Name: Best Western Plough & Harrow Hotel
Address: 135 Hagley Road, 135, Edgbaston, B16 8LS, GB

8/10

Excellent

17 Jul 2026

Shem

Lots of Character in the inside, Rooms were nice - a little dated

Business

4/10

Poor

14 Jul 2026

Daniel

old hotel in need of an update. Staff were really nice. Breakfast low quality food. TV did not work and rooms was nice although really hot as no air con

Self

6/10

Pleasant

13 Jul 2026

Sharon

Have stayed here a few times before and have always enjoyed our stay but we felt the staff were not as attentive or friendly as they have been previously.

Partner

10/10

Exceptional

11 Jul 2026

Eva

Was a fantastic break went there for a day and stayed there a week.

Such great staff and truly helpful
Nothing was to much for them!

Place was so clean and tidy and not even a single noise at all.
I could see the car from my bedroom window and knew it was safe.

Never had any food so can’t comment on that but it smelled good 👍

Also 2 minutes from the town centre. Totally recommend it and I will be returning there very soon enjoy your break uall xx

8/10

Excellent

03 Jul 2026

Sean

This hotel is well located for central Birmingham without being in the city centre. It is close to the tram line into Grand Central Station or just a short taxi ride. It is also close to Edgbaston. The building itself is quite historic and full of character. Because of this it doesn't feature all the amenities that one would expect of a newer hotel. However the rooms are spacious and comfortable and the staff very friendly and helpful.

Family

8/10

Excellent

09 Jun 2026

Richard

Parking expensive.
Clean room comfy bed.

Self

10/10

Exceptional

09 Jun 2026

Andrew

Well located for centre and good parking.
Staff very helpful.

Business

10/10

Exceptional

07 Jun 2026

nicola

Hotel has a very spacious car park and close to the city centre. Inside it was very grand with beautiful furnishings. The reception and check-in were extremely friendly and helpful….thank you Carly. Some of the bedrooms have had a major make over and we had one of these. Ginormous comfy bed and lovely modern bathroom. We also had an accessible room at the back of the hotel that meant no steps for my mother, which was a real bonus. The bar was wonderful and luxurious. Breakfast had a huge range from croissants, toast, yoghurts, fruit, cereal and of course an excellent hot breakfast. If you are visiting Birmingham centre you couldn’t ask for a better hotel.

Family

10/10

Exceptional

07 Jun 2026

Andrzej

Very good breakfast excellent omelette done by the chef
Reception staff very welcoming and helpful

Partner

10/10

Exceptional

03 Jun 2026

Eilise

Carly at reception was amazing

10/10

Exceptional

17 May 2026

Karen

Ideal for a Birmingham shopping trip, tram stop over the road 👍

Family_with_children

8/10

Excellent

07 May 2026

John

Friendly staff, nice comfortable bed and clean room.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Michael

Good stay. Pleasant hotel with friendly and helpful staff, great location for the Utilita Arena (20 min walk). Lovely breakfast.

Partner

8/10

Excellent

14 Apr 2026

Richard

Great location for Birmingham City centre (two minute walk to local tram stop) with out the expense of the large chain hotel groups, easy parking at an affordable rate, pleasant and efficient staff , well appointed room with good amenities. Choice of a well stocked bar serving drinks and food or hotel restaurant serving evening food and breakfast, whilst some parts are a little dated or tired the hotel is very comfortable and welcoming for a couple of nights stay.

Self

8/10

Excellent

29 Mar 2026

Adam

Few staff members but the ones there were were amazing, hardworking, wanted to please , polite and helpful. Nice bar area . Good size rooms with table and chairs. Lovely comfortable bed . Left my coat in the lounge and it was safely put away until I remembered. Good breakfast. Great location.

Partner

6/10

Pleasant

26 Mar 2026

Fernando

Carly and Andy were extremely helpfull. But there was a guy who needs to use deodorant. Body odor at the reception is not acceptable.

