Name: Delta Hotels by Marriott Birmingham
Address: Hagley Road, Five Ways, Birmingham, England, 12, Birmingham, B16 8SJ, GB

8/10

Excellent

31 Jul 2026

santiago

AC devil

10/10

Exceptional

27 Jul 2026

Richard

Beautiful modernised Georgian building, marble floored and wooden revolving doors to reception, well mainted and beautifully appointed as you would expect. Helpful staff and plenty of easy access car parking for a centralised Birmingham hotel. Location is the key, 20 minutes walk takes you directly to the centre and the Bull Ring with high street shopping, positioned just outside to the left is the local tramstop (Edgbaston Village) and to the right a rail connection (Five Ways, Midland Rail), whilst driving brings you directly A4540 inner ringroad. Edgbaston cricket stadium is a good walk but still only circa 30 minutes away, whilst a plethera of resturants, bars and pubs are 5 to 10 minutes walk down Broad Street. Pleasant large double room with all the mod cons, clean airy bathroom with both bath and shower.

10/10

Exceptional

19 Jul 2026

Hayley

On arrival, we were greeted by a lovely gentleman who checked us in and helped with parking. All staff were incredibly friendly, and nothing was too much trouble,
Our room was spacious, well equipped and very comfortable.

Partner

10/10

Exceptional

15 Jul 2026

Danna

Excellent stay!

Family

10/10

Exceptional

15 Jul 2026

Allun

Staff in the restaurant every morning were exceptionally friendly and helpful with any request. Breakfast selection was varied and plenty full.

Rooms were clean and tidy.

Staff on reception were friendly on arrival and on departure

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Benito

Great location for town and the university for a graduation event. Bar man and gym staff were a bit grumpy but reception were helpful.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

David

Stayed overnight with friends who were visiting. Our room was a good size, bathroom was clean and tidy.

8/10

Excellent

05 Jul 2026

Alana

Reception well maintained.
Breakfast quite expensive for what it was.
Disappointed to find out that a roll away bed is an extra £20. No mention of that on the website when we booked.
Pillows in room are terrible
Room is clean, bathroom a little tired
Nice that there's a water refill station in reception
Able to park, although there isn't a huge number of spaces
Walking distance to the Utilita Arena (20mins or so) but far enough away to not hear the night life noise.
Pleasant stay for one night for events at the Utilita

Friends_and_family Family

2/10

Poor

27 Jun 2026

Ansu Mari

Unclean, dusty, smelly room
Person next door smoking - smell travelled to hallway
Gym - fully under construction - unusable

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Menna

N/a

10/10

Exceptional

21 Jun 2026

Philip

Very pleasant, stylish property with excellent staff. We didn’t use any of the facilities but our room and the ambiance of the hotel were impressive. Parking at the hotel and convenient access into Birmingham on foot or by public transport.

Partner

10/10

Exceptional

21 Jun 2026

Emma

Lovely stay. Rooms were clean and spacious. The bathroom was a bit dated but still clean and large. Beds were very comfy. Location was great for going into Birmingham. We ate two evening meals, both of which were very good and reasonably priced. Only downside was lack of bins - only one small one - a small thing but a bit frustrating.

Friends_and_family Friends

2/10

Poor

16 Jun 2026

Daniel

Outdated monstrosity of a hotel. Damp smelling room, miserable staff and a terrible fly problem in the bar area. Windows were utterly filthy inside and outside.
Marriott used to be a good standard mid range hotel. It’s in need of a big refurbishment and some efficient management.
Worst hotel we have stayed in for a long time

Friends_and_family Friends

8/10

Excellent

15 Jun 2026

Vivienne

We had an overnight stay. The room was quite spacious and clean. The bathroom was also clean. Overall, the room looks tired and could do with an update compared to other hotels in the city. The staff were polite and friendly. We had requested hypo allergenic bedding due to allergies and these were provided. Breakfast was good and buffet style, withplenty of choice of continental and cooked. There is parking which you pay onsite upon arrival.

Partner

10/10

Exceptional

14 Jun 2026

John David

We have stayed at this hotel before and it’s a clean and the staff are great and friendly. I do tend to chat with staff about anything and everything and they kindly listen to me wittering along without a vacant stare on their faces. It’s nice to have a car park in the grounds, although it’s charged for but the convenience is priceless. We will be staying again in September, Edgebaston Cricket ground is a walkable distance away and that’s our reason for our stay.

