Name: Saccharum Resort
Address: Rua da Serra de Água, 1, Arco Da Calheta, 9370-071, PT

Saccharum Resort

Madeira · Portugal

Rua da Serra de Água, 1View location

100 reviews shown

10/10

Exceptional

01 Aug 2026

Laura

We had such an amazing stay. Everything was so clean. The staff was excellent. Perfect location. We just loved everything about it. A beautiful place! ❤️

10/10

Exceptional

23 Jul 2026

Salman

Great stay and a beautiful property.

10/10

Exceptional

21 Jul 2026

Hannah

It was a great resort. Had everything we needed for a nice stay. Was expensive, but totally worth saving up to go! Staff were friendly and helpful, beautiful views

Family

8/10

Excellent

17 Jul 2026

Virendrakumar

The hotel was beautiful, our ocean view room was great and the staff were very kind and helpful. The only downsides are that the hotel is far from Funchal and most other tourist landmarks/hiking trails, which is inconvenient. Also, there are a lot of hidden costs, like the poolside beds, laundry or spa services. Overall it was an amazing stay if you want to relax but if you want to explore the island I’d recommend staying in Funchal.

Family

10/10

Exceptional

14 Jul 2026

Bailey

Beautiful hotel! Definitely would recommend if visiting Madeira

Partner

10/10

Exceptional

11 Jul 2026

Kariel

Spent 5 nights here in early July for our mini-honeymoon and it was incredible. You truly get what you pay for with Saccharum. Incredible rooms, very comfortable beds, brilliant breakfast spread and breathtaking views everywhere you look. 2 pools and a private (ish) beach as well. Town and the marina are very walkable with some other restaurant options that are a lot more affordable than the resort. We opted for a full sea view room and was worth it, but didn't pay for the SPE experience and we felt it was fine without, however I can imagine at peak times in late July and early August it might be worth it for access to the 'exclusive' spaces. But for us we didn't see the value of it, other than spa access perhaps. Overall the resort is a massive place with bars, restaurants, and balconies everywhere you look - we're not usually luxury travelers, and for us this place was amazing and we hope to be back one day.

Partner

10/10

Exceptional

07 Jul 2026

Gary

We enjoyed our time at this beautiful resort which made a great base for exploring the west side of the island. The room, pools, beach area, restaurants and helpful staff combined for a wonderful stay. We split our time on Madeira between Funchal and Calheta which gave us two different, but equally great experiences and allowed us to more easily explore the entire island.

Partner

10/10

Exceptional

29 Jun 2026

Sahil

Lovely stay - great room and lovely hotel setting and location. Wouldn’t hesitate me to recommend.

Partner

10/10

Exceptional

28 Jun 2026

Samuele

Clean room great staff awesome views

Partner

10/10

Exceptional

16 Jun 2026

Shane

Beautiful hotel. The pool on the 8th has a sensational view. Beautiful plats, great beds and super modern, clean.
Only downside for me was service. No service at all but the pool and almost made to feel like you were being troublesome to order a drink. Bar Staff / waiters on 8th floor were pretty nonchalant to be polite. On checking out you are also charged “mandatory tips” when you have to order everything yourself, walk up / down and sometimes told - “we can’t serve you, we’re preparing for dinner service (at 6pm) - pretty poor .

Breakfast is fab, rooms are fab, just the poor service that’s letting the place dow .

Self

6/10

Pleasant

15 Jun 2026

The property was top notch, the staff were not. Slightly indifferent, the property and service did not match.

Partner

10/10

Exceptional

14 Jun 2026

Charlotte

This was one of the most serene places to stay. The views were unreal, and the breakfast was amazing! The service was top tier too. I accidentally left a few things in my room after checkout, they contacted me within an hour and had it delivered to a Savoy location right by my airbnb the next morning. I would happily stay here again!

Friends

8/10

Excellent

14 Jun 2026

Rene

Good

Partner

10/10

Exceptional

21 May 2026

Tawny

Beautiful and perfect 5 star hotel.

Partner

10/10

Exceptional

10 May 2026

Clyde

Beautiful hotel with a quiet peaceful atmosphere.

10/10

Exceptional

02 May 2026

Tatyana

Very comfortable hotel with amazing ocean views, clean, nice beds, excellent service. Breakfast was great, plenty of food to choose from. Decor is modern and fits very nicely with wilderness of Madeira. Strongly recommend for high quality hotel.

