Name: Mercure Edinburgh Haymarket Hotel
Address: 38 Gardners Crescent, 38, Edinburgh, EH3 8DQ, GB

8/10

Excellent

27 Jul 2026

David

I enjoyed the stay but £486 for one night with no breakfast is really steep
Over double the price of a stay 7 days later.
I understand that the price will be more due to the Luke Combs concert but this is not acceptable and I won’t stay in Mercure again.

10/10

Exceptional

26 Jul 2026

Paul

..........................

8/10

Excellent

13 Jul 2026

Taban

Its a good hotel because the staff make it so. Thanks to everyone at the breakfast staff and reception for their warm welcome. The breakfast staff are helpful and accomodating.

A couple of issues because the fridge / mini bar is barely keeping things cold. The duvet cover was smaller than the duvet which is not nice at all.

The housekeeping didn't hoover once during our three night stay.

I would say its a 3 star at best.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Nicole

We had 2 tours booked. Our second tour was staying here two nights so we added a night. They let us keep our initial room. It was premium room. Great shower. Yummy breakfast (Sunday was very busy & staff had rough time keeping up, plates, food etc. They got it out, needed patience). But Monday & Tuesday were smooth! Very nice staff!!

Partner

8/10

Excellent

06 Jul 2026

Michael

Super welcome from the reception desk and a wonderfully clean and well appointed room. Tasty breakfast with plenty of choice. My room had very noisy ventilation which couldn't be turned off.

Self

10/10

Exceptional

05 Jul 2026

James

Well located, nice staff, zero complaints

Partner

10/10

Exceptional

01 Jul 2026

Altamash

Stayed for a night at Mercure Edinburgh Haymarket on the hottest day of June 2026! It’s a very nice, welcoming hotel situated around 10 mins walk away from Haymarket train station.

The entrance was very nice, air conditioning was on which gave a very nice feeling on such a hot day. But the most amazing thing was how I was welcomed by Sonia at the reception. Lovely lady with a warm welcome and smile on her face. She checked me in very quickly and gave me the room key. Also informed me about the breakfast timing and option and that someone will be available at the reception 24 hours if I needed anything.

I had booked a privilege room on 4th floor. The lobby and so nice and clean with beautiful carpet. There are two lifts and came very quickly.

The room was very nice. The air conditioner was on which again gave a great feeling. Room had the coffee machine and kettle. The bed and pillows were very comfortable. Iron with ironing board was also in the room along with hairdryer, bathrobes and slippers. There were juices and fizzy drinks in the fridge in the room also free to use. I believe these things are only provided in the privilege room.

Toilet was exceptionally clean. The shower was amazing. It had such a good pressure and hot water came very quickly also.

Used the gym in the hotel also. It was small but sufficient. Had a good amount of dumbbells. The AC wasn’t working as it had some kind of an error. Water dispenser and there were towels available as well to use.

Self

10/10

Exceptional

24 Jun 2026

Lacey

Great location. Within walking distance of everything. They let us check in early and it was a Saturday. Cheap parking about an 8 min walk down the street. $10. Highly recommend!

Partner

10/10

Exceptional

21 Jun 2026

Isabela

Overall I am happy with our stay, room was clean and comfortable for the two of us had everything what we needed.

Breakfast was very good,freshly baked bread delicious.

Small loby there was not enough space to sit and relax or to have a drink especially in the evening.

Partner

10/10

Exceptional

21 Jun 2026

Sanjeev

Excellent location and lovely staff

Self

10/10

Exceptional

15 Jun 2026

Thamiliny

A very reasonably priced hotel that’s within walking distance to everything central.

Self

8/10

Excellent

06 Jun 2026

Norman

.

10/10

Exceptional

03 Jun 2026

Lynda Ann

Lovely hotel, clean, friendly staff, great breakfast! just a short walk to all the beautiful sites Edinburgh has to offer would recommend

Family

10/10

Exceptional

03 Jun 2026

Shannon

Clean rooms and helpful staff. We wished it were closer to the Royal Mile but 20-25 min wasn't a bad walk.

6/10

Pleasant

03 Jun 2026

Tamara

The room needed some updating as the carpet was ripped and the bathroom floor was loose.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Luke

for an overnight stay it was perfect. Room was very clean and tidy and felt modern. lifts old and clearly behind the scenes it was rough and ready. staff were polite but not overly welcoming although I arrived very late.

Business

10/10

Exceptional

31 May 2026

Gillian

Lovely hotel, very comfortable. As expected from a Mercure Hotel.
Helpful and friendly staff. Sorted out a little mix up with no issues.
Great location, within walking distance of the Royal Mile.

