Name: Clayton Hotel Birmingham
Address: Albert Street, Birmingham, B5 5JE, GB

10/10

Exceptional

20 Jul 2026

Sarah

Everything about this room and the staff were excellent!

Partner

4/10

Poor

19 Jul 2026

Peter

Positives:
The staff were very polite, the beds were comfy and the room was generally clean overall (save the top of the mirror).

Negatives:
The air con in the room did not work, so the room temperature was 27C all night with no way of opening the window. They knew this, because there were two fans in the wardrobe and because I overheard the check-in staff questioning whether they should use the room I was given (they were fully booked, so \"had to\"). I was not told about the air con not working, which is incredibly poor to just hope that people aren't going to notice/complain.

The main shower head was also broken, making it unusable unless you fancied the idea of sitting underneath a strong tap. Luckily the second shower head was fine.

Overall:
I do not believe the room should have been available to book with the air conditioning not working, particularly considering the price. This is why I'm leaving this negative review.

Friends_and_family Friends

4/10

Poor

19 Jul 2026

Abdar

No fridge in our standard room. The carpet in our room was the dirtiest I have ever seen in any room —- stains everywhere .
This is not a 4 star establishment .

Partner

6/10

Pleasant

18 Jul 2026

Hussain

Whole trip was underwhelming. Rooms are lovely and clean. Hotel is very busy reception cannot help with things like bringing hairdryers… the soap dispenser was broken.

Partner

10/10

Exceptional

17 Jul 2026

Sara

Great room - not much in the way of toiletries but the basic handwash and shower wash were ok.
Only used the bar which was good.
Very slow on reception - even though we checked in online we still had to wait over 10 minutes for them to process a customer in front of us, so we could collect the key. I didn't see the point in checking in online if we still had this wait. Two people on reception and about 8 people waiting to check in or get keys.

Partner

10/10

Exceptional

16 Jul 2026

Maisie

The room was clean, the staff were lovely and the foyer was beautiful!

Friends_and_family Friends

6/10

Pleasant

11 Jul 2026

Dean

Room card didint work first time. Tried to charge me for breakfast when I already paid. Air con stopped working overnight. Breakfast food not bad, but no staff around.

Self

6/10

Pleasant

11 Jul 2026

Joseph

A decent stay but air con was on maintenance mode, the smart tv wasn’t working and only had a couple of regular channels. I didn’t have the time to ask the staff to fix as was on an in and out Business trip and tired - so was more of an inconvenience - they possibly would have fixed if they had the opportunity.

Self

8/10

Excellent

11 Jul 2026

Mike

Nice hotel reasonably priced for the area and convenient for the city centre. Bar was nice and prices OK for a hotel. Staff were friendly and helpful. Would have got five stars but little things were not quite right. For example there was a USB port in the room but t did not work. No sweeteners on the coffee try. These are picky things and I would stay here again. Only stayed one night so cannot say if things would have been sorted if I had brought them to the staffs attention.

Partner

10/10

Exceptional

04 Jul 2026

Robert

Quick check-in, helpful and friendly staff, clean and modern rooms (bed v comfortable, HDTV). Breakfast and coffee exceeded expectations too. Better than the places on Broad Street!

Self

2/10

Poor

02 Jul 2026

Shameerah

This was the 02nd time I stayed at Clayton in June, and both occasions the Air conditioning was not working, and as it is very hot at night, it was unbearably hot. I felt that it has never been maintained or repaired. This is quite annoying with this heat, and especially i booked this place to treat my family, and could not enjoy the stay at the hotel due to the A.C not working and had to spent time at the Reception desk negotiating to have another room, which was not the case.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Morgan

I stayed at the Clayton Hotel Birmingham a few times about 12 years ago and remember it being quite stylish and well maintained (I don't think it had been open that long). Sadly, this time was a disappointment, with dirty stained carpets, bathroom fittings with missing covers and a very uninspiring room (with one USB port and not near the bed!). I was paying for a second room for family members so wanted a hotel that they would feel special in - this wasn't the case. The positive aspects were i) a gym that isn't just a bedroom with a few running machines in (shame they don't have a water machine in the gym though), ii) very helpful and friendly staff and iii) located in, what feels like, a safe area and not far from New Street and Moor Street stations.

I hope a bit of a refurbishment is planned, as there are far nicer hotels available for a similar price.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Steven

Great hotel in a good location. Modern spacious room although the TV is of a budget design with no smart features which is becoming more common in mid range hotels. Staff were friendly and helpful and the food choice and quality at breakfast was excellent.

Business

10/10

Exceptional

27 Jun 2026

Paul

Always a great stay at The Clayton!

