10/10

Exceptional

07 Dec 2025

Brooklyn

Spotless room , nice staff

Partner

10/10

Exceptional

07 Dec 2025

Vashti

Rooms were spotless. Breakfast was great

Leisure Family

10/10

Exceptional

05 Dec 2025

Maureen

Yes breakfast was fresh and parking was easy x The room was huge and very nice but a few noticable stains on the beautiful carpet and on the settee which i would have thought easy to remove. We thoughly enjoyed our stay x Staff were very friendly and helpful xxx

Partner

8/10

Excellent

05 Dec 2025

Richie

Very clean hotel. Friendly staff. Nice big car park and only a few minutes taxi ride into Edinburgh. Was a good location for going to the corn exchange. Only 2-3 miles away.

Leisure Friends

10/10

Exceptional

03 Dec 2025

Donna

Another wonderfully warm welcome from Matthew set the tone of the weekend.

6/10

Pleasant

01 Dec 2025

Cindy

The house keeping staff need more training. My room didn’t clean up for the day . Also I have requested to clean my room as soon as possible cos I have to stay down the lobby waiting for 2 hours more

10/10

Exceptional

01 Dec 2025

Viviana

It was really nice! The staff is really nice and helpful. Totally recommend it!

10/10

Exceptional

29 Nov 2025

Adrian

Clean, friendly and modern

Friends_and_family Friends

10/10

Exceptional

25 Nov 2025

Sesidhar

Had a wonderfell stay

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Earl

everything went well.

Partner

8/10

Excellent

23 Nov 2025

Chris

Breakfast was luke warm. People taking more than they needed. Hence others having to wait for stock up
Everything else was kgreat.

Partner

8/10

Excellent

23 Nov 2025

Richard

Yes.

6/10

Pleasant

21 Nov 2025

Erica

I wouldn't call this a 4 star hotel. It was okay, but there was nothing that made it feel elevated. There's a bar and food available, but the decor is basic and cheap looking. It was safe and the staff were friendly.

Self

10/10

Exceptional

20 Nov 2025

Jairo

Great location!

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Sally

Shower was not good really low flow of water, and trying to charge us for breakfast on the day we arrived ( on check out ) we did not arrive until 14.00 ?

Partner

8/10

Excellent

16 Nov 2025

Petrina

Clean room

Friends_and_family Friends

2/10

Poor

08 Nov 2025

Melanie

The first time I stayed here I had no issues so I came back the following week. When we came to check in, their system was down and they weren’t able to activate our room keys, the front desk was required to bring us up to our rooms. We asked her if we can add breakfast for the next day and she said she can’t because the system is down but it shouldn’t be a problem. So we get into our rooms and there is a black dark stain on the carpet near the bed. We ask front desk if we can switch the room because we are not comfortable with that stain. She said that a lot of rooms have it and if she changes our room we might get another stain. So we just left it as that. The next day we go down to eat breakfast and the woman at the breakfast bar say our room number is not written down saying we pre booked breakfast so she said she will give us a receipt and we can pay after we eat. So we get the receipt and it shows 12.95 per persons I went to the front desk and spoke to the male with the glasses and I told him it should be 10£ per person not 12.95 and he said no because we didn’t pre book the day before. I explained to him that was because their system was down and the girl at front desk said it was ok we would still get it for £10. The guy was not friendly,, he just kept repeating the same thing and we ended up having to pay £12.95/person. He was rude and not understanding at all. I would not recommend coming to this hotel

Leisure Partner

10/10

Exceptional

30 Oct 2025

Maureen

Staff were very friendly
Room was good
Breakfast good

Friends_and_family Friends

6/10

Pleasant

30 Oct 2025

Amanda and david

Nice hotel , good amount of parking .

£25 per head for breakfast is very steep especially when everything has run out

10/10

Exceptional

27 Oct 2025

Michelle

I had a great time

Leisure Self

8/10

Excellent

24 Oct 2025

David

Enjoyable

Partner

10/10

Exceptional

17 Oct 2025

June

The hotel was fine, but I asked for a 5 AM checkout call and I didn’t receive one not surprised I even called twice to confirm

Leisure Partner

6/10

Pleasant

14 Oct 2025

Michael

Service was good as was parking.
Room smelt slightly of smoke and every time the toilet was flushed there was a loud cistern noise which lasted for 1 minute, this noise also applied when other rooms flushed there toilets. So as you can imagine very noisy during the night, so we didn’t have a good nights sleep.

Partner

10/10

Exceptional

13 Oct 2025

Pete

Excellent hotel in a great location with friendly staff. Fantastic view from the room!

Partner

10/10

Exceptional

08 Oct 2025

Zaven

Very welcoming staff.

Leisure Partner

10/10

Exceptional

04 Oct 2025

Alejandro

Front desk is amazing

Leisure Self

6/10

Pleasant

04 Oct 2025

Srikumar

Staff aren’t the most friendly ones around, barring the Reception staff. Not a service with smile. They barely greet you or even smile when greeting. Wonder if they are all overworked.

The room was hardly stocked, even basics like tissue boxes were empty. Some basics like cutleries (spoons) were not available in the room and had to fetch everything from the reception.