Friends_and_family Family

8/10

Excellent

30 May 2026

Julia

Clean and very good location. Has air conditioning.

Family

6/10

Pleasant

29 May 2026

Ariel

nothing special

Partner

6/10

Pleasant

25 May 2026

Steven

Not a bad hotel. Only issues I had was the air conditioning. The room was hot and the control unit in the room didn’t work; I had to tell the front desk to reset my AC every day I was there and to turn it on high.

The shower was my only other gripe; no curtain so the water would splash out all over the bathroom and the hot/cold was inconsistent (I.e. you put it cool it will keep going hot and cold, hot and cold, and so on).

The location was good. It was a quieter area and about a 20 minute walk from the castle area. Overall it wasn’t a bad hotel.

Partner

8/10

Excellent

25 May 2026

Craig

Nice clean room. Good location.

Friends_and_family Friends

8/10

Excellent

25 May 2026

David

No working aircon - was boiling hot.

Self

2/10

Poor

23 May 2026

Erin

Property was completely nonresponsive. Would not recommend.

Family

8/10

Excellent

14 May 2026

Melisa

The room was good and the staff were on hand when I needed assistance

Self

8/10

Excellent

11 May 2026

Hamid

Very friendly staff.

Partner

10/10

Exceptional

11 May 2026

Darryl

Short walk to the Royal mile and the Airport tram at Haymarket. No need to rent a car or Uber. Perfect location to see Edinburgh!

Self

2/10

Poor

09 May 2026

Babu

The experience was terrible because the bedding, pillow covers and blankets were not changed. I never had this experience at any of the hotels where we stayed before. We have noticed the eyelashes and some hair on the bed linen.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Graeme

No drawers

2/10

Poor

03 May 2026

Kerry

We were in a basement room with a view of a wall and paid £240 for one night no breakfast, corridor smelt damp and musty and room have worn fixtures. Nightmare to find and staff seemed to give zero f****

Partner

8/10

Excellent

28 Apr 2026

deborah

Very nice hotel , only issue was finding the light switches that were behind the sliding door

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Rachel

Lovely, spacious room with everything you could need. Hotel staff were really welcoming and accommodating. Hotel was easy to find and not far from the car park but still quiet enough.

Friends_and_family Friends

8/10

Excellent

21 Apr 2026

Megan

No heating in room, breakfast was satisfactory

Friends_and_family Family

8/10

Excellent

15 Apr 2026

Richard

Staff were nice and accommodating, location is excellent, room was clean and comfortable. Recommended.

Family_with_children

10/10

Exceptional

13 Apr 2026

Seher

İlk gece odamızın kliması çalışmıyordu ve soğuktu recepsiyona ilettiğimizde çok yardımcı oldular ve odayı değiştirdiler eşyalarımızı taşıdılar. Kahvaltı iyi ve yeterliydi oğlum pankek makinesinden çıkan taze pankeklere bayıldı

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Chiara

Convenient for visiting the city. Clean, shower water can be boiling hot and you need it after a day in the cold wind of Edinburgh.
rooms are small but you have everything you need .

Family_with_children

8/10

Excellent

05 Apr 2026

Zoe

Hotel lovely, lobby area a bit too small but small problem in grand scheme of things

Partner

10/10

Exceptional

03 Apr 2026

Charlotte

Really like the location and quiet location. Really close to Loudons which is a great breakfast spot. Staff were lovely and rooms comfortable

10/10

Exceptional

31 Mar 2026

Bridget

The front desk staff was excellent! Everything was perfect and location is great

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Keighley

Reception staff were helpful, we had a blocked sink drain and it was rectified the next day. Rooms had everything we needed. No frills but was comfortable. Tea and coffee restocked daily in rooms. Air con and heating both worked well.

Partner

2/10

Poor

29 Mar 2026

Paul

No heating in room - Manager very unhelpful

Partner

10/10

Exceptional

28 Mar 2026

Lisa

Excellent hotel, staff friendly & helpful. Room quality & cleanliness excellent.
Lovely breakfast, would stay again

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

DONATO Garcia

Yes-clean and cozy

8/10

Excellent

23 Mar 2026

lisa

12 min walk from haymarket train station and a 15 mins walk to princes street. The weather was good so did it mind the walk but it would be miserable if typical Edinburgh weather. Hotel room small but clean and shower was powerful.

Partner

10/10

Exceptional

21 Mar 2026

Pete

Great place. Beds were comfortable and the staff was friendly and helpful!

