Name: Garner Edinburgh Haymarket
Address: Clifton Terrace, 7, Edinburgh, EH12 5DR, GB

8/10

Excellent

26 Jul 2026

Amy

We managed to get early check in which made our stay much easier than originally planned. Maisy on reception was excellent, she has great customer service skills and had genuine interest in our travel plans which set our stay up so she needs the recognition for that.
Our room was a cosy double but it was great and everything we needed for a one night stay. It's the perfect distance between Edinburgh Waverley and Murrayfield and right opposite Haymarket station which meant travelling between the two was easy.
The only downsides was that our window had been screwed shut so there wasn't any fresh air circulating around our room, the air-conditioning wouldn't go lower than 21 degrees and the shower wasn't particularly clean with dust and hair across the silicone around the shower and someones hair stuck to the shower wall.
Overall though, it wasn't too bad and a quick wipe around made it more comfortable.

2/10

Poor

25 Jul 2026

Hortensia

La propiedad carísima y muy pequeña. Apenas cabía uno, mucho menos la maleta que no había ni dónde ponerla y traíamos 2. Una no la pude abrir y la otra en cima de la cama. Tampoco había closet. El baño lo mismo, es tan pequeño que el agua te caía encima y no había regadera de mano. Aquello fue un sacrificio y sin poder hacer NADA porque no te daban reembolso. Lo consideré un atropello que me cobrarán por algo que no está acto ni para un perro. Era una ratonera. En realidad echaron a perder mi viaje. Me cobraron en total 350 y pico dólares americanos por algo que ni regalado lo hubiese cogido. Estoy súper decepcionada con el hotel y con Expedía. Terrible lo que hicieron ambos con nosotros. Le puse 4 estrellas a la limpieza porque la housekeeping no tiene la culpa de no poder entrar a limpiar. Solo dejó las toallas y papel que pedí porque con las maletas en el reducido espacio sé no pudo entrar ni hacer otra cosa. Increíble que pongan a personas en un lugar así sin condiciones. Estoy atónita. Aún no me lo creo que me hallan cobrado esa cantidad por ese cuartucho. Expedía debía revisar las propiedades antes de ponerlas en su página. Para mí tiene tanta culpa como el hotel porque el hotel se escudó en EXPIDIA diciendo que eran los que me habían cobrado de más, pero eso ni gratis debían alquilarlo. NO TIENE CONDICIONES NI VENTANAS NI NADA. Abusivo poner a dos personas dormir ahí.

6/10

Pleasant

25 Jul 2026

Courtney

Our stay was ideal for where we needed to be and clean, but for what we paid nearly £400 extremely overpriced the room was tiny like literally sleeping in a cupboard would expect more for my money.

8/10

Excellent

23 Jul 2026

Valerie

Overall, we enjoyed our stay. The location is perfect for going out and about. The Haymarket Pub, the tram and the underground are all directly across the street making it an ideal spot. The room was ok. Small and even a bit cramped for two people. The toilet seat was crooked but worked. The carpets throughout the property are quite dirty, it was a bit off-putting. The room has A/C and that was very welcoming.Note, there is quite a bit of train noise all night long. Staff were friendly and there is complimentary tea and coffee at the reception. I would recommend this property.

6/10

Pleasant

20 Jul 2026

Karen

Cosy double was extremely small , room & bed - only stayed for one night but if we were staying longer I’d prefer something a bit bigger.
Our room faced directly onto the train station - convenient location for getting around. However , with the window open it was noisy.
Breakfast was buffet style & plentiful! Great start to the day..

Partner

2/10

Poor

19 Jul 2026

Michael

Housekeeping staff attempted to add my credit card to their apple wallet. When this was brought up with management, they let me know that they have alternative means to pay if I need it.

So don’t stay here, it’s awful

6/10

Pleasant

19 Jul 2026

Shiona

Good location and nice, helpful staff. We booked a small room and it was exactly that. The bathroom was not particularly clean and there was a lot of traffic noise as we were on the main road.
The air conditioning was great, though.

Partner

10/10

Exceptional

19 Jul 2026

Victor

Carpets on our floor were severely
Stained.

Partner

6/10

Pleasant

18 Jul 2026

Kim

No tea coffee facilities in any rooms which is so inconvenient. Windows didn’t open and rooms were soo hot and uncomfortable. Limited breakfast items

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

John

Well worth price, helpful staff!