Friends_and_family Family

8/10

Excellent

30 May 2026

Rebecca

Very clean, staff are nice and helpful

Friends_and_family Friends

8/10

Excellent

26 May 2026

Colin

This hotel is ideal if you have a child at University of Birmingham. Close to Morrisons and Costa with a tram connection just past Morrison which can take you straight to the Bullring for £3.50 return.

Partner

10/10

Exceptional

17 May 2026

Catherine

ALL the staff (reception, bar/restaurant, housekeeping) were really friendly, kind, helpful and wanted us to have a good stay. Every single one of them.

8/10

Excellent

04 May 2026

Vanessa

Only slight negative was AC wasn’t working and room was hot. Fan was supplied not that effective though.

Partner

10/10

Exceptional

29 Apr 2026

Chris

Good base for a stay near the city centre. Well run, would definitely stay again.

10/10

Exceptional

28 Apr 2026

Elizabeth Jane

We love the hotel. Staff were really friendly. Great location for the ICC and the Arena. Easy parking and everything is well looked after. Only thing we found was we were expecting there to be a fridge but there wasn’t and there was no toilet brush in the bathroom. Other than that we had a great stay and would stay again

Family

10/10

Exceptional

28 Apr 2026

Elizabeth

Lovely Hotel. I have stayed here before as it’s a great location for the icc and the arena. The staff are really friendly and the beds comfortable. The rooms are a good size and everything feels looked after

Family

6/10

Pleasant

24 Apr 2026

Jess

The hotel could do with a bit of an uplift. Rooms were quite old fashioned.
Room was so warm and the air con wasn’t working and we only had three working plugs in a room for four people.
The breakfast was also mediocre. The bacon was grey so I didn’t trust the rest of the meat being left out.

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

Jodie

Perfect hotel, beautiful and elegant and affordable.

Friends_and_family Friends

10/10

Exceptional

21 Apr 2026

fei

nice staff

Family_with_children

10/10

Exceptional

21 Apr 2026

Ronak

Fresh breakfast

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Pippa

The staff at check in were very friendly. Upon checking into our room it was clear that the air didn't work - the central air had a flashing warning light and the room had been equipped with a plug in fan and a plug in radiator. Luckily we didn't need to use either as we were travelling with a child and the radiator would have been burning hot to the touch and the fan was incredibly noisy so she'd have never slept. Not an issue for us but in hotter or colder weather I'd have wanted a room change. On top of this, when the shower was running water leaked from the ceiling onto you, as if a pipe above had burst, dripping water that had filtered through dirty ceiling and plaster onto the person showering. Again, if our daughter hadn't been asleep when we'd noticed this we'd have asked for a different room. We did inform reception of this in the morning and they did apologise. There were also silverfish in the bathroom.
Overall, the hotel is fine, and we didn't pay a lot for our stay. It is a very convenient location but it just felt like the room needed quite a bit of general maintenance.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Debbie

Spacious rooms and great location. Also great breakfast!

Friends_and_family Family

2/10

Poor

07 Apr 2026

Sai

Very dated hotel reception area could be improved dirty glasses laid around leaving no option for guests to have the complimentary ice tea

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

SANDEEP

Nice and comfortable stay. Family Room was good and spacious. Kids loved it.

2/10

Poor

04 Apr 2026

Atif

One of the worst stays we've had. We were given a faulty room with a broken ac unit, instead of offering a room replacement we were given fans, which caused my 5 year old to vomit due to constant fluctuations of the temperature. The complimentary water tap was out of order and when we asked for bottled water we were told those are only given to suite rooms. I was not aware of this prior to the booking. Also housekeeping only came to clean for one out of 3 nights of our stay to clean. Overall the staff were not accommodating to our issues or did we feel they were a concern for them. One of the worst stays we've had.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Chelsea

I stayed for 12 nights and the hotel staff really did look after me. My bedroom was spotless every day, the reception and restaurant staff were very welcoming. I would definatly stay again. Thank you!

Self

2/10

Poor

18 Mar 2026

Grant

Staff totally incompetent and room downgraded without any communication.

