Eliza House

8/10

Excellent

22 Jul 2026

Cindy

Good location and staff was very helpful and friendly.

10/10

Exceptional

23 Jun 2026

Judith

Very good value for money, staff are wonderful, rooms very clean, reception manned 24 hours. Tunnocks wafers left as a welcome for guests! Yes, the decor is rather tired and all needs an upgrade but that would entail a big increase in price. This was my third time staying here and I love it, quirks and all!

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Barbara

I stayed two evenings, once on the front of my trip and again before leaving Edinburgh. The first time, the front desk staff was truly amazing and helpful. It's quiet pretty much and private. My room was spacious and quaintly decorated. If you have to lug a suitcase and don't like stairs, request a ground floor room. The second time staying, the young man and young lady were awesome and helped me with my suitcase up those stairs. When I CKed out early the next morning, a twenty-something couldn't be bothered to lift his eyes from his phone to speak. He never made eye contact as I turned in the key and said thank you. That's typical for that age I suppose but you are on the job so act a bit more professional.

Self

8/10

Excellent

30 May 2026

Barbara

Beautiful location that was close to many things or within walking distance. The staff was very nice and helpful. The room was clean and cute. The bathroom was a bit rundown and could use a face lift and the water pressure not great. But, overall, we enjoyed our stay and would definitely book a room with Eliza House in the future!

Friends

10/10

Exceptional

15 Dec 2025

MR Alastair

Good sized room, close to town, staff friendly.
Hat Tip

Business_and_leisure Self

8/10

Excellent

14 Nov 2025

Audrey

Good location, friendly and helpful staff. Great price. Awesome bathtub!

Partner

8/10

Excellent

07 Nov 2025

Helen

Cosy, clean room which had to everything we needed. Helpful staff. Lots of stairs to keep you fit! Appreciated the complimentary coffee and pastries.

Partner

10/10

Exceptional

01 Oct 2025

Brittany

We really enjoyed the location, just steps from the tram to the airport and so close to everything! The decor was beautiful and the provision of the space heater was greatly appreciated

Leisure Family

4/10

Poor

17 Sep 2025

Drewan

Place needs an upgrade half the lights didn’t work, the tap needed fixing to sink no towel rail

Friends_and_family Family

8/10

Excellent

10 Sep 2025

Patricia

We loved that the location was only a two minute walk from the tram/train station in Haymarket. Staff was kind and room was very clean. Quiet location. Old building so the walk to our room was a bit of a maze but we chuckled about it. Would stay again.

Leisure Partner

10/10

Exceptional

19 Aug 2025

Lois

Wonderful en suite room with super tall ceilings! Maybe 2 minutes to walk to the train and tram stops. Very easy walk to the Castle area!

10/10

Exceptional

28 Jul 2025

Natalie

This is a convenient option for any visits to Edinburgh. The location next to the Haymarket station is perfect -- easily accessible by train and the airport buses. The hotel itself is a cute old building. I never managed to get hot water in my shower, but other than that I loved it.

Leisure Self

10/10

Exceptional

24 Jun 2025

Judith

Great value, slightly quirky hotel

Great value slightly quirky but It's the cheapest hotel in the area. Yes it could do with a lick of paint and bathrooms need an upgrade but it's clean. Best part is the manned reception with friendly helpful staff and real keys - no faffing with cards and codes. This was my 2nd stay, hope to be back again next year

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Joshua

Great place to stay, not too far from the main tourist areas so you can easily walk, parking is expensive but it is everywhere in Edinburgh, the staff were nice and helpful and the rooms are a great size

Leisure Family

8/10

Excellent

13 Jun 2025

Marina

Hotel is in good walkable location. Quiet area. Restaurants close and transportation.

8/10

Excellent

20 May 2025

Robyn

The property is in a great location , we had an issue with our room that was rectified right away . The night person was awesome and friendly he was new and didn’t know the protocol asked us to check with the manager in the morning. She got a little defensive about it . Given the age of the building it is to be expected to have some quirks may I suggest new caulking around the tubs , check the tv reception in the rooms provide an avail channel guide , if you are booking and want to avoid 70 steep steps to your room request a mid level or lower floor to save the legs . Overall we had a pleasant stay .

