Name: Park Hall Hotel and Spa
Address: PARK DRIVE, GOLDTHORN PARK, Wolverhampton, WV4 5AJ, GB

6/10

Pleasant

18 Jul 2026

David

Air conditioning didn’t work despite the maintenance manager insisting it did. Italian manager on reception gave me a different room but when I had just arrived tired and hungry I didn’t expect to spend 45 minutes getting it sorted. Disappointing

Self

8/10

Excellent

17 Jul 2026

Barrie

Good value hotel, room was spacious and shower powerful, AC was good, dinner menu is really good but breakfast was limited due to being in a temporary location in the orangery which is a really nice space and great views of the garden.
Generally the building is set up for weekend weddings but ok for a week day stay.
I would defiantly stay here again.

Self

6/10

Pleasant

14 Jul 2026

Reshma

The hotel was a bit dated. However it was clean and breakfast was adequate. The spa/ pool was average but clean.
The staff were not particularly helpful. A request for a late checkout was immediately met with a response £10 extra charge. When I asked for another towel at the pool, to replace the wet towel, this was denied. Small personal extras could have made this stay feel luxurious but instead it felt like a budget stay.

Self

10/10

Exceptional

13 Jul 2026

Pronoy

Amazing AC. Good sized rooms.

Friends

10/10

Exceptional

08 Jul 2026

James

Great staff, clean property with plenty of amenities, lovely garden set up.
Very well priced.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Rinkle

It was an excellent place. It was clean and well-maintained. I would recommend this place to other travellers, especially if you're looking for a comfortable and convenient stay. I had a good experience overall.

Partner

10/10

Exceptional

05 Jul 2026

amrpreet

Very happy with my stay at the hotel, found it easy to book the 2 rooms i needed. Check in was very efficient and fast. Room was nice and spacious air conditioning worked very well in this heat. Breakfast had plenty of choice checkout was very efficient as well.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Manisha

The staff were helpful throughout our stay.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Jason

The room was beautiful and immaculately kept. The facilities are superb - the gym is huge and has everything and then the pool is heated with a sauna and steam room there as well.

Self

6/10

Pleasant

27 Jun 2026

LEE

King size bed which was a double
Air con didn’t work
Water pressure was awful and kept going from hot to cold
Staff seemed to care but this was quickly shattered when I saw them joking about a customer after speaking to them.
The breakfast was ok without any hot vegan options.
Room service trays were left unattended outside rooms.
I booked to try and escape the heat however this ended up only being some what of a success
Pool was warm and uncomfortable to swim in would liked it be cooler I wasn’t the only one to think so.
Ok for one night at a push

Partner

10/10

Exceptional

20 Jun 2026

Amaziah

Everything was good.. I enjoyed my stay.

Self

2/10

Poor

17 Jun 2026

kerry

Spa is a stretch - a grubby pool with a stinky filter is a better description. Greeting by reception made me feel like a nuisance, he really coudlnt be bothered. The menu was not the full menu shown on the website, so lots of options missing, the cocktails are in a tin, but the price would indicate it was freshly made. The kettle didnt work, the water in the shower was cold so overall a real let down.

I did complain at the time and in writing when I returned home, still waiting for a response

Self

2/10

Poor

10 Jun 2026

Starlyn

Terrible experience on both Expedia and the hotel. I booked a room, did the pre-checking online after expedia sends me a messague. When I go to the hotel around 6.30 p.m. the guy at reception casually tells me that they cannot accommodate me because they had an issue with my room. That's it.

On top of that; the person at reception tells me as if it helps that they contacted Expedia at 5p.m. which then when I called Expedia hours later after doing my own arrangements was not True. Horrible communication on both parts.

No apologies, no solutions other than calling Expedia for nothing as they were not even aware of the situation. Then they have the audacity to call me at almost midnight after our call dropped 5 hours earlier.

Self

6/10

Pleasant

10 Jun 2026

Satvinder

I didn’t think it was 4 star hotel, carpet was dirty and walls are scuffed, restaurant was ok, but service wasn’t great. Bathroom is the newest and nice, bed is very comfortable though

Family

4/10

Poor

04 Jun 2026

Monika

This is the third time I've stayed here and honestly every time it gets worse.
The hotel is beautiful and the location convinient. But thats all.... I came down for breakfast at 9am (breakfast is surved until 10am) and there was barely anything left, no joices, no milk couple of slices of bread,no tea bags. And there was a table reserved for 20 people so they knew that they had a lot of people coming for breakfast still. I was sat down for 30 minutes at no point did they bring anything new out. And the quality of the food was not great either...

