Edinburgh Thistle Hotel

United Kingdom , Edinburgh
EDINBURGH, MIDLOTHIAN, Manor Place, 59
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100 reviews shown

10/10

Exceptional

08 Jun 2026

Madeline

Everyone was so kind and helpful! Our room was clean and beautiful!

Friends

6/10

Pleasant

28 May 2026

Brayden

Staff were very helpful, they were able to provide us with a lot of information on the area. There was no parking at the hotel so we had to leave our vehicle at a paid parking lot about 10 minute walk away (closest one) it cost me £80 ($150CAD) which was an unexpected expense.

The breakfast was lacklustre but it’s better than no breakfast which is the norm.

An FYI for those travelling with kids, there is no elevator as it is an old building so be prepared to carry your things. The staff were helpful in that we were able to leave our stroller in the lobby and they helped lug our stuff to the 3rd floor.

Family_with_children

8/10

Excellent

27 May 2026

Alun

We turned up at mid day just to leave our bags there. We were told our room was ready so up we went to a very large bedroom! Very rarely do we get such an early check in so well done to the staff and reception. The hotel is situated in a quiet road about 15 a minute walk into the city. So ideal really. I would recommend this hotel for all the above reasons.

6/10

Pleasant

26 May 2026

Mirja

It’s an old building so I understand it can be difficult to maintain, but it needs a good cleaning, the furniture is shabby and dirty and needs to be replaced. There is no elevator so if walking stairs is an issue at all don’t book here. Staff were friendly and helpful.

Family

10/10

Exceptional

21 May 2026

Anupam

10/10

Exceptional

20 May 2026

Jeffrey

The room was definitely a bit dated but clean and comfortable. Given the age of the property the hotel was great! Definitely would stay again.

10/10

Exceptional

11 May 2026

Mark

Excellent friendly staff

Family

8/10

Excellent

11 May 2026

Rhuel

I had a good stay plus the surrounding area was quite and away from the busy streets.

Self

2/10

Poor

17 Apr 2026

Toyosi

The hotel is old and the amenities are not well maintained.

2/10

Poor

05 Apr 2026

Ahmet Algan

filthy! extremely run down property. it seems they only change sheets and clean nothing else since 5 years!

Partner

2/10

Poor

01 Jan 2026

Federico

Room in the basement, musty smell, dirty and with only one window facing the rubbish. TV not working.. It was more like a furnished cellar than a room. Breakfast was ridicolous.Simply shameful

Leisure Family

4/10

Poor

01 Jan 2026

Sila

Staff were super friendly and answered all of our questions with no problem. However, the bathroom in our room was very dirty. The silicone around the bath was orange which meant that it was quite old and dirty.

We couldn’t really use the shower because of this. Beds had hairs on them right after we checked in which made us think that this place doesn’t have any cleaners.

Location is very nice yes you can walk everywhere but I just wouldn’t stay here again. We really thought it was a waste of money because we paid around £700 for 3 nights and had to stay in a dirty room.

Leisure Family

10/10

Exceptional

05 Dec 2025

Roberta

Room very clean a little dated but this what you expect in a older building you go for the agriculture of the building the cornices the staircases. The staff were amazing all were so helpful and friendly lovely stay

Leisure Partner

4/10

Poor

26 Nov 2025

Kenneth

The room allocated was a basement room smelled damp and like a dungeon. We did change it but the staff situation was not good as we had to find them firs. We shall not return

2/10

Poor

16 Nov 2025

Auhoo

The hotel is full of mold and it looks like the room has been never ventilated also the brakefast was horrible and make us have stomach aches

4/10

Poor

08 Oct 2025

Lisa

The shower room needed a good clean and freshen up. The silicon all needs replaced and the toilet was wobbly

Business Self

8/10

Excellent

01 Oct 2025

Daniel

It’s a nice place but but his best times are over

Leisure Self

2/10

Poor

30 Sep 2025

Richard

The bathroom was terrible - the shower didn't drain - you were standing in dirty water. Caulking was needed everywhere. I know it's a very old building but charging people to stay should result in applying more funds for upkeep.

