Name: Four Points by Sheraton Edinburgh
Address: 90 Haymarket Terrace, Edinburgh, EH12 5LQ, GB

4/10

Poor

26 Jul 2026

Angela

Poor start. Hotel charged me despite already paying Expedia. It was however refunded on checkout.
Room very poorly maintained. Unable to close bathroom door as no lock/handle/ latch bolt on inside. No privacy when using the toilet. Staff at reception informed. Unable to do anything about this. Ripped sheet on bed. Breakfast poor no eggs available for breakfast in hotel which removed much of the choice. Advertised as Scottish Breakfast. As a Scot this wasn’t a Scottish breakfast as no traditional Scottish items offered.
Overall Very disappointed especially with how much we paid for one nights stay.

10/10

Exceptional

13 Jun 2026

Patrice

We could easily walk to nearby restaurants and public transportation. Breakfast at the hotel was very good. The staff was very friendly and helpful. We enjoyed the quiet atmosphere as well.

Partner

8/10

Excellent

11 Jun 2026

Sebastien

C'était correct mais un peu loin du centre ville.

Self

10/10

Exceptional

10 Jun 2026

Linda

Good will be back

10/10

Exceptional

03 Jun 2026

Zeel

Amazing staff, makes you feel so comfortable and welcomed

Self

8/10

Excellent

31 May 2026

Rory

A little out of the centre, but useful if heading to the rugby, the hotel is clean, and well maintained, and has all the basics needed for a one-night stopover.

Self

8/10

Excellent

22 May 2026

Stefan

-

Friends_and_family Family

4/10

Poor

22 May 2026

Cecilia

It was just okay. Reviews on Expedia seemed solid enough to book, we weren’t looking for anything fancy, just clean and comfortable. Before arriving we noticed reviews on Trip Advisor were much worse and unfortunately somewhat spot on.
The photos depict it as deceptively clean, modern, and updated. Up close it was pretty shabby and beat up. The tile in the showers looked filthy—it wasn’t, it just seriously needs new grout so it still felt a little icky. There was a tablet in the room sitting in a charging dock to control the room temp or request services that was totally dead and the dock didn’t seem to work.
The tissue box in the bathroom had a single tissue left in it when we arrived. The rolls of toilet paper were very small and there was only one extra roll. After the room was cleaned the next day we weren’t given any more and had to ask the front desk. Someone came by a few minutes later and said their supplies were low and we were given boxes of tissues.
The staff were pleasant but the overall atmosphere and state of the place just felt careless.
It wasn’t the worst, but certainly wasn’t the best.

Partner

6/10

Pleasant

10 May 2026

Philip

Staff were very helpful and efficient. Room was clean. I'm surprised that Sheraton would want to put their name to ot though, it's tired and needs a makeover. The rear in particular is nasty, a small car park and behind the bin store is a big old generator that runs all night keeping anyone awake, and not pleasant to look at.

8/10

Excellent

03 May 2026

Gordon

Good position

Partner

10/10

Exceptional

14 Apr 2026

Eleanor

Great convenient clean

Self

10/10

Exceptional

30 Mar 2026

Blair

Nice clean room, very spacious. Great Breakfast

Partner

10/10

Exceptional

24 Mar 2026

Kennadi

Clean room, nice staff, quiet, good restaurant

10/10

Exceptional

19 Mar 2026

Dennis

Room was large and clean, perfect nights sleep and a good breakfast

8/10

Excellent

09 Mar 2026

Callum

Good location across from haymarket train station and tram stop, 10 minute walk to Murrayfield Rugby Stadium. Next door to a Tesco for groceries, good sized room with good soundproofing to the outside despite being on a main road, though there was a gap under the room door so could hear all the noise in the hall. AC and heating in the room as well as a mini fridge that kept things cool but certainly not chilled. Wardrobe space was tight and only 1 drawer meant clothes were left out, fine for an overnight but not ideal for a few days. Breakfast was buffet style which was cooked well with limited continental options but the usual stuff was there. Check in and out was extremely easy and the staff were friendly every time, would recommend for that reason.