Friends

6/10

Pleasant

18 Mar 2026

James

Okay

Self

10/10

Exceptional

07 Mar 2026

Penelope

Good location and great sized room

Partner

4/10

Poor

22 Feb 2026

Alex

Room door broken, left sat the floor for 30 minutes waiting for maintenance. Asked for sofa bed to be made twice and came in that evening and it was t made.

Family_with_children

10/10

Exceptional

16 Feb 2026

Sian

Very helpful staff. Lovely room

Friends_and_family Family

8/10

Excellent

30 Jan 2026

Graham

The room was very nice and clean, but old worldly but I like that. Only down side was the double bed was actually two singles put together and the join was uncomfortable. Also the pillows were too soft which I did point out to reception but there never really did anything about it despite saying they would.

Business

6/10

Pleasant

28 Jan 2026

Alan

The hotel and staff were all 10/10. However, the hotel claims to have EV charging and does not which is extremely inconvenient!

8/10

Excellent

15 Jan 2026

David

Excellent room, comfortable, good wifi and TV reception.

6/10

Pleasant

13 Jan 2026

Katherine

They tried to charge me for breakfast even though it was clearly shown on my booking, I had to prove this (not a good start). The TV didn't work in the room for the duration of our stay. Be aware of additional parking charge of £15. No obvious wheelchair access from the disabled parking places. Staff in the restaurant were very attentive.

6/10

Pleasant

12 Jan 2026

Linda

Lovely staff, very helpful. The bathroom was okay but one or two mold spots around the bath seal which were a bit unsightly. The bed had feather pillows which I am allergic to so had to request replacement. This was dealt with strai

10/10

Exceptional

09 Jan 2026

Maddy

Just wanted to say a huge thank you to all the staff who were so kind and helped us get into the car park in the heavy snow when our car couldn’t make it!! Absolutely couldn’t fault this hotel, the room was clean, lovely and spacious, in a great location easy to find and get to. Breakfast was really great and overall the stay was such a reasonable price, all of the staff were friendly and so helpful. Would absolutely recommend, thanks again :)

Leisure Family

6/10

Pleasant

31 Dec 2025

Peter

Hello, as a regular customer stating at this hotel I found at this time I wasn’t issued what I needed for my reasons in stated when I booked this hotel, due my partner suffers with depression & anxiety, the room I picked on the picture showing 2 big windows with city views, but this time it wasn’t accommodated to my partner’s needs, I even rang the hotel to make sure that it was the right room I will be staying, and I was assured it was.
My stats are always addressed but this time I was quite disappointed.

Leisure Partner

2/10

Poor

28 Dec 2025

sanjay

Not worth the price

8/10

Excellent

27 Dec 2025

Sean

Our stay was ok. Hotel a bit dated compared to other Marriotts we’ve stayed at. Breakfast was not very hot. Service from reception was excellent.

Leisure Partner

6/10

Pleasant

26 Dec 2025

GAVIN

The hotel is located on the outskirts of the city. The rooms are moderate and certainly need a refurbishment. Breakfast was poor, very basic and cold offerings. In recent years the hotel has been modernised; it has lost all its charm. The bar area is bland with limited dining options. The reception staff were okay but they have a strict policy - no check-in before 3pm; on two occasions I have arrived slightly earlier but none of the staff would check their computer to see if my room was ready and I had to wait - not great when you are waiting with small children. My advice would be to book elsewhere within the city!

Leisure Family

10/10

Exceptional

21 Dec 2025

Ayotunde

The room was very lovely, the staffs were very courteous and the amenities were great too.
The only issue I would raise was the bath towel left lints on my body. Besides that, it was fantastic

Partner

10/10

Exceptional

21 Dec 2025

Jason

Grest hotel, very comfortable

Business

8/10

Excellent

18 Dec 2025

Robert

Fresh breakfast buffet with option for eggs made the way like, friendly staff and good atmosphere. The bedroom however a cold, A/C not working and the supplied oil heater couldn't cope.