8/10

Excellent

24 Sep 2025

Elizabeth

The staff were very friendly and helpful. One of the young men even used his phone to order dinner for us! They were helpful with guiding us to restaurants and helping take up our luggage. The only issue that was not great was the stairs and having to go up two flights. Otherwise, the hotel was good.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Brenda

This was a gem in Edinburgh. we had a beautiful suite overlooking the street. The staff was warm and friendly... lots of good tips on visiting in the area.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Jody Ann

I like the proximity to downtown Edinburgh and the castle. Walking everywhere was easy. The staff were friendly and helpful and the hotel was lovely.

Leisure Friends

10/10

Exceptional

07 Sep 2025

Jerry

Parking was a challenge the first night. Had to park on the street. Edinburgh parking is expensive!

Leisure Family

6/10

Pleasant

02 Sep 2025

Mary

Bed was comfortable but everything could definitely use some fresh paint & TLC. Wouldn’t stay there again especially for the $$$
Staff were ok but definitely not what I would call friendly. There was no TP in the bathroom when we got there so we had to go up & ask for it. He brought it but with no apology.

Leisure Partner

4/10

Poor

27 Aug 2025

Verified traveler

Below average

There wasn’t any cold water in the shower so water was scalding hot also when we turned the water on in the sink the water leaked under the toilet! we reported these issues and told they would be addressed but they were not!!!!!!! Bed was comfortable but room was in really bad shape! Front desk check person was super friendly but doesn’t make up for not being able to shower! I’m a budget traveler and I don’t mind an older hotel but this one is in serious need of repairs and a good cleaning! The location was pretty far from any stores or food when I asked the night person where we could get a bite to eat In the area he said he didn’t know!! It was pretty rough good thing we only booked for 2 nights and found another hotel for the rest of our trip

Partner

6/10

Pleasant

26 Aug 2025

Matthew Paul

I stayed for 2 nights. The staff were friendly and accommodating. I did not make use of bar or restaurant due to having other plans. The room was quite small but adequate. It was however rather tired and could have been a little cleaner.

Leisure Self

10/10

Exceptional

26 Aug 2025

William

Got in late and left early. Didn't interact directly with staff, but self check-in was easy, and the room was as described. Good value for that part of town.

Business

10/10

Exceptional

26 Aug 2025

Christopher

Very happy with this hotel.

Manager could not have been more helpful. Quiet and comfortable rooms, at a great location! Excellent find.

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

John

Quaint. Great staff. Especially Andrew

Leisure Partner

8/10

Excellent

25 Jul 2025

Sean

It was great to stay in a beautiful area of Edinburgh close to a tram line and within walking distance of many sights and amenities

Leisure Partner

6/10

Pleasant

12 Jul 2025

Daniel

Parking in the area was rough but arranging parking through the hotel made it easy. Hotel was a little outdated and rooms were sparse, but the staff was incredibly informative and friendly. Good area. Easy walk to the royal mile and very close to dean village.

Leisure Friends

10/10

Exceptional

10 Jul 2025

Satvir

Over all very nice

2/10

Poor

26 Jun 2025

Leah

We arrived at 4:30 pm. Checking was anytime after 3. There was no parking and was told that nearest parking would be at least a 15 min walk. We had luggage and a guest with heart issue. We asked to see the room because the hotel desk area didn’t appear as the photos. The room had no been cleaned and rags and cleaner left in room. Bathroom was dirty. We said we couldn’t stay as this was not acceptable. We contacted Expedia. They contacted the manager who lied and said we never came to the hotel only called. That is not true. He would not refund our money. Very disappointed in both this Hotel and Expedia for not doing the right thing. It is not our fault that room was not cleaned and no parking except maybe at a public lots 15 minute walk away. Why lie? Very very poor business attitude towards their hotel conditions and their guests expectation.

Leisure Family

10/10

Exceptional

23 Jun 2025

Anne

Great hotel with very friendly staff. If I’m ever back in the area, I’d stay there again.