Self

10/10

Exceptional

20 Jun 2026

Sandra

Easy online check-in made arrival quick and hassle-free, with fast service at reception. My allocated room wasn’t quite ready when I arrived, so I was kindly upgraded, which was a lovely surprise. I ended up with a spacious room and a super king-size bed all to myself.
I attended a conference at the hotel, and both the service and the food were excellent throughout. The staff were professional and attentive, helping to make the experience very enjoyable.
If I am ever in Birmingham again, I will definitely stay at the Clayton Hotel.

10/10

Exceptional

14 Jun 2026

Heather

Wonderful staff, clean spacious rooms, will definitely be back

Partner

8/10

Excellent

14 Jun 2026

Paul

Clean room, tho wish the air con worked
Friendly staff, clean building. Lots of room in the bedroom, nice big shower.

Friends_and_family Friends

2/10

Poor

08 Jun 2026

Andrew

Well. The emergency light was faulty and kept coming on and off though out the night = no sleep

Business

10/10

Exceptional

02 Jun 2026

Dean

Excellent hotel and great location

10/10

Exceptional

02 Jun 2026

Lucie

My second stay at the Clayton in Birmingham. Really beautiful lobby and really comfy rooms with air con and well appointed room. No doubt I will be back again soon!

Friends

10/10

Exceptional

30 May 2026

James

Beautiful, very contemporary but still cozy lobby area

Friends_and_family Friends

10/10

Exceptional

27 May 2026

JAMES

Metrolink tram stop Millennium Point outside hotel and stops at New Street station.. Lovely hotel with everything modern. Excellent staff and breakfast. Very relaxing and away from all the bustle and noise.

Self

8/10

Excellent

23 May 2026

Jessica

nice staff

Partner

10/10

Exceptional

13 May 2026

Anisha

Room was clean and gave cosy vibes.

Partner

8/10

Excellent

12 May 2026

Terry

Great stay, friendly , tidy, clean and helpful staff.

Business

10/10

Exceptional

12 May 2026

Lucie

Beautiful hotel, fabulous staff who were so helpful. I am coming back in 2 weeks and can't wait to stay here again!!

Friends

10/10

Exceptional

10 May 2026

Jenny

Very friendly staff, very clean hotel and the room was lovely! Felt very fresh and had a luxury feel to the overall hotel! Will be looking to go back with my son

Friends_and_family Friends

8/10

Excellent

10 May 2026

Sandra

The hotel staff were wonderful, especially Ari who was exceptional and helped us move rooms so we could have our planned movie night as part of our weekend girls trip/night in. The stay was wonderful, the bed was so comfortable. The amenities were great. The only bad thing is that the rooms don’t have a smart TV which is weird for a 4 star hotel in 2026.

Friends_and_family Friends

10/10

Exceptional

08 May 2026

Peter

Nice stay, close to city centre, clean room - Would stay again

Friends_and_family Family

8/10

Excellent

05 May 2026

Alex

Lovely accommodation and very comfortable room

10/10

Exceptional

03 May 2026

Gourab

Very good hotel locationwise. Extremely helpful staff.

Family_with_children

10/10

Exceptional

26 Apr 2026

Liam

Very nice, clean hotel with very helpful staff too
Highly recommend

Partner

8/10

Excellent

25 Apr 2026

Taiwo

Breakfast was absolutely fantastic you won’t be disappointed, the rooms for the most were okay, we had an issue with our room the staff were apologetic and they acted quickly and upgraded our room. For me that’s what top hotels do. My regards to the deputy and his team they were stellar, and hotel always smells amazing, wherever we walk outside the room, and the decor was really nice.

Partner

8/10

Excellent

21 Apr 2026

Paul

Room was clean and good breakfast

Self

10/10

Exceptional

20 Apr 2026

Shanaya

Great clean

10/10

Exceptional

19 Apr 2026

Perry

Fantastic hotel very new and modern rooms staff very welcoming. Very clean great breakfast certainly worth the money.

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Valentina Anastasia

I have chosen Clayton for its location, it was right next to the train station and travelling from London as a solo parent ai wanted to be comfortable as soon as reached the city.
The ammenties were all beautiful , we love modern and clean stuff, altough the carpet in our room looked badly stained and it had some long hair from probably previously client staying.
I didnt say anything and two day after the hair was finally hoovered. Everything else was really good.
The bed a little to high for my liking and I kind of dislike that there was no way to open window for fresh hair :( again this is somenthing that might be an issue only for me , as there is AC in the room.
Overall I would visit again , altough only if discounted as at full price I belive there could be better out there for the same price.

