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Malmaison Birmingham Hotel

Birmingham · United Kingdom

One Wharfside Street, 1View location

9.0/10Excellent1,241 Reviews
Cleanliness9.2/109.2
Service9.2/109.2
Comfort9.2/109.2
Condition9.0/109.0
Amenities9.0/109.0
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  • Hotels with spa
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Malmaison Birmingham Hotel

Pamper yourself with onsite massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a sauna and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.

Satisfy your appetite for lunch, dinner, or brunch at The Brasserie, a restaurant which specializes in local cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge.

Full breakfasts are served on weekdays from 7 AM to 10 AM and on weekends from 8 AM to 11:00 AM for a fee. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Birmingham?

This hotel has facilities measuring 3035 square feet (282 square meters), including conference space. Make yourself at home in one of the 193 air-conditioned rooms featuring LCD televisions.

Read more about this hotelShow less

With a stay at Malmaison Birmingham, you'll be centrally located in Birmingham, steps from The Mailbox and 12 minutes by foot from Utilita Arena Birmingham. This boutique hotel is 0.3 mi (0.5 km) from Broad Street and 0.4 mi (0.6 km) from Bullring & Grand Central.

Make yourself at home in one of the 193 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Conveniences include phones, as well as desks and coffee/tea makers. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Birmingham? This hotel has 3035 square feet (282 square meters) of space consisting of conference space and meeting rooms.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Green Tourism Program Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Only dogs are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property is located within The Mailbox shopping center complex. Parking is available in The Mailbox lot, next to the hotel.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher and a smoke detector
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
    • Nearby parking fee: GBP 18.00 per day(656 ft away; open 24 hours)
    • Pet fee: GBP 25 per pet, per night
    • Service animals are exempt from fees
    • Rollaway bed fee: GBP 30.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Shopping District 0.1 km / 0.1 mi
The Mailbox 0.1 km / 0.1 mi
The Alexandra Theatre 0.3 km / 0.2 mi
Birmingham Christmas Market 0.3 km / 0.2 mi
Victoria Square 0.4 km / 0.2 mi
Hurst Street 0.4 km / 0.3 mi
Birmingham Town Hall 0.4 km / 0.3 mi
Birmingham Council House 0.5 km / 0.3 mi
Corporation Street 0.5 km / 0.3 mi
O2 Academy Birmingham 0.5 km / 0.3 mi
Birmingham Museum and Art Gallery 0.5 km / 0.3 mi
Library of Birmingham 0.5 km / 0.3 mi
Broad Street 0.5 km / 0.3 mi
Symphony Hall 0.6 km / 0.4 mi
Bullring & Grand Central 0.6 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 193
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Small pets allowed (under 5 kg) not available in all roomsExtra charge
  • Wheelchair-accessible
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
Show 39 more facilities & services
  • Wi-fi
  • Room serviceExtra charge
  • Laundry service
  • Multilingual staff
  • Air conditioning in public areas
  • Smoke detector
  • Cloakroom
  • Lift access
  • Luggage room
  • Dining area: 1
  • Clothes dryer
  • Electric kettle
  • Towels and bed linen
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking areaExtra charge
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa treatments
  • Spa centre
  • Green Tourism
  • Breakfast
  • Breakfast served to the table
  • Hot breakfastExtra charge
  • Breakfast a la carteExtra charge
  • À la carte dinnerExtra charge
  • Set menu dinnerExtra charge
  • Breakfast and dinnerExtra charge
  • No alcohol is servedExtra charge
  • Vegetarian mealExtra charge
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Cash Free
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE CLUB DELUXEDOUBLE • CLUB DELUXE • 1 Bedroom • 28 m²DBL.CB-DX
    DOUBLE CLUB DELUXEPhoto unavailable2 photos

    Malmaison Birmingham Hotel

    DOUBLE CLUB DELUXE

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLUB DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-DX

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLUB DELUXERoom • CLUB DELUXEROO.CB-DX

    Photos are not available for this room type.