2/10

Poor

09 Jun 2025

William

Avoid Avoid Avoid!!!
This review is a very honest review and only from the reception to our allotted basement room…room 2. The approach to the room is very dated and not very clean. The wallpaper around light switches at the bottom of the stairs was filthy. In the room it became very apparent that the room was not of a standard that we would have expected for the price that we had paid. It was very dirty, with stains on the carpet, the roller blind at the window had a couple of holes in it, there were holes in the wood work around the door and the bed had the drawers removed from the divan and ripped material hanging down. I appreciate that this is an old building but the overall decoration is very very poor. In the bathroom there was a horrible brown stain at the front of the basin and it looked like a chunk of the basin had been broken off and glued back on. The toilet had no fixings and was wobbling around loose. In the shower cubicle the grout in the tiles looked black and mouldy and as with the bedroom, the bathroom was very dirty and of a very poor standard. We actually looked at the possibilities of finding another hotel but on a Friday evening in Edinburgh, that’s an almost impossible task. I approached the chap on reception to express our thoughts within the hour of arrival and he said that he would pass them on to the manager. At no point did anyone try to make any contact with us. It wasn’t until checkout that I spoke with the manager and he was very dismissive.

Leisure Partner

2/10

Poor

04 Jun 2025

Glenn

Extremely unhelpful desk clerk.
Bedwas bunk bed type with springs very noisy.
bed cover was stained.
Bathroom had rust everywhere.
I had a shower & left the hotel.
Told the clerk he & the hotel were a complete waste of my time and money.
Any positive reviews here are quite obviously fake !!!!

Leisure Self

4/10

Poor

30 May 2025

Courtney

Parking was a nightmare, hardly any available and reservation lot was blocks away and hard to locate. No heat in the boilers, electric heater kept falling off the wall. Room was not cleaned, never given fresh coffee cups and had to ask for additional coffee. No shampoo available. Bathroom had big windows, glass was fuzzed but no covers. Windows all nailed shut so felt unsafe in case of fire. Just overall run down with poor service.

Leisure Family

4/10

Poor

30 May 2025

Jacqueline Ann

The hotel was very tired and dirty. There was damp in the bedroom, black mould in the bathroom and tiles coming off the wall. The blind didn’t shut properly and the toilet and sink were loose. I had more photos, but could only submit 8!

Leisure Partner

10/10

Exceptional

08 May 2025

Shirley

Great property. Beautiful hotel. Great service.

Leisure Family

8/10

Excellent

28 Apr 2025

Debbie

Staff are very nice and helpful.

Business Self

8/10

Excellent

07 Dec 2024

John

Lovely staff good location by well work facility in need of a major facelift

Leisure Family

10/10

Exceptional

20 Nov 2024

Jennifer

The staff was excellent. The location was quiet. Areas of interest were a quick cab ride away. I would definitely recommend to any traveller.

Leisure Family

10/10

Exceptional

10 Nov 2024

John

Close to sites

The staff was very helpful.

Self

2/10

Poor

04 Oct 2024

Taranjit

Single bed was tiny set in middle of room. Window wouldnt open and when opened has no stopper and it kept falling and closing and it was hot day. Very uncomfortable stay. Couldn’t sleep all night. Breakfast was terrible. No hot food just cold boiled eggs and cold cheese. Coffee was terrible. Waste of money

6/10

Pleasant

30 Sep 2024

John

Bathroom in Rm. 1 is in need of some work about the tub. Mouldy and ugly

8/10

Excellent

25 Sep 2024

Meaghan

6/10

Pleasant

23 Sep 2024

Elise

The staff was nice the accommodations were three star, maybe less. Our room had a broken down couch-bed they reclaimed as a second bed, there is no way anyone could sleep on it. The beds were also haphazard made.

Business_and_leisure Partner

8/10

Excellent

20 Sep 2024

Brian

This is a historical property. Beautiful iron railings, high ceilings. The staff are very friendly and helpful. Will draw you a map and write directions. No AC, No elevator. But if you want authentic, this is the place.

