Name: Britannia Edinburgh
Address: Belford Road, 69, Edinburgh, EH4 3DG, GB

6/10

Pleasant

30 Jul 2026

Elizabeth

Beautiful location!

8/10

Excellent

29 Jul 2026

Joanne

We only stayed overnight while passing through Edinburgh. The room was adequate. The staff were friendly. The pizza served in bar was delicious.

8/10

Excellent

29 Jul 2026

Marc

Quiet and close to Haymarket

8/10

Excellent

29 Jul 2026

Alfredo

La relación precio calidad está bien sólo mejorar la limpieza ya que nos encontramos con un insecto que no supimos que era y mayor limpieza en las sábanas por lo demás estuvo bien

4/10

Poor

29 Jul 2026

Karen

I am still waiting for the Hotel to reply to my email re cancellation, I have lost my money due to this

6/10

Pleasant

27 Jul 2026

Sarah

Clean room & bathroom. Small area for buffet breakfast (cooked & continental which we didnt avail of. It was only serving 7.30am to 9.30am and checkout at 10am. We were there for a concert at Murrayfield and it was okay for the one night needed. I paid £230 for a very basic double room. A bit overpriced for a dated hotel. But it served its purpose. Staff friendly enough and clean

2/10

Poor

26 Jul 2026

Tricia

Absolutely minging hotel.
We paid extra £10 for early check in, but queue for reception was so long, we didn’t get to our room early.
Passage ways were minging.
Hotel room was vile… bed sooo uncomfortable and pillows were like sleeping on bags of rocks… don’t get me started at the state of the rusty shower!!
I’ll be making a complaint!!

4/10

Poor

26 Jul 2026

Reagan

Old outdated room, no air con, very low ceilings, bed was rock solid. Portable fan which was so loud you couldn't leave it on overnight. Extortionate price of £350 for one night

8/10

Excellent

25 Jul 2026

Billie

The room was clean enough but couple of short, curly hairs in the sink and round the bath. Furniture was very old and thrown together. Quite noisy as the doors are very heavy so cause lots of load banging in the night/early morning

2/10

Poor

23 Jul 2026

valerie

Room was in basement no windows, small and very basic for the money we paid

8/10

Excellent

21 Jul 2026

Loree

Comfortable rooms and a good location

Partner

6/10

Pleasant

18 Jul 2026

Kennedy

The room we had was a lot more run-down than the one in the ad.

2/10

Poor

16 Jul 2026

Jill

Na

Friends

2/10

Poor

14 Jul 2026

Emma

.

10/10

Exceptional

13 Jul 2026

Josh

The staff were incredibly helpful and friendly, check in was a breeze and the location was perfect for us! Highly recommend.

Partner

2/10

Poor

11 Jul 2026

Donna

Flea in the bed got bitten curtains didn’t close told staff she shrugged and said sorry!
Breakfast was terrible I asked for fresh eggs the man was not nice and said they are what they are they are all the same cooked in the oven so no fresh eggs the sausages where under cooked and swimming in grease staff not interested !! Paid £240 to stay in a nice hotel !!

Partner

8/10

Excellent

04 Jul 2026

gaynor

Breakfast okay. Regular English options.
Room cleanliness needs work, a bit of a hoover and dusting around ends would be great. Shower curtain was mouldy at the bottoms so that was a bit gag inducing. Shower itself pressure okay.
Room was noisy at nights as could hear the plumbing for everyone's shower. Constant sounds.
2 single beds, nice, clean sheets, comfy pillows.
All in all okay for price and distance into Edinburgh was good. Within walking distance to Dean village if you have that on your check list.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Phil

Good value. Good location.

Partner

10/10

Exceptional

03 Jul 2026

Umair

Excellent condition. Breakfast was just ok, not great. Limited eating options.

Friends

6/10

Pleasant

01 Jul 2026

Vipulbhai

We book for three days , but they says we cleaning until you book for four days .

2/10

Poor

01 Jul 2026

Leah

Bathroom was so dirty it felt unusable. Room was boiling hot and we had a window on to what appeared to be extractor fan type machines on the roof which were very loud. Only stayed as we needed emergency accommodation due to a delayed flight. I wouldn’t recommend staying unless it is an emergency cheap option, it’s the definition of you get what you pay for, if not less.