Partner

8/10

Excellent

01 May 2026

Maria

Lovely welcome from Patricia when we arrived and she was super helpful during our stay. Pool areas well kept and very comfortable. Breakfast was v good and the lovely Whitney served us who was very charming and efficient.
Only downside was a very obvious’old’ blood stain on my duvet cover which was a surprise that the maids were ok putting in someone’s bed. It got changed but not great.

Friends

6/10

Pleasant

30 Apr 2026

Philip

Likes-location. Calheta is a nice place the hotel is in a prime spot. Facilities very good.
Pools and views at the breakfast are excellent

Dislikes-we are members in the Savoy Signature group. This hotel does not come up to the standards of the Savoy Palace for example.
Why?
For us this seems to be a younger persons resort who may except an inferior standard.
The foyer and corridors are dark and frankly depressing. For a relaxing resort one would expect light and brightness to lift the soul. Trying to negotiate dark stairs or very dark corridors was not nice.
The suite room was not in great shape.
There was staining on the sofa that looked like bodily fluids!
Only one sink in a five star suite room, really?
It no plug so wasted water. Doors and skirting edges looked in poor condition.
Kitchenette fridge was effectively the mini-bar.
Floor surface was lifting on the joins and badly scratched.
The staff. Front desk were great.
The restaurant staff less so. They looked poorly motivated and not trained very well.
Savoy Palace is a world of difference! Staff here are not very proactive or looking out for things. Maitrede not on it I had to chase staff for cups, cutlery and missing items.
Coffee at pool bar and it was cold!
Today, various items at the breakfast buffet had run out (eg scrambled egg). The overworked chef apologised as he wasn’t told and it would take “some time” to do more.
No soya milk or alternatives to dairy
No nuts.
Needs a serious shake up!

Partner

10/10

Exceptional

26 Apr 2026

Kasey

This resort is amazing. The food alone is worth the visit. Beautiful rooms, pools and views. It seems designed more as a couples venue as the shower and toilets are glass walled but at least enough obscuring glass for some privacy. Could make a friends’ trip a bit awkward if you don’t know someone well. But still a brilliant place.

Friends

10/10

Exceptional

23 Apr 2026

Sam

Fantastic resort! Very friendly staff and great for young families with kids.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Tiffany

The rooftop pool offered an amazing view, perfect for relaxing

Self

10/10

Exceptional

05 Apr 2026

Jeremy

Everything about the stay was great.

Partner

10/10

Exceptional

04 Apr 2026

Andrew

Everything was amazing. Favorite part by a mile was the breakfast buffet. It’s a must

Friends

6/10

Pleasant

02 Apr 2026

Chloe

Pools were very cold. Staff were hit and miss, some excellent some not. Had an issue with the room bill which took time to fix and they weren’t very apologetic, not what I would expect from a 5 star hotel. Room was good, could have been cleaner and the spec was cheap. Restaurant was overpriced and extremely slow but the view was amazing. Nice hotel but don’t expect 5 star anything, much more of a 4 star experience.

10/10

Exceptional

29 Mar 2026

Torsten

We came for two days - we stayed five. Is there more to say? The gym? Nice! The spa? Nice. The pool? Nice! I had a burger at the bar on day one. Not the best one. We ate outside at the Italian restaurant nearby for the other days. Highly recommended. The staff at Saccarum was more than helpful and nice. All of them. The beds are comfortable. Very important for me.

Family

10/10

Exceptional

20 Mar 2026

jawlan

Everything was perfect they are amazing people. The breakfast the rooms the workrs it was really perfect thank you guys for making the honeymoon more and more beauty

Partner

10/10

Exceptional

03 Mar 2026

Bernadette Marie

The ocean was visible .we particularly enjoyed the beach cafe.
My only criticism would be lack of privacy due to transclucent glass in shower and toilet plus the the toilet for was a sliding glass panel which was very noisy during the night

Friends

10/10

Exceptional

22 Feb 2026

Robin

Beautiful spot. Really beautifully designed hotel tucked in a corner with lovely views out to the ocean. Amenities were all modern and top quality. The food was fine. Our room was very nice, but the comments about no privacy around the bathroom area are very true. The service was generally very good, with only a few odd exceptions. The spa was also lovely and we not enjoyed our services. Would definitely recommend staying here!