Leisure

6/10

Pleasant

20 Sep 2024

Shelley

We have just returned from a 2 night stay at the Edinburgh Thistle. The staff Andrew and Neil were really welcoming, helpful, personable and couldn't do enough for us - especially Andrew (what a sweetie)
The property was in a nice location. A 20 minute walk into the shopping district and a 30 minutes walk to the royal mile and historic areas. The property - although very dated had character but unfortunately the bathroom was the most disappointing bit. There was mould all around the grouting - a simple fix. And the bath tub was unusable for a bath as the taps were only useable as a shower. This would have been welcomer after a long day on our feet.
We stayed on the top floor having requested a twin room and there were 78 steps to the top. Which is fine but we wouldn't recommend if you have mobility issues.
We didn't have breakfast there so couldn't comment on that but the coffee was nice.
The Pillows in our room were quite unusable also. One rock hard and huge and the other thin and lank.
Overall we had a lovely stay. I would say that the price we paid did not reflect in the quality of the hotel especially as we didn't have breakfast included but we enjoyed the staff and our time there nonetheless.

Friends_and_family Family

10/10

Exceptional

16 Sep 2024

Geri

This was a beautiful and charming hotel. The front desk guys both morning and evening (sorry forgot your names) were so welcoming and friendly. They both were full of great information about the town along with wonderful recommendations for dinner. We will definitely be visiting again, thank you for everything!

Leisure Family

2/10

Poor

15 Sep 2024

Stephanie

This hotel is in terrible condition. The comforter and chair had stains on them. The shower was also stained with some red stuff, there was also rust in the bathroom, holes in the ceiling, torn carpet, the TV did not work, and there was a log holding the window up. I also killed a big brown spider in room 28. Very awful experience!

Business Self

8/10

Excellent

09 Sep 2024

John

Staff was great. Very friendly and helpful (and each also wore many hats).
Nice breakfast but staff was limited and unable to keep up with replenishment. Room we had was charming, (which also means not very updated). Almost impossible to keep water off the floor during showers.
All in all, we enjoyed our stay, and that was because the staff's efforts.

Leisure Partner

6/10

Pleasant

01 Aug 2024

Carmine

The accommodation wasn’t really up to standard, but the staff were great.

Leisure Self

10/10

Exceptional

21 Jul 2024

Daniel

The facility was clean and the staff were very nice.

Leisure Partner

8/10

Excellent

21 Jul 2024

Lars

Great service, great breakfast, great location, the property and rooms a little run down and could do with a little upkeep - however, would come back next time in town

2/10

Poor

15 Jul 2024

Ian

Do not stay in room 28!

The Hotel room was very poor standard. The furniture was very old, the carpet was thin and the floor very uneven. The bathroom was appalling, the tap in the sink was very loose and laying at an angle. The pressure of the water was so poor it dribbled out. The lack of attention to ensuring the curtains were hung properly or lined so at least you had a decent nights sleep left me feeling I had been ripped off for the price paid.

Partner

2/10

Poor

15 Jul 2024

Ian

Do not stay in room 28!

Partner

8/10

Excellent

08 Jul 2024

Michael

Close to Dean Gardens

The Thistle is a quaint hotel off the main thoroughfare. It is quiet, and building their business up. Staying in a “family” room has a few challenges, but the staff was courteous and kind.

Friends_and_family Family

4/10

Poor

05 Jul 2024

Donna

The hotel was terribly understaffed. Bar wasn’t open first night. Bathroom with no soaps in the dispensers. Thankful I guess they were open.

Leisure Partner

4/10

Poor

26 Jun 2024

Mark

Property was very dated and had a musty smell on all floors. Bed was ok and bedding clean but bathroom fittings all loose, and the shower was a joke - no temperature control (scalding or off) and water pressure was feeble - my nose runs faster in hay fever season. Won’t be staying again

Business

10/10

Exceptional

07 Jun 2024

Mary

Night in Edinburgh

The Thistle hotel was very urban, in a Scottish town house with high ceilings, a spiral stairway and lovely windows. We were received in a very friendly manner. We enjoyed the quiet and bed. The early breakfast was awesome, even hot toast offered, alongside a good spread. 1.5 miles from the train station made it a bit far in the morning to walk and catch an early train. The hotel clerk called a timely cab!

