Name: Britannia Wolverhampton
Address: Lichfield Street, Wolverhampton, WV1 1DD, GB

2/10

Poor

18 Dec 2021

Andrew

arrived at hotel around 16:45 to check in and was told abruptly by a security guard at the door before i’d even set foot into the building that all the hotel bookings were cancelled because the hotel was housing refugees and i should have received an email telling me of this situation. needless to say i checked all emails immediately and didn’t find anything thus leaving us stranded without accommodations for the night.which meant we had to sit and wait in our car for 2 hours till the show we had come to see started and afterwards had to drive 2 hours back home so a totally disappointing experience and to top it off i ad paid in advance so am currently out of pocket and hoping for a full refund asap

Partner

2/10

Poor

20 Aug 2021

Howard

No room at the Inn.

I arrived at 9pm with my prepaid guaranteed booking to be told the hotel was closed. However, there were people going in & out so I queried it & was then told it was fully booked. I said I had a confirmed paid for booking & was told they had cancelled it. I said I'd received no communication to say that from either the hotel or from Hotels.com but they just said they'd had a big block booking so had cancelled all existing bookings & there were plenty of other hotels in the city. I was offered no help arranging other accommodation & was basically left to walk the streets. Absolutely disgusted.

Self

2/10

Poor

10 Aug 2021

Verified traveler

Don’t book

The room had damp in and was very cold on a night, heating didn’t work and the cleanliness was disgusting there was hair in the bath which wasn’t cleaned properly, toilet wouldn’t flush properly and the room smelt like cigarettes. And also the fire alarm would randomly go off whilst sleeping this would scare me. Worst hotel I have ever been to. I will never book again

Business

6/10

Pleasant

09 Aug 2021

Julie

Was ok window and net curtain needs a very good clean, toilet dont flush very well felt the springs in the mattress tv remote didnt work with the tv and smoke alarm went off about 6.30 waking us up

Friends_and_family Friends

2/10

Poor

02 Aug 2021

Youssef

I was charged twice for the same room and still have not been refunded. The service was slow. Check in took ages. My room wasn’t even ready when I got there. I would never stay in this hotel again

4/10

Poor

02 Aug 2021

Verified traveler

Room very dusty

Leisure Partner

4/10

Poor

01 Aug 2021

David

Ok for the night

Slow check in, tired looking room, grimey looking bathroom, a lot of noise from the corridor. Fire alarm went of for 30 seconds at 5 am, false alarm but never really got back to sleep after that. I have sayed in a lot of Britannia hotels as they are a cheap bed for the night and generally they are old and tired but pretty clean and and efficient . This place was ok but i wouldn't stay again

Business

6/10

Pleasant

29 Jul 2021

Verified traveler

Convenient to all local facilities

Leisure Self

8/10

Excellent

27 Jul 2021

Joy

Very clean

Everything secured by covid friendly packaging, including the door to the room. This made the stay pleasing knowing that hygiene was at its best. Staff interaction is not the best, having stood outside a lift to go to the room after a long day and finding out once it came it doesn't go up but only comes down, doesn't help when there is a staff member behind the reception desk watching as you make the mistake, without notifying you of the issue.

Business

2/10

Poor

21 Jul 2021

simon

The hotel was dirty the receptionist would not help in anyway whatsoever an absolute disgrace & will tell my friends NEVER EVER stay there !!!!

Business

8/10

Excellent

19 Jul 2021

Arnold

Value for money most definitely. More than expected for the price. Not a plush palatial experience but a satisfactory one with a great accomodating desk staff. Unfortunately no on site parking but NCP parking 30secs away and downloading the app was able to park for 21hours for £3.50. Win win😁

Friends_and_family Family

2/10

Poor

11 Jul 2021

Leeann

Well my shower wasn't workin it's smelt of mold in there I had room 116 and had all black dust and dirt all in my bath common from the cellin and I paid 34 pound for nothing it was a Disgrace

Partner

10/10

Exceptional

09 Jun 2021

Verified traveler

Good location, helpful and friendly staff.

