Name: Hampton by Hilton Birmingham Broad Street
Address: Broad Street 200, Birmingham, B15 1SU, GB

10/10

Exceptional

30 Jul 2026

Wayne

Great service and helpful staff

4/10

Poor

30 Jul 2026

Alison

Arrived at hotel, quick and pleasant booking in. However, daughter's room was dark as the blinds were pulled down and not working. She went back to Reception and informed staff of this. Lady behind desk was very professional/polite and they got her a different room on same floor.
Our room had no lock on toilet door and did not shut properly, so hubby and I had to sit on the toilet and hold door closed! We went down and spoke to female receptionist and the Manager. We were told that there were no maintenance on that day! We were told that they may be able to move us, but not on the same floor as before. We asked for some reimbursement, and yes they did say they would reimburse our parking ticket and then when we spoke to Manger he lied straight to our face and said that due to an accident some time ago with a guest in their hotel room bathroom, ALL bathrooms in the hotel were disabled and did not lock!! My daughter was in one room and then moved to another and in both of these rooms the bathroom door locked!! Would definitely not go back, even though the rest of the staff were polite and professional.

10/10

Exceptional

30 Jul 2026

Ruxandra-Gabriela

Very nice stay, very clean & helpful staff.

8/10

Excellent

30 Jul 2026

Barry

There’s always room for improvement in any business and this is no different. If you take on board the general consensus then hopefully this will happen. Thank you.

10/10

Exceptional

29 Jul 2026

charlene

Lovely hotel, 2nd time visiting and will book again on our next trip to Birmingham. Parking is great with lift access. 24/7 snacks great for when back from a concert. Last time we had a pizza after our concert.
Helpful, friendly staff. Good night sleep.
Nice breakfast, lots of choice.
Definitely recommend this hotel.

8/10

Excellent

29 Jul 2026

Keri

We only stayed the night and didn't use an facilities. The huy on the check in was brilliant - even let us have our room early which was greatly appreciated. The room was ok but some fixtures (in particular the tv) needed an upgrade. For some reason the bed was very squeaky. You were afraid to move i the night as you didn't want to wake anyone else up!

10/10

Exceptional

27 Jul 2026

Kent

Arrived by car in afternoon. Sat nav was a little out (same road, different parking entrance) so better signage would be good. Car parking itself was a little tight but a fair price for an area more secure than an open car park.
Arrived at reception and welcomed, staff member spent time to deal with our many queries relating to the area, restaurants, theatres etc. Clear directions to the room.
Room clean and comfortable, well maintained throughout our 3 day stay; no need to ask for additional toilet roll*! Shower good. Biggest TV we have had in an English hotel.
Hotel very well sited, good bus and tram links to the city but an easy walk to many of the sights, including the canal network, theatre and Black Sabbath bridge!
Buffet breakfast very good but fried eggs would be nice (no indication if these could be ordered). Two waffle machines - could do with another at weekends when children staying are moths to a lamp when it comes to waffles!
Did not try the bar - a good number of canal-side and just off-canal pubs serve decent real ale.
Drop off of keys easy.
Draw backs? Well
the stream of text messages asking how each part of the day could be scaled back;
the lift operation could do with updating and finally;
why such cheap toilet paper? You need 5 or more sheets to avoid an episode with the paper splitting (if you get what I mean). Better ply paper would be more cost efficient - Honest!
Would definitely stay again.

10/10

Exceptional

26 Jul 2026

Isobel

Modern room, clean and well up to standard for a typical hotel room. Iron and hairdryer, plus safe in the room. The entrance is a bit anonymous, as we happened to be looking at a property on the other side of the road and walked straight past it, but once we realised where it was, clearly no issue. All the staff we dealt with were very helpful. Took their advice and got down for breakfast at 8, and straight to a table - did notice queuing later on. Buffet style breakfast and reasonable choice.

I would stay there again - convenenient to access - tram stop about one minute away and there was some car parking. Five minutes walk from the Utilitaria Arena where we were going to see a Show. Lots of venues with very loud music playing in the street as we walked back (11pm on a Saturday night) but back in our room couldn't hear noise. All in all a pleasant stay even though just the one night.

8/10

Excellent

26 Jul 2026

Sandra

Bedroom and bathroom both clean and spotless. Beds comfy. Queued a bit at check in but it was just after 3 so peak time. Staff were friendly and efficient. Lifts had queues as well. Breakfast disappointing, would prefer better quality continental rather than all the offering of poor quality. Nothing wrong with options or the way it is offered on the buffet, just not great quality.