Business Self

2/10

Poor

22 May 2026

Martin

Hotel grounds and facilities were nice, room was small but comfortable
Had 2 hours sleep due to banging doors, people falling about drunk in corridors all night.
Somebody knocking in my door at 5:30 am looking for somebody.
A wedding party taking over the whole hotel, from 6:30am being very loud.
All in all, it is the worst experience I have had in a hotel.

Partner

4/10

Poor

19 May 2026

niyilola

The hotel looks tired including the decor at the entrance of faded artificial flower garlands and lounge furniture
Cleaners cleaning bathroom surfaces with bathroom towels and wiping glasses and mugs with napkins rather than washing them
Wobbly toilet roll holder and toilet seat

Partner

10/10

Exceptional

17 May 2026

Karl

The hotel was clean and well presented. The beds were comfortable and I liked that there was a mini fridge in the room for someone who has young kids that's great to pop some juice in past the usual tea and coffee. The bathroom was clean and tidy with no broken bits. We had a meal in the evening and that was amazingly nice and didn't break the bank. The staff were all friendly and very helpful and the breakfast was great quality and had a good selection. There was disabled parking right outside the reception which was a great. Only bit that was a downside for us on this trip was the swimming pool is 18+ my 9 year old was a little sad about that.

But the place is clean the staff are great the food was lovely and it was a good chunk cheaper than bland chain hotels which are never as nice or as clean.

Friends_and_family Family

10/10

Exceptional

13 May 2026

Gavin

Very nice for the price

10/10

Exceptional

09 May 2026

John

Lovely rooms with comfortable bed. Nice restaurant and food.

Business

10/10

Exceptional

07 May 2026

Kiran

kind staff

Partner

6/10

Pleasant

07 May 2026

Mick

Shower pressure really poor. When I spoke to them in reception got the normal I’ll get somebody to look at that….. you should no if your facilities work. This wasn’t a one off incident.

Business

10/10

Exceptional

04 May 2026

Diane

Warm friendly staff. Food excellent. Recommended.

Family

2/10

Poor

03 May 2026

Mitul

Really run down. Dirty carpets. Damaged bathrooms. Lime scale on showers. Rooms smelt. Corridors are dirty. Would not recommend

Family_with_children

8/10

Excellent

27 Apr 2026

sadie

Excellant good & the curries in the evening were excellant. Staff very friendly & helpful.

Partner

8/10

Excellent

26 Apr 2026

Stephen

Room was clean and tidy, shower nice and hot, only let down on the room was it felt cold by the windows, ok once curtains drawn.
Breakfast was first rate cooked fresh.
Staff were friendly and helpful

10/10

Exceptional

25 Apr 2026

Osian

Great stay and would recommend to anyone visiting the area.

Partner

4/10

Poor

19 Apr 2026

Keisha

The room was clean but small, particularly as it was for 3 people. Luckily only two of us but still very tight. No water in the room, no room service for the price we paid I would expect more from it! The breakfast was poor and very basic but Very nice hotel grounds and surroundings. No lift which is difficult if you have lots of bags and are on upper floors.

Friends

10/10

Exceptional

19 Apr 2026

Arnold

All good

Friends_and_family Friends

6/10

Pleasant

14 Apr 2026

Monika

This was my second time staying in the hotel and i was disappointed unfortunately...
My room had a weird smell when i arrived regardless of the windows being opened. The bathroom had seen better days, it was worn down and when i ran a bath for myself, I had to empty it and clean it myself as there were pubes(not mine) and other dirt floating in it...
My duvet cover was dirty, it had some dried out fluid on the bottom side.
The breakfast was poorly topped at 8:30 in the morning(still 1.5 hours befor the end of it 11:00) no fried eggs lots of stuff missing and not been topped up.

Self

6/10

Pleasant

06 Apr 2026

Hasneet

The hotel is decent but the staff response time was not good. Breakfast was good here.

The wi-fi was not working at all.

Overall the hotel is okay yo staff at but the service and amenties need upgrading.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Natalie

What a beautiful, opulent hotel !!

Self

4/10

Poor

29 Mar 2026

Danielle

Very noisy, paper thin walls, tired and old

Self

10/10

Exceptional

29 Mar 2026

Naomi

Clean

6/10

Pleasant

29 Mar 2026

claire

We used this hotel for the first time whilst visiting our son at uni.
We were initially very pleased with this hotel and we really enjoyed the Indian food in the restaurant. However, we were not made aware of an event that involved very loud music until midnight. We were also given a room that faced directly onto the disco. When checking in, there was a sign up about the event. I asked if we would hear it from our room and we were told ‘definitely’ so we requested a quieter room. This was not possible.
Best practice would be to inform us ahead so that we could’ve booked somewhere else or reserve the quieter placed rooms for guests not attending the events.
The room was lovely though and once the event finished, the hotel was quiet. Not sure I would stay there again due to the lack of sleep which is such a shame as we really liked the hotel.