Leisure Friends

10/10

Exceptional

16 May 2025

Gordon

Lovely Old Fashioned Hotel, Great Location

Lovely old fashioned hotel on a lovely street.
So near to Haymarket station.
It is a great base for whatever you want to do in Edinburgh.
Happy to recommend.

Partner

10/10

Exceptional

29 Apr 2025

Connie

Nice location. Friendly desk staff. Comfortable hotel

Friends_and_family Friends

8/10

Excellent

02 Dec 2024

Kelvin

A nice piece of heritage property that is so convenient for transportation and dining, and walking to Dean Village. Well worth the value compared to other properties around. Getting breakfast thrown in was a pleasant surprise. Wifi was a bit unstable where I was on the top floor and TV could be bigger.

Leisure Self

8/10

Excellent

06 Nov 2024

James

Great hotel, comfortable environment and would come again.

Leisure Partner

10/10

Exceptional

27 Oct 2024

Glen

Room was clean and cute, staff were nice and never any fuss. Nice quiet location with regular and close by trams, trains and buses to anywhere you need to get to in the city.

Leisure Partner

8/10

Excellent

18 Oct 2024

Enjoy Faith

Good location. Comfortable bed and pillows. Quiet rooms. Had some free pastries and hot drinks by the reception. Downside is the weak flushing of the toilet and water can get too hot in the tap and the hot and cold faucet are separate so you cannot mixed them to control the temperature.

Friends_and_family Family

4/10

Poor

10 Sep 2024

John

This property needs a little tender loving care. Serviceable, but needs a lot of work to bring it up to the prices they are charging.

Friends_and_family Family

8/10

Excellent

04 Aug 2024

John

A nice hotel in a building with a lot of character. I liked the retro feel of the bedrooms but can see why other may say it's dated. It does have a lot of stairs and no elevator (as advertised) but this was not an issue for us. Staff were welcoming and helpful throughout our stay. The location is good at about 20mins walk to the Scott monument or Grassmarket.

Leisure Partner

8/10

Excellent

20 Jul 2024

Mary A

Room 21 at the Top of the Stairs

The good: quiet, comfortable, friendly and close to the tram system. I felt safe and comfortable.
They are not kidding about the stairs! There are a lot of them!

Partner

8/10

Excellent

17 Jul 2024

Andrea

Fabulous location about 1.5 miles from Royal Mile. Older building with a lot of character - very \"scottish\".

Leisure Friends

6/10

Pleasant

16 Jul 2024

Nia

Mid

Smells like a nursing home. Seems to be falling apart a bit. The beds were soft and the staff carried our bags to our room because there is no elevator. Overall a nice stay. Shower curtains need to be changed.. moldy. Great location!

Friends_and_family Family

2/10

Poor

13 Jul 2024

pam

Eliza hotel!!!

Like going back to 1970. Cushioned headboard. Bath awful/filthy. Shower, what a hairdresser would use. Shelves on top of shelves, couldn’t reach the windows to open or shut curtains, trim falling off in bathroom. Iron board filthy.couldn’t open the wardrobe door for the bed. 1 bed ok the other just squeaked springs had gone.

Partner

10/10

Exceptional

24 Jun 2024

Verified traveler

Quirky and good value.

Very enjoyable stay, maybe the decor was a bit tired but this was reflected in the reasonable price. Staff were very attentive and kind and I appreciated reception being manned 24 hours. Very good value.

Friends_and_family Friends

8/10

Excellent

17 Jun 2024

Karen

Property is close to haymarket train station, trams, and buses to city centre. Staff are pleasant and friendly.

Leisure Friends

8/10

Excellent

11 Jun 2024

Sally

Spacious room in nice area. Could do with some updating.

Leisure Partner

8/10

Excellent

25 May 2024

Marilyn

Guests should be warned about the 70 stair climb to your room. Restaurants are located nearby. Have to leave your room key if you leave the property.

Leisure Friends

8/10

Excellent

04 May 2024

Brad

Great location.

