Name: Holiday Inn Express Birmingham Snow-Hill
Address: Snow Hill Plaza St Chads Queensway, 1, Birmingham, B46HY, GB

10/10

Exceptional

28 Jul 2026

Jose

Very easy to check in, staff was helpful and attentive.

10/10

Exceptional

28 Jul 2026

Yasir

One the best hotels I’ve been

10/10

Exceptional

22 Jul 2026

Steven

Lovely clean rooms. Friendly helpful staff. Off site parking just around the corner, you just use the tablet at reception to validate your parking. Great choice for breakfast.

10/10

Exceptional

19 Jul 2026

Donna

Clean, quiet and fabulous breakfast

Partner

2/10

Poor

18 Jul 2026

Elizabeth

I had to have 3 different rooms during my 2 night stay, There was an issue with an intermittent vibrating noise that kept me awake on night 1. I was moved rooms but the 2nd room also had the same issue so I had to be moved again overnight. Unfortunately it seems this is a known issue as when I complained on the first morning, one of the reception staff was aware of the issue (apparently the ceiling fan needs replacing),
As a positive, Rehwan (I think that's his name) was very helpful on Wednesday night when I had to come to ask for a new room. He was apologetic, offered me a complementary drink (although it was late and I needed sleep), and organised a new, silent room for me.
I feel these rooms need to be taken out of commission until this issue is fixed.
Also none of the room phones worked and I tried to call via my mobile but noone answered so I had to get dressed and go to reception to complain.

Self

10/10

Exceptional

14 Jul 2026

Paul

Good value and friendly staff

Self

8/10

Excellent

14 Jul 2026

Natalie

Really welcoming and helpful staff, near to a gym which was convenient for me. Was in town for English Schools athletics championships and while the town and hotel was busy didn't feel crowded or hectic. Would stay here again.

Self

10/10

Exceptional

12 Jul 2026

Patricia

Could not fault this hotel, staff were so helpful nothing was too much trouble they made you feel so welcome, the reception staff went above & beyond, would highly recommend staying here, you won't be disappointed.

Friends

8/10

Excellent

06 Jul 2026

Erica

Clean hotel. Friendly staff. Good breakfast, free. Nearby parking.

Friends_and_family Friends

8/10

Excellent

06 Jul 2026

Peter

Great hotel great location easy to find
Staff were brilliant and friendly and very helpful
Breakfast a lot of options to choose from great value for money
We will be back

Partner

6/10

Pleasant

05 Jul 2026

Kirsty

Booked two nights. First night the air con was not working, all efforts were made to try and resolve but no luck. It was unbearable in there. No other rooms.
In the morning advised they will try and find another room, but were overbooked. At midday asked to give it two hours to see if their alterations to the unit would work, but we’re heading out. In the end we were given another room, and someone else checking in had to take ours with the dodgy air con.

Staff tried their best. Pretty rubbish they had overbooked rooms!

Breakfast ran out by 0915!!!! Advertised open until 1030. It was so busy and absolute chaos in there. Lots of unhappy people turning up at 0930. Chaos.

It was cheap. Get what you pay for I guess.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Jacinda

Very easy check in process. Very helpful information on where to park. The room was spacious and quiet. One of the better sleeps I have had in 2 weeks of travel. Breakfast was very good also. Location was good. Managed to get around via public transport. I would stay again.

Family

10/10

Exceptional

01 Jul 2026

Jennifer

Very clean and comfortable, very typical of HI

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Paul

Great for a short break breakfast was very busy and not always quickly restocked when things ran out

Friends

10/10

Exceptional

27 Jun 2026

Ashley

Lovely place to stay very clean and very friendly staff. The only downside was there was no information on the TV. i’ve like what time the doors were open to as I returned back from watching WWE live also the signal was very poor whilst me and my friend were watching TV..

Friends

6/10

Pleasant

26 Jun 2026

Nasir

hotel was ok there is no parking in hotel have to park near hotel bit expensive not easy to find parking never book this hotel again

Partner

4/10

Poor

22 Jun 2026

Ankit

Not staying there again because the property is not well maintained. i was given a room with a sofa seat which was torn and there were scratches marks on the wall where the paint had come off.