Partner

10/10

Exceptional

08 Mar 2026

Morag

Very helpful Irish waitress who arrange a little breakfast after the breakfast time had finished.

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Susan

Good location, nice rooms, lovely staff

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

John

Excellence in service

Partner

10/10

Exceptional

20 Feb 2026

Runzu

非常棒的入住体验！可以说是爱丁堡最周到的酒店！

6/10

Pleasant

09 Feb 2026

Roy

Room was in good condition, shower not good pressure, leak from shower on to floor but over all good, stvverhelpful

Self

10/10

Exceptional

01 Feb 2026

Paul

Near by to the show, room was clean,warm, very happy.

Leisure Family

10/10

Exceptional

22 Jan 2026

Dennis

Check in was fast and efficient, room was large and well kitted out.
Breakfast was more than adequate in a chilled setting.
Will stay again

10/10

Exceptional

15 Jan 2026

Joypradeep

Yes

Friends_and_family Friends

6/10

Pleasant

10 Dec 2025

Domenico

The room was clean, the staff were friendly and accommodating. However, the bed was uncomfortable (hard). The toilet was noisy and a tricky to operate especially in the night. The floor/Lino in the room had lifted! We could hear other guests flushing their toilets - the water ran through our bathroom walls. Lastly we could hear other guests chatting late into the night, making it difficult to sleep. The tea and coffee provided were not particularly great and were served at a lukewarm temperature. The scrambled eggs were kept warm on-top of a heating blanket, and the serving ladles were contaminated as they were left resting outside the pots.

Partner

10/10

Exceptional

02 Dec 2025

Lauren

Beautiful hotel, great location (not even 5 minutes from Haymarket), staff were helpful friendly and wonderful and the breakfast was exactly what we needed to set us up for the day. Great experience and can’t wait to go back.

Partner

10/10

Exceptional

01 Dec 2025

nicole

Had a fantastic stay, staff were friendly and the location was just perfect.

However on the tablet provided in the room, we strictly requested no room service. Each day they tried to provide room service but we had to turn them away. While getting ready on our last morning, one of the cleaners attempted to open our door without knocking or announcing while my partner was actively getting dressed. If the door had not been deadbolted, he would have come in.

Despite this hiccup, the stay was lovely.

Partner

10/10

Exceptional

26 Nov 2025

Katherine

Safe area, great room for solo traveler and quite.

Leisure Self

10/10

Exceptional

24 Nov 2025

Mr Magnus

Staff were friendly and welcoming. The hotel was ideally located i.e. close to the train station, stadium and main high street. The room was small but cosy and nicely decorated. We loved the bed with the TV at the foot.

Partner

6/10

Pleasant

17 Nov 2025

Jane

Lots of items finished and not being replaced. No plates which caused wait. Bacon seemed rather fatty and undercooked Just a few things would have made it better

Leisure Friends

6/10

Pleasant

08 Nov 2025

Tina

Check in was slow and area far too small. Difficult to understand staff at reception and misheard details. The room as lovely but breakfast a disappointment. Lack of choices at same time. .

Leisure Family

10/10

Exceptional

07 Nov 2025

Phillip

Nice hotel for a weekend stay. Close to a tram station, so travelling around Edinburgh is easy. The room was clean and well-appointed. The staff were friendly and helpful

Leisure Friends

8/10

Excellent

06 Nov 2025

Miranda

It's a hard one to rate. The bed was comfy, everywhere was clean and so were the linens; there was a bath with shower, which worked fine; there were nice toiletries, in eco-friendly refillable bottles; there was a safe and (joy!) a fridge. The lighting was reasonable and there were decent mirrors and, very unusually, there was a decent amount of surface space in the bathroom.
On the other hand, the room was a very awkward shape and the space there had not been best used. To get from the far side of bed to the door or bathroom you had to squeeze past a desk and avoid breaking a toe on the chair which was a bit too big for the desk so stood by the wardrobe. The wardrobe was very shallow (too small for a cabin bag to be put in out of the way), and the safety tethers on two of the windows were broken.
At about 6:30 on our second morning, we were jerked awake by the smoke/gas alarm going off. No trace of smoke or steam and even in the relaxation of sleep I don't think either or both of us could release enough gas to trigger an alarm! Most concerningly, the front desk seemed to have no record of an alarm going off.