    Malmaison Birmingham Hotel

    Room CLUB DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLUB DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CB-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-2

    Photos are not available for this room type.

    Malmaison Birmingham Hotel

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUBDOUBLE • CLUBDBL.CB-2

    Photos are not available for this room type.

    Malmaison Birmingham Hotel

    DOUBLE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUBDOUBLE • CLUB • 1 Bedroom • 28 m²DBL.CB-1
    DOUBLE CLUBPhoto unavailable2 photos

    Malmaison Birmingham Hotel

    DOUBLE CLUB

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 5 m²SUI.ST-10
    SUITE STANDARDPhoto unavailable5 photos

    Malmaison Birmingham Hotel

    SUITE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-10

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 28 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable3 photos

    Malmaison Birmingham Hotel

    DOUBLE STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLUBRoom • CLUBROO.CB

    Photos are not available for this room type.

    Malmaison Birmingham Hotel

    Room CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Malmaison Birmingham Hotel

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLUB DELUXEQUADRUPLE • CLUB DELUXEQUA.CB-DX

    Photos are not available for this room type.

    Malmaison Birmingham Hotel

    QUADRUPLE CLUB DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CLUB DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CB-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUBDOUBLE • CLUB • 1 Bedroom • 28 m²DBL.CB
    DOUBLE CLUBPhoto unavailable3 photos

    Malmaison Birmingham Hotel

    DOUBLE CLUB

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 5 m²SUI.ST-11
    SUITE STANDARDPhoto unavailable4 photos

    Malmaison Birmingham Hotel

    SUITE STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-11

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Malmaison Birmingham Hotel

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Malmaison Birmingham Hotel

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 5 m²SUI.ST-1
    SUITE STANDARDPhoto unavailable5 photos

    Malmaison Birmingham Hotel

    SUITE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 5 m²TWN.ST
    TWIN STANDARDPhoto unavailable3 photos

    Malmaison Birmingham Hotel

    TWIN STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Malmaison Birmingham Hotel

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Malmaison Birmingham Hotel

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Malmaison Birmingham Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 5 m²SUI.ST
    SUITE STANDARDPhoto unavailable3 photos

    Malmaison Birmingham Hotel

    SUITE STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Malmaison Birmingham Hotel

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Malmaison Birmingham Hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Malmaison Birmingham Hotel

9.0
Excellent
1,241 Reviews
Cleanliness
9.2 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
9.0 /10
Amenities
9.0 /10
100 reviews shown
8/10
Excellent
27 Jul 2026
Wasay
Good stay
10/10
Exceptional
27 Jul 2026
Ella
Great stay - lovely staff and good location
10/10
Exceptional
27 Jul 2026
Hezekiah
Really clean and large room - good coffee machine and plenty of amenities in the local area
10/10
Exceptional
26 Jul 2026
Randy
Be prepared to pay approx 30gbp for every hour you would like a late checkout
10/10
Exceptional
26 Jul 2026
John
Lovely hotel in a great cental location. Room was good and breakfast was lovely.
10/10
Exceptional
25 Jul 2026
Brian
Good breakfast bit limited in terms of vegetarian options,
Friendly staff.
10/10
Exceptional
25 Jul 2026
Peter
Comfy beds, clean rooms, great location, friendly staff, reasonable prices. We had 2 rooms for 2 nights. Each 10/10.

Will be back :)
10/10
Exceptional
24 Jul 2026
Steve
well equipped gym, easy to find and convenient parking near by, close to the town centre and plenty of nearby food and drink spots
8/10
Excellent
23 Jul 2026
Joseph
Great hotel for the O2 and many other things. A very simple walk to the bullring. Lovely staff and large comfortable rooms. Free cocktails were very welcome, as was the late checkout. The cooked breakfast was joyless though. Very very bland, small and unimaginative. I expected more for over £20 each.