Self

8/10

Excellent

26 Mar 2026

Susan

Hotel has seen better days, old original part looks lovely, but the Newest part of building (bedrooms furthest away from Road) a bit dated and in need of renovation. Old furniture which was chipped and dated, old carpets. However our bed was comfortable and hotel was fine for one night stay. Good value for money.

Partner

2/10

Poor

22 Mar 2026

Phil

Place stinks of swaety BO in lots of areas including the bar/restaurant.
Stood waiting at the bar to order food for a good 10 mins before going out to a takeaway. As i was leaving reception guy offered to serve me but swerved it at that point.
I'm guessing its in a spiral of no customers because of poor service/no staff. No staff/poor service as there are not many customers.
Rooms are fine and it was cheap but wouldn't stay again

10/10

Exceptional

16 Mar 2026

Kelly

The Edgbaston Village tram station was super close by, which was handy for getting in and out of the city. The hotel felt safe, quiet, and clean. The staff were warm and friendly. My bed was very comfy, water in the shower was hot (not great pressure though). I had a lovely view out of my large window, and was fortunate to have three sunny days.

Self

8/10

Excellent

01 Mar 2026

Paula

location

Business Friends

6/10

Pleasant

16 Feb 2026

dilip

Was satisfactory for the price I paid wouldn’t go out of my way to rebook here

Staff were absolutely fine

Also issues with the plug hole in the

6/10

Pleasant

15 Feb 2026

jason

Just wasnt quite what we were expecting

Friends_and_family Family

8/10

Excellent

10 Feb 2026

Alasdair Mark

Public areas clean and well presented. Room was spotless but a little tired. Odly we had a table lamp with a round pin plug but no round pin socket. A couple of bulbs were out. Heating too hot so left a window ajar. However would happily stay again.

6/10

Pleasant

06 Feb 2026

Paresh

The bathroom had hair and fluff on the floor on entry. The room was super hot and the windows could not be opened so it was a restless sleep.

The shower had less than average flow.

The bar do not allow drinks to be charged to the room. So you need to carry a card.

Overall at best an ok experience but not good value.

Business

8/10

Excellent

26 Jan 2026

Andrew

Very nice spotless room but very cold due to motion activated heating system that did not work properly, ended up having a fan heater. All staff very helpful and polite.

Leisure Partner

2/10

Poor

26 Jan 2026

Ali

Heating broken and room freezing..... 2 rooms booked and heating was out across the entire hotel. All guests were unhappy (and cold)

Business

10/10

Exceptional

11 Jan 2026

Anne

Such a lovely hotel, staff were so helpful and pleasant, very comfortable nights sleep, room kept warm in spite of freezing temperatures outside, everything spotless.

Friends_and_family Friends

6/10

Pleasant

03 Jan 2026

Harry

I found the room was clean tidy and adequate at the price point unfortunately there was a problem with the heating and it was an extremely cold night. I was provided with a small electric heater but it wasn’t the best night for me. Also probably my own fault but I didn’t realise until my booking confirmation that there was a separate charge (£15) for parking.

Leisure Self

2/10

Poor

30 Dec 2025

Alexa

Awful hotel. Arrived on a dark Sunday afternoon,

8/10

Excellent

29 Dec 2025

Sam

Staff were friendly and helpful and the old part of the hotel where we stayed was full of gorgeous oak panelling and high-ceilings rooms with cornicing. Our room (one level higher than standard) was clean and spacious with a large bathroom and facilities including hairdryer and iron. The sausages and bacon at breakfast were better than the budget offerings in many hotels. The shower we easily the best I’ve ever had in a uk hotel. Only gripes were a tv that only worked on certain channels, and no soap in the bathroom. I found the mattress and pillows too soft, but that was a personal preference and not the view of my roommate. Given the price of the room, great value.

Leisure Family

8/10

Excellent

29 Dec 2025

kevin

I had to pay for breakfast and also the parking is not free unless you book it through the hotel.
On a friday and Saturday night the restaurant is closed

10/10

Exceptional

14 Dec 2025

Robert

Friendly staff on arrival and throughout. We were lucky enough to be given a free upgrade to a deluxe double for no particular reason. A lovely clean room ( thank you Gloria) with everything we needed. The bathroom was especially nice.