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Aaron

Good gym

Self

8/10

Excellent

18 Mar 2026

Harry

Okay not bad

8/10

Excellent

17 Mar 2026

Anupama

Overall great experience! Located centrally in Edinburgh and easy to walk to all main attractions. WiFi wasn’t strong though.

Family

10/10

Exceptional

16 Mar 2026

Mahbubur

Everything you would expect for a 4* hotel. Just need to keep the air a bit more fresh in corridors.

Self

4/10

Poor

15 Mar 2026

Charles

The room we stayed in looked like it had had a water leak from the ceiling. The wall was full of mould and looked disgusting. Luckily we was only there for one night. Otherwise we would have changed hotel.

Partner

2/10

Poor

08 Mar 2026

Jake

Air con doesn’t work and they didn’t tell us before hand, just when we raised it with them.

Maid came in the room on our first night despite their being a do not disturb sign on. Told her politely to “go away”. She came back 30 minutes later, apologised after being told again to “go away” but took the room key out of the electric point.

Raised this issue with front desk who offered a free alcoholic drink to my pregnant wife. Politely declined but hey ho, offered a breakfast instead.

The next morning, after a long night watching England lose to Scotland, the maid came in around 8:30am, again with the sign outside.

Complaint made but told we can get a discount off our next stay which will almost certainly not be at Mercure. Unprofessional responses, condescending replies, overall pooooor.

Partner

6/10

Pleasant

05 Mar 2026

Carmen

Two main issues: the ventilation system was way too loud to be able to sleep and the heating system was broken. Staff did what they could but I was expecting a little bit more from a 4-star hotel

10/10

Exceptional

03 Mar 2026

NUNUK SUTIKTIARI RETNO

Everything went above and beyond.

Family_with_children

6/10

Pleasant

24 Feb 2026

Chris

The staff where great no problems here
Rooms could have been in better order and also a little on the dirty side throughout the hotel

Partner

10/10

Exceptional

22 Feb 2026

Sean

Clean and tidy. Friendly staff.

Friends_and_family Friends

2/10

Poor

22 Feb 2026

Sue

The bathroom door stuck and I couldn't get out- it was a broken runner.
In the morning a vent had a piercing noise coming out of it from 7 am for at least half an hour.
There was also a pair of pants hanging in the bush out side our window.

6/10

Pleasant

20 Feb 2026

Alison

Pros: Relativity modern decor, polite staff, good breakfast options ( cooked,continental, cereal, juices and coffee), clean, ok location for fit and healthy. Discount offered for parking. Eco ethos with towels, toiletries etc.Beds mid soft matress. Fridge, safe in room.

Cons: parking is 10 minute walk so bare in mind if travelling with heavy cases. Or if you have any disabilities.
Rooms are cold, but do have small electric radiators in room to help, reception and bar area to hot, pillows really soft not to my personal taste. Got woken up by chamber maid at 8am in the morning dispite having a do not disturb sign being on my door.
Small Tv bad quality.

Top tips: request room away from elevators as we found them to noisy.
Book directly via accor hotel website for accuarte hotel information, i booked via a
3rd party and found half the reasons i booked this hotel where in fact incorrect such as distance to castle, main attractions and parking situation.

Partner

4/10

Poor

18 Feb 2026

michael

Advertised with on site parking, which i needed as i has muktiple bags no car park, phones the hotel to see where im suppose to park and it was half a mile away, i had ti walk a mile back and to with bags, if i had children, a disabled person or elderly it would not be suitable, false advertising, wont stay again

Self

4/10

Poor

17 Feb 2026

Chloe

Heating not working in rooms so they were absolutely freezing, wasn't told this at check in, rang front desk twice but nobody answered, went down to reception to find staff playing on their mobile phones rather than answering my call, was given a fan heater for my room but I couldn't leave this on overnight as it smelled like a fire hazard. Cooked breakfast the next day was only just warm and when we told the guy on reception whilst checking out he basically said it was nothing to do with him. We won't be staying here again.

Business

8/10

Excellent

15 Feb 2026

DAVID

Very clean and comfortable room with a good shower.

8/10

Excellent

13 Feb 2026

Kirstie

Staff very helpful, good location central enough but not too noisy or busy. Only slight criticism the bed was extremely hard and I didn’t get the best night sleep and sadly there was much staff could do to help other than give us an extra duvet to sleep on, which was a shame, otherwise we had a pleasant stay.

Leisure Partner

4/10

Poor

11 Feb 2026

Hannah

Room was absolutely freezing, heating broken and loud sound from bathroom vent all night

6/10

Pleasant

10 Feb 2026

Alexander

Plug exploded when I put charger in. Room was cold. Stain on carpet, safe broken. Helpful staff.