Will stay again though.
10/10
Exceptional
21 Jul 2026
Philip
Wonderful stay . Spa was fab and the breakfast incredible
Partner
10/10
Exceptional
14 Jul 2026
Gregory
All good easy access carpark next door /discount for hotel reservations supplied by hotel .
Partner
10/10
Exceptional
12 Jul 2026
Ella
Lovely stay, enjoyed and staff where great
6/10
Pleasant
10 Jul 2026
Barry
Breakfast was fine
Aircon was decent
Bar staff were obnoxious 💩 , we are not just robots. Won’t be staying again
Partner
10/10
Exceptional
08 Jul 2026
PETER
Very good staff, especially Kieran (C'mon England)
Partner
10/10
Exceptional
05 Jul 2026
Adam
Great stay
Partner
10/10
Exceptional
05 Jul 2026
Noori
Best hotel ive been to
Family_with_children
4/10
Poor
05 Jul 2026
Scott Alfred
Parking poor signage with Q park expensive and the booked VIP Parking but actually furthest from the hotel ??? Not a good start
Reception understood parking was a nightmare and bouno on reception was very helpful
Room and decor needs updating as felt tired
Bar / restaurant dark and I inviting
Spa area closed early at 18;00 hrs and only opens at 10:00AM ??? Poor
Continental breakfast in room PERFECT and delivered 6am on time
Needs some work and could be better
Family_with_children
10/10
Exceptional
04 Jul 2026
Gary
The rooms are well maintained clean and the ac works well. The bathroom is nicely layer out with instant hot water. Breakfast there is a choice of pastries cereals home made granola yoghurt and there is a breakfast menu to order from and cooked fresh in the kitchen. We didn't have time this time to try the spar out but maybe next time. We will definitely stop hear again next time we stop over in brum.
Business Family
10/10
Exceptional
01 Jul 2026
Richard
Very good experience here as always- my go to hotel when in Birmingham for work. Shout out in particular to my room air conditioning which worked perfectly throughout!
Business
10/10
Exceptional
30 Jun 2026
Louise
Lovely hotel, everything you'd expect from a MalMaison.
Hotel room was spot on - lovely, quiet and well-sized.
I was there during the hottest days of the year so far and the air conditioning worked perfectly. A fan was provided on the second night just because the aircon took a while to start up - I'd strongly recommend getting a second key to keep the electrics running whilst you are out.
Gym is typical but big relative to what you'd expect from a hotel gym, with a good weights section, good for accessories or cardio.