Self

10/10

Exceptional

16 Jul 2026

Lanie

really clean room and had AC!

Friends

2/10

Poor

15 Jul 2026

Isabellesa

The toilet had a unflushed hairball in it and no toilet brush was provided. The carpet in the hall was dirty and stained. The price was way to high for the tiny room. We paid 400 for two nights, which was one of the most expensive stays we had and by far the worst of them. The pictures on the website look okay however the reality is far worse. Will not come back again.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Susan

The front desk people were always very helpful and friendly.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Randy

Nice and clean rooms with king size beds. Great breakfast in the morning. Would highly recommend staying here

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Christopher

Clean and well run

4/10

Poor

05 Jul 2026

James

Awful hotel (box room). Great location. Good breakfast

8/10

Excellent

03 Jul 2026

Virginia

Very helpful staff
Good location

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Edward

Needs better internet

Self

6/10

Pleasant

28 Jun 2026

Robert

Small rooms and very stained carpets in the hallways. Staff seemed accomodating. If I a front roo ceey loud street and pub outside.

Friends

4/10

Poor

28 Jun 2026

Mary

The only positive is the location. Vastly overpriced for what it is. Everything (carpet, furniture) is stained. Only 1 lift worked. We knew the room was windowless, but there is also about 1 foot clearance around the bed- it's really a small cubicle with a bed. The bathroom door is glass, so there is no privacy. The bathroom had obviously been cleaned but had permanent mold/mildew. This stay was worth £75.

Partner

10/10

Exceptional

28 Jun 2026

Carmel

Nice

Self

4/10

Poor

26 Jun 2026

Kim

Just a pretty poor hotel, wouldn't recommend staying there - rooms weren't super clean, and housekeeping didn't seem to do the same job every day. Lifts are so slow / old. Air conditioning unit dripped to the point of leaving huge puddles on the floors. Seemed to be a bit of mould on my floor in one patch also.

Business

8/10

Excellent

25 Jun 2026

Ann

I would have liked tea/coffee facilities in the room as I am elderly and it was too much to keep going up and down to reception

Self

10/10

Exceptional

24 Jun 2026

Edward

Place was very good. .just remember you are in Europe . No dressers , no drawers , rooms are on the small size
However , great location , clean , good bedding , good cleaning staff , wifi ,
Definitely recommend

Self

6/10

Pleasant

24 Jun 2026

Xiao

Dear Manager,
We spent one night at your hotel. I have to say that it is located in such a great location. But I feel

6/10

Pleasant

23 Jun 2026

Nicole

The location was excellent. My room was not cleaned.
The staff was very helpful.

10/10

Exceptional

22 Jun 2026

Jose

Friendly staff, well maintained place, clean, front doors close at 10 pm for security

Partner

10/10

Exceptional

22 Jun 2026

Theresa

Was very nice. Really \"cosy\" but was only there to sleep. Very clean. Staff was very helpful. Enjoyed Endiburgh tremendously.

Partner

2/10

Poor

22 Jun 2026

Cheryl

We stayed in a windowless room that was extremely small, in fact you could barely walk around the bed and was tight for 2 adults. The room was supposed to be air conditioned however it did not work, the hotel offered to change our room on day 2 however the a/c did not work in the second room. When we contacted the reception they were not able to offer us anything further as the hotel was fully booked. We asked for a fan and they were not able to provide one, we looked at leaving the hotel but because we had prepaid the acting supervisor could not guarantee that we would be refunded for the third night. Not a great experience as my daughter was 8 months pregnant and a/c was a must when booking.
I did follow up with the hotel and they gave me a partial refund for my three night stay.

Family

10/10

Exceptional

21 Jun 2026

Elizabel

Service was excellent. I had an issue with the A/C not working and immediately they offered me another room. Staff was incredibly helpful and nice. Would definitely book again.

Self

10/10

Exceptional

21 Jun 2026

Umayr

Staff were absolutely lovely. Incredibly kind and helpful throughout our stay. The bedroom, while small, made for a cosy place to stay. Really useful TV functions with the ability to access Netflix. Location is a short walk to most of the main sights (Edinburgh is very much a walking city), but with bus stops, trams and trains right outside your hotel entrance, getting around is super easy.