Partner

2/10

Poor

01 Jul 2026

Emily

Avoid this hotel at all costs, it was the filthiest hotel I have ever stayed at, blood stained sheets on the bed, dust everywhere, the room stank of smoke, Stains all up the walls. Complained and got complementary breakfast which we didn’t accept as we had no high hopes or the food. Got moved room, second room was certainly better but still filthy.. avoid

Partner

10/10

Exceptional

26 Jun 2026

Tom

Everything was good

Family

2/10

Poor

26 Jun 2026

Andrew

This place needs a refurb and some serious attention to detail.
Blood stains on the pillow and quilt, which I only noticed on the last night.
Cracked sanitaryware. Mould around bath as well.
Paid extra for a room with a window but could see through the window because the double glazed unit has failed so was all clouded up and full of mould.

Partner

4/10

Poor

25 Jun 2026

Vivek

Do not take the room without window,

Self

10/10

Exceptional

22 Jun 2026

Mhairi

Ideal location for Murrayfield Stadium, just a 20 minute walk.

Family

4/10

Poor

22 Jun 2026

Kaye

The beds were like sleeping on a pile of rocks. The worse bed and pillows we have ever slept on ever. The parking facilities were terrible. There are not enough parks for the amount of guests. It first in first served. If you dont get a park it bad luck and there are no alternative parking opportunities close by despite having paid for it. You were harassed at breakfast for provide proof of payment as you were eating. A terrible system!

Partner

8/10

Excellent

21 Jun 2026

Viv

Great staff. Very helpful.

8/10

Excellent

21 Jun 2026

LORNA

Bathrooms cohld be cleaned better and maintance needed/ updated.

Walls in the bedroom to be cleaned

Family_with_children

4/10

Poor

20 Jun 2026

Tayza

The room was very small for 3, the old trash bin filled with garbage from previous guests was still there.
Toilet needs to flush 3-4 times.
Overall experience was terrible.

Family

10/10

Exceptional

15 Jun 2026

Thereza

Room was clean. Stayed there for convenience for a concert. Only negative thing is the reception would be better at the other end of the building ie the top & not having to go up & down a hill.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Fess

Nice hotel. Nice location. Helpful staff.

Partner

2/10

Poor

15 Jun 2026

maryanne

Dayed dirty room. Curtaind didnt close properly. In need of a good paint refresh. Very noisy from.other gusts staff not helpful on complaining. Doors constantly banging. Rooms tired and need some care. Only 2 sockets in room not ideal. Lighting poor in room as well. Would not stay again.

Family

10/10

Exceptional

15 Jun 2026

Kerry

overall experience was good, the only negative would be nota lot of choice on the breakfast considering the cost of it

Partner

4/10

Poor

14 Jun 2026

Marvin

I was not impressed with the standard of service provided by the hotel. The staff were either unhelpful and unfriendly, or friendly but untrained to deal adequately with the public. The main complaint I have was the absence of housekeeping of the room, which I was unaware of before the booking and which I would not expect from a 3 star hotel.
In addition we had to collect towels and even toilet paper from the reception.
Because no housekeeping was provided by the hotel, the toilet was not cleaned during our stay and we had to clean it ourselves!

Partner

4/10

Poor

14 Jun 2026

catherine

Very basic but clean. Staff ok. Didn't really have much to offer.

Friends_and_family Friends

6/10

Pleasant

13 Jun 2026

Robert

The location is good.
However the hotel is a low 3 star. It is need of an urgent update. It needs decorating from top to bottom. The chain saves money ( but not in their charges) by not providing room safes, fridges, air conditioning or even cleaning the rooms daily to empty bins and put in new loo rolls. They expect the guests to do this, but don’t reflect this in the price.
Front desk staff were very helpful and friendly.
Staff on duty in the restaurant need to have some simple training to actually keep all areas around the food clean. They simply stand around. They need to be focussed on wiping tables immediately they are free, any spillages by the food, get that wiped, anything on the floor get it picked up not keep walking over it. No concept of hygiene or what the customer sees. In a quality hotel this simply would not happen. This can be fixed very easily and quickly. A supervisor perhaps needs to be supervising!!