One warning - parking is not available! The parking specified is in fact an NCP next door - literally share a wall, but around £25 a day.
Business
10/10
Exceptional
27 Jun 2026
Dave
Clean, friendly staff, excellent bar / restaurant. Stayed in various hotels in this area & this is the best .
Partner
10/10
Exceptional
26 Jun 2026
Neil
A wonderful stay as always.
Self
10/10
Exceptional
26 Jun 2026
Lee
Great value for money and a very pleasant stay. Good location, nice facilities. I would visit again.
Partner
10/10
Exceptional
25 Jun 2026
Hinna
Amazing place to stay at.
Family_with_children
6/10
Pleasant
19 Jun 2026
Yasmin
Quite disappointed. Took a little longer than expected with check in. Appreciate it was after 11, however, the bar was still operating and thus noisy. I enquired if there was an event due to the volume. Check in team asked if I had been before, I explained I had not but then had to keep asking about amenities eg when and where breakfast took place and how to find the lift to the bedrooms. Room was comfortable but again noisy from other guests partying until 3am. Arrived at breakfast later than I hoped due to disrupted sleep. Order breakfast and explained I needed to leave in 15-20mins. Table behind not mindful of other guests and were screaming and laughing which made it an unpleasant experience. Order had not arrived so in fact I'd paid the full breakfast price for a cup of tea and a yoghurt. Have been to Birmingham many times and had booked due to a work event. Have previously enjoyed malmaison properties but would not recommend this due to the above experience with staff and other guests.
Self
8/10
Excellent
16 Jun 2026
Louise
Convenient location and easy to find
Room and en-suite clean, bed very comfortable
Although we didn’t choose a cooked breakfast as we’d had a large meal the night before, the options looked amazing.
Partner
10/10
Exceptional
14 Jun 2026
Max
I love Malmaisons. The rooms are always different to the normal ones you get in other chains, but they're very well laid out. Even a standard double has a sofa at the end of the bed, so you don't have to be in bed to watch TV.
The bars are always good too.
Partner
10/10
Exceptional
13 Jun 2026
Richard
Bob
10/10
Exceptional
12 Jun 2026
Sue
Excellent experience as always.
Partner
10/10
Exceptional
11 Jun 2026
stewart
top class hotel. big room. very clean. wifi worked. It is part of the Mailbox building. Handy if you want to visit the BBC. Parking under the hotel. A bit of a challenge to get to the parking entrance but google helped.
Food options in the bar a bit limited.
would stay again.
Business
8/10
Excellent
10 Jun 2026
Laura
Hotel fine for a quick stopover. I thought Malmaison was a little more upmarket than I found it but room was a good size, clean and the bed was comfortable - my only complaint was that you could hear a lot of voices from the corridor and adjoining room but this didn’t continue too late into the night. Reception staff were pleasant enough but slow and unable to help with basic questions such as ‘where can I find a postbox?’. The hotel was in a good location for what I needed and I would stay again should I need to be in that area.
Self
10/10
Exceptional
09 Jun 2026
Jacob
Excellent stay, excellent staff. Only note would be lack of plugs by bedside, not the end of the world by any means. Would stay again!
Self
10/10
Exceptional
07 Jun 2026
Rachel
Great modern hotel in central Birmingham. Has a small spa on site which you can use at a discounted rate as a guest. Was surprised to see there wasn’t a pool there but other facilities you can use. You can’t prebook the spa which is a shame, only hope there’s availability on the day.
We had an issue with the drainage in our room, however once notified, staff were efficient at relocating and upgrading us for the inconvenience. I found staff to be very polite and attentive. Perfect location for wandering down to the bullring too. Also as a Starbucks onsite!
Friends
10/10
Exceptional
07 Jun 2026
Lee
Only glitches were being given a twin when we booked a double and too speedy serving breakfast, brought out whilst still eating, cereal bowl in hand while breakfast in front of you not the best but ok. Food is good, ate in the restaurant and staff really friendly. Will be back again, these are the only grumbles and we stay here frequently
Partner
8/10
Excellent
03 Jun 2026
Christopher
Staff on property are great - very kind, helpful and will go out of their way to help you out best they can.