Leisure

10/10

Exceptional

02 Oct 2025

Rohit

Everything was smooth and professional

10/10

Exceptional

02 Oct 2025

Jon and Mary

First hotel in Scotland with ac, it worked well. Room was clean and housekeeping checked it daily unless we put the door card out. Had a small fridge.
The frosted glass door to the bathroom was a unique touch! Nice for a night light
Elevators were in working order and readily available.
The food at the restaurant was good, Breakfast was a well stocked buffet. Nice to have as no other restaurants were nearby. It was sometimes difficult to find a server to pay the bill.
Bus stop to the city was a short walk and buses came by frequently.

Leisure Partner

8/10

Excellent

30 Sep 2025

Mary

Ideally situated for what we wanted to do in Edinburgh. Staff were excellent - helpful and friendly. Rooms we booked were superior and had all the usual items for this standard of room. Parking good right outside the hotel. No complaints.

Friends_and_family Friends

8/10

Excellent

29 Sep 2025

johna

Great hotel. Not convenient to downtown but definitely doable. It was peaceful and in a pretty area.

Friends_and_family Friends

10/10

Exceptional

27 Sep 2025

Felix

I was very pleased with the accommodation! The staff were friendly and professional, the hotel was very clean and the restaurant was great. Absolutely would recommend this hotel!

Leisure Partner

6/10

Pleasant

25 Sep 2025

Marylene

The only downside is the very poor shower and the evening meal was mediocre.

Leisure Partner

10/10

Exceptional

23 Sep 2025

yuanqiao

Very convenient when you drive, very clean.

Leisure Partner

10/10

Exceptional

23 Sep 2025

chris

Hotel was very clean with helpful staff. Breakfast was ok, but have had better at other Marriott hotels.

Partner

10/10

Exceptional

16 Sep 2025

John

Good

Friends

10/10

Exceptional

03 Sep 2025

Christine

Great hotel

This hotel is fantastic, nice & quiet, neat, clean & the staff were lovely.
As it it positioned on the edge of Heriot Watt University campus it is ideal for students & family.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Ido

n

Family

10/10

Exceptional

31 Aug 2025

Bernadette

Best Location and amazing staff

10/10

Exceptional

30 Aug 2025

Ronald

Nice surprise

Hotel is hidden on a University campus but a great experience. Check in was easy, restaurant was good and rooms were clean.

Partner

6/10

Pleasant

27 Aug 2025

John

Staff were nice, but there were some issues with the property. The bathroom did not have shower door, so the water got everywhere. It also didn’t have much for privacy either with only frosted glass window to separate users from the sitting/sleeping area (also no fan). Housekeeping never replenished the coffee and cream, so we were told to come down and get some!! Really? For the price - not worth it.

Leisure Partner

8/10

Excellent

26 Aug 2025

Cindy

Located in a quiet area and the rooms had AC.

10/10

Exceptional

25 Aug 2025

Robert

Beautiful and friendly hotel

Situated perfectly in a quiet spot on the grounds of the university campus, we took andvantage of a woodland walk 1 minute from the hotel entrance. extremely pleasant and helpful staff. Room was very clean and spacious with a stunning bathroom having both a bath and large shower. Breakfast was a delight with plenty of options to choose from. My only complain would be the pillows are way too soft with little support for your head. Room was expensive as we didn’t realise when booking the Edinburgh Fringe Festival was on which I dare say increased the normal room tariff considerably

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Jenifer

Convenient bus service to downtown. Nice setting. Free bar drink each day you dint use housekeeping.

Leisure Partner

6/10

Pleasant

20 Aug 2025

James

Only complaint is the breakfast wasn’t great. Staff were fantastic, helpful and the room comfortable and clean.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Evelyn

Everything was great- service, quietness, friendliness of the staff, and of course the cleanness of the entire hotel. Food options for breakfast and dinner were great.

Leisure Family

10/10

Exceptional

17 Aug 2025

Laura

This was a beautiful property located at the entrance of a university The staff was very friendly The bus stop is literally a 2 minute walk from the hotel The bus will get you into the center of Edinburgh near the castle in 30-45 minutes for 2 pounds Plenty of parking if you drive there Lots of walking trails at the university for fitness The hotel restaurant had delicious breakfast and dinner options Great bartenders

Leisure Family

10/10

Exceptional

15 Aug 2025

Glenn

Staff was very friendly and accomodating. Restaurant dinner was good and reasonably priced. The morning breakfast was excellent. Room size was more than adequate. No complaints.

Leisure Family

8/10

Excellent

13 Aug 2025

Nichola

4 of us stayed in a large family room and were impressed by the size of the room, including the bathroom which is the biggest I have ever seen.

Leisure

8/10

Excellent

12 Aug 2025

David

Nice hotel

Leisure Friends

10/10

Exceptional

09 Aug 2025

Briar

Great stay

Beautiful stay the bed was soooo comfy.. toiletries were great… lovely stay. Close to airport as well.

Partner

10/10

Exceptional

04 Aug 2025

William

The hotel was a bit off the beaten path so we were a little uneasy about staying at the Marriott Edinburgh hotel. But there was a bus stop about 100 yards from the hotel. The 25 bus went right into Edinburgh and it took about 35 minutes which I thought was nice. The hotel itself was right in a college campus so it had a good energy about it. The room was great. The breakfast was reasonable for $10 pounds and the bar area was convenient. Would recommend if you don't mind taking a bus into Edinburgh.

Leisure Family

10/10

Exceptional

27 Jul 2025

Shawnie

Very modern and clean. Rooms are spacious and quiet.

Leisure Family