Leisure Partner

6/10

Pleasant

16 Dec 2025

Robin

Just Okay for Marriot Standards

Business Self

10/10

Exceptional

15 Dec 2025

Kimberly

We received a lovely welcome and your Reception team (both day and night) were extremely helpful and courteous.
Our room was adequate although with only lamps for lighting, it was a little dark. Maybe an improvement for the future. Breakfast was delicious and the staff in the breakfast room were very helpful and attentive. We would recommend your hotel and we will be back soon, thank you!

Friends_and_family Friends

4/10

Poor

14 Dec 2025

Joicy

Too small, the hall ways and elevator needs renovation

10/10

Exceptional

12 Dec 2025

Matthew

Excellent hotel and they listened to our request for a quiet room. Excellent location and brilliant service by all staff. Would highly recommend.

Partner

10/10

Exceptional

08 Dec 2025

Christopher

Great hotel, enjo

10/10

Exceptional

07 Dec 2025

Lisa

Great hotel in good location - breakfast would be better with more continental selections and staff ensuring that there are enough quantities like they do with the hot options - limited choice for cereals

Partner

10/10

Exceptional

06 Dec 2025

Rebecca

Room was spotless, staff were so friendly and helpful. Had an incredible stay!

Leisure Family

10/10

Exceptional

15 Nov 2025

Koia

Spotless room, lovely staff, comfy beds

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Miss Chelsea

The suite was very well presented. Clean, with good provisions. Breakfast was very good too.

Leisure Partner

10/10

Exceptional

31 Oct 2025

Knops

Great stay

8/10

Excellent

31 Oct 2025

Banu

We haven't breakfeast.

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Rebekah

It was a lovely room.
Good for family to stay

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Liz

Very clean and comfortable room. Staff are all really friendly and helpful.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Sadiq

Good hotel in a great location with very good stuff

10/10

Exceptional

21 Sep 2025

Sadie

Lovely clean and bright room. Comfortable bed.

Partner

8/10

Excellent

20 Sep 2025

GAVIN

This hotel has changed considerably over the years. The rooms are large but they have been modernised with not so salubrious furniture. The rooms are quite noisy, I often heard people talking in the hallway which kept me awake. There is no restaurant; just a breakfast area and bar service for meals served to your table. The service from the staff was very professional and efficient. The hotel is not in the centre; it is approximately 40 minutes walk to the shopping centre. It’s a nice hotel but the modernisation has ruined it, it used to be very traditional and elegant.

Leisure Self

6/10

Pleasant

12 Sep 2025

Harpreet

The hotel was very clean and the staff were helpful. However, the neighbourhood felt unsafe at night, and some basic amenities were missing—such as no power socket in the bathroom and a non-functional TV that was not fixed despite requests.

Leisure Self

8/10

Excellent

30 Aug 2025

L

Lovely Hotel in a great location.

We stayed here as a family of 4 for one night.
We had a family room with two double beds. The bedroom was a great size with a moveable wall mounted TV (very helpful with small children!)
The bathroom was spacious with the best water pressure I've ever experienced in a hotel.
We had breakfast in the morning which was nice. A smaller selection than we have usually had at other hotels, but good none the less.
Staff were polite and helpful.
The only downside was that the lift to access reception from the car park was out of order. Luckily my husband and I were able to lift our baby's buggy together, however this could cause an access issue for others.
We would stay here again.

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Deborah

Brilliant overnight stay

Large spacious superior room with comfortable bed. Had a corner room with lots of windows. Big bathroom. Lovely omlette for breakfast. Friendly staff.

10/10

Exceptional

24 Aug 2025

Hsin yu

Walkable distance from event places, and the staff were really helpful.

Leisure Family

4/10

Poor

15 Aug 2025

Hasan

Bad services

Was given a room with no lights working, alternative room did not have a/c working. Other alternative rooms had a damp smell. Overall horrible experience and would not book again

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Bilali

Good

Business

6/10

Pleasant

17 Jul 2025

Susan

The air conditioner barely pushed out cool air during the night. Also dynamic pricing for a busy weekend was a rip off. Not worth the money but they had the vacancy and took full advantage.

Leisure Friends

2/10

Poor

13 Jul 2025

Ornella

The room had a leak in the roof from the AC which the staff was well aware when we asked to have our room moved. At p

6/10

Pleasant

29 Jun 2025

dilip

I stay at many hotels this to me wasn't a 4 star standard

Business_and_leisure Self