My room, a suite, was a bit Worn Out in general. The couch was a bit stained and very worn looking, the ottoman was collapsed on one side, a bit unsightly. The bathroom was pretty large and nice, however, the shower handle came off and it was very hard to get the temperature to the right hot or cold - I mean very challenging. The room was a bit dusty - the air vents needed new filters for sure. and lastly the best thing was the Air Con worked great - it was hot while I was there, and once the air con was turned on for the trip, it worked excellently.
Self
8/10
Excellent
01 Jun 2026
Gina
The room was good a couple of niggly issues that we did mention to reception. The staff were all very pleasant and helpful.The breakfast was really good ,the continental was varied ,fresh and tasty.The cooked breakfast i had was good.
Partner
8/10
Excellent
31 May 2026
patrick
convenient near the train station. Clean and well maintained
Family
4/10
Poor
29 May 2026
Daniel
The hotel is looking dated and tired. The bar and public area are nice enough but the rooms really need updating. My room had hardly any water pressure. It was difficult to brush my teeth let alone take a shower.
10/10
Exceptional
28 May 2026
Helen
The room was lovely and had all the amenities necessary. The room was clean and the bed extremely comfortable ☺️
Friends_and_family Family
8/10
Excellent
27 May 2026
Niamh
Great! Good location! Very friendly and helpful staff.
Partner
10/10
Exceptional
26 May 2026
Tracey
Great stay & fab location will definitely return next time in Birmingham
Partner
8/10
Excellent
25 May 2026
MR PHILIP
Ive revised my review and posted alternate reviews on my stay at malmaison birminghan, and booking experience on other review sites with open and honest feedback. hope it finds you all well
Partner
10/10
Exceptional
25 May 2026
Stephen
Breakfast was good
Partner
6/10
Pleasant
25 May 2026
Sarah
Great location and lovely standard rooms if stopping by for just one night. Tends to attract the “nightlife” crowd so is busy and noisy late at night and there can be people roaming the corridors so keep the door locked.
The reception staff can be a bit preoccupied at busy times so make sure to check in at off peak times. Overall an ok experience with lots to like but if looking for a more upmarket experience would suggest the Hotel du Vin
Family
10/10
Exceptional
25 May 2026
Martin
Really good check in experience and the good service from the team continued through the stay. Excellent breakfast and really good air conditioning as it was the hottest day of the year.
Friends_and_family Family
10/10
Exceptional
24 May 2026
Alex
Fantastic spacious comfortable room which was very clean. The maintenance in the bathroom was a little poor, it was clean but felt tired. Great location with easy parking in the Q park next to hotel.
10/10
Exceptional
24 May 2026
Pam
Lovely room, comfy beds, spa was amazing
Friends
8/10
Excellent
24 May 2026
Claire
Went for a club room which was big but didn’t have much personality, and didn’t feel luxury, though nothing wrong with it. Excellent amount of plugs by the bed and elsewhere in the room. The bathroom felt a little un luxury too, although had decent size bath, shower and toilet sink combination.
Staff were perfectly pleasant but didn’t ask about my stay as i checked out.
Was good location and convenient for station.
Overall would stay again but manage expectation about club room.
Self
10/10
Exceptional
19 May 2026
Toni
Great hotel , central location especially with the car park being so close . The restaurant was pricey for the portions but the service was excellent. Also I think for the spa use the times need to be changed to earlier Acess as we were unable to use them as check-in times 3pm ,abs checkout time was 11am but access to spa was 10am .
Family_with_children
10/10
Exceptional
19 May 2026
David
Excellent hotel with great service and standards.
Partner
10/10
Exceptional
17 May 2026
Fahreen
The location is great, 5 mins from the station and right next tothe bars and restaurants of the mailbox. Good amenities - coffee in the room, toiletries etc. Onsite gym is well equipped and the small bar is lovely.
Self
8/10
Excellent
13 May 2026
Daniella
The hotel itself was nice, and the rooms were comfortable. However, when we arrived around 5 PM, we were told that the spa was already closed and would only reopen at 10 AM the next day. We also found it very odd that, despite staying at the hotel, guests still had to pay £15 for just 2 hours of spa access.

Overall, while the hotel looked good, the extra charges and limited spa availability made the experience disappointing. In my opinion, it was not worth the money we paid to stay there.
Friends_and_family Friends
10/10
Exceptional
12 May 2026
Betty
Lovely experience from the time I arrived until I departed.
Friends
8/10
Excellent
11 May 2026
Kiley
The hotel is well situation and has very helpful staff. Reception staff give all information and are efficient but there was a long wait to check in as i arrived when others were asking a lot of questions and only 2 people serving. I have a mobility aide so this made it more challenging. Room was comfortable and of a good size with a good TV. Shame the plug sockets are not next to the bed as i find this frustrating when charging my phone at night. Another issue was the bath/shower combo. I think it's a shame modern hotels still do this as i find it hard to step into the bath and have never known anyone to take a bath rather than a shower during a hotel stay, unless travelling with children. The reception staff were OK - they gave all information and went through the motions but the breakfast staff were exceptional. Couldn't do enough for me and constantly offered to help. The breakfast itself was massively overcooked and had been under a lamp too long meaning that it was cold when it arrived and burnt. I sent one back and the second one was better. Same thing happened the next day and my friend had similar issues with her breakfast. The toaster wasn't working so we asked for undercooked toast and it came out burnt, along with burnt bacon and overcooked eggs. Still to end on a good note, the restaurant staff were amazing and very helpful and the hotel was located well with good room sizes and comfortable beds.
Friends_and_family Friends
8/10
Excellent
11 May 2026
Devina
.
Self
4/10
Poor
08 May 2026
Christopher
Hotels.com offered an upgrade to a suite which I accepted and was confirmed in writing. Upon check-in was told that Hotels.com frequently do this even if the property is fully booked. Very disappointing.