We loved the location, great access to the downtown area. Staff were very friendly and helpful. The hotel and rooms very clean with nice big towels but the hotel is due for an upgrade. We founds the beds to hard.

Friends_and_family Family

8/10

Excellent

25 Mar 2024

Diana

We loved the convenience of the location steps from Haymarket train station, yet felt safe and had everything we needed within walking distance. Staff were great. Our room was clean, comfortable and huge, and we felt it was good value for our budget. This is a heritage spot so don’t expect perfection in the details, but we loved the price, location, and clean comfy room.

Leisure Partner

8/10

Excellent

26 Jan 2024

Diogo Filipe

Convenient location, large room. Very strong smell of what it seemed to be urine on the corridors

Business

8/10

Excellent

09 Dec 2023

Margaret

Central cosy accommodation

Cosy accommodation. It's an old house so what you see is what you get.
The staff were outstanding.

Friends_and_family Friends

8/10

Excellent

28 Oct 2023

Debra

It was perfect for what we needed, which was a clean place to stay and the tram line was very close. The location was a little ways from old town, but it was walkable or we could take the tram to get closer. There were some good restaurants and bars close by.

Leisure Friends

4/10

Poor

28 Sep 2023

Marlyce

The heater did not work in ours and others that were in our group,rooms. The windows were left open and couldnt shut! The beds were hard as a rock. The showers had no preasure and barely got warm. Window covering in the bathroom was very insufficient.
We received conflicting information about when we would be charged and how we were going to be refunded.
I would not stay here again.

Leisure Friends

8/10

Excellent

15 Sep 2023

David

Eliza House

Enjoyable stay at Eliza House, Edinburgh. Friendly staff, located close to Edinburgh, Haymarket station.

Friends_and_family Family

10/10

Exceptional

13 Sep 2023

Ewan

Loved the place

2/10

Poor

24 Aug 2023

Brett

Stay was terrible the building smelt as soon as the you open the front door but wait when you get in your room is got worse. The rooms smelt of mould it was disgusting.

Friends_and_family Friends

10/10

Exceptional

21 Aug 2023

Morag

For me, and the location is great and staff were fab.
The property is in need of repair or modernisation in a lot of areas (entrance steps and doorway, window frames, ceilings, en-suite)
There is a sever lack of water pressure for the showers on the top floor

Leisure Family

2/10

Poor

10 Aug 2023

Katherine

Vwry smelly.

There was a terrible smell that pervaded the whole building. It was awful. The coffee in the foyer was not drinkable. The sheets had little black marks, could have been dwad bed bugs. The lovely man on the desk took our bags up 3 flights on the first day which was lovely.

Friends_and_family Friends

8/10

Excellent

04 Jul 2023

Isaac

Nice hotel odd key policy

A lovely little guesthouse in a Terrace property a stones throw from haymarket, friendly staff very chatty, one odd thing is you have to drop your key in at reception each time you go out as a \"security\" mesure but it only takes a couple mins on entry and exit. For the price I've stopped in more expensive places that have been lower quality.

Partner

10/10

Exceptional

02 Jun 2023

Theresa

Big comfy room

Good location near Haymarket. We were there for a concert at Murrayfield and this was a good location to get there, we walked it in about 20 minutes. Plenty of pubs, restaurants and shops nearby. Easy to get along to Princess Street. Room was quite big with high ceilings and very comfortable. Plenty of towels supplied and tea & coffee in the room. Staff were very helpful and pleasant. I would definitely recommend this hotel and we would definitely stay here again.

Partner

6/10

Pleasant

01 Jun 2023

Andrew

Good location, & VFM for the basic room for the 1 night we were there.

Friends_and_family Family

6/10

Pleasant

28 May 2023

Claire

The location of this property is brilliant for the close proximity to the tram / train station and a couple of lovely pubs opposite - it’s also within easy walking distance of a local Costcutter and Boots so great for any last minute provisions. The staff were SUPER friendly but the overarching issue was the smell. There is a terrible cat pee smell which greets you once through reception and waking to and from your room was very unpleasant. They are aware of it as there are air fresheners trying to mask the smell which do not help, and whilst it didn’t smell in our room I would probably not stay again for this reason. The heater in our room didn’t work, I almost got burnt when the shower temp suddenly changed mid shower and the decor is very tired. Needs a good clean and a refurb.