Partner

10/10

Exceptional

14 Dec 2025

William

Lovely staff. Solved an issue we had quickly

Leisure Family

8/10

Excellent

14 Dec 2025

Deborah

This is one of the cleanest bathrooms in a hotel that I have stayed in. Parking could be a bit cheaper. Good location easy to get to town. Reception and staff friendly.

Partner

6/10

Pleasant

14 Dec 2025

Lucy

The hotel and room itself were lovely and clean. Great parking, quick and easy check in. Hotel location excellent for what we needed.
Extremely disappointed that we were not made aware upon check in that there would be a rather loud party going on until past midnight, all of which could be heard from the room so unable to get to sleep until early hours of the morning.
Also feeling let down about the breakfast, at £13.50pp I would have expected a lot more variety and availability however everything was almost run out and very limited options both cooked and continental, definitely not worth the money.

8/10

Excellent

14 Dec 2025

Jon

The breakfast was buffet style with staff always checking and topping up plus always cleaning up and very helpful and friendly, poached eggs were lovely

Friends_and_family Family

8/10

Excellent

13 Dec 2025

Cara

Hotel was very clean, breakfast was good.

Only downfall was no evening meal available due to no chef.

Friends_and_family Family

4/10

Poor

13 Dec 2025

ADAM

Room very dated and not attached to main building

Leisure Self

10/10

Exceptional

11 Dec 2025

Callum

everything was amazing but finding the room was difficult

6/10

Pleasant

10 Dec 2025

Chris

The room was so hot.

10/10

Exceptional

09 Dec 2025

anthony

Decent old hotel. The staff were exceptional and everywhere was clean and tidy. I would stay there again if in the area

Business_and_leisure Partner

10/10

Exceptional

07 Dec 2025

Mary E Malone

Quick check in, very friendly staff

Partner

8/10

Excellent

03 Dec 2025

Kathryn

Great location for visiting the city centre. Shame about the £15 parking fee. Advised on booking that if we had booked direct with Best Western, the car park is free.

2/10

Poor

26 Nov 2025

Mike

Room was dusty, dated and very 90s decor. Heating was not working, could not call reception as phone was not working. The thermostat fell off the wall when I touched it (held on with white masking tape). Iron was dusty, room was cold without heating but reception gave me a small fan heater which was too noisy to keep onto sleep which meant I woke up freezing (it was during a cold snap and was frosty outside).

Business

2/10

Poor

21 Nov 2025

Rajesh

Dated room, feeezing no one answers the phone on reception

Business

8/10

Excellent

18 Nov 2025

LESTER

Excellent breakfast beautifully cooked. Best cooked breakfast I've had in any UK hotel. Ukrainian lady attending the dining room was very pleasant and attentive. Room comfortable if a tad cold on arrival (Mid Nov 2025). Instructions given at check-in for getting to my room were unclear; one option apparently being to drag my luggage through the dining room. Took the other option of traversing the overflow car park instead.

Leisure Self

8/10

Excellent

17 Nov 2025

Andrew

Clean, tidy and helpful staff.

Business

10/10

Exceptional

16 Nov 2025

Joshua

I really like this place - it’s not perfect but it’s still a fantastic place to stay. It’s always spotless.
The beds are just amazing.
Big windows for lots of light.
Even the rooms that haven’t been refurbished yet have a nice old world charm about them!