So we had a pleasant stay overall and managed the spatial challenges OK. But if it had been part of a longer trip, meaning one or two large cases - or if we had been larger people - it would have been a different story. The price was reasonable for what we got so it merits 4 stars, but be aware of the challenges as well.

Partner

8/10

Excellent

03 Nov 2025

P

Very comfortable and mofrtn hotel!

Partner

10/10

Exceptional

15 Oct 2025

John

Great place

Leisure Family

6/10

Pleasant

16 Sep 2025

Daniel

Avoid the single rooms. A monk's cell is bigger.

This hotel has good staff and is convenient for Princess Street and the tourist sites. The reason for the three star rating is the single rooms which Sheridan claim are good for the single traveller but are ridiculously small. They should be renamed cells though I think that monks would object to a room this same.

Friends_and_family Friends

6/10

Pleasant

16 Sep 2025

Hector

The resroom door was not posible to close

Leisure

8/10

Excellent

09 Sep 2025

Cathie

Good location. Everything was a walkable distance.

Leisure Family

10/10

Exceptional

06 Sep 2025

Sophie

Really close to the Haymarket tram stop so very easy to get around from! Staff are very nice and the hotel is clean and quiet!

Leisure Partner

10/10

Exceptional

31 Aug 2025

kevin

Was nice hotel a little out the way but quiet at least

Leisure Partner

10/10

Exceptional

22 Aug 2025

Amy

Perfection!

The location is extremely convenient, check in was SO fast and friendly, employees were so nice and welcoming, place smelled and looked amazing, breakfast was delicious, and the attached restaurant/bar was a wonderful place for food and drink. We are such big fans of this hotel!

Friends_and_family Friends

10/10

Exceptional

21 Aug 2025

David

Spent two weeks in Europe at supposedly fancier hotels, but The Four Points Sheraton was as nice and clean as any of the more expensive options.

8/10

Excellent

20 Aug 2025

Michael

I would definitely consider another (longer) stay at Four Points Sheraton in Haymarket, Edinburgh. I was only able to stay an overnight, but it is in my favourite area to stay while in the city. Convenient to trams and Waverley train station is about 15-20mins walk away. Very walkable area and lots to explore nearby. There's even a Tesco Express right next door! The hotel room itself was really comfortable and spacious (I stayed in Room 001). I was not able to explore any amenities or the restaurant (Amalfino), but staff were very good for check-in/out.

Leisure Self

10/10

Exceptional

14 Aug 2025

Verified traveler

Above and beyond

There was a huge gift bag full of treats and a lovely handwritten note welcoming us to our room during the Oasis concert. The service and product were top notch. We will be back next time we visit Edinburgh.

Partner

10/10

Exceptional

13 Aug 2025

Craig

1 night stay 12 Aug (Oasis)

Absolutely first class. I had always planned to arrive early to settle in and work from the hotel until room was ready at 3pm to then quickly turn around and head to Oasis, thought I'd ask to see if I could check in early. No problem, they remembered my request and came to find me to tell me it was all good to go at about 11am. Ideal!!! Got chatting to the manager and the team and a nicer, more professional group of people you couldn't meet. Great location, quality room, exceptional service.

It added to an absolutely unforgettable trip. Yes it was expensive, but everywhere was with Oasis and the fringe happening simultaneously.

A huge thank you to all the team. Would 1000% stay again when I'm next in Edinburgh.

Self

10/10

Exceptional

12 Aug 2025

Steve

Excellent service, very friendly, very competent. Shower tile needs a little repair. Otherwise a great stay!