10/10

Exceptional

27 May 2023

kelly

Lovely older property with Scottish charm

Huge room with all the amenities needed. Great location, easy access to tram downtown and bus connections for everywhere, including the airport. The staff were very helpful and friendly. I'd definitely stay again.

Self

8/10

Excellent

13 May 2023

Barbara

The room was very spacious with comfortable beds. The one drawback was that there was some mold in the shower. The staff was helpful.

Leisure Family

10/10

Exceptional

17 Apr 2023

Paul

Easy, amenable interactions with staff. Clean room, well serviced. Great location in the city.

Leisure Self

10/10

Exceptional

17 Apr 2023

Jonathan

Great location.

Business Self

8/10

Excellent

17 Mar 2023

Karina

Thanks for the great stay! Easy check in/out and great location

Leisure Family

6/10

Pleasant

27 Feb 2023

keven

Historic building let down by poor maintenance

Stayed at Eliza House on Friday night last week.
Its a 3 storey hotel in a terrace of grand Victorian buildings 2 min from Haymarket railway station.
First impressions not great. Dead/ rotting plants in plastics baskets on floor outside front door. Unpleasant musty smells in foyer, scruffy reception desk/back office.
However bones of the building are good, nice tartan carpets, high ceilings.
My ground floor room was at back, was quiet, view of grassy wasteland.
Very comfy bed within a brass 4 poster frame.
Shower was super powerful.
However the TV not plugged hence a cable search round the back of a curtain. The TV aerial was so frayed I expected sparks when i touched it.
The next morning the TV went on mute and refused to put sound back on.
The bathroom suite was dark brown toilet, cream toilet seat, pink bath and dark brown wash basis all from about 1975.
Room was cold and I tried and failed to get the heater to work.
The bathroom ceiling spot lights were not actually attached to the ceiling so dangled from their electrical power cables.
I slept well and the room was pretty clean.
Good location for pubs/ restaurants.
I gave the continental breakfast a miss.
OK its a cheap place to stay but these basic maintenance issues should be fixed.
With so many cheap clean 3 star chain hotels there is no excuse as a 30 second check on all electrical equipt would have identified the issues.
I advised the reception staff of the faults

Self

10/10

Exceptional

25 Feb 2023

Steffany Rose

Eliza House is very clean and budget friendly. The staffs were nice and approachable.

Leisure Friends

8/10

Excellent

30 Jan 2023

Dennis

No lift

Hotel was good but gor 3 OAPs visiting friends being on anupper floor with no lift was a bit of a problem.
The man on reception helped with our cases but westill had to get ourselves up there.
I will know to ask for roms on ground floor if I go there again.

Friends_and_family Friends

2/10

Poor

31 Oct 2022

Patricia

A very dissappointed couple.

There was a nauseating smell on the staircase outside our room which i can still smell and been home since sun morning. Heater in bedroom was filthy. Furniture all marked. Carpet needing good clean in room. Only 1 lamp at side of bed. Tv was on dressing table at side of bed so we both had soar necks trting to watch it. No ventilation. Old tatty net curtains on windows. Noisy cistern. Renovations goin on all round the hotel. Noisy evry day. Wasnt made aware of this when booked. Ceiling up top of staircase all crumbling. I wonder when this hotel was last inspected. Have stayed in 3 star before . Nothing as bad as this. Well overpriced. Not sure how they have gotten on a holiday accomodation website. The 2 guys that were on reception were pleasant. Didnt compain to them as didnt think they were the owners. Unfortunately couldn't leave as payment was non refundable. Very upset about the whole experience.

Partner

10/10

Exceptional

23 Oct 2022

julie

Lovely friendly hotel, very clean

Lovely, friendly hotel, very clean, comfortable rooms with unique decoration at a reasonable price.Complimentary snack breakfast was a great addition. Very satisfied. Would recommend.