10/10

Exceptional

22 Jun 2026

David

A return visit and what was impressive was some members of staff remembered me from my last visit. Excellent service from all members of staff. Good central location, easy walking distance of city centre. Good breakfast, and a good selection of evening meals.

Self

8/10

Excellent

21 Jun 2026

Gemma

Really nice staff and breakfast was great but busy

Partner

8/10

Excellent

21 Jun 2026

Sarah

Handy location and good turnover of breakfast

Family

8/10

Excellent

20 Jun 2026

Alex

Overall a good experience. We found considerably cheaper parking than the recommended B4 car park at a council car park a few minutes walk over the road by Salvation Army - just £7 for 24hrs.

Staff were very welcoming on arrival & check in was quick.

Our twin room was clean and spacious, I was impressed with the shower size & my son was thrilled at the TV size! Also that it was smart enabled.

Location was good, less than 10mins walk to City centre for decent food & drink options.

My only complaint would be that the toilet seat would not stay up in our bathroom which is inconvenient for 2 blokes sharing!

We had breakfast included with our stay & there was plenty of everything despite how busy the area was. My son has a dairy allergy & was still able to eat plenty.

My only complaint/ suggestion here would be to label allergens next to each item - especially as there is already a card in place to tell you the k/cals! My son ate scrambled eggs before we found out they have milk added. Thankfully it is not a severe allergy. But clearer labelling would help as requesting allergen advice in the middle of busy service took time away from the already very busy staff.

Despite this, I would stay at Holiday Inn again. Decent hotel at competitive price.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Jennifer

We loved our one night stay and particularly praise Leanne on Reception. Very kind and helpful.

Partner

10/10

Exceptional

19 Jun 2026

Angela

Great hotel near everything lovely breakfast and great banter in the bar

Family

10/10

Exceptional

15 Jun 2026

maddy

really lovely Holiday Inn, good location, super lovely staff, comfy bed. Couldn't ask for more for the price!

Friends_and_family Friends

8/10

Excellent

14 Jun 2026

vicky

Great room friendly staff easy check in
Service for evening food was really slow (1hr wait) apparently short staffed but could have been told this when booked however manager was brilliant and gave us free drinks and apologised without any issue. Only other thing would say there are not enough lifts for number of rooms and only allowed 6 people per
Lift and the cleaners also use same lifts so on two occasions we couldnt get in for about 20mins/
Excellent location
Would def recommend tho

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Lindsay

Parking was easy
Room was clean
Breakfast was good

Partner

8/10

Excellent

12 Jun 2026

Kirsty

Great location, room was lovely and clean the air con wasnt working, i informed reception they got it up and working in no time.
Breakfast was spot on

Friends_and_family Friends

8/10

Excellent

09 Jun 2026

Daniel

Decent budget hotel. No complaints for the price we paid.

Partner

8/10

Excellent

02 Jun 2026

Brett

Great staff and breakfast

Business

8/10

Excellent

01 Jun 2026

Michael

Good breakfast, helpful staff. Expensive parking even with the discount. Room lacked a wardrobe or draws.

Business

10/10

Exceptional

01 Jun 2026

Justin

Lovely check in and a lovely room
Couldn't fault it breakfast was busy but lots of tables all staff were happy to help with any questions and a great location

Partner

6/10

Pleasant

31 May 2026

Laufey

We had reserved two rooms. One of the rooms had such an awful, musty smell that it hit you as soon as you opened the door. We notified reception and were given a bottle of air freshener. Sprayed half a bottle in the room and went out to dinner. When we came back smell was still there and still as pungent. TV was also not working so we called reception again. Member of staff came up to try and fix the TV and noticed the smell (almost like they had not believed us when raised the first time). We were then moved to another room which was smelling a lot better. Both rooms were in need of repairs, bathroom doors damaged and wall in a bad condition. They were clean, so that's something. A was very loud, but no way of opening windows so only way to get fresh air.
Breakfast was just basic, only apples and oranges as fresh fruit, nothing to put on bread apart from jam and marmite, no cheese no cold meats. Very limited options and staff was not helpful or even looking like they wanted to be there.
Location was superb, although if travelling by car parking is expensive. We parked in the B4 car park as instructed, were given the 55% discount and still paid close to £20 for 15 hours.
Would not use this hotel again.