Partner

6/10

Pleasant

29 May 2024

Ann-Marie

The staff were very friendly and helpful which was great. I had a small room which was adequate for a few nights but the bathroom needed attention, cupboards warped with water, rusty shelves and the shower tray didn’t drain properly. Although the bathroom was clean, it looked dirty. Bedroom was clean and cosy. Location was a short walk to the town and public transport.

Leisure Self

8/10

Excellent

27 May 2024

Rebecca

Before arriving I had to adjust my dates and the owner worked with Expedia to work around the cancellation policy, which I appreciated greatly. The area is well placed so you can enjoy the local sites but are far enough removed that it’s quiet.

Leisure Partner

10/10

Exceptional

26 May 2024

Courtney

Loved this property because it has an authentic Scottish vibe. It is an old hotel but well managed and kept clean. The entire staff was so friendly and welcoming. I would definitely stay here again!

Leisure Friends

8/10

Excellent

26 May 2024

Laura

The property is rated as a 3-star hotel. The rooms are basic and could use some updates, and the internet connection is unreliable. Although the hotel staff replaced towels and emptied the trash bins daily, they did not make the beds. The location is convenient, situated just a 10-minute walk from the old city. Overall, the stay was acceptable. Despite the hotel being understaffed, the warm reception and helpful information provided upon arrival were much appreciated.

Leisure Family

4/10

Poor

19 May 2024

Bethany

We did a 3-week trip through Scotland and this was the worst place we stayed. The property is in a nice neighborhood and was once probably a fancy hotel, but it's in desperate need of an update and some TLC. The carpet was worn and the way through in places and I questioned the cleanliness. The staff seemed to be just chilling and made checkin awkward. Be mindful that there's no elevator. We were put in the furthest room on the top floor and had to lug very heavy bags full of collected scotch up the many flights if stairs. The staff did provide assistance which was nice. If you're limited mobility, look elsewhere.

Leisure Partner

8/10

Excellent

17 May 2024

patricia

Good location.

Leisure Self

10/10

Exceptional

12 May 2024

Abraham Thomas

Good service . Clean tidy. Helpful and friendly

10/10

Exceptional

12 May 2024

David Andrew

Would stay there again.

8/10

Excellent

10 May 2024

Melissa

Nice place, but much further out than we anticipated. Added a bit more walking than desired. Good room size and bed for 2. Enjoyed the breakfast /bar area. Stairs. Great price

Partner

10/10

Exceptional

22 Apr 2024

Amanda

Andrew & Sam were the best! Excellent service, very knowledgeable & went out there of their way to help at anytime

8/10

Excellent

16 Apr 2024

Ana

I felt super comfortable and the staff were extraordinary. They went above and beyond making our stay amazing.
Ana Lara

Friends_and_family Friends

10/10

Exceptional

02 Apr 2024

Abdul

Stayed one short night and will do so again.

Business_and_leisure Self

8/10

Excellent

25 Mar 2024

Brigitte

Really cute little hotel. Could use a good repaint and refurbishment but the staff were really accommodating and it was a very safe place to stay

Leisure Partner

8/10

Excellent

12 Mar 2024

Pete

A one night stay, but could not fault it. Room clean and comfortable. Customer service exceptional.

Business Self

4/10

Poor

13 Feb 2024

Martin

Tiny rooms.

Friends_and_family Friends

4/10

Poor

05 Dec 2023

Verified traveler

Good for a quick stay, but very rundown

The staff at this hotel were incredibly friendly, but unfortunately there is no way that this is a three star hotel incredibly rundown with poor heating which is not appreciated in an Edinburgh winter. The location is very nice and easy walk from Haymarket but overall this hotel misses the mark.