Family_with_children

8/10

Excellent

13 Feb 2026

Daniel

This Hotel is amazing and has great amenities. The beach area is very nice but you do need water shoes as it is all rocks. We stayed in a suite which was quiet and remotely located at the back of the Hotel. it was a bit of a walk and multiple elevators to get to the room. The reason for the 4 star review is because of the room arrangement. All of the rooms have an open plane and there is not a door in the bathroom. There was an opening between the bathroom sink and the bedroom. for a Suite it had no privacy. I absolutely hated this about the room.

Leisure Family

10/10

Exceptional

11 Feb 2026

Sabri

Had a great stay, staff were all lovely, attentive and made our stay a memorable one. Definitely coming back and recommend this Resort.

Leisure

10/10

Exceptional

09 Feb 2026

Frank

Yes

6/10

Pleasant

08 Feb 2026

Erena

Food at this resort is very bad. Not a single bar or restaurant on the property has good food or good service. Considering that this resort is remote the quality of food becomes essential. Cleaning staff and spa services are outstanding. Concierge could be more helpful.

Leisure Family

10/10

Exceptional

30 Jan 2026

Parastou

Saccharum Hotel Resort & Spa is a perfect blend of luxury, calm, and thoughtful design. The ocean views are stunning, the rooms are spacious and beautifully finished, and the infinity pools and spa are incredibly relaxing. Breakfast was excellent, and the service throughout the hotel was warm and attentive. A truly memorable stay — I would absolutely return.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Lauren

Loved! Hotel was amazing! Staff were fantastic. We ate at hotel restaurant on the roof top, and the food was fantastic as well. Highly recommend this hotel!

Leisure Partner

10/10

Exceptional

15 Jan 2026

Hanna

Amazing place to visit!

Leisure Partner

10/10

Exceptional

02 Jan 2026

Jay

Excellent hotel, tons of facilities, great restaurants and amazing staff!

Leisure Partner

8/10

Excellent

22 Dec 2025

kevin

Staff was polite and the ammenities are great!

Leisure Partner

10/10

Exceptional

28 Nov 2025

Omer

Spacious room, very clean, well equipped, nice ocean view, comfortable bed

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Rodrigo

Great experience

10/10

Exceptional

02 Nov 2025

RICHARD

Amazing great hotel and staff is so kindness highly recommended…

Leisure Self

10/10

Exceptional

29 Oct 2025

fernanda

Nice place people are friendly

Leisure Family

8/10

Excellent

25 Oct 2025

Cristhian

Wow, the hotel was absolutely amazing—the food, the common areas, and the service were all top-notch! But, oh no, our car got scratched in the hotel parking lot, and it’s a real bummer. We tried to get help, but it seemed like no one could figure out what to do. They said the cameras weren’t focused on our car, which is a bit frustrating.

Leisure Partner

6/10

Pleasant

16 Oct 2025

Amanda

Could do better.

Check in (which I had already done online) was frosty. We were early so reception said they would take our bags and have them delivered to the room when it was ready at 2pm. Went to the room about 2.30 and no bags. Reception frosty when we asked for our bags. Oh, and then the tussle for a couple of glasses of chilled white wine at their Trapiche restaurant. Sent them back as warm white wine (served in plastic glasses btw, this is supposed to be a great dining experience). Came back with also warm white wine. Sent back again, I said I'd pay for our water but not the wine and wanted to leave. She came back saying it wasn't chilled as was in the plastic glasses and gave us proper glasses, showing us a chilled bottle of wine. Much better (still not super chill). Then when the bill came she tried to charge us 8 EUR a glass not 7 advertised, then said that it was because she had given us a different wine (which we had not asked for and btw only one white wine by the glass). JUST SERVE CHILLED WHITE WINE. Other than that; breakfasts very very good with plenty of choice. Overall the hotel is way too dark. Ocean room fine but not lush, not enough plugs.

Partner

10/10

Exceptional

10 Oct 2025

Peter

Only drawback would be for

10/10

Exceptional

01 Oct 2025

Natalie

A truly beautiful resort in a picturesque location. The resort was clean, the staff were attentive, welcoming and polite. We were in awe every day walking around the beautiful property. Planning our return already...