Friends_and_family Family

6/10

Pleasant

16 Oct 2022

Verified traveler

Edinburgh “budget” stay

The hotel is a budget hotel requiring some cosmetic improvement but you do get what you pay for!
There is a unusual smell throughout the entrance noting it’s a very old building avoid if you have allergies there’s a very strong animal smell as you enter the property. Our room didn’t smell too bad! Shower water pressure is great and the temperature is hot. Breakfast is pre packed goodies and a hot drinks machine ideal!

Partner

8/10

Excellent

06 Aug 2022

Catherine

Recommend Eliza House for your stay in Edinburgh

Eliza House is lovely. It’s a short walk from the tram and train and there are plenty of restaurants, pubs and shops in the neighborhood. This was our second time here and we would recommend it to everyone. It is also easily walkable to the Royal Mile and the Castle.

Partner

4/10

Poor

06 Aug 2022

Verified traveler

Dissappointing

Was very dissappointed because of what we paid the standards were not very good. Needing a refurbishment.
Toilet needing a good clean especially the floor.
Bed was clean and comfy the only plus sign.
Staff not very friendly.

Friends_and_family Friends

4/10

Poor

17 Jun 2022

Laura

Smelly, moldy, dirty.
Ripped linens. Dishes in room dirty. Moldy bathroom.

Leisure Family

8/10

Excellent

20 Dec 2021

Gerald

Eliza hotel edinburgh

Found this to be a good hotel as clode to the trams as you can get so easy transfers to city centre Hotel staff good and friendly Room ok clean enough was in room 3 only downside was the shower not much room for moving about Good selection of coffee and breakfast snacks in the morning, will i stay there again certainly will

Partner

10/10

Exceptional

01 Dec 2021

Rebecca

Fabulous Christmas stay.

Such a fabulous find. Very quaint and comfortable. The staff were so pleasant and very friendly. We stayed in room 5 which was a large room, very warm too especially during storm Arwen. Very much looking forward to returning in the new year. The hotel is situated in Haymarket, just a 10/15 min walk to the centre or it is on the tram route if you prefer. Couldn’t recommend highly enough.

Partner

10/10

Exceptional

25 Nov 2021

ursula

Wonderful old world charm , spacious warm room , hot bath tub -just what you are looking for after a windy outing in lovely Edinburgh . Very friendly staff, available 24 hrs

Leisure Family

6/10

Pleasant

22 Nov 2021

Graham

clean comfy bed,very dated but good location, shower wasnt working which wasn't ideal

Partner

6/10

Pleasant

04 Oct 2021

Rafael

This hotel is conveniently located to visit Princes Street and is not too far from Edinburgh castle, but has definitely seeing better days. Everythings seems old and run down. For example, the stairs are covered with a tartan cloth that is tearing up because of so many years of use. When I visited, the reception and the stairs (many stairs, no lift) had an almost unbearable stench of ammonia, from bleach I guess. The room was clean, the beds where confortable, but the shower was very old and did not allow a strong flow of water. I slept well but I am not too sure if I would come back, perhaps only if I couldnt find something else as cheap in the centre of Edinburgh.

Leisure Family

8/10

Excellent

22 Sep 2021

CATHERINE

Lovely Place

Lovely place, well located in a vibrant area with plenty around to do. We especially liked being within walking distance of the train station and many restaurants and pubs.

Partner

8/10

Excellent

16 Aug 2021

Jamie

It was completely fine. We only stayed one night and didn't spend much time there. Absolutely no complaints but it was quite dated inside. Good location and everything was clean and worked

Partner

10/10

Exceptional

13 Aug 2021

Verified traveler

Perfect and friendly service. very clean in the hotel, everything is excellent. recommendable. the only downside is that there is limited parking spaces and fees per hour

Leisure Family_with_children

8/10

Excellent

25 Jul 2021

Michael

The rooms were comfortable and spacious

Friends_and_family Family

4/10

Poor

20 Feb 2020

Verified traveler

Only good for one night... if that!

Lighting didn’t work, wardrobe made a noise when I walked around the room, shower is dated and small, when I first arrived the women on reception didn’t leave her seat to speak, mould in bathroom, decor was enough to put you off. Only good thing was location!

