Name: Saint Pauls House
Address: 15-20 St Paul’S Square, Birmingham, B3 1QU, GB

6/10

Pleasant

15 Jul 2026

yee man

The lift was out of order. Our room was in 2nd floor.

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Gavin

First time staying here and was excellent, perfect location with excellent rooms and food

Self

10/10

Exceptional

29 Jun 2026

Ryan

Room was fantastic, air conditioning was a blessing, great touches with the sweets and the welcome drinks. If i am being picky i still miss a biscuit with my coffee. Reception staff were brilliant as were the bar staff.
Already booked another trip and will be my go to choice for trips to Birmingham
Keep up the great work guys

Business

6/10

Pleasant

21 Jun 2026

Craig

Good points - nice decor, great food, nice staff, good location

Bad points - slightly leaky toilet, very hard mattress and pillows, noise issue made it difficult to sleep

Partner

8/10

Excellent

08 Jun 2026

LORRAINE

No working safe in room, no inside door clip lock , bathroom light not working , right I’m internet on a timer , 10 min max. But great location very trendy bar , cool industrial vibe ,

Self

10/10

Exceptional

15 Apr 2026

Richard

Clean room, comfy and convenient.Reasonable price for this part of Birmingham.Would recommend.

Friends

8/10

Excellent

28 Mar 2026

bryan

All good but one slight niggle barely half a roll of toilet paper isn’t ideal.. Surely these things should be checked and confirmed via housekeeping.

Partner

6/10

Pleasant

26 Mar 2026

Emma

The menu was fresh, although small portions. I ordered the avocado on sourdough. Two poached eggs on one small piece of sourdough.

Business

2/10

Poor

20 Mar 2026

Jimmy

Dirty room, hairs on matttess, flimsy skinny pillows with giant pillow cases tha just come off!

10/10

Exceptional

10 Mar 2026

ERROL

Great location, close to

8/10

Excellent

07 Mar 2026

Nicola

Ideal location, staff helpful EXCEPT the blonde lad serving breakfast, rude and unhelpful. Comfortable and clean. Served its purpose

Partner

10/10

Exceptional

07 Mar 2026

Neo

Clean, lovely

10/10

Exceptional

04 Mar 2026

Gary

Amazing service very comfortable bed

Self

6/10

Pleasant

26 Feb 2026

Wayne

Probably more than 3 stars as the staff were lovely, the bar was very lovely, the food was extremely lovely, the room in general was super lovely- a complimentary bottle of fizz, OJ and water. £21 for 24hrs parking..about the cost of Brum these days and it is on site at the rear through the archway. A 30 second walk to the Jam House.
But..and it is a BIG but…the bed/mattress was terribly uncomfortable leading to a not so lovely nights sleep..which is kind of the point as I was planning to rebook for another trip in June.
So many positives about the hotel though but an honest perspective from myself.

8/10

Excellent

14 Jan 2026

Simon

Lovely hotel. Shame lift was working.

10/10

Exceptional

03 Jan 2026

caroline

.

Friends_and_family Family

6/10

Pleasant

24 Dec 2025

Christine

After reception registration we found our way to our rooms and found out why the hot air heating was set at 26°,the old wooden sash windows wouldn't seal and could see the curtains wafting also the bathroom towel heater tripped out the plug sockets so had to get the receptionist to reset the trip switch (twice).Our friends next door experienced a bad night's sleep due to the bed's mattress having more crators than the moon.Worst of all the hotel's heating/air con machines hummed all night as the inadequate sash windows didn't snuff out the noise.So pleased we only stayed one night and glad to get home and recoup our lost sleep the next night.The staff were helpful with the outage problem just hope the other problems are rectified to persuade us to return in future.

Leisure Friends

10/10

Exceptional

13 Dec 2025

Andrew

Lovely spacious room which is well appointed and furnished tastefully. We did not eat food at the restaurant/ bar on this occasion but would certainly give it a go if we have a need to stay in Birmingham again in the future.
Staff were really helpful and friendly and location wise the hotel is a reasonably short walk to venues such as Utilita arena.