10/10

Exceptional

09 Feb 2026

Robert

Very clean and friendly staff

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Beverley

Breakfast was great, staff friendly and close enough to walk to the market win win !

8/10

Excellent

04 Feb 2026

Frances

Room very clean and staff friendly and helpful.
A very pleasant stay

Friends_and_family Family

2/10

Poor

02 Feb 2026

Sean Andrew

The air con in the room was stuck on freezing, the room itself was looking tired and in need of a touch up, and parts of the shower controls were missing. I am not in a hurry to return to this hotel.

2/10

Poor

01 Feb 2026

Paul

I actually NEVER got to stay as my sister was rushed into hospital and is still in hospital now… when my enquired about changing my booking which was only for the one night to attend a concert on the city I was flatly refused… the money I’m not overly concerned about, it was their utter reluctance to simply chant the date whereas I had no issue paying any extra charges which would inevitably occur… I now intend to publish this to all my friends across the vast network of U.K. ARMED VETERANS NETWORK… as I feel it’s an appalling lack of empathy and customer service.

8/10

Excellent

31 Jan 2026

Alison

Room was spotless staff friendly and helpful loudons cafe round the corner everything home made ,busy stop right outside excellent area

Leisure Friends

10/10

Exceptional

26 Jan 2026

Mary

Room very clean, friendly, helpful staff
Thankyou

Self

8/10

Excellent

26 Jan 2026

Allison

Friendly staff and clean room. Lovely breakfast.

4/10

Poor

24 Jan 2026

Ian

Hotel didn't take cash- something we were not aware of before. This policy is discriminatory, particularly to overseas tourists who have plenty of G.B.P currently and their bank cards charge foreign exchange fees. Could not even get a drink at the bar using the Kings legal currency.

The 'premier' (or privilege) room only had a double bed. For a executive/premier or privilege room one would expect a bigger (i.e king size) bed.

The heating system was not working it was very cold January in Scotland. However when I raised this, it was immediately rectified by very quick provision of a plug in heater for the room.

Did not have breakfast so cannot comment on that.

Shower/bathroom fine & hot water ample.

2/10

Poor

20 Jan 2026

Tomasz

It was definitely cold in the room and throughout the hotel. We decided to leave after the first night due to the ice age. We were refunded for the unused nights. The staff was very friendly and attentive. We were offered a heater, but it wasn't powerful enough to heat our room. It was maybe 14°C with the heater on.

Partner

10/10

Exceptional

20 Jan 2026

Andrew

Very clean property and room. Early check in and late check out. Very accommodating to our itinerary.
Smart TV in room also was great to watch after a long day of walking and getting caught in the rain.
Didn’t eat or drink at property but the staff was very pleasant and we really enjoyed our stay. Thanks again.

Partner

6/10

Pleasant

19 Jan 2026

Amie

Rooms were nice and comfy however our room was very cold- told the front desk and they just ‘turned it up’ which didn’t do anything..

2/10

Poor

18 Jan 2026

Craig

The air conditioning/ heating is broken, in January, in Edinburgh, in every single room. And they’ve run out of electric heaters. They don’t tell you when you check in in the hopes you’ll be ok with it. Had to rebook in a leonardo and get a refund- did f want to pay £120 for a freezing cold room.

Leisure Friends

4/10

Poor

18 Jan 2026

Andrew

Room really cold and no coke at bar for sprits

Partner

10/10

Exceptional

13 Jan 2026

Dan

Lovely room

Partner

4/10

Poor

11 Jan 2026

Stuart

The staff were nice, but struggling a little to understand us. The room looked nice, but the heating didnt work. We were given a small portable heater and left to our cold room.

Partner

6/10

Pleasant

11 Jan 2026

Kris

There was an issue with the heating in one of our rooms. A fire escape corridor was blocked with large plastic containers

8/10

Excellent

07 Jan 2026

Millie

Overall, the stay was nice and the hotel is in a good location, around a 15-minute walk to the town centre. However, we were misinformed about the room we had booked. We were told it was a Privilege Room, but on arrival we were given a disabled-access room with a very different layout to what was shown in the pictures, which was disappointing. We raised this during our stay, but unfortunately nothing was done to resolve it. Aside from this issue, the stay itself was pleasant.

Partner

8/10

Excellent

04 Jan 2026

Annette

We were put into a room with disabled facilities which was not what we booked and told we could move to a room in the basement but that was smelly so kept disabled room. After first night we woke up to our bedroom carpet being wet. They said we had done it from our showers but said it wasn’t so had to move rooms again.