Leisure Family

2/10

Poor

09 Jun 2021

Verified traveler

Nothing

Business_and_leisure Friends

4/10

Poor

09 Jun 2021

Dean

I wouldn’t bother unless it’s your last option

I wouldn’t stay here again it’s old it’s dated and needs a huge revamp. Says a lot about the guest experience they give when they give rooms like this even my 70year old self wouldn’t accept that condition

Self

6/10

Pleasant

01 Jun 2021

Bodruddin

Not very happy with the hotel.

Very unfriendly staffs at reception. This damped my spirit whilst stay there. For this reason, I feel it has let me down.

Self

4/10

Poor

31 May 2021

Verified traveler

Not a nice place.

Toilet wouldnt flush, sink was clogged, shower dripped noisily all night. No air conditioning, room was super hot. Terrible location, homeless crazy people right out front of the building. \"Dog friendly\" but no amenities for dogs, and a small grassy area is a 10 minute walk across busy streets. Overall, zero stars, don't stay here. I felt very unsafe and uncomfortable.

Self

8/10

Excellent

22 May 2021

Verified traveler

Fair

Self

10/10

Exceptional

11 Nov 2020

Austin

Nice

It waa a quiet stay.

Business

2/10

Poor

31 Aug 2020

Verified traveler

it was dirtry and dated .The bath was broken. The ceilings where patched up. The didn't seem very secure. I would visit it again

Leisure Self

6/10

Pleasant

03 Aug 2020

winston

Was ok
Tired interior
Desperately needs a refurb

Self

2/10

Poor

12 Jul 2020

Verified traveler

The tv was not working. No internet. The controls to the taps were not good enough. Not enough towels. I can go on and on

Partner

10/10

Exceptional

25 Mar 2020

Oluwole

Good

Business

6/10

Pleasant

24 Mar 2020

Michael

I had booked 2 nights 16 and 17 March.
However I checked out after 1 night due to Corona Virus and Government advice.

Self

6/10

Pleasant

21 Mar 2020

Verified traveler

Room was too cold and bed was uncomfortable

Partner

2/10

Poor

09 Mar 2020

Adam

Nightmare stay

Was keep awake all night by some one banging doors in their room. Nightmare stay wont be stopping here again Place is old and dated need a serious makeover.

Friends_and_family Friends

8/10

Excellent

08 Mar 2020

Verified traveler

great price , friendly staff, quiet room, comfy bed, decor tired but no problems

Leisure Partner

8/10

Excellent

04 Mar 2020

John

For the cheap price it was an ok stay

Business

10/10

Exceptional

27 Jan 2020

Shane T

Overnight

I visited the Grand Theatre in Wolverhampton

Self

4/10

Poor

22 Jan 2020

Verified traveler

Grim

Pretty grim. First room overlooked main busy road & had a disgusting dilapidated bathroom
Second room marginally better but freezing cold. Took refuge in the Wetherspoons opposite to keep warm. Woken at 1 am with noisy blokes moving furniture with loud voices in the next room.
One Hand towel 1 bath towel for 2 people both with dirty marks on them from previous guests. Bedding seemed clean but mattress extremely u comfortable. Tea/coffee on tray is unheard of brand. Won’t be rushing back.

Business

8/10

Excellent

18 Jan 2020

Verified traveler

The hotel was unique - it’s the only time I’ve ever been to a hotel and been told on checking that you’re not allowed to bring your own alcohol or takeaway food on to the premises.

Other than that, it’s a fantastic location in the centre of Wolverhampton and is clean with reasonable WiFi in our (1st Floor) room. Have stayed here in more than one occasion.

Leisure Friends

2/10

Poor

16 Jan 2020

Verified traveler

Central location. But would not stay again, staff were fine but had a really tough job on there hands. Very interesting people staying in the hotel! No way the staff are going to be able to control them should there be a problem.

Business Partner

8/10

Excellent

06 Jan 2020

Verified traveler

Hotel was clean, but very dated. Room overlooking the entrance could use a blackout curtain/blind, as the light from the streetlamps lit up the room, even when the curtains were shut.