Business

6/10

Pleasant

04 Dec 2023

Rodger

Hotel was simply basic since being an old building

Friends_and_family Family

10/10

Exceptional

23 Nov 2023

David

The staff are incredibly helpful and friendly, knowledgeable of the local area. Easily walkable to Princes Street but in a very quiet area this hotel is ideal. The rooms are large and spacious as befits a listed building. We'll definitely be back.

Leisure Partner

10/10

Exceptional

17 Nov 2023

Alexa

If you love historic, Victorian buildings, you will love this one. It is very Sherlock Holmes meets Fawlty Towers. The rooms are high ceilinged with cornices and there is an amazing staircase to get to your room. Great stay despite there being only 6 tv channels, internet going on and off and rooms in need of updating.

8/10

Excellent

02 Nov 2023

chelsea

We stayed for one night, the bed was comfortable and the location is good! Close to all restaurants, shops and grain station. Only downside was all the stairs!

Leisure Partner

8/10

Excellent

23 Oct 2023

Robert

Clean hotel, friendly staff, ideal central location

Partner

6/10

Pleasant

22 Oct 2023

Amy

Great walkable & safe area. Hotel has great character & fairly helpful front desk staff, especially Andrew. Walkable to city center. We had a large queen room on the 3rd floor, w/ nice desk, mirror area outside bathroom, & newer sectional couch. Unfortunately we couldnt get anything on the TV, not even local news. The bed was comfortable, but the carpet was old, stained & needs replacing; the bathroom was in great need of a new caulk job around shower, floor & baseboards as it was discolored & did not appear clean. The large antique wardrobe in bedroom was dusty.

Leisure Partner

8/10

Excellent

27 Sep 2023

Gethin

Nice central location. Very comfortable bed. Professional staff.

Business

10/10

Exceptional

27 Sep 2023

Carrie

Beautiful historic building close to everything in a lovely part of town. Morning staff was extremely pleasant and helpful.

Leisure Partner

4/10

Poor

25 Sep 2023

Verified traveler

Expensive and shabby

A very old and run down shabby hotel. The bathroom had mould, the shower was dirty and choked and the sofa bed was uncomfortable and lumpy. The carpet had numerous stains and had animal hairs on it.

Partner

8/10

Excellent

15 Sep 2023

Ben

I liked the character of the building as it has a clear reverence for its heritage. I think that made the atmosphere very charming. I also had by far the best sleep experience of my trip here. That said, some minor maintenance work could be done (cleaning cobwebs/repainting).

Leisure Self

10/10

Exceptional

13 Sep 2023

melanie

Older hotel with lots of history and personality. Staff was wonderful. Friendly and helpful

Leisure Family

8/10

Excellent

16 Aug 2023

Verified traveler

Enjoyed my stay overall

The hotel is old and I like the historical aspect of it. However, it could use some updating and cleaning. The single room was good for one person. The staff was very friendly and helpful and the breakfast was good. In a great location.

Self

2/10

Poor

14 Aug 2023

Melanie

The location was very convenient and I liked the area. Unfortunately, the property is not maintained. The carpet was worn bare in common areas, tiles in the bathroom were broken, the window wouldn’t open because the ancient mechanisms were broken, the shower door barely moved. The room smelled musty and so we kept the bathroom fan on full time. The mattress seemed really old. The sheets and bedding were clean, but they forgot to provide any towels. When I asked, they gave me some. When they came to clean the room, they didn’t replace our used coffee mugs or give new tea/coffee items. On the other hand, the reception guys were super friendly and quickly responded to any requests for towels or whatever. I cannot recommend this place. I felt the price was high and they had a no-refund, no cancellations policy.