Partner

8/10

Excellent

21 Jun 2026

MARTYN

Great location. Shared areas are tatty stained carpets etc

Self

8/10

Excellent

21 Jun 2026

Brian

A very central hotel for a visit to Edinburgh. Across the road from Waverly station, tram and bus stops and only about a one mile walk from the centre of the city. Breakfast is ok but sets you up for a days tourism. Adjoining sports bar and A good real ale pub across the road. What’s not to like

Partner

8/10

Excellent

21 Jun 2026

Neil

Excellent location

Partner

8/10

Excellent

19 Jun 2026

Catherine

Great location. Friendly and helpful staff.

Partner

4/10

Poor

19 Jun 2026

Andrew

Small rooms, some without windows. Good location but I think quite a lot left to be desired for an IHG hotel. I was quite disappointed

Self

2/10

Poor

18 Jun 2026

Anna

Room had NO window; AC/fan was on a low setting leading to minimal / no air circulation in the room; fan in the bathroom did not work.

Self

10/10

Exceptional

18 Jun 2026

Jennifer

Great location!

Family

10/10

Exceptional

17 Jun 2026

Marcus

Brilliant service, clean room and had a lovely stay. Staff were helpful and the hotel was brilliantly situated. Great experience

Partner

10/10

Exceptional

16 Jun 2026

Diane

Fab staff and perfectly positioned

Self

6/10

Pleasant

13 Jun 2026

Steve

Check in staff excellent, very friendly and helpful.
Breakfast very good.
Very good location and price.
Room was very hot and stuffy, even with air con turned fully down.
All in all good value

Partner

10/10

Exceptional

12 Jun 2026

Michael

First time in Scotland. The staff were beyond helpful and answered any questions I had about food, hotel, or Scotland in general! I definitely will be returning with my partner in the future

Self

10/10

Exceptional

11 Jun 2026

Jana

Perfect location. Close to train stations , trams and amenities . Staff were so friendly and even when service was not provided by the hotel they were so destined to guide us where to go for that service

Partner

6/10

Pleasant

06 Jun 2026

Dean

Good location right outside station and near bus and trams. Hotel is not too bad the rooms were nice but they were rather stuffy and hot despite the air con saying it was 18 which impacted our sleep. The area near the door where the air con unit is was lovely and cool but not the rest of the room.

Beds were comfortable and the rooms had everything we needed. Liked the Dove toiletries. I was unaware I had booked a room without a window which added to the temperature of the room.

Breakfast was ok nothing too major just your standard cooked breakfast, yoghurts, pastries, cereals and some fruit.

Overall the hotel is not to bad for what I paid.

Partner

10/10

Exceptional

06 Jun 2026

Amy

Clean and cosy room. Friendly, helpful staff. Easy location for EICC, and handily opposite Haymarket station. Lots of local amenities, mile or so walk to the sights.

Self

10/10

Exceptional

03 Jun 2026

Sebastian

The hotel is perfectly located in front of the Haymarket Train station, with access to train, tram, buses, supermarkets, restaurants. Our room was very small, with a comfortable bed and well soundproofed.

Partner

10/10

Exceptional

02 Jun 2026

Asia

Staff were very friendly. The lobby had a plesant smell. The room was cozy yet tidy. The breakfast was a little sparse.

Hotel is very conveniently located. Easy to travel to/from the airport.

Self

10/10

Exceptional

01 Jun 2026

Addison

I enjoyed the complimentary coffee, tea and water

Partner

8/10

Excellent

31 May 2026

Judy

The shower was tiny and therefore hard the get in and out of. Not enough plugs. The hallway floor was dirty. The breakfast wasn’t very good. An elevator was broken while we were there and the staff was using the one we used. They didn’t give us the option of using the elevator first and it took a very long time while we waited for them to finish. I liked the front desk area set up. Very nice.

Friends

10/10

Exceptional

31 May 2026

Kelly

Really well places hotel just 2 stops from princes street on the tram. We had a room without a window on our first night but it just wasn’t for us and we asked to move. The staff were so helpful and moved our room for the second night. The reception has tea and coffee available for free and a range of snacks and drinks to buy. The rooms were small but comfortable. Special mention to Ryan who seems to never go home but that meant he was on hand to help us with our requests.

Friends

8/10

Excellent

30 May 2026

Kellie

Very small room, but it suited me as a solo traveler. Carpet in hallway was disgustingly stained. Google Maps directed me to the back of the building housekeeping entrance. Lots of noise in the morning at the back of the building from what sounded like recycle pickup.

