Name: Ibis Birmingham New Street Station
Address: 21 Ladywell Walk Arcadian Centre, 21, Birmingham, B54ST, GB

8/10

Excellent

24 Jul 2026

Jennifer

Everything was close by. Staff was helpful as I left my flip flop there when j checked out and totally forgotten to grab them. I called and they asked me to email so that they can look into the house keeping to see if it was handover. Within 24 hours they got back to me and they've found it and kept it for me until I came back. Lovely and honest staff

Self

10/10

Exceptional

24 Jul 2026

Catrina

Great location, clean tidy room

8/10

Excellent

23 Jul 2026

Jaishri

It was okayish hotel and facilities.

8/10

Excellent

22 Jul 2026

ollie

The staff were fantastic and the room was brilliant

10/10

Exceptional

16 Jul 2026

Steven

We travelled on a 30 c degree day. The air conditioner in this room is okay. An additional fan is provided so we survived. The room is spacious and clean. Close to China Town but wasn't noisy at all during night.

Partner

8/10

Excellent

15 Jul 2026

Colin

Cheap and cheerful, the hotel is basic but clean and good value for the price. The barfood is excellent

Self

10/10

Exceptional

09 Jul 2026

Simeon

Free water was served and the breakfast had good selection.

Partner

10/10

Exceptional

04 Jul 2026

stephen

Great location, lovely breakfast and clean rooms.

Staff were really nice and helpful too.

Partner

2/10

Poor

23 Jun 2026

Stephen

shower broken, staff unhelpful,

6/10

Pleasant

22 Jun 2026

Carol

Tried to get tv repaired but was not done. Roo. Was cosy but clean

Self

6/10

Pleasant

20 Jun 2026

Gavin

The main pro for the hotel is that it is less than a minute's walk to the Hippodrome and is bang in the middle of Chinatown so there is lots of choice in places to eat. It has a small underground car park but the entrance is very tight and there's not much room to manoeuvre in the garage itself. I found check in and check out slow as one staff member on both occasions was on the phone for a protracted call or gazing at the computer for ages rather than dealing with the queue. The room could do with a refresh but was fine. Breakfast had a reasonable but not wide range of foods. Overall, for the price and location it was ok.

Self

10/10

Exceptional

19 Jun 2026

Jamie

Very good

Self

8/10

Excellent

19 Jun 2026

Simon

I like staying here. Staff are friendly and helpful. In the heart of Chinatown, so always a busy in the area and 5 mins from the station, which is exceedingly convenient.

Self

8/10

Excellent

19 Jun 2026

Simon

I like staying here. Staff are friendly and helpful. In the heart of Chinatown, so always a busy in the area and 5 mins from the station, which is exceedingly convenient.

Self

8/10

Excellent

19 Jun 2026

Simon

I like staying here. Staff are friendly and helpful. In the heart of Chinatown, so always a busy in the area and 5 mins from the station, which is exceedingly convenient.

Self

8/10

Excellent

17 Jun 2026

Laura

Nice stay, close to lots of bars. They have a nice bar too with pool and football games , but couldn’t bring my nephew in after dinner to play pool as he was not staying there , that was a bummer !

Partner

6/10

Pleasant

17 Jun 2026

Sarah

Good location only 10 mins from New street station. Entrance lobby was clean. Room was clean but the bathroom smelt damp when the window was shut. The curtain was ill fitting and let a lot of light in. The tv from the room next door was audible until late.

Self

8/10

Excellent

14 Jun 2026

Gill

Clean and comfortable which is all you need from a budget hotel. Staff friendly but could do with a few extra on at busy times. Decent breakfast for extra charge. We chose it because it is very convenient for New St Station and shops (10 minutes) the city centre (about 20 minutes) the Bull Ring (5 minutes) and less than two minutes walk from the Hippodrome Theatre. Lots of restaurants close by (mostly Chinese style as it is situated in China Town.) Not many pubs in the immediate area (Wetherspoons and one more) but the hotel does have a pool table and a small bar.