Partner

10/10

Exceptional

06 Jun 2026

cecilia

The receptionist on check in was so lovely! Great sized, comfortable bed. A little noisy in the morning but would stay there again

Self

10/10

Exceptional

03 Jun 2026

Maria Theresa

Clean room, accommodating staff.

Friends

8/10

Excellent

03 Jun 2026

Edita

Do not expect much for the price and you won't be disappointed. The staff was very nice and helpful.

Friends

4/10

Poor

02 Jun 2026

ROZANGELA SPERLE

Péssima experiência. A informação que os funcionários são multilingues, é mentirosa; o lixo ficou no quarto por três noites, eu o retirei; não houve limpeza no quarto e nem reposição do café, chá.
Por descuido, não verifiquei que não tinha geladeira no quarto na hora de contratar, o que para mim é imprescindível, posto que faço uso de medicamento que precisa de refrigeração, e o gelo que transporto necessita de freezer, resultado, se disponibilizaram a colocar na geladeira, mas não tinham freezer, no dia seguinte quando fui pegar o medicamento, não tinha sinais que estava refrigerado, por segurança, solicitei gelo todos os dias, pela manhã e a noite para manter o meu medicamento próprio para o uso, e até nesse momento, sentia um pouco de má vontade. O transporte público no local é bem precário, e os funcionários não sabem dar informações sobre horários do ônibus, etc. Eu gosto de andar, então, não foi um problema, mas para quem não gosta, melhor pensar, e se alguém usar medicamento que precisa de geladeira, passem longe. Andares e elevadores imundos, cortina do banheiro imunda.... Um hotel três estrelas tem obrigação de ser limpo, ter uma geladeira, e retirar o lixo. Não me alimentei no hotel, portanto, não posso opinar sobre as refeições.

Self

6/10

Pleasant

02 Jun 2026

Susan

Convenient to Haymarket station. On a steep incline so if you have mobility issues you will need a taxi. Hotel books in coach tours so very full. Catering is dismal its £20 per ticket to access the buffet which was shocking. How can a hotel not do a salad bar ? Not one label on any food item. Everyone complained and was miserable .

Business Friends

8/10

Excellent

02 Jun 2026

Jane

Friendly and efficient staff. A clean well presented hotel, not too far from where we wanted to be.

2/10

Poor

27 May 2026

Nicholas

Terrible- Anyone that says otherwise could not of stayed at the same hotel.
Terrible bar- dont go in there
room no window! for the price that was insane.

shower broken
wadrobe broken
plugs.....broken
shower gel dispenser- empty
iron- burnt my shirt

staff at the front desk? lovely!

Self

6/10

Pleasant

25 May 2026

Donna

All good but I got an Old and noisy room

Family

6/10

Pleasant

25 May 2026

Gordon

Hotel was ok.

After running marathon was looking forward to food, no food is served on a Sunday in the hotel.

Had a shower, shower gel container was empty and water temperature luke warm.

Got ready for bed after shower, only to realise no toilet paper provided. Had to get dressed and go down from 5th floor to reception to get a toilet roll.

Staff on reception were nice, but not hugely proactive or apologetic, even when I mentioned that shower gel in room was empty too.

No power sockets at bed side table and bathroom paintwork not great, could really do with being upgraded.

The room itself was a decent size and I slept fairly well, therefore just rating as “ok” overall.

Self

2/10

Poor

25 May 2026

Amritpal

Go my room very darty I am back after 1 hour full bathroom break water in floor

Friends_and_family Friends

10/10

Exceptional

19 May 2026

Marcelo

Good hotel but a bit for from the town

6/10

Pleasant

18 May 2026

Chris Dooley

Going to give an honest review from what I experienced.

The location is good for the price. It’s around $100 a night cheaper than other Hotels that’s a little closer to Old town/ New town. The Hotel is on the edge of Downtown It’s about 20 min walk with restaurant and beautiful 19th century buildings along the way.

The Hotel has good and not so good things about it. That’s why it’s much cheaper than most of other hotels in the same area. The breakfast is good. Proper English breakfast buffet for only 12 pounds. The parking is only 7.50 pound a night.

