Britannia Edinburgh

United Kingdom , Edinburgh
EDINBURGH, Belford Road, 69
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100 reviews shown

8/10

Excellent

13 Mar 2026

ian

Stayed here two weeks ago and had a lovely stay breakfast was at 7-00 till 10-00 and we went down at 7-00 and the hot and cold buffet was excellent. We stayed there last weekend on the 7th of march and was told the breakfast was at 7-00 till 10-00 we went down at 7-00 and was told the breakfast was at 7-30 as our train was at8-00 we left at 7-20 to catch the train the coffee machine wasn't even out need to get there act together and tell us the right time for breakfast

4/10

Poor

07 Mar 2026

Julia

Carpet nail in room

Partner

6/10

Pleasant

04 Mar 2026

Alan

Rooms were clean the room we had did not have a room and was very hot

Partner

10/10

Exceptional

19 Feb 2026

Lauren

Room was ok, staff were friendly and welcoming ans the hotel is in a great location. My wife said the beds were too hard but i thoughts they were comfy

Partner

2/10

Poor

06 Feb 2026

Thomas

Worn out carpets, uncomfortable bed, poor food, abrupt staff. This hotel needs a change of ownership and management to restore it to the hotel I remember from twenty years ago.

Leisure Family

8/10

Excellent

29 Jan 2026

Jacoby

It was a decent stay. They were slow to provide room service. We had to ask multiple times for them to finally do it. The walls are also pretty thin so keep that in mind. The location was pretty good as well

2/10

Poor

16 Jan 2026

Neil

The staff are still ignorant. No welcome just \"have you got your ID?\".

They staff should be more welcoming and customer focused and not focused on their own needs.

\"have you got your ID?\".

Manners maketh man.

Manners also make for a pleasant hotel stay.

Previously I told the staff about glass in the car park and that given a dustpan and brush i would gladly clean it up. They refused to give me a dustpan and brush and told me that they would clean it up. Which never happened for the duration of my two night stay. A coach had run over a bottle and the resulting broken glass would have been hazardous to anyone foolish enough to park in the hotel car park. I did not mind cleaning up the glass since a punctured tyre would be very annoying to any car driver.

The hotel needs to improve front line customer service.

Manner maketh man (and woman) and do not cost a single extra penny. It is is just attitude.

Partner

10/10

Exceptional

13 Jan 2026

Angel

I’d definitely recommend to other single and couples traveling throughout the UK. The city center and Edinburgh castle is close by.

Leisure Self

10/10

Exceptional

10 Jan 2026

Yida

Safe area, easy parking, easy commute, cool dining and bar area, plus great view. Recommend.

Leisure Self

10/10

Exceptional

10 Jan 2026

Brian

Didn't have breakfast nor did i have a car.

Partner

8/10

Excellent

05 Jan 2026

Susanna

Staff was kind and helpful
Room was clean- no maid service during stay but could go to front desk for more items
Breakfast is buffet and was not kept very hot
Only one or two outlets for charging

Leisure

2/10

Poor

04 Jan 2026

Kanaga

1. There's no communication chennal between reception and room all the time we have to go to the reception if we need anything.
2.There is no heater in the bathroom
3.The bed is making too much noise even sitting also
4.No cabinet in the room
5.The breakfast are very poor the restaurant service is very poor specially that somali lady. She wasn't smiling at any point and she always speaking on the phone and she wasn't responding and showing her face if we ask anything such a irritating behaviour literally unpleasant situation.
I have ever had this kind of experience.

Over all very very poor.

Thank you
Regards
Kanaga

Partner

8/10

Excellent

04 Jan 2026

lisa

Clean more than adequate considering the price, couldn't complain..reception staff lovely, night staff not so much!

Leisure Pet

2/10

Poor

03 Jan 2026

Francis

We are formally complaining that hotel staff wrongly entered our room without confirmation of checkout and removed our personal belongings without consent or attempting to contact us. Our items were handled carelessly, resulting in clean clothes being contaminated with soiled clothing, and sensitive electronics being packed improperly and put at risk of damage. The incident caused significant distress, loss of time, and led them to miss an important appointment in Glasgow. We view this as a serious breach of privacy, trust, and duty of care, and are requesting an immediate full refund for the entire stay along with written confirmation of resolution.

