Metro Inn Walsall

2/10

Poor

20 Feb 2026

Gillian

Did not stay at the hotel - dreadful place. I do not expect to be charged!
Cancelled online when in the Carpark.
Truly shocking hotel!!!!

Partner

8/10

Excellent

19 Feb 2026

banda

Yes

Family

2/10

Poor

14 Feb 2026

Suresh

The room was on the third floor, lift was not working. We have got heart conditions and could not climb up 3 flight of stairs so we had find another hotel to stay . I would appreciate it if you can refund the amount I paid.

Leisure Partner

2/10

Poor

11 Feb 2026

Yahia

Absolutely Grim. VERY poor heating. Rooms STANK of cigarettes. Hair everywhere. Fridge was dirty. Toilet didn’t flush. No hot water. Carpet was filthy. Completely rundown. Towel rails has rust all over. Just nasty do NOT stay here.

8/10

Excellent

05 Feb 2026

Mike

Room OK adequate for me.

Business Self

6/10

Pleasant

04 Jan 2026

Dominic

Basic, but clean and all we needed to stay for 1 night. Worth the money was cheap.

Partner

2/10

Poor

19 Dec 2025

Sofia

Didn’t have a bar

2/10

Poor

15 Dec 2025

Dawn

hotel was dirty, room was dirty, staff were not helpful, i checked in and then checked out

Leisure Self

6/10

Pleasant

14 Dec 2025

David

The hotel was not what I thought it would be.

6/10

Pleasant

11 Dec 2025

Glyn

Staff are polite, but the hotel room needed renovation. Damaged woodwork, bed was warn and the Shower didn’t work.

10/10

Exceptional

05 Dec 2025

Phillip

Everything at the place was awesome (although the swim up pool could have been a little warmer) . Butler service was first class as was the selection of free alcoholic drinks available in the room mini bar.

Leisure Family

2/10

Poor

02 Dec 2025

Dheeraj

Very bad

2/10

Poor

30 Nov 2025

Sukhpal

Very bad

Leisure Partner

4/10

Poor

29 Nov 2025

Andrew

Apart from the lift not working, my room smelt of Piss. But saying that, the room was spacious, BUT very dated and under whelming. The TV was good, but had to sleep in my long johns. If you have whisky and beer, then the stay is bearable.

Leisure Self

2/10

Poor

21 Nov 2025

MRS PENELOPE H

The staff are nice but the rest was not worth the money the lift did not work
The stairs where not very clean as for the f
room the carpet was stained the window had a draft coming though the heating did not work
The dressing table was all marked on it
The cups where dirty as for the bed you could feel the springs though it the quilt did not fit the bed and the pillows where not very clean

Partner

4/10

Poor

20 Nov 2025

Tony

Cold rooms tired decor, lift looks like its been out of service for ages and in all needs a good overhall

Partner

4/10

Poor

17 Nov 2025

Roy

Check in staff very helpful. Room and whole building very basic. Easy to see why hotel is cheapest in town. If all you need is somewhere to sleep for a night this place is OK.

Leisure Friends

6/10

Pleasant

16 Nov 2025

Alisha

Room fire alarms kept going off, cold even woth heater on, no tv remote. but otherwise room was clean as was the bathroom, provided an iron kettle and fridge with tea and coffee.

Leisure Partner

8/10

Excellent

14 Nov 2025

Roger

Good location and plenty of free parking. Staff pleasant and helpful. Room basic but clean enough.

Leisure Partner

4/10

Poor

13 Nov 2025

gagandeep

atmosphere not good smells very bad.

Leisure Partner

2/10

Poor

10 Nov 2025

Tracey

Metro i didn’t feel safe , the room was very dated and dirty and the fridge did not work.

Business_and_leisure Self

6/10

Pleasant

07 Nov 2025

Emily

The staff were efficient.

There was some work happening during the day so it was very noisy with building work sounds and the carpets in the hall was covered in building dust.

The bed was very soft in the middle

Business

4/10

Poor

06 Nov 2025

Darren

The place needs a complete refurb, otherwise it was clean at least, not ideal for families in its current state

Business Self

2/10

Poor

03 Nov 2025

Harpreet Kaur

Room door lock was brokeb

Partner

10/10

Exceptional

31 Oct 2025

mariusz

for the price paid i(less £50) its ok.worth it.

Business

10/10

Exceptional

31 Oct 2025

Marc

Was greeted by a friendly receptionist. My room was clean and tidy and contained everything I required during my stay. Plenty of space in the car park.