Partner

8/10

Excellent

10 Jun 2026

Emily

Room was absolutely fine for what we needed, although the shower needed some contortions to get into. Main criticism is that the bed was so incredibly solid that it was painful. Aircon in the room was rather noisy but was just about sufficient to keep the room cool (quite a noisy central location, so there were double windows, but they could be opened if wanted).
Great location though for accessing things and the staff were pleasant in the limited interactions we had with them.

Partner

6/10

Pleasant

07 Jun 2026

Queenie

The location of this hotel is very convenient, especially for travelers with an early morning flight. The self-check-in and self-check-out process was straightforward, and the staff member we met was very friendly, polite, and helpful.

However, the biggest issue during our stay was the lack of air conditioning. We stayed during a very warm period, and the room became extremely hot and uncomfortable. As the building appears to be older, the ventilation was not very effective. Even with the window open, there was little airflow, making it difficult to cool the room down.

Unfortunately, the heat made it almost impossible to sleep. We managed only about an hour of sleep before having to wake up and head to the airport.

While the convenient location is a definite advantage, better cooling and ventilation would greatly improve the guest experience, especially during warmer weather.

Family

10/10

Exceptional

06 Jun 2026

Stephen

A colleague and I were running a course here and I must say the facilities, and service we received from all members of staff was top notch. We stayed three nights, our rooms were clean and comfortable, the shower room was - let's say - 'bijou'! Breakfast was hot and tasty.
All in all we were very satisfied. One of the members of staff in particular - Ingrid - is an absolute legend!

Business

6/10

Pleasant

04 Jun 2026

Nicholas

The whole hotel is very tired

Self

6/10

Pleasant

03 Jun 2026

Elizabeth

It was cheap and basic and small room but it was fine for our purpose and we had no complaints.
It didn’t have air conditioning but the air cooling was actually ok in the heatwave and we requested a fan as well.
The slightly more mature woman on the desk was super helpful.
The bathroom was tiny but ok for a quick shower.
Would stay again if staying in the area and was cheapest.

Friends

10/10

Exceptional

01 Jun 2026

Dawn

We have stopped in most of the hotels in Birmingham over the years and so far this IBIS has been the cleanest, most friendly staff and the best value for money.

Location is excellent for China Town, Grand Central, New Street Station & the Hippodrome as well as central Birmingham.

We had a drink at the bar when we got in last night, and the staff could have been friendlier. Reception staff were also great.

Comfortable bed, spotlessly clean bathroom, plenty of space.

Will definitely stay again

Partner

6/10

Pleasant

29 May 2026

Chris

So, booked this as its near to everything and it came with onsite parking which is good for my mobility impaired partner. In theory!
The car park is underground and exceedingly narrow and a tight turn to enter which has led to damage to my car due to bins and other crap blocking the entrance area. It's got a low ceiling too for alot of the bays.
Did arrive an hour early, and was bluntly told check in was at 3pm. No attempt to see if the room was ready or not.
The room was OK but small, a stain on a brown carpet. Distinct lack of plugs in the room, only 1 near 1 side of the bed.
The choice of hallway carpets made it seem dirty and dingy, the smell of weed wafting though open windows flooded our corridor.
Overall seems to need a bit of a redecor. Textured wallpaper is not a good look but this seems to be an Ibis thing.
Breakfast was great and the lady managing it was lovely and chatty with guests. A nice selection to cover all culinary tastes for a brekkie.
Would we stop again, probably not. The secure onsite carpark & location sold it for booking, but on hindsight at £15 for 24 hrs id rather put it in an NCP, or another hotels parking deal. The parking facilities need to be described better and with pics. We drive a Kuga, not the smallest car I know, but not the biggest either.
Sorry Ibis, but room for improvement and maybe a bit of courtesy from some of your staff when a mobility impaired guest walks in.

Partner

10/10

Exceptional

25 May 2026

Heidi

Basic but clean and comfortable with useful amenities. Reasonable food offering in the bar and decent breakfast. Really friendly, helpful staff.