2/10

Poor

03 Jan 2026

Brian

Rooms and hotel was dirty, smelled like mold, rooms were like a dungeon. It was a awful hotel. Only thing nice was the very friendly staff. I will never stay there again.

8/10

Excellent

02 Jan 2026

AnnMarie

Nice & clean. Bed was too hard for my liking but for 2 nights it was ok.
Only one roll of loo roll provided but more available at reception. Maybe having a spare roll in the room would have been better.
Lovely view from the room. Uphill walk to the old town which took about 35 minutes.

Friends_and_family Friends

8/10

Excellent

29 Dec 2025

Kevin

The staff were friendly and helpful.

Main hotel was clean and today as was the room.

Parking easy too. Not far from old town.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Michelle

Room was nice and clean and tidy.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

agnes

Yes it was easy 2 park didnt have breakfast

Partner

2/10

Poor

23 Dec 2025

Shiella

The room is not clean, it’s dusty, there are hairs on the bed, the toilet is rusty, the carpet looks dirty. But the staff are really nice they even offered us to changed our room and we acepted it, but we still check out the next day and move into an Airbnb. I have a toddler that is in his exploring stage, I don’t feel like the room is safe for him. Sorry, I don’t recommend this hotel especially if you have a child with you.

Leisure

10/10

Exceptional

22 Dec 2025

Dexter Tiangson

Great place to stay with a dog and car parking available minimal fix charge.

Friends_and_family Family

4/10

Poor

21 Dec 2025

Anthony

Easy check in/check out but my floor was on LG and the floor boards in the room were incredibly loud and bouncy when walking on them.
The bed was very uncomfortable.

Self

6/10

Pleasant

19 Dec 2025

Alexander

The room was basic, but good for the price and location. The hotel has a older feel about it, certainly due an updgrade. I felt the staff attitude could have been better. Upon check-in I asked about parking and was told I could only park for 24 hours from check-in. However, I parked my car and told I could park until check-in and pay upon check-in. I was also told I could pay for an additional 24 hours. However, this was not what I was told upon check-in and had to challenge the host to be able to park for what I had be told I could. Please make your policies clear and consistent!

Business_and_leisure Self

10/10

Exceptional

17 Dec 2025

Morag

Staff helpful ,clean room

Business

6/10

Pleasant

15 Dec 2025

Louise

It was okay thanks

4/10

Poor

15 Dec 2025

Emefa

Right from the moment we entered the room, there was a strong, unpleasant smell that stayed throughout our entire stay. There were also strange stains on the bathroom countertop, which didn’t give a good impression of cleanliness.

The walls were extremely thin — we could hear conversations from people down the corridor and directly outside our room. We could also hear other room doors opening and closing, which made it hard to relax.

The stay was mostly fine, but the noise early in the morning was a big issue. From around 6am, as our room was next to the lifts, we could hear loud clattering and banging, as well as staff talking while cleaning rooms on the floor. There was also a lot of noise from guests entering and leaving with their suitcases.

Overall, the noise levels and cleanliness issues really affected the experience.

Leisure Friends

6/10

Pleasant

14 Dec 2025

Elaine

Receptionist not helpful

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Elaine

Staff were excellent. Room upgrade as lift to our room not working due to mobility problems.
Free disabled parking and excellent value for money in central Edinburgh

Partner

8/10

Excellent

12 Dec 2025

michiel

Actually a lot better then expected. Slightly run down but clean enough

Business

10/10

Exceptional

11 Dec 2025

fletcher

Great staff great room all round lovely stay would go again

Leisure Friends

8/10

Excellent

10 Dec 2025

David

Receptiom staff frienfly and helpful.

Room nneded some wotk...paing scriffy and chipped, floor not completely clean, lop roll holdwr broken

10/10

Exceptional

09 Dec 2025

Elaine

Didn't have a car and didn't have breakfast .