8/10

Excellent

16 Nov 2025

craige

Liked the historic feel to the main building. Room was excellent

10/10

Exceptional

09 Nov 2025

Kelly

Lovely place

10/10

Exceptional

04 Nov 2025

Linda

Staff were wonderful

Friends_and_family Family

8/10

Excellent

31 Oct 2025

Michael

Great staff and value for the heart of Birmingham

Leisure

2/10

Poor

13 Oct 2025

Sally

Terrible Experience

Room very old fashioned and dirty (someone needs to learn how to clean mirrors!) we were told that our rooms were the refurbished ones? looking at all the stains on the walls I really don't think so. Hot water coming out of cold tap, told staff 3 times during our stay but just said they will report it to maintenance upon check out, they do not replenish or service your room and we were not told on check in, we just got told we should have read the welcome pack in the room (whoever reads them?) we asked for toilet rolls, clean towels etc... at 3pm, we finally got them at 7pm. Not a pleasant stay which spoiled our annual trip to HOYS - will NEVER stay here again and I suggest other people avoid!

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

Richard

Whilst not unclean, rooms were a little tired and dated however, well priced and good access via Hagley road into the city centre. Great dedicated car parking onsite, although chargeable reasonable price for Birmingham. Good accomodation in comparison to some of the more expensive chain hotels. Staff very courteous and helpful. Nice pub serving Bar food and Drinks.

Business

8/10

Excellent

05 Oct 2025

Keith

Stay

Great location just outside clean air zone tram 5min walk away. Ubbers really close by

Friends_and_family Friends

6/10

Pleasant

18 Sep 2025

PHILIP

Alright for a quick night.

Staff were helpful when arounda although local knowledge and assistance was lacking. Reception desk no always manned so had to call and wait for staff.
Its an interesting building but it is showing its age in the rooms.
Fold out bed mattress for child was in really poor condition. Metal bars/slats were not covered.
Kitchen not running over a weekend was surprising.

Friends_and_family Family

4/10

Poor

15 Sep 2025

Mary

An unloved room, in a wing of an unloved hotel

The room was adequate and the location of this hotel is good for getting into the city centre. There are also many restaurants within a relatively short distance.
The room was in a wing at back of hotel. It felt quite separate. There was no room service during the 3 night stay. Some areas of room (e.g. TV screen) had old stains that had been there for some time.

Business

8/10

Excellent

14 Sep 2025

John

The hotel was a sensible price and the room was excellent loads of room with usable furniture and great bathroom , we had a problem with a TV and it was fixed within an hour , breakfast was ok all in all great value

Business Partner

10/10

Exceptional

30 Aug 2025

Penny

What a lovely clean friendly hotel
Very helpful and lovely
Definitely recommend friends to stay with your accommodation

Business Self

10/10

Exceptional

26 Aug 2025

Michael

My 2nd stay

This was my 2nd stay at Plough & Harrow. I love the quaint hotel, roughly midway between the university and the city center. The building is showing its age, but it is perfectly fine. The best part of the hotel is the staff. They were supremely helpful, particularly Yana. I also enjoyed the delicious breakfast. It offered enough variety that I didn't repeat my meal over the several days I was there.

Friends_and_family Family

8/10

Excellent

23 Aug 2025

Aden

I had amazing experience here with my two kids, the staffs are good and helpful

Friends_and_family Family

8/10

Excellent

12 Aug 2025

Lorna

No designated smoking area

8/10

Excellent

09 Aug 2025

Katy

Better than expected

The hotel was a lot better than I expected. Great value and a wonderful old, historical building. I really liked the interior, there must be so much history there. Check in staff member was friendly, but forgot to tell us anything about breakfast, we had to go back and ask later. Unfortunately, our room wasn’t in the main hotel building, but an unattractive block out the back. Still, the room was quiet and spacious with loads of storage. Very clean although could do with some updating. Great nights sleep. The only downside was the toilet seat which was ill fitting and slipped around all over the place. Plus the fact we could hear our neighbours through the bathroon vent, like they were in the same room! Excellent breakfast, everything you could want and good quality ingredients. Overall, surprisingly good stay. Close to some local restaurants. I can recommend Soofi, a Persian restaurant which was wonderful, 5 mins walk away.

Friends_and_family Family

8/10

Excellent

09 Aug 2025

Phillip

Nice staff. All generally good but could do with a refresh

Business

8/10

Excellent

07 Aug 2025

Marc

Good hotel, walking distance to the centre. Rooms a bit dated, but was clean and comfortable.