Friends_and_family Family

6/10

Pleasant

27 Mar 2026

Monika

The room was clean, spacious and well furnished,and the hotel itself looked luxurious. The staff team were professional and polite.
The prices of the food in the restaurant were a bit too high and the service thwre was slow, but the experience was still good.
I'll definitely stay in the hotel again,and cant wait to use the spa next time.

Self

10/10

Exceptional

24 Mar 2026

Gugu

Great

Partner

10/10

Exceptional

20 Mar 2026

Jade

clean, lovley staff

Friends

6/10

Pleasant

19 Mar 2026

Phil

Staff were good. Parking good. Food average

6/10

Pleasant

19 Mar 2026

Phil

Goid parking, food is decidedly average

6/10

Pleasant

19 Mar 2026

Philip

Was fine. Good parking

10/10

Exceptional

17 Mar 2026

Gail

Great stay, wish I could have stayed longer. Food and staff were great and slept really well.

Gail Freedman.

6/10

Pleasant

15 Mar 2026

Rashpal

Unfortunately not long before our booking we were told a party would be noisy till midnight, then although you make bookings for families i was told the children could not use the pool. The hotel and grounds were beautiful but the room could have been better. The bath was coming away from the front, the curtains were hanging off its hooks and let the light in the morning and the menu for room service was stained. We did enjoy the breakfast which was delicious.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Elijah

Great stay

Self

6/10

Pleasant

13 Mar 2026

John

Have previously emailed with a complaint that we had booked and paid for a superior double room with a king bed which was confirmed by email. Actual bed as confirmed by hotel reception was a standard double as room was not large enough for king size bed plus furniture. I requested your comments re possible refund as we did not receive what we had paid for. I still await your response

10/10

Exceptional

07 Mar 2026

Alan

Facilities fine

10/10

Exceptional

07 Mar 2026

Mercy Netsai

Great hotel and facilities

Family

10/10

Exceptional

07 Mar 2026

MARY

This is a lovely hotel,hot water,big bath and shower,good bed,great staff,good food.
Highly reccomend this place,will be returning.

Partner

10/10

Exceptional

04 Mar 2026

mark

All great

Self

6/10

Pleasant

02 Mar 2026

KAUSTUV

More attention in room cleaning advisable

6/10

Pleasant

02 Mar 2026

Dilip

Rooms are not clean.

10/10

Exceptional

01 Mar 2026

Margaret

Clean room, comfortable bed. Good food and staff were very accommodating and helpful.

Friends_and_family Family

4/10

Poor

01 Mar 2026

Manjit

Blocked sink in bathroom.
Despite completing check in on expedia had to check in again upon arrival after a 4 hour drive.
Despite calling the hotel in advance to ascertain whether the pool was for only 18's and being advised it was available to ALL guests, we were told the pool was for over 18's only on arrival.
Husband did go to the health spa but no one at reception to provide a towel so he didnt use the pool.
We had a family room which a had sofa bed the matress was terrible could feel every spring. Only options to rectify this was to change mattress which was just as bad. Was then provided with 2 duvets instead to use as a topper- which made no real difference.
The air con unit was so noisy we could not use it which meant the room was so hot.
We all had a bad stay.
Breakfast was very reasonably priced, good quality and variety of food.
Restaurant for dinner was expensive but the indian dishes were delicious and large portion sizes.

Family_with_children

10/10

Exceptional

27 Feb 2026

John

Nice staff very helpful , rooms very nice and comfortable and a good gym for a hotel

Self

2/10

Poor

25 Feb 2026

Davinia

No work lift...I came to stay at this hotel with my baby daughter as I had a family function to attend...prior to coming I asked for a ground floor room...only to realise that there were steps to the room and no working lift.

Reception told me to walk outside around the hotel pass a feild to get to the front ..so the event I attended finished late in the evening...did they really expect to walk in the dark and cold secluded side entrance to enter the property... TERRIBLE.

ALSO the fridge in the room was faulty didnt go cold at all...I couldn't keep baby milk cool.

And the phone line in the room didn't work- they said the phone line in that room was faulty. Reception told me to use my own phone call.

Honestly it is not worth the money...and they need to notify people before taking a booking if the lift is out of order. I do not recommend.