Partner

8/10

Excellent

30 Sep 2025

Ian Reeves

Fabulous hotel, lovely rooms, vey nice staff.

Leisure Self

10/10

Exceptional

28 Sep 2025

Dzemal

clean, big and comfortable room, spectacular views...

Leisure Partner

10/10

Exceptional

25 Sep 2025

Beautiful hotel. Luxury room, very clean. Pools were great. Breakfast was delicious. And dinner was too. One thing I will say is for the price you pay, the sauna should be included.

Partner

10/10

Exceptional

21 Sep 2025

Esther

Besssst Resort Ever!

The front desk staff were great! Restaurant staff near the pool and the rooftop were not friendly.

Partner

10/10

Exceptional

14 Sep 2025

Trevor

Beautiful scenic property

10/10

Exceptional

08 Sep 2025

Yeslin

For a 5 star resort one would assume things like bathrobes and slippers would be part of the room, and that was missing. Also, limited pool lounge chairs and you have to pay to use the lounge chairs it is not included in your stay. Overall nice resort it is clean, staff is friendly, rooms a cleanyou have the small town within walking distance to enjoy.

10/10

Exceptional

07 Sep 2025

Matthew

Property was clean. Service was great. Enjoyed the roof top pool and beach club.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Ozan

Amazing hotel. Very convenient. Staff were amazing. One of the best hotels we have visited. Definitely will be back to this hotel if we visit Madeira again. Highly recommended overall. Me and my partner is very happy about our stay.

Leisure Partner

10/10

Exceptional

29 Aug 2025

Marlon

The staff was kind enough to accommodate our stay with a beautiful room. Room Number 8 wonderful beauty. Staff was more than friendly and amazing (Segio, Johnny, Jorge, The Ladies in the front desk, all the staff from the facility.) I recommend this location every single time. Thank you for such a lovely experience.

Partner

6/10

Pleasant

11 Aug 2025

Verified traveler

Disappointed Stay

Our stay at the Savoy did not live up to expectations. Given its high rating and 5-star status, we anticipated a seamless, high-class experience, but instead found ourselves constantly being asked to pay extra for basic amenities — €70 per bed to lie by the pool, €35 per person to use the sauna, breakfast not included, and so on.

The food was well below standard: dry, lacking flavour, and served with underwhelming service in the restaurants. The building itself is undeniably beautiful, but overall, the experience felt far from the premium quality we expected from such a renowned hotel. We left feeling disappointed rather than indulged.

Partner

10/10

Exceptional

05 Aug 2025

Nathalie

I stayed at Saccharum Resort & Spa and while the stunning views are an obvious highlight, what really stood out to me was the hotel’s design.

It honours its past as a former sugar cane factory — with original machinery cleverly integrated into the lobby and hallways. Think softened brutalism: raw textures balanced by warm materials, plenty of natural light, and an organic palette that ties everything back to the surrounding mountains. The attention to detail is impressive!!!

Our room was gorgeous — it overlooked the ocean, and with the mountains rising just beside us, we felt perfectly tucked between both. A rare and calming combination.

Even when the hotel was busy, it never felt crowded. There are multiple lounging areas, and we always found a spot to relax. The pools were a highlight — especially the indoor one, which is beautifully designed, heated, and great for cooler days or when you want a break from the sun. The large window looking out at the mountains makes being indoors feel like part of the experience.

The food was varied and healthy, and we appreciated how the hotel clearly communicated when breakfast would be busy — a small but thoughtful detail that made a difference. And if you’re looking for more variety, there are plenty of restaurants nearby.

The staff were consistently courteous, multilingual, and genuinely helpful — from check-in to daily service.

Saccharum strikes a rare balance: thoughtful design, warm hospitality, and a peaceful atmosphere.

Leisure Family

10/10

Exceptional

23 Jul 2025

Ciara

This hotel is really amazing I feel like the pictures don't do it justice the pictures are nice that's why I picked this hotel but staying here was a completely different experience and feeling the staff where great especially the staff in the premium lounge I don't noticed I booked for that package but it's a must you get daily breakfast and a evening snack free drinks and it's expensive it's own deck you get access to the spa which is the most discreet and exclusive spa I've been to that line made our trip magical you the spa is down a huge stair case into a hidden oasis in the middle of the hotel completely amazing I can't say enough the hotel it's self is away from tourist attractions bit we wanted that rent a car be cautious they like to drive very fast just book this hotel you will not regret it , the price is high but the experience is well worth it

Leisure Partner

8/10

Excellent

18 Jul 2025

Breanna

Beautiful resort and property. Room was just as pictured. We loved the location and the beach and beach club across the street.