Leisure Partner

8/10

Excellent

04 Jan 2026

Christopher

Our stay at this hotel was very nice an had a lot of good accommodations. It was also in a nice location that was easy walking distance to all the attractions. We were a little surprised to have a room in the very lower level, below ground level, but it was quite and comfortable. The shower was always warm and room was clean. The room cleaning services were also very great and they cleaned our room well everyday. There were just little things that could have been updated or maybe a little outdated, which is why we didn’t rate ir 5 stars, but overall is was a comfortable and nice place to stay and we would stay again, however next time booking an above ground room.

Partner

2/10

Poor

02 Jan 2026

Jade

The heating didn’t work and wasn’t rectified. Following this, the next day the room was not turned over by house keeping. Service and response from the reception team was rude and we ended up checking out a day earlier than planned.

Partner

10/10

Exceptional

31 Dec 2025

Jason Moses

Staff were super friendly and very helpful. Breakfast was great. Location was easily accessible to the city center.

Leisure Partner

8/10

Excellent

24 Dec 2025

Abeer

Everything was perfect..

Leisure

6/10

Pleasant

17 Dec 2025

Michele

Good hotel, bathroom was not great and a little far to walk to main area. But overall service very good.

2/10

Poor

17 Dec 2025

Georgina

So I didn’t want to write this but it’s been 3 weeks and no one from the hotel has reached out and I really hope this doesn’t happen to anyone else.
A staff member let a random male guest into my room on the first night, without knocking or announcing themselves.
( I had the do not disturb and deadlock on). Lucky the man(guest) said oh sorry and left .
When I asked reception why and how he was let in they said “ I used my staff key as the guest told me 207 was his room number and his key wasn’t working” I stated we have all forgotten room numbers, you should always double check. And it wasn’t working because it wasn’t his room it was mine. He did a little laugh.. maybe he thought I was kidding?
I asked to move rooms as I was pretty upset at this point but was met with confusion and was asked “ so what’s the reason?” which was really frustrating, I felt bad thinking that I was overreacting but I just didn’t feel safe in that room or comfortable leaving my stuff in there when I was out. Which I said.
I had prepaid so if I left I wouldn’t get a refund. I was there for 3 days no one contacted me. I followed up multiple times asking to talk to a manger to make sure it doesn’t happen to someone else. I gave my mobile & email. Nothing.
Location it’s abit far away from the centre. Edinburgh is a gorgeous city but this experience was in the back of my mind. No one acknowledged a mistake or apologised which made me feel stupid. Saddly I wouldn’t ever stay again.

Leisure Self

10/10

Exceptional

15 Dec 2025

Joanne

Clean room, very cold though, told reception and they put a heater in our room on the 2nd day

Leisure Partner

6/10

Pleasant

08 Dec 2025

Carl

The room was LG18. Bathroom door wasn't working neither was the air-con.
Room was tidy and cleaned each day.
Breakfast service was good and service was good.

Partner

10/10

Exceptional

08 Dec 2025

Samantha

From start to finish it was an absolute pleasure

Partner

10/10

Exceptional

07 Dec 2025

Andrew

Room was clean and tidy

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Henrietta

No issues with room cleanliness and staff would stay again only issue parking

Partner

10/10

Exceptional

04 Dec 2025

Sam

Beautiful, clean, friendly hotel.

Partner

10/10

Exceptional

03 Dec 2025

helen

Greta location, friendly staff and food good

Friends_and_family Friends

10/10

Exceptional

02 Dec 2025

Tracey

We had a quick check in the reception staff in fact all the staff from dining room staff to the cook cleaners etc were all extremely mannerly and friendly. Room was very nice and was a really comfortable temperature. Fantastic shower with hot water at all times. Tea coffee making facilities water and biscuits. Couldn’t recommend this hotel enough and will definitely stay again when in Edinburgh.

Leisure Friends

10/10

Exceptional

01 Dec 2025

Manish

Clean room, confortable mattress and great shower

Leisure Partner

8/10

Excellent

30 Nov 2025

Laura

Couldn't figure out the Aircon to put heating on in the room, even using the internet didn't help. Room was spacious and clean. Good location for us 10 mins walk from Haymarket train station and 20 mins walk from city centre. Good breakfast, and good staff

Partner

10/10

Exceptional

30 Nov 2025

Julia

Great hotel, fantastic location very walkable to the city centre.

Leisure Self

10/10

Exceptional

17 Nov 2025

Darren

Brilliant hotel good location staff are first class and can’t fault it