Family_with_children

10/10

Exceptional

21 Feb 2026

GRAHAM

good location and value for money

Business

2/10

Poor

13 Feb 2026

Amerpal

where to start - the hotel very poorly maintained and run down.

our original room the shower floor was rusted and had this mouldy smell.. i complained and we were put into another room which also had rust and a moldy smell.. i turned the ac in to get rid of the smell and the ac had a squeaky noise.. the curtains had mold.. it was so bad that we left the room early everyday just to get out.

6/10

Pleasant

12 Feb 2026

Clare

The room had a constant fizzing sound fun the air conditioner, the light at the table flickered constantly, the loo roll holder was loose, the fridge did not refrigerate. The smoke alarm illuminated the room on n off every few seconds throughout the night,.no eye masks on offer to rectify. The rest toom next to pool smelt strongly of body odour.

10/10

Exceptional

02 Feb 2026

James

Fantastic

Friends_and_family Family

8/10

Excellent

27 Jan 2026

Calvin

Polite staff, nice food and breakfast

10/10

Exceptional

26 Jan 2026

Jeff

The entire hotel is really well kept everything is clean and bright they obviously take pride in it and the old building is lovely Staff are all really friendly and make you feel welcome from reception to the spa and bar area

Partner

6/10

Pleasant

26 Jan 2026

Kelly

I’m really surprised that the positive ratings for this hotel. It was a best, average. The room was very dated, like going back in time. The food in the restaurant was okay, however it was ruined by large groups of people vaping in the dining area not caring about those around them. I would’ve thought the managers would’ve stopped it, but they didn’t seem to care.

Business

10/10

Exceptional

22 Jan 2026

Matt

Clean room, friendly staff, good location & very quiet overnight being on the edge of town

Business_and_leisure Partner

8/10

Excellent

18 Jan 2026

Andrew

Staff are extremely friendly and helpful

Friends_and_family Family

2/10

Poor

18 Jan 2026

Piotr

I booked a superior room with king bed but I was located at standard double room. Staff said I’m wrong and it’s same room… but I paid more for bigger room… no water in room.. need ti buy in restaurant 300ml for £3.50

Friends_and_family Friends

10/10

Exceptional

15 Jan 2026

Ryan

Had a great stay, if possible could you send me a VAT invoice to

[email protected]

Thanks

10/10

Exceptional

10 Jan 2026

Paul

Lovely hotel very clean and tidy and staff very friendly

Leisure Self

4/10

Poor

08 Jan 2026

Alan

We were not provided with the room service breakfast which was promised, and our request for a refund in this respect was totally ignored and denied on both the morning in question and in a follow up written request. The hotel was given over 2 weeks to respond and we have not been contacted at all or acknowledged in any way. This was our first stay here and we did anticipate that very many more stays would follow over the next few months, but we shall now stay elsewhere.

Partner

10/10

Exceptional

08 Jan 2026

Teresa

Beautiful room lovely view immaculately clean very friendly staff all very professional will definitely stay again

Leisure Partner

8/10

Excellent

06 Jan 2026

Annina

Quick check on

Business

10/10

Exceptional

26 Dec 2025

Hazel

We stayed for Christmas Eve and Christmas Day. The staff were very obliging to ensure our Christmas lunch went to plan. We were glad there was plenty of space in the room, with a clean and tidy hotel that was nicely decorated.

Leisure Family

10/10

Exceptional

22 Dec 2025

Loraine

Parking was very easy and there are chargers for ev's though we had to register the car on the parking terminal at registration and download the Monta app to start and pay for charging

Leisure Friends

10/10

Exceptional

21 Dec 2025

Les

Firstly we were very pleased to have been upgraded to a family room, which was an amazing gesture. Thank you.
The room was spotless and the bed was very very comfortable we slept like logs. It was lovely to have a bigger room with a sofa and a bath and shower.
So nice to be able to use the Sauna in the Spa in the morning before breakfast.
Imagine our suprise that the two women who were running the restaurant recognised us from a previous visit. Thank you Shana and Katie you were both helpful and a delight.
We will definitely return to the Park Hall Hotel and Spa.
It always feels like a family run hotel who go out their way to make your stay feel at home.

10/10

Exceptional

20 Dec 2025

Tracey

Staff lovey and friendly

Partner

10/10

Exceptional

06 Dec 2025

George

Hidden gem in Wolverhampton!
Stayed for a Christmas party.
Handsome listed building.
Lovely staff, nice atmosphere, comfortable, clean room. Well appointed bathroom. Good and plentiful cooked breakfast.