Only negative I would say is all the fees and automatic tips taken out. I did not like how they added tips on to all meals at the location. So if you tipped yourself they ended up taking additional money for another tip. Very misleading.

Leisure Family

10/10

Exceptional

17 Jul 2025

James

Excellent

Leisure

10/10

Exceptional

07 Jul 2025

Ilham

Absolutely loved our stay

Leisure

6/10

Pleasant

03 Jul 2025

Qusay

The hotel boasts an impressive array of features, including its prime location, favorable weather conditions, elegant design, and geographical advantages. However, I must express my disappointment with its poor management. The bartenders are overburdened, the housekeepers fail to maintain cleanliness on time, and the breakfast buffet lacks timely replenishment. Despite these shortcomings, I would still consider visiting the hotel again.

Leisure Family

10/10

Exceptional

29 Jun 2025

Mark

Good food and sea view room was nice. Lots of options for food and drinks. Wicked frozen Pina colada.

Leisure Partner

8/10

Excellent

29 Jun 2025

Anna

Great location to explore the island. The ocean view room was a great choice and we loved the buffet breakfast. Great hotel overall but I would not necessarily give it 5*. The parking is chargeable. We used the outside parking for €11 per day.

Leisure Partner

4/10

Poor

18 Jun 2025

Silvia

Let’s start with the positive, the resort itself is beautiful and the views unmatched. If you are looking for a more remote location and to mostly stay at the property this place is for you as there are not many restaurants that are walkable and most tours won’t pick up from this location without additional cost. Overall lighting in the resort is dark giving it a bit of a dreary vibe. They call themselves a 5 star resort but definitely don’t give that level of service and try to up charge you at every corner. They have a beautiful pool but charge extra to sit at the loungers by the pool which by the way most of the time are empty. We decided to pay the premium for a chair (35 Euros each) only to find it was broken and the area was filled with cobwebs. Definitely not worth the “upgrade” considering other guests who had not paid utilized the space as well. We brought our concerns to the manager and were told they would look into it but we never heard back. The room layout is perfect for couples but if you are staying with a friend, it offers zero privacy as there is no shower door and you can see into the shower from the bedroom. The restaurants we tried had good drinks but mediocre food. Lastly, you can only exchange your beach/pool towels once per day during a certain time slot. I have been to many resorts and have never heard of such a thing. I don’t know about anyone else but I don’t like to reuse a towel that was wet, I have been sweating on, and has sunscreen all over it.

Leisure Friends

10/10

Exceptional

12 Jun 2025

Treverious

Property was stunning absolutely amazing

Leisure Partner

10/10

Exceptional

10 Jun 2025

Marta

Really unique wellness property. We loved the breakfast and the buffet. Definitely recommend renting a car and booking more time to get full use of the services and activities located at the hotel and beyond. They upgraded us to a room with a private pool which was also amazing. Some of the service was hit and miss from the staff, but overall very pleasant and relaxing stay!

Leisure Partner

10/10

Exceptional

08 Jun 2025

Djordje

Nice hotel with a good service and interesting ideas. We have enjoyed our time at the hotel.

Leisure Partner

10/10

Exceptional

04 Jun 2025

Krishan

Great property, nice views and good food choices.

Leisure

10/10

Exceptional

28 May 2025

Yiran

Room was spacious and clean. Staff are very nice.

Leisure Partner

10/10

Exceptional

28 May 2025

lynda

Some staff over eager to please. It’s overwhelming and too much.

Eco friendliness is poor. No recyclables bins. Much too keen to remove towels from room on rails and replace with fresh. Too many cards and notices on paper in rooms. Lights on at all times and turndown service adds lights on when rooms are empty. Loo rolls wasted by putting unnecessary points on papers which I have to waste as I hate people pawprints on loo rolls we use. Too many individual packages in rooms.

But- we love it! The facilities are second to none it’s clean fresh and the club and its staff are wonderful.