Self

8/10

Excellent

30 May 2026

Pui Kuen

Clean Room but cannot lower the temperature. A bit hot when sleeping

Friends

4/10

Poor

30 May 2026

Alexandru

service was amazing, but I have never seen smaller rooms in my life. Guys, the 'cosy' size is really 6 feet by 10 feet. it's a bed with a toilet.

10/10

Exceptional

30 May 2026

David

The rooms are small but serviceable. Right across the street from public transportation including the bus to the airport.

10/10

Exceptional

29 May 2026

Barbara

In general this was a great place to stay. Right across the street from Train station, buses and tram with good options for dining nearby. The room, while small was very nice and comfortable except for the bed which was made of some kind of material that left me sweaty by the middle of the night. Weird.
Also, I am a senior solo traveler and the stairs from the entrance to the reception desk where very steep and there was no alternative i.e elevator or ramp to use for accessibility when pulling a suitcase. I didn't try the breakfast but the 24 hour coffee and tea were real good quality and piping hot.

It was more expensive than I wanted but the proximity to all the public travel options was a huge plus for me. The staff were exceptionally friendly and helpful. I would stay there again

Self

10/10

Exceptional

28 May 2026

Russell

Everything was perfect 👌

10/10

Exceptional

27 May 2026

Kalyan Kumar

Very expensive. Look for something less costly.. over priced

Family

6/10

Pleasant

27 May 2026

Kirby

The rooms are smaller than they look.

Partner

10/10

Exceptional

26 May 2026

Janine

Great lication, eaay to use public transport.

Partner

8/10

Excellent

26 May 2026

Taina

the room was super small and the shower clogged often. but worth the price and a great location

Friends

10/10

Exceptional

25 May 2026

Francis

.

Self

10/10

Exceptional

22 May 2026

Alejandro

Excellent service by the staff and b very good breakfast.

Self

4/10

Poor

21 May 2026

Jonathan

Very small room and very small uncomfortable bed. Nothing apart from bed and small tv in the room. Very overpriced.

10/10

Exceptional

20 May 2026

Olivia

Great staff. Great breakfast. On par for price.

Partner

10/10

Exceptional

20 May 2026

Cynthia Pamela

The workers were super friendly and helpful, we were lucky to receive a late check out as we needed it from our busy travels, would come back here to stay and the location was great too

Partner

8/10

Excellent

20 May 2026

Maggie

Staff are exceptional. I inadvertently booked a room with no windows. The room was too hot and small. Reception staff facilitated a room move for us.

Partner

10/10

Exceptional

20 May 2026

neil

Great location

Partner

8/10

Excellent

19 May 2026

John

Great location near city centre

Partner

8/10

Excellent

19 May 2026

Lisa

Breakfast wasnt great. Awful coffee. No orange juce and even though we sat at 9 food was running out. And pricey compared to other restaurants in the area

4/10

Poor

19 May 2026

Denise

We had a cosy room with a window thank God or it would have been unbearable. Our room in Kyoto was a palace compared to this room.
The pillows were like stones and that was the smallest full size bed I’ve ever seen.
No coffee or water in the room, no safe again the room was so small not sure where you would put them
Convenient to the train station is about it.

Partner

10/10

Exceptional

19 May 2026

Sandie

Staff were very friendly and helpful. Went out of their way to answer any questions we had.

Partner

10/10

Exceptional

14 May 2026

Cecilia

The front desk staff is very nice

Friends_and_family Family

10/10

Exceptional

13 May 2026

Annikka

Very hip hotel and very comfortable
I like the decor
It is very light and colourful

Partner

10/10

Exceptional

12 May 2026

Ruth

Nice

Friends

10/10

Exceptional

12 May 2026

Dorothy

Ideally suited to our needs. Right opposite the Haymarket railway station yet very quiet. Our room was clean & we were able to get in a little early which was an added bonus. Very nice/helpful reception staff.

8/10

Excellent

10 May 2026

David

Great location.
Easy check in and check out.
Modern rooms.

Self

10/10

Exceptional

08 May 2026

Eugenio

Good value, exceptional service. Has the base amenities needed in a convenient location to setup a home base for touring Edinburgh. The smaller rooms are ideal for active on-the-go singles or couples traveling light and need a clean room to cover basic needs.

Partner

8/10

Excellent

07 May 2026

Alain

The room was really cozy! No much space for the suitcases.
One of the 2 elevators failed during our stay but was repaired for the next day.
Yogurt was available for 1 day only during our 5 days stay.
Glad to have our breakfast prepared for our early checkout.