8/10

Excellent

25 Jul 2026

Monika

Fantastic breakfast lovely staff

8/10

Excellent

21 Jul 2026

Karl

The rooms were nice, we had a family room which had just enough space for a short stay.
Staff were nice and grand helpful throughout.
Location is good, easy access to all local amenities.
My only disappointment about the stay was the breakfast, we all as a family felt it let the hotel down, the quality and variety of of option were minimal, the scrambled egg and sausages were not great, eggs were gritty and the sausages were cheap in quality, not what I would expect from a Hilton branded hotel.
The breakfast has made us think whether we would want to book another Hampton by Hilton hotel again, which is a real shame as everything else was good.

Friends_and_family Family

6/10

Pleasant

21 Jul 2026

Andrew

Great location and price. Breakfast included was ok. Room was poor with cracked sink and toilet door that would not stay shut and without a latch. Lots of AC droning noise through the bed noise that disrupts sleep. But for the price and location, hotel is OK.

Friends_and_family Family

8/10

Excellent

21 Jul 2026

Prerna

Clean room. Toilet could do with an air freshener. No lock on the toilet door which was a let down.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Paul

Great location near Brindley Place, Five Ways station and the city all easily accessible on foot. A good car park as well attached to the hotel.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Jide

nice attention and excellent services, together with good environment make our trip so happy.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Justina

Holtel was very clean and tidy, easy access to centre with transport. Overall experience was great breakfast also was excellent. Will vist again.

Business Family_with_children

4/10

Poor

12 Jul 2026

lewis

The location is great for restaurants etc. parking option good. Welcoming at reception. All good things done. Had issue with bathroom door not closing. Reported to reception and quick response. First facilities person you could tell did not want to d the job as said will take some time. We insisted it be sorted for privacy. Next facility person arrived and just got on with the job. The only improvement made from a 2” gap opening to a 1” inch opening and still can’t fully close. I said expect a higher standard with interior as Travelodge would be a comparison. Answered with we are a standard of a Travelodge. Won’t be booking Hilton anymore. Breakfast options not great and don’t consider gluten free. Wil be going bac Crown Plaza next time in Birmingham as used to stay here

Partner

10/10

Exceptional

10 Jul 2026

Rita

It was an excellent experience, I will definitely recommend. Staff are so kind and helpful

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Kerrie

Good hotel, excellent position for city centre, easy parking, nice breakfast, helpful staff.

Partner

8/10

Excellent

09 Jul 2026

Charo

What an amazing stay! Once again Hampton's members of staff are so welcoming and helpful. Thank you!

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Nadia

Excellent hotel in a good location breakfast is complimentary good location and good parking prices

Business

10/10

Exceptional

07 Jul 2026

Nathan

Stayed here for son’s university visit. Great location with parking, everything in city is walkable from here. Breakfast was good, waffle maker a highlight.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Kate

Great location, very friendly and helpful staff

10/10

Exceptional

05 Jul 2026

Sandra

Unsure on approach to front of hotel, but what a little gem!
Felt safe. Polite and helpful staff. Rooms were well maintained and immaculate. Breakfast was adequate. Personally, I found the bed to be hard. Would recommend.

10/10

Exceptional

04 Jul 2026

Victoria

Staff very thoughtful, friendly and helpful. Room comfortable and quiet. Thank you!

8/10

Excellent

30 Jun 2026

Emily

Stayed one night with a friend. I arrived early and needed to work, friendly staff member let me work in the bar area and then let me check into the room early to work. The WiFi worked well in bar area but in the room it didn’t work and phone signal was poor. The beds were both bigger than usual single beds but rock hard. The aircon was powerful and quiet, but hard to turn off. The shower was ok but the towels we were given were very strange - mine was so old and rough, while my friends was brand new and got fluff everywhere.
Breakfast was poor, I appreciate it’s included in the price but the food selection was very cheap. Fruit was tinned. No tomatoes or mushrooms with hot food. Nothing gluten free and limited vegan options, my friend said scrambled egg tasted of cheese not egg. It was also very busy (likely because it’s included in the room rate for all guests). Handy location but there’s multiple hotels on the street so I’d likely try somewhere else if I had to return to the area.

Friends

8/10

Excellent

28 Jun 2026

David

Good location. Staff helpful. Room was spacious. The breakfast was ok but not great.