10/10

Exceptional

26 May 2025

Jack

Absolutely beautiful property. We were here celebrating my partner's birthday and they had a bottle of champagne waiting in our room and waived the parking fee. The spa is fantastic, although $35 per person per day just to use the pool and jacuzzi there is a little bit steep.

Leisure Partner

8/10

Excellent

24 May 2025

Martha

I didn’t like that the rooms and halls are too dark. Long walking to get to our room and confusing. There is no shopping places and taxis and shutte from the hotel very expensive, like 80 euro one way to Funchal
I like the views from the hotel and I like the vegetable gardens

Leisure

10/10

Exceptional

23 May 2025

Christian

The location, the views, the foliage and the food and cocktails and rhe decor

10/10

Exceptional

20 May 2025

Darius

Awesome

10/10

Exceptional

15 May 2025

Anthony

Superb Stay

Beautiful property in a tranquil area of the island. Great amenities for total relaxation or enjoying time with friends and family. Definitely recommend the ocean view rooms.

Partner

8/10

Excellent

09 May 2025

Alejandra

The hotel it’s too dark on my opinion. The A/C in my room didn’t work the entire stay, the explanation was that in my floor was two pregnant women that wanted warmer temperatures… so the room wasn’t as comfortable as it could have been if it was cooler. The location is good if you want to explore the mid/ west area of the island.

Leisure

4/10

Poor

06 May 2025

Lavi

Overrated and overpriced hotel. The rooms are not soundproof and in need of maintenance. The shower head had limescale build up meaning it was spraying in all directions making showering a very unpleasant and uncomfortable task. When asking reception shortly after checkin if the room could be swapped with a bathtub room instead of a shower, the answer was “I don’t know” without any kind of follow-up or intention to check. After 3 attempts of finding out if this was possible, we were told only the suites have bathtubs available which suggested the receptionist didn’t know anything about the hotel.
Bathroom seals lacking and cleanliness of the bidet and toilet unit not as expected from a hotel that claims a lot.
The cherry on top of the cake was an ants invasion that we had in the room, and we shortly discovered after check out that these had now reached everywhere inside all our luggage - what a joy!
As most of the hotel facilities come with a hefty additional charge (on top of the already pricey room hire) we were not able to enjoy the “spa resort” this claims to be.
Beware they hold a pretty high credit card payment when checking in which most visitors we checked in alongside pushed back on.
The only upside was that our parking charge was written off at checkout when we discovered other facilities and bar consumption was charged against our room even though we hadn’t used those services.
Overall a disappointing experience and will not return.

Leisure Partner

10/10

Exceptional

24 Apr 2025

Sanjoy

Excellent service and very large, clean and comfortable rooms. We traveled with a baby and they were very helpful, particularly during breakfast

Leisure Family_with_children

10/10

Exceptional

21 Apr 2025

Jayesh

The building was originally a Sugercane factory and the conversion has retained the dark hues and colours making the hotel warm and cosy.

Our booking was for family of 4 and we booked into one of the garden pool suites. The package was b&b and came with an upgrade to the “premium service”. I would say the latter is well worth having as it gives you free access to the underground car park, the spa and an upstairs lounge with great views and where you can have breakfast (from a menu) and drinks and snacks. Really made the stay even better.

The bedroom & attached lounge was large but had some quirky design issues. Eg the shower had no door or the bedroom was open to the basin area. Ok if there are two of you but needed a bit better planning when 4.

This is a great hotel and as it was s not in Funchal (30 min drive) is much more relaxed and a spa.

10/10

Exceptional

20 Apr 2025

Verified traveler

Stunning hotel

The ocean view room was fantastic, perfectly positioned with unobstructed views as far as the eye can see. The hotel and room was very modern with a high end luxury feel. We had dinner at Trapiche on the rooftop, and the food was delicious. Would certainly return

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

Centhujan

Amazing stay - would definitely go back. Very nice room and vibes

Leisure Family_with_children

10/10

Exceptional

18 Apr 2025

Edward Jerome

Outstanding i was so lucky to be at this great hotel!!

Leisure

10/10

Exceptional

06 Apr 2025

RICHARD M DE

Exellent experience would highly recommended

Leisure

10/10

Exceptional

11 Feb 2025

George

Great stay

Had a great stay all the staff were great. We had an upgrade to a suite what was very nice of them.
The location was lovely and allowed easy travel to all places.
Overall would recommend hotel to anyone, I would also gladly return to this hotel.