Friends_and_family Friends

8/10

Excellent

24 Dec 2019

Verified traveler

Much better view this time, bed a bit soft though

Business

8/10

Excellent

23 Dec 2019

Verified traveler

The property is right in the heart of the city. The only think I didn't like was being told that you could not bring alcohol or food into the hotel. Other than that my stay was good.

Leisure Self

2/10

Poor

22 Dec 2019

Simon

Awful hotel

Worst customer service in the world. Avoid this hotel.

Partner

2/10

Poor

15 Dec 2019

Jack

Disgusting,vile,horrid,brothle,heroin den

This hotel does not deserve my time to write out the worst ever hotel stay me and my girlfriend have ever had, juts to let you guys know until we finally got our heads down it was 4:50am and we swapped rooms 6 time’s

Partner

2/10

Poor

14 Dec 2019

Zonaib

Smell was bad and bed was not comfortable

Partner

10/10

Exceptional

13 Dec 2019

Ahmed Samy

Very good

Nice spot near everything to city center and coach station as well

Self

6/10

Pleasant

09 Dec 2019

Michael

Christmas 19

Could hear street noise
all night ,room was ok apart from damp wall.

Self

4/10

Poor

08 Dec 2019

Verified traveler

Quite possibly the most awful hotel I've ever stayed in and I've stayed in a LOT.

Once you have travelled back in time as you enter the front door and approach reception, you will be met with misery like you've never experienced before after a 18hr journey, you'll be ignored for a while whilst they finish their conversation, then you'll be spoken to like an inconvenience. Once you've checked in you'll be given rules about not eating in your room or bringing in outside food and drink in. Also abuse of staff will not be tolerated, signs are everywhere. Basically it's a get out clause because they will talk to you like an idiot but if you talk back to them like that it won't be tolerated.

WiFi is poor so if you're in wolves on business I wouldn't bother.

No smoking on site but place stinks of cigarettes in hotel bar and hallways.

Room was tired, Springs in mattress, lighting poor, no extractor in bathroom to take steam away.

Bar is basic, only takes cash, but drinks reasonable and bartender was really nice.

Housekeeping were really hardworking and made sure we were topped up with coffee and tea in the room which was lovely.

Overall, would never stay here again. Forget economy I'll pay an extra few pounds a night next time and find somewhere else.

Britannia should be ashamed, embarrassed, that this is allowed. It needs significant investment.

Service and quality is non-existent at this hotel.

Business

2/10

Poor

06 Dec 2019

Verified traveler

It's awful, no room sevice, no good WiFi, it smells bad...

Business Self

4/10

Poor

03 Dec 2019

Janis

Room smelled of pee. New room allocated, pillows too hard, mould in bathroom, room heater not hot so room was cold.

Friends_and_family Friends

8/10

Excellent

30 Nov 2019

Ian

Only problem i had was parking as they dont have a personal car park and i need to factor in £7.50 to the total price of parking in a NCP car park overnight

Business

10/10

Exceptional

23 Nov 2019

May

Room 245

Very good staff and the house keeper very friendly and it a good place to stay in

Partner

2/10

Poor

21 Nov 2019

Riyadul

Dont waste you money!

Never again. Room was so cold i had to go get a water bottle. Bed sheets had stains on them. Windows are old letting in wind. Every 5 minutes all you can hear is police cars. Theres also dust everywhere.

Partner

10/10

Exceptional

19 Nov 2019

steven

Great Value

Very good value for money, friendly staff and easy to get to.

Partner

4/10

Poor

14 Nov 2019

Simon

Brittania stay Wolverhampton

Hotel need a big update, restaurant was closed when I arrived at 7:30pm so had to venture out on a rainy cold night to find somewhere to eat, there was a lot of noise each morning at 4am and also I was surprised there is smoking rooms which the smell permeates the corridors .

The one redeeming elements is the breakfast this was pretty good.