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Sarah

Nice room, friendly staff

2/10

Poor

26 Nov 2025

Kenneth

Staff rude

2/10

Poor

25 Nov 2025

Ashley

Mattress was awful- springs worn and felt like sleeping on bricks. Toilet did not flush. Shower was awful and went everywhere. Whole place smelt like mould. Rooms were old. Wifi did not work. Parking was very limited and the middle of a construction site and had to pay almost £8 for one day. Kettle was disgusting. House keeping came before 9am. Not worth the money at all. Needs some serious TLC. Book elsewhere.

Leisure Partner

6/10

Pleasant

25 Nov 2025

Jessica

The parking was fine but the room had a lot of mold. The mold was all around the window and in the shower.

8/10

Excellent

22 Nov 2025

Jane

For the price it was well worth a 4 the £20 dinner was good

2/10

Poor

21 Nov 2025

Neil

When I tried to check in the staff wanted Photo ID which i did not have and they staff were particularly unhelpful.

Partner

2/10

Poor

20 Nov 2025

Patrick

The entire experience was terrible. The room did not look like the photos shown on Expedia. It was misrepresented. We paid a fair bit for this hotel and we found mould in the bathroom, carpet was disgusting and lifting; the vinyl floor in the bathroom was lifting; the bathroom door did not lock or even latch closed; beds were horrible and so uncomfortable (we actually slept fully dressed on top of everything); the hallways smelled. We complained and asked for a better room, but we were denied and were offered no sort of compensation. We actually left after one night even though we had paid for two because we couldn’t take it. Expedia should be showing more accurate pictures and give a better representation of the hotel.

Leisure Family

6/10

Pleasant

19 Nov 2025

Rosemary

Better heating system

Friends_and_family Family

6/10

Pleasant

13 Nov 2025

Xavier

The soap and shampoo privided -- what low quality!!!
And what is it with that overly bright green light sbove the front door of the room?
Great pillows though!

Business

10/10

Exceptional

10 Nov 2025

ian

had a nice clean room and a good breakfast

Leisure Partner

4/10

Poor

09 Nov 2025

Anne

This place was awful. We weren’t even comfortable putting our bags on the floor, so I put mine on an ironing board and my husband put his in the bathtub. The TV didn’t work and the curtains were falling off. During the night (which was very loud), cigarette smoke came through the air vent, which we couldn’t control. We would not have stayed a second night even though we booked/prepaid online, except that we didn’t want to waste any of our full single day in Edinburgh on relocating. We just left at 7 am and came back only when time to sleep. One plus was a gentleman who worked there who helped us figure out where to park our rental car.

Partner

6/10

Pleasant

08 Nov 2025

ruth

Really difficult to report problems. Nobody answered the phone. Had to go to reception where the room was changed but only after I dragged my luggage down to reception again. Property looks neglected

Leisure Self

2/10

Poor

06 Nov 2025

Robert

Room was stinking of mould. Soon as you opened the door to go into the room the smell hit you. Bed has got to be one of the worst I’ve ever laid on, every hour waking up to turn trying to find a suitable position. Creaked like mad so if you’re in bed with your partner you either wake them up or they wake you up. Best to try and synchronise your hours so your turning at the same time.
Marks all over the walls and in places I can only imaging was squashed insects. Mould on the windows, clearly havnt been cleaned for a very very long time. The stairs upto the room were in a sorry state also, paint peeling off the walls and scattered all over the stairs. There was an industrial moister catching machine in the stairwell too which seemed to be going at full speed. We were booked for 3 nights but left after 2 and just headed home. Couldn’t stand another night in the room and especially on that bed. Not usually like me, I could sleep in a Photo Booth outside Tesco on a night out in the month of January with only the fluorescent light to keep me warm and that would be (and was) more comfortable. Can’t believe they have the cheek to pay for parking too. Safe to say I’ll not be back there.

Leisure Partner

6/10

Pleasant

06 Nov 2025

wasim

Generally ok for price and location but family room has one socket and one small heater

Not enough for a family

Friends_and_family Family

2/10

Poor

05 Nov 2025

kiloran

this was the scariest experience ever. MANY suspect and scary people managing the hotel and hanging around outside the front drinking etc. Carpets torn up in the hallways. rooms had a terrible odor.