Leisure Family

10/10

Exceptional

12 Dec 2025

Marion

Very enjoyable stay , friendly staff felt very welcome

Leisure

6/10

Pleasant

09 Dec 2025

Jane

Great location. Extortionate parking charge, mattress terrible with springs sticking out, asked for a quiet room and had an air vent right outside the window. Hotel looks stylish but should concentrate on guests comfort instead.

Partner

10/10

Exceptional

07 Dec 2025

stefan

Great location
Clean room

10/10

Exceptional

23 Nov 2025

Emma

Enjoyed the free mini bar, still unsure how the heated towel rack works though

Partner

8/10

Excellent

23 Nov 2025

Mandy

The room was spacious we had complimentary prosecco, orange juice and water. The only thing that let it down was the fridge didnt work so had warm drinks even though we reported it as soon as we arrived!

Partner

10/10

Exceptional

17 Nov 2025

Terri

Room was spotless. Bed was siper comfy. Prosecco, juice and water were a nice addition. Hotel is lovely and the surrounding area is perfect. Staff were attentive and friendly.

Partner

10/10

Exceptional

14 Nov 2025

David

Very nice boutique hotel, within walking distance of city centre area. Lift not working at time of visit, Reception arranged 1st floor room due to stairs. Overall very pleasant stay.

Leisure

10/10

Exceptional

08 Nov 2025

Daniel

Staff great

Business Self

6/10

Pleasant

04 Nov 2025

Jeanette

On arrival we were allocated a very stuffy room with no opening windows…we did get moved but to an accessible room - though this did have opening windows an accessible room would not be my choice.

Leisure Partner

6/10

Pleasant

27 Oct 2025

Derek

The hotel is a very nice building, lovely location, superb entrance to the restaurant and the bar. The room was very well appointed. However room 1a has a huge fan unit just outside the window, the fan ran all night! The window seals are so poor it was just like having the fan in the room. Perhaps improved window glazing?? The other minor thing was the toilet roll holder which had been positioned in the toilet sitting area.

Self

8/10

Excellent

20 Oct 2025

MISS ELLEN

The staff were very helpful and the room was very large and nicely decorated.

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

Janine

We had a standard room, positives were it was clean and nicely decorated. There was complimentary water, oj and prosecco.

We were staying for a family get together and the food and service at dinner was excellent - great atmosphere and good cocktails.

Negatives - the room was quite noisy and the bed was very hard and uncomfortable. Breakfast was disappointing - service was very poor and there was overall confusion whether it was included in the room price or not. The £15 charge was good value however the cooked breakfast I had wasn’t great - bacon was dry and overcooked and many of the breakfast items hadn’t been replenished, no plates etc. staff were friendly and apologised but overall feeling of disorganisation.

Would eat and drink at the venue but not stay again.

Partner

8/10

Excellent

19 Oct 2025

Heather

Clean but very cold when we arrived. Tea making stuff poor quantity. Impossible to fill kettle in sink had to use glasses of water

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Federica

Lovely place, the club /pub downstairs is excellent but the rooms are soundproof so none of the noise from downstairs.

Partner

10/10

Exceptional

14 Oct 2025

Jill

Lovely staff on arrival as last minute booker . Qualiry room, hugh speed wifi a great tv and hugh quality bar rest area.breakfast looked tasty, i didnt have time to try it though!

Business Self

10/10

Exceptional

14 Oct 2025

Maria

Staff were super friendly. Room great
Lunch club sandwich delicious.
Continental breakfast was pretty sparse as items not replenished, asked staff member for hot water for tea, a few other basic items also. Once we’d had those couple there was nothing for the next people… not worth the price for sure. Otherwise really liked the hotel.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Edward

A gem in the middle of the celebrated Jewellery Quarter. The staff were absolutely charming and the rooms well-appointed and pleasingly contemporary.