Family

10/10

Exceptional

30 May 2026

Mitchell

Just there over night, but it was an excellent experience. Included breakfast was very good. Conveniently located great for a quick stay.

Self

8/10

Excellent

24 May 2026

Chris

Not really got a bad thing to say. If I was being ultra-picky the air con sort of cooled the room but didn’t really make it cold. But it was just about cool enough!

Friends

10/10

Exceptional

23 May 2026

Anderson Makiesse

We are so happy to recommand a friend in this hotel because of high level of customer service and wonderfull staff. We did ssked for later check out and they gave us two hours for fee.

Friends_and_family Friends

8/10

Excellent

21 May 2026

Simon

I received a very warm welcome upon arrival and the staff were very helpful. The room was spacious and clean, brilliant shower, comfortable bed, wifi worked very well. Some of the dinner options were not available which was disappointing but the staff were very flexible about providing my meal. Breakfast was good, with the option to \"grab and go\" by building a breakfast bap to takeaway. Will definitely stay again.

Self

10/10

Exceptional

19 May 2026

Geraldine

*Exceptional value for money
* Friendly helpful staff
* Clean rooms and fantastic shower
*Central location - 5 minutes walk from Snow Hill,
15 minutes from New Street station

Partner

10/10

Exceptional

17 May 2026

Susan

Staff really helpful, room clean and spacious. I would recommend this hotel

Friends_and_family Family

10/10

Exceptional

17 May 2026

Lisa

Very friendly and helpful staff. Breakfast was a full English, toast, yogurt, croissants, fruits and even a pancake machine.

Family_with_children

10/10

Exceptional

16 May 2026

Matt

Nice

10/10

Exceptional

15 May 2026

Graham

Everything was very good good including parking.
Kelly was extremely helpful at breakfast times making sure i had no gluten as i am a coeliac.

Partner

8/10

Excellent

15 May 2026

Denise

Clean room, friendly staff, only issue was lack of hot food in breakfastbut believe there was an issue with an oven fault..

Family

10/10

Exceptional

15 May 2026

Nicholas

The reception staff were amazing really friendly and even let us do an early check in.
A real credit to the company and themselves.

Friends_and_family Friends

4/10

Poor

11 May 2026

Anil

The room is not all clean and sofa has lot of dust

Family_with_children

10/10

Exceptional

10 May 2026

Jonathan

Clean and well kept room. Good location a few minutes walk from Cathedral area. Parked in the B4 multi story parking (2-3 minute walk from hotel) and you get a discount entering your reg at hotel reception. Good breakfast.

Friends_and_family Friends

10/10

Exceptional

07 May 2026

Nina

Great location, staff helpful, comfy beds, food good.

Friends_and_family Friends

10/10

Exceptional

05 May 2026

Adam

Staff were so friendly and helpful - I missed breakfast and they managed to find me some pastries and drinks an hour after breakfast finished. The room was really cheap and better than rooms that are often much more expensive. The bed was comfy too!

Self

10/10

Exceptional

05 May 2026

Peggy

The staff without exception were very pleasant , friendly and helpful. That is what I liked best of all. Breakfast was good, in spite of it being a very busy time. Staff worked very hard to make it comfortable. Very high marks!

Self

6/10

Pleasant

05 May 2026

Dino

Breakfast was massively over crowded. I managed to get 2 rashers of bacon and a sausage with a black coffee. NO other offerings in the hot breakfast , Cereal/hot drinks had no milk. couldn't find tea bags and had to share tables.

6/10

Pleasant

04 May 2026

Wenjie

Good review won’t be helpful so I will only include negative feedback here, and my review is 3 stars.