Business

2/10

Poor

11 Nov 2019

Verified traveler

No Rooms !! Pre-paid &Late Check in Request

Arrived at the hotel very late after a long day and awful drive to be told there were no rooms available. We had a pre-paid booking with instructions for Late Check In after 2300.
Receptions sollution - 'here's a hotel number - try them they might have rooms' !!!!!
Very poor customer service at the very least an alternative hotel & transport should have been arranged.
Won't be using this hotel again

Business

4/10

Poor

08 Nov 2019

Verified traveler

Smoking room, however a clean standard should be maintained for rooms and patrons

Business Self

4/10

Poor

27 Oct 2019

Yasmin

Room rather dated very large damp patch on wall Beds comfortable

Friends_and_family Family

4/10

Poor

07 Oct 2019

Tom

Needs updating! Needs a good scrub.

Really grimy and very out dated. Bathrooms seemed dirty too. It’s cheap if you want to have a quick stop when going out but wouldn’t stay here again.

Friends_and_family Friends

6/10

Pleasant

03 Oct 2019

Verified traveler

Noise too much. No internet in room. Couldn’t sleep at night for false alarm twice

Business Self

6/10

Pleasant

27 Sep 2019

Julian

Brittania. Wolverhampton

It did what it needed to do. We'll located for what was wanted. Clean. Bed was fine. Just a dated hotel needing a refurb to public areas, bedrooms and bathrooms. You pay for what you get. Good value for a good night's sleep

Friends

4/10

Poor

25 Sep 2019

Verified traveler

Room smells of cigarette. First room had mould on the wall which was damp and smelly very disappointing but staff accomodated a move. Whole place needs a good clean and freshen up.

Leisure Partner

2/10

Poor

23 Sep 2019

Verified traveler

Everything was horrible, the carpet was hoovered and that's about it.... The rooms are disgusting. Honestly I don't know how they call them selves a 3 star hotel. I am now at work with a full on chesty cough and feeling ill and I'm sure that is down to how rough this hotel actually is, the Batheroom had somone elses room card in it...

This place really needs looking at.... Just rough.

Never recommend and they are selling you a lie saying it's 3 star. This needs a 0 rating.

Leisure Friends

10/10

Exceptional

10 Sep 2019

Shannon

Visiting family

Room was lovely, big enough and quiet. Staff always helpful and friendly, provided with good quality service. Bed was comfortable. Bathroom very clean. Price was spot on. Definitely be back soon. :)

Partner

10/10

Exceptional

09 Sep 2019

Verified traveler

Great location very friendly staff, would highly reccomend to others

2/10

Poor

08 Sep 2019

Verified traveler

Possibly the worst hotel I have ever stayed at. So dated things falling apart. Filthy grouting dirty carpets

Partner

6/10

Pleasant

07 Sep 2019

Verified traveler

Bed was very creaky, the bedsheets had stains on, the rooms smelt like smoke even though they were nonsmoking rooms, I could hear people talking all night, the bathroom wasn't properly cleaned as there was dirt on the walls, pubes in the bath and a beer can behind the sink on the floor. The sink had massive cracks in it, and they could do with plugs near the bed also

Business Self

10/10

Exceptional

04 Sep 2019

Verified traveler

It was easy to check in and the member of staff was pleasant and quick to get me in.

Checking out was the same and with the same person who carried it out

Friends_and_family Family

2/10

Poor

02 Sep 2019

James

Worst service I have ever experienced! Hotel is practically falling apart, with the hotel in such a poor state the least they could do is clean the rooms but apparently that’s too much to ask. Wouldn’t even call this place a hotel.

Self

6/10

Pleasant

01 Sep 2019

Gavin

Can’t really complain as it’s exactly what you expect for the price, but not great overall.

Partner

8/10

Excellent

31 Aug 2019

Verified traveler

Great hotel for a cheap getaway, maybe needs a bit of updating but then wouldn't be as cheap!