The Hotel needs decorating and renovating. The walls needs paint and needs new flooring in the corridors. The area had bits of small rubbish in hall ways and elevators that was never cleaned in the few days I was there.

The room was very spacious with 65inch Tv. But, it was dated. The corners in the bath tub had mold in the sealants and most of any metal had rust areas.

If the cleaning in the Hotel was supervised better it would make a big difference at the Hotel.

In my opinion it was worth the Money, but I would gladly paid more if the Hotel was cleaner and had paint and flooring updated.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Heath

Easy parking great service

6/10

Pleasant

13 May 2026

Alastair

Good value for money. Little tired and dated but you get what you pay for. Staff are great though.

Self

8/10

Excellent

12 May 2026

Steven

Nice hotel. Good breakfast

Partner

4/10

Poor

11 May 2026

Federico

Perfect example of \"you get what you pay for\". The price is low, but the conditions of the amenities are poor. Probably the most outdated hotel I have been in a while.

10/10

Exceptional

11 May 2026

Susan

This hotel is very nice and just a short walk from the famous Dean Village and Walk of Leith Waterway. The only caution is the front entrance is down the hill and through the car park. Our room did not have any windows yet the room had everything we needed for our one night stay (very spacious shower). The 13 bus is right outside and helped us clear that hill with our bags up to Princes Street. Very nice hotel, great location for quiet yet near the City Center.

Partner

10/10

Exceptional

01 May 2026

Alburez

We loved everything

Family

6/10

Pleasant

19 Apr 2026

Ursula

We booked this hotel as it was close to the city centre and provided (paid) parking.
Our room was very clean but the decor within as well as throughout the hotel is very dated and could do with a freshen up.

Breakfast can be added on for £12 per person. It was ok.

Friends_and_family Friends

6/10

Pleasant

12 Apr 2026

Marta

It was not clean room, also tv didn’t work.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Yinka

The rooms were cleaned, staff were polite, parking too small. Thanks

8/10

Excellent

11 Apr 2026

Anup

Was very good for the price .

6/10

Pleasant

08 Apr 2026

Neil

Hotel is clean and comfortable and no issues with my stay. It's only a 5-10 min walk from Haymarket where there are plenty of bars and restaurants

Business

6/10

Pleasant

07 Apr 2026

Narayan

Cud be better

Friends_and_family Family

8/10

Excellent

06 Apr 2026

raji

A good adequate 2 night stay for a short town visit into Edinburgh. A little pricy for a no frills hotel, however a good location in walking distance to all the attractions. Staff seemed a bit overworked but still friendly enough and welcoming. Parking costs extra but we did get a decent safe parking at £15 for 2 nights, great value for Edinburgh. We did choose a very busy bank holiday weekend to visit. The downsides..was our room was not cleaned and they ran out of towels! Bathrooms are a bit tired and could do with some hooks. Window were cold and drafty. But all in all… good. Recommended if you just want a place to sleep and be out all day.

Partner

10/10

Exceptional

29 Mar 2026

Kenneth Oconnell

i don’t understand the negative hostile reviews; many people leaving scathing reviews are for the rooms they book without a window, which specifically state before booking ‘no window’. duh. I arrived very very late and the night auditor (assuming), was professional, engaging, and fun to talk to at 2am. I had a room upgrade because of the time I was checking in I assume, and it was I believe in Room 520 on the 5th floor, with an amazing view dead center to the Modern Two art gallery. The room was huge and spotless; and I am all over the world 250 times a year in hotels traveling. The only issue is the 10am check m and t tag qout. Say for someone like me who checked in at 2am, it was tough to get ready at that 8:30am

10/10

Exceptional

27 Mar 2026

Matthew

Friendly staff. Amazing head chef.