1. The breakfast was shocking. I had my breakfast on 4th May which was a bank holiday and I believe bank holiday this hotel should have more customers than usually so the kitchen should prepare more food than usual as well. The breakfast starts on 7am and finish at 10:30 am on bank holiday. I arrived downstairs at 9:40am and there was a queue and the hot breakfast only has egg left, no tomato no mushrooms no sausage no hash brown no bacon… everyone was waiting for the food and stuck in front of kitchen. The toster was burnt and smelled really bad… breakfast I will say it’s very poor due to service and food. It is not as good as Premier In or Traveloge. This is a IHG hotel…

2. The room I had there is no cooling AC, only heating. There was an air conditioner but when I chose to adjust it to cooling mode, it showed me the penal locked and I cannot change it so the room was boiling hot.

3. The toilet 🚽, there was one yellow drop on the surface. I’m not sure if this was the cleaning liquid or someone’s wee. I cleaned it with sanitizer and use hot water to wash it.

4. Right, I will say something positive below:

- the location is very good, close to city centre, right behind the police station and in front of cathedral. Walking distance is really nice to everywhere.

- the bathroom, except the toilet everything else was spotless and marvelous.

Self

6/10

Pleasant

04 May 2026

Grace

Check in was efficient and staff were friendly. When we got to our room it smelt extremely damp which resulted in all of our clothes and belongings smelling.
Breakfast was ok, we arrived as it opened/before it got very busy

Friends_and_family Family

10/10

Exceptional

03 May 2026

Michael

Leanne was excellent checking us in, very helpful, thank you. Nice room, great location very near Snow Hill train station. Very good included breakfast, fast check out, all very good

Partner

6/10

Pleasant

03 May 2026

Andrew

It was an average hotel booked for the convenient location to the Utilita Arena. Easily walked in 20 mins.

Partner

6/10

Pleasant

02 May 2026

Adrian

The room was ok,but needs maintenance. Not all the lights worked,big red stain on carpet,but the room was comfortable. Staff were friendly and polite.
Breakfast wes ok,but the fresh fruit options were mostly unavailable. Some jams would have been nice to put on toast,not just the honey that was provided.
Overall the stay was ok

Partner

10/10

Exceptional

01 May 2026

Tracey

Lovely clean hotel very friendly reception and waiting staff, would highly recommend

Business

8/10

Excellent

26 Apr 2026

Emma

We had a lovely stay. The only issue was the breakfast, it was very disorganised. We were told to go straight in despite there being no tables and others standing around in front of us already waiting. Maybe a queuing system would have helped to make it less chaotic.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Nicholas

Clean and tidy. Good breakfast. Convenient parking although a bit pricey.

10/10

Exceptional

26 Apr 2026

Joanna

Be prepared for a lot of lift journeys but it was absolutely fab!

Partner

10/10

Exceptional

25 Apr 2026

Zoe

Lovely clean bedroom, breakfast selection was good. Staff were very helpful, would stay here again.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Ben

Great stay. It is a stroll from New Street and easy to access Utilita Arena. Helpful staff, clean room and great breakfast. The evening bar was a great way to unwind after a concert. Will use again.

Friends

6/10

Pleasant

13 Apr 2026

Thomas

Basic rooms, the drains smelt really bad in our shower so we never used it , b

Friends_and_family Friends

6/10

Pleasant

13 Apr 2026

Jocelyn

Chaotic breakfast, lots of items not available and a noisy room!

Partner

10/10

Exceptional

12 Apr 2026

Jack

Lovely clean room, great facilities. Staff were great and very accommodating. Not much surrounding the hotel but a great spot to stay for the night.

Self

8/10

Excellent

04 Apr 2026

Nigel

Have stayed here many times in the past, so maybe we were unlucky on this visit, but it was impossible to have breakfast today due to a lack of seating and a large queue of guests waiting.

So, as we had a train to catch, we had to miss breakfast completely!

Family

10/10

Exceptional

31 Mar 2026

ELA

Pound for pound one of the best value for money hotel rooms in Birmingham. Service from reception staff was excellent. You are close to St Chads metro for easy access to other areas of central Birmingham.