Leisure Self

2/10

Poor

26 Oct 2025

Andrew

Absolute shed

No remote for tv so couldn’t be used, receptionist couldn’t be less interested in anything. Place looked like it was falling apart literally, room was in shocking condition, shower was knackered and held on by duct tape, the only area of efficiency was the regular police vans taking people away in cuffs

Partner

2/10

Poor

22 Oct 2025

Gary

Only thing good was free parking clean sheets and a pub next-door.
The carpet in .my room was rank and smelt of urine.
The hotel is in a dire need of renovation.
The man at reception was surly and no charisma.

Business

8/10

Excellent

21 Oct 2025

Neelam

good service but no discount for regular users

Leisure Partner

10/10

Exceptional

16 Oct 2025

Russell

I phoned to see if i could do a LATE check-in and they organised this without a problem. Room was basic but comfortable. Overslept hahaha

Leisure Self

6/10

Pleasant

15 Oct 2025

Neelam

No lift working

Leisure

8/10

Excellent

10 Oct 2025

Rimple

Good

Partner

4/10

Poor

08 Oct 2025

Owain

While I typically refrain from negative feedback, I feel compelled to address several concerning issues. The accommodations presented as dated, featuring a mattress that significantly impacted ease of use. Furthermore, an unidentified odor was present, and the absence of a toilet roll holder, coupled with the placement of the toilet roll on the floor, raised concerns. The provided Wi-Fi connectivity proved unreliable, failing to connect even to the in-room smart television. The condition of the towels suggested either a total lack of attention to cleanliness or it hadnt been replace since the previous occupants. The car park's pothole and items being left near fire exits further suggested a total disregard for health and safety. Overall, the experience did not meet expected standards.

Business

4/10

Poor

07 Oct 2025

Kevin

Reception staff friendly and sorted out key card that wouldn't work...room poor....

Business

6/10

Pleasant

04 Oct 2025

Gary

Acceptable for the money

4/10

Poor

03 Oct 2025

Shunilaben

Although the sheets and towels were clean and bathroom reasonable the decor and flooring was dirty and decaying windows dirty Only one cup for a twin room Lift not working and room on 3rd floor Whole hotel needs a refurbishment No shampoo conditioner or shower gel even though advertised on website

Leisure Family

6/10

Pleasant

25 Sep 2025

Janette

We did like plenty of parking, warm greeting by check-in staff.
We did like the size of the room and bathroom. We loved having a fridge and long bench table, clean towels on the 2nd morning and bins emptied.
However, the place looks very dilapidated outside, and the bed was very uncomfortable.

Business_and_leisure Partner

10/10

Exceptional

21 Sep 2025

Abdulhai

Comfortable stay. Friendly staff. It was a cold night heater in the room was working.

8/10

Excellent

21 Sep 2025

Nichola

Basic but ok for price

On entering it did smell funny. East check in. Lift not in use. Room was basic but clean. Check out was 10am but paid £10 to extend till 12

Self

2/10

Poor

20 Sep 2025

Michael

I wish i read the reviews before i booked its a really old hotel the lifts didn't work and the room had a strong smell off PISS coming from the stain carpet the council must use it has a half way house to cause there was so many crackheads walking around

Business_and_leisure Partner

2/10

Poor

10 Sep 2025

Daryl

😔

You have to understand that for a price you get a room, I didn’t expect much for fifty quid and only wanted a shower, nap and heading off. It was the sort of place you want flip flops for the shower.

Business

2/10

Poor

05 Sep 2025

Dave

More like a run down hostel

Got to the hotel 3rd floor room lift broken and looked like it had been for a long time the beds looked like they had been slept in.
The walls were covered in some sort of liquid splashes by the bed. The sides were all super dusty. The hoover had not touched the skirting boards in a year. The walls had plaster showing through from gouges. The carpet in the middle of the room had been cut into and replaced but not properly. Wouldn’t stay again especially after having to spend another £20 on bite cream and piraton from the beds

Business

8/10

Excellent

29 Aug 2025

Prince

It absolutely good and refreshing

Partner

6/10

Pleasant

24 Aug 2025

Martin

Old and need refurbishment.

Leisure

2/10

Poor

24 Aug 2025

Mandy

This is the worst hotel I've ever stayed in. The staff were grumpy and rude, the young guy eyes up the girls. The place was dusty and dirty. The lifts don't work. People smoked drugs outside the back and our hallway on the second floor smelt of drugs, gave me a headache and made me feel sick. Staff were rude when we asked for clean cups, we were charged for a fork, a plastic fork which melted and when we asked for another fork, we were huffed at 😡😡 never ever would I stay there again and neither should anyone else especially if you have children as the drugs smell bad around the inside of the hotel

Leisure Family

4/10

Poor

24 Aug 2025

Punit

Upon arriving there were crack heads at the door, one guest picking his skin and wiping it on receptional area.