8/10

Excellent

26 Mar 2026

LARRY

Good

Friends

6/10

Pleasant

26 Mar 2026

Priyank

The room is a little suffocating (without a window). Ventilation is not good enough. The washroom had no bodywash or fan (drying floor water can be challenging). Central AC made was not sufficient at times, making the room hot

Friends

10/10

Exceptional

24 Mar 2026

nicko

Nice one

Partner

4/10

Poor

23 Mar 2026

Jude

All though the cleanliness and facilities were fine, the staff (I dealt with) were terribly unhelpful. After paying and booking for a room which slept 3 I simply only got a double bed, after explaining this I was promised a single bed would be moved in which never arrived. Therefore one of my roommates had to book a different hotel costing a fortune last minute, terrible customer service

8/10

Excellent

23 Mar 2026

LARRY

Good

10/10

Exceptional

18 Mar 2026

AURIMAS

Good size room, nice area

Partner

10/10

Exceptional

16 Mar 2026

Margaret

Everything was good for us for an overnight stay. Room, bedding, en suite all very clean and comfortable

Partner

8/10

Excellent

13 Mar 2026

ian

Stayed here two weeks ago and had a lovely stay breakfast was at 7-00 till 10-00 and we went down at 7-00 and the hot and cold buffet was excellent. We stayed there last weekend on the 7th of march and was told the breakfast was at 7-00 till 10-00 we went down at 7-00 and was told the breakfast was at 7-30 as our train was at8-00 we left at 7-20 to catch the train the coffee machine wasn't even out need to get there act together and tell us the right time for breakfast

4/10

Poor

07 Mar 2026

Julia

Carpet nail in room

Partner

6/10

Pleasant

04 Mar 2026

Alan

Rooms were clean the room we had did not have a room and was very hot

Partner

10/10

Exceptional

19 Feb 2026

Lauren

Room was ok, staff were friendly and welcoming ans the hotel is in a great location. My wife said the beds were too hard but i thoughts they were comfy

Partner

2/10

Poor

06 Feb 2026

Thomas

Worn out carpets, uncomfortable bed, poor food, abrupt staff. This hotel needs a change of ownership and management to restore it to the hotel I remember from twenty years ago.

Leisure Family

8/10

Excellent

29 Jan 2026

Jacoby

It was a decent stay. They were slow to provide room service. We had to ask multiple times for them to finally do it. The walls are also pretty thin so keep that in mind. The location was pretty good as well

2/10

Poor

16 Jan 2026

Neil

The staff are still ignorant. No welcome just \"have you got your ID?\".

They staff should be more welcoming and customer focused and not focused on their own needs.

\"have you got your ID?\".

Manners maketh man.

Manners also make for a pleasant hotel stay.

Previously I told the staff about glass in the car park and that given a dustpan and brush i would gladly clean it up. They refused to give me a dustpan and brush and told me that they would clean it up. Which never happened for the duration of my two night stay. A coach had run over a bottle and the resulting broken glass would have been hazardous to anyone foolish enough to park in the hotel car park. I did not mind cleaning up the glass since a punctured tyre would be very annoying to any car driver.

The hotel needs to improve front line customer service.

Manner maketh man (and woman) and do not cost a single extra penny. It is is just attitude.

Partner

10/10

Exceptional

13 Jan 2026

Angel

I’d definitely recommend to other single and couples traveling throughout the UK. The city center and Edinburgh castle is close by.

Leisure Self

10/10

Exceptional

10 Jan 2026

Yida

Safe area, easy parking, easy commute, cool dining and bar area, plus great view. Recommend.

Leisure Self

10/10

Exceptional

10 Jan 2026

Brian

Didn't have breakfast nor did i have a car.

Partner

8/10

Excellent

05 Jan 2026

Susanna

Staff was kind and helpful
Room was clean- no maid service during stay but could go to front desk for more items
Breakfast is buffet and was not kept very hot
Only one or two outlets for charging

Leisure

2/10

Poor

04 Jan 2026

Kanaga

1. There's no communication chennal between reception and room all the time we have to go to the reception if we need anything.
2.There is no heater in the bathroom
3.The bed is making too much noise even sitting also
4.No cabinet in the room
5.The breakfast are very poor the restaurant service is very poor specially that somali lady. She wasn't smiling at any point and she always speaking on the phone and she wasn't responding and showing her face if we ask anything such a irritating behaviour literally unpleasant situation.
I have ever had this kind of experience.

Over all very very poor.