8/10

Excellent

02 Nov 2025

Keith

Was comfortable and clean enough. Fairly well situated for access onto Princess Street. Enough parking spaces.
Could do with a few more comfortable chairs for anyone using the bar.
It suited my needs for a one night visit.

Friends_and_family Family

4/10

Poor

31 Oct 2025

Louise

Hotel needs renovating. The lifts had broken buttons with tape. We stepped out onto the top floor to be met with an area of no carpet. Carpet runner still down around the edges. No sign warning or apologising for inconvenience. Bed hard and uncomfortable. Toilet was not cleaned after the last guest. We chose to not eat there, afraid of the cleanliness of the kitchen. We seriously considered moving for our 2nd night in the city. No room service. Only positive, the river walk beside the hotel was lovely.

Friends_and_family Family

4/10

Poor

30 Oct 2025

Graham

Very tired hotel which seems reasonably clean. Decorated to the minimum. Although great central position in Edinburgh the price is similar to hotels like Malmaison and other which guarantee updated decor and pleasant facility. This is a bus tour hotel with little comfort and mediocre food.
I booked a 3 bed family room to fit my trip but on arrival the staff unapologetically assigned a 2 bed bedroom and couldn’t care less with no other options offered. Second stay here and last. Only get 1 pillow per person. Blatantly overpriced for level of hotel. Don’t recommend if you want to have a happy stay.

Friends_and_family Family

4/10

Poor

30 Oct 2025

Maggie

There were no towels in our bedroom when we arrived and even after making staff aware of this I had to ask again and then collect them myself. In the bathroom there were no hooks anywhere and no towel rails at all- so where are you supposed to hang your towels let alone any of your clothes?

Friends_and_family Family

6/10

Pleasant

30 Oct 2025

Natasha

There should be housing keeping because when you have kids it’s not good for hygiene . Especially the garbage to collect from the room and breakfast was late at 7:30 where I feel it should start by 6:30 am because I travel and also I requested for coffee but only 2 sachets I get when I mentioned in the previous morning before leaving for my tour . But a disappointment on the amenities . Not for the stay .

Friends_and_family Family

2/10

Poor

29 Oct 2025

Publio

la experiencia fue terrible porque la plataforma tomo una reserva en fecha diferente a la que yo solicite y estoy esperando resuelvan el problema

8/10

Excellent

27 Oct 2025

Karen

Shower hard to understand

Friends_and_family Family

2/10

Poor

25 Oct 2025

Sajad

This is the worst hotel room I have ever seen. The room was not clean, the heater was not working, and there was a terrible smell throughout the hotel. In addition, there are no convenient charging outlets — you can only charge your phone near the table, as there are no switches near the bed.

Overall, I’m very disappointed with my stay and the poor maintenance of the facilities.

Leisure Family

6/10

Pleasant

25 Oct 2025

Terri Hare

The staff on reception in the day from 9 were really great , the two young lads that we’re working on reception couldn’t be more helpful. It’s a nice hotel but definitely needs updating like some of the others have already been in the Britannia chain. I had breakfast on the first morning but was disappointed so did not on the second, the room was basic, comfortable but didn’t have a plug for the bath so had to use the soap and the room looked tired and in need of a paint job. The two reception staff saved this review really as they were lovely and friendly

Business

10/10

Exceptional

25 Oct 2025

Sarah

Room was spacious and clean and comfortable. Easy to find and park and parking was reasonably priced. Staff friendly and helpful.

Leisure Family

6/10

Pleasant

25 Oct 2025

Jon

The room was clean however there was damage to the wall behind the beds, the staff were welcoming even though the member of staff on reception when i checked tried to get me to pay for my room twice when i had checked in online and authorised payment. One positive was that i could walk to most places, i choose not to have breakfast at the hotel it was expensive at £24 and i found cheaper options elsewhere.

Leisure Self

2/10

Poor

24 Oct 2025

Thomas

Staff were really poor. First person gave me a key to someone else’s room, fortunately they weren’t in when I opened the door. Second staff member wouldn’t change my address on invoice.