Girl on reception was polite so bravo to her.

The hotel is not a hotel is a like a hostel, rooms were very dirty, every inch of the mattress was broken lucky was only there for a few hours. Not worth the £40 paid do not book for a good night sleep. Great if your looking for storage if at work

Leisure Self

10/10

Exceptional

24 Aug 2025

Eric

Friendly staff, excelent price.

My brother is disabled and staff went above and beyond to accommodate him. The reception and cleaning staff were very friendly. The room was a little dated but it was spacious and comfortable. The bathroom was an accessible one with walk in shower and plenty of grab rails. The hotel was cry good value at the price. We would use it again if we are in the area. The restaurant next door was good value and offered tasty food, it also had very friendly staff.

6/10

Pleasant

19 Aug 2025

Vasil

Be careful

It is a very old facility 4 floors no working elevator. Single person on the front desk and for everything else. I do apologise but didn’t make any pictures. Only sockets are on the opposite side of the bed which means if you want to charge your phone during the night you should expect to run to your phone on the next morning to stop the alarm. Check the sockets for they in working order , because some of them simply not working and you could realise that your phone is with flat battery 10 min before you need to leave the room on the morning. One good thing is the hostel had a free parking, which is great for all professionals working away from home

Business

2/10

Poor

18 Aug 2025

Ricque

I booked the room online. I got to the hotel and pay for the room. Took the key went in there, the hole room was smelling of wee. Also had a baby with me and suitcase, push air. The lift was not working. I had to go upstairs to the 2 floor . Was horrible plus the heat, the weather.

Leisure

4/10

Poor

17 Aug 2025

shaun

nothink

4/10

Poor

07 Aug 2025

Megan

I liked how close it was to a bus stop and restaurant, but its not very nice cleanliness wise, but its good if you don't really care and just want somewhere cheap to stay

Leisure Partner

8/10

Excellent

05 Aug 2025

Ellen

Good

Leisure Partner

2/10

Poor

04 Aug 2025

Ciaran

Room was disgusting
Was meant to stay for 2 nights but stayed elsewhere for the Saturday night

Self

10/10

Exceptional

03 Aug 2025

john

Thought this hotel was great value for money. Had everything i needed for a good night's sleep. Fridge in the room was a bonus but also coffee making facilities tv, wifi, electricity points were all good. Room and shower room were clean All staff at reception and elsewhere were courteous, knowledge and helpful.
Woukd recommend as a budget hotel at a great price (I onky paid £43 for a Saturday night)

Leisure Self

2/10

Poor

01 Aug 2025

Glory

Poor and unkempt conditions. This needs looking into. Booked 2 nights, spent just 1 night. No hot water, dirty sink, with hair particles, used bath, not cleaned, Poor ventilated room.

Leisure Self

10/10

Exceptional

31 Jul 2025

Michael john

Superb with an excellent Indian restaurant underneath, with a proper mixed bar , locals are very friendly and the food is the best
For the miney i would say well worth it
Well done guy's and keep up the good work
5*****

Business Self

2/10

Poor

28 Jul 2025

Peter

Smell of smoking blowing from outside into the hotel though the open diors the lift wasn't working so hard to climb 3 flight's of stairs with my suitcase. Very noisy during the night

Leisure Partner

8/10

Excellent

06 Jul 2025

Michael

Cheap and cheerful

Building looks a bit shabby but bed was clean and comfortable

Friends_and_family Friends

2/10

Poor

03 Jul 2025

Léa

Do not stay at this property. I found bedbugs in my bed

4/10

Poor

03 Jul 2025

Carol

Arrived 9pm on a light summer evening. Had to walk through men sitting around aimlessly. Check in polite and efficient. Lifts out of order. Room on 3rd floor. Building could do with some love. Room basic but with damaged sides. Plastic chair. Dirty windows. Rundown bathroom. Rusty towel rail. Tea & coffee. Headrest grubby. Bed ok. Linen clean.

Partner

2/10

Poor

01 Jul 2025

Michael

I am disabled, can’t access lift 3 floor, not clear room, look same very old

4/10

Poor

30 Jun 2025

Jahanzeb

We not stay hotel is dirty

2/10

Poor

29 Jun 2025

Narinder

Over priced for a very basic room. Wifi only works if you stand by the door and not further inside so absolutely terrible.