I would have appreciated more variety in breakfast, particularly chopped fruits and more variety of fresh fruits (apples there were also not fresh)

Family

10/10

Exceptional

18 Mar 2026

NEIL

Everything first class, but what stood out was the staff. We stayed 2 nights during the Cheltenham festival. The 2 who stood out though were Elle, and Bella. Not only were they very efficient and professional, they had a great rapport with the guests. There was a vulnerable lady, who was going to hospital the next day. She was obviously a little concerned, and alone. They both made sure she had everything she needed in the restaurant, and Bella made sure to spend quiet moments talking to her. Both going the extra mile in customer service.

Partner

10/10

Exceptional

18 Mar 2026

Martin

hotel was of a good standard, all around.. i would definitely use again

Self

10/10

Exceptional

16 Mar 2026

ALex

good hotel great staff and ideal location

Business Self

10/10

Exceptional

16 Mar 2026

Chloe

good hotel great staff and ideal location

Business Self

8/10

Excellent

14 Mar 2026

Zoe

A clean, comfortable stay. Enjoyable evening dinner and great price, especially as breakfast was included. The staff were all very friendly and helpful. Would stay again.

Friends_and_family Friends

8/10

Excellent

10 Mar 2026

Greg

No food available after 9pm. Good breakfast and fair sized room.

Friends_and_family Family

8/10

Excellent

04 Mar 2026

Morgan

Room was clean and bed was good done the job

Partner

8/10

Excellent

26 Feb 2026

Mary

the room was adequate for my one night stay.
However only one bedside lamp ,which was for my daughters bed ,so I did not have one which made nightime
reading impossible.
The shower was not great and came out in a torrent rather than a spray

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Nic

All were excellent

Friends_and_family Family

2/10

Poor

19 Feb 2026

Syeda Sabeeka

Disappointing and uncomfortable stay. I recently stayed here for two nights due to its proximity to my business location, but I regret the decision. From start to finish, the experience was subpar.
The Service & Atmosphere
The staff were incredibly unhelpful and bordering on rude. There was no welcome upon arrival—just stern looks and dull, unwelcoming faces. It felt like every request was an inconvenience to them.
Room Conditions & Comfort
• The Cold: The heater in the room was broken while the outside temperature was below zero. After complaining and waiting for over an hour, we were given a small electric heater that was nowhere near enough to warm the space. My kids were sneezing from the cold, and the staff seemed completely indifferent.
• Maintenance: The TV didn't work, and the room phone connection was broken, making it impossible to communicate with the front desk without walking down.
• The Bed: Very uncomfortable. To make matters worse, there was only one charging port located by the TV—nothing near the bedside.
• Noise: The windows offered poor insulation; we could hear everything from the main road.
Cleanliness & Housekeeping
While the initial cleanliness was \"okay,\" housekeeping was non-existent. We put the \"Please Clean\" tag out and requested service at reception twice. Our room was never cleaned once during the entire two-night stay.
Additional Details
• Breakfast: Very basic and uninspired.
• Parking: Be prepared to pay £16 per day.
• Location: The only savin

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

David

Ideal location close to city centre. What stood out was the extremely friendly and efficient staff at all times throughout my stay.

Self

8/10

Excellent

15 Feb 2026

Mark

Clean good polite staff
Room clean large room hot shower
Food fresh breakfast plenty of choices.

Friends_and_family Friends

6/10

Pleasant

14 Feb 2026

James

Room and hotel was good but the bed was terrible

Partner

2/10

Poor

10 Feb 2026

Alex

Absolutely drenched in cooking oil and scrambled eggs like powder.

10/10

Exceptional

09 Feb 2026

Jacob

Room was spotless. Great choice of breakfast options. Staff were really friendly. Would stay again.

8/10

Excellent

01 Feb 2026

Caroline

Comfy room, great shower. Everything you needed. The breakfast was a free for all but was expected as busy

Leisure Family

6/10

Pleasant

31 Jan 2026

Gill

Room size was great. Beds comfy and shower excellent. Staff were helpful. Good location.