Partner

8/10

Excellent

07 May 2026

Alistair

Didn't use it
Lots of bars and restaurants in the immediate area

Partner

10/10

Exceptional

06 May 2026

Ian

Really good value

8/10

Excellent

04 May 2026

Riley

Clean room when we got here! Incredible location.

6/10

Pleasant

04 May 2026

Ilene

Very welcoming reception staff and an ideal location for visiting Edinburgh

Partner

8/10

Excellent

03 May 2026

Rachel

Good location and can't fault it. Able to get around Edinburgh really easily from the hotel.

Partner

6/10

Pleasant

01 May 2026

pam

Staff at reception excellent. Had a window free room, very compact and warm, but ok for one night. Very handy for train station right across road .

Self

8/10

Excellent

27 Apr 2026

Robert

Prefer to have tea stations in the room.

Somewhat noisy someone kicking trash cans at 3am & the window didn’t fully close.

But overall great stay for the price

Partner

10/10

Exceptional

26 Apr 2026

Katharine

Everything met my expectation

Friends

10/10

Exceptional

26 Apr 2026

John

Fantastic location. Easy to get to all the main locations in Edinburgh. Extremely helpful staff. Really appreciated the grab and go breakfast option for the day when I had an early tour start

Self

10/10

Exceptional

25 Apr 2026

Louise

Great location for exploring. Nice helpful staff and everything we needed for a short stay.

Partner

8/10

Excellent

22 Apr 2026

Fer

Muy bueno el lugar, la ubicación, solo que no entiendo cómo una habitación no tenga ventana. Increíble
Lo demás exelente

Partner

10/10

Exceptional

21 Apr 2026

Stephen

Great stay here, great location friendly and helpful staff, good breakfast in the bar.
Very clean and nice to get a free cuppa whenever you wanted.

Friends

10/10

Exceptional

19 Apr 2026

Jordan

Great place for a weekend away for a couple. Lucy and other staff members were very welcoming and accommodating. Lift was very slow but other than that the lobby and building were great.

Family

8/10

Excellent

18 Apr 2026

Nathan

The staff were very friendly and happy to help. Brilliant location, right next to the Haymarket train and tram stations. Good links for buses and taxis too. Platform 5 pub attached to the hotel is very good, pleasant atmosphere, food and drinks. The room could have been a bit cleaner, in particular the floors. The duvet was incredibly thick, coupled with the fact the windows were screwed shut and the air conditioning would only go to a minimum of 20 degrees, it made for quite a warm night.

Partner

8/10

Excellent

18 Apr 2026

Derek

Staff polite and very helpful.
Room and shower room are compact - enough room to move about (I was on my own with a smaller sized bag; 2 and large suitcases would feel right ) - so there would be no swinging of cats. Sufficient for an overnight stay.
Booked a windowless room as it was only for 1 night. Didn’t bother me, the curtain gave the impression of a window. Obviously no clue how bright or dry the day was (but then it is Edinburgh!). 2nd stay in 6 months (windowed room wasn’t much bigger). Convenient for Haymarket station, trams and buses.

Self

8/10

Excellent

18 Apr 2026

Kimberly

Nice spacious room, comfortable bed. Clean bathroom.

Self

8/10

Excellent

18 Apr 2026

Carolina Ines

-

Partner

6/10

Pleasant

17 Apr 2026

Cátia

In general the stay at the hotel was fine. We book a bedroom without window and the AC wasn’t working (I think they had some issues with that because it was a men trying to fix it - at least that was what the staff told me) so the room was like a sauna. The staff was really helpful and kind. Unfortunately the issue didn’t change and after a few hours we ask again to the staff about the AC. And we change the room, same thing was happening but we call to the receptionist and then she told us that the issue shouldn’t continue. At the end the AC wasn’t properly working I don’t know if it because there was no window in the room and/or if the issue was happening as the staff told us. It shouldn’t be needed calling the reception to to turn on the AC as they should be turn on by default. The shower towels were not “fluffy” as usual and there was no toilet brush in the bathroom.
The carpets in the corridor for the rooms really need a deep clean, as they were quite dirty.
They let us leave our luggage before the check in and after the check out.

Partner

10/10

Exceptional

17 Apr 2026

Ronnie

Staff excellent, room snall but clean and functional. Good VFM, fantastic location.

Self

8/10

Excellent

16 Apr 2026

Peter

The shower didn't drain very well, but apart from that we really enjoyed the stay.