Business

8/10

Excellent

23 Oct 2025

Yes the bar offered plenty of variety

Self

4/10

Poor

23 Oct 2025

Lee

Location was fine, short walk from haymarket, facilities werent great, but all functioning, hallway stunk (saw a binbag with waste in there, left overnight, more than likely the cause). Reception staff were really friendly and helpful. Was only an overnight stay so served a purpose, anything longer and i wouldnt have been impressed.

2/10

Poor

20 Oct 2025

Vijay

Not a pleasant stay

Room was ok. Staff were not polite at all.No restaurant ,one has to walk long distance for meal. Only B’fast was available.

Self

10/10

Exceptional

19 Oct 2025

Matt

The property was such a 'vibe' honestly, its a relief having a hotel window with a gorgeous view of a forest and river to wake up to! Also, an excellent working shower....not as common as it should be! Can't fault the venue and am so eager to come stay again asap

Leisure Self

2/10

Poor

19 Oct 2025

Caroline

Run down dilapidated place. Filthy skirtings...very dated.

Self

4/10

Poor

17 Oct 2025

Francesca

They didn’t clean our room, there weren’t any towels when we arrived and they didn’t change them, there wasn’t any hot water for the first night, some of the staff were rude

Friends_and_family Friends

2/10

Poor

13 Oct 2025

sheila

Night reception staff and barman brilliant. Why on earth are they not on through the day. Daytime receptionist not fit for job. No water at all in room. Room not ready, no luggage storage no one to serve at bar while waiting for room. Computer not working on reception.

10/10

Exceptional

13 Oct 2025

Gianfranco

Great place to stay, room very clean and comfortable

Leisure Partner

10/10

Exceptional

13 Oct 2025

Steven

Clean room good size ,bathroom nice too bed comfy

Partner

10/10

Exceptional

13 Oct 2025

Manuel Germán

Excelente place to stay

4/10

Poor

13 Oct 2025

Malcolm

You get what you pay for!

You get what you pay for!
Smoke alarm went off in the middle of the night.
No hot water in the morning.
The lift wasn’t working on departure

Partner

6/10

Pleasant

12 Oct 2025

Kimberley

The staff were friendly and helpful, and they had a locked baggage room. The carpet in our room wasnt the cleanest and there were coffee granules on the chair. The bed wasn't the most comfortable. It did the job as a very short cheap stay but wouldn't stay for longer than a few days.

Partner

2/10

Poor

12 Oct 2025

Alexander

Some kind of alarm was going on half night, couldn’t sleep at all! Then water disappeared, hence toilet and shower didn’t work. We had an early flight and couldn’t use any basic necessities. We didn’t rest before the flight at all. I’m requesting a full refund. If it’s granted, I’ll update my review

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Jake

Clean good size room and spacious bathroom, close to town and attractions

Self

2/10

Poor

11 Oct 2025

Neil

The worst hotel we have ever stayed in and we have stayed in many over the years! It was dirty, shabby and outdated and the customer service of staff is non existent. Never ever again and I pity anyone staying in this hell hole. Moving onto another hotel to get a shower as we wouldn’t take our shoes off in the disgusting bathroom! AVOID at all costs!

Friends_and_family Family

8/10

Excellent

10 Oct 2025

Mike

Clean room, helpful staff. Close enough to walk to major attractions.

Leisure Family

6/10

Pleasant

09 Oct 2025

BEAKAL

The room never cleaned while we were there for 3 days

2/10

Poor

09 Oct 2025

I'd avoid this one - unfriendly staff, shabby decor, and needs a proper facelift. I would not stay again.

Partner

6/10

Pleasant

08 Oct 2025

Natalie

Someone fell sme food on the floor of lift, but no staff clean it up during half an hour.
And waiting too long time for room check-in procedures even already made online check-in

8/10

Excellent

08 Oct 2025

Eann

Nearly city centre/west end - good value for money in Edinburgh.

2/10

Poor

07 Oct 2025

Antonio

The hotel is hold and the restaurant just open when they want

Partner

10/10

Exceptional

05 Oct 2025

John David

Clean, comfortable and our shower was great. Good breakfast!