Room was ok. Quiet. Awful smell emanating from the toilet though.
Partner
8/10
Excellent
08 May 2026
Johanna
Only problem we had was we had to wait over an hour to get our breakfast.
Partner
10/10
Exceptional
06 May 2026
steven
Lovely stay and if you are a Freemason there is a lodge across the road, fab room and very reasonable
Self
10/10
Exceptional
06 May 2026
Richard
A high quality hotel with excellent facities and staff
Business
10/10
Exceptional
05 May 2026
Laura
Great location.
Partner
8/10
Excellent
05 May 2026
Anthony
Nice hotel and friendly staff on reception. Unfortunately noisy when people returning to rooms at 2am and 4am, but to be expected in Birmingham city centre on a Saturday night.
10/10
Exceptional
05 May 2026
Craig
Tea and breakfast were amazing beds comfy
Partner
10/10
Exceptional
05 May 2026
James
We stayed over the Sunday/Monday bank holiday for the football. Room was spotless, staff were attentive. Nothing to fault.
Family_with_children
10/10
Exceptional
03 May 2026
Karen
Excellent location
Clean and today hotel
Staff very friendly
Beautiful interior
Friends_and_family Friends
10/10
Exceptional
02 May 2026
Lee
Great breakfast here snd rooms good standard in comparison to others nearby
Partner
8/10
Excellent
01 May 2026
Andrew
Clean room with a high bath in the shower, which looked like a previous re-fit of old hotel's bathrooms. Some space around the double comfort bed & usual Malmaison dark themes and quirky touches. Some reception staff were rude and remote, as their area is near the shopping centre entrance and the coffee shop next door, & not near the rooms. We were able to park with a voucher discount in a space below the hotel, which needed to be booked in advance. Breakfast was chargeable and for £19 a continental brekkie although £23 for hot food which was the non-advance price.
Partner
10/10
Exceptional
29 Apr 2026
Tom
Good stay and great breakfast
Self
10/10
Exceptional
28 Apr 2026
Luz
great place to stay, didn’t have time for the restaurant at dinner
Self
10/10
Exceptional
19 Apr 2026
Kim
Room great, breakfast small room for tbe number of people, general queing for coffee etc
Partner
10/10
Exceptional
19 Apr 2026
Mark
Lovely room in a good location
Friends_and_family Friends
10/10
Exceptional
18 Apr 2026
Stephen
Breakfast was very good, with a good choice on offer. There was also hot food available and although we didn't partake, the food looked very appetising. The room was large with a number of nice touches such as coffee maker ( pods)! Good quality toiletries and the room was very clean. Staffordshire were attentive and polite. Very enjoyable stay.
Partner
10/10
Exceptional
14 Apr 2026
Sanjeev
The stay was very pleasant, however the breakfast arrangements need to be overhauled. The very personal ordering service is excellent, but the wait( in our case 38mins) for the hot food to arrived is unnecessary. Thankfully we were in no rush so the wait wasn’t too much of a problem. However, on previous occasions when on a business trip I’ve had to leave before the food arrived so I could attend a morning meeting on time. Please look at changing the breakfast arrangements as many of my colleagues refuse to stay at this hotel for this very reason.
Partner
10/10
Exceptional
10 Apr 2026
Jennifer
Everything was perfect. Zero faults found.
Friends
10/10
Exceptional
09 Apr 2026
Jack
Clean room, excellent breakfast, family friendly, convenient location, convenient parking.
Friends_and_family Family
8/10
Excellent
08 Apr 2026
Stuart
Clean large room
Self
6/10
Pleasant
07 Apr 2026
Filipe
Spa is not included in the price,
6/10
Pleasant
07 Apr 2026
Elves
Spa is not included in the price of the hotel, £15 per person and only 2 hours of use.
Friends_and_family Friends
10/10
Exceptional
07 Apr 2026
Jenny
Slightly dated rooms. Overall a good hotel in a great location