Leisure

10/10

Exceptional

04 Oct 2025

Anthony

Lovely hotel, very nice room and great food for breakfast. Service at the desk and bar was excellent.

Self

4/10

Poor

29 Sep 2025

Jasbir

Would not return

Premier Inn would have been much better. Poor experience here with service, amenities and comfort.

Friends_and_family Family

8/10

Excellent

25 Sep 2025

Josephine

Good location for city centre and on a quiet square. Staff friendly and welcoming.For some reason ,not sure why we were put in an accessible room in the first floor The left was out of order so dont know how a disabled person would access it.The knob on the shower was very stiff so a dosabled person with restricted hand strength would have struggled.The toilet cystern was not attached to the wall so moved. The house keeping didnt do a good job of dusting at height. Also the hotel is frugal with the amount of tea and coffee it leaves in the room. Having said which we didnt ask for more so it may have been our fault. The mattress was not the most comfortable.

Partner

8/10

Excellent

14 Sep 2025

Matthew

One night stay

Handy for central Birmingham, clean and modern rooms and plenty of parking options. Nice touch of complimentary water, prosecco and orange juice in the fridge.
Easy drop off of luggage and late check in worked well

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

James

Amazing find

Lovely hotel
Very busy on a Saturday.
Security at night - gentleman-was a very nice, friendly doorman. Credit to hotel.
Bar/waiting staff in the afternoon were extremely busy but were very professional and calm all the way through service. Credit to the hotel.

Decor was stunning, the outside as it turns dark especially. Picture perfect.

There is a lot of effort taken to keep this hotel/bar/restaurant to the standard it is.

Partner

8/10

Excellent

22 Aug 2025

Derek

Enjoyed my stay at St Paul’s House. Staff were very helpful and friendly. Very good menu choice for lunch or dinner.

Leisure Partner

8/10

Excellent

13 Aug 2025

Petra

This wasnt my first time here. I love the atmosphere and staff, they're all so accommodating. It's my go to venue when I'm working in the area. The room was a lovely size, iron, hairdryer etc and lovely drinks in the fridge. I knocked a star off because of a few things....the bed is way too hard for me, but that's just me. The blind wouldn't roll back up because the cord had come off the roller. The window wouldn't stay open(hot weather whilst visiting) and the air conditioning didn't do anything. My room didn't get refreshed whilst i stayed despite leaving a sign on the door handle, though the evening staff were lovely and brought more coffee and milk to my room for me. I was told a refurb is planned, so with this in mind, the little issues wouldn't put me off staying again. The food i had was absolutely gorgeous too. I love the place and look forward to staying again once it's had a refresh.

Business

10/10

Exceptional

09 Aug 2025

Catherine

Love St Paul’s house

Business_and_leisure Self

10/10

Exceptional

20 Jul 2025

David

Friendly staff. Nice clean room. Lovely touch with the complimentary drinks in the room.
A little noisy at night from the bar downstairs but not much of an inconvenience really

Leisure Partner

6/10

Pleasant

16 Jul 2025

Celine

I read the reviews so was aware of the lift not working (still not working) and the noise from air con unit outside. The windows were single pane I think so it is quite noisy. Cleanliness was ok but not great. Staff could have been friendlier. Food was good in the restaurant downstairs. Also when we returned to the room at 10 we couldn’t get back into our room even though checkout was at 11. Overall an average place to stay- but expensive considering!

8/10

Excellent

15 Jul 2025

Michael

Great 2 night stay while visiting Birmingham Jewellery Quarter and beyond - during a July heatwave (!). Great base from which to explore.
Comfortable front-facing double room overlooking leafy Saint Paul's Square.

Our first floor room was not directly above the bar, so no excessive noise from below on a busy Saturday night, other than the chatter of late night customers sat outside through our open window.