Leisure Partner

6/10

Pleasant

29 Sep 2025

Gena

Yes

Partner

10/10

Exceptional

29 Sep 2025

Christine

We loved our stay. It’s basic, beds were comfortable and shower was great. Huge breakfast options included in our stay and was cheap! Bus right out the front but a taxi service was available through the front desk. £8 to the heart of Edinburgh. But can be walked in about 35 mins. Will definitely stay here again

Leisure Friends

2/10

Poor

28 Sep 2025

Mounika

Staff member are very rude...
Heater is not working Properly, washroom flush is not working properly... Wifi is not working..

Business_and_leisure Family

4/10

Poor

28 Sep 2025

Araldo

The hotel services the room every 7 days unless you pay extras. There was no toiletries, the decor was tired, staff in need of training on what good customer service looks like. and cleaniness was definitely dubious.

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Ross

Good hotel for a good price

Partner

6/10

Pleasant

27 Sep 2025

Almanita

Disappointed with the place. It wasn't what I expected.

Friends_and_family Friends

8/10

Excellent

27 Sep 2025

Paul

Good hotel, perfect for an overnight stay. Not too far from the center of Edinburgh.

Leisure Self

8/10

Excellent

26 Sep 2025

Austin

There were some issues with the room we were originally put in however the staff were amazing throughout the entire stay m.

10/10

Exceptional

25 Sep 2025

Adam

All good

Business

8/10

Excellent

24 Sep 2025

Daria fella

Would recommend

Overall, a positive experience. Although check in was slow and our room was not ready, we were accommodated nicely with a very quiet room, thank you to the man on reception who calmly sorted this. It was not nice or professional to hear him being told off for how he dealt with an issue with an other guest.

Friends_and_family Family

6/10

Pleasant

23 Sep 2025

Ken

Not a North American standard but find

10/10

Exceptional

22 Sep 2025

Milla

Great Location, Stunning Views, and Excellent Staf

⸻

Great location with a stunning view of the river, and a beautiful little park and village nearby with lovely architecture. It’s only about a 25-minute walk from Waverley Station, which was very convenient.

The staff couldn’t have been more helpful – from the reception desk to the cleaning staff, everyone was excellent. The hotel itself was very clean and we had a really good stay.

Some areas, such as the toilets, are starting to look a little dated, but overall it was well kept and spotless. Absolutely satisfied with the experience and would happily stay again.

Friends_and_family Friends

10/10

Exceptional

21 Sep 2025

Linus

Offer Good breakfast... In a good natural place with forest and rivers. Good staff

Leisure

4/10

Poor

19 Sep 2025

Tracy

Room had notes left from previous customer which made me question how thorough the clean had been. Sink was blocked. Carpet was dirty. Hairs in the bath. Iron had burnt on residue which ruined my dress.

Business_and_leisure Self

2/10

Poor

18 Sep 2025

Katherine

I booked for a double bed and got 2 twins bed altogether, coffee mugs: one of them was dirty.

Business Self

8/10

Excellent

16 Sep 2025

Wendy

David at the desk was exceptional. He went above and beyond when a cab didn’t turn up on time….thank you thank you

Partner

8/10

Excellent

15 Sep 2025

Scott

My wife took I’ll on our first night. Night clerk was very effective in getting ambulance in a hurry. Staff was very concerned for us. Had to cancel part of reservation as a result. Processed quickly.
Friendly environment.

Leisure Partner

4/10

Poor

15 Sep 2025

Thomas

Stayed in the windowless room - the sheets had a suspension red coloured mark on them, yellow stains on the floor around the toilet (which I wouldn’t normally care about). But the constant banging of doors that felt like they were right next to our heads as we “slept” was too much.

Leisure Partner

2/10

Poor

12 Sep 2025

Myriam

DO NOT BOOK

Everything was so terrible we are so disappointed, the hotel is in very bad shape, old, dirty the crew are not well trained, they are so rude and unfriendly, the food service was so basic and poor, it was the WORST experience that we have ever had in our entire life, so so BAD, DO NOT BOOK at this hotel, not even for free I will stay again over there. No windows (I am claustrophobic) clogged sink, no room service unless you stay more that 7 days (I was told that), broken pieces in the room, dirty hallways, manager never available to speak with us. We have to grab towels from the front desk. Terrible everything

Friends_and_family Family