Self

6/10

Pleasant

28 Jun 2026

Mike

Breakfast was great
Rooms were fine, but the bed was awful.
Parking costs are extortionate

Family

8/10

Excellent

28 Jun 2026

David

Helpful and friendly staff

Family

10/10

Exceptional

27 Jun 2026

nicholas

Nice hotel on broad street with air conditioning, reasonably priced.

Friends_and_family Friends

8/10

Excellent

26 Jun 2026

Chih-wei

GREAT HOTEL IN BIRMINGHAM. BETTER THAN MY EXPECTS .SO MANY THINGS CAN SEE .I WILL COME BACK AGAIN.BIRMINGHAM IS GREAT CITY .YOUCAN NOT MISS IT

Friends_and_family Friends

8/10

Excellent

26 Jun 2026

Charo

What a fantastic and warm welcome from members of staff at The Hampton Brum. We just love it and is our always first choice in hotels whenever we visit Brum.

Partner

10/10

Exceptional

22 Jun 2026

Jack

Room was clean, staff was great and the breakfast was great also,

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Carena

Very clean room

Friends

2/10

Poor

21 Jun 2026

Jamie

Entered room
Blind was broken and could not be raised

Wet towel in floor

To in and running

Entered second room

Man’s razor left in window sill

Queue for breakfast was out the door

Dissapointing

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Andrea

.

10/10

Exceptional

20 Jun 2026

Muhammad

Staff was cooperative and professional
Overall, It was a great experience

Family_with_children

8/10

Excellent

18 Jun 2026

Victoria

Comfy bed and all very nice and clean. Air con was easy to use so the room stayed a comfortable temperature. Staff were friendly and helpful.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Jesse-James

Pleasant stay

Family_with_children

8/10

Excellent

15 Jun 2026

Jane

All was fine exceot for the design of the washbasin in the en-suite. The basin itself was situated at the back of the countertop and if you are short, like me, you had to lean across a great expanse of countertop to wash or clean your teeth and make a lot of mess - bad design!

Partner

8/10

Excellent

14 Jun 2026

Lisa

was a good room quick check in lovely helpful friendly staff
my only niggle was just 2 teabags in the room … being ladies of a certain age we really do appreciate more than one cuppa each
otherwise a great stay and would come back to the hotel again

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Kerry

The hotel was ok! Downsides; the bed was very hard and uncomfortable and no fridge in the room to keep a drink cold. We requested a low floor due to fear of heights and we were put on the 13th floor. I had to sign a piece of paper to get 2 pieces of gluten free bread. Benefits; the hotel was right by tram and walk to Utilita Arena was under 10 minutes. Room was spacious but we had upgraded to premium. Overall would pick somewhere else next time.

Partner

10/10

Exceptional

13 Jun 2026

Ruth

Nice spacious clean room. Comfy bed. Fabulous bathroom - loved the shower. Breakfast was great!

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Ruth

Ideal location for access to the Utilita Arena and bars and restaurants at the jewelllery quarter

Friends

8/10

Excellent

13 Jun 2026

Coralie

Brilliant position on Broad Street.
Room was exceptionally clean and the staff were so helpful and cheerful .

Partner

8/10

Excellent

13 Jun 2026

Karina

Friendly greeting from polite staff. Hotel very clean but rooms a little tired, very comfortable though and we slept well. Bathrooms were lovely and looked new. Good choice at breakfast but scrambled eggs were awful☹️
Hotel really well situated, tram stop outside so very easy to either walk or tram into Centre.
Would recommend.

Friends

10/10

Exceptional

10 Jun 2026

Patrycja

Very good value for money, excellent staff. I received the message on arrival checking if I was happy with everything in my room. I will come back just to have waffles for breakfast, they were great. The choice at breakfast was really good . Enjoyed my stay.

Self

8/10

Excellent

08 Jun 2026

Gary

Quick check in room was good just a two night break no problems

10/10

Exceptional

08 Jun 2026

Peter

Excellent all round, would reccomend.

Self

10/10

Exceptional

07 Jun 2026

Tony

Great staff and always welcoming

Partner

10/10

Exceptional

07 Jun 2026

Angela

A very nice stay
Yes good, nice staff

10/10

Exceptional

06 Jun 2026

Mark

Great room, clean and tidy!
Great location!

Self

6/10

Pleasant

05 Jun 2026

Tristan

Decent hotel overall.staff good.breakfast mixed bag- some nice things eg bacon croissant, and some not -poor sausages and fruit selection.room nice overall.biggest problem was the strange small pillows,more like cushions...in a hotel I expect a hotel pillow not those,poor.