Friends_and_family Family

2/10

Poor

18 Feb 2020

Thomas

would not recommend

my wife and I had to leave and book somewhere else as this so called hotel was bad.we did not get the room that we had booked,it was at the top of 2 large sets of stairs.the paint was scraped and some pf the wallpaper was coming off the walls. we t to speak to a manager but they were not available until Tuesday. we wee offered a different room but could not get the door unlocked. we will definitely not be staying there again. it is not worth the 3 stars that it has been rated. Had to leave and pay out extra to stay in another hotel. Extremely unsatisfied with this hotel ,would not recommend it to anyone

Partner

6/10

Pleasant

12 Feb 2020

Jo

V shabby but good location

Great location near train/tram/Murrayfield/restaurants. Bed was clean and comfy. Staff were pleasant. Huge high ceilings. Tunnocks wafer with the tea/coffee.
Hotel was very shabby - door missing from wardrobe, bath trim held on by duct tape, window frame not attached to wall (we had tonask twice for it to be repaired due tonthe noise of it rattling in the wind. We came back to our room after the first \"repair\" to find our door had been left open. Decor v old (bathroom was avocado and evidence of lots of leaks), room was terracotta - all walls very marked. No central heating. Powepoing hanging off the wall. Tv stopped working.

Partner

8/10

Excellent

10 Feb 2020

David

Good quality hotel

good quality hotel in the Haymarket area of Edinburgh. a Short wal;k to to Murrayfield, good access to the trams and railway station.G

Self

8/10

Excellent

05 Jan 2020

Martin

Nice central guest house. Staff nice also. Would come back again.

Friends_and_family Family

4/10

Poor

04 Jan 2020

Verified traveler

Disappointing accommodation

The hotel and furniture is very old and worn. The heating did not work well, sockets did not function, and one room had to be changed because the smell emanating from the bathroom was awful. The staff were polite but certainly not friendly.

Friends_and_family Family

8/10

Excellent

23 Nov 2019

Robert

Overall a good three nights though tv reception needs upgraded it was much of a problem as I was out most of day and evening

Self

4/10

Poor

23 Sep 2019

Alan

Run down, Unclean.

Hotel was the worst I've stayed in. Run down, dirty carpets in room, rotting old windows, old furniture. No space. More like a hostel than a hotel. So many other hotels in the area. Definitely avoid this one

Partner

2/10

Poor

18 Sep 2019

Mr&MrsChris

The property is extremely run down. Walls are filthy with hand marks everywhere. It is very dated and nothing like the advertised photos on the expedia listing. The smell of the whole building was like stale urine. It was so bad we picked up our luggage and left without telling the reception staff.

Leisure Partner

10/10

Exceptional

03 Sep 2019

Verified traveler

Unique little hotel. Bargain and great location. Best deal in Edinburgh at peak season. Will stay again.

Leisure Partner

6/10

Pleasant

03 Sep 2019

Lauren

Alright with some flaws

The staff were friendly but acted last when it came to overall attentiveness. The room was clean but a little run down. We stayed in July and the windows didn't open and the fan was very weak so we were boiling. Great access to the train station and other transport links but I would stay elsewhere next time as there are better hotels in the area for a better value for money.

Partner

8/10

Excellent

01 Sep 2019

Gwyneth

The location is excellent and we had a large, quiet room. The furniture was a little bit worn, but the room was clean and comfortable and the staff were helpful. We would stay there again.

Friends_and_family Family

6/10

Pleasant

25 Aug 2019

mark

No air con

Partner

6/10

Pleasant

19 Aug 2019

Verified traveler

The hotel itself was exceptionally clean and the staff very friendly and helpful however the hotel is in a serious need of an update and redecorating. Location is great and is a short walk to Princes St

Leisure Partner

10/10

Exceptional

11 Aug 2019

Michele

Quirky

I'd describe this hotel as quirky! Our room was spotlessly clean and the staff were polite, friendly and helpful. It was in a good location to get to the centre of the Fringe easily and when we came back in the evenings we were able to have a drink at the bar. It's a very old building and could do with some updating but I'd recommend it to anyone who doesn't mind staying somewhere unusual