Business Self

6/10

Pleasant

29 Jun 2025

Ghulam

Is ok

Friends

2/10

Poor

28 Jun 2025

Darryl

Lift wasnt working the place was run down had to find some where else to stay

Partner

2/10

Poor

13 Jun 2025

Saira

Wouldn’t recommend

I booked premium room which was not premium at all. Very basic and the rooms looked ancient. I booked for 2 nights, however I checked out early due to my plans changing. I’m disappointed that I did not get a refund for the 2nd night.

Self

2/10

Poor

12 Jun 2025

Eric

Lift not working
Property too old and bad smell in the room

Business_and_leisure Family

2/10

Poor

07 Jun 2025

Verified traveler

This hotel is half hostel got woken by people fighting and police in back car park

Friends_and_family Family

2/10

Poor

06 Jun 2025

David

DO NOT......I REPEAT DO NOT STAY AT THIS HOTEL.
YES...I KNEW IT WAS A BUDGET HOTEL BUT IT IS CLEARLY BEING USED FOR HOUSING ASYLUM SEEKERS AND THE HOMELESS. I HAVE NO ISSUES AT ALL WITH THE OBVIOUS NEEDS OF THESE PEOPLE BUT I DO NOT THINK SOMEWHERE THAT IS OBVIOUSLY A PLACE OF 'REFUGE' SHOULD BE SHARED WITH PEOPLE LOOKING FOR A 'BREAK AWAY'. THE ROOM WAS AWFUL AND CLEARLY FLEA RIDDEN. I WAS BITTEN DURING MY STAY. I SENT A FORMAL COMPLAINT THROUGH INCLUDING PHOTOGRAPHS OF THE BITES OVER A WEEK AGO AND HEARD NOTHING. NOT EVEN AN AN ACKNOWLEDGEMENT OF MY COMPLAINT

Partner

4/10

Poor

01 Jun 2025

Gareth

Very average dated property.low maintenance.fridge didn't keep anything cold.low amount of tea/sugar/coffee supplied.expect you to purchase at reception.laughably expect a deposit for room damage when rooms haven't been upgraded/redone in years by appearance.expect you to vacate room by 10am,pay extra until 12.very poor in relation to metro Inn Falkirk I stayed in.its a very budget motel that served purpose but not very appealing

Leisure Partner

4/10

Poor

01 Jun 2025

Shain

I liked nothing the bed I thought was going to break was never told I had to take I'd been to loads of hotels and never needed id and was refusing me to my room without it in the end I had to offer my bank card details incase I damaged the room it looked like it was already damaged half the lights not work the side table with kettle looked like it had paint spilt all over it not a pleasant stay walked along corridor and stunk of weed never stay there again I know it was £40 pound for deluxe room nothing deluxe about it at all

Leisure Self

2/10

Poor

27 May 2025

Michelle

Disgusting. Thats all there is to say.

Leisure Partner

2/10

Poor

25 May 2025

Jamie

Wouldn’t recommend to anyone

Awful smell all over the hotel - felt very unsafe and unclean

Business

2/10

Poor

24 May 2025

Adam

The room smelt like stale cigarettes dirty sheets and towels stains on walls floor ect

Business_and_leisure Partner

6/10

Pleasant

22 May 2025

Terence

Get what you pay for

A trip to see the grandchildren we decided to sleep in a hotel to make it easier all round, this place was cheap and with good reason, the place needs an overhaul, we didn't get much sleep due to staff talking loudly and some sort of trolley trundling down the hall early hours both nights, staff on desk were nice enough, a one off, wouldn't stay again.

Partner

10/10

Exceptional

17 May 2025

Patrik

It was Good the bath is nice and the bed is so comfortable to sleep :)

Business_and_leisure Friends

2/10

Poor

04 May 2025

Daniel

The place felt dirty and not safe. Very unclean room and everything looked damaged or stained

Leisure Family

2/10

Poor

30 Apr 2025

Sophie

Nothing it was awful will not be returning

Leisure Family

2/10

Poor

27 Apr 2025

Gareth

Disgusting did not stay left to go elsewhere

6/10

Pleasant

27 Apr 2025

Verified traveler

Reception was friendly & efficient. Brought cup & glass to room as there was only 1 of each in double room.
Lift hasn't worked in a long time so had to carry bags up to 3rd floor. Not a problem for us but may be for others.
Room was adequate & clean but mattress was diabolical. Worst I've ever tried to sleep on. A shame as otherwise it would have been ok for the money.