Friends_and_family Family

8/10

Excellent

16 Apr 2026

S R

Hotel is fine, but does not clearly advertise in advance that the bar etc. is card only. I would prefer not to support organisations that do not give the customer that choice, and would not have booked had I known.

Self

10/10

Exceptional

12 Apr 2026

MUNA

The room was great and I like this hotel's breakfast menu

Self

8/10

Excellent

07 Apr 2026

Mohammed

Very clean

10/10

Exceptional

07 Apr 2026

Shama

Lovely spacious clean room. Would definitely stay there again as very close to the town centre and amenities

10/10

Exceptional

02 Apr 2026

Andrew

Room was clean and staff helpful.

Partner

10/10

Exceptional

02 Apr 2026

sharjil

Great breakfast

6/10

Pleasant

28 Mar 2026

Karen

Everything was fine although when the fire alarm went off at 23:00 staff didn’t seem prepared. Thankfully it was a false alarm but it didn’t instil any confidence if it wasn’t. It was very disorganised and lacked coordination

Family_with_children

10/10

Exceptional

14 Mar 2026

Paul

Great location, stayed here many times. Staff are great.

Partner

10/10

Exceptional

14 Mar 2026

Amanda

Friendly staff, spotlesss room, very central

Self

10/10

Exceptional

10 Mar 2026

Kiran

Parking is hit and miss, but close to town

Self

8/10

Excellent

05 Mar 2026

martin

Lovely hotel and staff BUT parking was a nightmare! The close car park refereed to when booking was closed and has and will be for a very long time !! Finally found one after an hour of driving around and a 30 min walk back to hotel !!

Partner

6/10

Pleasant

05 Mar 2026

Chris

Nothing wrong with the accommodation, it was fine and a nice location, but the food in the restaurant was a shocker, and when asked by a staff member how the food was, both my daughter and i advised it was tepid and poor, to which she replied sorry and took our plates away. Eat out if you stay here would be my advice.

10/10

Exceptional

28 Feb 2026

Laura

We’ve stayed here a couple of times, always been great. We were upgraded to a junior suite in arrival which was lovely.
Room was spacious, clean and with great amenities. Breakfast was spot on. Will stay again.

Partner

10/10

Exceptional

28 Feb 2026

Mark

Excellent room and amenities

4/10

Poor

22 Feb 2026

Christopher

The hotel as I’m sure it’s the same for most hotels in Birmingham is parking. The closest car park was10/15 mins away. £25 for 24hr. There was a cheaper alternative but seemed further away. Birmingham city centre is in constant construction that last a decade so heads up if you’re driving there. The room alwarm went off twice in the morning.
Staff were welcoming and very nice.

Partner

10/10

Exceptional

19 Feb 2026

Paul

Room spotless and staff so helpful, perfect location

Family_with_children

10/10

Exceptional

19 Feb 2026

Richard

Great room, location for a short stay in Birmingham.

Family_with_children

8/10

Excellent

17 Feb 2026

Lucy

Lovely hotel, Great location, Comfy beds, Lovely bar

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

Suzanne

Clean nice rooms and nice customer service.

Partner

10/10

Exceptional

04 Feb 2026

Omer

Great

Business

10/10

Exceptional

27 Jan 2026

Ifeanyi

Very good

2/10

Poor

25 Jan 2026

Sona

Worse experience
No parking
Also been charged 2 twice online and on desk
Also I payed for breakfast but didn’t get my breakfast and didn’t get A refund
Very poor service n no help at all
Very disappointed
No recommend

Friends_and_family Family

8/10

Excellent

17 Jan 2026

Akisha

Room was clean. A little small for 3 people but we made do as 1 night. Could have done with another chair or 2 - there was just one at the desk. Parking is nearby 5-8min walk. Would be good if hotel provided clear directions for walking from the car park to the hotel.

Friends_and_family Friends

10/10

Exceptional

16 Jan 2026

Mark

The only issue was the parking
It’s a 10 minute walk (min) and with luggage it’s not brilliant unfortunately.
Make sure you park in B4 parking to get your discount code otherwise it’s expensive!

10/10

Exceptional

11 Jan 2026

Nelissa

Staff were excellent. Hotel clean. Room comfortable

Friends_and_family Friends

10/10

Exceptional

30 Dec 2025

Dija

fancy. staff is helpful and very friendly.