Partner

10/10

Exceptional

28 Jan 2025

Souabeh H

The ambience was very nice very quiet very peaceful a chic five star hotel with a fantastic ocean view. money well spent.

Leisure Partner

8/10

Excellent

23 Jan 2025

Daniel

Views and amenities

Leisure Partner

10/10

Exceptional

15 Jan 2025

Ayana

LOVED my stay here. Will definitely go back

Leisure Partner

10/10

Exceptional

07 Jan 2025

samir

Excellent place to relax

Leisure Family

10/10

Exceptional

30 Dec 2024

Elena

We spent a wonderful week in the Saccharum Resort and would definitely come back as we really liked the hotel.

Leisure Family

10/10

Exceptional

30 Dec 2024

Edinaldo

This place is amaze, My regret was having only stayed for five days. I will gonna come back

Leisure Family

10/10

Exceptional

27 Dec 2024

Archana Aravindan Bhaskara

Staffs are great , helpful , good location even if you visit solo, town is walkable

10/10

Exceptional

25 Dec 2024

Georgee Ambarayil

Excellent

10/10

Exceptional

01 Dec 2024

Katy

Stunning spa hotel

Our hotel was simply amazing! The view from our balcony was stunning and enjoying the sunset from the hotel is really special. We loved the spa and the staff there are wonderful. Also a shout out for the yoga teacher, it was a treat to do yoga outside under the sun looking out to sea.

Partner

8/10

Excellent

21 Nov 2024

Alethea

All of pools were quite cold-- I was sold on this property because it said it had a hot tub. The hot tub was located in the spa area and only accessible for an extra $35/day. Other than that, the property is absolutely stunning and one of a kind. Rooms were very comfortable and modern. Excellent service.

Leisure Partner

10/10

Exceptional

05 Nov 2024

Helen

We had a pool suite for a family of 4, and the room was enormous and so luxurious. The bed was very comfortable, and my children said that the sofa bed was too. We absolutely loved the pool on the balcony.
Breakfast was very busy, and an amazing number of guests somehow manage to drop food on the floor. The staff were quick to clean it up and replenish the food. We had buffet dinner once and that was really nice. There was a good selection of food that was constantly topped up.
The pools were excellent, but it was slightly annoying that other guests hogged the sunbeds by placing towels on them early in the day but didn't go there until later.

Friends_and_family Family

10/10

Exceptional

25 Oct 2024

David

Awesome spot 👌

Leisure Partner

6/10

Pleasant

24 Oct 2024

Lesley

Sadly last visit

I am sad to write this review as we absolutely loved this hotel a few years ago. Last year there were signs of change and this year very clearly things had changed. Although, we were given the room we requested, so Thankyou😊
Firstly, when we arrived on my way to the room, I saw a mouse running frantically through the dark corridor🐁. I let reception know and their response surprised me. They just said ‘Thankyou for letting us know, we will inform housekeeping’. That was it, we heard no more! My husband followed it up the next day, and we felt they were trying to say I didn’t see it! They explained they have a company come in to control all pests and that the company only came the week before. It was not a good start.
As others have pointed out, the sunbeds around the infinity pool come at a cost! Hence they are nearly always empty, which doesn’t look good.
This is the first time we have not had the premium package. The reason being it has gone up substantially! It does influence the whole feel of the stay. For example, whilst the breakfast was very good, the experience was awful….searching for a table, finding staff to clear it, queuing for omelettes or poached eggs, and the noise level was dreadful.
I could go on, but I will just say, it was a wonderful hotel, but for us, not anymore.

Partner

8/10

Excellent

22 Oct 2024

Maddison

Overall our stay was great, the hotel is absolutely beautiful like the rest of the island. The front desk staff and house keeping were wonderful, the only note I would add is that the servers in the restaurants sometimes seemed less than friendly and at points annoyed with seemingly simple requests. I would recommend staying here but given the price point I would have appreciated a more welcoming environment when dining with them. There are some wonderful restaurants in the area that you can go to as an alternative.

Leisure Partner

10/10

Exceptional

20 Oct 2024

ANTHONY

10/10

Exceptional

11 Oct 2024

david

Exceeded are expectations. Amazing property and staff. Will definitely come again.

Leisure