Leisure Family

2/10

Poor

21 Jul 2023

Trevor

The description I read on the Expedia website bore no resemblance to the room I was given - the overall standard of decoration was very poor, all woodwork (thick with dust) requires cleaning, repair and redecoration. The electrics have many problems - the power cable entering the heated towel rail is covered in masking tape and, in my opinion, could be dangerous. Of the 2 bedside wall lights, 1 is hanging loose and 1 is not secure. The plumbing has many problems - the wash basin mixer tap is loose, when moved to the cold position the water is initially slightly warm and it takes a few minutes to feed through cold. The wash basin plug, a much to close and push again to open, does not work at all and remains permanently open. The window roller blind can only be wound-up by holding the mounting rail and turning it by hand - extremely difficult. No shower matt provided. Wall and floor tiles in the shower room have dirty grouting. The carpet by the window has a length completely worn-through.This room, number 27, is on 3rd floor - no lift and only access via 10 flights of stairs. Very poor quality breakfast with very limited choice. Room 27 needs complete renovation - the worst hotel room I have ever had.

Leisure Self

10/10

Exceptional

19 Jul 2023

Mara

The Thistle Hotel was lovely. The staff were charming and helpful and the location was perfect. We plan on staying again.

Partner

8/10

Excellent

15 Jun 2023

Austin

Great location but some of the room appliances were old and needed cleaning. Overall a good place.

Leisure Partner

2/10

Poor

15 Jun 2023

Erika

The property looks nothing like the pictures. There is a mold problem because the entire building smells moldy. We ended up forefitting our stay there. Could not stay for 3 days in an environment that would have made us ill. We do not recommend this hotel at all. There are better options. The young man who attended us was wonderful. But the owner was not.

Leisure

4/10

Poor

17 May 2023

Scott

A elegant Victorian building just a stones throw from the tram line into the heart of Edinburgh and from Haymarket Station - but that’s where the positives stop.

A dark & dingy unwelcoming reception, with a receptionist asking for photo ID and my credit card despite room being fully pre paid & taking a photocopy of them.

Lordy me, where do you start - carpet was worn away from the edges, very limited light from what can be best explained as a yellow-stained light shade that was caked in dust, the roller blind was broken & fell off the filthy window with broken glass.

It honestly looks like a room in a guest house where a depressing 1960s film would have been filmed and not an alleged 3* hotel, you should be absolutely ashamed of charging what you charged for is best described as an abysmal experience.

Business Self

4/10

Poor

15 Apr 2023

James

The facilities in this hotel were sub par. The bathroom was very basic and in dire need of at least a lick of paint. The mattress sagged to one side and I could feel individual springs. The pillows were inexplicably very hard and I actually got neck ache and the television remote only half worked but that was fine because half the channels didn’t have strong enough signal. For £90/night very poor.

Leisure Self

8/10

Excellent

05 Apr 2023

Verified traveler

The guy on reception gave excellent service

Friends_and_family Family

8/10

Excellent

01 Apr 2023

Michael Anthony

Excellent situation for Edinburgh’s West End, the airport bus and Haymarket station. A very friendly welcome set the tone for a very pleasant stay. Some of the fittings were well worn and there was a lack of attention to housekeeping issues. That said, I would return.

Self

2/10

Poor

02 Mar 2023

Mary

Misinformed

The main issue for me was understanding there was a bar and food available and there was not
The hotel was a good bit away from amenities
The toilet wasn’t cleaned and rubbish behind bedroom cabinet.

Self

10/10

Exceptional

01 Mar 2023

Musa

This was the first time visiting Scotland. I went to the hotel past the office hrs. From the moment I walked in to the hotel everything was so cleaned and vintage. I mostly admired the welcoming that the receptionist gave us. We told him that we had just arrived from England and he upgraded us to junior suite. We were shocked that he did this for us. He was so kind, well behaved and understanding. The room was perfect. I am a barrister. I had to work all night and there in the room was a vintage lawyer desk. Perfect for me to do some work. Overall I will go back to the hotel every time I am in Edinburgh.

Business Partner

10/10

Exceptional

18 Oct 2022

Katie

Super friendly staff and handy location

The hotel is really handy for location and about a ten minute walk. Parking is scarce around the streets and expensive so a park and ride might be the better option. Staff are super friendly and helpful. Decor is a little dated but to be honest, we were just using the room to sleep and spent the majority of our time out so it doesn't matter

Partner