Leisure Partner

10/10

Exceptional

05 Aug 2025

carl

Would stay again

Great trip. 20min. Walking to castle. A lot cheaper than places by castle. Will recommend to friends.

Partner

2/10

Poor

28 Jul 2025

Krisztina

I am well known for being reasonable and not posting about minor issues or give bad reviews but

10/10

Exceptional

21 Jul 2025

Cody

The area directly around the hotel was a little dirty. However the hotel was very nice and the staff were excellent!

Leisure Self

8/10

Excellent

19 Jul 2025

Tara

The hotel is well located for easy access by train or tram to High street and the Royal Mile. The breakfast is
a good option for a quick bite before heading out sightseeing for the day. The staff was kind enough to hold our luggage while we were on a tour as we returned to the hotel after.

Leisure Partner

10/10

Exceptional

14 Jul 2025

Matt

Staff/ Hotel= Great; tub/shower not so much

Fantastic staff and great convenient location to all transportation hubs! The room was clean and well kept. I had a challenge with the step up shower/tub. I'm 6'1\" and edge of the tub was above my knees. There are no hand rails, support so I'm stepping up into a wet slick surface. Getting out was a challenge. The way the 1/2 door tried to keep the water in just lets it run onto the floor. I used a full set of towels just cleaning up the water OUTSIDE the tub.

I wrote to the hotel and they responded instantly and apologized. They had nicely said I should have asked for a different room (valid point) but after 14 hours of travel, I wanted shower and bed. When you book, just be sure to talk about the tub if you have mobility challenges (or over the age of 50 like me!). Great location, great staff.

8/10

Excellent

13 Jul 2025

Susan

Our room was very comfortable and had everything we needed. Slightly surprised the hotel was a mile from the city but transport links are brilliant. We were disappointed that there was only pizza on the menu on the day we arrived but the breakfast choice was great.

Leisure Family

4/10

Poor

30 Jun 2025

Elvira

Bathroom tiles were black and moldy, pillows were yellow stained, carpet was dirty

Leisure Family

10/10

Exceptional

22 Jun 2025

Pam

Very convenient location to buses and trams with a lot of interesting eating establishments within walking distance

Business

10/10

Exceptional

16 Jun 2025

Bruce

Clean, well appointed, good breakfast, convenient location to walk everywhere.

Self

10/10

Exceptional

11 Jun 2025

Ben

Was nice and perfect for what we needed.

6/10

Pleasant

10 Jun 2025

Diana

The restaurant was spacious and food was good
The room at this hotel was tiny with no area no put personal items. The only positive thing in this hotel room was their gigantic tv in the room

Business_and_leisure Family_with_children

6/10

Pleasant

02 Jun 2025

Kristeen

The compact room we stayed in was fine, certainly not a room you would wish to spend a long period of time in but fine for an overnight stay. It certainly lived up to its compact description! Disappointed in the amount of chipped woodwork and paintwork, I would not expect that in a Sheraton hotel.
Felt overpriced at £285 for one night. Breakfast was nice, fresh and well stocked, and staff friendly.

Partner

4/10

Poor

29 May 2025

Michael

Four Points in Sheraton gets 1 point

This was the worst Sheraton I have ever stayed in. It was a run down, dated dump. Grout in shower was missing and stained. Curtain was torn from the top. No way to plug hair dryer in the bathroom so had to sit on bed and the cord was barely long enough then to stand up and do hair. The bar staff was friendly, but the facility was not a Sheraton brand. Old and needs a big do-over.

Partner

8/10

Excellent

24 May 2025

Alex

Solid hotel. Great bar/restaurant inside. Our room was right by the stairs and we heard doors banging all morning. Kind of annoying. Other than that it was great.

Leisure Friends

8/10

Excellent

13 May 2025

Bevan

Very good stay

Business Self

10/10

Exceptional

07 May 2025

James

Lovely staff and a very comfortable room.