Friends_and_family Family

10/10

Exceptional

29 Jul 2025

gareth

Great stay, no complaints

Leisure Partner

10/10

Exceptional

28 Jul 2025

John

great spot and 4 mins walk from photo shop.

Reception guy super welcoming, room was ready on arrival, kitchen had just closed but they made food for me, bar open, kept checking all was ok with myself and colleague, breakfast staff were super nice and helpful, very accommodating. parking secure and only £15 for whole of next day, very pleasant staff and stay.

Business

10/10

Exceptional

03 Jul 2025

Daniela

Delightful spot to rest and relax!

Nice clean room, was upgraded to an Executive room which was a nice bonus. No air conditioning and it was extremely warm in the room. A fan was provided. Reception gracefully gave us 2 jugs of milk for tea and were as kind and courteous as always! Bathroom was stocked with towels, shower gel and some lotions and a bar of hand soap. There was a breakfast option for £13.50, which we chose not to have this time. Check out was a simple card drop box. We greatly enjoyed our stay!

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

Robert

Staff were very friendly and helpful, older parts of the hotel look really great, old fashioned dark wood with a ton of character

Leisure Self

8/10

Excellent

24 Jun 2025

PAUL

Great For Arena and City Centre

Good location for the Utilia Arena, 15 mins walk. Friendly check in, good sized clean room. Breakfast staff were very polite, food was excellent, good choice, cooked properly with everything available. Only downside was not being able to open the windows, fan helped, it was very hot!

Self

10/10

Exceptional

21 Jun 2025

Valentin

Everything perfect

Friends_and_family Friends

10/10

Exceptional

14 Jun 2025

Rebecca

Ovely heritage inn

Leisure Family

2/10

Poor

12 Jun 2025

Wing Wo

someone broke in my car, terrible environment

Business

4/10

Poor

08 Jun 2025

Chris

Tired place needs some tlc

10/10

Exceptional

08 Jun 2025

Ravi

Liked - Quiet and convenient. Didn’t like £15.00 parking.

Business Self

8/10

Excellent

07 Jun 2025

Jon

Nice place and rooms are nice, obviously getting older now but it’s fine. Staff are great particularly Carly on reception.

Business

10/10

Exceptional

27 May 2025

Julie-Anne

Great stsy. Good price. Staff were excellent

6/10

Pleasant

25 May 2025

Andrew

Budget

Dated hotel with poor service on check in and breakfast served 20 mins later than advertised. It was cheap though so expect it to be a bit run down for the price

Self

10/10

Exceptional

23 May 2025

Blair

Staff were superb!

Business Self

10/10

Exceptional

18 May 2025

Julie-Anne

Great spot. Good price and quiet rooms. I wouldvrecommend. Staff were fab.

Business Self

10/10

Exceptional

15 May 2025

Julie-Anne

Great Hotel from a bygone era. Fab interiors. I had a great sleep.

Business Self

6/10

Pleasant

10 May 2025

Charlotte

Better Elaewhere

Rude reception. Peeling paint on ceiling in room. Run down annexe, behind original historic building. Affordable, but big let down.

Partner

8/10

Excellent

25 Apr 2025

Jordan

A nice hotel with easy access to getting to Central Birmingham

Leisure Self

10/10

Exceptional

20 Apr 2025

Christine

Historical Hotel with tons of charm and comfort

If you are looking for a hotel with charm and an old world feel, this is it. While it's not one of those chain hotels, it's got a comfy, cozy feeling with lots of history (Tolkien stayed here). The rooms are very comfortable with lots of charm & character. I can't say enough about how nice & welcoming the staff is either. Top notch. Order the morning breakfast, well worth the cost. Very close to Uni of Birmingham & about 2 miles from Bull Ring, downtown area. Right on transit routes, so no need for a car. Very close by a grocery store. Honestly, couldn't be happier with my choice. If you are looking for a chain hotel, this isn't it, but if you are looking for something different, this is the place for you. 6 out of 5 stars. AMAZING

Self

8/10

Excellent

12 Apr 2025

Dale

Nice place to get your head down if working in Birmingham

Business

8/10

Excellent

31 Mar 2025

Julian

Comfortable stay, wasn't at the hotel for long, just to sleep.