Thank you
Regards
Kanaga

Partner

8/10

Excellent

04 Jan 2026

lisa

Clean more than adequate considering the price, couldn't complain..reception staff lovely, night staff not so much!

Leisure Pet

2/10

Poor

03 Jan 2026

Francis

We are formally complaining that hotel staff wrongly entered our room without confirmation of checkout and removed our personal belongings without consent or attempting to contact us. Our items were handled carelessly, resulting in clean clothes being contaminated with soiled clothing, and sensitive electronics being packed improperly and put at risk of damage. The incident caused significant distress, loss of time, and led them to miss an important appointment in Glasgow. We view this as a serious breach of privacy, trust, and duty of care, and are requesting an immediate full refund for the entire stay along with written confirmation of resolution.

2/10

Poor

03 Jan 2026

Brian

Rooms and hotel was dirty, smelled like mold, rooms were like a dungeon. It was a awful hotel. Only thing nice was the very friendly staff. I will never stay there again.

8/10

Excellent

02 Jan 2026

AnnMarie

Nice & clean. Bed was too hard for my liking but for 2 nights it was ok.
Only one roll of loo roll provided but more available at reception. Maybe having a spare roll in the room would have been better.
Lovely view from the room. Uphill walk to the old town which took about 35 minutes.

Friends_and_family Friends

8/10

Excellent

29 Dec 2025

Kevin

The staff were friendly and helpful.

Main hotel was clean and today as was the room.

Parking easy too. Not far from old town.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Michelle

Room was nice and clean and tidy.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

agnes

Yes it was easy 2 park didnt have breakfast

Partner

2/10

Poor

23 Dec 2025

Shiella

The room is not clean, it’s dusty, there are hairs on the bed, the toilet is rusty, the carpet looks dirty. But the staff are really nice they even offered us to changed our room and we acepted it, but we still check out the next day and move into an Airbnb. I have a toddler that is in his exploring stage, I don’t feel like the room is safe for him. Sorry, I don’t recommend this hotel especially if you have a child with you.

Leisure

10/10

Exceptional

22 Dec 2025

Dexter Tiangson

Great place to stay with a dog and car parking available minimal fix charge.

Friends_and_family Family

4/10

Poor

21 Dec 2025

Anthony

Easy check in/check out but my floor was on LG and the floor boards in the room were incredibly loud and bouncy when walking on them.
The bed was very uncomfortable.

Self

6/10

Pleasant

19 Dec 2025

Alexander

The room was basic, but good for the price and location. The hotel has a older feel about it, certainly due an updgrade. I felt the staff attitude could have been better. Upon check-in I asked about parking and was told I could only park for 24 hours from check-in. However, I parked my car and told I could park until check-in and pay upon check-in. I was also told I could pay for an additional 24 hours. However, this was not what I was told upon check-in and had to challenge the host to be able to park for what I had be told I could. Please make your policies clear and consistent!

Business_and_leisure Self

10/10

Exceptional

17 Dec 2025

Morag

Staff helpful ,clean room

Business

6/10

Pleasant

15 Dec 2025

Louise

It was okay thanks

4/10

Poor

15 Dec 2025

Emefa

Right from the moment we entered the room, there was a strong, unpleasant smell that stayed throughout our entire stay. There were also strange stains on the bathroom countertop, which didn’t give a good impression of cleanliness.

The walls were extremely thin — we could hear conversations from people down the corridor and directly outside our room. We could also hear other room doors opening and closing, which made it hard to relax.

The stay was mostly fine, but the noise early in the morning was a big issue. From around 6am, as our room was next to the lifts, we could hear loud clattering and banging, as well as staff talking while cleaning rooms on the floor. There was also a lot of noise from guests entering and leaving with their suitcases.

Overall, the noise levels and cleanliness issues really affected the experience.

Leisure Friends

6/10

Pleasant

14 Dec 2025

Elaine

Receptionist not helpful

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Elaine

Staff were excellent. Room upgrade as lift to our room not working due to mobility problems.
Free disabled parking and excellent value for money in central Edinburgh

Partner

8/10

Excellent

12 Dec 2025

michiel

Actually a lot better then expected. Slightly run down but clean enough

Business