Leisure Friends

6/10

Pleasant

05 Dec 2025

Jordan

4c outside and No heating in room

10/10

Exceptional

05 Dec 2025

Mounir

Great location, amazing staff and the amenities are perfect

4/10

Poor

05 Dec 2025

Andre

Room is fine but dated. Bed alright but not particularly comfortable
Was warned about there being a party on Saturday night but didnt realise HOW loud it would be and how impossible sleeping would be.
Means to an end of a hotel but wouldn’t stay again

Self

10/10

Exceptional

02 Dec 2025

Sam

Great check-in and a nice place to stay.

10/10

Exceptional

29 Nov 2025

Chris

Great

10/10

Exceptional

29 Nov 2025

David

Clean room, fridge in room a bonus, good size screen tv.The pool was lovely and cal ing ,however the steam room was a vit snelly would of been nice to add so e menthol to it .lovely setting and the Christmas decorations were beautiful

6/10

Pleasant

26 Nov 2025

Tracey

The place was lovely and clean and all staff was friendly.
Food in the restaurant was delicious.
Only thing was the bed was uncomfortable had a dip in the middle of the bed where two singles pushed together one was higher than the other did not have a good nights sleep.

Leisure Partner

8/10

Excellent

25 Nov 2025

Andrew

.

Leisure

10/10

Exceptional

24 Nov 2025

Emma

Lovely clean room, friendly staff and the spa was lovely. Would definitely recommend to anyone staying in Wolverhampton

8/10

Excellent

23 Nov 2025

Jasbinder singh

We didn’t have breakfast. Had to go early

Friends_and_family Family

6/10

Pleasant

20 Nov 2025

Jonas

Phone not working , swimming pool in difference building. Room wasn’t clean, rubbish was everywhere in a room .

Partner

10/10

Exceptional

19 Nov 2025

Maira

We had a lovely time staying at the Park Hall Hotel and Spa in Wolverhampton recently. The rooms were immaculate and had all the necessities required including tea, coffee and biscuits.

The staff were super helpful and went out of their way to accommodate our stay. Brandon and the rest of the team were attentive and approachable. The parking facilities are also great.

Highly recommend Park Hall hotel if you’re ever visiting in our around Wolverhampton area. We would definitely stay here again! Thank you.

Business_and_leisure Family_with_children

10/10

Exceptional

17 Nov 2025

Sheila

The room was lovely & clean & very spacious. The staff were so welcoming, polite & cheerful

Leisure Family

4/10

Poor

16 Nov 2025

Tejinder

My initial room had a damp carpet. I was then given a room one floor above and the shower had a blocked drain so water was draining very slowly and would have flooded the bathroom gad i not stopped halfway through my shower to give it some time to drain! The shower head needed to be propped up against the wall to stay in the holder and shower controls barely turned to change water temperature. The hallways smelt of damp/drains.. Not would i would have expected!

4/10

Poor

16 Nov 2025

Amit

Family rooms....No heating in the bathrooms, the air heater makes you dehydrated. It was freezing in the morning....only good thing was food in the restaurant.

8/10

Excellent

16 Nov 2025

Chem and Gideon

Overall good

8/10

Excellent

15 Nov 2025

Sue

Friendly staff clean room would book again

Leisure Friends

6/10

Pleasant

15 Nov 2025

David

Disappointing when we returned to hotel at midnight, we asked if bar was open. We were told no. A formal event finished around same time and were served drinks. Double standards.

Leisure Friends

8/10

Excellent

11 Nov 2025

Jennifer

Comfortable stay and friendly staff.

Business

6/10

Pleasant

09 Nov 2025

Bob

Superior double room was very compact. Barely room to move around for two people. Could have been cleaner too.

Partner

6/10

Pleasant

08 Nov 2025

Karl

I stay here because of the secure parking and it’s in a quiet area, however the hotel is starting to get tired and some of the rooms really need to be updated

Business

2/10

Poor

08 Nov 2025

Lucas

Room felt neglected. The tv wasn’t working called someone out they came and ‘fixed it’ nothing changed then we got ignored 4 times on the phone and when they finally answered they said they would come and no one showed up for 1:10,mins by that time we were asleep so I didn’t answer the door

8/10

Excellent

08 Nov 2025

Sian

Room was clean although a little tired.

Business

10/10

Exceptional

07 Nov 2025

Adam

Amazing place to stay

Business_and_leisure Self

4/10

Poor

05 Nov 2025

Gemma

I was woken at 03:30. First by people talking outside my room, then more people, then knocking then banging. This went on for around an hour and a half. Nobody answered when I called down to reception. Being a lone female, I didn’t want to come out of my room to check. When leaving, the receptionist told me that someone had locked themselves in the bathroom. So they not have a master key or was breaking the door down absolutely necessary. A courtesy knock or call would have been nice.

Business