Partner

6/10

Pleasant

02 Jun 2026

Walid

Good location close to everything

Self

6/10

Pleasant

31 May 2026

Tendai

Breakfast could be improved. The scrambled eggs were dry and tasted horrible, tasted not freshly made. Poached eggs could be added as an alternative as well. Or even made to order.

The curtains/blinds could be improved. With it getting lighter very early hrs there is no blackout. And struggled to sleep once it was light

Friends_and_family Friends

8/10

Excellent

31 May 2026

Hoglah

We enjoyed our stay and would come back again.

Family_with_children

8/10

Excellent

31 May 2026

Catherine

Perfect location and good value for a family of 4!

Family_with_children

8/10

Excellent

29 May 2026

Heather

Great stay have stayed at this hotel several times, breakfast good, staff pleasant, good location. Normally I love the bed/pillows but the room thistime was lumpy but wouldn't put me off going again 😀

Friends_and_family Friends

6/10

Pleasant

29 May 2026

Jill

Good location for ICC

Family_with_children

8/10

Excellent

26 May 2026

Satish

Had a good time. Neatly maintained. There is paid parking available accessible from the street behind the hotel, so it would be helpful to provide clear instructions to reach it.

Family_with_children

10/10

Exceptional

25 May 2026

Gaz

Stayed many times before would stay again

Partner

6/10

Pleasant

25 May 2026

Maria

Ok stay,cleaning standards need to be checked,ok breakfast but nothing special

Family_with_children

10/10

Exceptional

20 May 2026

Claude

fresh breakfast, room clean,

Partner

8/10

Excellent

18 May 2026

Richard

Great location, hotel room was clean and comfortable, good view from the room, staff very friendly and helpful, great nights sleep. The only negative regarding the stay was the breakfast. Cafeteria type experience, food not the greatest quality and do avoid the scrambled egg at all costs, it was almost liquid while being grainy with no taste a very strange combination and not in a pleasant way. Trays all over the place, if we visit again we will avoid the breakfast and eat elsewhere. But overall the stay was good and excellent value for money.

Friends_and_family Friends

10/10

Exceptional

16 May 2026

Emma

Easy booking and easy location

Friends_and_family Friends

10/10

Exceptional

15 May 2026

JUDY

Attended a conference at the ICC for 3 days. Easy to walk,about 6 minutes. Tram passes in front of the hotel, and parking is accessible at the back of the hotel so must drive around to that street to park. Very good selection of hot and cold breakfast. Quiet clean rooms. Reception is on the 3 rd floor accessible by a lift.

Self

10/10

Exceptional

14 May 2026

Sarah

Perfect location for an evening out or going for a concert at the Utility arena

8/10

Excellent

11 May 2026

April

Good parking

Friends_and_family Family

8/10

Excellent

10 May 2026

Miranda

Breakfast good not brilliant for an evening meal

Friends_and_family Family

8/10

Excellent

10 May 2026

Kelly

Lovely room. Issues with shower drainage

Friends_and_family Family

6/10

Pleasant

09 May 2026

Luke

Positives is the staff were very friendly, rooms are starting to look a tad dated, curtain rail was hanging off in my room which wasn’t ideal for wanting to not be woke up early doors

10/10

Exceptional

09 May 2026

angela

Room great staff friendly breakfast good plenty to choose from air conditioner in room fab

Partner

10/10

Exceptional

06 May 2026

Sophie

All was great cleanliness, staff and food also the 24hour snack bar.

Partner

10/10

Exceptional

06 May 2026

Peter

We enjoyed our stay. Our room was clean and comfortable and the staff were all very polite and helpful. Our only observation, which we relayed to the staff at reception on departure, was that both the bathroom basin and shower were very slow to drain away, which they said would be dealt with by their maintenance team.

Partner

10/10

Exceptional

06 May 2026

Gurpreet

Staff were great and the stay was a comfortable one. Will definitely book again.

8/10

Excellent

06 May 2026

NeilL

Helpfull friendly staff, breakfast was good, bar service excellent.

Partner

10/10

Exceptional

05 May 2026

Tony

Great friendly staff and great location

Partner

6/10

Pleasant

04 May 2026

Timothy

Well located and recommended for nights out

8/10

Excellent

04 May 2026

Luke

It was very cheap done the job with breakfast included. Just could do with a repaint and a decent bar and sound proofing as you can hear what’s going on in the rooms next to you.