Partner

10/10

Exceptional

22 May 2026

Rubi

The property was easy to find and very well located. Staff were fine, breakfast was plentiful and very nice. Room was basic but ok.

Friends

8/10

Excellent

21 May 2026

Elizabeth

Room clean. Tiny bathroom. Excellent buffet breakfast

Partner

4/10

Poor

21 May 2026

Sarah

Very dated accommodation and hard uncomfortable bed. Needed a refresh and lick of paint. Worn out dirty carpet and a bathroom that was very small and limited space to move. Overall really disappointed as not worth the money paid.

Self

2/10

Poor

18 May 2026

Elizabeth

Disappointing stay at this hotel. We arrived after a wedding to check in, only to be told they no longer had a room available. We waited 1hr+ in the early hours for the team to sort an alternative. Disappointed with the service.

Partner

8/10

Excellent

18 May 2026

Vikas

A bit too close to night clubs

Self

10/10

Exceptional

15 May 2026

Harry

Nice

8/10

Excellent

14 May 2026

David

The staff were very helpful, both at check-in and breakfast.

The room was kept very clean.

Breakfasts good.

Only downside for room 321 - a loud humming noise just outside that seemed to go on all night.

Self

10/10

Exceptional

02 May 2026

Amer

Happy good bar

6/10

Pleasant

30 Apr 2026

John

Basic hotel but not bad value apart from breakfast which just wasn’t very nice and not really worth £5 let alone what ever they charge

Partner

8/10

Excellent

26 Apr 2026

Kristine

Staff were excellent. Didn't get a good nights sleep due to the mattress being very hard, and noise from the unit on the roof.

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

Shaeron

If parking the entrance is through the arch on the left at China town. Entrance is in the bottom right corner. You need to press the buzzer to get in. It is a very, very tight entrance. You need to go down on the left side and straighten car up almost against the bottom wall to get angle for entry! While we were getting parked a BMW driver hit the front left side of his car on the door on way in! Then he scraped the full length of his left back door and wheel arch on the huge concrete pillar. Thus leaving his white car with a broken front light/indicator casing, a big dent and a yellow back end! So be careful, very careful coming in and out. Disabled drivers also still have to pay for parking!!

Friends

10/10

Exceptional

10 Apr 2026

Karen

We had a really great stop at this hotel when visiting Birmingham. Clean bright room, smooth check in, friendly staff and lovely buffet breakfast. The underground parking is also useful, but be aware that the entrance is very tight. Well definitely stay there again.

Partner

10/10

Exceptional

10 Apr 2026

Tina

Staff were friendly, allowed us an early check in

6/10

Pleasant

10 Apr 2026

Kwai Ching

WiFi not to good

8/10

Excellent

06 Apr 2026

Lisa

A good basic hotel. Could hear neighbours kids screaming through the walls though. Good location for central Birmingham. Ok for the price.

Partner

8/10

Excellent

05 Apr 2026

Kevin

Great location

Self

10/10

Exceptional

04 Apr 2026

Mark

Superb location for arena and train station.

Friends_and_family Friends

8/10

Excellent

04 Apr 2026

Alec

Internet was fast and connected easily. Room good lay out and efficient. Had everything I needed

Self

6/10

Pleasant

28 Mar 2026

Mary

Bed clean and comfortable. Bath towels good - no hand towels - bathroom space Very tight.
Didn’t have breakfast in hotel.
Bar staff very nice and friendly.
It’s a hotel for budget conscious people or tourists who are out most of the day.

Family

8/10

Excellent

28 Mar 2026

Desmond

Great hotel. Brilliant location and near to plenty of bars and restaurants.
Staff were really efficient and friendly at check-in.
Comfy bed.

Self

10/10

Exceptional

27 Mar 2026

Andrea

I was very happy with this hotel. From checking in to leaving. The staff were friendly and efficient. The room was clean and had everything we needed. The beds were comfortable, tea and coffee provided too. We used the hotel to leave our bags as our room wasn’t ready on arrival. We used the bar a couple of times and it had plenty of choice.
Breakfast was really good. It was plentiful, had good choices and was being filled up constantly.
We had a late check out and were able to store our cases while we headed into the Bullring which was nearby, to do some shopping before we got the train home.
A great experience and would recommend.