8/10

Excellent

23 Mar 2025

Jennifer

Was a lovely place to stsy would come back

Friends_and_family Family

8/10

Excellent

20 Mar 2025

Wing Hei Cheryl

The staff is friendly and helpful. Just the bathtub inside my room got a bit of leakage problem.

Business Self

4/10

Poor

18 Mar 2025

Emma

Shame…could be better and I won’t return!

Tv would not work. I went to reception and the receptionist said ‘oh yeah, I know about that’! Came to my room and pulled a wire out and put it back in again saying that every time I put the tv off and in again I had to do that! Said the ‘maintenance man’ said it was fine if they just do that and so it’s working!! So in the morning I nearly pulled the tv off the wall to get it to work by pulling out a wire at the back of it and having to put it back again! £15 for overnight parking, a bit steep!! Struggled to climb into the bath to get a shower and I am middle aged, not too old, as it’s a huge step over due to tiling edging! Room was freezing! Breakfast was delicious but both toasters broken, again, told it was known about but the ‘maintenance man’ just wiggles it and says it’s working! Shame about the faults and freezing room because it could be grand! I travel weekly and certainly won’t be going back! I need to relax when I am away with work, not go to reception find someone to fix the tv that they know is faulty and ask for help with a simple toaster…oh, and sit cold at night watching the tv (eventually)!…

Business

6/10

Pleasant

08 Mar 2025

Ron

Tired and dated accommodation.

I’m normally a fan of Best Western hotels, they’re usually in some old, interesting and quirky buildings. Although the frontage of this hotel is quite appealing the main accommodation is somewhat soulless and rundown 60’s vibe. However the main concern was the cleanliness of the room, especially the bathroom. It looked as though it hadn’t had anything more than a cursory wipe over in years. The toilet was constantly running, the plastic bath panel was damaged and there was mould around the edges of the floor. The whole place needs a good clean and uplift. Which is a shame as it’s in a fairly convenient location close to Edgbaston and a short tram ride into town. The staff were helpful and the breakfast enjoyable.

Partner

4/10

Poor

07 Mar 2025

Craig

Pretty run down property, needs a lot of TLC. Never stayed at a hotel before that has run out of tea bags at breakfast of all things. Food in the restaurant was nuked before leaving the kitchen

Business Self

4/10

Poor

28 Feb 2025

Ian

Disappointingly poor service

Disappointed to learn there is no restaurant available at the weekend, and the breakfast service was very poor.
The parking was an expensive addition for those not booking direct with the hotel.

Partner

8/10

Excellent

22 Feb 2025

Verified traveler

Great value for money

Can’t beat this hotel for value. Free parking makes it very affordable, spacious rooms, just a little dated. Lovely friendly staff.

Partner

8/10

Excellent

18 Feb 2025

Christine

Very nice shower. Interesting building.

Leisure Self

10/10

Exceptional

17 Feb 2025

Anthony

Great room upgrade. Very friendly staff. Nice historic building too.

Self

8/10

Excellent

30 Jan 2025

John

Good stay as always

Business

8/10

Excellent

28 Jan 2025

Gidhin

Good one

Business Self

6/10

Pleasant

19 Jan 2025

Olusegun

They really need to up their customer experience by providing aome basics, like bottled water, instead of assuming that everyone would take water from the tap.

Business_and_leisure Family

10/10

Exceptional

08 Jan 2025

Julie

Kind, friendly staff. TRAM close to hotel and convenient. Will definitely recommend and return. Cozy and comfy.

Leisure Self

10/10

Exceptional

29 Dec 2024

Verified traveler

Good value