We arrived long before check-in time but the staff happily stored our luggage until we returned in the afternoon. When checking in once again the staff were welcoming and extremely helpful. The room was well furnished and supplied with all the \"bits and bobs\" that we expected. Our bed was comfortable and we slept quite soundly. Our hotel package included a breakfast but we were leaving for an early flight which meant that we would leave before the kitchen opened. But the staff, upon being informed of this during check-in, arranged a couple of light breakfasts to take away which we greatly appreciated. We would definitely stay here again.

Partner

10/10

Exceptional

26 Apr 2025

Chukwuemeka

The place is calm, nice and beautiful.

4/10

Poor

25 Apr 2025

Savneet

The toilet had permanent stains & the walls had mould .

Leisure Friends

10/10

Exceptional

11 Apr 2025

Ron

Average hotel

Leisure Family

10/10

Exceptional

11 Mar 2025

John

Good location nice room and staff were very friendly would recommend this hotel.

Partner

8/10

Excellent

08 Feb 2025

Sarah

Nice stay but not great breakfast

Friendly staff, quick bar service, clean, comfortable rooms.
Let down by the breakfast. There were no sausages or bacon available and the scrambled eggs were powdered

Friends_and_family Family

10/10

Exceptional

15 Jan 2025

Gemma

Lovely hotel with beautiful, modern & comfy room. Well located near Haymarket but still very quiet. Comfy and classy - highly recommend.

Business

6/10

Pleasant

08 Jan 2025

gracie

room was nice, radiator was loud meaning we had to turn it off at night and it was very cold. staff were rude

Leisure Partner

6/10

Pleasant

09 Dec 2024

Warren

Offered so much, provided so little!

Where to start. Room flooded on first morning as shower glass does not meet bath and sink did not drain away for close to 45 mins. And when I mean flooded, I mean flooded!! Reported to reception who clearly did not do anything about it and provide an update or offer alternative room, simply saying they would look into it. Three days on the trot for breakfast, buffet food, juices, bread for toast, all had to run out and had to wait for replacements after requests from the guests, not automatically done. Nice staff at breakfast but very young who clearly did not have a clue how to run an operation. If there was a manager, they need to have a look at themselves. One positive, is the room, bed etc was very nice but the overall experience was a t best disappointing, with no leadership. Will defo not go back there again, loads of other hotels in Edinburgh.

Friends_and_family Family

4/10

Poor

06 Dec 2024

Vicky

The property was clean, and tidy. Very modern
We did not have hot water for two days and despite complaining multiple times we had no compensation for this, and given no alternative help. The property also states online they have limited parking however on arrival their car park was closed, however this was not stated anywhere on the booking

Leisure Partner

10/10

Exceptional

05 Dec 2024

Mabel

Room was spotless clean.bathroom spot on. Dining/lounge lovely, meals yum yum, staff great. No complaints.

Business_and_leisure Family

6/10

Pleasant

03 Nov 2024

Mary

Bedroom very stuffy and under the beds had not been cleaned for some time. In addition I found someone else’s underwear under the curtain!

Friends_and_family Family

8/10

Excellent

03 Nov 2024

Elspeth

Really nice and ideal for a short stay

Enjoyed our stay, the hotel was lovely, our queen room was perfect for what we needed for an overnight stay and hotel staff friendly and polite. We had breakfast included in our room but unfortunately we didn’t make it (overslept in the comfy bed). Only slight downside was the heat in the room, far too warm. The room was like an oven when we first arrived so turned the heating off for the rest of the stay and opened the window, but it didn’t cool down. Also the bar was closed when we returned back to the hotel that night at about 1130pm, which was a bit disappointing, however, there was a fridge at reception where you could buy bottles of beer and take back to your room. Overall, really enjoyed our stay and would return.

Partner

8/10

Excellent

09 Sep 2024

Angela

Great location

Business Friends

10/10

Exceptional

23 Aug 2024

Tina

Lovely hotel but the bath is dangerous no anti-slip inside so when you climb into it to use the shower with no grab rails you risk slipping while in it and when you climb out the risk of slip is even greater.

Leisure Partner