Partner
10/10
Exceptional
06 Apr 2026
Linda
Truly exceptional! Service above and beyond from start to finish.
Family_with_children
8/10
Excellent
06 Apr 2026
Anthony
Great location close to Birmingham New Street. Rooms are clean, well equipped and quiet. All staff are fantastic - very friendly.
There is a need for maintenance in room 609 especially considering this is a premium quality hotel
Self
6/10
Pleasant
06 Apr 2026
Matthew
Clean and tidy. Bar staff excellent, reception manageress really not
Partner
10/10
Exceptional
05 Apr 2026
Andrew
Lovey stay here - will definitely stay again.
Friends
6/10
Pleasant
05 Apr 2026
Rod
They didn’t offer a room upgrade in line with my Hotels platinum status nor a free drink
10/10
Exceptional
03 Apr 2026
Stephen
Deluxe Club Double Room very large and comfortable. Always stay at Malmaison when stopping in Birmingham. Hotel very modern and well designed.
Friends_and_family Friends
10/10
Exceptional
03 Apr 2026
Mohammed Mujibur
Excellent property
Friends_and_family Family
10/10
Exceptional
02 Apr 2026
Luned
Great location, convenient to city centre and especially Birmingham New Street. Quiet hotel.
Family
6/10
Pleasant
30 Mar 2026
Richard
Room could do with openable windows.
Business
10/10
Exceptional
30 Mar 2026
Chris
all great, bostin
10/10
Exceptional
29 Mar 2026
Emma
Quick uni visit with my son - expensive compare to other hotels but worth the bit extra
Self
10/10
Exceptional
29 Mar 2026
Nola
Clean room and lovely breakfast
10/10
Exceptional
29 Mar 2026
Nigel
Excellent hotel and location, staff superb and very helpful
Partner
10/10
Exceptional
28 Mar 2026
logan
Good would stay again. Food Excellent
10/10
Exceptional
24 Mar 2026
Edward
Malmaison is conveniently located a few blocks away from the main train station for Birmingham, and this is in the middle of all the action in the central city, even part of the Mailbox mall with a movie theater and excellent restaurant-bar-pub choices.
Self
10/10
Exceptional
22 Mar 2026
Daniel
Good for business travel
Self
4/10
Poor
22 Mar 2026
Nigel
Looking really old - not the Malmaison of old - freezing cold room with thermostat “barred” from increasing temperature. Carpet fraying, decor tired. Time to move on to more modern hotels. Sad really.
Partner
10/10
Exceptional
22 Mar 2026
Antony
Great location and friendly staff
Self
10/10
Exceptional
18 Mar 2026
Greg
It’s central Birmingham. Canals and curry are the order of the day. You’ll have a blast.
8/10
Excellent
13 Mar 2026
Dinah
Safe very convenient location to stations, centre and 02 Academy. Mini Tesco and Sainsbury also in walking distance. Had a standard room which was very sufficient, nice biscuits, coffee bags instead of instant and a small fridge. Bathroom had an emergency sanitary kit which saved my life. Rooms well sound proofed. Only thing was some of the furniture was a bit chipped and tired, the desk chair I reported to reception as it was very tatty and torn, hence knocked off one star.
Self
10/10
Exceptional
11 Mar 2026
Zoe
Friendly and efficient staff. Amazing water pressure. Quiet. Very comfy bed & pillows and fluffy towels.
Self
2/10
Poor
01 Mar 2026
Dean
Spa (hot tub specifically) and gym indicated as part of the hotel, ie, not an extra fee. Chargeable amenities are always stated. This was not. And they wanted £15 lee person. Hotel admitted it was a mistake on Expedia however did not honour entry and said that \"the spa is also not advertised as being free\". They also state that the carpark is £18 for 24hours. It was £25. We picked this hotel based on the spa being part of it.

Location & surroundings

Malmaison Birmingham Hotel
One Wharfside Street, 1, Birmingham, United Kingdom

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Malmaison Birmingham Hotel

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