Minus points: Extract fan in shower room was not working (slightly musty smell initially), and we couldn't work out how to turn on the TV. We reported these when we checked out - friendly staff seemed grateful for the heads-up. These were not major issues and didn't spoil our stay.

Would certainly consider staying here again when we next come to Brum.

Leisure Partner

8/10

Excellent

14 Jul 2025

Gursh

Perfect for a brief stay
Only downside was noice which kept me up til 1am

6/10

Pleasant

11 Jul 2025

Jeremy

Very overpriced with faulty lift, broken lock on room door and ridiculously loud music in the bar until past midnight.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Cheryl

I loved everything about this property. I was traveling solo but the atmosphere is safe. The food and drinks are the best. The cleanliness of the hotel is attributed by the cleaning staff who work above and beyond to keep the hotel clean. The entire staff are exceptional who make sure all of your needs are met. Not good with names ,but the manager I believe Chris is his name runs that hotel efficiently and is an inspiration to his staff. The female supervisor holds her own during her shift. Excellent worker. Victor is my favorite with his pleasant no nonsense approach which is so pleasing and different. He goes out of his way to make your stay a joy. And he makes the best margarita. Lol I had such a good time. Thank you all

Leisure Self

8/10

Excellent

07 Jul 2025

Paul

Stayed in a standard room for a single night as we were in Birmingham for a family event. Room was perfectly good for just the one night, but great that we could park on site and location is perfect both for the city centre and for the Jewellery Quarter. Bar and restaurant area looked very nice though sadly our timings meant we weren't able to eat at the hotel on this occasion.

Leisure Partner

8/10

Excellent

07 Jul 2025

John

Excellent staff and hotel
The only downside to our stay was the loud music
Parties are held downstairs in the bar area until midnight being a hotel I was hoping for a more relaxed hotel with background music at an acceptable level

Leisure Partner

10/10

Exceptional

06 Jul 2025

Anthony

Great Visit

I arrived at this location for work, and the temperature was exceedingly high. Consequently, I was satisfied to discover that the room was equipped with air conditioning.
Good location close to alot of ammenities and where I was working.

Business

6/10

Pleasant

06 Jul 2025

Sandra

Adequate for an over night stop, clean and tidy but no tea/coffee making equipment, no tv remote to be able to use tv.
Staff all pleasant and polite.

Leisure

8/10

Excellent

28 Jun 2025

Laura

Good location.

Business

10/10

Exceptional

28 Jun 2025

Rachel

The bed was very comfortable and room spacious and airy. The stay was enjoyable and memorable with friendly staff who provided an outstanding service, I got an upgraded room and they even providing an extra early breakfast for me as I was an early checkout. It’s a city centre bar hotel so obviously it gets a bit noisy! But with this comes the personable experience you don’t get with chain hotels. Bring your ear plugs if it bothers you! I would definitely stay here again and highly recommend.

Business Self

10/10

Exceptional

27 Jun 2025

Jamaal

Really like to thank the reception staff for their time and great customer service! Always a pleasure

Leisure Partner

10/10

Exceptional

26 Jun 2025

Leigh

Clean room, with a good shower. Pretty much all i want from a single night stay. Breakfast was very good and reasonably priced.

Leisure Self

6/10

Pleasant

24 Jun 2025

J

All fur coat

Bedroom cabinet door fell off. Hair dryer attachment was for a different item. Bath robe had no fastener. Sink lug got stuck. Lift was out of order but wasn’t told. Tv remote had no back. Breakfast was greedy.

Partner

8/10

Excellent

23 Jun 2025

Stefania

Room was clean and spacious. Bed and pillows - very comfortable. Shower pressure good. Service was fantastic. Atmosphere in Lobby was really nice and the food was delicious. Great venue that I would recommend.