Friends

8/10

Excellent

27 Mar 2026

Mike

Stayed 2 nights at the Ibis mainly for proximity to New Street station but I was pleasantly surprised by the clean feel from reception to room. Welcoming staff on arrival and at breakfast. Room v small but had all I needed, including bedside shelf and wardrobe space, which so many city hotels don't. Breakfast fine and loads of eateries within 5-minute walk.

Self

8/10

Excellent

22 Mar 2026

Janet

Very convenient hotel for station, shops & theatre. It is central to lots of pubs & clubs so brace yourself for background noise late into the early hours! Other than that can't fault it

Partner

10/10

Exceptional

20 Mar 2026

Linda

Location : ideal for station. In Chinatown so many restaurants to choose from. Also close to centre for shopping, museums, canal & entertainment.
Staff were all excellent, very welcoming, friendly and helpful.
Room for 3 was very spacious, basic but had all we needed. Clean and quiet.

10/10

Exceptional

19 Mar 2026

Jamie

Very helpful front desk staff

Self

8/10

Excellent

17 Mar 2026

Michael

For the price, you can’t complain. Place is a little dated but clean and staff great.

Self

8/10

Excellent

15 Mar 2026

Carla

Friendly staff. Standard room. Good breakfast. Bed a uncomfortable, it had a mattress topper to hide the bumpy mattress. I would stay here again

Self

8/10

Excellent

15 Mar 2026

David

Good location. Friendly staff

8/10

Excellent

11 Mar 2026

Robert

Yeah the bull ring and grand central was 5 minute walk from the hotel. Didn’t visit the bar as we don’t drink. The rooms were clean, comfy and quiet no noise from the outside at all. Staff were friendly and helpful.

Family

6/10

Pleasant

09 Mar 2026

Natalie

Good location close to the train station and plenty of places to eat. Rooms dated and quite small but clean.

Partner

8/10

Excellent

08 Mar 2026

Glenda

Clean room and really comfy bed! Staff were very friendly and helpful. We had food in the evening in the room which was good quality and value for money. Would stay again.

Family

8/10

Excellent

05 Mar 2026

EOIN

Close to the train station and bullring shopping centre. Hotel is basic but convenient for short stays

Self

8/10

Excellent

27 Feb 2026

Ka Kit

convenient location, clean room, large room space but the temperature of show water should be rise.

Friends_and_family Family

6/10

Pleasant

25 Feb 2026

Amy

Welcome from receptionist was great and friendly, we didn't use other facilities so can't comment on them, room was nice and adequate. The only things letting the whole stay down was unfortunately the bed, I felt like I was sleeping on a plank of wood, i did manage to get some sleep but was mostly awake. There was a continuous hum from outside (even with the windows shut) which unfortunately kept me awake aswell, im assuming these were from nearby buisnesses. The saving grace in the morning was the shower. Just think the beds need some updating, too firm and aggrivated my back.

10/10

Exceptional

21 Feb 2026

Gail

Smashing

8/10

Excellent

19 Feb 2026

Eddie

Everything was good, clean room, polite and helpful staff

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

William

Staff and location

Self

8/10

Excellent

13 Feb 2026

Alexa

Friendly reception staff. Easy parking.
Quiet area but not very insulated from noise from other rooms, mobile phone buzzes, footsteps, talking, Tv.
Bed was very uncomfortably firm. Shower very nice.

Business

6/10

Pleasant

30 Jan 2026

Graham

Room clean and tidy, bed was a bit hard. There is little sound proofing you can hear the slightest noise in rooms adjacent. Staff are great very helpful and courteous

Business Self

10/10

Exceptional

26 Jan 2026

Jackie

Car parking was a plus in city centre location.