Friends_and_family Family

8/10

Excellent

04 May 2026

Jeffrey

very clean
bed a little uncomfortable and made a lot of noise when moving in bed
lots of breakfast choice,coffee hot,but scrambled egg was cold and rubbery,
ideal location
although a little noisy,ask for ear plugs if room is in the front

Partner

10/10

Exceptional

03 May 2026

Christopher

Very clean room and more modern than expected. Good location with easy parking. Very good breakfast.

10/10

Exceptional

02 May 2026

Laura

We had the best welcome ever, a lovely lady Hanin greated us and she was just awesome. The hotel is perfect, clean very well located, breakfast was good too. We really enjoyed our stay, thanks

8/10

Excellent

02 May 2026

Neil

A great value hotel in a well located area for accesing Broad Street and the city centre.
Breakfast was good considering the overall price.
Will use again.

Self

6/10

Pleasant

30 Apr 2026

leanne

Friendly staff, especially at breakfast

Friends

6/10

Pleasant

30 Apr 2026

Connor

Spacious and clean rooms. The shower didn’t drain properly though, so had to be careful that I didn’t flood the entire bathroom! Staff were friendly. Breakfast was very delicious! With reception being on floor 3, queues can form for the lifts (which aren’t very fast) quite quickly.

Friends_and_family Friends

10/10

Exceptional

28 Apr 2026

Janet

The room was clean and confortable. The breakfast was fresh, good choice of food. The staff were friendly and attentive. We really enjoyed our stay

Business

10/10

Exceptional

27 Apr 2026

Michelle

Super stay at this hotel great value for money and so close to pubs,clubs and restaurants. I would highly recommend lovely breakfast

Friends_and_family Friends

8/10

Excellent

26 Apr 2026

ian

Breakfast was very good
Room was very clean

Friends_and_family Family

4/10

Poor

25 Apr 2026

Tom

Could hear the bars below music late into the night. Fire alarm went off twice at 1:40am and then had no hot water this morning.

Would not stay again.

Family_with_children

6/10

Pleasant

25 Apr 2026

Emma

We stayed here for a concert and the location was fantastic. Parking, check in was good, room had great air con, nice bathroom, good breakfast, good price. Staff were also great at managing the crowds and lifts when we all got back. However we didn't have any curtains in our room, just a net. We also found the beds ridiculously hard and the pillows flat. Neither of us could sleep. It's such a shame because everything else was good but when you can't any sleep it ruins the stay!

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Clair

The staff are lovely and friendly, they make you feel welcome, very clean hotel, a fantastic choice of food for breakfast, we will definitely be staying again

Family_with_children

8/10

Excellent

23 Apr 2026

Lisa

Room was clean, staff helpful and friendly, check in and out was quick and easy, good range of breakfast options

Self

8/10

Excellent

22 Apr 2026

Michael

Good overnight hotel about 20 mins walk from the centre of town . Very clean and organised. Parking easy safe and not bad value at £15.
Would use again

6/10

Pleasant

19 Apr 2026

Melissa

Parking was very limited. We found one very tight space after driving around. £15 .00 was expected though. Breakfast was below average. DO NOT TRY THE SCRAMBLED EGG.. It tastes nothing like egg, just powdery and dry (made from powdered egg?). The rest was okay if you don't need a fry up (no other form of egg on offer anaemic sausage). Our rooms were very basic. I travel a lot. £330.00 for two rooms for a night... Not great.

Family

10/10

Exceptional

17 Apr 2026

Jimmy

Breakfast excellent, Parking excellent

Friends

10/10

Exceptional

17 Apr 2026

Cynthia

Staff are professional and kind.
Clean easy access to places we wanted to visit.

Partner

8/10

Excellent

16 Apr 2026

Zihni

Nice spacious room , helpful pleasant staff , convenient location and car park on site.

Family_with_children

8/10

Excellent

16 Apr 2026

CRAIG

Good location and decent hotel with a brilliant breakfast, apart from the guy with 6 croissants ?

Business Self

8/10

Excellent

15 Apr 2026

Sheena

Breakfast was excellent

Business

8/10

Excellent

14 Apr 2026

Kaye

Excellent staff , Maria Francis made our check in fast with a welcoming smile . Excellent breakfast . Fabulous view over the city skyline . Very clean throughout the hotel . Great experience .

Partner