Leisure Partner

8/10

Excellent

27 Aug 2019

Verified traveler

Hotel was great and day time staff. Only problem was the night staff which i found very rude and incompetents

Leisure Friends

2/10

Poor

17 Aug 2019

Verified traveler

Nice friendly staff. Always helpful and ready to help.

Business Self

2/10

Poor

14 Aug 2019

Verified traveler

Very poor igiene, the bathroom was incredibly dirty

Friends_and_family Family

6/10

Pleasant

12 Aug 2019

Yinka

My Stay 10/08/2019

Too much noise in the night from the music bars around and from adjoining rooms. Also I don't understand why I wasn't allowed to bring food into the hotel when the restaurant was closed but I actually saw another couple bringing in their take-away food while the receptionist simply looked on. Meanwhile about an hour prior to this I and my son were prevented from bringing in our own food based on hotel policy. It seems one policy for some and another for others. Definitely not coming back to this hotel.

Friends_and_family Family

10/10

Exceptional

09 Aug 2019

Glenn

Enjoyed my stay

Friends_and_family Friends

8/10

Excellent

09 Aug 2019

Verified traveler

The evening meal buffet was excellent, good value and the food tasty. (only available if a bus trip is staying) Special mention to Helen who was very helpful and friendly. I was staying to attend a course and the position was ideal being close to the railway station and the course venue. No negatives. Room clean and tidy, good value for the money.

Business Self

8/10

Excellent

06 Aug 2019

Verified traveler

Great location if travelling to city via train - less than five minutes walk from Wolverhampton train station. Room clean and tidy with standard amenities, and reception staff pleasant and helpful upon check in and check out.

Friends

2/10

Poor

06 Aug 2019

Joanne

Shite

We booked a double room got a room with three single beds guests next door had two children up all night screaming and shouting not a pleasent stay will not be staying there ever again

Partner

4/10

Poor

05 Aug 2019

Sunny

Cheap good location but needs to be renovated.

Very good price and location but the hotel
is very run down and requires a renovation. Place needs a good clean too.

Partner

2/10

Poor

02 Aug 2019

Verified traveler

Don’t like any thing there is dirty floor dirty room small on room

Business Self

8/10

Excellent

31 Jul 2019

Verified traveler

It has a very convenient location in the centre of the city. The shopping areas and transport links are within easy reach of the hotel

Leisure Self

6/10

Pleasant

31 Jul 2019

Verified traveler

The rooms need cleaning a bit better. Over all because of the road works it's a noisy environment.

Leisure Partner

2/10

Poor

28 Jul 2019

Hannah

shut it down!!!

The hotel is unhygienic if you like hairs and stained mattresses and the smell of weed this is the hotel for you. staff are so rude when you complain theirs a man on reception who looks drugged out his face

Partner

8/10

Excellent

22 Jul 2019

Verified traveler

Great stay

Room was very comfortable! Receptionist was quite rude.

Friends_and_family Friends

8/10

Excellent

22 Jul 2019

Verified traveler

Okay ....................................................................................

Friends_and_family Family

10/10

Exceptional

22 Jul 2019

Verified traveler

Staff are welcoming and efficient. Easy access to transportation and city centre shops and restaurants. I enjoyed my visit to wildlife photographer of the Year exhibition in the local gallery.

Friends_and_family Family

8/10

Excellent

17 Jul 2019

john david

2nd chance, alot better

stayed last week, an I was dreading this stay, an this time it was like a different hotel, room was nice, bed was comfy, staff behind reception was helpful. good location for amenities.

2/10

Poor

10 Jul 2019

john david

avoid

bathroom was disappointing, dirty, dated. the bed was like sleeping on the floor, the building its self was also very dated , window ledges where basically like a derelict building. the whole first floor stunk or Weed, the noise from the room above was unbearable, was up until 2.30am, any movement above sounded like the floor was collapsing, could clearly hear the TV the room above, wouldn't stay again, unfortunately I booked in twice for 2 separate business trips before I went, think I'd rather lose my money than stay here again.
disappointed that Hotels.com even advised this hotel.