Partner

6/10

Pleasant

24 Jan 2026

elizabeth

Staff all really friendly andhelpful..breakfast good..rooms are very basic and definitely look likea budget room

Partner

10/10

Exceptional

21 Jan 2026

Eleanor

This was a last minute booking on 8th January because of the awful weather and terrible road conditions. We were given a warm welcome and were very pleased with our twin room. Spotlessly clean, comfy beds, tea/ coffee making facilities, couldn't fault it. We had a very tasty breakfast next morning, welcomed by Raja, who made sure we had everything we needed , a very sincere member of staff. Overall a very pleasant impromptu stay and would not hesitate to stay here again. Thank you once again. 😊

Leisure Family

10/10

Exceptional

18 Jan 2026

Kevin

The staff were lovely and friendly

Leisure Self

2/10

Poor

17 Jan 2026

Christopher

Too noisy to sleep: loud voices inside the hotel and thumping bass from outside

Self

4/10

Poor

15 Dec 2025

Peter

Not impressed. Great central location but rooms very small and basic. Arrived an hour early than 3pm check-in, asked if I could check in early and they confirmed that there would be a charge, I said ok, and they said no rooms were ready. They didn't check me in ready for 3pm, so I waited and at 3pm there was then a massive queue of people checking in. Not sensible.

Business

6/10

Pleasant

14 Dec 2025

Rebecca

The staff were fantastic
Parking great
Location super easy access to all areas
Beds were uncomfortable and the pillows were horrendous. We askwd for a swcond one and that was as flat and uncomfortable as the first one
We were on the 1st floor and the noise from outside was loud.
The room does NOT have aircon and the room was seriously warm and stuffy. Double windows outside one on a guide so little airflow.
Breakfast was good

Leisure Family

4/10

Poor

14 Dec 2025

Dr Jacqui

Room very dark, one hard chair. Asked for a street view, got the back wall of the building.

Business

10/10

Exceptional

14 Dec 2025

Matthew

Room is dated

Partner

6/10

Pleasant

09 Dec 2025

Linda

The receptionist was friendly though difficult to understand. I didn’t actually need photo ID, though had been told I did. Had to tell the person next door to turn off TV at 1.30am, could hear everything through the wall. Space in the room fine, I’ll give 3.5 on trip advisor

10/10

Exceptional

09 Dec 2025

Jacqui

Basic but clean, did the job.

Leisure Family

6/10

Pleasant

06 Dec 2025

matthew

Happy with room however shower and bathroom small

4/10

Poor

02 Dec 2025

Julie

Booked a twin room but they only had double rooms left. Room was small but clean

Leisure Friends

6/10

Pleasant

01 Dec 2025

Mary-Beth

The staff did the best with what they had - their service was very good, it's just that the hotel is BORDERLINE acceptable.

Friends_and_family Friends

6/10

Pleasant

30 Nov 2025

Sara

Booked a twin room well in advance only to be told when we arrived that they had no twin rooms! Hung around for 20 mins and someone in management miraculously found us a twin room. Very strange and a bit annoyjng

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

CAROL

Friendly team
Nice hotel, good location
Great stay

Friends_and_family Friends

8/10

Excellent

29 Nov 2025

Becky

Staff very friendly and helpful, main bar/reception area was nice, bar was reasonably priced. (We didn't have breakfast as part of our stay). We were able to park on site in the underground car park - which has maybe 15 spaces and is quite small to manoeuvre within. Bed was comfortable and linens/towels were clean. Room was on the small side but it had everything we needed and the shower had good water flow.
The downside to staying on a Friday night was that there were several music venues/nightclubs on the nearby street, and one had speakers outside (not sure why as it was heavily raining all evening/night and about 7 degrees C). Whilst not exceptionally loud it could be heard from our room until 2.30am so our sleep was not great. Not the hotels fault and they had placed us in a room as far from the source as possible.
Location was good, very close to the Bullring Centre and main New Street shopping and a short walk to the canal areas.

Partner

8/10

Excellent

26 Nov 2025

Lucy

.