Partner

8/10

Excellent

24 Apr 2025

Inguna

Lieliski.

Business_and_leisure Family

8/10

Excellent

22 Apr 2025

David

Staff are always lovely

6/10

Pleasant

18 Apr 2025

DAVID

Tired but good value

Lift out of service so third-floor room an issue with no offer of help. Room a bit tired and hot water seemed scared of the height, but once it got going the shower was good. Overall, good valve.

Partner

8/10

Excellent

12 Apr 2025

Verified traveler

My stay at metro inn

The TV didn't work, cleanliness was decent, you can hear everything, so trying to sleep was hard, also the mattress you could feel the springs in places, so it was a very pleasant night sleep

2/10

Poor

10 Apr 2025

Paul

It was dirty with a smell of damp and the lift was out of order and despite my being obviously disabled the desk staff didn't tell me this until they took my money. As a result I had to book and pay for another hotel for the night. Avoid!

Leisure Self

2/10

Poor

10 Apr 2025

Gaynor

Worst hotel I have ever been to in my life. Walking to my room it felt like I was walking through a hostel overseas. I have since been informed that this hotel has resident asylum seekers and homeless people. There kids crying past

2/10

Poor

10 Apr 2025

Verified traveler

Not a good experience at all. Hotel had a weird smell and a number of unfriendly people standing around the back entrance. We were scared to walk in so drove round the front to enter.

Partner

10/10

Exceptional

29 Mar 2025

Kevin

Love it. Peaceful

Business Self

10/10

Exceptional

27 Mar 2025

Stephen

Staff especially David really went out his way to make our stay as comfortable as he possibly could .. really polite professional and a real asset to your team

Friends_and_family Family

6/10

Pleasant

27 Mar 2025

Clara

Cigarette smelling everywhere in the property and room

Self

4/10

Poor

19 Mar 2025

Verified traveler

Looks like they have a lot of homeless people being put up there.

Self

6/10

Pleasant

18 Mar 2025

Anish

The lift was out of order so, had to carry my luggage all the way to the third floor on stairs, no hot water in wash basin.

Business Self

2/10

Poor

14 Mar 2025

Lily

The rooms was an absolute disgrace, we had to switch rooms because the first one was dirty (not that the second one was much better) stayed there for one night then got a refund and switched hotel will never try book here again.

Leisure Partner

4/10

Poor

14 Mar 2025

Wendy

The whole property looked very tired and in need of renovation. The lift was out of order and we had to use the stairs, in spite of myself being restricted in movements following surgery; although the lady on the desk did change us from third floor to second in light of this.There was evidence that the hotel is used as a hostel, with domestic fridges in rooms and signs directing occupants of times when kitchen access would be available. There was also lots of information posted to identify community support for clothing and hot meals.
The rooms were clean, but very tired. In the room we used, the mattress was worn out and very saggy. There were holes in the desk and the ceiling had been badly patched in several places. There was an unpleasant smell - something akin to 'the unwashed' which seemed to emanate from the carpet. The car park seemed unsafe, with numerous individuals meeting there - some in cars playing loud music. The fire alarm went of around 4 a.m., but before we had left our room this did stop again.
The staff we met however seemed pleasant enough and were helpful. We will not stay there again.
It is a shame as this hotel is in quite an affluent area of Walsall with large well maintained family homes and could offer a much better experience.

Business Partner

6/10

Pleasant

11 Mar 2025

Amandeep

Everything good

2/10

Poor

06 Mar 2025

Verified traveler

Terrible dirty place

Partner

8/10

Excellent

03 Mar 2025

ick

Location is good quite residential area, close .

Hotel is kept clean and comfortable stay, nice indoan restaurant, bar and food next door....Separate to hotel business,

staff are ok with bringing your food back.

Will stay again.

Business_and_leisure Self

2/10

Poor

02 Mar 2025

Verified traveler

Dissatisfied

This place its not a hotel its like a hostel smoking was kill me as soon as i walk tru the door. I walk in the room an had to talk back out

Friends_and_family Friends

4/10

Poor

27 Feb 2025

Susana

The hotel is used by local council to house homeless people and asylum seekers. It doesn’t feel very safe and its tired and not the cleanest. However, it is very cheap as long as you know what to expect.

Friends_and_family Family

4/10

Poor

07 Feb 2025

Stephen

Ex travelodge

The local council use this place to house homeless people

Business