4/10

Poor

08 Jul 2019

Mohammed

2*

Out of date hotel. The beds are totally a disaster. You cannot fall asleep. Uncomfortable, rooms are tiny. Old fashioned. Dull breakfast. And the service is terrible.

8/10

Excellent

05 Jul 2019

Verified traveler

Was very decent, easy access to town. Clean room, nice poeple

Business_and_leisure Family

10/10

Exceptional

02 Jul 2019

Patrick

We used the hotel to bteak a long journey

Partner

4/10

Poor

01 Jul 2019

Verified traveler

Check the radiators in summer!

Good price for twin room. Accepted that it would be loud as there is a late night venue and in the city centre. We expected this! But roadworks started on the pavement right outside the room at 7 am on the Sunday morning, and the heating was blaring after the hottest day of the year, came on at around 5am. So a very broken nights sleep and no warning that the heating would come on. Mould stain on the wall, and cleanliness of drinking glasses was questionable. You get what you pay for to be fair.

Friends

8/10

Excellent

29 Jun 2019

Verified traveler

It is close to the train station so it was perfect for me.

Business Self

2/10

Poor

26 Jun 2019

Verified traveler

Nasty that please close down and refurbish .
Nothing is clean about that hotel.

Leisure Friends

8/10

Excellent

20 Jun 2019

Verified traveler

The building decoration is aged but that is relevance to the price of our stay. Breakfast facilities ideal.

Friends_and_family Family

2/10

Poor

19 Jun 2019

Verified traveler

Didn’t like anything the place smells and noisy windows .booked nights but I didn’t even use the room for a day

Friends_and_family Family

2/10

Poor

16 Jun 2019

Verified traveler

No toilet tissue in room. No towels. No tea/coffee or milk refilled. I asked if yhe room had been made up and the receptionist was abit cocky with me. I asked for another room and he said there wasnt one. All in all a terrible stay.

Leisure Partner

8/10

Excellent

15 Jun 2019

Verified traveler

The fabric of the building requires serious attention. Still having metal windows in the bathroom with no heat source makes for a very cold environment .

Business Family

6/10

Pleasant

14 Jun 2019

Chris

Was concerned about poor reviews, but hotel was ok, checked us in early so we were able to use the day as we wanted. Did have food advsertised but when we asked it wasn't available , hence needed to rush out and find a restaurant which had free tables which at 6 o'clock on Saturday wasn't easy. Would stay again if back in Wolverhampton for a night, probably not if for any longer but the hotel was ok for what we were looking for

Partner

8/10

Excellent

14 Jun 2019

Verified traveler

Unique Victorian property, but the attempts to repair damages in the rooms was not to standard, cracked tiles, countertops coming away from the walls, sink that had a chunk glued back in place in the bathroom, stains on the carpet, mirror surround falling off, and the bed was only a small double.

Friends_and_family Family

2/10

Poor

11 Jun 2019

Verified traveler

It was near the train station.
Didn’t like all the road works outside
This hotel does not have a luggage store
This hotel is tired looking,dated and shabby

Leisure

2/10

Poor

10 Jun 2019

Verified traveler

Didn't stay in preferred accommodation as got moved to a diffetent city with 1 days notice.

Leisure Friends

2/10

Poor

10 Jun 2019

Steven

Worst hotel

Do not stay in this hotel. I’d rate it as the worst hotel ever in my life and I’m nearly 70 and have stayed at 1000s of hotels in my life. Better off getting a tent and pitching up on the roundabout.

Partner

2/10

Poor

10 Jun 2019

Amanda

In desperate need of refurbishment. Dirty, smelly and very unhygienic. Extortionate price for a very run down hotel blatantly taking advantage of local events

Family

4/10

Poor

10 Jun 2019

Pete

Although booked non smoking room 6 months ago, was told on arrival there was only smoking rooms left, bit disappointed. Bed and linen and towels absolutely clean. Room in need of total refurb.

Partner

2/10

Poor

10 Jun 2019

Verified traveler

nothing you double booked me, cancelled my booking and I couldn't stay there

Leisure Family