Leisure Family

2/10

Poor

26 Nov 2025

Chris

The room

Business

8/10

Excellent

24 Nov 2025

Diego

Comfortable bed and pillows.
Clean room.

Business Partner

6/10

Pleasant

24 Nov 2025

Cindy

The room in the Ibis although clean and tidy was not particular big. Nor was there a lock on the bathroom door. The staff were very pleasant but there was no chef on the Sunday when were were hoping to get a lunchtime snack. The most annoying thing about the stay was that their welcome email said that the hotel car park cost £15 per day but if it was full you could use a partner car park at a discounted rate. On arrival I was told that the hotel car park was full and to park in the car park opposite. That car park showed a cost of £24 per day but when I asked at the hotel reception about the discounted rate I was told there was no discount. This meant that I had to sort out alternative parking which I had not anticipated. I feel that they should make it clearer that if their car park is not available the nearest car park costs a lot more.

4/10

Poor

24 Nov 2025

Paul

The room was far too small. We asked for a twin room and got 2 single beds pushed together and

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

anna

Good

6/10

Pleasant

22 Nov 2025

Joanne

Staff were lovely, great customer service and friendly.
Rooms are very small, open the door and you will fall onto the bed! Bathroom tidy, but the shower was clean, pressure good and lots of hot water.
We stayed on a Friday night and the night club close bar was playing a lot of base till at least 1am. Being ear plugs like I did!
Breakfast was ok, eggs cooked order which was a nice touch.

4/10

Poor

17 Nov 2025

Susan

Staff at reception were very professional and welcoming. My room 342 (I think it was was awful) it smelt of death, the carpets were filthy, the desk was cracked, the bathroom windows were open with a constant buzzing noise, sounded like a fan but it wasn't a fan for my room it must have been below. Whilst the bed did have clean sheets I was dubious about whether the mattress and mattress topper were very clean. Should I ever attend another conference at this hotel I will not be staying here.

Self

8/10

Excellent

17 Nov 2025

Nicola

Although small and basic, the room was clean. The bed was very comfortable and the location was fantastic.

Friends_and_family Friends

10/10

Exceptional

10 Nov 2025

Arunesh

Good room.
Clean

Leisure Family

8/10

Excellent

09 Nov 2025

Dawn

Clean and tidy great location

Business

6/10

Pleasant

06 Nov 2025

James

Rooms need updating and beds are small and cheap
Staff were nice but clearly overworked

8/10

Excellent

05 Nov 2025

Jackie

Great centrally located hotel with onsite parking, easy checkin, comfy bed, large bathroom and breakfast.

Partner

6/10

Pleasant

05 Nov 2025

sinyee

room is ok but my room is just opposite to the night club :-(
Noise with disco music and many people shout around 4am when the disco closed !

Leisure Friends

4/10

Poor

05 Nov 2025

Jeanette

Disappointing that staff took up all the car parking spaces. We had to wait until shift change to park up, meaning we had to pay for the public car park first.
Pillows in the room were like sleeping on bricks. Walls so thin I could hear the neighbours farting. Rooms ridiculously hot.

Partner

6/10

Pleasant

04 Nov 2025

Leisha

Overall, it’s ok for a few nights. The lobby is fine. The breakfast is hot and plentiful. It’s also a very reasonable price. The breakfast staff works hard. The room was ok. The bed frame in our room was broken tho. Housekeeping staff were nice. The 3rd floor carpeting is DISGUSTING. I mean it’s AWFUL! The staff were all kind except Claudia. She is rude, unwelcoming and shouldn’t be in customer service. Management should step in and do some serious work on the carpet and that one staff members attitude. She made me cry at one point. Other than that, it’s a decent place to stay.

mdisgusting!

Partner

6/10

Pleasant

03 Nov 2025

Leisha

It’s in a great location! Price is very good and overall it’s a decent place to stay while visiting Birmingham. Breakfast is pretty good, too.

Partner

10/10

Exceptional

03 Nov 2025

Mark

Efficient check-in, clean comfortable room. I did not use bar or take breakfast.