Leisure Friends

6/10

Pleasant

23 Jun 2025

David

I would describe this property as a large industrial chic bar with rooms above. It is nicely situated on St Paul’s Square, perhaps the only pleasant part of Birmingham city. We ordered food, just a sandwich with fries, which hadn’t arrived after 45 minutes. I enquired at the bar as to its whereabouts and it eventually arrived after a hour wait, plates just put on the table - no apoplogy, no cutlery and no offer of condiments. The room was pleasantly furnished, blending style wise with the bar area. Getting into bed tired after a concert we didn’t check the bedding, my wife felt what seemed like crumbs; it was littered with white hard granules all over the bottom sheet. Too late to do anything we slept on the duvet cover which was ok but we did get a little chilly in the night. I can only think that the bedding has not been changed from the previous guests.

Leisure Partner

6/10

Pleasant

22 Jun 2025

Emma

Parking and check in was fine. Noisy reception area couldn't hear what was being said.
Room small but with good amenities, was a layer of dust on the kettle tho.
Arrived back at hotel at 11.45 dance music and shouting was booming outside the window until 1pm, so no chance of an early night. Curtain didn't keep the early light out so again no sleep!!

Partner

8/10

Excellent

13 Jun 2025

Inga

Nice atmosphere, nice to hear / see the piano being played.

Leisure Family

10/10

Exceptional

11 Jun 2025

Verified traveler

Lovely overnight stay, we were kindly upgraded to a bigger room which was appreciated. The location was great, but there is a pub within the location and there was quite a bit of noise late into the night.

Friends_and_family Family

6/10

Pleasant

09 Jun 2025

charlotte

Lovely room, clean, great facilities, lovely restaurant/bar, staff friendly but let down by the fact the bed was very uncomfortable and my shower was luke warm

Business

6/10

Pleasant

08 Jun 2025

P

We have stayed at this hotel quite a few times when visiting Birmingham, The Bar is lovely and great for an afternoon of unwinding.

The hotel rooms are good and bed comfy. We have also stayed for breakfast which is also great.

The two things this hotel really needs to improve on is customer service. The person who checked us in did not say a word. No How are you today, have you travelled far, is there anything we can do... Literally nothing, handed us a key and pointed towards the door to the stairs.. The people checking in before us also said the same thing when we saw them in the bar later.

The biggest issue I have with this hotel and it was the same last time we stayed is the housekeeping staff. Whilst the extremely strict policy of 3pm check in is adhered to, the same should apply to the check out.

The same happened again this morning where at 8.50am, the housekeeping staff were in the corridor banging equipment, hoovering and we now know all the gossip as they were chatting outside our door for half an hour. If checkout is 11am, you should not be woken by staff pre 9am. We ended up leaving early, skipped breakfast and were sadly not happy customers.

This place could be a gem, but some training in customer service and friendliness is needed along with some better processes in keeping noise levels down.

Finally, not too sure why the lift is still out of order, but it has not been working for well over a year?

We will return and give it one final chance.

Partner

10/10

Exceptional

02 Jun 2025

William

Good value 24 hour private parking, with free Sunday parking on road outside, staff were very accomodating of an early checkin, hotel itself and rooms were all great.

Leisure Friends

8/10

Excellent

01 Jun 2025

Ben

Fantastic place to stay in the heart of Birmingham's Jewellery Quarter. Warm staff, modern rooms and a great price. Complimentary mini bar is a lovely touch

Partner

10/10

Exceptional

26 May 2025

Louise

Quirky hotel

Love this little quirky hotel, very pleasant atmosphere

Partner

8/10

Excellent

25 May 2025

t

Stayed there because went to a hen party

Friends_and_family Friends

6/10

Pleasant

04 May 2025

Vicki

The bar area was packed and a DJ wa playing very loud music. Not really a hotel to relax in. Way too loud to enjoy dinner as you couldn't hear yourself over the music, so we went out....

Leisure Family

8/10

Excellent

16 Apr 2025

Sarah

For those with mobility issues, the lift doesn't work. Restaurant service was excellent. Twice I had to go to reception and there were no staff. I had to ask bar staff to get someone. However, the hotel is lovely inside and it faces an old church that's lovely.