Partner

6/10

Pleasant

30 Jul 2019

Angela

Weekend trip

Location was great, bed was comfy, towels was good & the caramel wafer with the tea/coffee maker was a great touch.
However the hotel looks like it has been unloved for several years. Some small issues could have been overcome by a touch of paint.
The bathroom was scorching hot - we stayed the hottest 2 days of the year!
It really could be a better hotel if given some TLC

Friends_and_family Family

2/10

Poor

22 Jul 2019

Clarice de Fatima

first bedroom door did not open second bedroom, shower boiling water had no cold water I burned every body, horrible bed the mattress fell to the side and for several times I almost fell out of bed

Business

6/10

Pleasant

18 Jul 2019

Paul

Ok but not great.

Good location very near Haymarket station. Room clean enough but VERY tired, run down in terms if decor.
Alright but BASIC.

Partner

6/10

Pleasant

14 Jul 2019

Verified traveler

It was very nice overall just in need off redecorating and updating as its run down..... also No parking near hotel had to find own car park which cost £43 for two days so glad didnt stay all week .....

Leisure Partner

2/10

Poor

09 Jul 2019

Verified traveler

The staff were very \"uninterested \" I had called prior to booking to ensure parking availability and was assured it was plentiful and available ... on arrival I discovered the only parking was by meter at 3.50 ( pounds) per hour and only for 4 hours at a time the other option was a 20 min walk away in a parking lot at 12 pounds per day !! When I questioned the owner she all but called me a liar about my previous call .... also in the booking breakfast was included but I was told there was non as not enough people had requested it ... in the room the bathroom vanity light didn't work and I was handed a bulb to sort it out myself ( which due to an old fitting took me a while to fix) z. The advertised wifi only worked in public areas and the room was not cleaned on our third day as \"someone forgot\" all in all a very disappointing experience and I would def not reccomend the \"Ritz\" to anyone ..especially at the rate they charge !!

Leisure

8/10

Excellent

01 Jul 2019

Hind

Ritz, Edinburgh

Comfortable overnight stay in an area on the outskirts of the main shopping area but has good ways to get around and convenient for public transport etc. Unfortunately there is no lift in the building or a ramp at front of the hotel.

10/10

Exceptional

21 Jun 2019

Patricia L

Great place to stay in Edinburgh

Big, clean, sweetly decorated room. Very friendly, helpful service. Located only a pleasant 20 minute walk from the castle, palace, shops, restaurants and more. We are highly recommending it to all our friends and family.

Family

8/10

Excellent

15 Jun 2019

Verified traveler

The property is very unique in style but such a lovely little place to stay.

Friends_and_family Family

8/10

Excellent

14 Jun 2019

Verified traveler

The hotel is very old fashioned however the key elements in the room such as cleanliness and condition of the bathroom were perfectly acceptable. The service was good and the reception person allowed me to check in early as my schedule changed at the last minute. Given the location and cost this provided good value for money.

4/10

Poor

10 Jun 2019

Verified traveler

Room in poor order, TV not working, general sense of being run down

Friends_and_family Family

8/10

Excellent

09 Jun 2019

Verified traveler

Pretty good!

Staff are great, building is amazing, room was pretty big. Little basic but clean and everything worked just fine. Perfect for a base for exploring the city.

Friends

4/10

Poor

02 Jun 2019

Verified traveler

The pictures didn't represent the room we stayed in. There were stained walls, windows that we could not close.

Friends_and_family Family

10/10

Exceptional

03 Apr 2019

Verified traveler

close to everything easy to get to from airport staff friendly and let us into room early as we arrived on flights early in morning

Leisure Family

6/10

Pleasant

23 Mar 2019

Verified traveler

No draught beer,light didn't work in the bathroom shaving mirror,step into shower was like an assault course.Window draughty,radiator didn't work,but a portable heater had been put in the room.Fan heater in bathroom didn't work.Bed was spotlessly clean and comfortable,For the price paid,I kind of expected a few problems,but overall,for an overnight in the capital just about acceptable.

Leisure Partner

8/10

Excellent

18 Feb 2019

Raquel

I enjoy. Easy check in. Confortable.