Our only issue was lack of heating. We were given an electric heater but it was a let down in such a nice room.

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Sarah

The room and showeroom looked brand new. Reception staff - very HELPFUL, breakfast was great

Partner

10/10

Exceptional

31 Jan 2026

Karen

The staff were all extremely courteous and helpful. Room was spotless and comfortable. Breakfast was also good. Will definitely stay again.

Leisure Friends

10/10

Exceptional

26 Jan 2026

Jake

Super friendly staff, room was really clean, check in staff member gave us 2 complimentary drinks as it was my wife's birthday. Would recommend and definitely stay again.

Partner

8/10

Excellent

25 Jan 2026

Sean

Very Clean room.

Main bed and pillows were uncomfortable.

Leisure Family_with_children

6/10

Pleasant

23 Jan 2026

Pamela

The reception staff were very curteous and helpful. The cleaners didn't empty my bin nor properly tuck in the bottom sheet on the bed. The room was comfortable and clean. The TV's are set to only reach a very low volume. The worst thing was the noise from the plumbing from other people's rooms.

Leisure Family

4/10

Poor

21 Jan 2026

TERRY

I booked 2rooms . The televisions in both rooms did not work. The towel heater in my bathroom did not work. It was freezing.
The breakfast was good.

Leisure Family

8/10

Excellent

20 Jan 2026

Emmi

House keeping staffs are so nice.

Business_and_leisure Family

8/10

Excellent

20 Jan 2026

Kerry

The holiday in express was clean,

10/10

Exceptional

17 Jan 2026

Gareth

Lovely clean room, all the staff were spot on. Great breakfast.

10/10

Exceptional

13 Jan 2026

Simon

Nice staff at reception and the pizza and breakfast was nice

8/10

Excellent

12 Jan 2026

Ka wai

Room is good. Only the hot breakfast with no hot chocolate and not refill on time

8/10

Excellent

10 Jan 2026

Milo

Clean, comfortable room, close to everything central. Lobby and breakfast area was quite small and unappealing.

Leisure Self

10/10

Exceptional

09 Jan 2026

Charlotte

We had to make an unexpected stopover in Birmingham due to the snow and booked in 30 mins before arrival. Excellent and super friendly staff who went above and beyond all expectations. Room was great, bed was super and good quality sheets. All was really clean. Would definitely think about stopping overnight here rather than getting a cab back home in the future as a much cheaper option.

Partner

10/10

Exceptional

04 Jan 2026

Karen

Great stay

Leisure Friends

4/10

Poor

01 Jan 2026

Shazia

First night the sofa bed mattress was flimsy and the springs were damaging my sons back- I asked for a change or for a solution - staff gave a mattress topper. This was not thick at all! I asked again for a different mattress instead they gave another duvet to use instead for thickness.
I was told on first day to put housekeeping sign on door if want room cleaned. So I did this.
The next day the housekeeper knocked on to ask to clean room I said yes do later in evening when I go out.i come back and the room was still a mess not cleaned at all! - I go to reception asking why -they said they don't clean rooms for stay overs- this was not told or communicated in emails as online it says daily housekeeping at this hotel - why would I stay in a dirty room for 3 nights of my stay when I could've just stayed at home and not expected it to be cleaned like a hotel!- when I approached the reception staff the woman staff with the braces was rude and talking to her staff member who I had asked question to and then he was relaying it back to me, which was confusing and when I said to her that's not what I said she stopped me and said I am speaking to my staff member - I said yes but it's Infront of me. This was unprofessional and rude. She then offered change of towels only.
On the last day we had no toilet paper also.
Further for 2 days at breakfast I found hair in the scrambled eggs from the buffet station but I did not make a scene of this however in hindsight I should've!

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Steve

Lovely staff, clean room
Shame about screaming kids running up hallway at midnight but no fault of the hotel, just poor parenting

Business Self

8/10

Excellent

29 Dec 2025

Olusegun

Staffs are very friendly and helpful but the hotel has a policy of not changing bedsheets for 4days if you’re staying long except you really ask.