Leisure Self

10/10

Exceptional

30 Mar 2025

Deborah

Again a lovely stay.

Yet again another nice stay at St Paul's house.
The room was lovely and quiet, comfortable bed, very good area convenient for restaurants and bars near by without going into the centre of Birmingham.

Partner

10/10

Exceptional

29 Mar 2025

Mark

Great place and great location

Leisure Partner

8/10

Excellent

24 Mar 2025

Anna

Lovely hotel. Great location and atmosphere. My room was spacious and well appointed However it was by a kitchen vent so a bit noisy in the morning.

Self

4/10

Poor

23 Mar 2025

Helen

Do not do not stay in any room facing the church as you will be lucky to get to sleep before 2 am due to noise of loud music and people maklng a racket waiting for taxis or smoking outside the entrance.Food sevice slow at dinner and breakfast.

Leisure Friends

10/10

Exceptional

17 Mar 2025

Rachel

Lovely area of the city and close to city, train station etc. nice bar and restaurant on site.

Business Self

10/10

Exceptional

16 Mar 2025

Laura

Great hotel in stunning surroundings.

Partner

10/10

Exceptional

16 Mar 2025

Verified traveler

Enjoyed having a restaurant and bar below room. Hotel was within walking distance to public transportation but also had several places of interest nearby as well.

Business_and_leisure Partner

10/10

Exceptional

16 Mar 2025

Steve

Great stay, lovely rooms, really nice place.

Friends_and_family Friends

10/10

Exceptional

10 Mar 2025

Helen

Great hotel!

The room was quite small but very clean and recently decorated by the look of it. Great shower and good lighting etc for makeup. Iron and a fridge with water, small bottle of Prosecco and orange juice. Bed very clean and comfortable. Big TV. The only issue is that it is not light (Roman blinds) or sound proofed. The lift was out of order.
The small veggie breakfast was excellent.
Check in and check out very easy and staff very friendly.
Very lively bar!!
I will always stay here when I visit Birmingham.

Self

2/10

Poor

05 Mar 2025

Valerie

The plug sockets weren’t working so we contacted reception and they said it would be sorted. Half an hour later we asked again for the sockets to be sorted.
The young lad went to the room whilst we were out and fixed the issue, on return to the hotel at 22.55 we went up to the room to have the sockets blow again. So once more went down to the reception to speak to a different lad.
He didn’t know where the circuit board was so, after looking for 20 mins he decided that we needed to move to a new room at 23.30.
So getting to bed at 23.45 and up at 5.10am not really an ideal relaxed stay.

Partner

10/10

Exceptional

26 Feb 2025

Christopher

Great hotel in a nice location

Ideal hotel to stay in St Paul’s Square. The room was large and the bed was comfy. Everything looked shiny, clean and new. Great bar and restaurant downstairs. Plenty of others around the square and close by. will now be our go to hotel in Birmingham.

Partner

10/10

Exceptional

19 Feb 2025

Robert

Lovely stay, would definitely return.

Lovely spot close enough to town centre but quiet enough at night. Great team who know how to look after people. Nice touch with free refreshments (juice, water, Prosecco) in fridge as well as tea and coffee. Very clean linen and towels. Quality shower. Will definitely stay again.

Business

10/10

Exceptional

15 Feb 2025

Lynn

Beautiful rooms, staff very friendly

Leisure Partner

10/10

Exceptional

14 Feb 2025

stephen

A very pleasant hotel

Leisure Partner

10/10

Exceptional

12 Feb 2025

Carole

Staff were great, room was lovely and breakfast was delicious. Would stay again.

Leisure Partner

10/10

Exceptional

12 Feb 2025

Natalie

Great hotel

Lovely stay and very friendly staff. Perfect location.