Partner

4/10

Poor

22 Dec 2025

Derrick

I booked a 2 night stay. The first night was extremely terrible and was ruined as I was put in an interconnecting room with strangers. This is unacceptable as there's no soundproofing between the interconnecting doors, so I could hear the next door guest's talking, laughing, TV/ devices, and even rustling of paper. They were not being particularly loud (except the odd blaring of media / laughing) but the noise meant I could not sleep. They left the room around 12am and came back around 3am (which woke me up). I called reception to ask for 1) another room the next day, and 2) help with telling them to quieten down, but she was really unattentive and said that \"if they were coming in at 3am in the morning they would be sleeping soon, and the hotel was fully booked so no spare rooms\". I explained to her they were still up at 3.30am, so then she sent Security to knock on their door but to no avail. After half an hour, I had to knock on the interconnecting door for them to stop talking and doing whatever they were doing on their device and go to sleep. I felt extremely disappointed with this receptionist's attitude, being put in an interconnecting room, and had the worst night in all my hotel stays. Strangers should not be put in interconnecting rooms - it's disrespectful to guests. The next day, I went down to reception to ask again for another room, and thankfully a different receptionist was helpful and put me in a new room.

Friends_and_family Family

6/10

Pleasant

22 Dec 2025

Ashley

Room was nice, clean, and large, but the service was disappointing. The corridors were noisy past midnight and with takeaway food trays in the morning (930am) so floors clearly hadn't been checked. We were also surprised the bar closed at midnight on a Saturday. Staff refused to honor our Expedia \"22% off\" discount for breakfast but neither reception or dining at the lunch advised us of us and breakfast service made me uncomfortable, I was asked for payment while making tea rather than waiting until I was seated.

Leisure Family

10/10

Exceptional

14 Dec 2025

Ann

Easy check-in and clean room.

Partner

10/10

Exceptional

12 Dec 2025

Ira

I had a great stay at this hotel. The location was perfect—just a short walk to restaurants and the shopping center. The room was nice, clean, and comfortable. I would definitely stay here again.

Leisure Family_with_children

8/10

Excellent

10 Dec 2025

Julie

Disappointed to be told car parking £14.00 and check out with your parking ticket and told will be 14.00 , charged £20.00

10/10

Exceptional

05 Dec 2025

Julia

Great hotel and good location

Leisure Partner

6/10

Pleasant

02 Dec 2025

Herve

Apart from the fact I didn't get an upgrade and discount on my meals, the phone died so I had to walk to reception, tv didn't work very well, this morning I had a water fault in my shower. I'm not sure I will return to this hotel next time

Business

8/10

Excellent

30 Nov 2025

Jean

Hotel was fine. Bathroom door on inside was old wood flaking at the bottom - not a good sight.
More tea/water stations in the dining area.
No fresh fruit available at breakfast.
Staff in the restaurant in the evening were very helpful and evening meal was delicious

10/10

Exceptional

24 Nov 2025

Adam

Hotel was great and accommodating. The breakfast was amazing. Staff member Kevin was so professional, polite, knowledgeable and a credit to this business.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Alexandria

Able to fit 3 in a room, clean, modern, night staff especially lovely letting us back in! Can’t fault

Leisure Family

8/10

Excellent

23 Nov 2025

siobhan

lovely stsy but refused a late chrckout.

Leisure Family

10/10

Exceptional

20 Nov 2025

JANE

The breakfast had lots of choice .staff very friendly and helpful. Issues with rhe room promptly sorted out. Clean comfortable room . Hotel location very good close to centre of town and well serviced with buses.

Self

8/10

Excellent

19 Nov 2025

Claire

Comfort. Would have been a 5 if there was a fridge in the room

10/10

Exceptional

16 Nov 2025

Benjamin

Great place

10/10

Exceptional

16 Nov 2025

Simon

Fantastic from the time we got there until we left

Friends_and_family Friends

10/10

Exceptional

16 Nov 2025

Darren

The whole experience was spot on ,no issues, thank you

10/10

Exceptional

16 Nov 2025

Aaron

The gotel was very well presented, and staff very polite. Breakfast was excellent and filling.

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Abla

We had a fantastic time at Clayton Hotel Birmingham - my mum wouldn’t stop talking about it for weeks after the trip.

Hisham was very friendly and efficient. When checking in, I asked him if we could be allocated a room with a fridge as we had food. He recognised us from previous stays, and upgraded us to a larger, luxurious suite.

The breakfast was also lovely. It was clean and well maintained. A member of staff (I believe the manager) also checked to see if we were okay, which we appreciated.

Overall, a fantastic stay and looking forward to visiting again in the coming weeks.