Partner

8/10

Excellent

10 Feb 2025

Ankia

Very friendly and helpful staff. Bar/restaurant area is very warm and welcoming. We stayed in bedroom A3, very spacious room with all the mod cons needed. A few points of constructive feedback, the plug-in air freshener was not appreciated. I suspect this is used to mask the sewage smell from the ensuite which is particularly strong whenever you use the shower! The smell of the air freshener was suffocative especially whilst trying to sleep! Unfortunately the mattress was not very comfortable, uneven support and very hard. I do like a firm supportive mattress, however this mattress was not supportive, just hard and uncomfortable. And last but not least, despite setting the room temperature to 21 degrees, the room never warmed up properly and we were cold. The room did not have any spare blankets so we spread our coats over the duvet for additional warmth. It is at the end of the corridor, corner of the building room, therefore harder to heat.

Unfortunately due to these key issues it didn’t live up to expectations. It’s a shame since I particularly booked here because I’ve felt as though it offered more than the big hotel chains in the city centre which is also a better location.

Leisure Family

10/10

Exceptional

05 Feb 2025

Luke

Stayed for one night. The staff were well informed and super friendly. The building looks great, very smart and clean. My room was clean, well stocked and comfy. The shower was especially excellent. Parking was a bit expensive but safe and secure. Located behind the hotel. I enjoyed my stay and will absolutely stay again.

Leisure Self

10/10

Exceptional

05 Feb 2025

Paul

V nice stay

10/10

Exceptional

26 Jan 2025

Verified traveler

St Paul’s Hotel

The staff, food and cleanliness were all exceptional. However the bed was extremely hard and uncomfortable.

Partner

8/10

Excellent

26 Jan 2025

Gil

Good

10/10

Exceptional

25 Jan 2025

Pardis

Very comfy

Fantastic stay
Large comfortable room
Clean and tidy

Business Family

6/10

Pleasant

19 Jan 2025

Alissa

Lovely staff
Thermostat broken and unable to open window.
Room looks tired but well functioning
Loud bar downstairs

Leisure Partner

8/10

Excellent

19 Jan 2025

Andy

We always stay here when in Birmingham. Great hotel, in a great location. The bar is fantastic and breakfast lovely, albeit service is a little slow. The room was really cold at night though. Thankfully they’d left a bit water bottle to use

Leisure Partner

8/10

Excellent

19 Jan 2025

David

It has an attractive modern vibe with interesting decor and pleasant surroundings. The room was quiet and comfortable. And easy walking distance to Utilta Arena. Bar prices are a bit high but to be expected with the ambience available and lots of staff available to assist. The food was first class, in reasonable portions, and swiftly served by attentive staff.

Now, to the less good, we were woken by housekeeping at 8.00 am, making lots of noise outside. On a Sunday, I would suggest a later start before the rooms adjacent to occupied rooms are cleaned, maybe? The shower seemed to have a life of its own, and I found it difficult to control the hose to direct the water stream over me, not the cubicle. The most disappointing was the lift being out of order. We are both seniors in years and have health conditions, so we struggle with stairs. We had difficulty finding the hotel, and the car park was not signed, so we went to an adjacent NCP Car Park, which increased the cost of the stay. If we stayed again, we would make sure the lift was operational.

Leisure Partner

10/10

Exceptional

12 Jan 2025

Evelina

Simple and convenient

Simple room with all the basics, however, the food is limited and service is very slow in the restaurant.

Business

2/10

Poor

11 Jan 2025

David

Room was very cold when we arrived, tried to put heating on in room but failed. Went to reception they had to put on. Room just won't get warm. Bed was cold and uninviting. Made my partner feel ill due to cold, left hotel and found another to stay. I won't stay there again used to be a lovely warm and friendly hotel...no more

Partner

10/10

Exceptional

04 Jan 2025

Joyce

Really excellent customer service and the rooms are comfortable, the hotel is well maintained.

Leisure

8/10

Excellent

04 Jan 2025

Pardis

Very reasonable price & comfortable stay