Leisure Family

10/10

Exceptional

09 Nov 2025

martyn

The decor of the hotel was gorgeous. The staff were engaging and the cocktails to die for. Breakfast was delicious, so much choice. The room was a good size for a double, well equipped and the whole experience was made even better with its location. Great place to stay. Would definitely stay again

Leisure Partner

10/10

Exceptional

06 Nov 2025

Mavish

Clean room, friendly staff. Overall pleased.

Leisure Partner

8/10

Excellent

06 Nov 2025

JULIE

Modern and contemporary. Room was very clean. Service in the restaurant was great. The young receptionist who checked me out: terrible. No greeting. I gave a greeting. Didn’t get one in return. I gave her my key card and asked for a copy of the Invoice. She didn’t say anything. A simple ‘yes’ would have been enough. Instead she said nothing. Printed it out and handed it to me. She didn’t say thank you or goodbye. She didn’t speak for the entire interaction. Shocking. Other than that it was great. I wish I had personally given her some feedback. entire interaction. Terrible.

Business

8/10

Excellent

05 Nov 2025

LORRAINE

Room was clean

Leisure Family

8/10

Excellent

04 Nov 2025

Claire

Comfort

Business

10/10

Exceptional

02 Nov 2025

Sarah

Enjoyable overnight stay after a business trip to NEC, giving the opportunity to see the city cente.

Business Partner

4/10

Poor

01 Nov 2025

Nathan

Haven't stayed in a hotel before where you could so clearly hear every word the people next door were saying. I think our room had an adjoining door and the guests next to us were awake all night talking and seemed to moving things around which was rattling the door constantly waking us up and making us feel uncomfortable. I understand people are free to do whatever they want in hotels it's more than it felt like they normally use had any privacy.

Partner

2/10

Poor

30 Oct 2025

Jony

Room heating not working was very cold we call renovation they’re not solf

10/10

Exceptional

28 Oct 2025

Penny

Comfortable bed, quiet hotel so had a good night’s sleep - the most important thing in a hotel stay. The hotel was close to the train station, shopping and the University. It was a perfect place to stay. Note there is ongoing construction next to the hotel, but we could not hear it in our room.

Leisure Family

8/10

Excellent

26 Oct 2025

Katie

The poster on the door should have said ‘residents only’ not ‘residence only‘!
Bad English shows ignorance.

Partner

4/10

Poor

20 Oct 2025

Brian

Cold breakfast an poor bar service and staff that just don’t care

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Ian

Nice hotel, good location and well priced

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Nicholas

Nice sized room. Very helpful staff at desk. Nice looking bar/lounge area.

Self

4/10

Poor

16 Oct 2025

Kaya

The room wasnt cleaned from the previous occupant. Only noticed when unpacked. Concierge staff didnt seemed fussed when i went down to change rooms.

Business Self

10/10

Exceptional

14 Oct 2025

Julia

Great stay, stay several times a year. Always a lovely hotel.

Leisure Partner

6/10

Pleasant

14 Oct 2025

Charlotte

This was my second stay at the Clayton. I was very apprehensive about staying again, but unfortunately we had a busy few days at BWC Hospital and were limited.

The rooms are comfortable and finished to a lovely standard, however looking tired in some places.
The tv channels were hit and miss with poor reception. I appreciated the inroom water and the electric fan which was needed due to no inroom AC.

The double bed wasn't the most comfortable due to springs bouncing out from the side and across the edges.

The offer a child bed rail would have been great, considering it's a family room these things should be thought about.

Breakfast was a let down again. The cooked breakfast options were not great. The mushrooms where overly seasoned, very salty and almost inedible. The black pudding was extremely overcooked and dry and once again the bacon was chewy.
I didn’t have breakfast on the last day of our stay because it was very off putting.

The entrance to the hotel was only accessible via going around the outside which wasn't very well sign posted. The outside wall on the street of the hotel had a very strong and unpleasant smell of urine, which seems to be the normal thing to the area.
Accessing the hotel with a special needs buggy was a little off putting. The button to do the electric door didn't work and it took waiting for someone to come open the fire exit door to let us in.

It's a convenient location but definitely needs some improvements.

Leisure Family_with_children

8/10

Excellent

13 Oct 2025

Christopher

Decent hotel. Parking is a nightmare as it central Brum and took me 45 mins driving to get into bull ring area parking.

Hotel apparently validated my ticket for parking, which should have given me a discount, yet I was still charged £20 when paying for parking… so be wary of this as it was too far to walk back and complain after

4/10

Poor

12 Oct 2025

Asad

Staff conduct was not of the standards i expected for an expensive hotel

6/10

Pleasant

10 Oct 2025

Dajania

Nice stay room was a little dark but lovely.

Leisure Partner